Customer Reviews for U-Haul of Farragut

6652 évaluations

10833 Kingston Pike   Knoxville, TN 37934
(In Farragut W Of Lovell Rd)

(865) 312-8175

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(865) 312-8175

10833 Kingston Pike
Knoxville, TN 37934
(In Farragut W Of Lovell Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
3

Truck smelled of cigarette smoke, and my bill was not done co

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

T Michael Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
2

I was surprised when picking up my trailer that they had to call someone to verify who I was. Really! I had a current Tennessee Driver License with my picture. The process included calling my wife and waking her up to do that. I had made the reservation on line and the lady said it was because I had not entered a second number. Dumb policy and procedure.

ANCIL C. 
Évaluation :
2

There was a lot of confusion concerning how much my rental is/was. I was quoted online for about 40 $. When I picked the trailer up, estimated charges were double that and I was told if I returned it before 24 hrs my credit card would be credited for one day. When I returned the trailer before 24hrs has passed, I was told I could've kept it for another day for free. I'm just gonna watch by bank account and see exactly what I had to pay, since no uhaul employee knew. All this happened after I was originally contacted by a uhaul scheduler who told me that the 15ft truck that I had reserved several day earlier was not going to be available. Uhaul is very convenient, and I'll continue to rent them as needed. The in person employees couldn't give me an answer on charges. “Josh” from the scheduling center was most helpful and even offered to upgrade my original truck reservation, but a 26ft truck was unable to navigate a narrow an hilly road. I'm frustrated, but I'll get over it

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIUSH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RESHUNA D. 
Évaluation :
5

Staff made it super easy to pickup and drop off. Clearly marked and efficient. Will definitely be using them again for self moves!

Kaitlin K. 
Évaluation :
4

The only problem that I had is we were running late to bring it back and you all had asked that we call to let you know we were running late I called the first time I was on hold for about 20 minutes I hung up and called back I was placed on hold again I got called back placed on hold again every time I called the gentleman that was answering the phone he was just saying the name of the establishment and saying please hold and throwing me on hold so I wasn't given time to tell him what I needed after being on hold for about 25 minutes total I finally got someone and was able to let them know that we were on our way back we were going to be a few minutes late because there has been a very bad accident and we were stuck in traffic so hopefully runningLate did not affect the price that we paid for the rental I was trying to let them know we were only about maybe 10 minutes at the most late but still I was just doing what they had asked of us when we had picked it up otherwise the experience was OK

Megan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN H. 
Évaluation :
4

Make sure you have blankets at the location to fill equipment that was reserved. Had to travel to another location to get my blankets because no blankets at truck pick up location!

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette P. 
Évaluation :
5

Roger, Tosha and the whole team are excellent-great customer service. I go to this location for all moving needs.

DEBORA W. 
Évaluation :
1

Charged me for 2 days when returned the same day

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA A. 
Évaluation :
5

Nothing, everything went very well.

William L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

Great help in getting trailer hooked up.

WAYNE H. 
Évaluation :
5

Max was awesome.

Linda R. 
Évaluation :
5

The folks that I worked with were great. Fast and quick service was wonderful!

MICHAEL D. 
Évaluation :
5

Excellent service à la clientèle. Easy access drop off location

ANTHONY C. 
Évaluation :
2

Here is the email I sent the GM of the Farragut store. I was given a 50 $reduction in rate and that was nice but not was I was going for. I am still not going to use this location again. The website could not verify my location and after attempting to do so for 30+ minutes, even speaking with Joshua at the 800#, I took pictures of the dash to include odometer reading and gas gauge on full. He transferred me to the share 24/7 line but no one ever answered. I waited on the phone at the drop off location for 15minutes then left while still waiting on the phone until I got home. No one ever answered so I hung up and started the email. I do not expect to see an additional fee for this return. If your website was working properly I would have been out of there quickly. You will find two pictures attached- a close up of the dash and a screen shot showing the time. Please call me to let me know my final cost. This has been a horrible experience from the moment I picked the truck up on Friday. I was given the wrong truck, and attitude from the associate. I reserved a 10' (with email confirmation of a 10'),was given a 15' which I did not want. The contract said the gas tank was full but it was only at 3/8 full. When the associate went to correct the contract I found the number on the contract did not match the number on the truck. I had already transferred items from my car to the truck then had to transfer the items again. And then returning the truck was just as frustrating. I expected more and feel the whole experience with the Farragut U-Haul was unacceptable.

Deborah F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

This locations manager Roger Thompson was absolutely rude and ridiculous. I have never experienced anyone so unprofessional. To much to type..

MARCUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikas M. 
Évaluation :
5

I was met by a uhaul rep who was obviously prepared to clean and sanitize the cab.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Awesome

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

the trailer type I rented has 2 variations for different purposes. as the customer doesn't know that, the customer should be informed by the salesman so the correct model can be chosen. in my case, nothing was mentioned about another model and I was given the wrong type trailer for moving. without a loading ramp, loading was more difficult.

RONALD G. 
Évaluation :
5

Staff was very courteous to me very quick got me and got me out

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Nothing. It was great!

Matthew B. 
Évaluation :
4

The inside of the trailer I rented soaked everything. Sucks ass but the people were nice so there's that

Victoria H. 
Évaluation :
1

Reserved online 4 days in advance when my wife and son came to pick up van both associates were arguing with your customers. Even though we booked online in advance I had to leave work because they said I had to be there to show my business card, my wife's card was not good enough. When I got there I was told I had to use credit even though I ask to use debit, was told not my system do you want the van or not he was busy. The guy next to me had email confirmation to pick up there your system had him across town again he was told “ it's not my problem you have to go to other site” he ask if Uhaul was go to reimburse his loss of time for their screw up guy was extremely rude and said uhaul doesn't reimburse anyone. The staff there are horrible to customers and if they worked for me they would have been fired on the spot. I will go with enterprise in the future even though their twice the cost.

Michele F. 
Évaluation :
2

So they have a tendency to give you a truck that is not full of fuel. This way it's impossible to return it at the same level. You either put too much in or too little. Either way they make a little extra. Cute trick but unethical. The people are friendly and process is expedient.

JOSEPH C. 
Évaluation :
5

Very friendly and helpful. Have used location 2 or 3 times and will be using location again in a few weeks!

Robert L. 
Évaluation :
5

Since we had never attached a trailer to a vehicle before, we needed assistance. It was assumed we knew what we were doing!

Albert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
2

I reserved moving blankets and did not receive them. I called to let them know I didn't get them they said I would not be charged and I was still charged.

Rhys P. 
Évaluation :
5

Great service by staff. The vehicle transmission downshifts very abruptly and at times acts like it is stuck or having difficulty shifting to either higher or lower gear.

Berlain H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
4

I rented two dozen blankets. Couldn't use one package bc the blankets were wet. Would have ruined my furniture I was transporting. The employees were great. Store was very busy. Felt bad, the worker got out in the rain to unhitch the trailer. Never hesitated!

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERLAIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erika D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna Q. 
Évaluation :
5

Great staff, super friendly and professional! I've used this location twice recently and will definitely be my first choice for my next rental.

David C. 
Évaluation :
5

Max made this experience great. He noted the issues that we had the first time had been resolved. Both Max and his brother, Justin an Assistant Supervisor made this dreaded move very easy.

Jon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy R. 
Évaluation :
5

Great service

Kenneth H. 
Évaluation :
5

experience was excellent. staff was all very efficient & friendly. when dropped off trailer they were short staffed for number of customers they had picking up & dropping off so wasn't able to provide final printed receipt. Guys were all working very hard to please us all.

Giovanna L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
2

The person who helped me was great. However, not sure if it was the manager or what. But he was incredibly rude to other customers. They had concerns and confusions with their reservations and he was snippy, and cut them off mid sentence. Again, my experience with my sales rep was good. But this other man was very disrespectful to customers.

Mathew S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Fantastic customer service!

PHILIP A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
5

When I drop the trailer off there were very courteous and got me and got me out very good experience

MICHAEL H. 
Évaluation :
5

The staff at the Kingston Pike, Knoxville location were amazing, attentive and professional.

CREIGHTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
3

Manager told me to bring the truck back full of gas. I drove it a total of 8,4 miles. When i filled it up it took 3,7 gallons so it wasn't full when I got it. Certainly not a big deal but when you are charging 0,79 $ per mile I don't appreciate having to spend 12 $on gas too.

John F. 
Évaluation :
5

Used them numerous times. Every time has been very good.

Darrell T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

the crew that you have are great bunch of guys so helpful

PATRICK T. 
Évaluation :
5

Keep up the good work.

Darrin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Staff was amazing. Quick check in, and quick check out. My favorite place to rent.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
3

I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

Jerry B.  |  Expérience générale 
Évaluation :
5

When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

Patrick C.  |  Expérience générale 
Évaluation :
5

We will definitely use this location again.

Richard W.  |  Expérience générale 
Évaluation :
5

Great service and staff

Richard W.  |  Expérience générale 
Évaluation :
5

Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can't say enough good things about him and the the facility!

Derrick D.  |  Expérience générale 
Évaluation :
5

Everyone was great. Made the experience smooth and easy. I appreciate everyone's friendliness and their help

warren p.  |  Expérience générale 
Non reviews have been submitted for this location.

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