Customer Reviews for U-Haul of Hayward

Rating:

1.0

Ponen la que tiene gasolina de mas y me cobran el resto le tome foto y aun asi me cobraron gasolina que no tenia

Rating:

5.0

Whenever I need to rent equipment for my business operations, the manager and the rest of the team make my job easier. They are always attentive and ready to handle everything I need to rent—from start to finish—without ever compromising on customer service. At this point, I even consider them my friends.

Rating:

5.0

Keep doing what you’re doing, personally my experience was great.

Rating:

5.0

I always have a good service from staff.. That is why I keep given our business to this U-Haul location. I am very pleased. Thank you

Rating:

4.0

I have no comments to add

Rating:

5.0

Nothing evrything was ok. Thank you

Rating:

5.0

Laron brought great service and was really attentive to my needs! He Forsure needs a raise. Literally the only person here and took care of even the customers behind me quick too best service I’ve had with uhaul have used them for 15 yrs!

Rating:

1.0

We have rasi visions but he not giving on time truck coming 3 hours late

Rating:

5.0

Fast and easy pick up drop off. Staff was very friendly and helpful even with a rush of customers. Process went smoothly and helped my moving experience be a good one

Rating:

4.0

no comment

Rating:

1.0

I was over charged for the gas I only drive 9 miles and have a receipt that I put 3 gallon of gas the guy told me that he is going to adjust it in the system but he didn’t and I am charged $47 extra for gas

Rating:

1.0

I returned truck before midnight same day with more fuel than received and less mileage than estimated. Not understanding why I was charged nearly $50 additional dollars the next day?!!?

Rating:

5.0

EVERYBODY WAS TRULY AMAZING PHIL, DAVID, AND ALL THE REST VERY HELPFUL, KIND, GREAT SENCE OF HUMOR, AND SUPPORTIVE I THANK GOD FOR THESE YOUNG MEN FOR HELPING ME AND MY GRANDCHILDREN GET TO OUR NEXT STAGE IN LIFE...THANK YOU HAYWARD JACKSON LOCATION FOR ALL THAT YOU ALL DO...GOD BLES YOU ALL!!!! #PAYITFOWARD----------ALWAYS #💯💯💯💯💯CUSTOMER SERVICE #LOVEYALL

Rating:

5.0

I’ve used several other storage facilities in the past, uhaul is definitely the best! The cleanest, friendliest staff members, definitely will only use them in the future for either storage or truck/van rentals.

Rating:

5.0

Great experience with our representative. Kind and hardworking.

Rating:

5.0

They very friendly and nice and clean

Rating:

5.0

Elias and Laron both made my visit completely seamless. Laron helped get a trailer very quickly even without a reservation and upon returning Elias had the the trailer off my vehicle so fast I hardly even remember stopping. Definitely one of the best locations I have been to.

Rating:

5.0

Fast and efficient

Rating:

5.0

Laron provided excellent customer service. Whenever I need a rental in the future I will definitely return because of his customer service.

Rating:

5.0

Laron was friendly thanks

Rating:

5.0

everything was smooth when i brought the truck back Laron was professional thank you

Rating:

5.0

Super fast, professional and accommodating thank you for making my move much smoother

Rating:

5.0

Good customer service

Rating:

5.0

Maybe clone the people working on this location, A+ for each of them , the best customer service , thanks to everyone for always help to take care of my business

Rating:

3.0

Improved customer service

Rating:

5.0

Nothing. All good!

Rating:

5.0

Great service.

Rating:

5.0

Professional

Rating:

5.0

I have used vehicles from this location for decades, and I have always had very positive experiences! This most recent visit was perhaps the smoothest and best one ever! I will be back again soon.

Rating:

5.0

Laron was fantastic thanks

Rating:

5.0

I wanna give a shout out to Elias, super friendly, very efficient, enjoyed a good conversation with him. And definitely good spirited, give this man a raise.

Rating:

4.0

The gentleman that checked in the truck great customer service

Rating:

5.0

Nothing..: Everyone was really helpful and nice.

Rating:

5.0

excellent customer service and Quality and care was presented in the equipment the whole process was excellent ..

Rating:

5.0

Car is in very poor conditions

Rating:

5.0

Was a pleasant experience Laron took good care of us in an out quickly five star

Rating:

5.0

Good customer service and very helpful and very friendly the place was clean

Rating:

1.0

The worker wouldn't come out to verify anything and said everything was good. I was on a 30 min hold befire dropping off rental he never pocked up. I filled the truck up and dropped off on the 8th of October..at 4pm i seen a charge of over 107$ dollars try and come through. Why was he charging my card? He didn't reach out amd call and twlle anything o took pictures of the truck odometer and the cab and rear of the truck was clean. Im not paying the fees until i get a explanation.

Rating:

5.0

Laron w very friendly helpful I will come back special thanks

Rating:

5.0

Laron w helped very good thank you uhaul

Rating:

5.0

The whole team was professional today thanks

Rating:

1.0

The vehicle’s odometer was faulty, incorrectly recording over 200 miles for a trip that was less than 30 miles.

Rating:

5.0

Great service the guy named Laron W was a pleasure very professional I must say keep up the good work

Rating:

3.0

The pick up was fine. Problematic drop off and refund.

Rating:

4.0

When there is a long line and you Echeck in, employees can ask if anyone needs the key to the rented U-Haul instead of waiting in line while they help another customer. Each interaction is well over 15 minutes. Pick up time was @9:30. I arrived on time. Did not get my keys until 10:30

Rating:

4.0

More selection of furniture dolly’s

Rating:

5.0

Ron is the best guy

Rating:

5.0

They are friendly and knowledgeable about the work

Rating:

5.0

I had a great experience with the service, they did an excellent job.

Rating:

1.0

First time I pickup employee ask for me to load the truck and trailer.

Rating:

5.0

Your staff at the Hayward (jackson st.) facility were knowledgeable and helpfull.

Rating:

3.0

I was at the location at 6:45 AM to pickup a trailer so that I can get on the road before traffic but the worker that supposed to open the door for business didn’t come in until 7:25AM. Wasted my time.

Rating:

2.0

I have book a reservation and I got $50. I didn’t get that yet so I had to get a different truck and then today which is October 3 they didn’t have any trucks but a 20 inch 10“ or a 26 footer that will slow on staff the line was long I asked for a dolly. The guy didn’t add my dolly. I drove back, asked for my dolly and then he said they didn’t have no more. But it’s only one good guy that worked there. I’m not racist, but it’s the black guy that worked there.

Rating:

5.0

Thanks uhaul very polite gentleman helped on my return Laron think his name was

Rating:

5.0

Everything is always fine

Rating:

4.0

Nice

Rating:

3.0

Um I'm glad that there was a parking spot available because I did not want to drive to another location. I had already put $25 in the tank before getting there and did not want to have to put more in there if I had to drive to a different location.

Rating:

5.0

Nothing, the team on this location is just A+ and i know the next customer will enjoy that…every crew member play a important role to make sure that

Rating:

5.0

I had such a great experience renting a van from Laron! He was incredibly helpful from start to finish. He made the pickup process easy, answered any questions I had, and was just as helpful when I returned the van. Everything went smoothly, and his friendly, professional customer service really stood out. It’s always nice to deal with someone who genuinely makes the process stress free. I would absolutely rent from Laron again and highly recommend him!

Rating:

5.0

Laron has been amazing always best customer service and usually don't see this anymore , thanks again !

Rating:

5.0

Laron was awesome, very helpful and caring. Everything was fast and smooth.

Rating:

5.0

Laron always great provided excellent customer service. A very nice guy. It's always nice to see him there when I rent.

Rating:

5.0

Thank you was helpful

Rating:

5.0

Laron was the best worker

Rating:

5.0

Professional and courteous

Rating:

1.0

The location I was scheduled to pick up my rental at was closed and there was no truck for me to pick up with contactless pick up. I called uhaul and the woman I spoke to said I should have called her sooner to tell her that. I called when I arrived at my pick up time. Then she said the truck wasn't returned so I should have notified her that it wasn't there. She changed my pick up to a different location ( Jackson Street). Then there was a nail in the tire so I called your roadside assistance to help out and it was going to be an hour and a half to 2 hours, which is ridiculous.

Rating:

3.0

The truck I rented was good, but mover labor experience was terrible, we waited all day and but they didn't come, so I had to extend the rental time and pay extra money, I found another mover labor and moved it

Rating:

2.0

Clean out trucks . I have roaches now all over my new apartment. We are clean individuals and the apartment didn't have any rodents prior to us renting the truck

Rating:

5.0

Quick, easy and pleasant

Rating:

3.0

This was a 1-way rental. The originating site did not know where, specifically i was to drop off. I pulled into a u haul location very close to where I should have dropped off and asked, "ok to drop off here?" They indicated sure no problem. Two days later Uhaul was asking where their trailer was. After explaining the situation it was agreed that I returned the trailer...perhaps not at the correct but close location. This was a result of the originating location not knowing my return location and t he receiving location not checking my contract to ensure the correct return location.

Rating:

5.0

I am a repeat customer at this location and always am happy with my rental, supplies and TOP KNOTCH customer service from Laron the onsite manager! Very professional and accommodating!! Thank you for being my rental yard of choice !! ⭐️ ⭐️ ⭐️ ⭐️

Rating:

5.0

The young man in the returns hopped up to help me while I was still pulling in. I explained I was checking in yet but needed to rent a hand truck because one was not available when I picked up the truck. He set me up with a dolly and explained the after hours check in. He turned the experience from bad to good.

Rating:

5.0

laron was great

Rating:

5.0

I have a good experience with this location U haul, Very helpful and friendly Thank you

Rating:

4.0

Quick and informative. Two guys at the desk with a line waiting. But the senior (I forgot to get his name) was quick to recognize a customer and had the line moving. I even commented that he seemed to be able to handle multiple things going on and was sharp. I felt fortunate to have him help me with my rental. I’ll be back here when I need the service again… 👍

Rating:

5.0

Martin is awesome and had great customer service!!

Rating:

5.0

Nothing, the way the associates provide service enhances the benefits of renting at this location; they offer exactly the right help for the needs that bring us to U-Haul, the staff is always excellent.

Rating:

5.0

The service at Hayward location and also the service where we drop off the truck. It was just excellent.