Customer Reviews for U-Haul of Hayward

7138 évaluations

529 Jackson St   Hayward, CA 94544

(510) 886-4244

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Every thing was good! Can't think of ant improvements

Stacey B. 
Évaluation :
5

The person that helped check me in and provide my equipment forgot to provide the dolly. By the time I realized this, I was 45 miles away. I thought it was placed in the back of the trailer,... but it was not. I asked for the person who checked me in to please credit my account for the dolly that "was not included". Other than that, the overall rating and service was fine.

Natalie P. 
Évaluation :
4

Truck renting experience was good. But moving help renting experience was horrible with no ownership shown by Uhaul for their complete failure to provide services

Vipin G. 
Évaluation :
5

Aucun

JUAN L. 
Évaluation :
2

refill window fluid, have appropriate number of blankets ordered, smile and be pleasant, give a brief overview to operating a 26 footer, be knowledgeable about insurances that you're trying to sell

JENNY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartholomew W. 
Évaluation :
4

This visit was excellent. In the past, before Covid, the location was not as engaged with propane sales and equipment sales. Thus my above average rating.

JOSEPH C. 
Évaluation :
1

The rep threaten me for returning the car late. Will not recommend this place to anyone else. This was a terrible experience and the people there should get sued!

Yuchen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAHREDDINE B. 
Évaluation :
5

I am very satisfied your service. I just say thank you!

CHOT N. 
Évaluation :
5

The truck that was assigned to us was clean. However, one head light was out. While driving going on highway 580 going into the going down hill the truck started making a loud whining noise. We did inform the counter person who checked us out. Not sure if that was noted on our account or not.

Matthew A. 
Évaluation :
4

Didn't have the supplies we asked for, but charged us for them anyways. Website was down so long line for pick up, but staff was really friendly and trying to move it along as quickly as the could.

Maya G. 
Évaluation :
1

This is the worst customer service I've ever received from any experience. The staff was extremely rude and unapologetic. My online pick up was not arranged and I had to wait over an hour to get my truck and then was lied to and yelled at by staff. I explained my mother was in the hospital due to a fall during our move and needed to quickly get the truck and get to her. No One cared. All I got was excuses. I left the uhaul store in tears. I am not sure I will ever rent another uhaul truck again.

Krista K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJIV K. 
Évaluation :
5

Saul was a very good employee that helped me out

WAHID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN B. 
Évaluation :
4

You guys there at Jackson Hayward U Haul team are great!

Freddie C. 
Évaluation :
4

get more help, there is too much time waiting for service.

Henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia D. 
Évaluation :
3

Customer service was not good... The website hours are different from Actual hours. I had to ask for assistance getting dolly and no one offered me help. I have used u-haul many times in different locations and the service was marginal.

Lisa A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHERIF P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAWANA S. 
Évaluation :
5

Well everything sims to be ok, thanks.

JUAN N. 
Évaluation :
4

Great transaction!

FEVIFLOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Great service, the U-Haul team at this location will address any need you have right away, I have used them 3 - 4 times over the last 6 months, for house moving and small appliance transfers, thanks Bill

WILLIAM T. 
Évaluation :
4

The truck functioned well and the store is clean. But I know no one cleans and wipes the interior because the steering wheel was sticky and dirty. Hasn't been clean or wiped for years. Its COVID.

Sherri Y. 
Évaluation :
5

Simple and convenient

JOSHUA J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sok Y. 
Évaluation :
4

The truck was clean and well-maintained but had an extremely strong odor of marijuana and could not get rid of it with the AC on and the windows down.

SERGIO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

The Staff (Bryan?) was knowledgeable & courteous ,

JAE S. 
Évaluation :
5

nice job, well organized

PAUL C. 
Évaluation :
4

One of the straps on the trailer was frayed and should have been replaced. I spoke to the employee about it.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
3

The only thing was both the can and box smelling like someone hotboxed it smoking marijuana. I probably should have checked it out first.

HAUKINIMA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Online check in ahead of time didnt work for some reason, but when I got there they were spot on. Even when I came back for the return. The staff was great & the van was clean & safe.

Rochelle M. 
Évaluation :
5

Nice people good service

MUHAMMAD K. 
Évaluation :
5

The staff was excellent. Communicative and informative

Patricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIGEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAXAIRADELROCIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADFORD K. 
Évaluation :
4

I couldn't get the app to work when I was returning the truck

Raelynn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navjot J. 
Évaluation :
5

Equipment return - what to do with items like the dolly.

David E. 
Évaluation :
5

I have been going to another location but this is my go-to now just based on the one interaction I had with a staff member here. He took the time to actually make sure my hitch was the right height and flipped it for me even though there were other customers. Apparently I had driven to LA and back recently with a trailer and the hitch dangerously low which I had questioned but deferred to the staff member at the previous location and he said it seemed fine. This small gesture went a long way.

Matt C. 
Évaluation :
5

Our rep who helped us was friendly and informative. Thank you :)

MISHEEL B. 
Évaluation :
4

Clean dusty interiors , mirrors and winshield

VEDISONJAN S. 
Évaluation :
5

I requested a Ford Transit cargo van when I arrived for pickup and they gave it to me. I usually rent from this location 7-8 times a year with no problems.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

A little confusion getting the equipment since it was blocked in with other trucks, but it was during business hours so there were personnel onsite to assist. Otherwise, I could not have gotten the truck. Actually, I'm not sure I was picking up a truck that day.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diego C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
3

The online reservation let me book the uhaul on Sunday morning at 7:30am and did not specify the store will not be open until 9:00am. It would be nice to mention this at checkout or not allow customers to book this time slot. The direct line to the store was automated and frustrating and long and did not connect directly to the store representative. I was only able to access chat for help efficiently. The truck did not represent a fresh and clean smell. There were sticky residue in the floor.

Sheila F. 
Évaluation :
3

Vehicle pictures beforehand didn't seem to show scratches that were on the vehicle. I thought these would be more up to date.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenileegillian D. 
Évaluation :
5

Great location. Return took less than a minute. Impressive use of technology makes for great customer experience.

DENNIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weijun F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin Z. 
Évaluation :
5

Van was a very bumpy ride. Would recommend checking suspension, looked like front right wheel seal was leaking. Would recommend maintenance.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn G. 
Évaluation :
5

Great customer service!

Gordean L. 
Évaluation :
3

I would recommend the service with certain people a lot of the staff members are really just lazy and don't like to answer questions and rush off with attitudes

Linda H. 
Évaluation :
3

They don't help me unhook the trail. I have to do it my self

Tom N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sok Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman C. 
Évaluation :
5

I rented a car trailer and the straps to rachet the car down we're need for repair had hard time threading strap thru ratchet handle other wise everything was fine

Raphael D. 
Évaluation :
5

keep the good work up

Robert H. 
Évaluation :
5

Love the online check-in process! Very helpful staff on site and very easy to get in and out.

Marion E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN F. 
Évaluation :
5

Customer service rep was informative, professional and addressed our concerns. Would recommend him for a promotion or quality award.

NATALIE P. 
Évaluation :
5

I am a satisfied customer

DARRELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody L. 
Évaluation :
5

You made it seamless and expeditious. Thank you.

Clinton W. 
Évaluation :
4

Driver seat was were from overnight showers as window was not wound up. Low pressure on the front left tyre of the vehicle. Service was good.

RAJESH S. 
Évaluation :
5

The young lady at the call center when I called the day prior too ask a question was very rude and did like me getting upset after that and hung up on me. She really needs to listen to the customers need instead of asuming what I am asking. Sorry I do not remember her name.

CHARLENE S. 
Évaluation :
5

Excellent service à la clientèle. Efficient, friendly, clean. I rented a pickup truck and it was in excellent condition. I would recommend U-Haul of Hayward.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
1

The truck was so old and took 150 $to fill (the truck upon pick up was barely on 1/4 of a tank! Truck had food ALL in the inside on floor and seats were STICKY! I only needed the truck for ONEWAY from Hayward to Lodi California and even with trying to reserve the truck ahead of time Uhaul claimed there was NO ONE WAY TRUCKS for California so I was forced to make a round trip from Hayward to Lodi which is a little over 160 miles!!!!!!!! Uhaul is ripping people OFF!!! Oh, and lets NOT FORGET HOW THE TRUCK didn't want to start even when I picked up the truck the Uhaul guy had a hard time getting the truck to start!! And EVERYTIME I tried to start the truck I would constantly have the hardest time to get it started!!!! I rate this Uhaul experience below a 0 !!!!!!!!!! Terrible!!!!!!!!I wouldn't give this Uhaul experience NO STARS!!!!!!!!!!!

MICHIKO K. 
Évaluation :
1

I went on to the website and booked 2 trucks and two or three doll's/handtrucks. I had two households moving in to one location and the website gave me confirmations on my orders. When I called a few days before the move I was told that they only had one truck for me so I had to scramble at the last minute to find a second truck. On the day I came to pick up the one I haul truck that they had for me I was told that they only had 1 hand truck available. I had to fight them to give me a second one. My experience added so much stress and extra work to this already stressful move. I'll never use Uhaul again

Laura C. 
Évaluation :
5

Great customer service nice Associate's. Helpful great communication. Merci

HENRY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

They were perfect

OLIVIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Q. 
Évaluation :
5

Great employees with great behavior.

Samim S. 
Non reviews have been submitted for this location.

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