Customer Reviews for U-Haul of Indio

5013 évaluations

83491 US Hwy 111   Indio, CA 92201
(@ GOLF CENTER PARKWAY)

(760) 347-8688

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(760) 347-8688

83491 US Hwy 111
Indio, CA 92201
(@ GOLF CENTER PARKWAY)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
2

UHaul is extremely painful to deal with. Despite having a reservation, the vehicle was not available for me. I will do my best to not use UHaul again.

Jacob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernan C. 
Évaluation :
4

I was very pleased with the friendliness and helpfulness of the staff at pick up and drop off.

George F. 
Évaluation :
5

fast and eazy and very helpful good cuatomer service

Denny C. 
Évaluation :
4

Whitney was amazing. She was so kind and helpful!

Shawna S. 
Évaluation :
5

Always friendly Available Top notch personnel

Ana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen S. 
Évaluation :
5

The manager was awesome sorry I'm bad with names Whitney was awesome they were all awesome

Douglas C. 
Évaluation :
5

Thanks You Whitney for providing an excellent service! You really help me a lot 😊 I will definitely recommend this location and ask for Whitney!😁

Maria R. 
Évaluation :
5

S.O.

Gregory C. 
Évaluation :
4

to show the cab area and point out main function components rather than the customer searching for their location while driving.

Anita B. 
Évaluation :
5

Seguros y honestos

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel S. 
Évaluation :
3

We could not figure out the return instructions after hours? Had to drive 20 miles out of way. So then we left truck (2 days earlier than we had to) and had to drive all the way back next morning. We are very conscientious and worried about truck. When we returned the young than tells us we didn't have to do that???! She was very nice, sorry for extra steps, all we had to do was leave keys. Why in the heck doesn't UHaul just say that in plain English?! Then we get charged for full price? Uhaul made a bundle on us? Thanks

Frank B. 
Évaluation :
4

When I arrived Saturday morning, there was a line of a few people. I understand the economy is still a little slow, but it would help if they had one or two more people working the counter. My service was good after a few minute wait…

Christopher L. 
Évaluation :
5

My only complaint is that the Uhaul central reservations never informed me of the location change. This location was a 35 minute drive from my original location. Both locations were extremely nice.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
5

AWESOME TEAM!

Douglas C. 
Évaluation :
4

Super nice customer service! The staff seemed to really enjoy each other and working there. I was there for 2,5 hours while we they put on a hitch. Despite surroundings, I listened to the team and it was refreshing and comforting to know they were there for us, the customer. Good job on hitch to! Omg, they even forgot to give me two small parts. I don't care.

Dennis C. 
Évaluation :
5

The back up camera was not working on our truck. It would only come on a few times. It made backing up difficult. We had a minor accident with our transporter because of this. Please check camera before renting. TY

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWAN T. 
Évaluation :
1

This was an absolutely infuriating transaction. I reserved a 6 x 12' enclosed trailer on my credit card. This was to be picked up at 4:00pm on July 31. I arrived on site at 3:55pm and spoke with the agent. He seemed to have trouble accessing my reservation. Then he finally pulled it up but said they didn't have the trailer on site. At that time it was about 4:05 and I received a call on my mobile from Uhaul. I was informed that they did not have my trailer and perhaps I could get one the next day. I needed that trailer on July 31 when I reserved it with my credit card. I asked if they had that trailer at another location within 30 miles. They told me they didn't. I exclaimed it was unacceptable. I said I held the reservation with my credit card. The agenda told me "we didn't charge your card sir". As if that mattered. The point is, if I had not showed up, Uhaul would have charged my card but Uhaul apparently did not feel they were under the same duty to perform. Finally we settled for a much smaller open trailer. Far inferior to what I needed. And the price was actually higher. When I returned the trailer on August 6, I was charged through August 7th. This was a terrible instance of customer service and a lousy way of doing business. I was incredibly disappointed and my impression of Uhaul was marred.

Jason G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Woody D. 
Évaluation :
4

Same as pickup, the process for drop off was extremely simple. The check in was very smooth. Merci!

MICHAEL T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris J.  |  Expérience générale 
Évaluation :
1

I reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get "their" lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.

Chris J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
2

We checked out after hours. Could not lock the pad lock. Could not find the drop off box anywhere. Searched fir 30 mins. Dangerous location at night. Lots of homelytisming around. Conversation with representative the next day was not friendly when I explained our situation. Will not go back to this licationy

Pamela M. 
Évaluation :
1

My truck that I had a reservation guarantee was not available and I had to downsize. Very disappointed.

Landen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Eric was very helpful and friendly. Great place to rent a trailer.

Keith S. 
Évaluation :
5

Always great service with smile from this location.

William H. 
Évaluation :
5

Best service I've ever had at a U-haul. This was a breath of fresh air. The lady that I rented the car dolly from was helpful and knowledgeable. She did a great job hooking it up to my vehicle and inspecting it when I came back to make sure I loaded the car on securely. I was so grateful for her helpfulness and pleasant nature. Oh, how I wish it was like this at at U-hauls.

Layla T. 
Évaluation :
5

The two women working that day are rock stars. Very good customer service.

Gerald S. 
Évaluation :
5

The van exterior was dirty.

Jenifer I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Anne G. 
Évaluation :
1

on way to picking u[ truck in early morning i get a text that tells me i have to go 20 mile further to get the truck which puts me 40 miles with out and back out of my way. then i get in truck and it literally says it has 3 miles until empty!!!! seriously!!!

Michele L. 
Évaluation :
3

The employees were all helpful and nice. My biggest complaint is that I always had to wait on the phone for long period , sometimes over an hour. Than when someone did answer I found out it was the wrong number. They would give me another number to call and that would be the wrong number. Also your billing department is really messed up. I had two contract numbers and than got billed double. It was always going to be straightened out but never was. I probably will have to resort to disputing the charges. Your girl pick up and delivery people were fantastic. Very friendly and considerate of my belongings. I had 4 u-hail boxes and when they were delivered to my home to unload one of the boxes handle was so damaged I could even get my lock off. We had to use a peer drill and take the screws out to get my items. You ended up with my lock. I had an abundant supply of blankets which I put several in the damaged box and also several in the other 3 boxes. I appreciated all the blankets which they all were returned to you. I think you need to improve your telephone contacts and your billing. Best part of your company were the pick up and delivery personnel.

lexis L. 
Évaluation :
4

Excellent customer service staff, both at pick up and drop off. Very prompt, professional, and courteous.

Mark T. 
Évaluation :
5

Probably the best group of folks at this location. They were over the top. also kudos to Mario's moving service. Doesn't come any better than these two. Dennis

Dennis L. 
Évaluation :
5

The staff was excellent.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

All good

Ruben Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The absolute best service at this location! Every employee I spoke to delivered excellent customer service and took care of my needs. Thank you to all the wonderful staff!

Diana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick Z. 
Évaluation :
1

Broke down and stranded me with out transportation for more than 10 hrs.

Cynthia P. 
Évaluation :
5

Excellent service

Georg E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS G. 
Évaluation :
1

Truck was not loaded with any of the supplies I ordered. We had a recruit additional help in order to move without utility and furniture dollies. I had to use personal blankets because I was not provided with furniture covers I ordered. When I arrived to return truck, we were made to wait 40min while the person attempted and failed numerous times to check us out. I was double charged for equipment and mileage was incorrect. This was a really poor experience.

Cynthia G. 
Évaluation :
5

Customer service was great! Whitney was very helpful.

Ann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos L. 
Évaluation :
5

The best location in Indio!!

Mellisa W. 
Évaluation :
5

No improvement just that theLady that help me was very informative and helpful…

Ricardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen S. 
Évaluation :
5

Staff was friendly and helpful! Very easy process.

Dalia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine R. 
Évaluation :
5

Please put up an address sign

SHANON M. 
Évaluation :
5

Excellent service! Thank you.

Mike N. 
Évaluation :
5

The whole experience was very smooth. I was greeted right away and the young lady that assisted me was very pleasant and professional. I was also impressed that when I returned with the van, she remembered me and asked how everything went. Seems like a small thing but it is noticed by clients and is appreciated.

Adele S. 
Évaluation :
5

A had a ready good customer service and they work fast at installing my hitch at my van…. Thank you for your good work!

Xochitl E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

I would like to mention though, the initial reservation sent me to the Indio travel center - which does not even carry trailers. The reservation showed guaranteed, which it was not at that location - a little disappointing. Fortunately, the operator there knew where to send me and all was resolved. The people at the HWY 111 location were terrific! Very satisfied.

MICHAEL B. 
Évaluation :
5

Above & beyond

SUSAN MARIE T. 
Évaluation :
5

Very polite and professional. Equipment was in good condition

John G. 
Évaluation :
3

Friendly competent staff...location changed for booking and notices were confusing...location far away. Generally...good people...automation....not so good.

Allan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus C. 
Évaluation :
1

We had trouble on the road with an adapter plug coming out which in effect made our trailer lights inoperable. Not only dangerous but illegal. We called a UHAUL store in Los Banos CA and had to deal with a guy who offered no assistance and sent us to Auto Zone for help. A couple hundred miles down the road I stopped to check the trailer and realized that both of the lights did not work, just the left one was blinking very rapidly. I was super disappointed i our CA UHAUL experience and very relieved to drop it off.

KATY LYNN W. 
Évaluation :
5

other than giving me the wrong vehicle, the service and experience was great, and most importantly convenient.

Frank H. 
Évaluation :
5

Very helpful and truck was clean and wainting for my pickup

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

The locations were great. NEVER count on your reservation as an actual reservation. I reserved a trailer two weeks ago, flew down to San Diego to pick it up and…they didn't have it until the following day at a different location. Best part, the reservation people at Uhaul don't care.

DONALD B. 
Évaluation :
5

Excellent service with my installation. The wiring in my car was a little complicated and I had to come back so that I'd be able work the next day. The tech did everything and made sure I wasn't good to go! I was also reassured that they'd fix any problems if any in the future.

Banjo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Eric said he could get me turned it in about 3 minutes, which he did and was busy at the time.

WAYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

The people at this location were excellent!

JONATHAN G. 
Évaluation :
5

Excellent service à la clientèle

Beckie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonidos L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuan-Chi S. 
Évaluation :
4

The 24/7 vehicle pickup needs to provide better instructions regarding location services on IOS devices. It took over 40 minutes to complete the transaction.

JOSE MARIO GONZA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin A. 
Évaluation :
3

The 10' truck I reserved was not available and the 15' truck I was rented was on empty. I was told that they didn't have any gasoline on site and I had to go to a gas station immediately. The windshield had been replaced and I was told that the tape on the windshield had to stay on for another day. The antenna was snapped off and the radio didn't get reception. It was a very poor experience.

Samuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Babak E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marijane H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marijane H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank s.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff.

George Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C.  |  Premières impressions 
Évaluation :
5

Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller

Michelle F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN D.  |  Expérience générale 
Évaluation :
5

Both of the girls working at the front office were extremely friendly, professional and helpful!!!

Christopher C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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