Évaluations des clients U-Haul of Indio

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Indio

Cote générale :

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Patrick R.
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Did you know that the suns light does not reach earth for over 8 minutes ?

Victor H.
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Le client n'a pas laissé de commentaire.

Rebecca H.
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Le client n'a pas laissé de commentaire.

Amanda V.
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The whole experience was easy, and the staff were friendly and helpful.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

John Z.
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Everyone I dealt with was very helpful

JAMISON Y.
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Le client n'a pas laissé de commentaire.

Steve O.
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Your customer service is not for the customer. Uhaul serves Uhaul.

Reginald C.
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Le client n'a pas laissé de commentaire.

JONATHAN L.
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I was very satisfied on your customer great staff

Rebecca H.
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Great customer service

Jolen Z.
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More staff. I had to wait a while.

Eusebio A.
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Le client n'a pas laissé de commentaire.

Martha R.
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Great experience!

BRIAN M.
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Truck had a used mask in it as well a good waste In the cab. Back of truck was dirtier than I would have left it. Staff Not very good on the details. Was gross. Staff was average friendly. Location convenient.

Cesar C.
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Everyone was very professional and friendly. Thank you.

ERNEST L.
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Great job to the Indio Uhaul personal. Thank you for making this a easy and overall great experience.

Alex V.
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Don't rent broken trucks!

Michael E.
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Truck was filthy hadn't been washed in some time. Windshield filthy

SHARON K.
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It would help if they had more counter service reps to help get people checked in because there seems to always be a line

Ernesto T.
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Everybody was very friendly and professional.

GERARDO M.
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Jerry is the best there ever was

Maria G.
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Le client n'a pas laissé de commentaire.

Joseph P.
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Le client n'a pas laissé de commentaire.

Joel M.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

Omar T.
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Great service, thanks!

Patrick R.
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Service has improved. Delivery time has improved. Excellent customer service.

Michelle L.
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Stop charging so many different charges on a person's credit card until the correct amount needs to be charged. There were 4 charges on my card which to me is confusing and very unnecessary. There is still one that shouldn't still be on my card as pending and needs to be removed. I now have to call to find out why it still hasn't been released especially since I was already charged for it in the actual total cost. It shouldn't be 2 different charges on my card still there should only be one. This needs to be corrected. I understand a hold amount maybe 1 charge but several different charges no.

Carrol H.
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Le client n'a pas laissé de commentaire.

David S.
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Unfortunatly, the truck we ordered was not available and no one had called us. We were to pick the truck up with in 12 hours-they didn't have our size truck within 50 miles. Also, the truck we eneded up getting (smaller than ordered) had a flat front tire and was filthy. I'm really dissapointed since we usually have great service at U-Haul of Indio.

Lee M.
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Le client n'a pas laissé de commentaire.

David S.
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Outstanding!!! J

MICHAL M.
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The Staff is always Awesome have rented several trucks and trailers over the last year have never had a problem equipment always clean and well matained.

Timothy K.
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Rented a cargo van. Interior was nice & clean but exterior needed to be washed. Counter service was excellent.

JANE P.
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Le client n'a pas laissé de commentaire.

Troy M.
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Le client n'a pas laissé de commentaire.

Robert M.
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Very accommodating at the last minute. Would definitely refer people to this location.

steve F.
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Le client n'a pas laissé de commentaire.

KIMBERLY K.
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Le client n'a pas laissé de commentaire.

Susan A.
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I was charged $60 for coverage In surance after we rented two 20ft trucks, then a Pick up for two weeks and then a cargo van on the pickup and then two 20' trucks I never requested Coverage) I called and the phone was re=routed and then called a number given and that person was rude and asked for a Boss and he said they would probably but there had to be a Dispute filed, then an investigation and then if ok would refund it after the week long investigation then 3-5 days. We are not happy!!!!

Martin H.
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Le client n'a pas laissé de commentaire.

Loraine G.
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the FORD vans and all of it features I've driven in the past are much much easier to drive. The GMC I drove this time was not a pleasant experience. I would recommend leaning towards having more FORDs in your fleet if possible.

Michelle F. | Premières impressions |
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Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller

Brandon T.
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The location was great (I did a night time drop off). But I couldn't get the “send my location” to work on the U-Haul website, while using an iPhone 11. Fortunately, I could download the app and it worked.

Sabrina W.
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I was extremely impressed with the costumer service provided!! The staff went above and beyond and I will only rent from this location from now on.

Cynthia F.
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I booked online. Big mistake. I will not do that again. I thought I reserved the truck and trailing together at a nearby location. I received a phone call at the last minute telling the trailer is at a different location (1 hour away) from where I was to pick up the truck. And truck was 15 miles away from where, I thought, I had reserved It. In the end, I got to my destination safely. I really like the Help movers that u-haul recommended

FRANK H.
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Le client n'a pas laissé de commentaire.

Sheldon H.
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Very good customer service from staff

Harry C.
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Le client n'a pas laissé de commentaire.

TODD S.
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Le client n'a pas laissé de commentaire.

Rebeca B.
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Le client n'a pas laissé de commentaire.

KIMBERLY K.
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I love this location. Always a pleasure to rent with them.

Ricardo L.
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Le client n'a pas laissé de commentaire.

Susan A.
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WE are seniors Moved about 8 times. Uhaul...Bought 8 motorhomes had tow place on MH and Car, UHaul But this New Haul on Hwy 111, in Indio Ca has the best staff, courteous, know there work, quick if you need and so easy to speak with...Yvannya is outstanding. GoD Bless us All

Patrick R.
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Le client n'a pas laissé de commentaire.

Brian G.
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I can't think of anything

Caron B.
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Easy, fast check in! Thank you. Great service!

Frederick C.
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One of the better rental experience I have ever had

Susan A.
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WE are seniors and had helpers to move, We leased a 20' truck and and a pick-up. Had no problems. The pickup was a dream to drive and both worked g really great Try it, you'll like it. ..

Katherine F.
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Everything was very simple and straightforward. The truck was clean and ready to go upon pickup. Will definitely be using this location again and recommending to people I know

Patrick R.
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Improve customer waiting time

Rod C.
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Le client n'a pas laissé de commentaire.

Don S.
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The service was pleasant and efficient, and I would recommend them to my very best friends.

John M.
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It was too far from our home I thought I got a good rate till I was charged an arm and a leg per mile😩

Richard R.
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Never answers phone timely, reservation pick up locations always change. U-Haul, company wide, has terrible service.

MItch T.
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Le client n'a pas laissé de commentaire.

Monicamaria S.
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Every help full employee haul has here and Indio as a first time rental was really good And affordable price thank you so much to your workers

Daryl M.
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Perfect service

Henry W.
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Both at pick-up and drop off locations, excellent service and great equipment. And, U Haul beat quote from two competitors. Thanks.

Deborah S.
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I am finding that the trucks are really not clean. I had to clean the front windshield inside and out and also disinfect the inside. If it had been cleaned properly, I wouldn't have had such dirty antibacterial wipes and I went through A LOT!

William L.
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Le client n'a pas laissé de commentaire.

Alan F.
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Le client n'a pas laissé de commentaire.

Javad G.
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They take a picture of the customer and picture of their driver's license for renting a van or a pick up truck. So demeaning, distrusting, and disrespectful. Basically treating people like criminals!!! I will never again use UHaul.

Javad G.
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U Haul used to be a good company. Not anymore! Bad service. Constant mistakes. Staff are not knowledgeable in computers to do simple tasks such as changing a date or closing a contract.

DOUGLAS C.
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Le client n'a pas laissé de commentaire.

ronald R.
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Le client n'a pas laissé de commentaire.

Paul F.
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Very professional attitude, from walk in to exit. Quick processing and willing to assist. thanks

Waymen D.
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Freddy did a out standing job. Also young girl, not sure the name. Big help too.

Manuel C.
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Should be more cortuise. Should have vending machines for beverages. Do to very extreme heat .

GLADYS S.
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Le client n'a pas laissé de commentaire.

MARY P.
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None that I can think of at this time. It was a great experience!

Pankaj G.
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Worst Experience Ever - Shame on You U-Haul My car was broken into in the u-Haul parking lot. Somebody threw the rock through the window inside U-Haul parking lot. Nobody called me including Indio police ( way to go IPD). I never leave my car at any of business like that by the way but I have a 6 month and a 6 year old to take care of and nobody to drive me there. When I asked about parking there the "friendly staff" suggested to park in the first spot closest to them so they can keep an eye on it. Next day when I showed up the staff gave me the incident report number with the IPD. I requested to speak with the manager and manager refused to come and talk to me. I then proceeded to take pictures of my car ( one of them posted here) and also took pics of their office from inside out as there was no posted sign of any kind warning customer of the break ins. Manager was hanging outside when I approached him and asked him about what should be our next step. He said there is nothing he can do. I tried to ask him about the policies in terms of Customer's legal rights and he suddenly asked me to leave premises. I proceeded to get my final bill and while I was in there he asked me to leave the premises (office) immediately before I can be charged with trespassing. My only comment while leaving was "This is how you treat your customers" I am posting this story in other blogs as well ( read by around 40 K people). I will never be using U-Haul ever again unless there is absolutely no other choice available. I would rather pay more and be treated respectfully. WI reported to corporate later on and they reminded me of their policies and a soft apology. No words on the treatment of customer while customer's property is being vandalized. They have no decency, no respect and no appreciation for the customer. Manager in Indio location is the worst manager I have ever met in any business so far and clearly shows company culture and lack of training ( or no training at all). Please do yourself a favor and save your dignity and go to other location after reviewing their feedback or avoid this company at all costs. Believe me it's not worth it . Check @Noe Sariban message for repeating pattern on google reviews.

sam G.
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Le client n'a pas laissé de commentaire.

RICKY G.
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Le client n'a pas laissé de commentaire.

Steven B.
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Great location! I was in and out in 5 minutes.

Gabriel S.
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Very friendly staff

DOUGLAS C.
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Le client n'a pas laissé de commentaire.

ERIC M.
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Franchise owner present And very helpful

MARIA Z.
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Everything was easy, with no hassle . That's always been my go to uhaul spot. Thanks!🤘🏽

KATHLEEN H.
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Le client n'a pas laissé de commentaire.

manuel O.
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All everything EXELENTE MUCHO BUENO THE BEST FROM A TO Z

William P.
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Le client n'a pas laissé de commentaire.

Barry C.
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Im new to pulling a trailer. The women who connected my trailer to the new UHAUL hitch, allowed the trailer to be too LOW in the front. When loading, It was hitting the ground. I had to unload the trailer and only transport about half of cargo which I planned to move. I was told by truck drivers at rest stops, and when I returned the trailer, that they should have reversed the ball hitch, so the trailer would have rested much higher I now have to rent another trailer for another trip, because of the negligence of one of your employees. I feel totally ripped off, and should be compensated for this huge error.

Marilee L.
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Le client n'a pas laissé de commentaire.

Marilee L.
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Le client n'a pas laissé de commentaire.

David A.
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Good personal customer service!!!

Lindsey F.
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Le client n'a pas laissé de commentaire.

Erin S.
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Le client n'a pas laissé de commentaire.

Juan A.
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Paul is the man .got me in and out on to a truck in minutes.

Isidoro L.
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Mui buen servicio las personas que me ayudaron 100% recomendable

STEVEN D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christopher C. | Premières impressions |
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Both of the girls working at the front office were extremely friendly, professional and helpful!!!

Matthew K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ty C A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

dave t. | Expérience générale |
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Good place

Darryl A. | Premières impressions |
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From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!

Patricia P. | Expérience générale |
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This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Mary H. | Expérience générale |
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Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!

Dave J. | Expérience générale |
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Thank you

Nicole H. | Expérience générale |
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Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.

GLEN J. | Expérience générale |
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U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal

Non reviews have been submitted for this location.

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