Customer Reviews for U-Haul of Mountain View

9584 évaluations

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Wash the windows.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
3

I only drove 11 miles, but it charge me 30 bucks for the fuel. It is insane. Very unsatisfactory experience.

Yan W. 
Évaluation :
4

The Mountain View location was great. I first was scheduled to go to the Santa Clara location and I had a very bad experience there. There was no truck assigned even though I had reserved, paid and did an on line check in since I was moving to a new house. The gentleman casually told me there is no truck and there isn't anything he can do. He also tells me, “go ahead and call them”. I was so confused who to call where I was already at the u-haul store!! Shouldn't be the one calling and find out what happened? I told him this is going to create a problem for me as I have movers waiting in my house. He looked at me and just changed his seat to the next cashiers. I was shocked. I left and called the number on my reservation and got routed to Mountain View. Mountain View location was great. Helpful and organized. But this delayed my move for 2 hours and I had to pay 3 movers extra $$ only cause uhaul really ruined it for me. Santa Clara location was in fact a joke. Rude staff, and this probably would be the last time I am using uhaul. Everyone told me to go to Pensky, I didn't listen. What a mistake.

Laleh B. 
Évaluation :
5

The blankets I ordered and payed for were not in the truck

Jort G. 
Évaluation :
3

The truck had pet hair all over the seat when I got in. Also, when I went to drop the truck off, there were a bunch of people waiting to drop off their trucks and nobody in site inside the store or out for a good 30min

KANG M. 
Évaluation :
2

They just need to hire more employees. The two guys working there were fine but there is no way they can keep up with volume. There was a long wait picking up and an even longer wait dropping off. Corporate needs to hire more help.

Gregory S. 
Évaluation :
3

The pickup experience was excellent and the vehicle was clean and ready. At drop off an older man at the desk told me to go use the website on the side of the van for return in a very rude manner. It was 30 minutes before close so maybe he wasn't happy to be getting vehicles. The mobile app sounds like a great idea but leaves the customer doing all the check-in work.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
1

I want to make people aware UHaul prices are misleading, and quite locally I also had very bad experience of staff who were at bad mood, and did not take the time to respectable service and a proper guide… all in all a very annoyed experience..😫

Jacob D. 
Évaluation :
5

Frank was very helpful

Bonnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIENYU C. 
Évaluation :
5

Frank was extremely helpful and friendly!

SARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITHIL A. 
Évaluation :
5

It seemed like a bunch of people all were returning equipment at the same time as we were so it wasn't clear where to pull in. But it all worked out.

CRAIG P. 
Évaluation :
4

Busy place but short staff.

Roshan T. 
Évaluation :
2

The location is clean, well maintained, and has sufficient product, but is clearly understaffed. When I showed up, there was no one at the desk. I waited 10 minutes, wandered around the lot, and found someone to tell them there were people waiting. Another 5 minutes later, someone showed up. He was very helpful once he was there -- my sense is he's a good employee who just has too many things to juggle.

Jeffrey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMEENFATIMASALM Y. 
Évaluation :
1

Get rid of unexpected charges

SUNGMIN H. 
Évaluation :
5

It was a very busy location and the person working there was doing a great job but could have used more help.

Adrian A. 
Évaluation :
1

The guy who gave the uhaul to me Mr. Mendoza was extremely rude. He is also a racist and made some racist remarks

TUSHAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeinulabidien H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN W. 
Évaluation :
3

I ordered this to be picked up on san jose and was sent an email that it was changed to mountain view which is 20 miles away from my house. I had to pay for extra miles.

Caroline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSHITAKE K. 
Évaluation :
1

I spent 3,25 hours trying to rent the trailer. first i booked online, then U Haul called me two days later that it was not available locally in Fremont CA area. I had to go to mountain View location, the lady appeared to be a manager was extremely rude, waited several hours

david N. 
Évaluation :
1

hire more people. loooong lines all the time despite having a reservation.

Selim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMOS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORENZO ALEXANDE C. 
Évaluation :
4

The people there -- and especially your female employee there -- are great. In fact they are fantastic. The only problem is that the location is severely understaffed, so sometimes wait times are long. The employees are efficient, but managing the lot, the store, the garage for hitch installations, etc, when they are sometimes alone, is too much.

Luca D. 
Évaluation :
3

Equipment was clean, but it showed its age.

Ralucaelena P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erickson V. 
Évaluation :
1

Truck broke down and could not get ahold of office to see what needed to be done. Spent a total of almost two hours on hold.

JOHNATHON S. 
Évaluation :
2

Arrived around 430, worker was walking around looking lost/ stressed. Every time someone asked a question he sighed and said god damnit. Surely better training is required he did not seem to want to be there, other than that everything else was ok.

BRIAN G. 
Évaluation :
4

I understand why the hand truck is in there but it did get in our way loading. But I loved the on-line check-in since it really worked on both ends. The guy moving trucks around on Memorial Day was very busy and incredibly helpfull with filling out the check in mileage form.

JULIA N. 
Évaluation :
4

The key for my truck was missing from the lock box, but the attendant quickly assigned me a different vehicle

Ben G. 
Évaluation :
1

Cabin smelt like smoke. Dolly wasn't secured causing the band to snap and charging me a rental even when we couldn't even use it .The key drop off doesn't match what was instructed from online. People are not personal and have an attitude problem. I really hope this isn't a corporate office because this doesn't reflect the name u-haul most have come to love.

Justin L. 
Évaluation :
3

Understaffed this location has high volume customers but they were only slotted two staff

Eric K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vicente M. 
Évaluation :
3

The guy at the desk seemed somewhat impatient and irritable. Also, there was no key drop box.

Kevin F. 
Évaluation :
1

Waited for 10 minutes at the desk with no one in sight. There was a backup of five rentals beings returned so I guess not enough staff. Didn't get a receipt. Guy just took our keys.

Andrewphillip E. 
Évaluation :
1

All the process was extremely slow, the cargo van provided was not the advertised in the website. This was important since I had measuref the sized of my items. I was confronted by stuff for wanting the advertised van. The return process was a messed. Nobody provided instructions, there was nobody to attend us and we had to do everything online with no heads up. There was just nobody there to help.

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE M. 
Évaluation :
2

The worst part was the key drop off instructions were wrong, and there were a ton of people in line. Wasted time when we were exhausted.

Mikel M. 
Évaluation :
4

Nothing much. Just long lines because you are very business

CATHERINE L. 
Évaluation :
5

I was especially satisfied by the help we got via labor hire. Guys were super positive, helpful and hardworking. Super happy about them, cannot thank them enough.

ORHAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEHMET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
4

Did great

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASVIR K. 
Évaluation :
5

Include more obvious instructions on where to leave the vehicle keys. I left them in the vehicle after I couldn't find a dropbox.

NATHANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANYANG Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TORIBIO L. 
Évaluation :
1

The mobile pickup experience was slow and poor. The Odometer has the wrong number and almost lead to an incorrect credit card charge of 300 $.

KEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
2

My appointment was at 7Am and when I got there, it was still closed and started taking customers at 7:10 AM as the store opened at 7:05 AM. The male employee still needed to bring the marketing materials outside. There was no apology or direction on what to do. They were more focused on tasking than customer service overall. When I returned the vehicle there were some ahead of me and more at my back. There was no clear direction on what to do. either, I needed to find assistance and the female employee inside said that I should be just leaving the key at the vehicle, someone was there. Maybe next time, I will lessen the employee's interaction by using the mobile check-in and pick up as well as the mobile return of the vehicle, maybe I should be finding it friendlier and more efficient. The wipers and the mirrors were dirty when I picked up the vehicle.

Teodoro A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nils F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
3

I could not log in to my account from the mobile browser, so I had to go into the store. Not a big deal, as it was during business hours, but it was incredibly frustrating at first when I could not figure it out.

MATTHEW N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODRIGO C. 
Évaluation :
3

Need more employees Need to offer a system that doesn't HAVE to use a cell phone, for pick up OR return.

CYRUS H. 
Évaluation :
5

Buen servicio

JAIME P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA T. 
Évaluation :
4

Awesome

KAMI T. 
Évaluation :
1

The remote return process was buggy and wouldn't work on my phone. The attendant there told me I wouldn't be charged if I just give him the key but I still got charged 20$ late service fee

LOHIT J. 
Évaluation :
5

Everything was perfect

JOSEPH A. 
Évaluation :
1

The worker was extremely lazy, slow, and incoherent. He argued with customers and was a pain to work with. Extremely poor experience, and a disgrace to Uhaul

Bijan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO M. 
Évaluation :
4

The uhaul app did not work well with my phone for check in or drop off. The app never let me take a photo of my DL, so the staff member kindly did that for me. The app said I would receive a receipt after check in but I never did. I did get this survey, but not the receipt.

James A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

dude was on his game. had everybody covered by himself even though there were at least 10 people waiting to drop off..

John A. 
Évaluation :
5

The young lady who signed/ helped me was great!

michael N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristina P. 
Évaluation :
5

Staff was super friendly and helpful. :)

Victor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stepan D. 
Évaluation :
2

Good selection of trucks available and location is convenient but service was not exactly friendly. The "app" you're supposed to use to check in and check out didn't work with a relatively new Android phone.

Maurice L. 
Évaluation :
4

Have more staff to reduce the wait. But understandble that during the pandemic it's hard to do.

ANDREW W. 
Évaluation :
4

More employees

ROBERT C. 
Évaluation :
4

The guy I dealt with in Mountain View was awesome, very hard worker. It seemed like he needed more support, folks had to wait while he attended to each one in turn. I did not like that the Sunnyvale location moved my reservation an hour before pickup. Why would they do that if they had the 6x12 trailer in stock?

J W. 
Évaluation :
5

I really like your website reservation system and the ease of picking up the equipment!!

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONID K. 
Évaluation :
3

No staff available to assist. I was able to do everything through my app. But nobody was available to answer any questions.

Sharon B. 
Évaluation :
5

The guy who helped us do all the mobile check-in was very personable and funny! He made our drop off experience more enjoyable! All employees should be as welcoming as him. Didnt get his name but he explained an accident where he was squished between 2 trucks & lucky 2 be alive.

Edward L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHIT PRAKASH H. 
Évaluation :
4

Forgot to give me dolly.

YULIA Z. 
Évaluation :
5

No need for improvements. But I wanted to say Frank was the most helpful staff I've been lucky to work with. This is the first time I've used U-hauls services and he made the process of pick up and return extremely easy. I actually ended up having to rent a uhaul 5/7 and 5/8 and he worked both days and gave me great guidance on how to do the return through my phone and where to return the keys after hours. I'm very grateful for all of his help! Moving is such a stressful ordeal, but he made this part of it extremely easy and seamless. Thank you so much!! He deserves a raise!!

Michelle W. 
Évaluation :
2

Every thing is wrong my paperwork my billing my ..everything! Someone needs to contact me

salvadore G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol R. 
Évaluation :
5

Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Merci.

Emily Z.  |  Expérience générale 
Non reviews have been submitted for this location.

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