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Ashish C.Customer Reviews for U-Haul of Mountain View
Testimonials From Recent Customers
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Is the best place to rent a truck,van, pickup . Etc. . Is easy convenience and the people working there are always kind .
Eduardo C.Both customer service representatives were cheerful and friendly.
Lee T.The best uhaul! Very attentive and caring employees!
Shelly H.I love the convenience of your online system. Great programming and super easy.
Diana T.The oil change light was on, the tire pressure light was on and it was very stressful. I had to stop at a service center to make sure the rental was ok to drive. It took more time and miles than I should have had to use.
Vanessa H.Have more customer service centric employees like Frank at all of your u-haul rental centers.
tito M.Girl checked me in was very professional, friendly and went above and beyond to explain what are my options. Person who checked my vehicle upon return was professional and nice
Inga S.Brake lights stopped working after 100 miles Other than that, trsiler performed great
Michael G.The uhaul app doesn't work well when at this location, so it's always difficult to do pickup using the app.
LINDA L.Staff are very helpful, courteous and a pleasure!!
Denise I.That store is very good.
robert G.great customer service from staff
Lynette M.Easy in easy out.
James W.When I arrived at the time of my reservation, I was told by the man at the counter that I will not have the truck I reserved. Although I had the reservation. On my phone and he could see it in the system, he told me they did not have enough trucks. Ultimately another gentleman prevailed and I got a truck. This response does not build confidence in Maki g reservations with Uhaul. It was one man who co.pletly ruined my checkout experience. I ended up bringing the truck back 5 hrs earlier than planned to help the man who cleared the truck for me.
ted S.Keep my id on file, I shouldn't need to take a picture everytime. Unless it expires!
Troy T.Nothing. Very smooth.
Debra B.Great and efficient service. All employees were very helpful.
Jane O.The guy who oriented me initially, and later checked me in upon return was friendly, courteous and knowledgeable. I believe his name was Frank. The whole experience was excellent and I wouldn't change a thing.
Kenneth G.Keep up the good work!
Wey-Jiun L.The return site had a sun cover directly overhead but could use better sun coverage for late in the day - the staff were getting blasted by the sun but were still providing good customer service. You could tell they would be more chipper and patient with helpless customers if they were given more shelter. Anything to help employees deal with heat especially in a paved area would help ensure a consistency great customer experience.
Smith K.Good service. The van is awesome with the strong air conditioner . I am very happy to finish my moving in the hot day. Thanks to Uhaul !
Thanh H.Pick up and drop off was quick and easy. Frank checked me at equipment return and was very nice and efficient.
JORDAN O.Van worked well, but was very dirty.
Thomas G.Very well run. Never any issues
Cesar P.they were out of the Saran Wrap roll and couch covers.
Susan G.The web app can be slow to load
Dallas D.I just want to say what a great staff there. I have been renting uhauls for my staging business very regularly. I was telling Frank that I might try to buy my own truck and that is when he suggested I open a corporate account. I really appreciate that! Frank, Virginia, Santos, Anna, and Sean are all super friendly, welcoming and very efficient at their jobs!! You hired the best here!
Shelly H.Frank is the best and very helpful
Roman N.I came here hoping to get a 6x12' trailer to hook up to my SUV that had a tow hitch receiver installed, but no tow hitch or ball. Frank helped us and was absolutely amazing! He got us the correct tow hitch and ball, but more than that, helped us find the correct lighting adapter so that we could attach the lights properly. Without his knowledge we wouldn't have known what to do or where to go. Instead, we were able to get setup and leave with the trailer on the spot. Christina helped us check out and made sure we got all of the additional supplies we needed, which were all readily available. Absolutely fantastic customer service and experience! Highly recommended and thank you!
Brian T.Super friendly staff, easy drop-off
Aitan G.Employees were helpful and friendly
Amanda T.I've rented a 6'x12' trailer at mountain view store on July 7th, 2022. I had to buy a hitch to connect the trailer which was recommended by the store representative. He connected the trailer to the hitch at the yard by himself. The guy was unpleasant, stinky, dirty cloths, and he was smoking cigarette while he was working. After loading the day after, the trailer got very close to the ground dangerous to drive. The load was a very few items maybe 1000lbs.max. loaded as recommended and strapped. I had to stop at Burlingame u-haul location to show the issue and consult. The guy at Burlingame store was very helpful. He mentioned it is not the right hitch and offered me a free longer hitch to be replaced with the wrong hitch but he said he cannot install it because he doesn't have the right tools for the job and the trailer must be off-loaded. I had to use my own car jack to pick the tail up and replace the hitch myself; took me a couple of hours. When I got back and explain it he didn't even apologize for his mistake he was rude and unpleasant. The customer service at mountain view was not acceptable.
Shahin S.Frank was excellent and it was easy to understand our options
Raven H.The drop off/check out instructions could be a bit more clear. For example, return spots could be labeled and there could be more signage. Other than that, we were given good verbal instructions at the counter.
Steven F.The guy at the front desk was awesome. Super friendly and quick. A+
Alexandra C.Everything is perfect thank you
NICOLAS M.Good Costemer service
JUAN D.Staff on site is awesome, I come back again and again because I know I'm going to get all the help and advice I need
Raz L.To thank your service staff. Good service.
Anatoly K.Just be yourself
gisella D.The person at the front desk was very helpfull. He explain everything to us nicely, and respectfull. We are going to rent there again.
Meliza Z.The turnover of the trucks is very fast and no cleaning is done inside the cab. We found crumbs and discarded socks in the cab
Margaret P.Very friendly and helpful staff.
Cecile E.There should be someone to assist at the start of the rental. It took 15-20 minutes to figure out the vehicle , the gear type etc.
Shubham G.Nice persons
Carlos F.s/o
Jeffrey W.Very good customer service thank you
Susan D.Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Merci.
Emily Z. | Expérience générale