Customer Reviews for U-Haul of Northampton

4 846 évaluations

227 N King St   Northampton, MA 01060
(I-91 Exit 21)

(413) 586-2423

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 586-2423

227 N King St
Northampton, MA 01060
(I-91 Exit 21)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA T. 
Évaluation :
5

Very good service.

Julia J. 
Évaluation :
5

Web site for after hours return timed out my session 5 times causing me to have to take pictures all over again each time. It took me 30 mins to complete my return because of this.

Henry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo V. 
Évaluation :
4

Really not much. The attendant was very polite,especially since I was running late,, but was still polite. Had the vehicle I'd reserved ready when I arrived and ready to go.

Edward H. 
Évaluation :
3

Don't over charge me for gas, when I return vehicle with more than what was in it when I picked it up

Charlie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMMILLE O. 
Évaluation :
5

Nothing with the location but I had an issue with the length of time I needed the rental because the elevator at the Holyoke U-Haul was not working. I called to ask if there was anything that could be done to accommodate me because my schedule was severely impacted as a result and your mileage manager or rental manager was completely rude and dismissive. The people at the Northampton location were excellent but this mileage manager, I did not get his name, was a miserable human being who should not be doing that job. No reason whatsoever for him to act the way he did.

Christian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernhard P. 
Évaluation :
2

The truck had a death shake. The rental process was an absolute nightmare. Never again.

Crystalyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo V. 
Évaluation :
5

Can't think of a thing.

Julia J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Good customer service

Benjamin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Very short wait to drop the trailer off. Employee who removed the trailer from my truck was very polite and personable

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
2

The vehicle and service i eventually received was good. However, the vender at Sunset Motors were a huge frustration. I originally scheduled a mobile pick up at their location in Easthampton MA at 7am. When i arrived, the website wouldnt let me navigate and begin the process. Eventually i received a notice that the vehicle needs to be collected at 9am. I returned at 9am to discover that Sunset didnt even have the vehicle available. Service support rebooked my vehicle and i was sorted an hour later. I was very disappointed to learn i only received a $50 discount given the 3hours lost. I strongly recommend Uhaul to review Sunset Motors as i was very disappointed in their management.

Daniel C. 
Évaluation :
4

I was surprised how much more the cost was than the advertised $19,95/day. It was a shock to me. Also, even though Northampton has an indoor mask mandate, neither of the employes present were wearing masks.

Nancy J. 
Évaluation :
5

Very responsive and knowledgeable staff. My experience was excellent and I will recommend this location to anyone who inquires.

MAURICE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Many people do not realize that they can rent a vehicle for a long distance oneway. I drive my work into Boston for the day and love the big trucks they are new, peppy and just what the DR ordered.

Jessica F. 
Évaluation :
1

I have met already several times that U-Haul is trying to make money by cheating customers all the time. I spoke to people at some moving companies and they said that U-Hail is the most popular robber in USA. Let's analyze this particular case. I drove your truck on 12/12/21 18 miles ONLY. Any vehicle if it is not a 40' container carrier, or a plane, or a helicopter will not burn more than 1 gallon for this distance of 18 miles. Meanwhile knowing that U-Haul is a gangster in USA, I filled up about 3 gallons before returning the truck viz. for $10 and came to U-Haul in Northampton to return the truck. The dispatcher did not even want to check fuel level, saying that I will have the bill in 2-3 dates. In fact I received it 5 days later. I insisted on checking everything. She opened some devices in the cabin and said some strange numbers like 17/11 and 43/11. I asked her what the exact problem in gallons was. She said she has no idea. Finally you showed in your invoice that I owe you 5,9 gallons of gasoline. For this volume I could go by your truck from Northampton MA to Buffalo NY. The truck physically could not burn 5,9 gallons on 18 miles trip. And of course 5,9 gallons automatically increased taxes and surcharge. I said that I absolutely do not agree with fuel usage. She promised me that her manager will call me on Monday morning, but nobody did. It confirms again that people in U-Haul are liars no matter where they located. Then the dispatcher again wanted to escape, but I insisted that she must check the truck inside. We cleaned it before so it looked better than it was when came from the factory. But she did not tell me anything. I said that I absolutely do not agree with fuel usage. She promised me that her manager will call me on Monday morning, but nobody did. It confirms again that people in U-Haul are liars and crooks no matter where they are located. If you do not correct your invoice according to technical norms I will file a small claim at the court. One of my previous experience with U-Haul was also very bad. U-Haul charged me $33 for 5 blankets which I put in MOTHER shelf instead of leaving in the back of the truck and again dispatcher at that time did not want to check that everything was in good order sake.

Ilya T. 
Évaluation :
5

Shawn was extremely friendly, helpful and attentive.

Kiley B. 
Évaluation :
4

Everything was fine. Nothing to add.

FRANK K. 
Évaluation :
3

The alignment in the van was awful. I had to hold the steering wheel at 10:00 in order to keep it straight. The brakes also squeeked upon braking

Kristen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA C. 
Évaluation :
5

I wanted to reserved my rental for 9am and the options on the website only gave me an option for 730 am the latest. So I chose this option and woke up early to make my reservation time and when I got there I couldn't not get my truck until 9 am. A little disappointed I wasted time and had to sit there until the store opened for an hour and a half. But once the store was open everything ran smooth and the girl at the counter was very friendly and helpful. Just wish the option for the correct time was there so I didn't waste my time.

Stephen J. 
Évaluation :
4

Back door wouldn't open, oil check and tire pressure notifications were on at the beginning of the trip.

Grant M. 
Évaluation :
5

Nothing I had no problems I had hired a moving company and they canceled on me last minute uhaul came through thankyou for everything

ALEX M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B. 
Évaluation :
3

I waited almost 30 mins to be checked in. The drivers side mirror on the vehicle was broken and it turned out upon return the employee “thought it had been fixed.” I had to pull over 4 times on the highway to adjust it which was a huge safety issue. Otherwise the equipment was fine and staff knowledgeable and helpful and friendly.

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
2

An unbelievable $70 "cleaning fee" was tacked on to the final invoice. trying to get through to someone to ask about it proved to be so time consuming I could not continue it. The vehicle did need cleaning, but 1st, I would assume you always clean vehicles between customers, and 2nd, $70 buck to clean a pickup truck?!! It seems like Uhaul's business model is to make their money on these bogus return charges. It is not good policy. I will not rent from them again if I can help it.

Harry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Fast, simple, and efficient service from friendly staff members. I am a repeat customer and I've never been disappointed with the equipment or the service.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elijah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elijah C. 
Évaluation :
5

The trailer door kept getting stuck.

Anna Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POCUMTUCK valley J. 
Évaluation :
2

I was erroneously charged for fuel (not yet resolved) even though I returned the truck with MORE gas than I was given. I should not have trusted the person to check in my truck when he got off the phone. I have written to dispute the charge and you have not yet gotten back to me. Come on UHaul. Do better!

SHARON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

The staff was quick, efficient and friendly. It was a great experience.

Thomas M. 
Évaluation :
4

remember to inform renter to fill the tank up to at least half when done.

Emilie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDI H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

There were a couple of things about the truck. It was very noisy, not the kind of noise that indicates mechanical issues, but more engine and road noise. Also, apiece of trim fell off of the driver's door, from next to the window, about where they used to have vent windows. Luckily it did not go under a pedal before I could put over and retrieve it. And the heavy plastic hose-like trim around one of the doors came off while I was getting in and almost tripped me. The people at the rental location were very helpful.

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Keep doing what you are doing. Best experience by far for renting a moving vehicle

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector R. 
Évaluation :
4

Quick easy process.

Keith O. 
Évaluation :
4

This place was fine. I'm new to Western Mass and so am used to larger UHaul sites that have more services, but I guess this one serves Northampton well. They were fair in their accommodation for the leaking into the storage area of the truck. Still think I should not have been given a truck that had a leak!

SHARON S. 
Évaluation :
4

Be sure to empty the trailer from the previous customer (dolly, handtruck, blankets). Show me the special latch instructions on the roll-up door to keep it from getting stuck. Add a sticker to the inside explaining the roll-up door mechanisms. Loved your super curteous, helpful staff otherwise.

Christine O. 
Évaluation :
5

excellent assistance on site with drop off and pick up

Ellen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
5

Attendant was polite and attentive. No issues with check in or check out. Very pleasant experience and the truck drove perfectly.

William C. 
Évaluation :
5

The uhaul rep is very competent and efficient.

joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Great customer service!

Miream L. 
Évaluation :
5

Nothing!

terry B. 
Évaluation :
5

Truck, customer service, software interface all excellent

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

Very quick drop off, stayed right in our truck and they unhooked the trailer and we were on Our way

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUQEER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
3

Im not happy at all. I paid double price to rent this 5x9 trailer so I could drop it off a bit (12miles) closer to me in Greenfield. It was a 24hr rental, but I brought it back the same day to the agreed upon location in Greenfield because according to their hours, they're closed at noon on Saturdays at the drop off location, I brought it by at 11am and they were closed. I did this because they're closed Sunday, so I went ahead and tried to bring it in ahead of the agreed upon rental. They charged me an extra $20 after hours fee on top of the already doubled fee? What? Why, how do they figure this was after hours? There was no explanation, just a charge to my card. I never mentioned the guy working in the Northampton location, zero personality, seemed annoyed, but whatever, I get it, maybe he hates his job. This was just the icing on this terrible experience though, no more Uhaul, I'll go to Home Depot next time, I'm finished. I also know that no human being will even see this review and it won't be responded to. It's not the 20 bucks, it's just the entire way this went down, from beginning to end, not a customer friendly experience and this is why these faceless monsters are failing. Graham Hayward

Graham H. 
Évaluation :
2

I was sent to a U-Haul location that no longer exists (669 Worcester rd. Framingham,MA)So maybe your system/employees should be on the same page?

david G. 
Évaluation :
4

The person who helped me was working really hard and multitasking well.

Michael P. 
Évaluation :
4

The tailgate holes on the left side of the 5X9 utility trailer were somewhat difficult to get in alignment

Leo V. 
Évaluation :
2

Vehicle was dirty, associate didn't offer additional insurance, etc.

Jonathan S. 
Évaluation :
4

I like the convenience of online reservation and using the phone application.

Richard H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
5

Very helpful, friendly and competent service. Much appreciated. Overall great experience. Would recommend.

Anthony D. 
Évaluation :
4

Find some way to make the customer service person more affable. He seemed not happy to be there.

Joseph P. 
Évaluation :
3

The truck was filthy and dented. The gentleman working was nice.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garrett F. 
Évaluation :
5

Everything was perfect!

CHRISTOPHER L. 
Évaluation :
2

Better organization of rentals. My rental was given to someone else in error and lead to many frustations.

Brandon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

We were charged for gas, but we had the tank filled to where it was when we got the truck.

Elena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel B. 
Évaluation :
5

Chairs in the lobby.

Christian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Z. 
Non les évaluations ont été soumises pour cet établissement.

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