Évaluations des clients U-Haul of Northampton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Northampton

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Elizabeth D. le

Évaluation :

I like renting from this dealer—he is courteous, smart, and good at recommending a truck that meets my needs re what I’ll be doing with it. Thank you!!

Carl N. le

Évaluation :

Le client n'a pas laissé de commentaire.

cliff z. le

Évaluation :

Fast service and friendly

Ternce D. le

Évaluation :

You have many trucks in this small location. Can you expand your size so it is not quite so crowded. Staff is excellent.

Abby R. le

Évaluation :

My experience went very smoothly. Ryan, Russell, and Chris were very helpful as was the gentleman who checked me in on my return.

Patrick D. le

Évaluation :

Le client n'a pas laissé de commentaire.

rebecca m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald B. le

Évaluation :

I have never picked up a truck or dropped off a truck here. They charged me for a truck that was returned in Lynn, MA, 17 days after it was returned. Someone in Lynn did not check the truck in properly. So Northampton billed me over a thousand dollars for the extra rental. The finally reversed it yesterday admitting they made a mistake, and now the just billed me again for it being 18 days over due! UHaul told me yesterday I had to take care of it at the store, even though I did no business with the store, ever. Now I am on hold waiting for someone at UHaul to answer the phone, probably to tell me I have to deal with it at "my" store. This is total BS! Now there is over $2300 dollars charged to my credit card in the last two days which can take up to a week to clear off of my credit card. AND I still have to get today's charges reversed to begin with! This is FRAUD and CRAP CUSTOMER SERVICE!

CHRISTOPHER K. le

Évaluation :

Change ownership/supervision. Owner ("Christopher Starr") was verbally abusive and created "local" policy rate rules that previous manager had never implemented and were in small print in contract and were/are not consistent with corporate policy rates. Mr. Starrs behavior was angry, disrespectful and generally adolescent and out of control. This is not someone who should be in the trenches of any business. He is a liability.

Deborah A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel C. le

Évaluation :

To improve: You can overhaul your phone reservation protocol and generally make your whole system less predatory. The Northampton location was great, friendly, courteous, etc. However, when I called to inquire about availability I got re-routed the national number and got someone who couldn't tell me anything I wanted to know but *did* want to get my credit card number to make a reservation that I was clear I didn't want yet. She then told me that when I went to the location they would just have me call back to make a reservation. Since that's patently absurd, it's a good thing that she was just lying -- I would be really bad if you guys actually did that. But clearly, U-Haul is pressuring its "customer service" reps to put pressure on potential customers to reserve. And guess what? It makes us dislike you.

Natalie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Connor P. le

Évaluation :

The App was difficult when returning equipment it cane timing out saying no connection and made it us restart 10-15 times

Ziad D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremiah W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paule S. le

Évaluation :

When I got back to the store all the employees had quit . There was stuff everywhere & confusion. Customers had been waiting over an hour before anything was resolved. I’m still needing credit on my truck rental!

Yvonne M. le

Évaluation :

The sales associate was so helpful and did a great job representing a positive customer service experience I couldn’t be more pleased. I wish I had of looked at his name tag he was excellent!! Young man very curly reddish brown hair!

Thomas P. le

Évaluation :

Le client n'a pas laissé de commentaire.

William T. le

Évaluation :

Offer a discount for people 65 and over and people with AAA

Richard P. le

Évaluation :

Other than giving the rental for free I don't see any need for change. The U-Haul rep, Ryan Poulin, was very competent and courteous.

michael d. le

Évaluation :

Le client n'a pas laissé de commentaire.

stephen g. le

Évaluation :

Le client n'a pas laissé de commentaire.

pamela c. le

Évaluation :

Mark was great and everything went very well for my moves.

Ruth B. le

Évaluation :

Mike was very helpful & attentive. All went very smoothly.

Kurt B. le

Évaluation :

I picked up the truck and it had half a tank of gas and the window was covered in dead bugs that would not clean off even with a scrubber at the gas station. Also these trucks could really use a extra step to get in and out of. I'm six foot tall and found getting in and out a pain in the ass Feel sorry for short people.

Linda P. le

Évaluation :

The manager was very helpful and the rental process was fast and easy.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lyle H. le

Évaluation :

Le client n'a pas laissé de commentaire.

jackie c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jill D. le

Évaluation :

Very helpful staff. No issues. Will recommend.

Donna N. le

Évaluation :

Great service!

Piper F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALYSSE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ron G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tim N. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ELLEN S. le

Évaluation :

I waited almost 5 hours for roadside assist. I waited 45 minutes to get a person who could organize what was needed. She was great. I was told a 60 minute wait. After 2 hours I found out the request had been canceld by the local roadside company when their truck broke down but no one realized this had happened. the next service said 60 minutes again and it was 2 hours. I initialted the call at 7:20 pm and my roadside assist came at midnight. Luckily I was not on the side of the road. Not a good service. All else was fine.

Stephen G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas F. le

Évaluation :

Le client n'a pas laissé de commentaire.

RObert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Grace O. le

Évaluation :

Everything was perfect. Would hire again.

Diana R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erika Z. le

Évaluation :

The online pickup process was excruciating. First the website did not work, and the online chat helper instructed me to download the UHaul app & start over. The app was difficult to navigate & the process took so long that my reservation actually expired! I phoned the manager of the location at 7am on a Sunday. He was very helpful. The customer service agent that I spoke with was also very polite & helpful, however, when I did finally log in all of my information, it took 15 minutes to approve my request. The entire process, which was promoted as being fast & easy, took over an hour. I was late for my appointment & very frustrated.

JOHN B. le

Évaluation :

Truck could have used an interior cleaning otherwise good

MARK K. le

Évaluation :

Le client n'a pas laissé de commentaire.

HELEN H. le

Évaluation :

Mark and Ryan were both courteous and helpful. Overall a very pleasant rental experience!

Jeff N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald A. le

Évaluation :

The staff were very customer-focused and professional.

Justin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

david d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jo Ella T. le

Évaluation :

Noho U-Haul rocks!

Elyse G. le

Évaluation :

I will never rent another uhaul again or recommend it to anyone I know. This was the worst experience with awful service from your North Hampton location. We made it clear to the associate that we were moving back to Abington from north Hampton and they still gave us a one way ticket. They also charged us for double the moving blankets then we were given. Then our trailer had no lights and when we got to Abington they told us that one the trailer had been hooked up wrong which is a clear safety violation and two that we were going to be charged an additional $75 due to this being a in town rental. I am extremely disappointed with the response I then recieved from the north Hampton branch and have felt overall deceived and poorly treated from this company.

joe o. le

Évaluation :

Not much. They (this is my second visit in two weeks 4 different employees but this applies to all of them) are efficient, polite and get you in and out quickly. They explain everything efficiently. Have recommended the location to my contractor and he has rented once already and will also go back

Terence D. le

Évaluation :

Just happened to catch you in the middle of renovations. In spite of the chaos that always goes with such projects, Mark took care of all my questions & needs. I have a future need & will be back to see you again. Thanx for making this one so perfect.

Raymond L. le

Évaluation :

Le client n'a pas laissé de commentaire.

joyce m. le

Évaluation :

Salesperson was fantastic! organized, kind, and new what he was doing.

Loretta A. le

Évaluation :

Pick up and drop-off went very smoothly. Thank you for the excellent service.

Tabitha G. le

Évaluation :

I wouldn’t recommend a friend to use the 24/7 pickup option. There is too much that can go wrong, and after using it twice in 2 weeks, I don’t think it’s a good option. I waiting ~20 minutes to get approved, all while I was on hold with Customer service. The online chat feature doesn’t work at all - I receive no response. In a time sensitive situation this was very stressful for me. Arrived at 8:17 to pick up my truck and left at 8:45.

Laurence M. le

Évaluation :

the location was under renovation. Ryan did a fast job in getting the paper work done and me out the door.

steve d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles A. le

Évaluation :

Employees were very friendly and helpful.

Sheryl L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Prashant C. le

Évaluation :

Great customer service. They answered my all questions and explained everything in detail. Very helpful.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

janice b. le

Évaluation :

The truck was dirty inside and smelled of cigarette smoke. But otherwise, the vehicle was mechanically sound and felt powerful. I trusted it to do the job of towing a boat.

elizia g. le

Évaluation :

Mark is an excellent manager

david m. le

Évaluation :

Really great experience -- keep up the good work!

Don L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tabitha G. le

Évaluation :

I signed up for the 24/7 pickup and when I tried to check in, it said no vehicle had been assigned. I ended up having to wait in line to take care of this. I appreciate the 24/7 pickup option, just wish I was actually to be able to get the van and go.

James M. le

Évaluation :

Inside of windshield was very dirty

Megan F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hope L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward S. le

Évaluation :

Matt the manager did an outstanding job.Thanks Matt

Rebecca G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Goldie M. le

Évaluation :

MARK HAS EXCELLENT CUSTOMER SERVICE TO VETERANS & ALL! GOLDIE M. USMC

Dominick P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jordan S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Riley H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anna H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elisabeth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rick G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jo Ella T. le

Évaluation :

I love U-Haul on King Street in Northampton, MA - second to None!

anne d. le

Évaluation :

The staff are unfailingly polite and helpful. The store and lot are tiny since they're between a busy highway and the interstate with no room to grow.

Ethan F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robin W. le

Évaluation :

Le client n'a pas laissé de commentaire.

william d. le

Évaluation :

Friendly professional helpful cannot say enough good things about the my experience

Wim S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maura P. le

Évaluation :

Le client n'a pas laissé de commentaire.

BONNIE W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura M. le

Évaluation :

The person I picked the truck up from was pleasant but never went through the truck with me. When I brought it back only driving it 20 miles the owner screamed at me and was rude. Said he was going to charge me a cleaning charge that I made it dirty inside. I moved a brand new wrapped couch...there was no dirt involved. He was harassing and rude . I will never recommend this place to anyone again. In fact I told people who were renting after me, who were not shown the vehicle, to take pictures of everything before during and after So they did not have to go through what I did

John L. le

Évaluation :

The guys in that Northampton store are the best Mark and Ryan.

Diderot S. le

Évaluation :

Awesome

Jeffrey E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark C. le

Évaluation :

I had a trailer hitch installed. Mark was terrific. I arrived just before 8am and was out by 9ish. I don't see how you could improve on that kind of efficient service.

John L. le

Évaluation :

The two-man you have working at your Northampton location Mark and Ryan are unbelievable they are so professional kind courteous and extremely friendly renting a van from U haul of Northampton is actually a pleasure and not a task you are extremely lucky to have two gentlemen like this working for this company I wish I could find people like that to work for me thank you and have a great day

Donald H. le

Évaluation :

Le client n'a pas laissé de commentaire.

william s. le

Évaluation :

Over all the u haul experience I had was very good I can’t complain about the service I received

Sean S. le

Évaluation :

I chose a different location to rent a trailer, but this location, 37 miles away from me in a different state, was where I had to pick up the rental. The rental was ancient, with a rusted, though solid trailer frame and wheels, with the speed limit of 55 mph emblazioned on both sides, in an era of 65 and 70 mph speed limits. The trailer would pull to the driver's side when backing at all times, so was impossible to control in reverse. Loaded or unloaded, at any speed, the trailer would bounce off the road at the slightest bump in the pavement. The intense vibrations from the trailer's dead suspension damaged my furniture (screws literally rattled out, in 3 cases more than 2 inches long). I'm an engineer who worked in the moving business in college (so I know how to properly load a trailer) and have pulled many trailers over the years, and this was my worst experience.

Daniel G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gordon A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd Z. le

Évaluation :

Upgrade the northampton location, seemed like I was in the back of someone’s garage. Personal charged me twice for the same rental. The equipment was well below average with multiple damage areas. Leaking power steering fluid that leaked all over the new driveway, truck sounded like it was going to fall apart.

Elonia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

William M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard G. le

Évaluation :

No bad issues. The service was the best

PHOEBE Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey B. le

Évaluation :

Pick up & drop off we’re seamless & fast.

Brian B. le

Évaluation :

Le client n'a pas laissé de commentaire.

David N. le

Évaluation :

Nothing really needed. Good folk, always. Thanks.

stacey k. le

Évaluation :

Just want to give a shout out and EXCELLENT recommend for Mark Kibbe at Northampton, MA U-Haul who installed my trailer hitch! The wiring in my Kia Sorrento was making this a very difficult install, taking twice as long as quoted. Mark didn't give up and went the extra mile to make sure I was updated. He explained exactly why I needed certain extras to make everything work properly. I usually get blown off as a lady taking my car to places. Instead, Mark made me laugh and gave all the info I needed to know I was in good hands. THANKS MARK!

ned r. le

Évaluation :

We were very impressed by the prompt and courteous service of Ryan. Nothing could’ve been done more smoothly.

anne d. le

Évaluation :

The lot is small but the personnel are great. I asked them lots of questions before and after the move and they were patient and understanding every time.

Shannon A. le

Évaluation :

The brakes seemed a little faulty in the vehicle.

Rebecca G. le

Évaluation :

Le client n'a pas laissé de commentaire.

len g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lirong W. le

Évaluation :

Very Good costume service. But I didn’t get the Utility Dolly I rented.

Joice C. le

Évaluation :

Maybe have some straps to hold drawers that are not removable.

joanie b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bob T. le

Évaluation :

Le client n'a pas laissé de commentaire.

len g. le

Évaluation :

Very efficient and extremely helpful staff.

Candy L. le

Évaluation :

I reserved a 26 ft uhaul, and ended up with a 15ft. Not cool at all. Even though staff at location was friendly it doesnt make up for the HUGE inconvenience due to truck size! And the girl who called me (scheduler?), she was VERY rude and unhelpful.

Matthew G. le

Évaluation :

The windshield wipers on my truck were literally falling apart, the metal frame was scraping the windshield.

Bryan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Art D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hans T. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul K. le

Évaluation :

They were short handed. But they hustled and got me in and out quickly.

mamerto macaso c. le

Évaluation :

Le client n'a pas laissé de commentaire.