It was very disconcerting that your employee was using their personal phone to take pictures of my license. It was also really weird that your employee had to see my phone ring. What's up with that? I'm very unhappy about both those policies. I've been doing business with your company for decades 10+ years with the same number. Not even sure what seeing the phone ring gets you besides irritated customers. What if I forgot my phone? I drove 30 minutes for the pick-up would your employee refused to rent to me? Definitely looking for someone else to do business with.Tyler B.
Trailer Rental & Towing in Northampton, MA at U-Haul of Northampton
Pour nous contacter
Northampton, MA 01060
(I-91 Exit 21)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
One-Way and In-Town Local Rentals in Northampton, MA 01060
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had an incident with the spring on the driver's door being so strong that it pulled the door out of my hands when I was opening it and went into a neighboring truck such that now I am dealing with an accident report. My suggestion would be that the springs be adjusted to not be so strong or that you attach rubber bumbers on the doors so that in the event that they go into another behicle they don't cause damage that will end up costing a lot of money.Susanna W.
Both pick up and drop off were with friendly and helpful personnelJohn C.
My service and experience in 4/1/21 was excellent. Thank you to both the woman I spoke to on the phone and the man who hooked up the trailer and kindly and professionally handled my pick up and return.DESIREE B.
Attendant at equipment return was not wearing mask. Attendant at pick up was. No issues on pickup end.Kevin D.
The employee who helped me with my paperwork and hitching up the trailer (Austin) was incredibly rude and dismissive. Someone double booked the trailer and he immediately tried to bully me into returning it 17 hours earlier than my reservation. When it came time to hitch the trailer to my vehicle he was very much in a rush the entire time and was walking away before I could even finish looking at the trailer for damage/function. When I noticed a rest clearance light and mention it to Austin he turned around as if I was bothering him. Only to tell me that he sees this trailer everyday and would know if there was something wrong with it and then walked away again. So my options were either not move like I was planning or take a defective trailer that doesn't meet standards set by the law. My experience dropping it off was very pleasant, there was a very nice lady that helped me and finished my paperwork. Because of Austin I will never return to this location and I will never recommend anyone to either, I'll recommend they stay far far away. I have rented several u-hauls in the past and this has been by far the worst experience.Adam M.
Such wonderful and friendly staff. So accommodatingDonna S.
Very friendly, helpful staffSHELDON M.
Website was very cranky for me, but folks on the ground at Northampton were stellar!Frederick P.
getting ahold of someone on the phone took a very long time. Otherwise it was a very pleasant experience. It was helpful when the guy put the trailer on my vehicle for me and took it off when I returned.Mary F.
General manager Austin was extraordinarily rude throughout the check-in processâ€” I have worked in customer service before and know it can be hard, so I always go out of my way to be extra kind to people in his position. Unfortunately he was determined to be condescending, rude, unhelpful, and mean. My final amount was significantly more than I had been quoted, and when I politely asked about this, he told me I â€œwasn't understandingâ€ and convinced me that I was the problem. At the end of our interaction, I checked the paperwork, and I noticed he made a mistake and charged me 11 extra days instead of one, and then threw an actual adult tantrum when I asked him to correct it. Tried to convince me it would be more â€œhundreds or thousands of dollars more expensiveâ€ if he corrected it, that I would be glad I had the extra days, and kept yelling that I â€œwasn't understanding!â€ Finally got on the phone with the National line and with their help, got him to correct it. And sure enough it was the cost I had originally been quoted. Honestly, would rather drive 5 hours to pick up equipment than go to this location again.Margot R.
My last visit was the best of all of my previous visits. The main issues have been with the reservation process. Over the years it has often been the reason for delays. This time it was pretty good, but the upload of license wouldn't work on my computer. I was able to complete via my mobile and the text link.MARC L.
Convenience and quality service !Gerald D.
Top notch.David D.
Austin was outstanding. I had a credit I was trying to use but there was a problem applying it when I arrived even though I had entered it on my online reservation. He assured me he would straighten it out the next morning which he did and left me a voice mail message to that effect. He communicates very clearly and follows through. He exemplifies great customer service which is very rare these days. Thanks Austin!Douglas L.
At this end they seemed to go "by the book" and did what they had to. The person I spoke to was fair and listened and patiently (sort of) explained things to address my concerns. However, his "bedside" manner was a bit gruff and did not make me feel like my call was welcomed. He was not friendly at all and I experienced this same thing more than 20 years ago, when I first used Uhaul's services. Maybe Uhaul needs to train their employees on customer service, as employees at the NYC location also made things very difficult by not communicating all the information we needed, at both ends. I deal with people all the time in my work, and I have had to participate in trainings about customer service and remaining professional in communications.NOAH P.
There was a huge chunk of ice overhanging the roof of the truck when we picked up - the truck also had large chunks of ice on the wipers and base of windshield we had to clean. customer service was very poor.Scott M.
Went above the call of duty to find lost keysDAVID J.
Customer service person was not friendly at all. Seemed annoyed that he had to explain things.Jill S.
Experience at the location was excellent. People working there were personable, professional and responsive. When I had to change my reservation over the phone in the morning, the operator was also excellent. Personable, knowledgeable and responsive. Overall excellent experience.ELLEN D.
HOnestly, it was just about perfectJames K.
The manager charged me $100 for two dents that were nearly invisible to the naked eye. I did not cause the dents and they could have been caused by a small pebble on the highway seeing as I could barley see them. When I attempted to negotiate with the manager he became aggressive and told me that he would get an estimator if I did not pay the $100 and I would get charged way more. My advise would be to train employees on customer service and not become aggressive towards customers.Shane P.
Fast and efficient. Easy pick up.Kristie K.