Évaluations des clients U-Haul of Northampton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Northampton

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Leslie P.
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Very positive experience. However, I received an email notice to check in but did not see it until I had loaded and driven 3/4 of the way to my destination.By that time my notice to the check in link had expired and I could only call to verify equipment condition. I tried to call during a bathroom break but was on hold for over 10 minutes. With little day light to spare, I decided to call when I arrived. Still was on hold for over 10 minutes. Perhaps if I had been told to check for a text soon after I received the rental, it would have avoided the long phone wait later. No issues with the vehicle. Seats were much more comfortable than I imagined. Even without a rear view mirror, I felt well able to see the cars around me with those large double mirrors. And the back up mirror was helpful. We circled the vehicle and Michelle applied some X stickers to pre-existing bumper damage so that I would not be held responsible.

Loren S.
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Le client n'a pas laissé de commentaire.

DENNON R.
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Le client n'a pas laissé de commentaire.

Patricia W.
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very helpful staff.

CHRISTOPHER O.
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We had a great experience last week with a different employee who was prompt, courteous, and gave excellent service, but today's rental experience was the exact opposite. The counter person was not wearing a mask over his nose (and sometimes not at all), both while behind the counter and when he did the checks in our van. He also served people waiting in line behind us before us because “this guy just has a quick question.” 15 minutes later, we are served. Then he fills out the form for our rental saying the tank is full and, lo and behold, we get home a couple of miles down the street and notice it's only half full. We filled it back to the top because we didn't want to fight about it with him, but it's some real shady business practices going on at this location. The entire experience was surprisingly bad and I will never return to this location again.

GEOFFREY R.
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Le client n'a pas laissé de commentaire.

MARK B.
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The staff was not friendly and a bit brusque

Lydia B.
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Le client n'a pas laissé de commentaire.

Kent H.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Le client n'a pas laissé de commentaire.

Mary O.
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Le client n'a pas laissé de commentaire.

jacqueline F.
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Uhaul gave me excellent service and catered to my specific needs. I was able to talk with the general manager and he assured me of my moving needs. Excellent service!

Lydia S.
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Le client n'a pas laissé de commentaire.

Mona D.
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Just keep doing the great work your doing now. A great experience all around

Peter B.
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Everything was great Vehicle was spotless picking up and dropping off easy People in the office knowledgeable and friendly Thx!

Hugh H.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Everything went well and the van, which I had never driven before, was easy to pick up and drive. The gentleman who booked me in was professional and answered all my questions.

Dorsey D.
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Le client n'a pas laissé de commentaire.

George S.
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Le client n'a pas laissé de commentaire.

Richard H.
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Le client n'a pas laissé de commentaire.

CRAIG S.
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Nothing, Good experience. Manager was very efficient and helpful

Robin W.
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Le client n'a pas laissé de commentaire.

DAVID J.
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Le client n'a pas laissé de commentaire.

Robert D.
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Le client n'a pas laissé de commentaire.

Farnsworth L.
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Great service. Great manager.

Marc N.
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Le client n'a pas laissé de commentaire.

ANAMARIE M.
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Brakes were shot. Rotors were worn. Hard to contact uhaul. Rode from Massachusetts to South Carolina in this death trap. Shook the whole truck every time I pressed the brake. As well as the breaks smoking when applied. Finally got ahold of uhaul. Was told they would send me a link so that could send pictures of brakes and rotors, didn't receive it. I want a refund for the dangerously ghetto truck they rented me. I could have died.

Seth W.
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Le client n'a pas laissé de commentaire.

Leonard M.
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Nothing. Excellent service.

Henry Clay S.
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better information on tolls

Todd F.
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The place was great but I will never do online check-in again. Sending texts/calls to my additional contacts? Requesting a ton of info the morning of rather than earlier? I uploaded a picture of my license via a text link the night before, then had to do it again onsite. Oh, and I had to run around the lot a ton as it kept giving me truck numbers that weren't there. A terrible online check-in process.

Michael B.
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Took the time to make sure trailer was safely attached and hooked up. Trailer was super clean and worked perfectly!

EDWARD S.
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Le client n'a pas laissé de commentaire.

Peter G.
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Le client n'a pas laissé de commentaire.

Emily D.
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Le client n'a pas laissé de commentaire.

Margaret S.
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Very professional and helpful service, excellent customer service from Jake, even while he was very busy helping several customers.

RITA D.
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I was told upon first inquiry that there'd be plenty of cargo vans for Sunday so it was okay to wait until the following day to confirm reservation. On following day it turns out no cargo vans so had to go with more expensive truck

Hamid R.
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Le client n'a pas laissé de commentaire.

ANNE B.
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The phone app did not work for me so I had to go inside but there was no wait..

James C.
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Excellent customer service from Austin who inspired faith in me that we could work through issues together, and we did just that. Great vehicle and great experience. Thank you!

William M.
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Morning guy is nice. Afternoon guy is cranky

William G.
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I'm good, it was better this time some of my info was still there and it made it faster in and out. been renting u-hauls for years at this same store..... happy that's all.

LISA T.
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Le client n'a pas laissé de commentaire.

Chrisiant B.
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So friendly and easy!

john H.
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Nothing. Here was a misunderstanding about the length of time we would need the van and they were very gracious about it.

SEAMUS P.
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Le client n'a pas laissé de commentaire.

FARNSWORTH L.
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Always a great place to rent from. Staff knowledgeable and prompt. Manager is amazing. Farnsworth Lobenstine

Antonio M.
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Le client n'a pas laissé de commentaire.

Lea M.
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Le client n'a pas laissé de commentaire.

Von C.
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EMPLOYEE WAS VERY HELPFULL

Marguerite A.
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Le client n'a pas laissé de commentaire.

Timothy W.
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The one employee working did great job moving the line along. Great job!

Carol M.
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Le client n'a pas laissé de commentaire.

Faith L.
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I think everything was great. Austin was clear, personable and very helpful. He hitched up the trailer for us and got us on our way. Overall the customer service was a 10 out of 10.

Holly L.
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Le client n'a pas laissé de commentaire.

DAVID J.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Pamela M.
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It was smooth and efficient, polite and friendly.

Caroline Z.
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Le client n'a pas laissé de commentaire.

Ann S.
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It was clear that the UHaul was grossly understaffed. The one staff person was doing their best to meet customer's needs, and in my opinion was doing an amazing job. He had to move very quickly to process requests, check outs and returns. I just felt this location should have two people at least, and this situation felt very unfair to the lone employee. Clearly there was a lot of money being made by UHaul at this busy location as I saw many customers. I really hope you consider the staffing at this location. This said, my experience was speedy and well done - I was very happy with the experience. I just felt the expectations on the lone worker was untenable and I felt really badly for him. He did not complain, but I witnessed how hard he had to work and it seemed very unfair. Perhaps this day was an anomaly, and maybe there are usually two employees? I really hope that is the case. Thanks for reading my feedback.

JOHN M.
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The check in employee was very nice and made things easy.

Robert E.
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Le client n'a pas laissé de commentaire.

MARYBETH L.
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Le client n'a pas laissé de commentaire.

Stephen B.
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The staff member who I dropped off the truck with was disrespectful when I tried to ask a couple of clarifying questions.

Andrea J.
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Le client n'a pas laissé de commentaire.

Chrystel R.
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Everything was great! Thank you!

FRANCIS T.
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Le client n'a pas laissé de commentaire.

MICHAEL Y.
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Guy on duty was great. Quick and efficient. And thorough

Matthew T.
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Excellent customer service, drop off process was fast & easy. Thank you!

Mary C.
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Service was great, salesperson knowledgeable, equipment good. Mission acccmplished.

Roxanne M.
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Le client n'a pas laissé de commentaire.

Randolph C.
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The manager is one hard working guy. I give him a lot of credit. He goes from one job to the next.

Scott B.
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Le client n'a pas laissé de commentaire.

Lary H.
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Truck was dirty the agents are great to deal with but this was dirty inside out of last 10 trucks I have rented from this location.

CHRIS A.
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Le client n'a pas laissé de commentaire.

adam H.
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Le client n'a pas laissé de commentaire.

Joseph C.
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The office was closed at least 20 minutes before the posted hours of operation. Very inconvenient

Amy K.
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Le client n'a pas laissé de commentaire.

Philip R.
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Keep up the good work.

ANAYANSI D.
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Very good thanks

James L.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Stephen T.
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Once again, at the drop off site, the staff were professional and courteous.

ANTIGONI L.
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Le client n'a pas laissé de commentaire.

Paul P.
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Le client n'a pas laissé de commentaire.

shawn G.
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When I arrived to pick up my trailer - which I had set up in advance online, there was a line of people waiting and only one guy working the counter. He seemed very angry at being left alone. He then tried to hook up another person's trailer only to find there were no more extension cables and he ended up having to cobble one together out of spare bits. Hack! I waited close to 45 minutes and then when it was my turn, there were still no cables and he huffed an puffed and stormed around trying to pull something together. I eventually told him I had a cable at my shop and he let me take the trailer without a lighting cable. I was late for an appointment with my client as a result and I was driving around with a trailer with no lights until I could get the right cable. Very unprofessional and unsafe!!! On top of that, the angry counter guy was wearing a "Trump 2020" mask - not covering his nose and barely covering his mouth. While I believe a person is entitled to his opinion, it should not be so openly expressed in a workplace. I left pretty angry and will not use this location again and may not use U-Haul again. This is not the first time I've had a bad experience at this location but this is the worst by far.

John S.
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My drop (Sunday 9/13) off was stellar. Easy and great customer service. My pickup was terrible. The person didn't know their uhaul password. They spent 20 minutes while a line formed cursing the system. The other person working the counter didn't acknowledge the line building out the door. Terrible customer service from those two guys (Friday, 9/11).

Allison F.
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

Kelly D.
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Le client n'a pas laissé de commentaire.

Melissa M.
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Glad there is a new manager on site.

Fernando M.
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The staff member that “helped” me when I returned the truck was very rude. They made an mistake and overcharged me, manager even said so himself. A week later I am still trying to get it corrected, but I feel like they are avoiding me.

Brahm W.
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The associate was maybe the most unprofessional and disrespectful people I've had the displeasure of interacting with in a long time.

CHUYUAN L.
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Le client n'a pas laissé de commentaire.

HOLLY T.
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Price per mileage could Me lower‼️ Price for 1/2 day usage!! ESP. After 5days. Holly Tozloski

David D.
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Le client n'a pas laissé de commentaire.

Susan H.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

Kristin A.
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The equipment was fine, the person I spoke to on the phone was incredibly rude, and the person I dealt with when we picked up and dropped off was rude to us as well. Not sure if it was the same gentleman or not. At the end of the day the rental worked fine, but I felt belittled and harshly treated when I called to ask a question about the rental.

Non reviews have been submitted for this location.

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