Customer Reviews for U-Haul of Stockton

1871 évaluations

2701 N Wilson Wy   Stockton, CA 95205

(209) 465-5987

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(209) 465-5987

2701 N Wilson Wy
Stockton, CA 95205

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Unfortunately, the only real problem with this location, is the location. The lot itself is rather unwieldy.

Hugh Waldron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELIA Darlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO Pino R. 
Évaluation :
1

Deliver the container on time. Do not charge for delivery when it didn't happen Reimburse for the failure to deliver the goods on time Complete move out inspection on time and provide a receipt so I don't get charged fees Provide a receipt upon move out inspection

Maria D. 
Évaluation :
3

Check in took more than 30 minutes and therefore potentially cut into my rental time. I arrived 10-15 minutes early, but the computers froze several times and the process went so slow. I was asked to have the truck back at 3 1/2 hours instead of 4 hours because someone else was scheduled for it. I protested and was allowed the 4 hours. I got it back in 3 hours. Abraham was courteous but the whole process could use a lot of improvement. For example, instead of a full tank of gas, only 3/4 tank, so it was just one more thing to deal with before leaving. Also I scheduled one U-Haul location (which said the truck was available) and was re-routed to another location, which was irritating because it caused me to use more miles (and therefore cost me more money).

JOY ANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Laurence B. 
Évaluation :
4

Staff was friendly.

Carissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Eatmon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Isaiah R. 
Évaluation :
4

Not happy to have to buy straps for oversized tires. Should have been mentioned when reserving. Also should have had 1 location for pick up of truck and trailer

Al D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie R. 
Évaluation :
4

I did not receive my receipt for returning my Van Rental. I was told an email would be sent?

Manny G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Alejandro was absolutely amazing!! Great customer service in every aspect!!!

Piper C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis Ray S. 
Évaluation :
2

Much more professional customer service needed.

Dolores A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailee L. 
Évaluation :
1

The order was for a fifteen foot truck, I was expecting the bed of the truck to be 15, I ordered a dozen packing blankets, there were none as expected. I included my credit card number on my online order expecting to pay for the rental with it. The pickup location refused to accept it. I asked that I be called by this location twice to discuss this order and payment, I did not receive any phone calls as requested. Disgusting customer service from this location when I have had excellent service from other locations.

JESSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlen T. 
Évaluation :
3

I was asked for a online copy of my drivers license. However, I was told that this is not legal. Only the government can make copies of licenses.

Mario Ernesto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Ryan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Albert M. 
Évaluation :
3

it was okay... clean and helpful

Rita Rodriquez G. 
Évaluation :
5

Excellent customer service 👏

DANIEL S. 
Évaluation :
5

None at this time.

Raul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Lynn L. 
Évaluation :
3

Pick-up the PHONE!

William Walter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
4

Have more larger trailers.

RICHARD E. 
Évaluation :
5

Nothing. Everything went great

Robert David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marti T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Customer service was quick and helpful! Will definitely use again.

Joseph Rigoberto N. 
Évaluation :
5

Not much. I think you guys have it down pretty well. Unless you want to pick up my car for me next time?

MONTE M. 
Évaluation :
4

Nothing everything was great

Richard Martin E. 
Évaluation :
5

Both the man that made the reservation, and the man that was there when I picked the trailer up were very nice and had great customer service.

Juanita Marie H. 
Évaluation :
1

There was an a black guy who works at the front desk named Johnathan who was very rude to me. I asked him how much did I owe on the U-Haul Van and did bring to his attention that my mom left her small speaker in the front of the Van, That agent did tell me that I was lying about the speaker and I was trying to get out of not paying. I asked him to look up my information on the computer, give me a price, the receipt plus my moms speaker but instead he told me that I wasn't going to get anything back and did tell me to get out of his store. I then asked him to call the manager and that I was going to call the cops. This guy who works there yelled at me several times while I was on the phone with the manager. I have never seen anything like this in my life. There was someone there who recorded the whole conversation. I am making a promise to myself to never step foot back into that U-Haul location or store ever again. I value good customer service, but was treated very unfairly with a guy who works for this company who is rude, have no customer service skills when dealing with a valued customer, he's ghetto by using slang words I'm not familiar with, he cracked a joke about my situation to another customer who came to drop off a van, the guy Johnathan at no time make any effort to look into the data base to see that I have a history with U-Haul and just paid 719 $to use a truck from the same company last month but instead he decided to be rude and to assist me in taking care of my bill or check to see if the items were left in the van. I am greatly disappointed in this company for hiring someone who came to work unfit and unclean to work with the company. That guy should always come to work with a clean hygiene, clean clothes, face washed, and great attitude when working in a public place with the customers. I also tried to speak with the manager concerning this matter but he did not want to hear me out and he refused to give me his name and contact number. These people you guys are hiring at this location should be thoroughly trained and a background check should be done as well. Its important to know who you are hiring to work with the public people. I AM afraid to come back to that location. Also I am going to tell all my family and friends of how badly I was treated at U-Haul. Budget and other companies have always treated their customers with the up most respect. Goodbye U-Haul!

antoinette B. 
Évaluation :
3

Alejandro was a complete pro.....excellent communication skills

Kevin Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bunthoeun H. 
Évaluation :
5

Favorite U-Haul place in town. Staff is always nice and always helpful.

Peggy O. 
Évaluation :
5

The gentlemen working on Saturday was great. He was really busy but maintained his cool and kept up great communication. Multi-tasked really efficiently.

Christopher Lee Z. 
Évaluation :
5

The gentleman who helped me when I picked up the uhaul and the other gentleman who helped me when I dropped it off were both great. Excellent service à la clientèle. Appreciate their help. It was fast and easy.

Andrea R. 
Évaluation :
3

They did not have the size trailer that I had reserved a week prior. I got a call the day before. It was too late for me to get one elsewhere so I had to take the smaller one. The difference between 6'x12' and 5'x8' is dramatic when moving furniture!

Laurie Suzanne H. 
Évaluation :
5

The gentleman at the site was helpful and kind. I recommend U-Haul offering more than just one size of box for framed art and mirrors. I wouldn't want to put two boxes together to make the one size larger. Would be easier if you offered a small, med, lrg and extra large.

Patricia Alice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
3

The online reservation process was a waist of time!! I went through the entire reservation process 3 times at 3 different locations only to get to the checkout and find out the locations didn't have the trailer I needed. I finally had to call the 800 number to have them find me a location that actually had a trailer. But I had to wait almost 15 minutes before speaking to someone. And she was not very customer service oriented, and seemed as though I was bothering her. But the guys a the rental facility were very nice.

Luther Carnell R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen W. 
Évaluation :
5

I dont know as I had a great experience with you guys.

John Daniel Sr P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa Martinez H. 
Évaluation :
5

Ok everything

Elvia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAINARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique H. 
Évaluation :
5

The young man who helped me at this location, David, is a star in your company! Not only was he tons of help when I got there, but I pulled in with my trailer a half-hour after the store closed, while David was pulling out to go home--he came back, helped me back up the trailer, and checked me out. Absolutely terrific customer service, and I think the young man needs a promotion. I'm very impressed by his service.

Gary E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Good customer service

Rose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VIBOL P. 
Évaluation :
4

Excellent service

Jose B. 
Évaluation :
5

I tried to do a walk in rental. Unfortunately there were none available. The associate said he would check other area renters for availability for me. He Al's recommended that in the future I make a reservation so the unit I need would be available. I think that is awesome customer service. This is why I keep coming back to this company and utilizing your services.

Dora Lu W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dewayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Gail G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Ramon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYNENDRA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FREDERICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber H. 
Évaluation :
4

my problem was with trying to reserve the res agent could not book because my truck was not 4wd it was for a tow dolly rental why would i need 4wd all your trucks are 2wd there is a glitch I couldn't do it self service either i have a 3/4 ton gmc 2500 with 10k hitch when iI went to location it was no problem. I got a flat with the dolly and ERS was able to help me and get me on my way within 2 hrs.Thank You.

Patrick H. 
Évaluation :
3

The pick up was great. The associate that was there for the drop off was horrible.

Bennie Earl III S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Butros Atalla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyelle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Acosta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
2

Charging for a whole day when you go over 2 hours is ridiculous, especially when you pay more than 400,00 $ in mileage fees

Gladys M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edison M. 
Évaluation :
5

Very helpful person had me taken care Of in less than 15 Minutes

Blake T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus G. 
Évaluation :
5

Merci

Leroy Ramirez G. 
Évaluation :
5

Lo mejor que me gusto es su servicio bilingue que ofrecen.

Helmo Uriel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Rolmil S. 
Évaluation :
5

They have outstanding service!

Nathaniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrina D. 
Évaluation :
5

The facility manager was friendly and helpful, ensured trailer was connected properly and all lights operated.

NATHANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
3

My first time backing up a Uhaul in a right spot. Equipment easy to use and safe to drive ðŸ'ðŸ˜

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C G. 
Évaluation :
1

Stockton saved me but uhall central was horrific. Promised me and failed me over and over again. Supervisqor hung up on me when I asked to talk to office of the president. I incurred hundreds of dollars in Uber costs and wasted precious hours hunting down an alternative in my own. Stop renting equipments you don't have. What a Nightmare! #UhaulNightmares

ALLEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kyle M. 
Non les évaluations ont été soumises pour cet établissement.

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