Customer Reviews for U-Haul of Stockton

1 912 évaluations

2701 N Wilson Wy   Stockton, CA 95205

(209) 465-5987

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(209) 465-5987

2701 N Wilson Wy
Stockton, CA 95205

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Good personal.

OSCAR U. 
Évaluation :
5

Great staff. Satisfied Customer. Keep up the excellent service. Thanks 😊

deborah R. 
Évaluation :
3

Sales person was great with customer service helped us hook up and did a lil teaching on how to use the dolly. His name was David great guy.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

Cashier was helpful and friendly.

Valentin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sajjad Khan J. 
Évaluation :
5

Alejandro, was great, but the people that sold this to me need more training on what the product is and what is needed to install. I think Tam O shanter location.

Rodney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY S. 
Évaluation :
1

We ended up leaving a dolly on the truck and when we called no one answered and we weren't able to get it back.

JOSEPH C. 
Évaluation :
4

The dolly I rented was not in the back of the truck but it was available for pickup the next day. The young man that helped me with the rental and drop-off was professional and friendly.

AQUILA G. 
Évaluation :
1

The manager at the 2701 Wilson way location in Stockton NEVER answered the phone. He also ignored online pullout reservations. I made a reservation rented a truck and drove 2hrs only to be yelled at by the manager for not calling him 24hrs in advance.Even though i made an online reservation. I was also met with a cloud of pot smoke when I walked into the office that morning. I also called numerous times and was sent to the corporate 800 line every time I tried his personal cell number he told me to use to contact him this too went straight to the 800 number. Then he told me he wasn't going to pull out my u-boxes. Which means I wasted over 300 $renting a truck from your company only to be denied access to my PROPERTY. I ended up spending another 300 $+ renting another truck from you to finally be able to get my belongings 2 weeks later. And that only happened after I spent an ENTIRE DAY talking to the people at your corporate offices. Then they were only able to get ahold of his district manager because he still wasn't answering his phone. Needless to say I am very disappointed with the unprofessional treatment I received from Alejandro.

Christopher P. 
Évaluation :
5

Much easier to upload drivers license with link onsite than online. I recommend you deploy similar tech online, others do

Patrick S. 
Évaluation :
5

Thanks for making a smooth transaction in and out.

MELVIN THOMAS S. 
Évaluation :
5

The guys were very helpfully, got in and out with out a hitch.

MELVIN thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo Beltran R. 
Évaluation :
5

Everything was good from check in to return of vehicle, great customer service.I will definitely be using this company again.

micky M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Wilsn S. 
Évaluation :
1

The check engine light. Turned on. The truck was failing and the miles. Reported are wrong. There's no way. I drive 634 miles I'm still waiting to hear from. Someone .

Mariadelconsuelo A. 
Évaluation :
3

4 week rental AUGUST 2021. Check engine lifht ON constantly, also AC not working. No compensation or exchange ofd vehicle You try driving the month of August with no AC. No, I would not recomend U-HAUL to a friend.

MIGUEL A. 
Évaluation :
5

Friendly customer service

Tommy Julian C. 
Évaluation :
5

Guy who helped us. Very polite. Very prompt. Knee what he was doing for sure.

Dwayne H. 
Évaluation :
5

only complaint comes from the online ordering, as it moved me to three different locations. had to drive 35 minates away from the town i live in

SCOTT D. 
Évaluation :
5

I suggest to have a deeper keys box, I delivered after hours and I think anybody could retrieve the keys. Just a suggestion

RICARDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Joyce F. 
Évaluation :
2

Tube muy mala experiencia x que la unidad que Rente solo tenía para correr 6 miles de gas eso fue lo que no me gusto

Ignacio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN G. 
Évaluation :
4

As a customer renting vehicles from U-Haul I think management should have someone spend more time cleaning the vehicles as a paying customer inside and outside the vehicle should be cleaned ???!

Gary Louis Sr J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon Y. 
Évaluation :
5

Quick and easy pickup

Richard Walter N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEEPAK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toribio Rasal Jr C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oak K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krystal C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd Douglas R. 
Évaluation :
5

Rien

Neil W. 
Évaluation :
5

This location is absolutely worth doing business with. The staff is awesome... Merci

Chevelle Renee D. 
Évaluation :
5

The staff was Extremely helpful and knowledgeable about the services they were providing.

ELIZABETH M. 
Évaluation :
4

Unfortunately, the only real problem with this location, is the location. The lot itself is rather unwieldy.

Hugh Waldron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELIA Darlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO Pino R. 
Évaluation :
1

Deliver the container on time. Do not charge for delivery when it didn't happen Reimburse for the failure to deliver the goods on time Complete move out inspection on time and provide a receipt so I don't get charged fees Provide a receipt upon move out inspection

Maria D. 
Évaluation :
3

Check in took more than 30 minutes and therefore potentially cut into my rental time. I arrived 10-15 minutes early, but the computers froze several times and the process went so slow. I was asked to have the truck back at 3 1/2 hours instead of 4 hours because someone else was scheduled for it. I protested and was allowed the 4 hours. I got it back in 3 hours. Abraham was courteous but the whole process could use a lot of improvement. For example, instead of a full tank of gas, only 3/4 tank, so it was just one more thing to deal with before leaving. Also I scheduled one U-Haul location (which said the truck was available) and was re-routed to another location, which was irritating because it caused me to use more miles (and therefore cost me more money).

JOY ANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Laurence B. 
Évaluation :
4

Staff was friendly.

Carissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Eatmon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Isaiah R. 
Évaluation :
4

Not happy to have to buy straps for oversized tires. Should have been mentioned when reserving. Also should have had 1 location for pick up of truck and trailer

Al D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie R. 
Évaluation :
4

I did not receive my receipt for returning my Van Rental. I was told an email would be sent?

Manny G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Alejandro was absolutely amazing!! Great customer service in every aspect!!!

Piper C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis Ray S. 
Évaluation :
2

Much more professional customer service needed.

Dolores A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailee L. 
Évaluation :
1

The order was for a fifteen foot truck, I was expecting the bed of the truck to be 15, I ordered a dozen packing blankets, there were none as expected. I included my credit card number on my online order expecting to pay for the rental with it. The pickup location refused to accept it. I asked that I be called by this location twice to discuss this order and payment, I did not receive any phone calls as requested. Disgusting customer service from this location when I have had excellent service from other locations.

JESSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlen T. 
Évaluation :
3

I was asked for a online copy of my drivers license. However, I was told that this is not legal. Only the government can make copies of licenses.

Mario Ernesto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Ryan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Albert M. 
Évaluation :
3

it was okay... clean and helpful

Rita Rodriquez G. 
Évaluation :
5

Excellent customer service 👏

DANIEL S. 
Évaluation :
5

None at this time.

Raul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Lynn L. 
Évaluation :
3

Pick-up the PHONE!

William Walter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
4

Have more larger trailers.

RICHARD E. 
Évaluation :
5

Nothing. Everything went great

Robert David L. 
Évaluation :
5

I love this location! They are always polite, professional and take care of the customer! Merci.

Marti T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Customer service was quick and helpful! Will definitely use again.

Joseph Rigoberto N. 
Évaluation :
5

Not much. I think you guys have it down pretty well. Unless you want to pick up my car for me next time?

MONTE M. 
Évaluation :
4

Nothing everything was great

Richard Martin E. 
Évaluation :
5

Both the man that made the reservation, and the man that was there when I picked the trailer up were very nice and had great customer service.

Juanita Marie H. 
Évaluation :
1

There was an a black guy who works at the front desk named Johnathan who was very rude to me. I asked him how much did I owe on the U-Haul Van and did bring to his attention that my mom left her small speaker in the front of the Van, That agent did tell me that I was lying about the speaker and I was trying to get out of not paying. I asked him to look up my information on the computer, give me a price, the receipt plus my moms speaker but instead he told me that I wasn't going to get anything back and did tell me to get out of his store. I then asked him to call the manager and that I was going to call the cops. This guy who works there yelled at me several times while I was on the phone with the manager. I have never seen anything like this in my life. There was someone there who recorded the whole conversation. I am making a promise to myself to never step foot back into that U-Haul location or store ever again. I value good customer service, but was treated very unfairly with a guy who works for this company who is rude, have no customer service skills when dealing with a valued customer, he's ghetto by using slang words I'm not familiar with, he cracked a joke about my situation to another customer who came to drop off a van, the guy Johnathan at no time make any effort to look into the data base to see that I have a history with U-Haul and just paid 719 $to use a truck from the same company last month but instead he decided to be rude and to assist me in taking care of my bill or check to see if the items were left in the van. I am greatly disappointed in this company for hiring someone who came to work unfit and unclean to work with the company. That guy should always come to work with a clean hygiene, clean clothes, face washed, and great attitude when working in a public place with the customers. I also tried to speak with the manager concerning this matter but he did not want to hear me out and he refused to give me his name and contact number. These people you guys are hiring at this location should be thoroughly trained and a background check should be done as well. Its important to know who you are hiring to work with the public people. I AM afraid to come back to that location. Also I am going to tell all my family and friends of how badly I was treated at U-Haul. Budget and other companies have always treated their customers with the up most respect. Goodbye U-Haul!

antoinette B. 
Évaluation :
3

Alejandro was a complete pro.....excellent communication skills

Kevin Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bunthoeun H. 
Évaluation :
5

Favorite U-Haul place in town. Staff is always nice and always helpful.

Peggy O. 
Évaluation :
5

The gentlemen working on Saturday was great. He was really busy but maintained his cool and kept up great communication. Multi-tasked really efficiently.

Christopher Lee Z. 
Évaluation :
5

The gentleman who helped me when I picked up the uhaul and the other gentleman who helped me when I dropped it off were both great. Excellent service à la clientèle. Appreciate their help. It was fast and easy.

Andrea R. 
Évaluation :
3

They did not have the size trailer that I had reserved a week prior. I got a call the day before. It was too late for me to get one elsewhere so I had to take the smaller one. The difference between 6'x12' and 5'x8' is dramatic when moving furniture!

Laurie Suzanne H. 
Évaluation :
5

The gentleman at the site was helpful and kind. I recommend U-Haul offering more than just one size of box for framed art and mirrors. I wouldn't want to put two boxes together to make the one size larger. Would be easier if you offered a small, med, lrg and extra large.

Patricia Alice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
3

The online reservation process was a waist of time!! I went through the entire reservation process 3 times at 3 different locations only to get to the checkout and find out the locations didn't have the trailer I needed. I finally had to call the 800 number to have them find me a location that actually had a trailer. But I had to wait almost 15 minutes before speaking to someone. And she was not very customer service oriented, and seemed as though I was bothering her. But the guys a the rental facility were very nice.

Luther Carnell R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen W. 
Évaluation :
5

I dont know as I had a great experience with you guys.

John Daniel Sr P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa Martinez H. 
Évaluation :
5

Ok everything

Elvia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAINARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique H. 
Non les évaluations ont été soumises pour cet établissement.

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