Évaluations des clients U-Haul of University City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of University City

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ANTHONY F. le

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Be more human and provide better customer service.

Judiene G. le

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I love the guys who work at this location. I have nothing but great things to say about them. Always professional, helpful and pleasant. I will always use this location

Muriel B. le

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Le client n'a pas laissé de commentaire.

GiAnna T. le

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Only bad comment is the amount of time you guys made me wait*pick up and drop off* , and sometimes people where around., But they didn't speak to me. Tell me hey. Not the person who helps but that person will be right over. I actually would have been okay with that!

Cori G. le

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Le client n'a pas laissé de commentaire.

sheila h. le

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N/A

Opeyemi A. le

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Le client n'a pas laissé de commentaire.

Taleeah C. le

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Le client n'a pas laissé de commentaire.

Natalie B. le

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No Lock on the truck which set me back from moving all my belongings leaving me to have to find someone to finish helping me.

Elie C. le

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The driver door was very hard to close and to open.

PHYLLIS S. le

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The lot was extremely crowded with vans and trucks. The entrance was blocked off. There weren't any signs or diirection where to go. Fortunately, there was someone with me that wentt inside to get directions

Doyle A. le

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Line was very long. People were allowed to cut in line if they claimed mobile pick up; however, this slowed down the line because they did not process the mobile pick up correctly. The person behind the counter would then have to process the full pick up.

Lauren P. le

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Le client n'a pas laissé de commentaire.

karen g. le

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Have more staff on hand on a Saturday so there is no long wait time.

Franklin O. le

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There was only one person working the computer and she took about 20 minutes with each person. The line was getting longer and longer and wait times were ridiculous. On a Saturday, there should be more staff working, it’s unacceptable that this busy location only had one person working and was sooo slow. I’ll never come to that location. I had only 4 people in front of me and it took an hour To get my truck.

Kyunglok B. le

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Le client n'a pas laissé de commentaire.

Jennifer a C. le

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I scheduled 2 appointments with U-Haul. The first one, parts were never ordered. The second one, I waited 45 minutes for the person at the counter to tell me “ the hitch guy didn’t come in today.” There are signs posted up that state there is a $10 fee for grumpy customers”. Not sure how anyone is expected to not be grumpy after any experience here. Everyone I was in line with on both occasions was upset for one reason or another with the employees at this location. This is by far the worst U-Haul experience I have ever had. I will never return to this location and will warn people against it as well.

Liesell F. le

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Le client n'a pas laissé de commentaire.

Kathleen C. le

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The gentleman who helped us was fantastic!

Vernice L. le

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Le client n'a pas laissé de commentaire.

Chartel F. le

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Equipment was very clean. Mobile check in and check out was very convenient.

Fela W. le

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Le client n'a pas laissé de commentaire.

francis L. le

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get app working correctly or don't offer it to customers. truck was not available at 7am when i requested it, stayed on the phone with customer service for 45 minutes and then ended up having to come back when they opened at 9am. 2 hours makes a big difference when you're moving packing up your home and moving to another state. not appreciated at all.

David R. le

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The best thing about this location is how close it is to me. Making my reservation on the website was refreshingly easy. Going to the location is where things fall short. During both my pick up and drop off, they were under staffed and at least 5 people were waiting for service at all times. It took me 20 minutes to get my truck, and another 25 to drop it off. Again, I would only go back here because I live so close.

Vivi B. le

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Le client n'a pas laissé de commentaire.

walter b. le

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Very bad customer service.

LINDA M. le

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Le client n'a pas laissé de commentaire.

Ira B. le

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Le client n'a pas laissé de commentaire.

Conchetta B. le

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That should be extra reps available when there is a heavy weekend like Labor Day weekend was. Some people waited in line even though they had reservations for 2 or more hours to reach I sales rep And get their reservation truck.

Rosie H. le

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-Not change a customer's reservation time by 45 minutes -Have more than one staff member assisting customers during busy moving seasons and times -Reduce waiting times -Provide clearer instructions for return process -Provide customers with vehicles that are not low on gas and require the customer to spend their moving time filling the tank

Mohammad H. le

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Le client n'a pas laissé de commentaire.

Daniel T. le

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I arrived at 8:15 to pick up the truck. There was only one person at the counter they were taking a very long time with one customer. It was almost 8:45 before that person was finished and the next person in line could step up. Around 9, a second person showed up to work the counter and was able to process several customers. By the time I was second in line, it was close to 9:30. The clerk who came in at 9 stepped out to assist a customer, and when I looked outside, he was helping them with their personal vehicle. When I finally got my truck it was about 9:45 and the line in the building wrapped in a circle around the lobby.