I was contacted multiple times by this location after dropping off the van - asking where the equipment was. I parked it right in front of the building at 8:15am and put the key in the drop box as instructed. I don't know why they couldn't find it but they called multiple times asking me where the van was. I called customer support to ensure there were no issues and I was placed on hold. I waited for 30 min on hold then gave up and ended the call. I followed the instructions for drop off exactly as the app stated.Erin M.
Customer Reviews for U-Haul of University City
Pour nous contacter
Philadelphia, PA 19139
(Btwn 48th & 49th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alexander B.
Ensure the address the customer is emailed is actually the pickup address. I had to go from south Philly to west Philly because no one told me the pickup location had changed.Scott W.
They overcharged meNaimul I.
N/A it was a great a experience and the customer service was great.Randolph M.
Le client n'a pas laissé de commentaire.Corey M.
Le client n'a pas laissé de commentaire.James C.
The staff was helpful especially with the technology during registration!Diane W.
Continue to do what you always do provide great service.David G.
The customer service that I received was greatAlan W.
Le client n'a pas laissé de commentaire.shawn T.
It was not crowded and checked out with simple. Customer service was good because they adjusted my miles and gas that was incorrectJERMAINE F.
Le client n'a pas laissé de commentaire.andrew M.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.molly S.
Better customer serviceIbrahim T.
The check in experience was efficient and the customer service representative was very helpful & knowledgeable.Taiyell K.
Be forthcoming if change locations and uphold your own guarantees.Clayton G.
Excellent serviceGlenn M.
Le client n'a pas laissé de commentaire.Latanya R.
My sale representative at the counter wasn't pleasure, or friendly. She usually made a comment about my horoscope sign. It was very unprofessional and rude. U-Haul need to hired better and higher quality people. Many are young, ignorant and rude. There's no bed side manners.Sunlight L.
Le client n'a pas laissé de commentaire.Aamir D.
I was overcharged for gasClissita D.
Cynthia was so knowledgeable expedient in making the changes to reservation so that I could handle the move on the same day.Safiyyah A.
Le client n'a pas laissé de commentaire.Jon D.
Need no improvement. Customer service attendant was excellent so helpful and pleasant. Keep up the good job.Elukene R.
They lied after a small accident and charged my card after multiple people at U-Haul and their insurance company said that I had the insurance and I would not be charged and I messaged their manager and I tried to call her and I still haven't received a call back or textJames D.
Le client n'a pas laissé de commentaire.Gina W.
Le client n'a pas laissé de commentaire.Barbara D.
You need to have more staff on duty, the line was extremely long and two people couldn't get through it in a timely process. We were waiting in line for almost an hour. We will never use this location again, it was such a hassle.Amanda E.
Stay blessGARFIELD J.
Le client n'a pas laissé de commentaire.Phillips Y.
Absolutely horrible experience this morning. We arrived at 9 am for our 9 am reservation of a 9 foot cargo van, one way to the Bronx. I completed self check in, was charged on my credit card, and then the representative said that they actually had no vehicles - the van I reserved was apparently never returned, and the only vans they had were for local use. Taysha Blackstone made little effort to help us, instead taking other customers in the long line while we called Uhaul's main number for someone to help us. I eventually paid for a second vehicle after two hours without help from Taysha and on the phone with multiple U-Haul representatives. The point of a reservation is to reserve a vehicle. Customers should not be charged for vehicles that are not there. Will be disputing the theft of over $200 by this U-Haul location.Matthew L.
When I reserve the truck it was with no coverage, and they included $14 coverage with out asking me. I have my own insurance. I didn't realize the $14 coverage till it was too lateTedros A.
Le client n'a pas laissé de commentaire.KENNETH A.
Increase speed on online checkin its way too slow its faster to go to the countercarl W.
The trucks smell so bad like weed. Worst experience ever. When I complained i was told they all smell like weed.Teresa B.
Make sure you guys have the rental equipment ready. In addition, I never got my purchased item (mattress cover)Cole A.
Le client n'a pas laissé de commentaire.Rose M.
Guy at the check-in was a bit rude. He was outside when we got there . Took 20' before he came in. Told us we were late because we arrived at 8:05 instead of 8am for the van.Scott W.
Le client n'a pas laissé de commentaire.Carlos F.
Worst experience ever. I was prevented from picking up my truck on time because of an alleged balance from a previous rental. I was then referred to CALL to get it resolved instead of being able to pay in the store. I went back into my car to call, was told that the approximate wait time was 25 MINUTES. I called the store, notified someone that I was waiting, and was told me truck would be held. I waited, paid the balance, went back in the store and the female associate (who originally notified me of the balance) said she just cancelled my reservation. So she knew I was resolving a situation, didn't speak to the person sitting RIGHT NEXT TO HER when I called to update them, and completely disregarded a reservation. Moving is stressful enough, people like this should not be in customer service job. Then the rubber lining the windshield on the truck started to fly off as we were on a highway. To make matters EVEN worse, I finally received an email with details of the balance I had to pay was in my friend's name who was the driver the last time I used UHAUL.. it had ABSOLUTELY NOTHING to do with me! I don't know how such an inefficient company is still in business but I wish it a fiery death.antony B.
The manager was late and the truck I reserved was not there. After 45 minutes they gave me a new truck that also wasn't there. Third truck was right but I had to use the truck for an extra trip because it was smaller than what I reserved.Vivien W.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.Haniyyah W.
Le client n'a pas laissé de commentaire.Nafesa H.
Le client n'a pas laissé de commentaire.Frances G.
Le client n'a pas laissé de commentaire.Ann Ariel B.
I've gone to this location 3 times for my recent move. The first time my pickup order was not ready and I had to double check the count of everything as the employee walked through the store slowly picking up and miscounting each item. I was handed a bunch of loose boxes and had to ask if the boxes could please be at least bound together. The second time I went to buy some additional supplies and the entire cash register system was down for a few minutes. The third time we went to pick up the van we rented and it wasn't ready yet 30 mins after our reservation time. When I asked if that means we could keep it later since we reserved for a certain amount of time, the employee became belligerent and started saying she wouldn't clean the vehicle if we wanted to complain and it's our own fault for choosing self-pick up. Overall this place is kind of a mess.Arthur T.
Le client n'a pas laissé de commentaire.SCOTT E.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Sylester M.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Michael W.
Customer service is always amazing!Adenike W.
Le client n'a pas laissé de commentaire.Saleeta L.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Jennifer T.
This location works well for me i rent trucks every week pickup dropoff goes like clockworkCarl W.
Had an issue with discrepancy with mileage and fuel, however after a few phone calls and speaking to a general manager, it was all straightened out and a refund was issuedJoseph A.
Customer service was excellent. I do have a complaint about gas credits. The tank wasnt initially what was stated. It was corrected before I left the location. My problem is having to put gas in the rental and upon returning not receiving a creditLawrence P.
Mark Mongilo, the installer, is exceptional.John P.
Customer service was very slow.Tiffany C.
Le client n'a pas laissé de commentaire.JOHN D.
Waited on line for more than an hour. Then was told my truck had been provided to the prior customer, so had to wait again until that customer came back to swap out. Very poor experience.David K.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Alejandro R.
Truck wasn't there and we were sent to another location that didn't have one either.jasmine R.
The young lady at the counter was excellent. It was a busy Saturday, she was working alone, and she remained calm, courteous and pleasant.Elizabeth M.
Dropping off/ returning trucks after use. Can be imProved.Gale S.
The Gentleman that waited on me was very pleasant he had great customer service and was very knowledgeable about the equipment I didn't get him name but He was a Afro American fella with A distinguishing gray beardJeanie M.
There was a mistake made on my charges that some guy with a grey beard try to mansplain away. He didn't know his job. The white guy there took care of it for me . He should be the manager. Then the girl there at equipment return always looks and sounds like she's on drugs and trust me I know I'm a recovering addict. So NO I wouldn't recommend this location to ANYONE!Paul S.
The employees at this location are very rude and seem to lack training on the basic U-Haul procedures and process. This was a horrible experience all around. The employee Tysha Blackson used profanity towards me when I disputed a fuel charge that was being reversed by another employee due to her error. I have contacted the manager of this location and U-Haul corporate as well. Completely disguised with the service I received. Will never use U-Haul again.KYREE E.
Hey trucks that actually worklayla R.
The equipment, primarily the 9 ft. cargo van that i rented, was not thoroughly examined upon previous return. The air conditioning did not fully work. The Freon was low and not blowing cool air unless it was driven. MOST IMPORTANTLY, THE WIPERS DID NOT WORK. I was terrified for my life on the highway. Worried that if it started raining I would get in an accident. If I were to recommend this location i would tell people to check all the functions before driving a vehicle off the lot. I have another rental in July schedule and i will be doing that. I feel as though i deserve a credit or something for that horrific experience. I drove about 350 miles before i realized the wipers were not working, i thank God that the balance of my journey another 340 miles did not require the wipers.YOLANDA D.
This place is always disorganized, slow and unprofessional. The only reason I go there is that I can walk there from my home. I had reserved in advance, hoping that II could avoid having to interact with anyone who "works" there but the self check in app didn't work. This Uhaul location is the worst thing about moving.Kimberly G.
I enjoyed the help I reveived from TaysiaCHRISTOPHER O.
Le client n'a pas laissé de commentaire.Shawnayiah C.
Le client n'a pas laissé de commentaire.Hamza M.
Truck was very old and beat up. Cracked windshield, broken sun visor, torn driver's seat cover, multiple dents all over truck. Everything was squeaking and rattling. Plain scary to drive!!! Not what I expect from u haul.Joseph K.
Keep doing what you guys are doing. No other improvements that I can see. MerciJames G.
Le client n'a pas laissé de commentaire.Dawn U.
The employees seemed like they were doing their best but also seemed exhausted and defeated, which I can understand as the line first thing in the AM was 20 deep. The app is broken and botched my process and it took an hour to sort out, which set back my move time, which cost me extra for the movers and set back their following appointment. I never got the furniture pads I paid for and didn't have the time to fight it, and the back of the van legit smelled like a homeless person had been sleeping in it. I've used that one before but I'll definitely use it for drop off ONLY.John N.
Have someone helping the other worker and I had to wait almost an hr when I had reservations and they didn't have the truck I reserved it was a messTiffany Q.
Le client n'a pas laissé de commentaire.Barbar H.
The manager at this location was disrespectful and demonstrated poor customer service skills.Kimberly C.
Absolute garbage service. I requested a 24 hour van rental only to be told last minute at the counter that we'd only have it for four hours. I honestly hate renting from U-Haul, in particular from this location, because the people working there are the most apathetic, rude, embittered zombies. And who can blame them? I'm sure they're paid like shit and have to deal with nonsense like computer systems that don't work properly. Next time I move, I absolutely will not go with U-Haul, and I will actively discourage anyone from renting U-Haul. Fuck U-Haul.MarcJ D.
Customer service sucks don't remember the lady name but she's very rude and unwelcoming. She should be a parking attendant.Muhammad H.
Le client n'a pas laissé de commentaire.Joseph K.
What is the point of making a guaranteed reservation that does not actually guarantee anything? I was assured twice that a van was reserved for me but when I arrived at the scheduled time there was not. I was given a truck in poor condition that wound up costing me more in tolls and gas than the van would have amd was unnecessarily large for what I needed. Was all around unhappy with this Uhaul experience and will never use this location again if I have to rent through you.Madelynn N.
Le client n'a pas laissé de commentaire.patricia B.
Vehicle gas tank measure were wrong BOTH times -- we had less gas in our tank than the form showed, and then they said we returned it with over a quarter tank LESS than we did. We were charge for 4 gallons of gas for going 18 miles total. Absolute rip-off. Employees would'nt discuss it with us, just told us to submit gas photos through the app. We got charged anyway. And there is NO indication of costs for taxes and fees. We ended up returning the vehicle over an hour early, and paying twice what we were quoted. Never again.Eric F.
When I made the reservation online, I was able to reserve a 9' cargo van for one way travel to a different city. I needed a van due to height restrictions. Apparently these vans are not used for one way even though I was somehow able to reserve it, and I didn't even know I was being giving a 10' truck until after I had paid and walked to the vehicle. Had I known, I would have made other arrangements. I thought that someone was supposed to contact me to confirm my reservation, but that did not happen.Joshua E.
The workers was rude he kept getting smart with me ! Made me get my own equipment & I hurt my back . and the truck was very dirty with dust / dirt and rocks .Kearrah M.
The front desk Clark need to take management classes and how to handle the front desk properly..Malcome T.
This location was excellent, professional, fast & straightforward. The original branch I made reservations with (ogontz)changed my reservations on the eve of my move. This created much stress & anxiety for moving process. Chestnut branch was much easier to do business with.Richard H.
make sure the customers clean the trucks, Aleast a light wipe down.camille W.
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