Seamless, fast, friendly...MATTHEW C.
Customer Reviews for U-Haul of Van Nuys
Pour nous contacter
Van Nuys, CA 91405
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They are always friendly very fast and professionalGEORGE N.
Make sure the back is cleanJULIANNE H.
This doesn't have anything to do with the location, but more just kinda the policy. The mileage rate is a little steep and the rental terms are unclear online vs in store. I'd rather pay a little more for a base rate and have mileage included than deal with feeling nickel and dimed per mile. It's a little shocking to get an 80 $bill to have done a quick drive around town, when online it feels so cheap as advertised.PAUL V.
Misleading Clerk information, she stated lower price for insurance prior to submitting order. Truck was not clean AND photos representing condition were inaccurate. Allowing laborers to mix with employee inside the premises is confusing. Poor experience overall.HUGO M.
the check in process to look for damage on the truck was frustrating. I ran out of picture uploads on the marks that wee not already identified.TONY B.
There were 3 trucks there when I arrived.. just don't understand why I had to wait until 3:30 to go pick one up.DANIELLE LIMA A.
Le client n'a pas laissé de commentaire.ASHOT P.
Customer service upon returning was horrendous. I hustled back to make it before close and I got there 1 minutes prior and the doors were already locked! Piss poor way of doing business.Brendan A.
Le client n'a pas laissé de commentaire.VINCENT S.
The truck I reserved was not available when I needed it, neither was the dolly I reserved. Frankly your company is a disaster and your poor employees have to deal with it.JACOB M.
Le client n'a pas laissé de commentaire.Mher M.
Le client n'a pas laissé de commentaire.Jose S.
Reserved equipment not available and had to drive extra to get truck. UnacceptableJacklyn M.
Le client n'a pas laissé de commentaire.LATASHIA D.
Le client n'a pas laissé de commentaire.EDGAR M.
Person who received truck his name was Michael, He is very polite and good person. Truck was good condition. Did online reservation. Office people not so friendly.FREDRIK H.
Service was excellent. Thank You.ESBIN P.
Le client n'a pas laissé de commentaire.Giordany O.
Le client n'a pas laissé de commentaire.BRIAN C.
The van smelled like weed. The employee was apologetic. Great over all customer serviceQWANCHIVEOZ E.
Le client n'a pas laissé de commentaire.SUNDAY O.
There was only one nice employee we encountered in the 3 visits we made to the location. The staff were otherwise unprofessional and plain rude. I also experienced them being rude to pretty much every other customer they helped. 3 people walked out of the store angry before we even made it to the clerk at the computer. 10/10 would not recommend this location to anyone and I will never be renting from uhaul again given how unprofessional this experience was. The truck was dirty and not well maintained. Uhaul needs to do better.ELI M.
Le client n'a pas laissé de commentaire.Aram H.
Improve by making it easier to drive through and pickup the trailer with ease...this would require larger lots and logistics planning. It was more hodpoge at the moment. Maybe seperate truck rental from trailers as hookup takes time. Loved the 24hour drop off. If I knew about or if there is 24hr pickup that would be awesome. Trailer was missing wiring extension but solved easily. Would have liked a pull through drop off but I am just dreaming. LolDavid K.
Le client n'a pas laissé de commentaire.TUTI N.
Le client n'a pas laissé de commentaire.GARNIK K.
uhaul location was not able to fulfill my reservation for a 20â€ truck even with a reservation. I had to extend my movers and make 3 round trips instead of 1.KRISTINAANTONETT A.
for those using 24/7 rental, make sure the equipment is ready and not blocked off by another vehicle. I didn't mind having to go inside, but other customers may be inconvenienced because they purposely opted for a contact-free experienceMckenzie T.
Le client n'a pas laissé de commentaire.GEVORK M.
I went in person to the Lankershim & Victory location and gave my wishes. When I got the confirmation the reservation was all messed up. I ended up calling the Service Center and after being on hold for over 25 minutes I was able to get a new reservation but not at the location I wanted. Needless to say the Van Nuys facility seems to have it going on. The gal who helped me was on the spot and the yard man was helpful and even though very busy when I returned the auto transport he was still smiling and efficient. KUDOS to this location, even though its a bit out of the way for me, I won't be hoing to Lankershim cuz they can't get it right....even when you give them the information in person.FRANK B.
This was a good time!JULIANNE H.
Le client n'a pas laissé de commentaire.ARAKSI T.
When I tryied reserving the trailer on line, the program would take me to a location near me, and then informed me "not available at this location" so I kept trying different locations and it would say the same thing. Why would the program allow the option of a location if it not available at that location? I called to reserve. It took too many steps to get to a live person. The live person was fine, however, I was uncomfortable giving credit card information over the phone. The worst part was arriving at the store. I arrived and there was a long line of people. There was one employee at the register, which seemed not enough especially during the Sunday morning rush hour. The employee didn't seem to be an in rush even though there was a line. When I finally did arrive, the check out process seemed slow. The same questions that I answered over the phone were being asked again. Also, it seemed odd for her to take a photo of my drivers license. The guy who hooked up the trailer was fast which was good. Also, the guy who removed the trailer was good and fast.SAMUEL A.
Very happy with your service.Gayk M.
They need more help checking in and checking out people.KIRBY ALLEN R.
Le client n'a pas laissé de commentaire.HYEYOUNG C.
Bed of Truck was dirty when picked up. Did not apologize or offer any discount for dirty truck. The guy who checked in the truck was inattentive smoking from a vap pipe and talking to his co-workers while I stand there waiting for him to check the truck in.DARRYL S.
Returned truck an hour before opening and it was not a problem. They went out of their way to be helpful.MICHAEL H.
Le client n'a pas laissé de commentaire.JEFFERY H.
You guys are awesome! Keep it up!!!HECTOR G.
THE WORST U-Haul experience I have ever had with both locations I visited. I originally booked my reservation at U-Haul Moving & Storage of North Hills and they did NOT have the truck I reserved because according to the employee, they had "overbooked" that size/model. This was completely UNACCEPTABLE and UNPROFESSIONAL. I was EXTREMELY DISAPPOINTED with this experience as they then sent me to a different location much further than my destination with did not have the size truck I rented either and I ended up with the larger truck which I did not want or need. Larger truck equals larger gas tank which means I ended up paying more for something I did NOT reserve which was extremely disappointing and ENRAGING. Not to mention, the actual truck was completely run down and filthy compared to U-Haul trucks I have rented in the past. THIS WAS THE WORST U-HAUL EXPERIENCE AND I WILL NOT BE DOING BUSINESS WITH U-HAUL IN THE FUTURE. COMPLETELY UNACCEPTABLE. A gentlemen outside of the U-Haul office offered his card for his personal pick-up trucks which he rents out and normally I would not do business with such a solicitor, however, this awful U-Haul experience has forced me to take my business elsewhere and I will be utilizing this man's service for my future truck rental needs. It's a good thing people like this hang around outside of the door at U-Haul locations, otherwise I might be stuck giving my money to U-Haul in the future. So thank you for this putrid experience as I shall give my business to the solicitor and no longer return to U-Haul.ROBERT M.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.PAUL M.
Make sure when someone makes a reservation that they have the trailer reserved.SHAWN F.
The truck wasn't ready with the correct dolly's that I ordered, and there were no pads available which I also reserved. It all got taken care of, and I appreciate it. I just think it should be ready as ordered when you reserve it a couple weeks ahead.jennifer R.
Le client n'a pas laissé de commentaire.TUTI N.
Le client n'a pas laissé de commentaire.LESIA M.
Customer service is very great everyone was nice about it and knowledgeable. But the problem is you have people outside running up to your cars which is scary.LIBERT E.
Le client n'a pas laissé de commentaire.KATIE S.
Le client n'a pas laissé de commentaire.FLORENC D.
It was perfect, just as I pictured it.ANDREW R.
First its customer service with uhale that was bad I had to drive to 5 different locations to get a truck they had no idea which place actually had one made me go to different locations only to find there was no truck. They promised me a 50 dollar credit which I never got. Was on hold for 1 hour. Truck had some spray from the inside on the windshield which at night made seeing hard. My job was delayed for hours and could not finish in darkness ended up costing me more time and money. Worst experience I've had.GARNIK T.
Keep on hiring people that understand the importance of customer service. I had been renting from this place for years. Almost everyone I dealt with are very helpful and respectful, except last time that I had this guy Josh with horrible Attitude.GAYK M.
Le client n'a pas laissé de commentaire.EDDIE W.
Elizabeth and Julie helped me out with everything I needed. I had a great experience at this location.JOSE V.
It was really easy and fast. ThanksJorge R.
Personal are very helpfulALEJANDRO Z.
Le client n'a pas laissé de commentaire.KRISTOPHER S.
Very professionalROBERTO L.
Le client n'a pas laissé de commentaire.ANTOINE G.
Maintenance had come and check out the tires as I was moving out of my storage.JULIUS W.
Make sure that if someone is renting a vehicle, that the correct key is dropped off in the pickup box. Not to mention that the items rented for moving are also present.Yvette C.
Le client n'a pas laissé de commentaire.VAHAKEN Y.
Le client n'a pas laissé de commentaire.DANIEL A.
There is no onsite parking so I had to walk through a questionable neighborhood. That's the fault of Los Angeles, not the business. But I wanted to make an awareness that to get here customers must go through a myriad of homeless, panhandlers, and hustlers asking if I'd rather hire them.Michael H.
I ordered a 26ft truck, I got a 20ft truck 10 miles out of my way. My move took an extra two days and cost twice as much in labor. Then I moved the rest myself the third day. You fucked my family! I'm still tired from the debacle. Honestly, I will never recommend or use Uhaul again. All your employees were pleasant and smiling while they stabbed me in my lower back. I the movers kicked ass with your bullshit Uhaul little truck.DAN E III C.
Excellent service à la clientèle. Initially gave me a rental van that was not parked outside, but they quickly fixed the situation and gave me another vehicle. Found some slippers that was probably from the previous renter.JOSEPH J.
I can actually put the experience as average because my average experience with U-Haul is not good. Made reservations well in advance. Came in person few days before to confirm. Day of: Thursday, mar 11, not even a moving day. No furniture dolly, no windshield wiper fluid, key doesn't open padlock could not leave truck locked when turned in, only 1/4 tank gas cost me precious time to get fuel needed to drive to destination, truck needs new suspension, no 26' upgrade available, return feature online would not work.BONNIE B.
More interaction with customers when outsideJUAN CARLOS R.
Le client n'a pas laissé de commentaire.Matthew M.
The cargo van was extremely loud on the freeway - the engine and the metal rattling in the back. It was difficult to hear outside noise and the radio inside without blaring it. Just a suggestion to look into it since someone could consider it a noise/safety hazardSANDRA K.
Le client n'a pas laissé de commentaire.VARDAN G.
The guy that was working was rude. Not willing to help out.Katherine B.
When I rented the U-haul the previous week, it was 0,49 $ per mile. They charged me 0,89 $ and said they'd revise it and call me back to confirm. They did neither. Terrible customer service and they lied to me and ripped me off.DANIEL S.
I was given a truck that had a lower odometer number than the paperwork I was given, so the after hours online drop off process did not work.KATHLEEN K.
Le client n'a pas laissé de commentaire.JASMINE D.
Le client n'a pas laissé de commentaire.ANDREW S M.
Quick, friendly service!Ethan J.
Le client n'a pas laissé de commentaire.FILADELFO L.
Nothing. I had an excellent experience.MARIO B.
Le client n'a pas laissé de commentaire.EDUARDO A.
The truck was disgustingly filthy on the inside on pawn return my receipt was amount was different than I'm now being charged. I was supposed to be called regarding questions about my bill and have yet to get a call however I did get a final receipt which is not a phone call this is unacceptable service.MICHAEL D.
It was perfect!Sean K.
ALWAYS THE BEST! FRONT TIRE WAS LOW PER THE WARNING SYSTEM AND SHOULD HAVE BEEN CHECKED PRIOR TO ME TAKING IT OUTMARC A.
Le client n'a pas laissé de commentaire.CESAR C.
Veri ðŸ˜šGEVORG T.
Le client n'a pas laissé de commentaire.SAMVEL T.
Le client n'a pas laissé de commentaire.PRATYAH L.
Great Service / Best Rates/ Reasonable AccommodationsMARIA M.
Le client n'a pas laissé de commentaire.Karo K.
The online pick up took way too long. I lost almost 45 minutes of the helpers I had hired because of it. My equipment was not ready. The lady that handed the keys to me was a bit rude at first. I think she was just taking on to much work for one person. She ended getting my equipment after I kindly complaint. Need to have more personnel at the location.Jose C.
employees were inefficient for everythingIGOR S.
The staff was rude. We expected a dolly, but be said no dolly is available since the others didn't gave it back. Really? Is that our problem now? I can't believe it! He talks too fast, he is rude, he just throws the phamplet where the instructions to return in it. Not only no dolly, we also had to change our 10' truck to a 9' Van. This is ridiculous. The customer service is just a complete ass! Not going back ever again!PATRICIA B.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.Taylor H.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.ANTONIO R.
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