I went in person to the Lankershim & Victory location and gave my wishes. When I got the confirmation the reservation was all messed up. I ended up calling the Service Center and after being on hold for over 25 minutes I was able to get a new reservation but not at the location I wanted. Needless to say the Van Nuys facility seems to have it going on. The gal who helped me was on the spot and the yard man was helpful and even though very busy when I returned the auto transport he was still smiling and efficient. KUDOS to this location, even though its a bit out of the way for me, I won't be hoing to Lankershim cuz they can't get it right....even when you give them the information in person.FRANK B.
Moving Truck Rental in Van Nuys, CA at U-Haul of Van Nuys
Pour nous contacter
Van Nuys, CA 91405
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Van Nuys, CA 91405
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was a good time!JULIANNE H.
thank youARTURO M.
When I tryied reserving the trailer on line, the program would take me to a location near me, and then informed me "not available at this location" so I kept trying different locations and it would say the same thing. Why would the program allow the option of a location if it not available at that location? I called to reserve. It took too many steps to get to a live person. The live person was fine, however, I was uncomfortable giving credit card information over the phone. The worst part was arriving at the store. I arrived and there was a long line of people. There was one employee at the register, which seemed not enough especially during the Sunday morning rush hour. The employee didn't seem to be an in rush even though there was a line. When I finally did arrive, the check out process seemed slow. The same questions that I answered over the phone were being asked again. Also, it seemed odd for her to take a photo of my drivers license. The guy who hooked up the trailer was fast which was good. Also, the guy who removed the trailer was good and fast.SAMUEL A.
Very happy with your service.Gayk M.
They need more help checking in and checking out people.KIRBY ALLEN R.
Bed of Truck was dirty when picked up. Did not apologize or offer any discount for dirty truck. The guy who checked in the truck was inattentive smoking from a vap pipe and talking to his co-workers while I stand there waiting for him to check the truck in.DARRYL S.
Returned truck an hour before opening and it was not a problem. They went out of their way to be helpful.MICHAEL H.
You guys are awesome! Keep it up!!!HECTOR G.
THE WORST U-Haul experience I have ever had with both locations I visited. I originally booked my reservation at U-Haul Moving & Storage of North Hills and they did NOT have the truck I reserved because according to the employee, they had "overbooked" that size/model. This was completely UNACCEPTABLE and UNPROFESSIONAL. I was EXTREMELY DISAPPOINTED with this experience as they then sent me to a different location much further than my destination with did not have the size truck I rented either and I ended up with the larger truck which I did not want or need. Larger truck equals larger gas tank which means I ended up paying more for something I did NOT reserve which was extremely disappointing and ENRAGING. Not to mention, the actual truck was completely run down and filthy compared to U-Haul trucks I have rented in the past. THIS WAS THE WORST U-HAUL EXPERIENCE AND I WILL NOT BE DOING BUSINESS WITH U-HAUL IN THE FUTURE. COMPLETELY UNACCEPTABLE. A gentlemen outside of the U-Haul office offered his card for his personal pick-up trucks which he rents out and normally I would not do business with such a solicitor, however, this awful U-Haul experience has forced me to take my business elsewhere and I will be utilizing this man's service for my future truck rental needs. It's a good thing people like this hang around outside of the door at U-Haul locations, otherwise I might be stuck giving my money to U-Haul in the future. So thank you for this putrid experience as I shall give my business to the solicitor and no longer return to U-Haul.ROBERT M.
Make sure when someone makes a reservation that they have the trailer reserved.SHAWN F.
The truck wasn't ready with the correct dolly's that I ordered, and there were no pads available which I also reserved. It all got taken care of, and I appreciate it. I just think it should be ready as ordered when you reserve it a couple weeks ahead.jennifer R.
Customer service is very great everyone was nice about it and knowledgeable. But the problem is you have people outside running up to your cars which is scary.LIBERT E.
It was perfect, just as I pictured it.ANDREW R.
First its customer service with uhale that was bad I had to drive to 5 different locations to get a truck they had no idea which place actually had one made me go to different locations only to find there was no truck. They promised me a 50 dollar credit which I never got. Was on hold for 1 hour. Truck had some spray from the inside on the windshield which at night made seeing hard. My job was delayed for hours and could not finish in darkness ended up costing me more time and money. Worst experience I've had.GARNIK T.
Keep on hiring people that understand the importance of customer service. I had been renting from this place for years. Almost everyone I dealt with are very helpful and respectful, except last time that I had this guy Josh with horrible Attitude.GAYK M.
Elizabeth and Julie helped me out with everything I needed. I had a great experience at this location.JOSE V.
It was really easy and fast. ThanksJorge R.
Personal are very helpfulALEJANDRO Z.
Very professionalROBERTO L.
Maintenance had come and check out the tires as I was moving out of my storage.JULIUS W.
Make sure that if someone is renting a vehicle, that the correct key is dropped off in the pickup box. Not to mention that the items rented for moving are also present.Yvette C.
There is no onsite parking so I had to walk through a questionable neighborhood. That's the fault of Los Angeles, not the business. But I wanted to make an awareness that to get here customers must go through a myriad of homeless, panhandlers, and hustlers asking if I'd rather hire them.Michael H.
I ordered a 26ft truck, I got a 20ft truck 10 miles out of my way. My move took an extra two days and cost twice as much in labor. Then I moved the rest myself the third day. You fucked my family! I'm still tired from the debacle. Honestly, I will never recommend or use Uhaul again. All your employees were pleasant and smiling while they stabbed me in my lower back. I the movers kicked ass with your bullshit Uhaul little truck.DAN E III C.
Great customer service. Initially gave me a rental van that was not parked outside, but they quickly fixed the situation and gave me another vehicle. Found some slippers that was probably from the previous renter.JOSEPH J.