Customer Reviews for U-Haul Storage at North Division

5 846 évaluations

8805 N Division St   Spokane, WA 99218
(& Magnesium)

(509) 467-6537

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(509) 467-6537

8805 N Division St
Spokane, WA 99218
(& Magnesium)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Y. 
Évaluation :
3

I was charged a couple different amounts that were not discussed so I was not happy to see additional charges on my bank statement. Each day I had the truck I was told how much I was being charged. 1st day 51 second 43 then final being 49. Then there were 2 more charges on there 2 days later for 17 and 6 with no explanation. I returned it with the same amount of gas and inspection went fine as he said everything looked good.

Dora P. 
Évaluation :
5

He was very patient and explained the discrepancy in the charges and even gave us a copy of the contract which the other dealer did not do.

pam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rutilio L. 
Évaluation :
5

Promotion giving back for customers renting five days or more.

Ray A. 
Évaluation :
3

I was called the day before and told that the location I reserved the truck really didn't have a truck and was told I would need to go to a location 3,5 miles further away. Then when I arrived there the next day, I was told the truck was supposed to be returned 4 days earlier but wasn't, so they didn't have one. I finally went to this location out of desperation. So ended up spending more because of the miles. Probably will use a different company next time. The people were nice, I don't like the process.

Kathrine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryon O. 
Évaluation :
4

Super friendly folks to deal with. I have rented here before and likely will again in the near future.

JIM V. 
Évaluation :
3

They totally rip you off on their gas gauge! ItCost me $21 in gas to drive 22 miles at 9 miles/gallon… gas was $4,71/gallon…. Shoulda cost me less than 2,5 gallons of gas not almost 5!!! math don't add up! they wanted to charge me a $15 gas fee unless I drove back to the gas station and got MORE gas which also added another mile onto the counter! And the time it wasted out of my day! Not a fan of this place at all! A total hustle!

Richard F. 
Évaluation :
3

When do I get my deposit back it's been two days

Kevin H. 
Évaluation :
5

Very helpful! Easy and quick to rent and to return!!

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Erik was there to help with my rental. pickup and drop off. Pleasant and professional. Thank you, Erik, you made it easy.

JOHN H. 
Évaluation :
5

Very good staff friendly and knowledgeable

Diane M. 
Évaluation :
4

On this particular rental, both the check-out and check-in personnel were very friendly and courteous. And it was nice checking-in without having to go into the store.

Jerry F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSS S. 
Évaluation :
4

The young man who checked me out listened to my concerns about the pick up snafus and time loss and extra money put out by me with no sympathy. Bad news.

Michael V. 
Évaluation :
5

A great group of guys working here to make sure your experience is smooth as possible.

John A. 
Évaluation :
5

Friendly and efficient staff. I was in and out, with pick up and drop off quickly.

Delia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robb B. 
Évaluation :
5

Great team you have Hard working

Jeri O. 
Évaluation :
5

No need to improve. All good. Tre was great in helping us with what we needed & explained everything.

Michael C. 
Évaluation :
5

Did not have any blankets. Did reserve them ahead of time, so was a little disappointed.

Joe F. 
Évaluation :
5

Great experience will use this location again. Excellent customer service. Pick up and return of the rental truck a breeze

lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Everything was excellent, however letting me know 1 hr after I rented the truck, I was told I had to have it back within 4 hrs. Thank goodness I didn't have a full home to load. It took 45 minutes to get to the destination, 1 hr to load, 1 hr to drive to moving destination, 1 hr to unload. That left 15 min to get truck back it's original spot, which is a 40 min drive. Don't double book a truck, unless the 1st renting is within 20 of original return.

Esther R. 
Évaluation :
5

Keep up the friendly and great service. Thanks!

Christian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
1

I had reserved pads but did not need them. The person who rented me the truck was the same person who received it back and told me I would be receiving a refund for the pads still unopened in their pack. My total was supposed to be around $42 but he did not keep his word and charged me for the unused pads.

Jennifer B. 
Évaluation :
5

The reps were great! They made sure I knew every possible answer for every scenario I might encounter with drop off just to make sure I wouldn't panic in case I was late. I really appreciated them. The uhaul itself had some old French fries in it but was otherwise clean. But someone had drawn an offensive hand gesture on the inside of the windshield, and you could only see it in the direct sunlight so I didn't hold it against uhaul. Overall, I would 100 % recommend this location just based on how helpful, kind, and informative your team here is.

Stephanie M. 
Évaluation :
4

There is a u-haul 20 miles closer, but could not drop off there.

Gary I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato M. 
Évaluation :
5

Professional & fast

Sarah B. 
Évaluation :
5

Excellent experience!

Lori M. 
Évaluation :
4

Everything went real well but surprisingly the gas tank was at 1/4 of a tank at pickup. Seriously!? Tried to gauge how much to fill up to keep at 1/4 of a tank. A full tank, returned at a full tank would have been easier. Otherwise a good seamless experience.

Rebecca M. 
Évaluation :
2

The in side had a huge metal lump. The klatch where you locked it was rusty, and hard to lock. Even though we loaded the heavy things towards the front of the uhaul, you couldnt back it. It kept fishtsiling.

mary W. 
Évaluation :
5

The gentlemen that helped me were very nice. Thanks so much!

Kimm P. 
Évaluation :
4

Greet people when they come in. Don't wait for them to walk up to the counter, stand there for a few seconds until you acknowledge. Smiles are good too. Just be friendly and make eye contact. Your customers are not on the computer screen. No one was rude, but very blah like they lost a bet and had to go to work. Everything else was great.

Lisa M. 
Évaluation :
1

Had the trailer come off my truck not long after leaving location.....luckily it didn't do Andy damage to my truck or the trailer.....the associate didn't tighten down the nut for the ball....trailer was just set in the ball

Bo F. 
Évaluation :
5

I would like to be able to communicate with the place where I pick up the equipment instead of having to be funnelled to a call center.

WILLIAM H. 
Évaluation :
5

Smooth and easy drop off, excellent service!

Don M. 
Évaluation :
5

At the drop off location it was the same outstanding customer service I have become accustomed to. There is not enough room to write describing how professional the agent was that checked me in. Hire people with customer service attributes that want to provide good customer service.

CLINT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Top quality in all areas. Thanks Eric.

JEFFERY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eucaine A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy P. 
Évaluation :
5

All of the staff that helped me was phenomenal

Elean L. 
Évaluation :
5

Truck I had was not as good as truck I rented earlier older with lots of miles but rode terrible compared to newer Ford

Matt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole M. 
Évaluation :
4

Nothing. This location was extremely helpful.

Krista C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Keep up the good work on keeping the lot organized.

James S. 
Évaluation :
5

All went very well and timely...

Carl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

They were great. Will use them again.

Suzanne M. 
Évaluation :
2

It's way to expensive charged me 200 dollars just to move 20 miles and plus gas is really expensive

David F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin O. 
Évaluation :
4

Easy experience. Had to wait about 30 minutes to get the truck because they were busy but return was quick.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
2

Not enough employees on site. I had to wait approximately 10 minutes in the checkout area as all the employees were serving other customers, leaving me alone in the building. You clearly need more staffing, which clearly means you aren't offering your potential employees enough money to convince them to work.

Daniel T. 
Évaluation :
1

Came in as they were closing and the dude was yelling at me that he can't help me. Was zero help as I was trying yo drop the uhaul off using the after hours crap. I'm seriously annoyed with your company.

AMBER M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Phyllis H. 
Évaluation :
5

The U-Haul was fine. The employee (s) who stole the cash out of my wallet is the problem. After I called the U-Haul reps and left a voicemail on the general managers cell phone and got no response I am pretty upset. Hire people who don't steal!

tiffany H. 
Évaluation :
3

I did not get the truck (17' instead of 15') nor furniture dolly I reserved, and I only got 5 of the 20 blankets I had reserved. They also would not allow me to return the truck to the location without charging me $1,59 per mile for a nearly 400-mile round trip

Jerome H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene R. 
Évaluation :
5

Shorter wait times at the counter would be nice. There is only one person to help customers at the counter when there are long lines.

Rhonda D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HRC M. 
Évaluation :
5

Café gratuit 

Harry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kate R. 
Évaluation :
4

Having truck available at location requested The Eastern Washington dispatch requested me to drive to Priest River Idaho for our truck that I reserved 6 weeks earlier . He said it wasn't available and I told him that is unacceptable and he better find one. I did not care for his attitude on the phone.

Terry D. 
Évaluation :
5

The staff was patient and helpful. Thank you!

Andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Lower cost per mile.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
3

I had to wait 45-minutes to pick up the pre-reserved flatbed trailer. That's a long wait and apparently there's no advantage to booking it ahead of time since you still have to wait in line before you make it up to the desk.

Roger B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxx W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance M. 
Évaluation :
1

Trucks power steering went out it took almost 3 full days to fix. Power steering fluid was all over my new driveway. When the guy fixed it he couldn't completely fix so steering it was awful. Spoke to a employee about it she said keep it until we got the move done then bring back no extra charge. When I took it back they charged me almost $400 extra. I only kept it the 3 days it wasn't drivable. And the guy who checked it in was super rude and talked to me like I was a child. Never had such poor customer service will never be back.

Jake W. 
Évaluation :
5

I reserved 2 packs of pads but when I arrived at the store I was informed they were out.

Mike O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

I don't know, free candy? The staff at this location was great - friendly and professional. Just keep doing what you're doing.

James B. 
Évaluation :
5

Keep up the good job!

Christian E. 
Évaluation :
3

The gal at the front desk was void of a personality as far as I could tell, but she seemed to know her job and got us in and out fast. No eye contact and no smile though.

Vicki S. 
Évaluation :
5

I have used this U-Haul location several times and the staff is well organized, knowledgeable and friendly. I will definitely use this location in the future. Thanks U-Haul for helping me with my project.

Patrick G. 
Évaluation :
5

Bien

Christian C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA J.  |  Premières impressions 
Évaluation :
1

A worker named Eric "accidentally" closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc'd on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.

Joselyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally g.  |  Premières impressions 
Évaluation :
5

Everything worked - from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

GLENN M.  |  Premières impressions 
Évaluation :
5

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Christopher C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard N.  |  Expérience générale 
Évaluation :
5

I will use you guys again in the future I'm sure

paul s.  |  Expérience générale 
Évaluation :
3

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

John F.  |  Expérience générale 
Évaluation :
5

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Gabrielle F.  |  Expérience générale 
Évaluation :
4

I had to ask for someone to open the units. I couldn't secure my unit without help to lock it up.

Linda R.  |  Expérience générale 
Évaluation :
4

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn't call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Jessica S.  |  Expérience générale 
Évaluation :
4

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Casey B.  |  Expérience générale 
Évaluation :
5

They took care of our storage needs.

Kevin w.  |  Expérience générale 
Évaluation :
5

Everyone was happy to help me

donald l.  |  Premières impressions 
Évaluation :
4

Robert and staff are very helpful!!

dee j.  |  Expérience générale 
Évaluation :
5

I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!

Kari T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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