Customer Reviews for U-Haul Storage at North Division

5 592 évaluations

8805 N Division St   Spokane, WA 99218
(& Magnesium)

(509) 467-6537

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(509) 467-6537

8805 N Division St
Spokane, WA 99218
(& Magnesium)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Very hard to get in and out of your business. Need another way off property or bigger space to turn around

LIANE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

I have used U-Haul twice at three locations for my one way rental. Having spent 50 years in various customer service businesses, there is little, if anything, I could improve. Thank you for making my experiences great!

DENNIS H. 
Évaluation :
4

staff very friendly and helpful

RODGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

Tree was totally professional and has great customer service skills

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
4

The windshield wiper on driver side need replaced. The rubber was falling off the arm & when we had to use the wiper it screeched across the window. We did let UHaul Rep know upon return. Brakes sounded like metal on metal but the truck stopped fine. We picked up the truck with 1/4 tank of gas. I filled it up to be more safe than sorry during our use figuring the large truck would guzzle it up. Upon return it was still FULL of gas. It was disappointing when UHaul Rep. stated she couldn't do anything about reimburse or discounting our rental for the $100 tank of gas. Thank you for taking the time to read.

DIANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE O. 
Évaluation :
2

I rented a 17" truck, drove 18 miles and using your chart, it said I needed to add 1,7 gallons, which seems reasonable. I actually added a little over 2 gallons just to be safe. When I returned the truck, I was told that I hadn't returned it with enough gas and was charged an additional $9,45 fuel charge (2 gallons according to my invoice) ! So U-Haul is calculating that used 4 gallons of fuel to drive 18 miles? I questioned the person checking the truck and he told me that I hadn't put in enough fuel, if the starting level was wrong, it was my responsibility to document it, and that this is a business and they can't just ignore when trucks aren't returned with the correct amount of fuel. My starting level was 5/8 of a tank and the gauge was between 1/2 & 3/4 so it seemed close. I feel like this is an unreasonable charge and I'm sure all these $9 charges add up over time and contribute well to the bottom line of U-Haul. In the distant past, the trucks were full to start and it was a simple process to return them full, now the customer is expected to determine exactly how the gauge reads and calculate how much fuel they used. I used the helpful chart they provide and still ended up spending $17 in fuel to drive their truck 18 miles!!

RODNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

If a person rents for 24 hours and has it for 27, I think he/she should only be charged for one day.

BARRY R. 
Évaluation :
5

All vehicles should be rented with a full tank and returned with a full tank, just like rental cars.

JOHN S. 
Évaluation :
1

Prior to renting a vehicle to a customer ensure the roof is leak tested as snow melting on the roof caused a leak in the attic portion of the truck and made some of my items wet and unusable. Additionally, when presented with this info, this location did nothing to remedy the situation and I was told they are too busy to contact me when a manager was on site next. Poor customer service and poor equipment at this location.

Doug H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mallory H. 
Évaluation :
2

I had to help pull trailer out of the snow got charged 75$ to drive 20 miles one way to drop it off at another location and had to back the trailer into it's new position with no guidance, my trip took 3 hours for only 1 motorcycle.

DAVID Y. 
Évaluation :
4

Shout out to Cory who worked on the receiver to fit a hitch and to Duane for hooking up the trailer in VERY cold temperatures…also to Thomas who got me scheduled early…..Thanks

DAVID H. 
Évaluation :
5

Checking was great, check out took much longer. I was still impressed with the full service and accessories available.

DENNIS LEE L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

The customer service was terrible. The gal was rude and did not quote us the correct amount. If you have a trainee I would reccomend there being a veteran staff along side of her. We have rented from this facility several times. This was the worst customer service. When we called the manager. He blatantly said my husband was lying about the quote and he miss understood the lady. There is no excuse for miss quoting a trailer and then stating "it must be a deposited, you should get it back when you return the trailer." Then when you return the trailer she says well I guess I waS wrong. IM SORRY I GUESS I QUOTED YOU WRONG.

JEREMIAH S. 
Évaluation :
1

tires were bald, sketchy driving for the given time of the year, there was a descrepancy with the milage and requested a phone call to go over cost, got generic message saying that would get phone call within 48 hours no one ever called me!

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOLAY C. 
Évaluation :
4

The truck wasn't ready when I got there (snow needed to be cleaned off and windshield wiper replaced) so I had to wait a longer than expected. However, I appreciated them noticing the wiper and also the service was very friendly

JULIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Eric was great! Very friendly and helpful employees! Thanks

ERICA P. 
Évaluation :
2

The employees were not very friendly. One guy had me step out of the line i was waiting in to move the truck I brought back to a different place so I lost my place in line and had to wait after others came in after me. I have rented from this location many many times in the past and never had to sit in the cab while they checked the lights and signals etc...I asked if that was a new procedure, they indicated no. I didn't think I should spend my time doing something they get paid to do.

CATHERINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON A. 
Évaluation :
3

The female employee was fantastic however she was all alone. My truck was frozen ice from yesterday's storm. She needed tools to open the back. She worked hard at scraping the ice off the windows. Then as I drove out I noticed the check-engine and service brakes warning on dash. Text message said rear right tire needed air. I reported these when I returned truck

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCESCA C. 
Évaluation :
5

You are totally awesome. Customer service is awesome. Thank you so much

DONNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keliane W. 
Évaluation :
5

This group is always helpful and great. I recommend the division & magnesium location!

jami N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Cory was above and beyond wisdom and politeness in helping me at this location, highly recommend this store!!!!!

ROBERT B. 
Évaluation :
3

Reduce the price per Mile. It cost me $400+ for a local move driving less than 175 miles. That's highway robbery. I understand the Malaga's charge if your not returning it to the point of origin, it local is total BS.

DARREN M. 
Évaluation :
5

The staff was very helpful and friendly.

TINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX N. 
Évaluation :
1

I rented for the first and last time. I got attended by a new worker she did the best she can being her first week there. There was a money misunderstanding between us. I came back from what I was doing I got a bill off 2 dollars. I tried speaking to the manager just to clarify what happened and he was so rude his attitude was so disrespectful and his comments too.

JOSE Q. 
Évaluation :
4

The team was very nice and accommodating. We were fortunate to have Tiana on onsite at the time of our visit. She was an essential in the coordination of our UBox rental. Tiana went above an upon to make sure we knew the right place to go for the rental and who to connect with. We arrived at the East Sprague Ave, where Lisa greeted us with a smile. Lisa helped correct issues and frustrations we experienced from a call with the Traffic line. She worked quickly and efficiently to make sure all necessary steps were in place for a successful rental. Both ladies were very knowledgeable in U-Haul operations, had a pleasant and professional attitude.

MICHAEL R. 
Évaluation :
3

Sign on side of trucks says 39,99 per day plus milage...THATS A LIE!!!!!! 79 A day plus milage. Major misrepresentation

DAVID MICHAEL S. 
Évaluation :
4

I was really disappointed in how the condition of the tow dolly was then not even 20 minutes of driving I had to pull over because the chains were not hooked up correctly from the U-Haul employee I got to my car that I was towing and the ratchets wouldn't even work because they where so rusty I had to stop what I was doing and go to the parts store and get lube for them because they wouldn't even move then the straps there so frayed I could barely put them in I was a little disappointed in how the employees kept there tow dollies I would like to ask for some sort of reimbursement Thank you David Harrington

DAVID H. 
Évaluation :
5

Very friendly and helpful

Henry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
1

Upon check-in of equipment the gal that checked the fuel gage insisted 2X that we did not have it at the correct fuel level and would have to pay the surcharge. She even checked it twice upon my insistance. She said "I know how to read fuel gages; I do this all day!" She said it rudely and with an attitude. Well I know how to read fuel gages too and demanded to talk with a manager who verified the Gage was as I stated...right where it was supposed to be. He refunded me the surcharge. But there was no apology. From this experience I have to conclude that as long as that gal has been working she has been ripping off customers. Uhaul corporate needs to do an audit of her checking compared to other employees at other locations and see if her fuel surcharges are way higher and if so she needs to be fired. Also this was the 10 ft bed uhaul. I will never rent one that small again. It bounces all over the place like you are in a jump house while empty as well as full. I have used all the other larger sizes and never had that bouncy experience. I just didn't need a big truck this time. Spending 10 more a day would have made it not bouncy and that small truck got horrible gas mileage so there was no savings in fuel usage either.

SCOTT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY C. 
Évaluation :
4

The customer service at pick up was a bit dry, not too friendly, however when I dropped the truck off, it was much better.

DEBORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

people are better than websites. phone better than website. website is not good. marketing is more interested in having website and not having to deal with people. people are your true asset and in uhauls case website is to complicted. kismif. i tell people go to the store they care, and use phone not website.

STEVEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally g.  |  Premières impressions 
Évaluation :
5

Everything worked - from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

GLENN M.  |  Premières impressions 
Évaluation :
4

Le service à la clientèle était génial. The equipment was in less than stellar condition. The first truck we were assigned had a punctured tire so we had to wait while they unburied a second truck and switched the paperwork. The battery died on this truck in the yard after a 15 minute load with only the light in the back on. We had to jump it in order to complete our move. Put us way behind schedule and people were waiting on the other end. SUPER frustrating! Returning after hours was just as bad since for some unknown reason you require account creation to return a truck you ALREADY have all my information for. The Cares site would not let me create an account saying I already had one but also would not let me sign in because either my email or password was wrong. I couldn't say forgot password. At this point I gave up. It was late, snowing and we still had a 75 minute drive home. I dropped the key in the box and was promptly charged the next morning for not returning it properly. Not impressed 😕

LISA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY K. 
Évaluation :
4

Pretty expensive. Very misleading 19,95 and then after mileage and insurance and tax $109. Advertise more accurately would be nice and a reasonable amount. It seems after covid consumers are getting price gouged. I get it money has been lost...but many of us are in the same position as big business and struggle to pay fees that have increased due to businesses wanting more and more income for their bottom line. I am willing to pay a fair price but 109 was a bit steep.

MARION C. 
Évaluation :
5

I received great service and the truck was clean and available. It's nice to have a place where I can get what I need on short notice! My thanks to the staff at U-Haul.

JULIANNE L. 
Évaluation :
1

My property inside got wet from a hole in the trailer

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO A. 
Évaluation :
3

My reservation was made at a location close to my house almost 2 months in advance but I was sent to the North Division location for pick-up (an hour out of my way) and told that I also had to return to this same location instead of the one close to me. This wasted a significant amount of time and fuel on my part.

IVAN R. 
Évaluation :
1

They gave me an appliance dolly that was old, strap was torn, paint peeling. I asked if I could have a newer one, which they had about ten newer ones, and she said this is the one signed out for you. We would have to redo the whole thing and walked off. They are lazy as hell and the dude that works there talks so damn loud you can't hear the person helping you. They seem so put out when you go in to rent something. I will go elsewhere next time.

KIMBERLY B. 
Évaluation :
4

Can be difficult getting in and out in traffic, especially when pulling a trailer.

DAN T. 
Évaluation :
2

The car dolly should not have been released for use. The driver side car ramp would not lock into place. Fell out when loading the vehicle could have hurt someone or damaged the vehicle being loaded. Driving back home the same ramp was coming out of the storage slot. If it actually did leave it could injure or kill someone and I would have been responsible for not securing the load.

ANDREW I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA F. 
Évaluation :
5

Rented a trailer. My truck turns out had blown fuse so the trailer lights wouldn't work. Folks at the office troubleshot the problem, identified the problem (which blown fuse) and replaced it and got me on my way. They were very proactive and the efforts were much appreciated.

DONALD D. 
Évaluation :
5

Make sure the afterhours equipment return website actually works. So you can return your equipment.

MICHAEL E. 
Évaluation :
5

The cab of the truck was clean and the truck was well maintained. The cargo area was dirty with some rocks trapped along the tie down rails. It was like the previous renter did not sweep out the back.

Laura F. 
Évaluation :
1

I rented a van from uhaul bill was 65$ rented a 10ft truck same price for 4 hours was charged double that same rental fees how does this compute please explain these charges or I may have too consult a legal representative too explain this thanks

Gerald O. 
Évaluation :
3

I'm a bit confused about the bill inrented a 10ft truck at 19,99 4 hours rounded about 3 hours brought back with 15$ insurance and my bill came out too 122$ weird too me I need a statement on this bill

Gerald O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

All's good thanks

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN GERARD M. 
Évaluation :
3

There were tons of U-Haul vehicles on the lot. It made it extremely difficult to find the right truck. Staff didn't seem to want to help. When I asked one employee where I could locate it, he randomly pointed and said “somewhere over there I think.”

Andrew B. 
Évaluation :
1

The poor employees were set up for chaos because the branch manager Travis gave away our 26 ft truck to another person earlier that day. We reserved this way ahead of time and arrived to find our teuck was given away and we had to settle for a 20 ft truck. In turn we had an additional trip to the new house. Furious. I felt bad for the employees there trying to clean up his mess.

Angela F. 
Évaluation :
1

This location is garbage.

LISA P. 
Évaluation :
5

Pro Rate your rental for shorter term returns and saving the customer money

SCOTT KEITH C. 
Évaluation :
1

Extremely rude customer service was charged 100 dollars after the guy asked if I wanted a smoking allowed rental I will never rent from U-Haul again smoking is bad I get it but U-Haul is worse than smoking

Tommy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D. 
Évaluation :
5

It was great. Thanks.

ANN G. 
Évaluation :
1

Drove a total of 11 miles and was charged for 7 gallons of gas. Clearly, does not compute. Dishonest do not use this location.

Bonnie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY D. 
Évaluation :
5

The staff was exceptionally helpful and professional. It was much appreciated!

Jeremy B. 
Évaluation :
5

We rented from U-Haul three times in the last month, and each time, we were treated fairly and with good-natured trust. Prices are fair, in my opinion.

LINDSEY M. 
Évaluation :
5

Wonderful place

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronna C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE WILLIAM B. 
Évaluation :
5

nothing -

VIRGINIA P. 
Évaluation :
5

This truck was awesome! The last one was a total pile of crap, but this experience was absolutely perfect.

max B. 
Évaluation :
2

Make sure everything on the truck works BEFORE assigning it to a customer. We were put behind schedule because we had to switch trucks and no one available to redo the contract right away. I told them I was paying to people by the hour and they were putting me way behind but my complaint fell of deaf ears. The truck we ultimately got is in serious need of U joints! It cluncks very loud when shifting into gear and when shifting gears while driving.

Sarah A. 
Évaluation :
5

Customer service had me drive all the way to a location in Elk, WA and the equipment wasn't going to be there at all. Too many phone calls to try and straighten out all the mess. Not enough blankets , The storage unit my sister is renting in Chandler, AZ was changed as the other unit was in the heat and wasn't adequate. She, Flo Carrico is currently renting a inside unit which is nice. The customer service debacle was terrible, lost information, numerous phone calls, non caring individuals handling the crisis. sincerely Hubbard A Singleton 1/509/999/3843

HUBBARD S. 
Évaluation :
2

Your prices are really high.

DAWN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rana A. 
Évaluation :
5

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Christopher C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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