Évaluations des clients U-Haul Storage at Silverton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at Silverton

Cote générale :

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LYNETTE L.
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Excellent customer service!

Jose F.
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Good service

MARSHALL R.
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Le client n'a pas laissé de commentaire.

JEFFREY DAVID S.
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Keep up the great work.

LINDA SUE S.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

MATTHEW ALAN L.
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Le client n'a pas laissé de commentaire.

Norbert S.
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Great service. Fast too.

micheal T.
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Le client n'a pas laissé de commentaire.

NATHAN S.
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Le client n'a pas laissé de commentaire.

Tommy J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stewart B.
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Your staff was excellent!

Thomas B.
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Le client n'a pas laissé de commentaire.

Joshua A.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Glennda W.
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Le client n'a pas laissé de commentaire.

Teresa C.
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Le client n'a pas laissé de commentaire.

MELVIN ARTHUR L.
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Well run, but appears to be under-staffed.

Robert B.
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Staff was very friendly and helpful

ADRIAN JAVIER V.
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Employees were not wearing masks both times I rented from this place. Employees also talked about going on lunch while I stood at the counter waiting for someone to help me.

Jesse O.
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Le client n'a pas laissé de commentaire.

joseph O.
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Quick and easy pickup and drop off. The guys were helpful and courteous. Lock on the back of the truck was broken when I did my initial walk-around, they gave me a new one no problem. Thanks for letting us park a personal vehicle on site while we did the move. Uhaul makes a stressful move a lot easier.

Sang C.
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The employees are great here

Martin L.
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Le client n'a pas laissé de commentaire.

RANDY J.
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Le client n'a pas laissé de commentaire.

SUSAN JANE L.
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There was serious confusion about the rental and the correct location from which I should have gotten the van. It was confusing about what vehicle I could rent and was switched from a van to a truck and then back to a van--which eventually worked well for me. I felt like the rental people were trying hard to satisfy my needs but it was just twisted and wouldn't get straight.

RICKY LEE P.
Évaluation :

When I called to reserve the truck I waited 28 minutes on hold before I was connected to an employee. I feel when I want to call a specific store I should be able to. But instead the phone call that I made went directly to U- Haul 800 . That was my only complaint. Everyone at the Silverton address was super. Thanks

Florin P.
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No masks. Very very poor service on return.

Valerie B.
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Manager and personnel here very helpful and caring.

IGNACIO Z.
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Excellent customer service I Highly recommend.

JOSE ELISEO Z.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Great employees, always helpful. We put 18 miles on the truck, so figured $20 would be an ample amount when we returned it. They charged my card additional fuel charge. A typical U-Haul gets around 10 miles per gallon, this is on their site, we put in 8 gallons, for 18 miles, and they charged us addition $20 for gas. Do better Uhaul

Karen S.
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Le client n'a pas laissé de commentaire.

Angela E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maxwell R.
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Update database of vehicles that can be used with the auto transport. The first vehicle for perfectly, the second was 3' longer than the trailer. This location then refused to rent a dolly to me to move the other vehicle as the computer system stated it would fit on the trailer after I had just placed a reservation over the phone for a dolly. I had to then go to four other u-haul locations to find a dolly, eventually driving over an hour away to pick one up.

Michael M.
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Everything went well. The van worked just right, and I didn't have to wait long for check in or take back. Thanks.

Robert B.
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Staff was very friendly and helpful. Thank you

Max M.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Stephanie K.
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The customer service employees were professional and personable and patient. Moving is stressful! They were great.

Kenneth A.
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The crew made the process fast with no hassles.

Tanya W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ANTHONY CORNELL S.
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Customer service was awesome. The employee who helped me was cheerful, helpful, knowledgeable, and should be given a raise.

Darrel J.
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The service was not good , the one guy was mean to me on the phone the morning of the pickup, I was in tears. They kept telling us they didn't have our truck we had reserved . Worst service and over priced for crappy service.

Ernesto C.
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The entire experience was easy and quick. No issues to be found.

KEVIN WILLIAM B.
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Have no complaints. Keep doing what u do.

Todd D.
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Employee needs more computer help, couldn't figure out why I was getting charged 4 dollars on a card, didn't ask if I wanted to be charged on card I had on file for pickup. I did online check in and it still felt like it wasn't faster.

Frankie D. | Expérience générale |
Évaluation :

Clean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Thank you

Andrew A. | Premières impressions |
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Staff made sure to take the time to help me fully.

Sean Y.
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Le client n'a pas laissé de commentaire.

Elizabeth P.
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The customer-service person, David Hunt, was cheerful and very helpful. Kudos to him for providing an excellent customer service experience.

DAVID B.
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We have been using U-Haul, since 1950, and have always found them to be very friendly and helpful in our making our moves. We will plan to use u-Haul if we move again. We have been married 50 years and are beginning to slow down. Keep up the good work. Dave & Eunice Brown.

Paul M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ROBERT EDWARD B.
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Le client n'a pas laissé de commentaire.

Gerald J.
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Le client n'a pas laissé de commentaire.

Leigh C.
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Le client n'a pas laissé de commentaire.

LAUREL JEANNE C.
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Le client n'a pas laissé de commentaire.

rajendra p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shirley H.
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Prefect experience 😷

BRIAN GREGORY J.
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First of all I was charged for an extra day when I had returned the truck and hour early. My original plan was to pick up using the Uhaul app at 8pm on Sunday, so I could return it after closing the next day. I was called and told the rentals were unavailable on the app without explanation. I made it to the location just in time on Sunday to pick up the truck and asked if there was a way to let me use the truck for the times I needed. But there was no one who could make this exception. Last week I reserved a truck and when I went to pick it up I asked about using a corporate code. I needed to contact my contractor to re-reserve the same truck to use the code, but somewhere along the line the code was not applied to the reservation and charged the full amount to my personal card. I was also shocked to see the mileage rates increase from $0.69 to $0.99 per mile. I would like to know how we can make this fair before I use this service again anytime soon.

Michael G.
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Le client n'a pas laissé de commentaire.

Edith F.
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I could not believe the quick service!! I forgot to reserve a truck. I called the same day and was able to go within an hour to pickup the truck. Wasn't even there 10 minutes and was in the truck and on my way!!! Excellent service. Thank you to everyone! Great friendly staff!

Erik S.
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Le client n'a pas laissé de commentaire.

Josh S.
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Le client n'a pas laissé de commentaire.

ARTHUR K.
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Le client n'a pas laissé de commentaire.

Damoni W.
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Where do I start? Make sure that online processes do not hold up the in person processes. They should make things go faster not slower! Moving is already stressful and unfortunately, uhaul made my weeks of moving even worse. Workers are really nice, but the incompetence of getting my truck checked in while everyone was busy, and having to be called everyday for about a week and a half to tell me the truck had not been turned in, was horrible! I had also bought many boxes and other products and even a storage unit from uhaul, so to have such treatment while I was doing so much business with them was extremely frustrating and disappointing! I have had good experiences with uhaul in the past but after this, I will probably never use uhaul again!

JOSHUA DAVID C.
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When a reservation is made by a customer, keep the reservation. Anyone can take a reservation , but the key is to hold the reservation. Sorry ya'll suck and I will never use u haul again.

SETH DAVID P.
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Your store manager and his crew went above and beyond to make sure I got a piece of equipment extremely last minute.

RICHARD EARL B.
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Le client n'a pas laissé de commentaire.

KAYLA MARIE G.
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The girl who helped me was awesome I know her name is Kayla but spelt different

Ken P.
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I definitely would recommend

MARK STEPHEN F.
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Le client n'a pas laissé de commentaire.

ADRIAN ALBERTO S.
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Le client n'a pas laissé de commentaire.

Shawn P.
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Le client n'a pas laissé de commentaire.

CYNTHIA B.
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I have a torn Acl and can't stand for an hour waiting. When I returned my truck at the allotted time no one met me in the lot to check in. When I entered the building there were about 7 people ahead of me. I went up and handed the clerk my keys and asked if he would email me a receipt. Well it was not checked in until 3:43 and they charged me for another days rental!!! Really dirty pool! I would not recommend this location!

Talitha V.
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Le client n'a pas laissé de commentaire.

JENNY ELIZABETH P.
Évaluation :

This location was great, but originally I reserved a trailer at a different location and only received an e-mail Friday at 5:15pm when I was supposed to pick up Saturday at 11:00am. The new reservation was at a location an hour away from my previous reservation. It was very frustrating that this would even happen, let alone not even get a phone call and only get an e-mail. When I called to figure out what was going on I had to wait on hold for more than 30 minutes just to be transferred again. It was extremely frustrating.

Raymond Y.
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I needed to rent a 10 ft truck and auto transport. The location had the truck but the auto transport was at a location about 4 miles away. The reservation was made 2 days in advance. Good customer service would be to have someone on the staff get the two together in advance. Bad customer service would be to have the customer stand in line for 30 minutes to sign a contract for the truck, drive the four miles, and then stand in line again to sign a separate contract for the auto transport. Guess which one U-Haul selected??? In addition, the truck that was rented had a constant low tire pressure warning that the staff said was OK - they just didn't know how to turn it off! Really instilled confidence in their professionalism.

Rolando R.
Évaluation :

As far as I can see nothing. The staff were friendly and professional. Especially Kayla ( not sure if spelled correctly), she was very courteous and engaging! She went above and beyond to make sure that we were happy with our experience!!!!

JAMES SIDNEY H.
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The person we had help us was great with customer service.

Jeffrey D.
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The folks at Silverton Rd. and Foster Uhaul did an excellent job and met all our needs.

Frankie D. | Premières impressions |
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Excellent employees!!! Great customer service!!! I give them 5 🌟🌟🌟🌟🌟!!! Thank you!!! Frankie D.

ZACHARY WILLIAM B.
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Dropped the trailer off the same day I picked it up and where the guy told me to drop it off. They call me 4 days later asking about the status of the trailer. Guy was super unprofessional to the point it was one of my friends pranking me. I don't take kindly to be talked to like a child.

AVERY KIM R.
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Le client n'a pas laissé de commentaire.

RUSSELL B.
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I rented a truck for one way. Dropped off the truck the next day. The staff was so unorganized they didn't check in the truck until 2 days later. I was charged for keeping the truck an extra day, tried calling about it and was told by the GM that he would get back to me within 24 hours after checking the cameras to resolve the issue. Didn't receive a call back and every time I call the location I get sent to dispatch saying that no one is available to answer the phone and at this point I do not know if I'm going to get my money back.

Michiko M.
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It's not about the location. I wouldn't recommend uhaul after my most recent experience.

David S.
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Le client n'a pas laissé de commentaire.

Jeff R.
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Did not like getting charged an extra $7.00 for just removing the hand truck because it was in the way of loading the truck!

Cheryl B.
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Le client n'a pas laissé de commentaire.

Christine V.
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I was charged $75 in the morning when I checked out the truck about 9:30 or 10:00 when it was returned at 4:00 the same day I was charged $758 saying that in that short period of time and only traveling approximately eight blocks I was told we put on over a thousand miles in the on the truck I'm now disputing that charge with the credit card company this happened on Tuesday supposedly they were looking into it it's now Thursday and I haven't heard a word

DOUGLAS WAYNE F.
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Le client n'a pas laissé de commentaire.

Sharon O.
Évaluation :

Mariah was a great help and was very informative. The only hiccup was missing the furniture pads. When I called about them, Mariah said I could come by to get them or they would reimburse me the rental fee of $5.00. Otherwise, everything was easy and went very well.

Michael H.
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Le client n'a pas laissé de commentaire.

mike e. | Expérience générale |
Évaluation :

I have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.

ANTHONY R.
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Le client n'a pas laissé de commentaire.

Ivan D.
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Le client n'a pas laissé de commentaire.

Dena T.
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Le client n'a pas laissé de commentaire.

KYLE ALLAN C.
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Le client n'a pas laissé de commentaire.

MARK ROBERT S.
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Le client n'a pas laissé de commentaire.

STUART HUGH A.
Évaluation :

Great People & Excellent Customer Service :) Pure Gold :)

Jason A.
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Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

I cannot recommend U-Haul itself for the incredibly poor treatment and misrepresentations made during my move, but the staff at this location was helpful and courteous. I am concerned that vehicles in Oregon are allowed to be used to transport marijuana (it's legal here) and the odor from that cargo doesn't easily leave the truck or the U-Haul cleaning process is inadequate. Three different store clerks acknowledged the smell - even at my destination days later - and the company's response was essentially “too bad for you, we are busy.” They should not be renting out vehicles that are not clean or ready for a family to use.

Brian B.
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Everything went as planned. The app did not work so well when trying to enter the record of damages but otherwise it was a great experience.

ANNE LOUISE T.
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It was pretty busy when I was there so had to wait longer. Maybe have more than one person working. Two would have been alot better.

Molly E.
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The staff were very friendly and efficient. I Enjoyed joking around with the owner of the shop while doing the transaction. For my first time pulling a trailer, the staff made it painless.

Shane W.
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They wiped down the interior before I took it, but the windshields need to be cleaned before they are rented out and someone who used the truck before me smoked inside or smelled of smoke. I had to Frabreeze the inside.

J R.
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Le client n'a pas laissé de commentaire.

MIKE PATRICK E.
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Nothing...you guys are awesome

GORDON M.
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Le client n'a pas laissé de commentaire.

Jim P. | Expérience générale |
Évaluation :

I found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.

William T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Victoria S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adine G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cheslin T. | Expérience générale |
Évaluation :

i really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secure

William T. | Premières impressions |
Évaluation :

extremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressed

brandon r. | Expérience générale |
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Liked it. You guys do a solid job!

chris p. | Expérience générale |
Évaluation :

We had reserved 2 10x20 units but when we needed the second unit they only had a 10x10, this created stress with our move and the smaller unit was no where near as convenient and easy to use it had at least a 1 foot step up. When originally reserving the units I was able to speak directly to the location all other calls went directly to the call centers which had EXTREMELY long wait times. Luckily on our first trip I grabbed the managers business card and was able to get assistance via email to her. Your APP for reservations and payment is really good

Uriah T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

laurel a. | Premières impressions |
Évaluation :

I’ve been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.

Dawn R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Dawn R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

chris p. | Premières impressions |
Évaluation :

The gentleman who assisted us was awesome! Great employee

Brad M. | Premières impressions |
Évaluation :

Super nice and very helpful great experience

HAZEL L. | Premières impressions |
Évaluation :

Need to let people know that you have an elevator available. It was a wonderful surprise!

MICHAEL V. | Premières impressions |
Évaluation :

I have to rate low because of my experience. 1st, the online app did not accept image of the back of my drivers license, so I could not order online. The next day, I physically went to rent (Sun) at 430 pm... lose at 5. I was told bluntly, without even trying to listen, we cannot rent in the last hour. Told to do online. Explained I already had. I tried again. This time it asked for a alternate number and no matter what I entered, with hyphen or withou...several different numbers, it would not advance and finalize. It did accept the money. THEN after 3 attempts to call and get help (again, point blank, i cannot help...referred to same numer and menu)...waiting again. 3 person really heard me and tried to help...then suddenly disconnected. Had to wait till next day to sign up and unload. Had to miss work.

marilyn j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ron T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

George B. | Expérience générale |
Évaluation :

I've had several interactions with this facility. All were good experiences. Thank you.

Whitney H. | Expérience générale |
Évaluation :

Excellent experience storing with uhaul! The staff is friendly and helpful. Facilities were secure yet easy to access, my belongings were as safe and secure for the entire time they were stored. Would recommend over and over. Thanks guys! Keep up the good work!!!!

Lindsey W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary K. | Expérience générale |
Évaluation :

Very helpful and assisted us on many levels. Great group and clean storage

Patricia A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

margaret h. | Expérience générale |
Évaluation :

I rented storage and rented a van from this store. I could not have had a better experience. Your staff was so kind and professional, and everything went smoothly. Because of the coronavirus situation, I had to move out of a dorm and into a new apartment and get ready to start a new job in a new city over the course of a weekend. I absolutely would not have been able to do that without the support I got from your store. Thank you :)

mona s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT C. | Premières impressions |
Évaluation :

The nicest people I dealt with on my move.

Kat F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

krystal s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

margaret h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Neils J. | Expérience générale |
Évaluation :

The staff is snotty and behave in a 'im better then you manner'. Staff tells customers one thing and the ownet/manager contradicts her staff. That doesn't look good on any business. The result of this kind of miscommunication was that I had to move out of my storeage unit in less then 24 hours. I wouldn't store here.

Kat F. | Premières impressions |
Évaluation :

Fantastic and life-saving service from Sherry Anderson at Storage on Silverton in Salem, OR. She helped me and someone else at the same time without breaking a sweat and got us both what we needed quickly. Relieved a lot of stress in our move! Thank you!

Debra C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Aurora G. | Premières impressions |
Évaluation :

The customer service was amazing and they help me with what I needed answered every question and was super friendly

Cathrine C. | Expérience générale |
Évaluation :

The BEST UHAUL SERVICE I HAVE EVER HAD!!!! AT 57 I HAVE HAD ALOT OF USE FOR UHAUL. THIS ONE IS THE BEST

Neils J. | Premières impressions |
Évaluation :

This has been an absolute night mare. I really really wish we had gotten storage somewhere other then U-haul Storeage at siverton.

Julie E. | Premières impressions |
Évaluation :

Miss Sherry at Silverton Rd Uhaul is amazing! I keep bringing her my business anytime I need a moving truck, boxes, storage unit or any other supplies. Miss Sherry has my business for life!!

Debra C. | Premières impressions |
Évaluation :

The whole experience went very smoothly. Sherry was very kind and accomidating. I will always choose U-Haul for truck rental and storage.

Daniel S. | Expérience générale |
Évaluation :

Thanks

kimberly g. | Premières impressions |
Évaluation :

This store was so busy today. Still got great service and originally got a small storage but found it was way too small and they got us a bigger one without throwing a fit. Thank you !

Brenton M. | Expérience générale |
Évaluation :

Nice, easy to access storage unit.

liz e. | Premières impressions |
Évaluation :

Everything went very fast and smooth. The customer service was excellent. The woman who helped us was very helpful.

Francis M. | Expérience générale |
Évaluation :

Kudos to the whole team.

Alex C. | Expérience générale |
Évaluation :

Most everywhere else has 24/7 access to units.

JACKIE W. | Premières impressions |
Évaluation :

Sherry and all her people were very professional and kind, great job!

Rhonda A. | Expérience générale |
Évaluation :

For the last several months I have had horrible experiences with U-Haul but I can tell you Sherry and Salem has helped me out tremendously in many many ways I certainly appreciate you having an employ

timothy a. | Premières impressions |
Évaluation :

Sherry Anderson is a great person and an excellent G.M. great place for storage units thank you for your time and efforts Timothy A.Avila yo?!;;:

LEE P. | Expérience générale |
Évaluation :

The lot is kinda small and tight.

Pauila D. | Premières impressions |
Évaluation :

Everyone was so nice!

Karen H. | Expérience générale |
Évaluation :

They were all awesome. I will go back for any other storage/ rental needs

Corey C. | Expérience générale |
Évaluation :

Na

Steven W. | Expérience générale |
Évaluation :

A+! Shari went out of her way to help me with my move from start to finish. She even remembered my name over a month after I rented a truck and storage unit! I highly recommend U-haul Salem Oregon.

Marcus C. | Expérience générale |
Évaluation :

They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).

JIM E. | Expérience générale |
Évaluation :

Thanks

Francis M. | Premières impressions |
Évaluation :

Always good service.

Lisa J. | Expérience générale |
Évaluation :

Very clean and the staff was really nice and helpful.

Steven W. | Premières impressions |
Évaluation :

Excellent service! Sherri really made my move run smoothly. Thanks!

NATALIE W. | Expérience générale |
Évaluation :

Thank you

RYAN T. | Expérience générale |
Évaluation :

In a time of need, this particular Uhaul agency went out of their way to help me. Great team.

Suzanne C. | Expérience générale |
Évaluation :

I have utmost respect for this U-Haul operation, especially Sherry Anderson. My issue required patience, I was very happy with the result. Both women drivers I met, also had praise for Sherry. Thanks

Connie b. | Expérience générale |
Évaluation :

Sherry Anderson went above and beyond her job. She understood our needs and made it as comfortable as possible. Every store should have a Sherry. You rock girl. Thank you so much

Tonjia D. | Expérience générale |
Évaluation :

It was a terrible experience. I will never use Uhaul again. I'll tell everyone not to ever use your company! Lost my things and double billed me. Uhaul SUCKS!!

Judith A. | Expérience générale |
Évaluation :

Sherri, the store manager was excellent...professional and very helpful in finding a solution that met the needs of our out of town college student. Judith Abraham

lesley k. | Expérience générale |
Évaluation :

Very friendly and helpful staff.

Sifan K. | Expérience générale |
Évaluation :

Was never at the facility - had my u-box delivered directly to me. The woman that delivered my u-box was great! Very friendly, very professional - huge thank you!

tracy s. | Expérience générale |
Évaluation :

Great experience

Non reviews have been submitted for this location.

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