Customer Reviews for U-Haul Storage at Silverton

3 620 évaluations

3612 Silverton Rd NE   Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

(503) 399-9418

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 399-9418

3612 Silverton Rd NE
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I pulled in the wrong way and the staff just guided me in and got me on my way. Very friendly.

Keith C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTIAN ANGELO B. 
Évaluation :
5

no improvement needed , everything was great .

BRUCE K. 
Évaluation :
5

Everything went smoothly and quickly. The staff kept me very informed. I felt I received a great service.

TERRANCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshawa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
3

It smelt like cigarettes. I accidentally paid for too much gas and didn't get any money off for that.. I only used their van because my storage was there.

Kayla G. 
Évaluation :
5

Keep doing what you are doing.

WILLIAM DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur E. 
Évaluation :
5

Make sure you document the gas Guage at pick up and drop off otherwise they may try to charge you for fuel and get receipts when you fill it back up

ERIC R R. 
Évaluation :
3

It is BS that it takes almost 40+minutes taking pictures to return a vehicle and if app not available being required to return during day to turn in

EARL R. 
Évaluation :
5

Thank you all for help making uhaul a great company to work with

THOMAS B. 
Évaluation :
5

Great experience! Fast and hassle free.

LEANN MARIE L. 
Évaluation :
4

Rented a car tow. First one was broken at the hitch piece however it was successfully traded for another before we left location.

STEPHANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY JARRETT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALMA G. 
Évaluation :
5

Absolutely loved this uhaul place. The staff was Absolutely friendly and super helpful with our moving. One of the best uhaul places ever! Our last experience with a different uhaul place the people were rude and hardly spoke to us. But this one in particular was just wonderful and will go there again for our next move.

ofelia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY ALLAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FERNANDO V. 
Évaluation :
5

The staff were noteworthy in their helpful disposition and friendly demeanor in every interaction I had with them. Great folks.

JEFFREY C.  |  Expérience générale 
Évaluation :
4

First trailer had a wiring short, blew my fuses in my truck, second trailer leaked water. My cargo was very wet when I arrived at my destination. The counter lady Sherry was extremely helpful, courteous, and professional.

DOUGLAS ALLEN K. 
Évaluation :
3

Not sure was a pretty quick transaction after reserving online

Amber S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE ANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delphina G. 
Évaluation :
5

U Haul should have a frequent flyer program since I rent a lot from U Haul but I appreciate the excellent service I received at this location and other locations

PETER K. 
Évaluation :
3

I was in the store for 5 minutes and no one was there to help out. It wasn't until I went out and asked for help.

LUIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sterling W. 
Évaluation :
4

They need to better inform customers about the email with the truck inspection. I did not know about it and due to the wrong amount marked for how full the gas tank was, (I went 16 miles and had to buy 5+ gallons of gas to bring it up to the starting amount they said in it) It use to be that the staff would get the vehicle for you and double check all of this. now they do not. I only had a hair over 3/4 tank, but the contract said I should have had 15/16.

SUSANNA M. 
Évaluation :
4

The tow trailer was damaged and shouldn't have been in use. When we backed up our car at the Uhaul site in Spokane Valley, the damaged piece caught on our front bumper and dislodged it and did $1500 damage. We are waiting for Uhaul to cover the costs.

NORINE WEST P. 
Évaluation :
1

Telephone calls were not answered when I needed urgent help, despite several attempts. When an associate answered they were not helpful at all.

LOBO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheol C. 
Évaluation :
2

I was overcharged an extra day despite dropping off trailer early. My initial reservation was moved from Silverton to Salem (over 30 miles away) without any warning or advance notice. Showed up to preferrred location on reservation and was told to drive to Salem on the day of pickup.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

Just give them the good service I received; friendly people; answered my questions; even though was busy I was able to drop of the trailer quickly.

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR V. 
Évaluation :
5

Nice customer service

Tannis F. 
Évaluation :
4

I located my truck while checking in online (using my phone), but as I approached the assigned truck it drove away...off the lot and down the street. So, I went inside and stood in line for over 20 minutes. I told the gentleman behind the counter what had happened and he made no comment about it. However, he did provide me with another truck. The entire process put me behind schedule.

michael F. 
Évaluation :
1

Drove 41 miles. Put in close to 6 gallons of gas a quarter mile from drop off. I was told the truck got 8 miles to the gallon. The gas easily covered the mileage. I was still charged for 9 additional gallons of gas upon drop off. Make that make sense.

EVAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
3

It took forever to rent the storage unit. You need to figure out how to speed up the process. We were tired and wanted to go and it took way to long.

Joy E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
3

Took to long to get a receipt to show we returned the trailer.

Joy E. 
Évaluation :
5

Very friendly

DOUGLAS GENE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

I was happy with the service from check out to check in. Will definately be going back next time I need a trailer or truck.

RICHARD LEE K. 
Évaluation :
1

Employee Eli Anderson was extremely unprofessional, his mother the location manager had to take over and fish the check in process with and extreme rude attitude. Today when I return the equipment, Eli followed me outside the store cussing in front of other customers. I do have a video of the situation. Separate email sent to corp.

LEONARDO C. 
Évaluation :
5

The check engine light came on and the truck ran like it was miss firing. The staff at Silverton road were great as always, helpful and curtious.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar D.  |  Expérience générale 
Évaluation :
5

Free coffee? Actual it was very quick and efficient. Shirley got me on the road quickly. Or maybe her name was Sherry. Anyway, nice lady.

ALAN CHARLES S. 
Évaluation :
5

Every thing was great

ALISON NICOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
2

I was not informed of all details. Added stress to my move.

SYLVIA LORAINE D. 
Évaluation :
5

The epuipment & movers were great. Thankyou Uhaul for helping out with a last minute solution.

ERIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
1

Have a truck that runs and doesn't have electrical issues

Ismael E. 
Évaluation :
1

When we went to get the uhaul that we reserved online they couldn't find the keys to it. So then they gave us a different one. That's fine. Then when my boyfriend went to get into that uhaul, the original one we were supposed to get was blocking the one we were taking at this time. So he couldn't get that uhaul out because there was no key to the parked behind him. We had it for 24 hours. 10am to 10am. Well by the time we were able to leave the uhaul location with a uhaul it was 11. We returned the uhaul at 10:30am the next day.. after all the inconvenience they charged us for another day… Very disappointing.

MILO RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher M. 
Évaluation :
5

You all were great, the only thing that would have been nice would have been to know the complete charge before I left your company so I know exactly what's coming out from my Visa. But I was able to figure it out and I'll look for the correct and final charges to my Visa account. Merci.

GLORIA S. 
Évaluation :
5

Manager stepped in and helped make it happen. By flexible schedule for me

STEPHEN DOUGLAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANCE ALLEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
3

The idiot manager lady was trying to force me to wear a mask. Luckily the helper girl said we could go outside. The lady in charge should be fired. 99,9 percent of stores i go into I don't wear a mask and am not harassed to wear one like this manager lady did I will tell people not to go to this location

clifton S. 
Évaluation :
5

take the time to clean the inside of the truck

ERIC B C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Horrible experience. I will never use Uhaul again & will not recommend to anyone who asks.

Kelly B. 
Évaluation :
5

Professional and well organized- painless rental

DANYELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Staff was informative and friendly.

CHRISTINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrica L. 
Évaluation :
2

The straps were frayed and even though we brought the equipment back before closing we were charged the next morning for bringing it back after closing. Finally, NO ONE was wearing a mask (I'm referring to the employees) despite the state mandate.

dustin M. 
Évaluation :
5

My bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.

Brittany J.  |  Expérience générale 
Évaluation :
5

Every one there was nice respectful and cated about us.

tonya b.  |  Premières impressions 
Évaluation :
4

Second time in a row that after picking up a truck, a warning light came on the dashboard of the truck. This time it was a brake warning. Since this was a local and short distance haul, I did not attempt to have it fixed, but did notify the person that the brake warning light came on.

BRIAN LAWRENCE T. 
Évaluation :
1

I was told by my invoice when I rented 39,95 for truck , plus 14.00, for ins,5 for covers , 10 for dolly, plus mil, 69 total and they billed me over 100 and I'm a senior citizen, this is rediculous the truck was in poor condition, gutless, and very bouncy, just NOT HAPPY AT ALL…….

jeff E. 
Évaluation :
5

Shirley was very friendly , and professional appreciated her assistance

BENNIE JOE E. 
Évaluation :
4

The truck was old but clean lots of miles on it I would not have taken it out of town. Only used local approx 20 miles

JOE M. 
Évaluation :
5

Absolutely Nothing Everyone was friendly, polite and easy to work with. Sherry went above and beyond anything I could have expected in helping me out through out my entire rental. She was kind, considerate and patient. She was Wonderful and is Great!

TANYA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNEY MARIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUELA F. 
Évaluation :
5

Customer Service was excellent

JORGE M. 
Évaluation :
3

The door was jammed, they checked the lights, and hooked up for me. However, didn't open the door so when I got to my location it was jammed

GRANT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
2

At pick up, none of the staff were wearing masks.

JANET ANNE GRACE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

My sales associate was incredible. There was a line out the door, which totally took me off guard. She was calm and continually acknowledged all of her customers without making false claims of “ I'll be right with you,” - I understand we can only work so fast having worked as a server 14yrs. She treated each guest with courtesy while remaining incredibly fast and efficient. Rock star in customer service!

KRISTINA J. 
Évaluation :
4

Merci

VALISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER BRAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo W.  |  Expérience générale 
Évaluation :
5

Staff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.

Melissa G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gwen h.  |  Premières impressions 
Évaluation :
5

Curtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.

Sharon H.  |  Premières impressions 
Évaluation :
5

The manager is very helpful and quite humorous

russell M.  |  Premières impressions 
Évaluation :
5

Outstanding professional service. Long story , you'll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.

Shannon O.  |  Premières impressions 
Évaluation :
4

They were awesome

Elizabeth F.  |  Premières impressions 
Évaluation :
4

Storage experience was excellent but truck return not so much

Raema A.  |  Premières impressions 
Évaluation :
5

I've been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Merci.

laurel a.  |  Premières impressions 
Évaluation :
5

Need to let people know that you have an elevator available. It was a wonderful surprise!

HAZEL L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron T.  |  Premières impressions 
Évaluation :
5

The customer service was amazing and they help me with what I needed answered every question and was super friendly

Aurora G.  |  Premières impressions 
Évaluation :
5

Miss Sherry at Silverton Rd Uhaul is amazing! I keep bringing her my business anytime I need a moving truck, boxes, storage unit or any other supplies. Miss Sherry has my business for life!!

Julie E.  |  Premières impressions 
Évaluation :
5

They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).

Marcus C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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