Évaluations des clients U-Haul Storage at Virginia St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at Virginia St

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Riley H.
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Le client n'a pas laissé de commentaire.

Jake B.
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I experienced great customer service from the employee who helped me.

scott M.
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I would not recommend UHAUL next time a friend wants to move. The day before @ 1pm I found out that my 12x6 was not available and the closest one was 2.5 hours away and I needed to leave RIGHT than if I wanted to get to the rental to secure I had it for the next day's trip. I understand Covid is causing problems but not a SINGLE 6x12 in a community of 400k people is unacceptable. And to say that your "dispatch" did not see a problem coming is a straight up lie. The staff @ the Virginia office were amazing but the overall reservation process @ UHAUL is horrible.

LYLE CECIL W.
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After making reservations for the trailer and paying for it, i still had to do it again when I picked up the trailer. Being over 70 years old, I am trying to limit my contact with people for long periods of time. Having to take 30 minutes in the U-haul office to fill out paperwork is exactly what I was trying to avoid by making the reservation and paying for it via a phone call. BUT this U-haul location was 1000 time better than the last one - other than the paperwork..

LINWOOD B.
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Le client n'a pas laissé de commentaire.

NILDA B A.
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Le client n'a pas laissé de commentaire.

Nilda A.
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Le client n'a pas laissé de commentaire.

Connie M.
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Friendly staff. Will use this location again and recommend it too!!!

Gregory B.
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We rented a trailer and they sent us out with faulty lighting and frayed wiring. The running lights didn't work at all. Huge inconvenience as we were driving at night, so also very dangerous.It damaged our vehicles wiring and we had to purchase an additional set of lights because the ones from uhaul were inoperable. They refunded us for having to buy new lights, but we still had a balance on the rental plus have to deal with the damaged wiring it did to our vehicle. Totally unacceptable and the person helping us was in a big hurry so obviously didn't go through the safety checklist.

George B.
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Le client n'a pas laissé de commentaire.

Johnathan W.
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Location was fine and don't have any service complaints. However the booking process was a nightmare via the website and even over the phone. Everyone was professional, but getting a confirmation online, then receiving a cancelation notification is frustrating. So, i called uhaul directly and made a reservation over the phone which required me to drive an hour out of my way. Then receiving a call a few hours later saying my 2nd reservation couldn't be completed the same day and they didn't have the auto transport i confirmed a couple of hours ago within 300 miles. I was offered a $50.00 credit for my troubles, but didn't help with my situation to move a car from CA to AZ. After I gathered my thoughts, i called back and inquired about a tow dolly instead of a full transport trailer and was able to secure the tow dolly. However i was towing a 1982 dodge d50 that required restoration and I was unsure if the tow dolly would work for my application. It all worked out in the end, but left me with some hesitations about future uhual rentals.

Marian B.
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Le client n'a pas laissé de commentaire.

Mitesh P.
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Le client n'a pas laissé de commentaire.

Phillip H.
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Le client n'a pas laissé de commentaire.

Clinton K.
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Le client n'a pas laissé de commentaire.

LUCELLY ARIANA A.
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Le client n'a pas laissé de commentaire.

Ryan C.
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Le client n'a pas laissé de commentaire.

Douglas F.
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Le client n'a pas laissé de commentaire.

Rene R.
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Very quick and friendly. They finished off a great rental experience!

Susanna C.
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Thank to the staff here who made the rental process less stressful. I was able to feel more comfortable and confident with your assistance and accommodations. I made it to my destination without any trouble. I would advise making reservations from the start.

Ove B.
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Return process was needlessly long

Rosalind T.
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The employees were very pleasant. However the truck we received was filthy. There were bugs all over the windshield and front of the truck. Empty can and bottle from previous renter were still in the vehicle.

Patricia M.
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Le client n'a pas laissé de commentaire.

mike L.
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Le client n'a pas laissé de commentaire.

Claudia W.
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Very disappointed only one clerk working on a Sunday morning before a Monday holiday. Very long line. I couldn't use the echeck in because of the need to add an additional driver. I will say the location is very easy to drive in and out of compared to other U-Haul locations.

Scott S.
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My only concern is the wait to speak to person on the phone. NOT the location, I spoke with them but I was put on hold for a long time when calling 1-800-uhaul. The people at the location were VERY helpful and courteous.

Robert R.
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DIdnt have the equipment at the location i ordered at.. drove to a new location, they didn't have the equipment I ordered/ reserved, I had to take a substitute. When checking the tires after leaving with the trailer and driving on the freeway, 1 tire didn't register a psi on tire Guage it was so flat and 3 tires were at 30 psi. I bought a tarp since I didn't get a closed trailer as reserved. When I tried to return it for a refund, they stated "if you don't have a receipt, no refund" when looking through the paperwork I was given, they hadn't given me a receipt for the tarp.

David M.
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Le client n'a pas laissé de commentaire.

james C.
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Le client n'a pas laissé de commentaire.

Priscilla R.
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Le client n'a pas laissé de commentaire.

Valerie B.
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Le client n'a pas laissé de commentaire.

donna B.
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Le client n'a pas laissé de commentaire.

Steven A.
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Le client n'a pas laissé de commentaire.

Michael U.
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Le client n'a pas laissé de commentaire.

Jessica D.
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Le client n'a pas laissé de commentaire.

Sara M.
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We have used U-Haul several times over the last few years, and have almost always rented or returned equipment at the U-Haul Storage at Virginia St. site. The people there are top-notch, but overworked. You really, really need to have more people working there. It always takes a while to check in. Christian J. was a delight at the desk and very helpful getting the trailer hooked up.

Reagan R.
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Whoever I returned the vehicle to in the morning was great. Awesome customer service - I cannot remember his name but I was there at 730am on a Thursday morning

Timothy B.
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Le client n'a pas laissé de commentaire.

Jonathan L.
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Christian made the process go thru as smooth as butter. Best Uhaul employee Ive ever worked with.

SHAYLENA R.
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Super easy check out

Pete M.
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Le client n'a pas laissé de commentaire.

James F.
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Le client n'a pas laissé de commentaire.

pauline M.
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Staff was courteous and quick to check my equipment in.

SANDRA NICOLE W.
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SUUUUPER SLOW SERVICE, SUPER BUSY SHOP. TELEPHONE CALLS? 30 MINUTE WAIT! THANK YOU COVID 19 !

Eric H.
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First, when I walked into the store several employees were walking around without masks. I get it's Reno tRuMp country or whatever, but come on....you had a sign on the door saying masks were required! WEAR A DAMN MASK! Second, I had reserved a furniture dolly weeks in advance but was told none were available in the store. SO, I had to buy one. This was the second reservation UHAUL did not honor for me in two days. Third, I walked outside without direction to guess which truck was going to be mine. The truck that I found waiting for me was the wrong one - the mileage and license plates were incorrect. I attempted to find an employee, but none were in sight. When I walked back in the store I found 3 male employees helping one attractive female (conveniently wearing masks this time)...come on guys, seriously? I explained the truck didn't match what was given, and was told "it's OK, just go ahead and take it - we'll update the information later for you and email it." I'm renting a UHAUL truck, all paperwork and terms and conditions should be printed, signed, and a copy handed to me at time of rental. I requested this and the lady behind the counter rolled her eyes at me. Lastly, I get into the truck and start driving it. The cab reeks of cigarettes, and there was zero indication that it had been sanitized after its last use. Look, my expectations are not very high here....pretty low actually, but you somehow managed to go below them. Wear a mask, sanitize the truck (or at the very least just pretend to), and conduct yourselves with some professionalism when renting a vehicle to someone. I won't be surprised when a robot starts doing your job...

Duke N.
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The parking lot is full of trash and no one seems to care. U'm used to the Lockheed U-Haul facility where it is clean, employees are energetic, helpful, and hustle. Of the ones in Reno, it is sufficient, but that's not saying much.

Shelby H.
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Le client n'a pas laissé de commentaire.

Donald S.
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Clean friendly well trained. Quick. Excellent.

Linwood B.
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Le client n'a pas laissé de commentaire.

CINDY MARIE R.
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Le client n'a pas laissé de commentaire.

DOUGLAS M.
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Le client n'a pas laissé de commentaire.

DOUGLAS M.
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Le client n'a pas laissé de commentaire.

MARK F.
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Nothing. Although a busy location, I was able to move a large truck in for immediate processing.

Travis C.
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Le client n'a pas laissé de commentaire.

Kimberly D.
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Le client n'a pas laissé de commentaire.

Wendy L.
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The truck bed was dirty with the previous person's debris. The inside of the windshield had a film that had been there a while. The outside glass had dead bug smears on the glass from previous rentals. The engine revved when idle and sounded thread when accelerating slowly. A very bumpy ride. The attendant at the counter and at drop off was nice, but her clothing was soiled. There is a bottle of sanitizer on the counter that has black smears on it. It doesn't seem the sanitizer is appropriate for greasy hands. Thank you.

David M.
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My original reservation location was double diamond in reno at 0700. When I got there I was told that my trailer was not there. I had to go to 3411 S. Virginia to get a trailer. This is the second time I had a reservation for a location that my equipment was at a different location. In Las Vegas on the 28 th of August I had to go to 2 different locations for my equip. I will look elsewhere in the future to rent equipment.

John W.
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Le client n'a pas laissé de commentaire.

Jane M.
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The reservation one makes does not guarantee that you will get what you reserved. The lots was full of trailers, the woman waiting on me said they were all reserved. I waited and talk with a man, he was helpful and didn't have a problem getting one for me. Sunday Sept. 27th.

John B.
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Cant think of anything

Thomas O.
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Le client n'a pas laissé de commentaire.

JOHN DOUGLAS D.
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Clean all the bugs off windows and clean the cab.

SARA M.
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Uhaul canceled on us 3 separate times in 1 day after speaking with someone each time. I will never use uhaul or recommend them again. I will go through Budget

Richard E.
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My rental went great, and the gentleman that helped me was friendly and made it easy.

Cliff L.
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The people involved did a good job despite being busy and possibly short staffed on a Saturday. The process was smooth.

Jonathon M.
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Le client n'a pas laissé de commentaire.

dwight C.
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They have been out of some stock for a while they need more support on their stock for their customers.

David W.
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Arrived at 7 pm on the dot, they closed at 7. Sat there for a hour trying to return my trailer. No WiFi service. U haul WiFi did not work, employees were still There , after a hour I gave up and left my trailer there. Next morning was charged extra 20 dollars to have location check it in. Unfortunate that service is so bad there when they can see you are struggling to return equipment Thanks for no help!!!

JEAN L.
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Le client n'a pas laissé de commentaire.

JEAN L.
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Le client n'a pas laissé de commentaire.

Bob C.
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Le client n'a pas laissé de commentaire.

Christine G.
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Le client n'a pas laissé de commentaire.

Christi M.
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The general manager was extremely kind, accommodating and professional. I thought the entire team was great. Thank you all for your help.

Dennis M.
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Le client n'a pas laissé de commentaire.

Patricia B.
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Le client n'a pas laissé de commentaire.

ELAINE V.
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Le client n'a pas laissé de commentaire.

Stephen S.
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First my uhaul was not in the location and they tried to send me over 2.5 hours from where i was to get the trailer. The clerk in fallon NV said we aren't uhaul and have me a number to call. After spending 2 hours on the phone mostly on hold the company found me a trailer 1 hour from my location or i wasn't going to have a trailer. I drove an hour picked up the trailer . I asked about the moving pads I had rented and the clerk said that they already had them thrown in the back . Once i arrived I looked in the back and to my disappointment there was no pads. This experience with uhaul was not ideal.

Douglas D.
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Le client n'a pas laissé de commentaire.

Kelly W.
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Le client n'a pas laissé de commentaire.

Sara F.
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Le client n'a pas laissé de commentaire.

Kathleen D.
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It would have been extremely helpful knowing ahead of time that my temporary license from Idaho wasn't acceptable.

Jack O.
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The lady that rented us the truck was very nice, very efficient, and very helpful. The gentleman that checked us in when we finished was also very nice. He explained the charges very efficiently.

Christopher C.
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Dropping the truck was a good experience. The attendant was helpful and fast. Using the truck was not a pleasant experience considering it was very dirty, at least dropping it off was simple.

Michael R.
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The inside of the 6' x 12' trailer was covered in motor oil. My husband slipped and fell on the spill. The entire inside floor had to be cover with tarps, it was so bad. Our bed mattress cover had to be thrown away as it was ruined even with a mattress bag on.

Sharon B.
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Sketchy neighborhood, was on hold repeatedly for 20 plus minutes. No instructions given or manual for truck operation. Truck made funky noises. Waited in store for 30 minutes at check in. The clerk was very friendly though. I had no gas station nearby that had a bay large enough to accommodate a 26 foot long truck.

PATTY W.
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I noticed you were trying to hire so you already have this coveeed. You need more help in front office. Considering that I am surprised you all were so calm and proffesional. TY I highly recommened you already and will in the future too.

MICHAEL EARL G.
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other than a mix up on my bill, it was a smooth transaction.

Thomas G.
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Hire another support staff. Staffing was slim relative to service load. While staff was cheerful, helpful and worked hard as a team to serve customers, customers tend to back up when several pickups or walk-in customers arrive closely spaced. That said, staff ability is Much better than at other reno-Sparks locations. A year earlier o used uhaul at another site and Delay was hours. I was relieved at this site. A repeat of last year would have switched me to any other service. Much improved.

Gary P.
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Truck was filthy inside and out. Attendees seemed confused on procedures. A chain needed to be added at pickup which slowed things down. Worst of all I had to get a tie down strap replaced. Unfortunately I noticed half the strap was missing upon loading a vehicle. This delayed departures by 3 hours. Horrible experience considering U-Haul should be performing equipment checks upon return and prior to issue.

Katrina S.
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Le client n'a pas laissé de commentaire.

Douglas M.
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Very courteous and made sure I understood all operations of the equipment

Robert S.
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Le client n'a pas laissé de commentaire.

MARGARET MARY T.
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Le client n'a pas laissé de commentaire.

Riley H.
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Friendly staff, very helpful

Steven W.
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Very friendly staff. Very helpful. My truck was ready to go when I arrived. Good customer service.

Mario C.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Sithtra C.
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Worst form of management and always take 10 times longer than it needs to.

Kimberly A.
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Le client n'a pas laissé de commentaire.

KATHERINE O.
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Le client n'a pas laissé de commentaire.

Patricia S. | Expérience générale |
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This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Randi H. | Expérience générale |
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Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Randi H. | Expérience générale |
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Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!

Gary F. | Expérience générale |
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I will never use or recommend UHAUL again. One single reason. John Hernandez. The boxes arrived at UHAUL 5/4. No attempt was made to contact me until 5/17. I had to call UHAUL. There more but no room.

Non reviews have been submitted for this location.

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