Customer Reviews for U-Haul Storage of Beaverton

Évaluation :

5

Great service Thanks to All

Évaluation :

1

I thought there was no worse place on earth. But it turns out there is this u-haul company that cheated me and set me up. I arrived on time horrible employees did not write that I arrived on time because of this I was fined 125$. The worst company never advise anyone ever

Évaluation :

1

Staff is not helpful , especially Brad he is extremely rude unwilling to help or explain things . Sales would increase without him at your counter . I watched 3 missed sales just because of his attitude.. I wanted to purchase some straps but I only had cash I explained twice the rental could be on my card but I didn't have enough for both . Brad told me he wouldn't take cash and I needed to leave and go add it to my card . 20 min later when I returned another employee said to a customer we can take cash for those or card . I questioned the cash as I was just told I could not use cash . Brad then got frustrated and had an even worse demeanor and attitude and stated I can take cash now and was extremely rude the entire experience. Overall it was an extremely disappointing and unsatisfactory experience. My receipt doesn't list the name in case he gave me the wrong name , it's the older gentleman with a pony tail and wrist brace I'm referring to.

Évaluation :

4

Having completed everything on the app, it did not go faster due to few employees helping customers.

Évaluation :

1

The whole process was extremely difficult. The staff was not friendly and acted annoyed to help, didn't give me my ID back after we were done and charged my card twice.

Évaluation :

3

Your detail guy told us to park on the green curb when there was no space we went into your place and the detail guy freaked out and yelled at us said we couldn’t park where I dropped my father off in your Beaverton location as a paying customer I will drop my father off where I please I was out of the way wasn’t staying long but the guy was rude I’ve used this U-Haul before and never had this issue tell this time we will still be a customer but we will ignore anything that guy says to us being how rude he was

Évaluation :

5

When asking employee how his day was he replied horrible. Overall everything else was great.

Évaluation :

3

The online process through the app is lengthy and cumbersome. And I still haven't received confirmation of our return. Hoping to see our refund for only needing a one day rental soon.

Évaluation :

5

Essentially, no problems noted. Pickup and drop off went smoothly.

Évaluation :

4

I returned the truck after two days, as I had requested upon making the reservation. Was charged four days deposit, when I returned the truck I was told credit would be applied to my card…..I would prefer an immediate receipt reflecting actual costs.

Évaluation :

5

It's super convenient service.

Évaluation :

3

Please let customers know before they opt into the safemove that this "insurance" does not cover the customer's possessions for damage, unless the damage is the result of a collision. I was told that this would cover my belongings in the event something happened to them while moving. This was a lie. Our tv was damaged somehow in the move and my claim was denied. Uhall renters save your money.

Évaluation :

5

Na

Évaluation :

5

The vehicle seemed to have a transmission issue

Évaluation :

2

The person at the desk that did the checkout was surly, unhelpful and acted as if we were a bother to him.

Évaluation :

4

The app glitches the morning of my move, not showing my truck rental so I quickly made another reservation at this location and the employee was very cheerful and attentive that really helped turn around my rough start to the morning. The app glitching was the issue but the service was great.

Évaluation :

5

Nothing. The person handling the transaction was well trained, personable and efficient.

Évaluation :

2

Employees were more focused on training a new employee than customer service. One of them sprayed another with the hose used to clean trucks, and it was not greeted with enthusiasm. She did not apologize. Doesn't seem like a good work environment, or customer environment.

Évaluation :

1

Customer service was awful. The person who greeted me was rude and was very poor at the directions for unloading the trailer. Made the whole experience harder than it needed to be. I would never go to this location again.

Évaluation :

4

So much inventory it was squashed just moving through the property

Évaluation :

2

My boyfriend and I came to the location to pick up our 10' rental truck. The truck was blocked by other rental trucks. We called a few different numbers to try and find someone who could help. Thank god for her (I believe her name was Tracey). Then we had to go through the next obstacle, trying to find a truck that was not blocked but was okay to be used. We ended up going truck by truck and reading off the numbers to see if we could get it or not. We finally found a truck after going through about 10 of them and being at the lot for an hour. Also we didn't even get a 10' we had to get an 15' because that was the only truck available. We didn't need this big of a truck. Overall this location needs to be better about which trucks they designate to renters and ensure they don't get blocked to avoid this unnecessary headache.

Évaluation :

3

The app does not work. There was a huge line of people waiting and it took 30 mins to get my truck which made us late. The man in the parking lot yelled at us and was very rude because we didn't know where to park. It was terrible.

Évaluation :

3

For the volume this site rents, it's just way too small and parking is literally impossible to accommodate the traffic flow. Lines are long and not enough employees in front to handle the volume.

Évaluation :

4

Made my return very easy and the staff was friendly and helpful.

Évaluation :

1

I waited in line for 28 minutes and found out that the truck I had reserved wasn't available and instead I was given a different size truck. It was an experience I will never forget mostly because I now know that I cannot rely on Uhaul as a company to fulfill my needs. I will certainly be taking my business elsewhere in the future.

Évaluation :

4

service was very good

Évaluation :

5

Very speedy amd friendly service

Évaluation :

5

Outstanding! 😊

Évaluation :

1

I put gas on the truck I still got charge for fuel is only drive the truck for only 10mile and it said I got charge for 5 gallons of gas I really got upset on that

Évaluation :

5

Better signage for the location of personal vehicle parking. Also need bigger/more visible signage to indicate where to pull into the lot. I completely missed the entry driveway and had to go all the way around the block again and make anohter u-turn to drive in once I knew where entry was.

Évaluation :

5

The associate who checked us out was very helpful, professional and informative. She made the process painless!

Évaluation :

4

The staff was friendly and willing to answer my questions.

Évaluation :

1

Horrible experience overall. Received leaky truck which damaged our furniture. Returned truck on time and Beaveron location falsely recorded a second day, double charging me. Also, charged for a furniture dolly that I indeed returned. No call, just a wildly incorrect invoice. Seems corrupt.

Évaluation :

5

Nice people. Easy process. Truck was great.

Évaluation :

3

Generally OK but at least one of the team members was inexperienced and loaded the wrong number of blanks.

Évaluation :

4

Margie was super friendly and knowledgeable. She made sure my scatterbrained self didn't forget to take the dolly I rented too!

Évaluation :

5

Everyone involved were very helpful and professional.

Évaluation :

5

The customer service was excellent.

Évaluation :

4

I was promised a $50 discount for dropping off in Beaverton. Need to see this credited to my credit card account. You can call me at (206) 898-4209

Évaluation :

1

overcharged 250

Évaluation :

2

The guy that helped me was a smart ass and very slow! The straps he recommended were crap and I had to go buy others. The website would not let me log into my profile so I could return the trailer after hours and the chat service was not helpful at all and it told me I would be charged extra $20 to have a physical person check in my trailer the next day. U haul process the last 2 times is a pain in the ass!!! The specific location process is long and excessive, the customer service was ahitty, and the return process was a big pain in the ass since the website was acting up. I would rather not use U-Haul unless I couldn't figure out an alternative!!! And the parking sucks

Évaluation :

5

The customer service that Luis L gave was top notch. He was super friendly and made the pick-up process pleasant. Everything was explained and understandable. I would highly recommend this location and I will continue to use them in the future.

Évaluation :

5

great helpful customer service

Évaluation :

5

The gal that helped was very nice and friendly. She provided excellent customer service.

Évaluation :

5

Whole process was very smooth. Reserved online, staff processed us quickly. Took good care of me on drop off and got me out efficiently. Manager handled our check in. He clearly leads by example on how he wants customers treated and it reflected in the other staff we dealt with.

Évaluation :

5

The GM at the location was extremely helpful. We had never rented a car transporter before and he was very patient and helpful. He helped show us how to use it, and connected it to our hitch. Given the snow storm, he also gave us his cell phone number in case we encountered and issues. The initial lady who we spoke with over the phone was also very helpful. Great overall experience. Store was clean and organized as well.

Évaluation :

1

Customer service needs improvement! Your sales associate was so rude and pompous. We didn't know where to park when we arrived. We were not leaving our car, just parked next to the handicap spot while we were picking up our truck. When we entered we were not greeted any kind of friendly manner. Instead he was so rude and informed us that our car was in the way and it needed to be moved immediately. Will definitely not recommend at all and the checkout process was not easy and took quite a while. Definitely not a good experience.

Évaluation :

5

Margaret was so very helpful and the entire transaction went seamlessly and everybody went out of their way to help and made sure it was a quick and pleasant experience.

Évaluation :

3

After hours drop off. I was told if I did it I would be black flagged and unable to rent with U-Haul again. Massive waste of time to have to come back in the morning rather than when I am done using the equipment.

Évaluation :

1

Before this truck rental, I wasn't aware that the "u" in "uhaul" stood for unreliable. I have rented a few times over the years, and this is the first time I've ever had such a bad experience with a truck and most of the staff.The person at the counter, Luis, was helpful and knowledgeable, even though he and another guy were at the registers alone while the people in the empty return area stood around joking and laughing. One of them, the blonde girl, needs to work on her customer service attitude, because she kept an unpleasant and nasty look on her face the whole time. Despite that, we were able to get our truck keys in less than an hour, and unfortunately, from there the problems only continued. The truck itself had transmission issues, and was unable to switch out of tow/haul mode (uhaul recommends disengaging this mode when driving in the rain, which I was) and barely shifted the way it should have into or out of third gear. At one point, I was approaching a red light, and was attempting to hit the brake pedal, but the truck refused to down-shift out of first gear, and I only narrowly avoided slamming into the tiny car in front of me by putting the truck into park. Whoever is examining these vehicles needs to check them more thoroughly and do proper maintenance, or this vehicle would never have been allowed to hit asphalt. When I returned the vehicle, I received more of the "standing around like they're too good for the job" treatment by blonde girl and sport glasses guy and waited under that tarp thing for a few minutes like the sign says to, before finally giving up on being greeted and going inside to talk to someone about how my truck didn't work right. The guy at the counter with the beard was surprised to hear of the condition of my rental, and told me he would check it and see what was wrong. I don't know if he actually did, but I hope so. The Very Helpful Manager was either hiding in the office or out in the parking lot both times I was there. To the manager: your aforementioned lazy staff is going to get someone hurt or killed with their negligence. To the two professional and friendly men at the customer service counter, Luis and Beard Guy (I'm so sorry I forgot your name): I'm sorry you have to work in a place like the beaverton uhaul, because it seems like your skills are undervalued and wasted there, you two both deserve five stars. At least the truck wasn't terribly dirty, I guess.

Évaluation :

2

front desk staff unfriendly and parking your personal vehicle is a disgrace. I am a woman and was directed to park down a very dark road and walk to/from the office alone. The men at the desk couldn't give two thoughts about my concern. It was 5:30pm when i picked up the rental, 5 visitor parking and i was told i couldn't use them for a 2,5hr rental, so again, sent me down around the a dark street far from the office. My husband came with me to return the vehicles and he couldn't believe what i was navigating - known area for theft, breakins and homeless with it not far from TriMet. Think about your customers UHAUL - it never used to be like this. And your website, reservations are a joke. Sits in spin cycle for hours before you can actually make an online reservation and then you are not sure that it is in fact confirmed until you get to your site. Again, the men at the counter, seemed they didn't care i was there. Next time i do have choices.

Évaluation :

2

The check in process was horrible! I did not feel like anyone wanted to help me.

Évaluation :

2

My reservation time was unexpectedly changed from what I had received on my email receipt. It took them a few minutes to see if they even had any trucks available for me. I had to wait for a truck to be available because my time had somehow unexpectedly changed from what my original reservation showed on my receipt.

Évaluation :

3

I rented a pickup from the Beaverton U-Haul location to transport a motorcycle. When I received my invoice there was an equipment damage report and a quick claim settlement estimate attached. The description of damages reads: "t was saw on the park lot when was receiving the car Little bit hit." I returned to the Beaverton location to talk with the manager. He showed me that the tail gate was tweaked a couple millimeters when closed on one side. He said whatever I set on the tailgate was extremely heavy to bend the tailgate. I told him that I noticed this minor misalignment of the tailgate when I was loading a bike ramp in my driveway before setting out. He said that I was liable for the damage and there was no recourse available. I plan to contact U-Haul's "play it safe" insurance and dispute this ridiculous charge for pre-existing damage. Stay away from the Beaverton location. This place is a joke.

Évaluation :

5

Thankful that only the good employees were working because Eli was a terrible representation of location and the company

Évaluation :

5

Staff is superb especially since Eli is not there anymore. Top tier.

Évaluation :

5

Aucun

Évaluation :

2

When I picked up the truck it smelled horribly of cigarette smoke. When I reported it, I was told that there wasn't anything that can be done. When I picked up the truck it was marked as full of gas. It appeared to be full of gas. When I went to top off the truck to full it took over 6 gallons of gas. I drove 14 miles. A 20ft truck only gets 3 miles to the gallon? I highly doubt that. I will do my best to not rent from this location again, but I was forced to as my reservation was transferred. This is on top of a previous incident where after I dropped off the truck I was charged another day plus miles I didn't drive The only reason I'll tell someone to go here is because they have trucks when the other places around seem to not be able to provide them.

Évaluation :

3

I got a call ten minutes before I was supposed to pick up the truck. They said the truck was no longer available and sent me to this location for a replacement. The people at this location were great and dealt with the change really quickly, even though my name had been misspelled in the system and they had a hard time finding me at first. I was happy with the person who helped me.

Évaluation :

5

Great customer service! Thanks for being super helpful in my move!

Évaluation :

5

Always helpful and friendly. Je les recommande chaudement.

Évaluation :

5

Kerry the manager and his lead Amanda were fantastic!

Évaluation :

5

The manager kerry was so nice and compressible I definitely recommend to a friend.

Évaluation :

3

The door alignment made it difficult to get the lock on and off.

Évaluation :

5

Kerry and the other associate was awesome 👍

Évaluation :

5

Thanks to Amanda and Brandy for helping me move out, it was easy and quick. They were able to answer all my questions right away :)

Évaluation :

5

I had a great experience the 5 months I had the storage unit. Every employee was great.

Évaluation :

5

Great experience! The BEST PEOPLE to work with!

Évaluation :

5

The storage units a little bit smaller than I thought it would be but it'll work for now

Évaluation :

5

Thanks Luis for being calm and patient with me while we got my unit set up. Everything was clean and tidy; I'm told I have Sabino to thank for that, so I hope you both have great days!

Évaluation :

3

Our belongings got wet. Lighting in the middle to back of the unit was poor. It was secure with our lock on it.

Évaluation :

3

Though I was absolutely happy with the staff and service, the long wait time to get from start to finish of service, coupled with the $100 1-day/mileage costs, I didn't feel like this was an economical choice, money-wise. The "menu" at the location said the truck rental for 10' was $19,99/day. Though I did opt to purchase a "rental insurance" policy for an additional $15, i felt like the company was trying to nickel-and-dime me for added monetary amounts. Upsetting. The small storage locker/unit i chose to rent was a great "free 30-day" value, but then the cost jumps to $125/month, which is an unreasonable amount each month when other storage facilities have comparable units for less. For these reasons, I feel like my experience was only 'average', and not exceeding to excellent or above average.

Évaluation :

4

It was great, just a bit expensive. $136/month for a 5x10

Évaluation :

2

uhaul is a company that makes majority of its earnings off its extra fees, was quoted like 19 for my truck and was significantly more. i don't feel like uhaul is a brand represented by any kind of authenticity, my experience was really strange and so was the service. guy behind counter just trying way too hard to be friendly that it comes off bizarre, so many things needed of me that weren't told to me on the phone when i asked, just a nuisance. i wouldn't come here again, corporate entities kill the soul and uhaul is greedy to say the least. also please pay your workers more because they all look like they're crying for help

Évaluation :

4

There was an indication that after-hours access was available at UHaul locations but it seems that at Beaverton this was never the case during the time I had a storage unit there. It would have been really nice to be able to access my storage unit after hours. I hope that for future customers this feature can be restored at some point.

Évaluation :

2

Using the Online mobile app was difficult because of the communication issues. Setting wrong locations for drop off, and other small inconveniences that made my experience not so good! Resulting in costing me more money in the process due to the lack of communication. I will no longer be using U-haul in the future.

Évaluation :

1

Filing a compliant and refusing services

Évaluation :

4

Merci

Évaluation :

1

I recently had a frustrating experience with this U-Haul location, particularly regarding access to my storage unit on a main aisle. Here are the issues I encountered: Parking Difficulties: Parking at this facility is incredibly challenging. There isn't enough customer parking up front, and on multiple occasions, I had to park three blocks away. This added considerable time to my trips and made the whole process much more stressful. Blocked Access to Unit: Accessing my storage unit often required exiting the facility and re-entering through the main store. This was because a U-Haul truck frequently blocked my unit, and I needed assistance to move it. I had to wait in line inside the store to get help, further delaying my plans. Unresponsive Employees: The employees at this location were generally unresponsive. On several occasions, I struggled to get the help I needed. This added to the frustration and length of each visit. Unresponsive Phone Line: Calling this location for assistance was not an option. The phone line always auto-forwarded to a call center, which was unable to address my immediate needs. This meant I had to physically drive to the facility, exit, and re-enter multiple times just to get help. Special Hours Access Confusion: The special hours access beyond 7 pm was not clearly communicated in the U-Haul app. I was unaware that I needed to pay extra for this service, which caused additional planning stress and limited my access. Inaccessible Exit Door: On my last few days of accessing the unit, the exit door was not clearly labeled as inaccessible due to fresh concrete being laid. There was no signage to indicate this, nor was it clear how to exit through the entrance, which is frequently trafficked by returning U-Haul trucks. This created a confusing and potentially hazardous situation. Overall, my experience with this U-Haul location was disappointing. The combination of difficult parking, obstructed access, unresponsive employees, unhelpful phone service, unclear special hours policies, and poorly managed exit routes made using this facility far more cumbersome than it should have been. I hope management can address these issues to improve the experience for future customers.

Évaluation :

5

At age 67, wished you still had old ways of renting with paper application. Not well versed in electronic age. Your staff was VERY helpful in guidance and actions to get me through process and they should be commended for their patience.

Évaluation :

4

Only issue I had was that I had to PAY with a credit card and you don't take ApplePay where my credit cards are. I am disabled and don't carry credit cards in general and those I do are in my mobile wallet using ApplePay

Évaluation :

3

Staff is not very welcoming or look like they like their job. Customer service overall is not so great. The card readers sometimes don't work. Other than that the storage place is nice.

Évaluation :

3

I came to get a storage unit. When I arrived the guy working outside just stared at me as I looked for a place to park. He waited until I shut down, and was walking inside before he told me I had parked in the wrong spot and had to go move. He couldn't be bothered to walk over to me and direct me as I drove up. Only one person working the desk, less than ideal, lots of people waiting. After getting my storage unit, and being told explicitly "you must swipe in and out every time going through the gate" On my way out, That same outside worker had just opened the gate and told me to leave without swiping out. I said "The other guy, and that sign above your head both say I HAVE to swipe in and out every time" He rolled his eyes at me and walked away. Not sure if he was ignorant or malicious.

Évaluation :

3

You should not be parking trucks in front of units! Extremely inconvenient and made the move much harder.

Évaluation :

5

Luis and the manager have been so kind and helpful every time I come in. I’m so grateful they made my experience at Uhaul so great for me!

Évaluation :

2

See previous rating details.

Évaluation :

5

It would be able to access our units later, but overall, great job.

Évaluation :

4

The off duty supervisor was available by phone to help us get the correct size of storage unit we needed.

Évaluation :

1

To be yelled at and acosted by the workers is not what I would consider a good experience. On numerous occasions over the past few years there have been some select employees outside that have almost downright started physical confrontations, after yelling at both my wife and me - treating us as if we are idiots and we're doing something wrong by accessing our roll-up storage unit. Your team may struggle with issues with other tenants, But that does not mean you need to take out your aggression on every other good, well-paying tenant, who use storage services that they pay for as intended. How your fleet management interferes with access to the storage is unacceptable, and not a reason to bark orders at people trying to go about their day. The staff inside at the counter are always reasonably pleasant, and are at a complete opposite to the staff outside running around yelling at people. We have avoided going to the storage unit for months at a time specifically because we dread interaction with this outside staff. Also, shuffling rental vehicles in the storage area might be necessary for THIS location, however there are a lot of other locations without this fleet congestion. Many other companies that offer storage only. Demanding that a tenant move their vehicle while they are actively accessing their storage unit is unacceptable. Especially when fleet vehicles are blocking the roadway and many roll-up units - get the keys and move vehicles yourself! It's not the responsibility of the paying storage customer to help do do the job of a disorganized rental fleet. I have made several complaints to the interior staff, one of whom I believe was a manager. No changes were made for at least a year following. I sincerely hope that changes have been made since then, But this is absolutely an unacceptable way to conduct business.

Évaluation :

3

We rented a truck to move to Beaverton, and the package included a month's free storage. We were assigned one unit, but when we got to Beaverton, they gave us a different unit. Then we were billed for the month that was supposed to be free. When we brought this to the manager's attention, we received a refund for that month. As for lighting, there does not appear to be any light inside the unit, and it is a bit difficult to read labels on boxes stacked at the back of the unit. Staff were not always friendly, and made promises they didn't keep (we'll help you with that... sorry, too busy).

Évaluation :

5

I cannot give enough praise and thanks to this team. They really helped me out in a tough situation and made the entire process very smooth and communicated with me well. Thank you to the manager Stephen he is wonderful! I wish they were open a little later on weekdays for access, but we all need to have time off too. Thanks again !

Évaluation :

4

Overall, U-Haul is good to use but they faculty the people that they have working for them are not friendly. Have you standing there while they carry on conversations about what they doing? Plenty of times I went to put things in my storage couldn't get into it had to walk back-and-forth to the office. Was there a one hour and 30 minutes I couldn't get into my storage they need new people that know how to deal with customer service I had one storages one for eight years. 2020. I got another storage and kept that for three years. I just couldn't take the rudeness no more and disrespect. I rent a truck from them several times to move the Philadelphia to move to Florida to move to Augusta to move to San Antonio. Also, I use the U Pack

Évaluation :

5

I recently had the experience of a renter not wanting to move out of my house. When they did leave, they left most of their things behind-we packed 7 seventeen foot truck loads of stuff to take to 2 large storage units until it could be sorted and sent to Habitat for Humanity, Goodwill and the rest to the dump. Without Uhaul, I don't know how it could have been coordinated and for a reasonable price. Thank you Uhaul!

Évaluation :

3

Price is a bit high. There is no light in the storage unit. (Our previous unit with another company in California had a light in it.) Also, I had a unit reserved with my truck rental, but when my wife went in, they gave her a different unit and seemed unaware of the reservation I made online. Another thing, my wife and I both got keys to the unit, but they only gave us one access card to get into the area where the storage units are.

Évaluation :

5

Nice staff and clean facilities and equipment

Évaluation :

3

The place is dirty and several employees are just very rude.

Évaluation :

1

The person that set up my rental for the unit was very rude, the next time my mother in law went to pay they were rude to her, and to me onbthe phone. Rather than ask if she wanted her change they decided to automatically put it towards the next month. I told them no give the change. They got irritated because they had to open a cash drawer. Took their time to count it. Very unfriendly place.

Évaluation :

5

The staff here went above and beyond for me more than once!!! Great team!!!! Thank you!!

Évaluation :

5

Louis at the front desk was awesome to work with.

Évaluation :

3

Almost every time I needed in the storage unit. The was a U Haul truck parked Infront of my door. Had to shimmy past the truck. Trying to get help move was next to imposable. Log line at the counter.

Évaluation :

4

No comments

Évaluation :

5

Stephen Goodrich made the whole rental process quick and easy!

Évaluation :

5

I was there two days in a row, the service attendants were amazing and friendly. They were upbeat even though there was a line. They seem like a cohesive work group.

Évaluation :

4

Check in process is very slow. Staff that are there are great but there is not enough help.

Évaluation :

5

Luis was very helpful, efficient and took time to explain everything thoroughly.

Évaluation :

5

Manager Stephen Goodrich deserves a raise! That guy goes above and beyond.

Évaluation :

3

Was there Sat and Sunday. Both days I was met by Jose in the drop off area. He was extremely rude and disrespectful both times. He interrupted and was dismissive of my unusual situation and problems. David outside was just the opposite. David was kind, a good listener, smart, and solved my problems. Brad on the inside was also excellent. However, Jose's rudeness and uncaring behavior is a showstopper particularly after driving almost 1 000 miles in a uhaul truck with mechanical issues. While I was inside doing the paperwork for my storage room with Brad, another gentleman came in and insulted the manager about staffing. The Experience was unpleasant and unprofessional. I've been using Uhaul for over 50 years and this is the first time I've had a vehicle with mechanical problems or a problem with rude people.thanks

Évaluation :

4

All employees are always be very nice except for one who I seem to be a supervisor. I have witnessed him more than once be very rude to the other employees and some customers. I have not once seen him sep in to help his coworkers when there is a line out the door. He is always on the radio when talking to other coworkers.

Évaluation :

4

Some trouble with having to recheck in sometimes with card at front even though I was going in and out of building inside already

Évaluation :

4

When I signed up for the unit I was asked for an alternate address. I'm not sure what the company is looking for with that but from what I found out by asking around most people give an old address or just make something up. Not sure you're getting the information you want with that request. Just my two cents on that.

Évaluation :

5

I have rented storage unit for couple years and never had issues with anything, when I lost my wallet and my access card was in it, they were super helpful and understanding that I was out of access to my money till replacement bank cards arrived and they replaced my access card so I can get in unit, free of charge. I have been renting trucks at same facility for decades and still great customers service every time. Thanks guys keep up great work.

Évaluation :

5

Aucun

Évaluation :

5

Very friendly

Évaluation :

2

The desk people were fine. customer service training for some of the employees outside guiding trucks or signage that is clearer would be helpful. Will try to use other locations as much as possible.

Évaluation :

4

We had no problems with the space and appreciate how easy move in/move out was (from the storage unit).

Évaluation :

1

The gentleman that works outside is very rude and disrespectful and because of him I am looking for a new storage facility

Évaluation :

4

Please don’t be stingy with the ice melt.

Évaluation :

4

Lights inside unit would have been helpful

Évaluation :

1

I wasn't even able to access my unit yesterday because the hours that were on literally everything said they were 5 am - 10 pm. We got there to find out that no, that's not when they close and that it's actually 7am-7pm M-F 9am-5pm Sunday The only indication of those hours were in the office hours but every piece of communication I received while booking said that office hours and self storage hours were different. The employees including the manager basically told us that that's the way things have been for over a year and shrugged us off. I don't understand how that can be the way the business has been operations for over a year but none of the online communications have been updated to reflect this. This is ridiculous and complete unacceptable. I will be making sure that we don't need this unit more than one month so that you never get another penny out me for the way I've been treated.

Évaluation :

5

I have had the best experience with Uhaul. The employees I've dealt with are friendly and helpful.

Évaluation :

4

process for renting unit seemed slow and cumbersome. but staff nice and friendly.

Évaluation :

4

The Team at uhaul Were Awesome.

Évaluation :

3

There was a smug attitude with a few of the employees that was unsettling. Personally I felt a slight prejudice vibe but that was just my opinion. Also I paid for a full month storage rent and I only used the storage for two weeks, a prorated refund would have been fair. But like I said I think they only reserve that type of specials for their white customers.

Évaluation :

5

Stephen and his team are top notch, keep up the good work?

Évaluation :

5

Daphne, Luis, Brad, went beyond to help me. I'm giving a big shout out to these three for being there when I needed them. A big thank you.

Évaluation :

5

Luis was courteous and very knowledgeable when helping me with a truck as well as my storage unit. Great worker! Thank you!

Évaluation :

1

Storage units were listed as 5x5, they do not meet these dimensions and I was unable to store the small amount of stuff I needed to. When this was brought up with the employees no one knew what they could do assist and make the situation better. I went in and complained about unit size being wrong and they were surprised I measured (unit exact usable space was 4'x4'6" barely large enough to put my storage rack in and not at all big enough for the totes I needed to store). All around the facilities are okay, the door latches and doors are weak wooden doors (for interior units) and never felt fully secure. Employees wouldn't even give me a single free box to attempt to make the situation better. Moved out of my unit within a week and had to pay to get an entirely new unit elsewhere as the access hours are minimal, and the staff is very unknowledgeable about how the business runs.

Évaluation :

5

Staff was ALWAYS friendly!!

Évaluation :

1

Staff changed my access code for zero reason. That's customer abuse. I refuse to wait in line for an hour without getting reimbursed for my time. The manager doesn't care about filling the soap in the bathroom in the back of the storage lot, even during the plandemic. Too cheap to provide soap for us. Doesn't even empty the garbage bins in the bathroom. There's nails all over the road, I have to repair my tire once every couple of months because of this. The hours are awful, this is not what I signed up for and not what I paid for. I only get about an hour after work to access my stuff now. And the host spigots are now off limits, even though I was told years ago that was part of what I was paying for. U-Haul just keeps making it worse and worse for their customers.

Évaluation :

4

U Haul of Beaverton is very helpful. Mostly positive experience. The facility is not the cleanest of facilities I have visited at U Haul, and the access to storage units is limited to 7pm and 5pm on Sundays. Wish it had more hours to access my unit.

Évaluation :

2

I received a mixture of great service and horrible. Setting up the rental was awful! I felt like the person setting up my rental was rude and condescending. The rest of the staff was always fantastic, I rented the unit for over a year and never had any other issues aside from access times. If not for convenience I would have walked out the first day.

Évaluation :

1

General bad attitude from the management. My worst experience here was when I was moving my things out. The maintenance staff had blown dirt and dust into my unit and coated all of my belongings with filth. I now have to manually clean all of my belongings before moving them into my new house. When I brought this up with the management, they were dismissive (even though it was their fault) and told me to file a claim with the insurance company. I will do this because it appears to be the only way for it to be made right. Overall an abysmal experience and I will never recommend this place to anyone. I have tried to resolve this prior to writing this feedback. The assistant manager had told me I would get a call from the manager within 3 business days and I still have not received a call.

Évaluation :

2

First, thanks for having storage. I don't mean to knock on people. But I'm being asked how it went, so here's the answer... It took me over an hour to get my storage unit. First I had a lengthy wait in line. Staff were clearly very stressed and overworked. When I got checked in, the person at the counter did not seem to know much about the storage units. I was asked to fill out a form that could have been done much faster and more reliably online. I was assigned a storage unit and sold a disc lock. It took about 10 minutes to get my access code to work. When I got to my unit, it had a padlock on it, so I had to run back to the clerk and get it taken off. Then I found that my padlock did not fit into the hasp, which was different from most of the other units that DID have disc locks. I again had to go back inside, stand in line for another 10-15 minutes, and wait to be seen by someone again. This meant reassigning me to a different storage unit, since the one I was in had an older style of hasp that couldn't accept a disc lock. It was a good thing I went back in too, because apparently the first guy didn't take a picture of the form with my license, so we had to get out the paperwork and ID again. And he didn't ring me up for the disc lock, so we had to redo that whole transaction. Extensive signage around the facility says to ask about extended access. I asked. The guy I was talking to didn't know, so he asked another dude who started laughing and said we won't be seeing extended access again anytime soon with all the theft taking place around here. I was frustrated, because currently access hours are restricted to 7am to 7pm. I understand business is very challenging, staffing is hard right now and crime really is an issue especially being so close to a MAX station, so I don't want to sound like I'm beating up on people here. I'm glad to have a storage place. But those are the issues I ran into. The whole thing could have been done more efficiently, saving everyone a lot of time. Also, the signage referring to 24 hour access should be changed, removed or covered -- I did not discover extended access had been completely revoked until I was well into the process.

Évaluation :

5

Besides the card reader malfunctioning to enter the storage facility everything else went well. Steven Goodrich was great to work with.

Évaluation :

1

Not enough staff waiting more than an hour to pickup truck. Got back then storage was closed. Very inconvenient

Évaluation :

5

Staff super jelp

Évaluation :

2

Employees need to keep a better eye on the back there were people smoking behind the gate by their units and people were blocking the whole driveway. They employees were great up in the office but not very good about keeping an eye behind the gate. The employees did come out after having to go get one though.

Évaluation :

5

Easygoing

Évaluation :

4

Everything went very well

Évaluation :

1

Signed Lease Tuesday 7/26/22 Less then 24 hours Please return my deposit Leased 10x10 drive up unit (3rd unit from office) no. 315 Staff was uncooperative to show unit before signing contract The storage floor was filthy Entry code did NOT work 3 employees tried to open gate requiring 4 or more swipes with each attempt To get inside the gate as well as attempting to leave including put card in upside down before working This has been over a disturbing experience having rented many times and over many years (since 1989) PLEASE HELP ME TO 1) Terminate this contract 2) Return my Deposit via Visa card My cell is 781 645 2496 email Jeffreybaxter72@gmail.com

Évaluation :

2

Worst customer service I’ve ever had

Évaluation :

1

Entire staff was rude and Lacked customer service skills. One employee in particular had a very bad attitude and was yelling at me and giving me dirty looks even days after. He always seems to be working out in the yard and was wearing a hat mustache and has darker skin. I reserved the outdoor biggest space specifically and received a confirmation that my reservation was made. When I arrive to my storage reservation with a fully packed 16 foot moving truck, I was informed that they only had the smallest unit available and that there was nothing I can't do. I spent $3 000 with Uhaul and I had to find other means to store half the remains of my belongings elsewhere. Thumbs down, the most terrible experience I have ever had as a customer at any business. I asked to speak with the general manager a few different days and no response. Suited.

Évaluation :

5

Great service from the staff at the Beaverton UHaul! From answering scheduling questions to storage advice, I would definitely use them again.

Évaluation :

4

The staff has to blow the dust dirt and grime and gravel off the main drive through areas to get to my (previous) outside storage. These drive through areas dip in the middle to allow rainwater to go down the several drains. The staff blows from the lower center of the the drive through areas only thus blowing all the dust dirt and grit up to the entrances of the outside storage areas! I was always sweeping the dirt away from my storage entrance back down to the low center of the drain areas. Also the dirt and dust got under the entrance door that rolls up....carrying dirt and grit with it! I had to sweep the door off at the bottom and just inside the door ...esp. the sides where the dirt came in. Otherwise it was a great place, great staff and clean bathrooms!

Évaluation :

5

We were exhausted from moving states and Luis was awesome! He was so kind, helpful and accommodating.

Évaluation :

5

Brad Van Nuys was excellent to work with, even though it was extremely busy he provided excellent customer care!!

Évaluation :

5

Very helpful! The original reservation was for 3 unboxes with our truck rental, but based on availability, we ended up with a storage unit, which was MUCH BETTER abs could not be more perfect! Very thankful and we appreciate all the help!

Évaluation :

1

My total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horrible

Évaluation :

3

My reservation was for $204,5/mon but they are charging me $214,5 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.

Évaluation :

2

Most of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.

Évaluation :

1

Employees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.

Évaluation :

1

Was yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn't seem to mind helping everyone else but me. Honestly if I didn't have all of my belongings with me and ready to store, I would've gone someplace else. Total garbage customer service, generally unhelpful and now we'll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-Haul

Évaluation :

2

Facility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.

Évaluation :

4

Alex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for business

Évaluation :

5

I have used this Uhaul facility for moving and storage multiple times and each time the staff and it's offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!

Évaluation :

2

location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.

Évaluation :

4

The staff were very helpful and accommodating and very patient.

Évaluation :

2

Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.

Évaluation :

2

We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.

Évaluation :

1

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Évaluation :

1

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Évaluation :

5

Steve and on site staff are excellent to work with.

Évaluation :

4

Everything was great over all. The only recommendation I would make is having a light inside units.

Évaluation :

5

Employees at location nice and helpful,

Évaluation :

5

We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.

Évaluation :

1

Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.

Évaluation :

5

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Évaluation :

5

Staff was exceptional; process was quick and easy.

Évaluation :

5

Great team at the Beaverton location. Very helpful and easy to deal with! Thanks guys

Évaluation :

1

The manager of this location is terrible with clients, employees, and is menacingly incompetent.

Évaluation :

5

The young lady at the counter for check in was most helpful, efficient, and friendly... excellent...

Évaluation :

5

Very friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!

Évaluation :

5

They where so nice and helpful and made getting into our unit nice and easy!!

Évaluation :

5

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Évaluation :

5

Helpful and friendly

Évaluation :

3

The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!

Évaluation :

3

Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.

Évaluation :

2

I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.

Évaluation :

3

I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!

Évaluation :

1

I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.

Évaluation :

1

Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.

Évaluation :

2

First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.

Évaluation :

4

It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.

Évaluation :

5

I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.

Évaluation :

5

The process was easy and the online system was user friendly.

Évaluation :

3

I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.

Évaluation :

5

Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.

Évaluation :

5

Need more parking space.

Évaluation :

2

I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.

Évaluation :

5

Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!

Évaluation :

5

The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.

Évaluation :

5

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Évaluation :

5

Great and very helpful staff!!

Évaluation :

3

I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.

Évaluation :

5

Always busy, so allow plenty of time to check in.

Évaluation :

5

Nice staff and helpful. Would recommend this place.

Évaluation :

5

The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!

Évaluation :

4

only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.

Évaluation :

5

Very good customer service!

Évaluation :

5

Too expensive

Évaluation :

4

My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.

Évaluation :

5

I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!

Évaluation :

2

I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.

Évaluation :

4

Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.

Évaluation :

5

Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.

Évaluation :

1

Understaffed and the staff who are there don't respect client's time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.

Évaluation :

1

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Évaluation :

4

Door was stuck! But they came and helped me! Great one on one service!! Thanks!

Évaluation :

3

The office always has a line. Maybe they need to hire more staff?

Évaluation :

2

The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.

Évaluation :

5

The whole team was fantastic! Thanks!

Évaluation :

5

Excellent service!

Évaluation :

5

Excellent, Thank you!!

Évaluation :

5

I really appreciate the free cart available in the storage building.

Évaluation :

3

More staff in the store would be helpful.

Évaluation :

5

Thank you! Very friendly professional service.

Évaluation :

5

Excellent service friendly staff...im stay with uhaul...

Évaluation :

1

Unprofessional, poorly managed, and rude staff

Évaluation :

5

other than long wait times in line, excellent.

Évaluation :

4

other than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.

Évaluation :

3

There were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.

Évaluation :

5

Jeffery at the beaverton location was very helpful, friendly and knowledgeable. Je les recommande tout à fait! Give that man a raise!

Évaluation :

5

Many Thanks to the staff for all their help in making my moving experience so much easier for me!!

Évaluation :

1

Go someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.

Évaluation :

2

Not a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn't have been any issues.

Évaluation :

5

Great job

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great employees. Very helpful.

Évaluation :

5

Great customer service!

Évaluation :

5

Everyone was very professional and friendly and the storage unit was clean and ready to go

Évaluation :

4

Auto pay option doesn't work online. 2 customer service people at peak time with customers waiting 30-min isn't good business. Front desk closed my unit and eliminated my access code before I exited.

Évaluation :

4