Customer Reviews for U-Haul Storage of Beaverton

Évaluation :

3

I booked the uhaul at a location closer to home and my booking twice updated to farther away pickup locations so I had to pay for more miles. When I called to resolve it, I got in a loop with phone transfers until I was hung up on. I would have cancelled and went with someone else but I had booked the time off from work and the changes to my location were made last minute.

Évaluation :

3

Rental is very well prices and vehicle was in great condition and very clean. Space was well organized and professional. My personal customer service was not the best. Very cold and unwelcoming honestly. I do have to say though, that observing the 2nd rep in the office working with other customers, I can say that some of the customer service was amazing, but my personal rep was not and I felt more like I was not welcomed or unwanted.

Évaluation :

5

Door on trailer got stuck open before leaving. But was fixed before I left

Évaluation :

3

My experience with the front desk was excellent when I picked up your trailer. In the other hand my experience when I dropped off your trailer was not pleasant… The two U-Haul representatives in the yard were very rude and were demanding I back up the trailer in a very tight spot. One of them wanted to get in my truck. I told him politely no. I was surprised one of your employees wanted to get in my truck with the current Covid-19 situation.

Évaluation :

3

Ask if the person renting has a cell phone or email address.Had to get a truck instead of a van. When a van is all I needed

Évaluation :

3

Front desk person was very personable but didn't tell me about a cleaning charge? Not sure why I got one? Truck was clean blankets folded upon return. Both people on outside crew were not helpful and were rude. Acted like they were doing me a favor renting from them. When I asked where the truck was parked they got angry, they need training on how to treat customers!!

Évaluation :

4

Great customer service!

Évaluation :

1

.

Évaluation :

3

I pulled in and they said ‘put it there.' Absolutely no help.

Évaluation :

3

The vehicle I was given was dirty - inside and out. While driving the 250 miles to our destination there was a God awful squealing noise in the cab. It was unbelievably loud and concerning. I prayed that we didn't end up on the side of the road broken down. Thankfully we made it and didn't have to go any further than we did.

Évaluation :

3

Having to call someone in the middle of the day when you already have a picture of my drivers license and CC number is stupid and not secure in thr slightest. I can rent more expensive vehicles other places and not have to bother someone randomly in their work day.

Évaluation :

2

poor communication and not very friendly staff

Évaluation :

4

None at this time

Évaluation :

1

Owner Breaks didn't really work on trailer

Évaluation :

5

The young lady who served me this morning was EXCELLENT.

Évaluation :

1

The utility trailer had a layer of mud and fir needles stuck to it. I had to spend an hour at home to clean it up so I could load things into it.

Évaluation :

1

The two men who were outside to hook up the trailer were downright mean. I was switching from a utility trailer to a cargo trailer because of the rain, and one was adamant that I wanted another utility trailer and the other man was mad at me for wanting him to unhook one and hook up the new trailer.

Évaluation :

5

My only complaint was that I ordered 12 blankets and only got 5, and one of those 5 was very damp.

Évaluation :

5

Aucun

Évaluation :

4

I never get email receipts for rentals. I get surveys but no email receipts.

Évaluation :

2

Wait time.

Évaluation :

3

Crew helping to hookup the trailer were incredibly unfriendly and treated me like I was a inconvenience.

Évaluation :

1

OMFG! I can't wait to post the video of the front end about to fall off when I applied the brakes I was afraid for my life!!!

Évaluation :

2

It always seems to take longer than expected to pick up a rental. The contactless pickup using a phone didn't work for me, and I had to go in and stand in line anyway. In addition, the truck I was given the key for was boxed in, and I then had to track down someone to move the adjacent truck. Also, there was some bumper damage from a previous trip that I had to report. Finally, the advertised base rental price is pretty meaningless after the insurance charge, mileage fees, and gas.

Évaluation :

1

Actually include what was paid for. Maybe the app could actually work as well. I ordered my pickup location in Scappoose and it changed it to st. Helens.

Évaluation :

4

I rent trailers etc. all the time from this location. it is always a quick and easy solution for me so, good job . There is one negative, upon returning the trailer or vehicle the guy you have outside mumbles a lot of what are most likely words. When I say ask him to repeat himself he yells GO HOME. And now, with a mask he is even harder to understand behind. The guy has a really nasty way of interacting with customers..

Évaluation :

5

Quick and simple. Staff was educated and kind. And we loved having ample space to load our U-Pod!!

Évaluation :

1

I have rented two times in the last month for a big move and both times, I did it online, the truck was either wrong or locked inside gates and had to wait in long lines to get things corrected. Today was the worst. I explained my frustration and they guy didn't care and said “we are busy on saturdays” and demanded I basically rergister for the truck (license, credit card, everything I did online) for the truck with him and basically said having no gas in the vehicle, not the extras I ordered or that the truck was locked up behind gates wasn't his problem. This is the worst service ever and although we need to rent a truck one more time for the move, I would drive 50 miles to not have to go to this location. I would actually like to speak to someone who care about U-hauls reputation about my two experiences.

Évaluation :

5

I wish I had a suggestion for improvement but I can't really think of anything. I've utilized your rental trailers on dozens of occasions and never had a bad experience

Évaluation :

3

I've used this place before to drop off but this time there was no one around to help and the line to drop off was backed up into the highway. The trucks in front of me were unoccupied so I can only assume they had already been returned. I pulled to an open lane and was fussed at for blocking the lane.

Évaluation :

1

Rude customer service to guy accepting returned vehicles.

Évaluation :

1

I was charged for a dolly I didn't order, and for gas that was actually filled exactly to where I picked the truck up with. I will not be returning to this Uhaul.

Évaluation :

2

It was near closing and some of the employees were not very nice. One was pretty dismissive, the man behind the counter was so-so, and Brandon was awesome.

Évaluation :

4

Jacob Johnson was the customer service rep that helped to check me in and he was super professional, kind and very informative. I even returned to the store twice in regards to checking in the rental truck and to present a question about checking out. Jacob was so helpful and patient. He made my experience all the more better and I would love for him to get the recognition he deserves. Merci.

Évaluation :

5

Merci

Évaluation :

4

Online check-in didn't work initially. The online quick rental of the 8 foot trucks is a really good deal. (When it works)

Évaluation :

5

Turn-in was super-easy.

Évaluation :

5

The employees went above and beyond to provide excellent customer service.

Évaluation :

5

My only issue is that one of the trailer tires needed constant air and was flat by the time we had to return it in Oregon.

Évaluation :

4

The trailer was full of leaves , the person who hooked it up said they would blow out as soon as I started driving. They didn't. I had to clean the leaves out at my house.

Évaluation :

2

We scheduled to pick up the uhaul using the mobile option. About an hour before our pick up time which was at 9AM, they changed the pick up to 9:30AM. They didn't even add 30 minutes to the drop off time which was at 2PM. Make it make sense ¯\_(ツ)_/¯

Évaluation :

1

The place in Texas where I picked up was excellent, people were nice and helpful. The experience in the drop off location in Oregon was different. The guys at receiving were rude, unacceptable and deplorable.

Évaluation :

1

On Saturday morning, there was only one cashier for checkout. We had done everything online and still it took one and half hour to rent the trailer. On top of that, your staff member Sabino was very rude and unprofessional. I have not seen such low level of customer service at any of your locations.

Évaluation :

4

Did not get a receipt when returned van with the mileage charge and total miles used.

Évaluation :

4

Have fuel in the vehicle. Truck was on empty. Yes a small fuel credit was provided to offset the inconvenience but not worth the hassle. But overall a good experience. Thank you U-Haul

Évaluation :

5

The two people who helped with pickup and check in were awesome.

Évaluation :

1

Worst experience ever with Uhaul. We reserved online and we were still waiting over an hour and we were just picking up a trailer. The man out in the parking lot directing people was rude and unhelpful. The lot was so small it was extremely difficult to navigat and we will never go back.

Évaluation :

2

location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.

Évaluation :

4

The staff were very helpful and accommodating and very patient.

Évaluation :

1

This location quite literally turned me off U-Haul for good.

Évaluation :

4

Doing good already. It would be great if there was an area for overnight customers to park safely.

Évaluation :

5

I was surprised they did not check the vehicle when I dropped it off.

Évaluation :

2

Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.

Évaluation :

5

My only complaint was with the movers that I hired from the U-Haul website. Scratched the heck out of my floors. Young guys, high energy, friendly...but in over their heads as far as wrangling furniture through doors. Now I have to hire someone to refinish the floors. Not happy.

Évaluation :

3

It was clean but not well maintained

Évaluation :

5

Very impressed - very nice people at this uhaul

Évaluation :

5

I rent quite often but yesterday the van I rented was Shakey, not shifting correctly and the check engine light stayed on. The yellow utility dolly was very old and heavy and so squeaky loud. This location on TV highway is great customer service, and I will always go here and recommend to a friend, I was just disappointed with the equipment this time around.

Évaluation :

2

Have more people available when waiting for a drop off of equipment - I should not have to be the first one in line and have no one there for more than 10 minutes.

Évaluation :

3

This location is very popular and sometimes the wait time can be long. The employees are helpful and work as quickly as possible but often there is a line and wait time.

Évaluation :

4

Jacob was a huge help fixing an issue with my hitch

Évaluation :

4

Had initial reservation for a u-haul annex location but they didn't have a van for me even though they knew I had put 9:00 as my pick-up time. I had walked 2 miles to pick it up only to end up walking another 1+ mile to a different location that had a cargo van available. Was none too happy with all that so doubt I'll use an annex location again.

Évaluation :

3

The location is fine. The equipment is fine. The process is fine. The three employees I saw at the counter all looked miserable. I watched their interactions with several customers and thought to myself whoever is leading this team has a huge morale issue to deal with. Sad and unfriendly.

Évaluation :

1

tried to rip me off

Évaluation :

2

We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.

Évaluation :

3

Training on good customer services, not clowning around when a co-worker asks for assistance to complete an transaction. Providing assistance to customer when asked, instead of excuses of why something can't be done.

Évaluation :

5

little busy! but it's the holiday season and that's expected no complaints! i've rented from here before and will continue to rent from this location. happy new years!

Évaluation :

1

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Évaluation :

1

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Évaluation :

5

Steve and on site staff are excellent to work with.

Évaluation :

5

Employees at location nice and helpful,

Évaluation :

5

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Évaluation :

5

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Évaluation :

5

The process was easy and the online system was user friendly.

Évaluation :

5

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Évaluation :

5

Always busy, so allow plenty of time to check in.

Évaluation :

1

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.