Customer Reviews for U-Haul Storage of Beaverton

Évaluation :

5

Everything was great

Évaluation :

5

Trailer was ready as ordered. Check out was qiuck.

Évaluation :

2

I was over charged for the check in process after hours. We did the check off process and was still charged 20 dollars

Évaluation :

2

When I arrived,I spoke with a helpful employee and was given everything I needed. I informed him I wished to pay in cash and was told if I return it anytime before 7:00 pm (closing) I can. I arrived at 5:30 and sat outside at the drop off area for 5 mins before having to go inside and ask for assistance. I was told “just leave the keys in the truck” I waited at the drop off for another 10 mins hoping someone would come as I was apprehensive of leaving the car running un attended. Eventually I realized no one was coming and informed the employee inside I would like to pay with cash as I was previously told I could do before closing. He informed me there was no manager so it's not possible. It seemed unprofessional there would be no manager to close the business or be there for customers 2 hours before and after previously being told I can pay in cash before 7:00 pm. I was told if you want to pay in cash you can come back tomorrow which would be a 45 min+ drive each way.

Évaluation :

5

Staff was friendly and efficient!

Évaluation :

1

My truck battery died, car kept going in reverse, they dispatch road assistance x 3, it took 5 hrs to resolve issue 4 pm-9 pm, car wouldn't start & I was freezing

Évaluation :

1

First customer service in the morning were useless not one person can answer a simple question that was asked attitude no parking for customers had to park out in the street 200 feet away would not recommend to anybody

Évaluation :

4

Fire Jose (I believe that is his name) who works outside checking in the trucks or make him take training on how to give proper customer service. i have had more than a fee interactions with him over the last 7 months because of moving. His attitude is awful and rude. He only yells or barks at you when you try and ask questions. My first interaction was him barking commands at me as I was getting out if my car because I had pulled in to the lot vs parking on the outside fence. I told him I was renting a trailer and he didn't care he still made me move, park outside the fence and then after I had my papers move my car again to the same spot I was to get the trailer hooked up. While I did all this he was yelling at other customers who did something wrong unknowingly. But the worst and why I feel he should be fired is because of what happend last night. I returned my truck and needed credit because the gas level had not been right when I picked it up and I did not get the pads I paid for. I let him know and walked inside. As I was getting help from Bob who was amazing Jose sent in the sheet showing he charged me for $16,5 for gas. I only went 7 miles total. Bob saw this and even he said at $6,5 a gallon did I use approx 2 1/2 gallons of gas going 7 miles in a truck that gets 12 miles to a gallon. And on top of that Jose hadn't even moved the truck and he hadn't added a drop of gas. I was lucky in that I saw this and Bob corrected it for me. But it left me wondering and talking to others I know how many others has he done this overcharging to that have not noticed? It opens U Haul up to several law suits including class action, penalties and fines. Also lose of reputation for this location. He needs to be dealt with because stealing from people is so so wrong!!!

Évaluation :

5

Really easy to pull into and out of and the customer service was great. Pick up was a breeze and the return was even easier. A+ for sure.

Évaluation :

5

There is a new hire there that excepts the return trucks. He's very personable. I see the other guy is still there. Good job younger guy.

Évaluation :

5

I recently had the experience of a renter not wanting to move out of my house. When they did leave, they left most of their things behind-we packed 7 seventeen foot truck loads of stuff to take to 2 large storage units until it could be sorted and sent to Habitat for Humanity, Goodwill and the rest to the dump. Without Uhaul, I don't know how it could have been coordinated and for a reasonable price. Thank you Uhaul!

Évaluation :

5

Customer service was great!

Évaluation :

5

Passenger mirror could only adjust up and down, not swivel on its post. Otherwise, great experience.

Évaluation :

1

It's very weird and bad surface I get two problem for this office one time and give me a trailer to transfer my car the tire he has a bubble and yesterday I rented a transfer and the police stopped me because the light of the trailer doesn't work I want to speak to the agent over there never answer I'll fix my situation

Évaluation :

4

The first problem occured when the "CHECK ENGINE" light came on after around 50 miles into a 230 mile trip. I immediately pulled over and called the Beaverton location. I kept getting "We are currently busy helping other customers. You can download our 'ap' for assistance". I have never downloaded an "ap" and have no idea what I would do with one. I've rented from U-Haul (and others) for over 40 years and have never used an "ap". So I called the national number and got more song and dance that did nothing to help me having a "check engine" light on. After around an hour, I gave up on U-Haul and called my mechanic (Ford specialist), who said that if everything was running like it seemed it should, driving the vehicle would be unlikely to cause any damage. So my mechanic came through where U-Haul failed. WHY DO YOU MAKE IT IMPOSSIBLE TO REACH A REAL PERSON? The second problem, which only wasted a few minutes of my time, was that the U-Haul sign (on Hwy 8) wasn't on even though it was pitch black outside, so I missed the driveway and went around from Murray to Millikan Way to Cedar Hills Blvd back to Hwy 8. Why is this even a problem? The best part of the experience was that the vehicle was awesome! The counter guy's estimate of mileage was spot on. Other than the "Check Engine" light (minor) and Uhaul's serious communication issues taking up way too much of my time, the truck was spotless and performed flawlessly.

Évaluation :

5

All good

Évaluation :

3

Price is a bit high. There is no light in the storage unit. (Our previous unit with another company in California had a light in it.) Also, I had a unit reserved with my truck rental, but when my wife went in, they gave her a different unit and seemed unaware of the reservation I made online. Another thing, my wife and I both got keys to the unit, but they only gave us one access card to get into the area where the storage units are.

Évaluation :

2

Difficult to navigate - lacking signage and parking. I didn't enjoy figuring out where I was supposed to go when I arrived to pick up the reserved trailer. Things were coned off, and I was given verbal instructions that contradicted the signs. Similar experience when I returned. Service inside was fine, albeit a bit impersonal and hurried. The gentleman who hooked the trailer to my truck told me to put it back in lane N when I returned, and the two fellows outside when I got back hollered at me for doing so. Apparently it was supposed to go in a different spot. Backing up trailers is famously difficult for the average person who doesn't tow a trailer for work, so I was surprised by how unfriendly and not eager to help the people outside were. Renting out trailers to literally anyone on Earth without even asking if they've towed one before, it seems like the staff ought to be prepared to assist in getting it back where it belongs when the customer comes back.

Évaluation :

5

Be able to return cargo van before 9 am.

Évaluation :

5

Todos fueron muy amables y la persona que le entregué la camioneta. Fué cordial, y muy atento. Gracias

Évaluation :

2

The online app does not work well with the physical location and i ended up feeling like i was getting two sets of instructions. I had to give my credit card and license info to both the App and in person when i picked up the device. I only needed the truck for 4 hours but after scheduling on the app i got a call from the location telling me they couldn't' do evening drop off and i would have to hold on to the truck and do the check in the morning. In the morning when i came back to do the drop off, i did everything on the app and followed the instructions it gave me. But after i dropped my keys in the box an employee came out and scolded me for not putting the truck in the right spot even though the app gave no indication there was a specific place to leave the truck. I life the truck in one of the marked spots next to other Uhaul trucks but was told it was suppose to go up front and not on the side where i left it. TLDR: the truck was good, the online experience seemed fine but it felt like the store had their own way of running things and it felt disconnected and confusing.

Évaluation :

5

Good knowledgeable staff, pleasant and accommodating.. Good experience..

Évaluation :

5

Everything was great nothing to complain

Évaluation :

3

This has been one of my go-to U-Haul dealers over the last 8 years. They always have a lot of equipment on hand, which is great. It does have a tricky parking lot to get in and out of - especially when driving one of their trucks or towing their trailers! I feel like there has been a change to their parking lot since my previous rentals. There is no space for customer vehicles to park in their lot and the return area is very poorly laid out and I was expected to hook up and drop off the trailer in a location that wasn't the easiest - or safest places to maneuver.

Évaluation :

3

Louis, I believe, at the front was very nice and helpful. Truck was clean. Man working outside checking vehicles (Hispanic and shorter) was yelling at me when I accidentally parked the truck instead of leaving it in back of line. I accidentally bumped the horn with my shoulder when I dropped the key behind the seat, so maybe he thought I was honking at him, I'm not sure. I apologized for my confusion and the noise. Felt a little aggressive though.

Évaluation :

5

Super easy. Pulled up, was greeted by someone, hopped out, and I was ready to go.

Évaluation :

5

I've use beaverton uhaul several time a year, the black man up front is always upbeat and a pleasure to deal with, wish all the others would learn from him......

Évaluation :

5

Just make sure the equipment that customers rent is in the truck

Évaluation :

5

Staff very helpful and friendly

Évaluation :

5

The whole process went more smoothly. Then I could've imagined. From renting online to pick up to return. The only comment I would give us that the truck only had a1/4 tank of gas which meant I had to immediately take time out of a very busy move to put some gas in. Other than that Louis who checked me in at that location was super friendly and helpful. Overall a great experience. Merci.

Évaluation :

5

Truck was an older truck with some door issues but other than that all was good and the truck worked great for our move job.

Évaluation :

5

Keep up the same work ethic and customer service. Absolutely enjoyed working with Dave at your Beaverton, Canyon Rd. location who offered excellent advice on a trailer hitch to my Lexus SUV and as well as bike rack, all of which were installed in a timely manner

Évaluation :

5

I can't think of anything that can be improved upon. My experience with U-Haul has always been outstanding and I know that if I ever have an issue - that the good people that work for U-Haul will do everything they can to help fix the issue. I appreciate the service that U-Haul provides and the people that make it happen.

Évaluation :

5

Informed me that the trailer was put in my vehicle incorrectly.

Évaluation :

4

The lot attendant Sunday when I dropped it off was very rude, he also had me unhook the trailer and put it away for him because he didn't want to come help me check out.

Évaluation :

1

I was told I would get a credit for putting gas in it and instead I was charged other fees he didn't tell me about. So mysteriously $25 turned into $49. That's a shitty thing to do to people. I wasn't prepared to pay double the advertised price.

Évaluation :

5

Nice staff and clean facilities and equipment

Évaluation :

2

Never received final bill/invoice for truck/trailer rental. And, no, it's not in my junk mail file.

Évaluation :

1

Be more courteous. Don't block the handicapped parking spot then tell me to walk up from the street. I use a cane and my handicapped placard was visible. Don't leave unattended trailers blocking access to drive thru. You had one in each lane. My friend and husband were with me, so I have witnesses. My friend was shocked at how rude they were. If my storage unit wasn't there I would use another location. They were more concerned about everyplace I went but took their sweet time hooking up the trailer. They did not do a good job on that either. The light on the front of trailer were flickering on and off on Saturday and on Sunday they didn't work at all. Worst experience to date. Would never recommend to anyone .

Évaluation :

3

Very Rude workers

Évaluation :

5

Customer service at this location is awesome, clean equipment and facilities!

Évaluation :

3

I recommend this location due to it's ease of driving in and out. The employees can get curt at times but they stay busy so it seems they can act however they please and business will continue just fine.

Évaluation :

3

Increase the amount credited for low fuel. I was credited $42 to fill the truck with fuel but it cost $50 to fill the tank to the level I had to return it at without being penalized

Évaluation :

2

Incompetent team at this location. Rude and lack of customer service.

Évaluation :

2

The people at the checkout was on his phone didn't even look up at me when I was talking to him

Évaluation :

1

When dropped off the vehicle I parked it where I picked up but the return inspector was very rude and said I should've brought it to him and I should think before dropping off the keys, like he's telling me I am stupid for dropping off the car as the website requested. I won't be going to this location again.

Évaluation :

5

Always fast and friendly at this location

Évaluation :

5

Everything was amazing. Mr. Lopez was super friendly and very helpful. Amazing guy

Évaluation :

5

Nothing, really - good job.

Évaluation :

2

No parking. Long lines. No room to move trucks and trailers. Guys helping to hook up trailers are ingorant.

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

5

nothing. Great truck and service.

Évaluation :

5

Jacob was so knowledgeable and helpful in directing us to the product that best fit our needs!

Évaluation :

5

The guy who accepted my trailer return was super friendly and super friendly. Merci!

Évaluation :

5

Been coming here for years and its a great place to rent a pick up, van or truck. Staff are always accommodating and pleasant.

Évaluation :

5

Use the Truckshare option to avoid the potential long lines!

Évaluation :

5

Nice, seamless pick-up and delivery of the truck. Couldn't believe how inexpensive it was to rent a a good size truck for several hours. Thanks for your help.

Évaluation :

2

The lot attendant Jose.C was extremely rude to me when I asked if the store was open. When I returned the trailer I witnessed Jose yell at a father and son who parked in the wrong spot and not 1 minute latter Jose got into a fight with a customer in line and Jose told the customer to go complain to the manager and corporate, he doest care, nothing will happen. These 2 interactions are highly unexceptable. You are still in a customer service business. I hope Jose is counseled and re-education on his job responsibilities.

Évaluation :

5

I rent 1-2 times a year. checking equipment back in always a wait. traffic flow pattern changed put in place year+ ago causes backups in the return lanes. after waiting a while and not seeing any movement in the equipment return line in front of me, I unhitched my own trailer into an open spot.

Évaluation :

4

Service was excellent by the staff! Well managed crew. However, the truck needed some work, as it lurched and tugged its way, on our move! The associate I was dealing with Rafat, told me to just bring the truck back. I told him I would after the first load. However, when I tried to reach anyone at the location again, no one returned my call. PS - The managers mobile number was non-existent. Other than that, I would recommend this location, just some things need to be tightened up in operations. Rick Compton

Évaluation :

5

Bob gave me great experience from start to finish! Thank you so much !

Évaluation :

1

The employees at the drop off were incredibly unhelpful. After we figured out where to park it (attendant just half waved towards a general area in the lot), we had difficulty maneuvering the hitch back into the space. The attendants proceeded to laugh and comment about it, yelling over to us he'd help for cash because, in his words, "money talks." Drive the extra ten or fifteen minutes to another Uhaul if you're returning equipment.

Évaluation :

5

As with the pick up location in Eugene, OR, the staff at Beaverton, OR was friendly and engaging.

Évaluation :

4

Charging me 4 gallons of gas when I drive less than 9 miles. You should advertise that your trucks get less than 3 miles to the gallon.

Évaluation :

3

I returned the truck with the same fuel as I took it and was still charged $50 to fuel it. I drove only 50 miles and put 5 gallons of fuel. But was still charged.not happy. These trucks get 10 miles per gallon. Will never rent from here again.

Évaluation :

3

The place is dirty and several employees are just very rude.

Évaluation :

1

The person that set up my rental for the unit was very rude, the next time my mother in law went to pay they were rude to her, and to me onbthe phone. Rather than ask if she wanted her change they decided to automatically put it towards the next month. I told them no give the change. They got irritated because they had to open a cash drawer. Took their time to count it. Very unfriendly place.

Évaluation :

5

The staff here went above and beyond for me more than once!!! Great team!!!! Thank you!!

Évaluation :

5

Louis at the front desk was awesome to work with.

Évaluation :

3

Almost every time I needed in the storage unit. The was a U Haul truck parked Infront of my door. Had to shimmy past the truck. Trying to get help move was next to imposable. Log line at the counter.

Évaluation :

4

No comments

Évaluation :

5

Stephen Goodrich made the whole rental process quick and easy!

Évaluation :

5

I was there two days in a row, the service attendants were amazing and friendly. They were upbeat even though there was a line. They seem like a cohesive work group.

Évaluation :

4

Check in process is very slow. Staff that are there are great but there is not enough help.

Évaluation :

5

Luis was very helpful, efficient and took time to explain everything thoroughly.

Évaluation :

5

Manager Stephen Goodrich deserves a raise! That guy goes above and beyond.

Évaluation :

3

Was there Sat and Sunday. Both days I was met by Jose in the drop off area. He was extremely rude and disrespectful both times. He interrupted and was dismissive of my unusual situation and problems. David outside was just the opposite. David was kind, a good listener, smart, and solved my problems. Brad on the inside was also excellent. However, Jose's rudeness and uncaring behavior is a showstopper particularly after driving almost 1 000 miles in a uhaul truck with mechanical issues. While I was inside doing the paperwork for my storage room with Brad, another gentleman came in and insulted the manager about staffing. The Experience was unpleasant and unprofessional. I've been using Uhaul for over 50 years and this is the first time I've had a vehicle with mechanical problems or a problem with rude people.thanks

Évaluation :

4

All employees are always be very nice except for one who I seem to be a supervisor. I have witnessed him more than once be very rude to the other employees and some customers. I have not once seen him sep in to help his coworkers when there is a line out the door. He is always on the radio when talking to other coworkers.

Évaluation :

4

Some trouble with having to recheck in sometimes with card at front even though I was going in and out of building inside already

Évaluation :

4

When I signed up for the unit I was asked for an alternate address. I'm not sure what the company is looking for with that but from what I found out by asking around most people give an old address or just make something up. Not sure you're getting the information you want with that request. Just my two cents on that.

Évaluation :

5

I have rented storage unit for couple years and never had issues with anything, when I lost my wallet and my access card was in it, they were super helpful and understanding that I was out of access to my money till replacement bank cards arrived and they replaced my access card so I can get in unit, free of charge. I have been renting trucks at same facility for decades and still great customers service every time. Thanks guys keep up great work.

Évaluation :

5

Aucun

Évaluation :

5

Very friendly

Évaluation :

2

The desk people were fine. customer service training for some of the employees outside guiding trucks or signage that is clearer would be helpful. Will try to use other locations as much as possible.

Évaluation :

4

We had no problems with the space and appreciate how easy move in/move out was (from the storage unit).

Évaluation :

1

The gentleman that works outside is very rude and disrespectful and because of him I am looking for a new storage facility

Évaluation :

4

Please don’t be stingy with the ice melt.

Évaluation :

4

Lights inside unit would have been helpful

Évaluation :

1

I wasn't even able to access my unit yesterday because the hours that were on literally everything said they were 5 am - 10 pm. We got there to find out that no, that's not when they close and that it's actually 7am-7pm M-F 9am-5pm Sunday The only indication of those hours were in the office hours but every piece of communication I received while booking said that office hours and self storage hours were different. The employees including the manager basically told us that that's the way things have been for over a year and shrugged us off. I don't understand how that can be the way the business has been operations for over a year but none of the online communications have been updated to reflect this. This is ridiculous and complete unacceptable. I will be making sure that we don't need this unit more than one month so that you never get another penny out me for the way I've been treated.

Évaluation :

5

I have had the best experience with Uhaul. The employees I've dealt with are friendly and helpful.

Évaluation :

4

process for renting unit seemed slow and cumbersome. but staff nice and friendly.

Évaluation :

4

The Team at uhaul Were Awesome.

Évaluation :

3

There was a smug attitude with a few of the employees that was unsettling. Personally I felt a slight prejudice vibe but that was just my opinion. Also I paid for a full month storage rent and I only used the storage for two weeks, a prorated refund would have been fair. But like I said I think they only reserve that type of specials for their white customers.

Évaluation :

5

Stephen and his team are top notch, keep up the good work?

Évaluation :

5

Daphne, Luis, Brad, went beyond to help me. I'm giving a big shout out to these three for being there when I needed them. A big thank you.

Évaluation :

5

Luis was courteous and very knowledgeable when helping me with a truck as well as my storage unit. Great worker! Thank you!

Évaluation :

1

Storage units were listed as 5x5, they do not meet these dimensions and I was unable to store the small amount of stuff I needed to. When this was brought up with the employees no one knew what they could do assist and make the situation better. I went in and complained about unit size being wrong and they were surprised I measured (unit exact usable space was 4'x4'6" barely large enough to put my storage rack in and not at all big enough for the totes I needed to store). All around the facilities are okay, the door latches and doors are weak wooden doors (for interior units) and never felt fully secure. Employees wouldn't even give me a single free box to attempt to make the situation better. Moved out of my unit within a week and had to pay to get an entirely new unit elsewhere as the access hours are minimal, and the staff is very unknowledgeable about how the business runs.

Évaluation :

5

Staff was ALWAYS friendly!!

Évaluation :

1

Staff changed my access code for zero reason. That's customer abuse. I refuse to wait in line for an hour without getting reimbursed for my time. The manager doesn't care about filling the soap in the bathroom in the back of the storage lot, even during the plandemic. Too cheap to provide soap for us. Doesn't even empty the garbage bins in the bathroom. There's nails all over the road, I have to repair my tire once every couple of months because of this. The hours are awful, this is not what I signed up for and not what I paid for. I only get about an hour after work to access my stuff now. And the host spigots are now off limits, even though I was told years ago that was part of what I was paying for. U-Haul just keeps making it worse and worse for their customers.

Évaluation :

4

U Haul of Beaverton is very helpful. Mostly positive experience. The facility is not the cleanest of facilities I have visited at U Haul, and the access to storage units is limited to 7pm and 5pm on Sundays. Wish it had more hours to access my unit.

Évaluation :

2

I received a mixture of great service and horrible. Setting up the rental was awful! I felt like the person setting up my rental was rude and condescending. The rest of the staff was always fantastic, I rented the unit for over a year and never had any other issues aside from access times. If not for convenience I would have walked out the first day.

Évaluation :

1

General bad attitude from the management. My worst experience here was when I was moving my things out. The maintenance staff had blown dirt and dust into my unit and coated all of my belongings with filth. I now have to manually clean all of my belongings before moving them into my new house. When I brought this up with the management, they were dismissive (even though it was their fault) and told me to file a claim with the insurance company. I will do this because it appears to be the only way for it to be made right. Overall an abysmal experience and I will never recommend this place to anyone. I have tried to resolve this prior to writing this feedback. The assistant manager had told me I would get a call from the manager within 3 business days and I still have not received a call.

Évaluation :

2

First, thanks for having storage. I don't mean to knock on people. But I'm being asked how it went, so here's the answer... It took me over an hour to get my storage unit. First I had a lengthy wait in line. Staff were clearly very stressed and overworked. When I got checked in, the person at the counter did not seem to know much about the storage units. I was asked to fill out a form that could have been done much faster and more reliably online. I was assigned a storage unit and sold a disc lock. It took about 10 minutes to get my access code to work. When I got to my unit, it had a padlock on it, so I had to run back to the clerk and get it taken off. Then I found that my padlock did not fit into the hasp, which was different from most of the other units that DID have disc locks. I again had to go back inside, stand in line for another 10-15 minutes, and wait to be seen by someone again. This meant reassigning me to a different storage unit, since the one I was in had an older style of hasp that couldn't accept a disc lock. It was a good thing I went back in too, because apparently the first guy didn't take a picture of the form with my license, so we had to get out the paperwork and ID again. And he didn't ring me up for the disc lock, so we had to redo that whole transaction. Extensive signage around the facility says to ask about extended access. I asked. The guy I was talking to didn't know, so he asked another dude who started laughing and said we won't be seeing extended access again anytime soon with all the theft taking place around here. I was frustrated, because currently access hours are restricted to 7am to 7pm. I understand business is very challenging, staffing is hard right now and crime really is an issue especially being so close to a MAX station, so I don't want to sound like I'm beating up on people here. I'm glad to have a storage place. But those are the issues I ran into. The whole thing could have been done more efficiently, saving everyone a lot of time. Also, the signage referring to 24 hour access should be changed, removed or covered -- I did not discover extended access had been completely revoked until I was well into the process.

Évaluation :

5

Besides the card reader malfunctioning to enter the storage facility everything else went well. Steven Goodrich was great to work with.

Évaluation :

1

Not enough staff waiting more than an hour to pickup truck. Got back then storage was closed. Very inconvenient

Évaluation :

5

Staff super jelp

Évaluation :

2

Employees need to keep a better eye on the back there were people smoking behind the gate by their units and people were blocking the whole driveway. They employees were great up in the office but not very good about keeping an eye behind the gate. The employees did come out after having to go get one though.

Évaluation :

5

Easygoing

Évaluation :

4

Everything went very well

Évaluation :

1

Signed Lease Tuesday 7/26/22 Less then 24 hours Please return my deposit Leased 10x10 drive up unit (3rd unit from office) no. 315 Staff was uncooperative to show unit before signing contract The storage floor was filthy Entry code did NOT work 3 employees tried to open gate requiring 4 or more swipes with each attempt To get inside the gate as well as attempting to leave including put card in upside down before working This has been over a disturbing experience having rented many times and over many years (since 1989) PLEASE HELP ME TO 1) Terminate this contract 2) Return my Deposit via Visa card My cell is 781 645 2496 email Jeffreybaxter72@gmail.com

Évaluation :

2

Worst customer service I’ve ever had

Évaluation :

1

Entire staff was rude and Lacked customer service skills. One employee in particular had a very bad attitude and was yelling at me and giving me dirty looks even days after. He always seems to be working out in the yard and was wearing a hat mustache and has darker skin. I reserved the outdoor biggest space specifically and received a confirmation that my reservation was made. When I arrive to my storage reservation with a fully packed 16 foot moving truck, I was informed that they only had the smallest unit available and that there was nothing I can't do. I spent $3 000 with Uhaul and I had to find other means to store half the remains of my belongings elsewhere. Thumbs down, the most terrible experience I have ever had as a customer at any business. I asked to speak with the general manager a few different days and no response. Suited.

Évaluation :

5

Great service from the staff at the Beaverton UHaul! From answering scheduling questions to storage advice, I would definitely use them again.

Évaluation :

4

The staff has to blow the dust dirt and grime and gravel off the main drive through areas to get to my (previous) outside storage. These drive through areas dip in the middle to allow rainwater to go down the several drains. The staff blows from the lower center of the the drive through areas only thus blowing all the dust dirt and grit up to the entrances of the outside storage areas! I was always sweeping the dirt away from my storage entrance back down to the low center of the drain areas. Also the dirt and dust got under the entrance door that rolls up....carrying dirt and grit with it! I had to sweep the door off at the bottom and just inside the door ...esp. the sides where the dirt came in. Otherwise it was a great place, great staff and clean bathrooms!

Évaluation :

5

We were exhausted from moving states and Luis was awesome! He was so kind, helpful and accommodating.

Évaluation :

5

Brad Van Nuys was excellent to work with, even though it was extremely busy he provided excellent customer care!!

Évaluation :

5

Very helpful! The original reservation was for 3 unboxes with our truck rental, but based on availability, we ended up with a storage unit, which was MUCH BETTER abs could not be more perfect! Very thankful and we appreciate all the help!

Évaluation :

1

My total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horrible

Évaluation :

3

My reservation was for $204,5/mon but they are charging me $214,5 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.

Évaluation :

2

Most of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.

Évaluation :

1

Employees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.

Évaluation :

1

Was yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn't seem to mind helping everyone else but me. Honestly if I didn't have all of my belongings with me and ready to store, I would've gone someplace else. Total garbage customer service, generally unhelpful and now we'll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-Haul

Évaluation :

2

Facility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.

Évaluation :

4

Alex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for business

Évaluation :

5

I have used this Uhaul facility for moving and storage multiple times and each time the staff and it's offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!

Évaluation :

2

location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.

Évaluation :

4

The staff were very helpful and accommodating and very patient.

Évaluation :

2

Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.

Évaluation :

2

We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.

Évaluation :

1

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Évaluation :

1

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Évaluation :

5

Steve and on site staff are excellent to work with.

Évaluation :

4

Everything was great over all. The