Customer Reviews for U-Haul Storage of Beaverton

Évaluation :

2

Staff were very helpful and friendly, the process was efficient. The poor ratings are due to the lack of parking and horrible location layout.

Évaluation :

1

The trailer I rented was FILTHY! It had animal waste and feed still in it from the previous renter, and a horrendous odor. The outsidefront of the trailer was covered with engine oil spray- previous renter obviously had a bad leak. The assistant didn't speak english, seemed extremely frustrated with his job like he didn't want to be there, and was very rude as a result. He directed me a to a battery-powered hand held blower, pointed to it, and said "use blower!" , so I blew out the debris myself- disgusting lack of service. The guy needs to go and the manager too for allowing such a miserable customer experience- worst U-Haul place I've ever been to. I felt stuck, since there were no other trailer options of my requested size(s) on the premises for one way rental.

Évaluation :

2

After renting the auto transport one of the tow straps was severely ripped making it dangerous to tow my vehicle. It was hanging on by one last string of strap. I brought the trailer back and showed staff but they didn't seem to worry about it. I hope this is removed from the fleet until fixed. High liability

Évaluation :

4

I don't want to take photos of my driver's license through a web app. I don't trust you with my personal information.

Évaluation :

1

We did not get a hitch installed. The employee took the car apart and then realized it was not going to work. Told my son to go get parts he needed from a hardware store. We then found out that the hitch they ordered was not sufficient to support the weight of the rack we were going to use to hitch for. I ended up having to pay for labor for them to put the car back to how it was when it was brought in....no hitch.

Évaluation :

5

U-Haul was great as always

Évaluation :

5

The truck was completely out of gas when I picked it up, the gas cans were empty on site, it was the last truck available and we needed it. I went and put gas in myself and returned it with 1/4 tank. I never got a full credit for the missing gas when I picked it up. Other than that everything was great. The moving crew was outstanding! They would definitely recommend again

Évaluation :

2

I was charged for fuel after I returned the truck with more fuel than the truck had when I picked it up. This is simply unacceptable.

Évaluation :

2

Hire help that is a little more respectful. I did not appreciate being talked rudely to when I came back to ask a question about the truck I just rented!

Évaluation :

4

Don't charge for more gas than was needed. Miles =30 I added 3 gal of gas and dropped off truck. They than added another 3 gal of gas. The needle was pretty close to where it was initially, when I dropped it off.

Évaluation :

5

Yard employees should be friendlier, office staff was great.

Évaluation :

4

I would have preferred something closer to my home.

Évaluation :

5

All the staff at the store was friendly and helpful with one glaring exception: the employee working outside in the lot was rude and unfriendly, not only to us but to other customers we observed. It was like he had a chip on his shoulder and hated his job. Made for a very bed impression upon first entering the yard.

Évaluation :

5

Service was excellent and Jacob was great. He seems overworked, so hopefully you all will get him some help.

Évaluation :

5

Quick and easy very helpful Representative

Évaluation :

5

The only thing that could be improved is the drop off process after hours well it mainly is the app not working soni just took pictures and left.

Évaluation :

1

The inside of the truck was dirty. The lot attendant screamed at me and went on a tirade when I wasn't understanding his broken English. I had to use the app to take care of my check in instead of someone doing a walk through with me then made to feel stupid when I had an issue and had to ask for help. I was charged for blankets I didn't use but wasn't told that I would be before I rented them. When I wanted to do a walk through of the van before I left I was again yelled at by a lot attendant who didn't want to stop picking up trash to help me. The manager told me that there were 3 lot attendants and I would just have to wait for someone to come help me if I didn't want to leave my key in the door and leave before making sure everything was ok. Do people really just leave the key in the door and not make sure they won't be charged for something without verifying before they leave?? That place was the worst and I will never go back there again!

Évaluation :

4

The website rental checkout was frustrating. My verification process kept restarting for no reason and I eventually had to request a member to check me out. It set me back 30 minutes. Also the gas gauge was definitely a tick below what it was marked, but not low enough for me to justify changing the gauge on my checkout list. But when I went to refill the tank this was definitely noticeable. I think it's criminal to have the tank 1/4 full. It's impossible to know how much to put in the tank to refill it to the right level. And then I got charged $30(!!!) after I already put $15 in. That's absurd

Évaluation :

5

Mark you dings on vehicles better.

Évaluation :

1

When I returned the car, the inspector at the parking lot was very unfriendly.

Évaluation :

4

While the on-site customer service was good, trying to use the website or app was terrible. Only complaint is they forgot blankets but I was charged anyway.

Évaluation :

5

For this experience, I would have expected a discount. The staff is excellent. But, we were called back 3 times and drove three times for the system to be shut down.

Évaluation :

2

Running light was falling off the right side out of its mounting and the trailer lights did not work until the gentleman with a rat tail and greying goatee reluctantly came and fixed it, all the while blaming the truck as walking up to the trailer. It wasn't the truck, the mechanic standing next to him said later. The gentleman with the rat tail was unbelievably unprofessional. Gentleman who helped check us in was great though, had to flip the ball to the other side of the hitch and he facilitated it. The gentleman with the rat tail very rudely told me he wouldn't swap it back when we returned the trailer. There is always an issue at this Uhaul, last time they couldn't fill a brand new propane tank even though they were advertising the services. Ill use a different location next time.

Évaluation :

3

You should not be parking trucks in front of units! Extremely inconvenient and made the move much harder.

Évaluation :

1

Very poor customer service. Truck's fuel indicator was not working but it was not communicated while renting the truck. Prior to return, while refueling, as the indicator was not working, I ended up fueling way more than needed (~$50). I mentioned that to the representative while returning and he said this was communicated prior which it wasn't and they can't do anything now. When I asked to speak to the manager, they said he is not here and come back on Monday. The staff asked me to leave and behaved very unfriendly. Not recommended at all!

Évaluation :

3

Have the truck packed with the rented extras (hand trucks, blankets) and ready to go by pick up time instead of having customers fetch these things and take them to the truck.

Évaluation :

5

Bien

Évaluation :

5

Honestly the ONLY thing that could be improved is the price. While not outrageous, it is a Lot. James the serviceman was great. Very respectful, helpful, and efficient. Will be happy to return back here for any of my other towing/hitch needs.

Évaluation :

3

Installer was professional and provided useful information and incite.

Évaluation :

3

No night drop off available for our vehicle. No credit for packing blankets which we did not use and were still sealed in their bag. Overly reliant to have the customer do the work themselves on an app. The person on phone call was professional and pleasant the guys in the in-person store were less so.

Évaluation :

3

Get rid of the morning guy at the front counter. He was so rude. My brother noticed as well. He was a jerk from the second I walked in through the entire process of renting a truck.

Évaluation :

1

They were extremely rude to everyone, not just me. The equipment that I reserved was not there, they gave to someone else and did not notify me ahead of time.

Évaluation :

4

When I dropped the truck off, they were not open.

Évaluation :

1

The attendant in the lot was incredibly rude, refused to give us keys after we checked our equipment in on the mobile app, yelled at us about someone else's car being parked where it wasn't meant to be, and kept yelling at us to take out/move equipment that we did not rent because he was too lazy to. We told him it was not our responsibility and we did not want to touch equipment that the previous customers left (dollys) and he kept saying that if we want the keys we need to take it out because he wasn't doing it for us. The guys inside were kind and efficient, but I have never had such a terrible experience somewhere.

Évaluation :

1

Rented a motorcycle trailer and the tongue of the trailer was worn out and the tire had way to much tire pressure. trailer wouldn't stay planted to the road. Even when going under 5mph. Trailer ate up my brand new tow hitch that I purched with trailer rental. front desk wouldn't replace or return the tow hitch. Trailer with plate starting with GGG needs to be taken out of service.

Évaluation :

4

There was mud and dirt in the truck and it t wasn't clean. I can send pictures. Didn't pay attention at the time but then it ended up staining the back of a rug. Other than that, experience was good. Stephen was very helpful.

Évaluation :

1

Location had a single check-in person even when the line had 10 people waiting. Waited in line for 30 minutes, and then was told my 4-hours had already started and that I had to have the van back in 3 hours. Van smelled like cigarette smoke. Was disgusting.

Évaluation :

5

Wiper blades on driver side needed to be replaced.

Évaluation :

3

Inside staff was great. The guy in the lot was an a$shole.

Évaluation :

4

There was only one employee at desk. Wait to pick up was long as a result. Customer parking instructions should be easier to understand. Add signs along green curb. Finding out you parked in wrong place after you've parked adds to stress of moving and amount if ti.e to check in. Returning vehicle was easy and fast though. Thanks for that!

Évaluation :

5

Front desk staff during this morning (Friday) were excellent and very helpful. One suggestion would be: State somewhere before finalizing a booking that if you have a provisional license you cannot be the driver. I wasn't aware of this until the staff notified me before pickup. Thankfully my dad was able to drive, so it all worked out.

Évaluation :

5

Jacob was great. Gave us clear choices and got the job done earlier than expected. Very happy.

Évaluation :

4

Clear instructions, I filled the truck to the level it was to begin with. I should have taken a photo of the gas gage when rented, before refilling, and after refilling so, they couldn't charge me for more gas saying I didn't refill the truck. Also they need it posted that they do not recycle cardboard boxes/have a used box program. They charged me $25 for the flattened used uhaul boxes left in the truck. The last time I rented a uhaul truck, I wasn't charged a cleaning fee because of leaving the flattened used in good condition boxes

Évaluation :

4

Amazing

Évaluation :

3

Floor was dirty, but not terribly so. My biggest gripe is with the automation that didn't work for after hours return. Location couldn't be found and barcode wouldn't scan, then couldn't add the picture of dash for mileage and fuel levels, had to just lock truck and put keys in drop, was all that worked. We'll see if this review even goes through...

Évaluation :

3

There was only 2 people working and a lot of people in line. The workers were overloaded. They need more staff at this location. They did a fine job considering how overwhelmed they were.

Évaluation :

2

A few of the employees unfriendly, some chaos and I posible I would not go back to this location. Maybe this is the U-Haul culture at all locations.

Évaluation :

1

Understaffed, very long wait and no where to park. Entire lot was jammed with returned trucks they had no employees to move. Horrible experience and I will never use that location again, will rent from someone else if I have to.

Évaluation :

5

The people work there, they know exactly how to help you.

Évaluation :

5

Your team excellent customer services.thank you very much.

Évaluation :

5

You guys were amazing, really nice

Évaluation :

2

This location is always extremely slow at helping customers and their staff is not friendly. The average wait time for help is no less than 10 minutes, that's just for an employee to recognize you're standing in line… It's apparent they are very understaffed and most employees have minimal to no customer service experience. Only reason I choose to rent at that location is due to proximity.

Évaluation :

5

Very friendly representative. Fast and effective.

Évaluation :

5

Best experience ever for any customer service. The reservation person was totally helpful and knowledgeable about services and took care of an immediate need for a last minute rental. The rental property was well managed and extremely helpful personnel. I just thank you all very much.

Évaluation :

1

I am filing a complaint. After the hitch was installed I had to pick up the trailer at another location. My lights weren't working so the branch manager in Beaverton had to re-wire my entire car. All the wires were sagging and he expressed how dangerous this could have been if I were to drive it. I made several calls to the Branch Manager in Sherwood with no response. I am going to dispute the charges.

Évaluation :

1

Just say no. It's like drugs…harmful to your best interest. Unethical and dishonest at best.

Évaluation :

5

I don't usually do the survey things, but i felt compelled in this case. Staff has been fantastic when talking on the phone (usually the scheduling office). The staff that are actually in the stores- some of them really take the time ti help, but a small few of them, not so much. To their credit, when they get busy, they're *really* busy. Sometimes i see one or two additional staff on their computers, i'm sure they are working, but they won't take the time to let you know. It would be nice if they would say something like "i'll be with you in a sec", or "i have these things i need to complete but i'll be right with you. Heck, even if they said, "this job is a pain in the ass right now but i'll let you know when i'm ready to help you" would be great to hear- just *some* sort of something that confirms that they know you are there and they'll get to you when they can. I got three storage locations in sherwood. The dimensions on paper seem erroneous on paper, maybe even practically- i feel like i'm being shorted frankly. Because of the type of metal being used, i loose significant space because the metal pieces that make up that walls, every few inches they stick out. I effectively loose all of the space (on three sides if i remember, tho the door doesn't contribute to the problem). So for a 10'x10', i loose a couple of inches from each wall (that's a guess, i haven't had time yet to use a tape measure, but i will. Also, there are gaps in the metal in some areas- holes that goes to god knows.. lf i'm adjusting something to make it fit, or using a tool for whoever knows what, and a nut or bolt goes down one of those openings, i think it's goodbye forever bolt, i don't see any possibility of getting it back. The openings that i see at the top-why? on the one hand, the place has a very good temperature for furniture etc, i get there has to be some way for that to happen. But on the other, it's a really big hole. What if the person on the other side of my wall moves in a, for example, a bed that's infested with bed bugs rats and god knows what else.. I wanted to reserve a 10'x20' but they didn't have available, so i got (1) 10x10 and (2) 5x10 (i think) that adds up to a 10x20. But it doesn't really add up to a 10x20 because of the lost space as i mentioned before, I like it tho that the (2) 5x10's are next door to each other, but they are on a different hallway from the 10x20. All of them have a flight of stairs which i didn't want, it was hell lugging all of the stuff up. I was surprised to find that the building with all of the storage locations has restrooms. I'm not one for using public restrooms, but moving is such hard work, and when you gotta go (etc...) They seem like they're reasonably clean on average, tho one day in particular i looked like someone pissed all over the sink, toilet, floor, all over the roll of toilet paper etc.. Not a complaint, it's more a testament of some anonymous funky weirdo. In other words, no complaints about that, just a comment. The lights in the hallway are plenty bright so i don't need to have a light in the unit. But the uhaul i have in vancouver (andreson blvd in vancouver wa) doesn't have a light either, and it's completely dark and i need flashlights.. I'm hoping to move everything from my vancouver Uhaul to sherwood uhaul. I can't do it myself- a lot of furniture, i'm told you have people help with that, and i'll be asking about it in a few weeks. Overall, i didn't like a lot of the negative comments and reviews i see on the net for uhaul. But as is usual these days, people b*, moan and complain as much as they like, with no regard to reality it seems. I've seen the same thing with uhaul- overall uhaul has been fantastic, in particular when i talk to the folks at the scheduling center. As i understand, each uhaul site pretty much does their own thing. I can call the sched center and get on-point info about truck rentals ect, but was disappointing to find that the sched center can't find much more info about rental spaces that i can online. Several times i called a uhaul site, they were too busy to answer so my call was forwarded to (i think) the scheduling office, or maybe some corporate office, who is in the same boat- they have no way to know anything about storage spot rentals, and they told me i need to contact the location, which just keeps forwarding my call. It felt almost as if each uhaul location was a different company from the uhaul scheduling offices.. Anyway, i've typed a book, sorry- i rarely bother to write reviews or do surveys, i just felt strongly about a few things- for the most part i think uhaul works really well. I hate reading horrid reviews about companies when my experience has been the opposite, and i think uhaul is one of those companies..

Évaluation :

4

I however would not recommend Ohana garden and hydroponic! The guy was locking the door when I pulled up, he said check in online and save $20. It would not let me complete online check in so I locked doors and dropped key in drop box. It was above the gas level it came with, I swept and left dolly in the truck! Then the next day not only was I not credited $20 but they charged me $9 dollars more! For what?

Évaluation :

4

The wait time was long as it always is at any U-Haul site.

Évaluation :

1

Picked up U-Haul and there was no gas. I dropped off the U-Haul and had a $25 cleaning. I called to ask way and a dispute was put in. I was called two hours later saying the cleaning fee should have never happened and the will refund it. Come today my bank card has been charged 6 times! I am now negative and all U-Haul can say is we refunded you and it can take up to 5 days.

Évaluation :

2

The people are nice enough, once you get to them. The lines are long, and the online application promising to fix this is broken. The result was a very late start for my moving team.

Évaluation :

2

Not overcharge me for gas, cleaning and mileage driven. I spoke with the rental location immediately upon receiving my email receipt which listed 28 miles driven which was accurate according to Google maps. A cleaning fee of $25 and 9 gallon fuel adjustment of $44,62 were listed. I called about both and those were taken off. They then informed me that the mileage in of 28 miles was wrong and inaccurately charged me for 66 miles. I disputed this but was told that without a photo of the odometer upon return I had no case. I contacted Customer Service and lodged a complaint. This is now being looked into. My contract number is 72889086. Larry Moffett

Évaluation :

5

Luis and the manager have been so kind and helpful every time I come in. I’m so grateful they made my experience at Uhaul so great for me!

Évaluation :

2

See previous rating details.

Évaluation :

5

It would be able to access our units later, but overall, great job.

Évaluation :

4

The off duty supervisor was available by phone to help us get the correct size of storage unit we needed.

Évaluation :

1

To be yelled at and acosted by the workers is not what I would consider a good experience. On numerous occasions over the past few years there have been some select employees outside that have almost downright started physical confrontations, after yelling at both my wife and me - treating us as if we are idiots and we're doing something wrong by accessing our roll-up storage unit. Your team may struggle with issues with other tenants, But that does not mean you need to take out your aggression on every other good, well-paying tenant, who use storage services that they pay for as intended. How your fleet management interferes with access to the storage is unacceptable, and not a reason to bark orders at people trying to go about their day. The staff inside at the counter are always reasonably pleasant, and are at a complete opposite to the staff outside running around yelling at people. We have avoided going to the storage unit for months at a time specifically because we dread interaction with this outside staff. Also, shuffling rental vehicles in the storage area might be necessary for THIS location, however there are a lot of other locations without this fleet congestion. Many other companies that offer storage only. Demanding that a tenant move their vehicle while they are actively accessing their storage unit is unacceptable. Especially when fleet vehicles are blocking the roadway and many roll-up units - get the keys and move vehicles yourself! It's not the responsibility of the paying storage customer to help do do the job of a disorganized rental fleet. I have made several complaints to the interior staff, one of whom I believe was a manager. No changes were made for at least a year following. I sincerely hope that changes have been made since then, But this is absolutely an unacceptable way to conduct business.

Évaluation :

3

We rented a truck to move to Beaverton, and the package included a month's free storage. We were assigned one unit, but when we got to Beaverton, they gave us a different unit. Then we were billed for the month that was supposed to be free. When we brought this to the manager's attention, we received a refund for that month. As for lighting, there does not appear to be any light inside the unit, and it is a bit difficult to read labels on boxes stacked at the back of the unit. Staff were not always friendly, and made promises they didn't keep (we'll help you with that... sorry, too busy).

Évaluation :

5

I cannot give enough praise and thanks to this team. They really helped me out in a tough situation and made the entire process very smooth and communicated with me well. Thank you to the manager Stephen he is wonderful! I wish they were open a little later on weekdays for access, but we all need to have time off too. Thanks again !

Évaluation :

4

Overall, U-Haul is good to use but they faculty the people that they have working for them are not friendly. Have you standing there while they carry on conversations about what they doing? Plenty of times I went to put things in my storage couldn't get into it had to walk back-and-forth to the office. Was there a one hour and 30 minutes I couldn't get into my storage they need new people that know how to deal with customer service I had one storages one for eight years. 2020. I got another storage and kept that for three years. I just couldn't take the rudeness no more and disrespect. I rent a truck from them several times to move the Philadelphia to move to Florida to move to Augusta to move to San Antonio. Also, I use the U Pack

Évaluation :

5

I recently had the experience of a renter not wanting to move out of my house. When they did leave, they left most of their things behind-we packed 7 seventeen foot truck loads of stuff to take to 2 large storage units until it could be sorted and sent to Habitat for Humanity, Goodwill and the rest to the dump. Without Uhaul, I don't know how it could have been coordinated and for a reasonable price. Thank you Uhaul!

Évaluation :

3

Price is a bit high. There is no light in the storage unit. (Our previous unit with another company in California had a light in it.) Also, I had a unit reserved with my truck rental, but when my wife went in, they gave her a different unit and seemed unaware of the reservation I made online. Another thing, my wife and I both got keys to the unit, but they only gave us one access card to get into the area where the storage units are.

Évaluation :

5

Nice staff and clean facilities and equipment

Évaluation :

3

The place is dirty and several employees are just very rude.

Évaluation :

1

The person that set up my rental for the unit was very rude, the next time my mother in law went to pay they were rude to her, and to me onbthe phone. Rather than ask if she wanted her change they decided to automatically put it towards the next month. I told them no give the change. They got irritated because they had to open a cash drawer. Took their time to count it. Very unfriendly place.

Évaluation :

5

The staff here went above and beyond for me more than once!!! Great team!!!! Thank you!!

Évaluation :

5

Louis at the front desk was awesome to work with.

Évaluation :

3

Almost every time I needed in the storage unit. The was a U Haul truck parked Infront of my door. Had to shimmy past the truck. Trying to get help move was next to imposable. Log line at the counter.

Évaluation :

4

No comments

Évaluation :

5

Stephen Goodrich made the whole rental process quick and easy!

Évaluation :

5

I was there two days in a row, the service attendants were amazing and friendly. They were upbeat even though there was a line. They seem like a cohesive work group.

Évaluation :

4

Check in process is very slow. Staff that are there are great but there is not enough help.

Évaluation :

5

Luis was very helpful, efficient and took time to explain everything thoroughly.

Évaluation :

5

Manager Stephen Goodrich deserves a raise! That guy goes above and beyond.

Évaluation :

3

Was there Sat and Sunday. Both days I was met by Jose in the drop off area. He was extremely rude and disrespectful both times. He interrupted and was dismissive of my unusual situation and problems. David outside was just the opposite. David was kind, a good listener, smart, and solved my problems. Brad on the inside was also excellent. However, Jose's rudeness and uncaring behavior is a showstopper particularly after driving almost 1 000 miles in a uhaul truck with mechanical issues. While I was inside doing the paperwork for my storage room with Brad, another gentleman came in and insulted the manager about staffing. The Experience was unpleasant and unprofessional. I've been using Uhaul for over 50 years and this is the first time I've had a vehicle with mechanical problems or a problem with rude people.thanks

Évaluation :

4

All employees are always be very nice except for one who I seem to be a supervisor. I have witnessed him more than once be very rude to the other employees and some customers. I have not once seen him sep in to help his coworkers when there is a line out the door. He is always on the radio when talking to other coworkers.

Évaluation :

4

Some trouble with having to recheck in sometimes with card at front even though I was going in and out of building inside already

Évaluation :

4

When I signed up for the unit I was asked for an alternate address. I'm not sure what the company is looking for with that but from what I found out by asking around most people give an old address or just make something up. Not sure you're getting the information you want with that request. Just my two cents on that.

Évaluation :

5

I have rented storage unit for couple years and never had issues with anything, when I lost my wallet and my access card was in it, they were super helpful and understanding that I was out of access to my money till replacement bank cards arrived and they replaced my access card so I can get in unit, free of charge. I have been renting trucks at same facility for decades and still great customers service every time. Thanks guys keep up great work.

Évaluation :

5

Aucun

Évaluation :

5

Very friendly

Évaluation :

2

The desk people were fine. customer service training for some of the employees outside guiding trucks or signage that is clearer would be helpful. Will try to use other locations as much as possible.

Évaluation :

4

We had no problems with the space and appreciate how easy move in/move out was (from the storage unit).

Évaluation :

1

The gentleman that works outside is very rude and disrespectful and because of him I am looking for a new storage facility

Évaluation :

4

Please don’t be stingy with the ice melt.

Évaluation :

4

Lights inside unit would have been helpful

Évaluation :

1

I wasn't even able to access my unit yesterday because the hours that were on literally everything said they were 5 am - 10 pm. We got there to find out that no, that's not when they close and that it's actually 7am-7pm M-F 9am-5pm Sunday The only indication of those hours were in the office hours but every piece of communication I received while booking said that office hours and self storage hours were different. The employees including the manager basically told us that that's the way things have been for over a year and shrugged us off. I don't understand how that can be the way the business has been operations for over a year but none of the online communications have been updated to reflect this. This is ridiculous and complete unacceptable. I will be making sure that we don't need this unit more than one month so that you never get another penny out me for the way I've been treated.

Évaluation :

5

I have had the best experience with Uhaul. The employees I've dealt with are friendly and helpful.

Évaluation :

4

process for renting unit seemed slow and cumbersome. but staff nice and friendly.

Évaluation :

4

The Team at uhaul Were Awesome.

Évaluation :

3

There was a smug attitude with a few of the employees that was unsettling. Personally I felt a slight prejudice vibe but that was just my opinion. Also I paid for a full month storage rent and I only used the storage for two weeks, a prorated refund would have been fair. But like I said I think they only reserve that type of specials for their white customers.

Évaluation :

5

Stephen and his team are top notch, keep up the good work?

Évaluation :

5

Daphne, Luis, Brad, went beyond to help me. I'm giving a big shout out to these three for being there when I needed them. A big thank you.

Évaluation :

5

Luis was courteous and very knowledgeable when helping me with a truck as well as my storage unit. Great worker! Thank you!

Évaluation :

1

Storage units were listed as 5x5, they do not meet these dimensions and I was unable to store the small amount of stuff I needed to. When this was brought up with the employees no one knew what they could do assist and make the situation better. I went in and complained about unit size being wrong and they were surprised I measured (unit exact usable space was 4'x4'6" barely large enough to put my storage rack in and not at all big enough for the totes I needed to store). All around the facilities are okay, the door latches and doors are weak wooden doors (for interior units) and never felt fully secure. Employees wouldn't even give me a single free box to attempt to make the situation better. Moved out of my unit within a week and had to pay to get an entirely new unit elsewhere as the access hours are minimal, and the staff is very unknowledgeable about how the business runs.

Évaluation :

5

Staff was ALWAYS friendly!!

Évaluation :

1

Staff changed my access code for zero reason. That's customer abuse. I refuse to wait in line for an hour without getting reimbursed for my time. The manager doesn't care about filling the soap in the bathroom in the back of the storage lot, even during the plandemic. Too cheap to provide soap for us. Doesn't even empty the garbage bins in the bathroom. There's nails all over the road, I have to repair my tire once every couple of months because of this. The hours are awful, this is not what I signed up for and not what I paid for. I only get about an hour after work to access my stuff now. And the host spigots are now off limits, even though I was told years ago that was part of what I was paying for. U-Haul just keeps making it worse and worse for their customers.

Évaluation :

4

U Haul of Beaverton is very helpful. Mostly positive experience. The facility is not the cleanest of facilities I have visited at U Haul, and the access to storage units is limited to 7pm and 5pm on Sundays. Wish it had more hours to access my unit.

Évaluation :

2

I received a mixture of great service and horrible. Setting up the rental was awful! I felt like the person setting up my rental was rude and condescending. The rest of the staff was always fantastic, I rented the unit for over a year and never had any other issues aside from access times. If not for convenience I would have walked out the first day.

Évaluation :

1

General bad attitude from the management. My worst experience here was when I was moving my things out. The maintenance staff had blown dirt and dust into my unit and coated all of my belongings with filth. I now have to manually clean all of my belongings before moving them into my new house. When I brought this up with the management, they were dismissive (even though it was their fault) and told me to file a claim with the insurance company. I will do this because it appears to be the only way for it to be made right. Overall an abysmal experience and I will never recommend this place to anyone. I have tried to resolve this prior to writing this feedback. The assistant manager had told me I would get a call from the manager within 3 business days and I still have not received a call.

Évaluation :

2

First, thanks for having storage. I don't mean to knock on people. But I'm being asked how it went, so here's the answer... It took me over an hour to get my storage unit. First I had a lengthy wait in line. Staff were clearly very stressed and overworked. When I got checked in, the person at the counter did not seem to know much about the storage units. I was asked to fill out a form that could have been done much faster and more reliably online. I was assigned a storage unit and sold a disc lock. It took about 10 minutes to get my access code to work. When I got to my unit, it had a padlock on it, so I had to run back to the clerk and get it taken off. Then I found that my padlock did not fit into the hasp, which was different from most of the other units that DID have disc locks. I again had to go back inside, stand in line for another 10-15 minutes, and wait to be seen by someone again. This meant reassigning me to a different storage unit, since the one I was in had an older style of hasp that couldn't accept a disc lock. It was a good thing I went back in too, because apparently the first guy didn't take a picture of the form with my license, so we had to get out the paperwork and ID again. And he didn't ring me up for the disc lock, so we had to redo that whole transaction. Extensive signage around the facility says to ask about extended access. I asked. The guy I was talking to didn't know, so he asked another dude who started laughing and said we won't be seeing extended access again anytime soon with all the theft taking place around here. I was frustrated, because currently access hours are restricted to 7am to 7pm. I understand business is very challenging, staffing is hard right now and crime really is an issue especially being so close to a MAX station, so I don't want to sound like I'm beating up on people here. I'm glad to have a storage place. But those are the issues I ran into. The whole thing could have been done more efficiently, saving everyone a lot of time. Also, the signage referring to 24 hour access should be changed, removed or covered -- I did not discover extended access had been completely revoked until I was well into the process.

Évaluation :

5

Besides the card reader malfunctioning to enter the storage facility everything else went well. Steven Goodrich was great to work with.

Évaluation :

1

Not enough staff waiting more than an hour to pickup truck. Got back then storage was closed. Very inconvenient

Évaluation :

5

Staff super jelp

Évaluation :

2

Employees need to keep a better eye on the back there were people smoking behind the gate by their units and people were blocking the whole driveway. They employees were great up in the office but not very good about keeping an eye behind the gate. The employees did come out after having to go get one though.

Évaluation :

5

Easygoing

Évaluation :

4

Everything went very well

Évaluation :

1

Signed Lease Tuesday 7/26/22 Less then 24 hours Please return my deposit Leased 10x10 drive up unit (3rd unit from office) no. 315 Staff was uncooperative to show unit before signing contract The storage floor was filthy Entry code did NOT work 3 employees tried to open gate requiring 4 or more swipes with each attempt To get inside the gate as well as attempting to leave including put card in upside down before working This has been over a disturbing experience having rented many times and over many years (since 1989) PLEASE HELP ME TO 1) Terminate this contract 2) Return my Deposit via Visa card My cell is 781 645 2496 email Jeffreybaxter72@gmail.com

Évaluation :

2

Worst customer service I’ve ever had

Évaluation :

1

Entire staff was rude and Lacked customer service skills. One employee in particular had a very bad attitude and was yelling at me and giving me dirty looks even days after. He always seems to be working out in the yard and was wearing a hat mustache and has darker skin. I reserved the outdoor biggest space specifically and received a confirmation that my reservation was made. When I arrive to my storage reservation with a fully packed 16 foot moving truck, I was informed that they only had the smallest unit available and that there was nothing I can't do. I spent $3 000 with Uhaul and I had to find other means to store half the remains of my belongings elsewhere. Thumbs down, the most terrible experience I have ever had as a customer at any business. I asked to speak with the general manager a few different days and no response. Suited.

Évaluation :

5

Great service from the staff at the Beaverton UHaul! From answering scheduling questions to storage advice, I would definitely use them again.

Évaluation :

4

The staff has to blow the dust dirt and grime and gravel off the main drive through areas to get to my (previous) outside storage. These drive through areas dip in the middle to allow rainwater to go down the several drains. The staff blows from the lower center of the the drive through areas only thus blowing all the dust dirt and grit up to the entrances of the outside storage areas! I was always sweeping the dirt away from my storage entrance back down to the low center of the drain areas. Also the dirt and dust got under the entrance door that rolls up....carrying dirt and grit with it! I had to sweep the door off at the bottom and just inside the door ...esp. the sides where the dirt came in. Otherwise it was a great place, great staff and clean bathrooms!

Évaluation :

5

We were exhausted from moving states and Luis was awesome! He was so kind, helpful and accommodating.

Évaluation :

5

Brad Van Nuys was excellent to work with, even though it was extremely busy he provided excellent customer care!!

Évaluation :

5

Very helpful! The original reservation was for 3 unboxes with our truck rental, but based on availability, we ended up with a storage unit, which was MUCH BETTER abs could not be more perfect! Very thankful and we appreciate all the help!

Évaluation :

1

My total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horrible

Évaluation :

3

My reservation was for $204,5/mon but they are charging me $214,5 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.

Évaluation :

2

Most of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.

Évaluation :

1

Employees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.

Évaluation :

1

Was yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn't seem to mind helping everyone else but me. Honestly if I didn't have all of my belongings with me and ready to store, I would've gone someplace else. Total garbage customer service, generally unhelpful and now we'll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-Haul

Évaluation :

2

Facility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.

Évaluation :

4

Alex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for business

Évaluation :

5

I have used this Uhaul facility for moving and storage multiple times and each time the staff and it's offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!

Évaluation :

2

location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.

Évaluation :

4

The staff were very helpful and accommodating and very patient.

Évaluation :

2

Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.

Évaluation :

2

We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.

Évaluation :

1

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Évaluation :

1

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Évaluation :

5

Steve and on site staff are excellent to work with.

Évaluation :

4

Everything was great over all. The only recommendation I would make is having a light inside units.

Évaluation :

5

Employees at location nice and helpful,

Évaluation :

5

We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.

Évaluation :

1

Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.

Évaluation :

5

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Évaluation :

5

Staff was exceptional; process was quick and easy.

Évaluation :

5

Great team at the Beaverton location. Very helpful and easy to deal with! Thanks guys

Évaluation :

1

The manager of this location is terrible with clients, employees, and is menacingly incompetent.

Évaluation :

5

The young lady at the counter for check in was most helpful, efficient, and friendly... excellent...

Évaluation :

5

Very friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!

Évaluation :

5

They where so nice and helpful and made getting into our unit nice and easy!!

Évaluation :

5

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Évaluation :

5

Helpful and friendly

Évaluation :

3

The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!

Évaluation :

3

Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.

Évaluation :

2

I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.

Évaluation :

3

I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!

Évaluation :

1

I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.

Évaluation :

1

Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.

Évaluation :

2

First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.

Évaluation :

4

It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.

Évaluation :

5

I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.

Évaluation :

5

The process was easy and the online system was user friendly.

Évaluation :

3

I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.

Évaluation :

5

Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.

Évaluation :

5

Need more parking space.

Évaluation :

2

I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.

Évaluation :

5

Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!

Évaluation :

5

The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.

Évaluation :

5

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Évaluation :

5

Great and very helpful staff!!

Évaluation :

3

I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.

Évaluation :

5

Always busy, so allow plenty of time to check in.

Évaluation :

5

Nice staff and helpful. Would recommend this place.

Évaluation :

5

The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!

Évaluation :

4

only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.

Évaluation :

5

Very good customer service!

Évaluation :

5

Too expensive

Évaluation :

4

My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.

Évaluation :

5

I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!

Évaluation :

2

I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.

Évaluation :

4

Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.

Évaluation :

5

Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.

Évaluation :

1

Understaffed and the staff who are there don't respect client's time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.

Évaluation :

1

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Évaluation :

4

Door was stuck! But they came and helped me! Great one on one service!! Thanks!

Évaluation :

3

The office always has a line. Maybe they need to hire more staff?

Évaluation :

2

The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.

Évaluation :

5

The whole team was fantastic! Thanks!

Évaluation :

5

Excellent service!

Évaluation :

5

Excellent, Thank you!!

Évaluation :

5

I really appreciate the free cart available in the storage building.

Évaluation :

3

More staff in the store would be helpful.

Évaluation :

5

Thank you! Very friendly professional service.

Évaluation :

5

Excellent service friendly staff...im stay with uhaul...

Évaluation :

1

Unprofessional, poorly managed, and rude staff

Évaluation :

5

other than long wait times in line, excellent.

Évaluation :

4

other than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.

Évaluation :

3

There were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.

Évaluation :

5

Jeffery at the beaverton location was very helpful, friendly and knowledgeable. Je les recommande tout à fait! Give that man a raise!

Évaluation :

5

Many Thanks to the staff for all their help in making my moving experience so much easier for me!!

Évaluation :

1

Go someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.

Évaluation :

2

Not a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn't have been any issues.

Évaluation :

5

Great job

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great employees. Very helpful.

Évaluation :

5

Great customer service!

Évaluation :

5

Everyone was very professional and friendly and the storage unit was clean and ready to go

Évaluation :

4

Auto pay option doesn't work online. 2 customer service people at peak time with customers waiting 30-min isn't good business. Front desk closed my unit and eliminated my access code before I exited.

Évaluation :

4

Not enough staff over too many customers, Waited long for services

Évaluation :

5

Nice helpful staff!

Évaluation :

5

Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I'm very happy with my experience.

Évaluation :

5

Very helpful and personable

Évaluation :

5

Le service à la clientèle était génial. Very helpful and clean..

Évaluation :

5

Everyone was very helpful.

Évaluation :

3

Need to get the other gate fixed to exit.

Évaluation :

5

Thanks for being Extremely helpful and providing excellent customer service.

Évaluation :

1

The worst customer service ever. I was also over charged.

Évaluation :

5

By far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!

Évaluation :

3

North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t

Évaluation :

5

Merci.

Évaluation :

5

Thanks for helping!

Évaluation :

5

Had a great experience thank you

Évaluation :

5

They were very helpful. Over the top.

Évaluation :

4

Great thanks again!

Évaluation :

5

Very kind manager and staff. A pleasure doing business with them.

Évaluation :

5

Professional, courteous, prompt services!

Évaluation :

5

Great staff.

Évaluation :

3

ok

Évaluation :

4

Busy but helpful

Évaluation :

5

Competitively priced. Clean. Easy.

Évaluation :

1

The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.

Évaluation :

4

I had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.

Évaluation :

1

The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position

Évaluation :

5

Paul was Knowledgeabe, intelligent and helpful.

Évaluation :

5

Good morning very happy thank you for your help thank you for your customer service

Évaluation :

5

I am very satisfied and have used used uhaul for many years .

Évaluation :

4

Chyna is fantastic!!!

Évaluation :

5

Thank you for the great service

Évaluation :

5

Great place clean and nice

Évaluation :

5

My experience here at the Beaverton Uhaul was quick, easy and as expected.

Évaluation :

5

I was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of $245 was made on the 6th.

Évaluation :

4

a little tight access around buildings

Évaluation :

5

This is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility

Évaluation :

5

Incredibly helpful and kind

Évaluation :

3

There seems to always be a shortage of desk help..... causing long wait times. .

Évaluation :

3

Everyone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone

Évaluation :

4

More expensive then you're Oregon Facility by far I don't understand why and would really like to

Évaluation :

3

Aucun

Évaluation :

5

Very good

Évaluation :

5

Received Very capable and helpful service. Thanks!

Évaluation :

5

Brock was very helpful and pleasant to do business with.

Évaluation :

5

Some of the staff are a little curt and short.

Évaluation :

3

It's a tough areato navigate, get items from vehicles to storage units. Staff and facility is fine... but the old layout makes it tough to recommend.

Évaluation :

2

Too hard to gauge how much truck rental will cost. Unfriendly staff; not willing to explain differently when I didn't understand.

Évaluation :

5