Customer Reviews for U-Haul Storage of Beaverton

17 475 évaluations

14225 SW Tualatin Valley Hwy   Beaverton, OR 97005
(Just East of Murray blvd)

(503) 643-9539

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 643-9539

14225 SW Tualatin Valley Hwy
Beaverton, OR 97005
(Just East of Murray blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The truck had an exhaust leak, and engine fluid leak, a broken air dam, and the air conditioning barely functioned. Otherwise, it did the job. Staff friendly and helpful.

Randall M. 
Évaluation :
5

Nothing, it was great!

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
3

You could hire a better mannered person who does returns. Kind of a turd and no personality !!

Steve H. 
Évaluation :
4

Brad was very helpful in the process!

dan M. 
Évaluation :
5

Juan and everyone there was amazing.

chad F. 
Évaluation :
5

Stephen, the GM was great to work with.....very fast, efficient and knowledgeable. Helped us get the trailer hooked up and on our way. That trailer pulled like a dream...wonderful on the road and didn't even impact our MPG..??? Very grateful for the nice rental...!!

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Temesgen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle N. 
Évaluation :
5

Quick check out and return, courteous staff

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles F. 
Évaluation :
3

Rent the trucks with full tanks of gas. Playing gas gauge roulette is no fun. Renting a truck that doesn't have a full tank and knowing I have to go and fill it before I'm headed for my destination is no fun. If I rent it with a full tank I bring it back with a full tank and this guessing game with the gauge is eliminated.

John G. 
Évaluation :
5

Very good service exelente

Juan A. 
Évaluation :
5

Alexandria was very helpful and got us on our way efficiently.

Darren R. 
Évaluation :
1

They did not hook the wires properly I got stop by a police, no ticket just a verbal warning,, when back to u haul they still charge me

Victor S. 
Évaluation :
5

Jose was expedite and polite.

Troy Clifford M. 
Évaluation :
1

Horrible experience. Manager was very shady and tried to scam us. I think this place should be shut down.

Subhei S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe E. 
Évaluation :
5

Zee was amazing! We didn't even have to get out of our car to return the trailer. A quick in and out!

Joseph P. 
Évaluation :
4

Nothing really, I had a good experience, there was mis-understanding on the phone for verification of rental, but I was the problem, they handled everything including my bad mood with simple professionalism. Thanks guys, sorry if I was rude. It's not you, it's me! Hahaha.

Johnathan P. 
Évaluation :
5

Overall great experience. Good work by Zee to make sure I was able to return the van on time.

ABRAHAM E. 
Évaluation :
2

The loca5ion is terrible. Every time I came here I would miss the turn and have to make a u turn or go around the block when I was driving the big truck. There is no on site parking so if you leave your vehicle you have to park down the street. The parking spots for the big trucks are so tiny. If I was not experienced driving large trucks this would've been a problem. The customer service isn't horrible but they're not very friendly. My main problem is the after hours drop. I parked the truck in the tiny spot then went to drop the keys. Ther is a link to complete the return. I was able to look up my reservation & then it still made me sign in to complete. So I was at the front of the store after parking the truck and the online return makes you take photos of the truck, the odometer, the parking spot, and the inside of the back of the truck. It's just a HUGE hassle. I will never use this uhaul again even tho it is closest to my house.

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Very helpful staff. The return process was quick and easy.

James S. 
Évaluation :
4

Zeke did a great job. Polite and very helpful.

Kelly J. 
Évaluation :
5

It was a much better experience than I expected , especially during moving. Merci.

yun Y. 
Évaluation :
5

My check-in was handled in a friendly manner and professionally. My return was done outside of business hours and was fairly smooth. I was not able to return the truck in the "return" lane as it was full and instead had to leave it in the "thru" lane - the return instruction should give that option to reduce confusion.

Arman B. 
Évaluation :
5

I've used this location a couple of times, each time they had the right trailer or van I needed asking with moving tools and boxes one stop so cute all my mining goals!!

Chad Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
1

Was threatened by an employee,

Garrett S. 
Évaluation :
3

I was charged a cleaning fee because the after hours app had a glitch and could not upload a picture!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY PATRICK H. 
Évaluation :
5

Excellent service, the employees there are a great group of people they really made me feel welcomed and appreciated as a customer

Fletcher N. 
Évaluation :
1

UBox not at the location scheduled for original pick up but over 20 miles away. We had confirmed that morning that the box would be available. When delivered at final destination we couldn't retrieve our goods without 24 hr notice, not mentioned in email from UHaul, only discovered after we drove there. Seriously inconvenienced on both ends of the process.

cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Great service. Thanks.

Garrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASA W. 
Évaluation :
5

Luis was a superstar, quick, knowledgeable, and made sure to describe every part of my rental. Addressed my needs and made the appropriate recommendations for my personal situation. Excellent service, he made everything super easy making my day smoother.

Jesse T. 
Évaluation :
3

There were only 2 staff that I saw and they were clearly overwhelmed. There were so many rentals being returned when I arrived and so many vehicles already there that it was hard to know where to go. I finally parked in an empty spot and let a worker know. He was nice but looked really stressed. My return receipt was processed fairly quick even though they were swamped.

HEATHER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvinder D. 
Évaluation :
5

N/A I had a wonderful experience.

Nicole C. 
Évaluation :
5

amazing customer service. Luis was awsom

Avan A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
2

Many of the people aren't very friendly. It's a slow process to rent and a friendly demeanor would go along way in improving the overall environment of the store.

Brian O. 
Évaluation :
1

Been a great customer and when something goes wrong it's my fault paid a lot of money to be treated this way

KRISTIAN G. 
Évaluation :
5

Both employees I interacted were pleasant and helpful. I believe the young ladies name was Alexandria and the gentlemen in the lot was Z

Matt E. 
Évaluation :
5

Alex and Amber were very helpful and professional!

Wendy B. 
Évaluation :
5

Luis was very courteous, friendly, and helpful in getting me on my way. The check-in and drop-off was very smooth despite this location being extremely busy that day.

HAROLD THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse S. 
Évaluation :
5

nothing

cj C. 
Évaluation :
5

"Z" the check in person way very prompt and helped get the trailer off the truck very quickly. Very personable with a smile on his face.

Ken A. 
Évaluation :
1

Crap customer service in getting setup. Tried to charge an extra $90 for gas. Can't read a gas meter. Said I left 1/16th tank when picture verified 1/4 tank. What a joke.

John J. 
Évaluation :
5

Thank you for everything

Humberto A. 
Évaluation :
5

Jose was THE BEST!!

Julie H. 
Évaluation :
3

Alexandria Ulloa was great. She deserves a raise. She was doing a multitude of tasks.

Michael S. 
Évaluation :
3

Employee mumbled direction when we asked where to park. Then I asked if there was a drop and he huffed and pointed toward the building.

Anastasia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey L. 
Évaluation :
5

it was quick and seamless

Lindy C. 
Évaluation :
5

Jose was fantastic helping get the trailer unhooked and very friendly!

Leonard F. 
Évaluation :
5

Z assisted with return, but there was also another associate who wanted to assist as well. I did not get his name, but he should get some credit as well!

Trevor P. 
Évaluation :
5

Jose was awesome

Manroop D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
4

z was very helpful. drop off was fast and stress free.

dmitry L. 
Évaluation :
5

Jose was great! Made the drop off process super easy which I appreciated. Will be coming back to this location when I need my next rental!

Tysen L. 
Évaluation :
3

The only reason I didn't not give an excellent on this review was due to the fact that when I had arrived to make my rental the two women that assisted me were very unprofessional. When I dropped of the rental it was a whole different vibe Jose was very attentive very respectful I would definitely say he had wonderful costumer service I think that would be the only reason for me coming coming back and renting her. If it wasn't for Jose I would have had an awful experience with the two first two lady's. Yay Jose…

Xavier S. 
Évaluation :
5

Amber was absolutely amazing in helping me. She went above and beyond the expected service. 11/10

AJ G. 
Évaluation :
4

The truck had been previously used to haul manure or bags of fertilizer and stank to high heavens. No sign of the cargo but the smell lingered on. Opened the back and the smell almost knocked me over. (10' small truck) Maybe you need to limit what type of cargo you can haul in these trucks. It will be lingering in this box for a long time. Glad it wasn't summer! At check in, seemed under staffed and no one was in the yard, or drop off lane per usual to check me in and get me on my way. Had to come inside which gave me the opportunity to comment on the smell in the truck box. I used the chart to estimate how much gas to put back in. Said 8 gallons. I did 8 gallons and the gauge went to 1/2 instead of 3/8. At $5 per gallon, I feel a little put out if less would have done the trick.

James C. 
Évaluation :
4

First truck, the radio didn't work then they put me in a truck that the cab smelt like marijuana and the passenger mirror was broken.

Shane C. 
Évaluation :
5

Amber made the check-in process super easy, and she went above and beyond to make sure that I had everything I needed before leaving. She made the experience way better than I anticipated.

Brandon R. 
Évaluation :
5

Nothing but honest staff who are very friendly about the job would highly recommend!!

MICHEAL B. 
Évaluation :
5

When i booked a van there weren't any cargo vans so i booked a 10' van. When I got there the person at the desk let me know a cargo van was available so I rented that. The check engine light didn't shut off and i returned the van and a new one was immediately switched out for me. Painless. One last item to note, one of the employees, I wish I had gotten her name, was super helpful. She frequently thanked everyone for their patience and communicated what was going on. She also was the person who quickly replaced the van for me. Again, I wish I knew her name. Everyone was working hard but she was just a step or two better.

Tom H. 
Évaluation :
5

I've always have had good experience choosing U-Haul product, the people are always helpful finding anything I need. If I had anything bad to say it would be prices, seems everyone is gouging the consumer these day. Sorry it doesn't keep me from using U-Haul. Just saying.

David M. 
Évaluation :
1

When assigning vehicles to customers, get up from the desk or have someone verify the availability of the rental. I was given a truck that was closed in by 4 other trucks. When you let the staff know you can't get your truck, don't use profanity towards/behind the back of other staff members in front of several customers. This doesn't make customers feel welcome. Don't leave vehicles on less than half a tank. You charge a high surcharge for gas if not brought in with the same gas but you pass that on to your customer hoping they fill up the gas more than what was in it. Ex. my truck was parked on an incline and read 1/4 tank, when I got to a level surface I lost 1/8th and was now sitting on an 1/8th of a tank which meant I had to go get gas before even putting anything in the truck. I ended up putting more gas in than I used.

Dustin D. 
Évaluation :
5

Nothing to think of! Thanks team! Staff at location are stellar

Ethan P. 
Évaluation :
4

the truck return sign was twisted, leading to a bit of chaos in the return process.

Ken L. 
Évaluation :
5

Very busy location but we'll managed

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohit O. 
Évaluation :
5

Luis helped me out tremendously and so did Mike

Halliet D. 
Évaluation :
5

Amber Seals was very helpful and patient :)

Andrew J. 
Évaluation :
5

The person who helped me was awesome!

Eric L. 
Évaluation :
1

Hire people with better customer service skills

KRIYAN G. 
Évaluation :
5

Luis was very helpful

Shane C. 
Évaluation :
5

Excellent service à la clientèle. Amber was knowledgeable, efficient and friendly. Checking back in went very smoothly. Completely satisfied.

Philip K. 
Évaluation :
5

No changes recommended from us! He made the process easy and he gave us good Information and advice

Susan G. 
Évaluation :
5

Great service from the latina gal who helped me out. I forget her name

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
2

I had to drive 60 miles from my home to pick up the car dolly, and I live in a city of 150 000 and half a dozen uhaul centers. The unit had damage to the fender which was not pointed out to me when I picked it up. I was sent a link to note condition of equipment after I picked it up but that link expired before I had a chance to respond. Luckily I purchased the towsafe insurance. The drop off location was changed AFTER I accepted the contract. The new drop off location opened an hour later then my original chosen drop off location so I just dropped it off at the original location as written in my contract. Overall not a pleasant experience

Jay V. 
Évaluation :
5

I can't remember the name of the woman who checked me in but she was friendly and helpful. The gentleman who received the vehicle when I returned was “Z”. He made the return process very easy and was super friendly as well

Erin R. 
Évaluation :
5

Large, lots of inventory and room to drive/park

Darren V. 
Évaluation :
5

Both Luis and Amber were awesome to work with. Really easy going and patient. Thank you guys

Neftali R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy E. 
Évaluation :
4

The person that help me was fantastic. His name was . Z

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Y. 
Évaluation :
5

Stephen and the team are fantastic would definitely recommend for future business! Especially Brian and z

Amber S. 
Évaluation :
5

Excellent service at both pick-up and drop-off! Truck worked great, and I will plan on using this location in the future! Merci!

keith H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Erik N.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Evella D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan U.  |  Premières impressions 
Évaluation :
1

My total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horrible

Samuel B.  |  Premières impressions 
Évaluation :
3

My reservation was for $204,5/mon but they are charging me $214,5 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.

Dee S.  |  Premières impressions 
Évaluation :
2

Most of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.

JESSIE H.  |  Expérience générale 
Évaluation :
1

Employees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.

Brooke S.  |  Premières impressions 
Évaluation :
1

Was yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn't seem to mind helping everyone else but me. Honestly if I didn't have all of my belongings with me and ready to store, I would've gone someplace else. Total garbage customer service, generally unhelpful and now we'll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-Haul

Baeley S.  |  Premières impressions 
Évaluation :
2

Facility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.

Brian M.  |  Premières impressions 
Évaluation :
4

Alex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for business

Tracey B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Claudia O.  |  Premières impressions 
Évaluation :
5

I have used this Uhaul facility for moving and storage multiple times and each time the staff and it's offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!

Elizabeth F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE V.  |  Expérience générale 
Évaluation :
2

location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.

Chris O.  |  Premières impressions 
Évaluation :
4

The staff were very helpful and accommodating and very patient.

CANDICE MARIE M.  |  Premières impressions 
Évaluation :
2

Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.

Alana D.  |  Expérience générale 
Évaluation :
2

We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.

evdakia f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE L B.  |  Premières impressions 
Évaluation :
1

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Shawn B.  |  Premières impressions 
Évaluation :
1

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Shawn B.  |  Expérience générale 
Évaluation :
5

Steve and on site staff are excellent to work with.

JIM D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellee D.  |  Expérience générale 
Évaluation :
4

Everything was great over all. The only recommendation I would make is having a light inside units.

Mark B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P.  |  Expérience générale 
Évaluation :
5

Employees at location nice and helpful,

Carlos D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Orlando G.  |  Expérience générale 
Évaluation :
5

We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.

charlotte d.  |  Expérience générale 
Évaluation :
1

Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.

Hollie L.  |  Expérience générale 
Évaluation :
5

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Jeremiah J.  |  Premières impressions 
Évaluation :
5

Staff was exceptional; process was quick and easy.

Cody M.  |  Premières impressions 
Évaluation :
5

Great team at the Beaverton location. Very helpful and easy to deal with! Thanks guys

Elias W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYLEE ANNA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra N.  |  Expérience générale 
Évaluation :
1

The manager of this location is terrible with clients, employees, and is menacingly incompetent.

shahriyar s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey P.  |  Expérience générale 
Évaluation :
5

The young lady at the counter for check in was most helpful, efficient, and friendly... excellent...

Roy E.  |  Premières impressions 
Évaluation :
5

Very friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!

Dustin H.  |  Expérience générale 
Évaluation :
5

They where so nice and helpful and made getting into our unit nice and easy!!

Hailey P.  |  Premières impressions 
Évaluation :
5

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Allison C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray c.  |  Premières impressions 
Évaluation :
5

Helpful and friendly

Anthony N.  |  Premières impressions 
Évaluation :
3

The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!

Gary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L.  |  Premières impressions 
Évaluation :
3

Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.

Bradley L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverley B.  |  Expérience générale 
Évaluation :
2

I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.

Megan S.  |  Expérience générale 
Évaluation :
3

I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!

Alison A.  |  Premières impressions 
Évaluation :
1

I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.

Gary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A.  |  Expérience générale 
Évaluation :
1

Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.

Robynne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sean a.  |  Expérience générale 
Évaluation :
2

First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.

STEPHEN MIKKEL M.  |  Premières impressions 
Évaluation :
4

It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.

RICHARD B.  |  Expérience générale 
Évaluation :
5

I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.

sybil r.  |  Expérience générale 
Évaluation :
5

The process was easy and the online system was user friendly.

Ruben L.  |  Premières impressions 
Évaluation :
3

I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.

MIchael H.  |  Premières impressions 
Évaluation :
5

Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.

Jordan P.  |  Expérience générale 
Évaluation :
5

Need more parking space.

Wayne A.  |  Expérience générale 
Évaluation :
2

I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.

Elizabeth-zakari D.  |  Expérience générale 
Évaluation :
5

Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!

sarah w.  |  Expérience générale 
Évaluation :
5

The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.

travis-carolina c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B.  |  Premières impressions 
Évaluation :
5

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Brian F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce m.  |  Premières impressions 
Évaluation :
5

Great and very helpful staff!!

JOHN R.  |  Expérience générale 
Évaluation :
3

I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.

barbera k.  |  Expérience générale 
Évaluation :
5

Always busy, so allow plenty of time to check in.

Sandy C.  |  Premières impressions 
Évaluation :
5

Nice staff and helpful. Would recommend this place.

Gerardo C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE B.  |  Expérience générale 
Évaluation :
5

The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!

brian b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari B.  |  Expérience générale 
Évaluation :
4

only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.

Barbara T.  |  Premières impressions 
Évaluation :
5

Very good customer service!

Rose S.  |  Expérience générale 
Évaluation :
5

Too expensive

ricardo r.  |  Expérience générale 
Évaluation :
4

My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.

Melinda D.  |  Expérience générale 
Évaluation :
5

I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!

SOPHIE B.  |  Expérience générale 
Évaluation :
2

I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.

Ali A.  |  Online Move In 
Évaluation :
4

Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.

brian b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

amye b.  |  Expérience générale 
Évaluation :
5

Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.

Harley R.  |  Expérience générale 
Évaluation :
1

Understaffed and the staff who are there don't respect client's time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.

Erica N.  |  Expérience générale 
Évaluation :
1

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Abbas H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte h.  |  Expérience générale 
Évaluation :
4

Door was stuck! But they came and helped me! Great one on one service!! Thanks!

judy g.  |  Expérience générale 
Évaluation :
3

The office always has a line. Maybe they need to hire more staff?

Evan I.  |  Expérience générale 
Évaluation :
2

The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.

Evan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn H.  |  Premières impressions 
Évaluation :
5

The whole team was fantastic! Thanks!

Amber Y.  |  Premières impressions 
Évaluation :
5

Excellent service!

David A.  |  Expérience générale 
Évaluation :
5

Excellent, Thank you!!

Chris C.  |  Expérience générale 
Évaluation :
5

I really appreciate the free cart available in the storage building.

Jeff S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie S.  |  Premières impressions 
Évaluation :
3

More staff in the store would be helpful.

nancy g.  |  Expérience générale 
Évaluation :
5

Thank you! Very friendly professional service.

Holly B.  |  Expérience générale 
Évaluation :
5

Excellent service friendly staff...im stay with uhaul...

ARIEL G.  |  Premières impressions 
Évaluation :
1

Unprofessional, poorly managed, and rude staff

Bernard H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahealani S.  |  Expérience générale 
Évaluation :
5

other than long wait times in line, excellent.

Amy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena C.  |  Expérience générale 
Évaluation :
4

other than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.

Amy C.  |  Premières impressions 
Évaluation :
3

There were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.

markie b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T.  |  Premières impressions 
Évaluation :
5

Jeffery at the beaverton location was very helpful, friendly and knowledgeable. Je les recommande tout à fait! Give that man a raise!

kharina F.  |  Premières impressions 
Évaluation :
5

Many Thanks to the staff for all their help in making my moving experience so much easier for me!!

JULIE M.  |  Expérience générale 
Évaluation :
1

Go someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.

Martha S.  |  Expérience générale 
Évaluation :
2

Not a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn't have been any issues.

Savanna O.  |  Premières impressions 
Évaluation :
5

Great job

ellen d.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Ericka V.  |  Premières impressions 
Évaluation :
5

Great employees. Very helpful.

Sean M.  |  Expérience générale 
Évaluation :
5

Great customer service!

Nichole S.  |  Premières impressions 
Évaluation :
5

Everyone was very professional and friendly and the storage unit was clean and ready to go

sharon b.  |  Premières impressions 
Évaluation :
4

Auto pay option doesn't work online. 2 customer service people at peak time with customers waiting 30-min isn't good business. Front desk closed my unit and eliminated my access code before I exited.

Thomas W.  |  Expérience générale 
Évaluation :
4

Not enough staff over too many customers, Waited long for services

hi-jung c.  |  Expérience générale 
Évaluation :
5

Nice helpful staff!

Cherie S.  |  Expérience générale 
Évaluation :
5

Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I'm very happy with my experience.

IRENE Y.  |  Expérience générale 
Évaluation :
5

Very helpful and personable

Nancy R.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. Very helpful and clean..

CARLOS J.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

jennifer steve R.  |  Expérience générale 
Évaluation :
3

Need to get the other gate fixed to exit.

Jasmine T.  |  Expérience générale 
Évaluation :
5

Thanks for being Extremely helpful and providing excellent customer service.

jennifer steve R.  |  Premières impressions 
Évaluation :
1

The worst customer service ever. I was also over charged.

Richard O.  |  Expérience générale 
Évaluation :
5

By far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!

Michael S.  |  Expérience générale 
Évaluation :
3

North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t

Kerrie M.  |  Premières impressions 
Évaluation :
5

Merci.

Kevin-wendy M.  |  Expérience générale 
Évaluation :
5

Thanks for helping!

NAOMI E.  |  Expérience générale 
Évaluation :
5

Had a great experience thank you

JESSICA L.  |  Expérience générale 
Évaluation :
5

They were very helpful. Over the top.

ronald p.  |  Premières impressions 
Évaluation :
4

Great thanks again!

CRISTY C.  |  Expérience générale 
Évaluation :
5

Very kind manager and staff. A pleasure doing business with them.

BARBARA M.  |  Expérience générale 
Évaluation :
5

Professional, courteous, prompt services!

David A.  |  Premières impressions 
Évaluation :
5

Great staff.

Scott S.  |  Expérience générale 
Évaluation :
3

ok

julie y.  |  Premières impressions 
Évaluation :
4

Busy but helpful

Landon P.  |  Premières impressions 
Évaluation :
5

Competitively priced. Clean. Easy.

Kyle M.  |  Expérience générale 
Évaluation :
1

The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.

Sadae H.  |  Premières impressions 
Évaluation :
4

I had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.

Tom L.  |  Premières impressions 
Évaluation :
1

The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position

Henry l.  |  Premières impressions 
Évaluation :
5

Paul was Knowledgeabe, intelligent and helpful.

John M.  |  Premières impressions 
Évaluation :
5

Good morning very happy thank you for your help thank you for your customer service

Roel N.  |  Premières impressions 
Évaluation :
5

I am very satisfied and have used used uhaul for many years .

Barbara N.  |  Premières impressions 
Évaluation :
4

Chyna is fantastic!!!

MIKE H.  |  Expérience générale 
Évaluation :
5

Thank you for the great service

sergio d.  |  Expérience générale 
Évaluation :
5

Great place clean and nice

BARRETT O.  |  Premières impressions 
Évaluation :
5

My experience here at the Beaverton Uhaul was quick, easy and as expected.

Brock K.  |  Premières impressions 
Évaluation :
5

I was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of $245 was made on the 6th.

Robert R.  |  Expérience générale 
Évaluation :
4

a little tight access around buildings

Rich N.  |  Expérience générale 
Évaluation :
5

This is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility

MIKE H.  |  Premières impressions 
Évaluation :
5

Incredibly helpful and kind

Michael S.  |  Expérience générale 
Évaluation :
3

There seems to always be a shortage of desk help..... causing long wait times. .

ALISA S.  |  Expérience générale 
Évaluation :
3

Everyone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone

MELISA M.  |  Expérience générale 
Évaluation :
4

More expensive then you're Oregon Facility by far I don't understand why and would really like to

RICHARD B.  |  Expérience générale 
Évaluation :
3

Aucun

MICHAEL D M.  |  Expérience générale 
Évaluation :
5

Very good

Virginia G.  |  Expérience générale 
Évaluation :
5

Received Very capable and helpful service. Thanks!

Cherie S.  |  Réservation 
Évaluation :
5

Brock was very helpful and pleasant to do business with.

Zach W.  |  Expérience générale 
Évaluation :
5

Some of the staff are a little curt and short.

steve b.  |  Expérience générale 
Évaluation :
3

It's a tough areato navigate, get items from vehicles to storage units. Staff and facility is fine... but the old layout makes it tough to recommend.

Kris M.  |  Expérience générale 
Évaluation :
2

Too hard to gauge how much truck rental will cost. Unfriendly staff; not willing to explain differently when I didn't understand.

bridget k.  |  Expérience générale 
Évaluation :
5

Ubox delivery person was the BEST!!!

Mike M.  |  Expérience générale 
Évaluation :
5

.

Michael A.  |  Expérience générale 
Évaluation :
3

Idid not have my unit for the month and expect to be refunded the prorated amount. When can I expect a refun???

Patricia M.  |  Expérience générale 
Évaluation :
3

Rates raised allott. Manager never returned phone calls.

PATRICE S.  |  Expérience générale 
Évaluation :
5

The whole staff is professional and excellent

michael k.  |  Expérience générale 
Évaluation :
5

Everything went great.

Cliff R.  |  Expérience générale 
Évaluation :
3

The bathroom in the storage area was filthy. Our stuff in storage full of cotton from vents. The guy who closed is out was rude! 195 too much

Brian H.  |  Expérience générale 
Évaluation :
5

Jeff is the best guy!!!

vladimir m.  |  Expérience générale 
Évaluation :
5

A staff member helped me shop for moving supplies through the whole store and helped me load everything into my vehicle. They went way beyond what I expected. I'll definitely be back!

GARY W.  |  Expérience générale 
Évaluation :
5

Your office went above and beyond to provide information, advice and quick service when our UBox was weeks late arriving from Houston. Merci!

John M.  |  Expérience générale 
Évaluation :
4

The Beaverton U-Haul was a nice place to store our things.

William r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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