Customer Reviews for U-Haul Storage of Beaverton

17 815 évaluations

14225 SW Tualatin Valley Hwy   Beaverton, OR 97005
(Just East of Murray blvd)

(503) 643-9539

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 643-9539

14225 SW Tualatin Valley Hwy
Beaverton, OR 97005
(Just East of Murray blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easygoing

Justin P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keely M. 
Évaluation :
2

Employees are not helpful, Act as if we are an inconvenience. this is my 3rd time renting from this location and each time no help of where they would like the trailer returned , no help hooking the trailer up. in general no employees to be found outside the office.

Tyler S. 
Évaluation :
5

Prompt service, easy pickup and return

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

A big thank you to Bob and the team for being so supportive across the board.

andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan B. 
Évaluation :
5

N/A--everything was great, thanks!

Marin R. 
Évaluation :
5

Excellent customer service!

RADU D. 
Évaluation :
5

More workers, less lines

Bret F. 
Évaluation :
4

I put 17 miles on the truck and I also put in $10 worth of gasoline. This is more than what I used. Despite this I was charged $15 additional for gasoline. Hardly fair.

Jon G. 
Évaluation :
1

I am very angry at the service I just received at your tualatin valley location in Beaverton. I went to the counter and Brad immediately gave me attitude and said there was nothing he could do for me if I didn't have a reservation and there was absolutely no trucks available. I went on the website and was able to get a truck immediately and there was at least 3 on the lot. While I was waiting for my key I watched him give a guy the exact truck I was asking for less than 5 minutes later. The only reason I can think of is that he didn't give it to me because I am a female. I cannot believe how sexist and rude he was

Cody T. 
Évaluation :
5

Vehicle was not clean outside when I took it, but still charged for cleaning fee when dropped off.

raghu teja S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefty M. 
Évaluation :
5

New truck, nice ride!

JUNE T. 
Évaluation :
5

Thank you! Great experience and very convenient for my need at the moment I needed to move furniture.

Mohammad K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Friendly and fast service

reza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

The U-Haul website was unable to change the vehicle rental dates and the pickup/drop-off times. In this one regard the website was a complete failure. But, the humans I spoke with on the toll-free number succeeded to make the needed changes, and were very polite.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

iris H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manish S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph T. 
Évaluation :
3

You basically just fleeced me. I wound up paying over half of what was originally agreed to, robbing me of the money that I was going to pay the person who's couch I was crashing on this month. U-Haul just lost a customer.

Laura D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zane K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clancy A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally K. 
Évaluation :
3

I would get 2 ratings. The staff inside at the counter would get excellent ratings; 5 stars. However, Sorvino, the outside staff member would most likely not even receive a single star, his customer service was worse than poor. I had come outside to start doing my inspection, and Sorvino was being very pushy to get me to back up my truck to the trailer. I told him that I needed to complete the equipment check-off, and again he was very pushy and told me that "he was busy." I told him that I was too, and that I had to complete the check-off prior to hitching up the trailer. After this, he walked off, trailer not hitched up. I proceeded inside to complain of Sorvino's poor customer service, and one of the gentlemen inside the store came out and helped me get the trailer hitched and be on my way. Next, on my return trip when I arrived, Sorvino was again outside, and was very short and rude about where to put the trailer at. After I had parked the trailer, I tried asking him if he needed my paperwork, and his rude response of "you'll get your receipt" and waved his hand off "basically telling me to leave."

Bryan E. 
Évaluation :
2

The lot attendant was extremely rude and yelled at me. He apparently did not understand the online checkout process. He snatched the keys that the lobby service agent gave me Out from my hand, and the lobby had to come out and tell him it was in fact my vehicle that I reserved. So rude and disrespectful.

Emilie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna B. 
Évaluation :
5

Get the guy who checks people out a good working cell phone so He can take pictures of the hitch hook ups quickly.

DOLAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M. 
Évaluation :
4

The cargo van I rented needs new front end struts. VERY difficult to handle. Glad I didn't have to drive a long ways with it.

Evelyn P. 
Évaluation :
5

Jacob was very helpful.

Brian F. 
Évaluation :
5

Great service

Jessica P. 
Évaluation :
5

Very smooth process. Good customer service.

Dwight M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

They were busy but as I was in line I completed a reservation online and then it went very quickly when my turn came up. The young lady who helped me was great and I was on the road in no time.

Wayne J. 
Évaluation :
5

Sabino is excellent and is always willing to help with any assistance or troubles that I may experience.

Darion C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFRY R. 
Évaluation :
2

Have more staff on hand to handle the volume of customers in the store.

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barton S. 
Évaluation :
4

The truck blew a spark plug at just over 100 000 miles while I Was driving. The way the breakdown was handled was horrendous. I waited over 5 hours for the tow including 2 horses in the dark on the interstate. I need to hear from Uhaul how you are going to make this right. I also need to hear how you're going to change some policies so no one ever goes through that fiasco again. Thanks, Claire

Jennifer D. 
Évaluation :
2

We had an auto transport with a low profile vehicle on it. Asked service tech for assistance and some wood to shim the tires for getting it of the trailer. No was basically the answer...twice. Also, he was noticeable irritated that we would be even asking for assistance. The quality of customer service outside was terrible. Inside guy was great, outside guy terrible.

MItch A. 
Évaluation :
3

Maybe I missed an "overflow" lot or something but it's not the best place to do 24 hr drop off because it's not very spacious and there aren't clear instructions on what to do if the lot is full.

Spencer B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Merdokios Z. 
Évaluation :
4

Had expected to pull a trailer for relocation but was not available when we got there

Donna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres B. 
Évaluation :
2

Staff was rude and not helpful had to hook up and find trailer myself. On return had to be tracked down and forced to direct where the wanted the return.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

5 Star Service and Staff! Very professional, courteous and would Definatley recommend this location!

Don H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fred E. 
Évaluation :
5

Amazing crew , keep up the good work

Tracy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
2

When I return the vehicle to u-haul stuff. The guy was very disrespectful. Is the second time I see this guy acting like that to customers. Unfortunately I don't know his name.

RAFAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
4

Everything went very well

Claudia O.  |  Expérience générale 
Évaluation :
1

I waited over an hour and half for my trailer because your system was down. I was patient and understood that the employees don't control your investment in servers. The employees noted that this happens every month end/ when it gets busy However after returning the equipment timely within business hours at 3 pm, I was charged a after hour service fee. Super sneaky as the receipt you have to go to another link. Check your receipts and if you are going on weekends/ month ends get there early as it took over 20 minutes to process one reservation.

Haley C. 
Évaluation :
5

Luis was very helpful and friendly. Went above and beyond to help me get my rental. And explained everything clearly! VERY pleasant experience!

Yazmin S. 
Évaluation :
2

Better info for 24/7 pickup. The lines inside were insane. Newer truck that I enjoyed very much.

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan C. 
Évaluation :
2

The trailer was brand new and worked well for my purpose. However; the guy in the yard who helped me (who had “certified owner” under his name on his name tag) treated me fairly poorly. Even kinda talked down to me at one point. Customer service is a dying sport I guess. I will likely choose to spend my money with a different local vender in the future.

Alan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL J. 
Évaluation :
5

Discounts/promos for returning local customers?

Archimedes B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harrison G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
4

I ordered 2 self pick up u boxes on trailers. When we went to pick them up, the weather was very hot and we asked to pick up one that day and the second in a few days. When we returned for the 2nd one, the box assigned to us had already been moved into. Bob was very kind and thourough in explaining how we should proceed and obviously went above and beyond to straighten this out, because when we returned, a box and trailer were waiting for us. Kudos, Bob, your unfailingly positive and helpful customer service attitude was beacon of light in a difficult time for us. Thank you for your patience, persistence and professionalism!!

Leslie M. 
Évaluation :
1

Signed Lease Tuesday 7/26/22 Less then 24 hours Please return my deposit Leased 10x10 drive up unit (3rd unit from office) no. 315 Staff was uncooperative to show unit before signing contract The storage floor was filthy Entry code did NOT work 3 employees tried to open gate requiring 4 or more swipes with each attempt To get inside the gate as well as attempting to leave including put card in upside down before working This has been over a disturbing experience having rented many times and over many years (since 1989) PLEASE HELP ME TO 1) Terminate this contract 2) Return my Deposit via Visa card My cell is 781 645 2496 email Jeffreybaxter72@gmail.com

Jeffery B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose T. 
Évaluation :
2

The WebSite would not let me go in through my Account, then when I went in through My Reservation Number it would not let me take a picture. Then after I got my keys, started the car another person had the same vehicle reserved in his name and it did come up for Mobile check in. Which is explains why the system wouldn't let me and the person at the desk had to manually get me checked in.....I have used mobile app multiple times with UHaul over the last couple of years never had the problem so it was NOT an app glich it was a double booking.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim W.  |  Premières impressions 
Évaluation :
5

Great service!!

Raul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haiying S. 
Évaluation :
3

They said it has more gas than what it truly had. Sent a picture showing the difference, but it didn't make a difference. Not going back again

Michele R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Loved having the GM's cell phone number and the owner's cell phone numbers posted on the door. I loved that the GM took my call after hours like a professional, and did exactly what he said he was going to do the next day. Wonderful and professional customer service. I was really pleased and impressed. He's the reason I would rent from U-Haul again.

Robert S. 
Évaluation :
1

I have been overcharged for my UHAUL rental in a way that can only be the result of purposeful overcharge. I was supposed to be charged $61,96 and instead was charged $284.81. This includes: *Charge for 65 miles when I went 22 miles *Being charged with return receipt showing between 1/4 to 3/8 full when it was 1/2 to 5/8 full on dial *Being charged $134,26 for "blown or cut" tire when no tire damage was present when I left vehicle (employee insisted I just leave vehicle in line behind others waiting for check in or I would have disputed that onsite) This all resulted in $222,85 overcharge as my correct charge should have been $61.96, not $284.81. I'm going to dispute this with UHAUL customer service and report the charge as fraud on my credit card as there is no way the milage, gas dial and damage could have been accidentally notated incorrectly. I have a picture of the dashboard showing the gas dial, milage, MPG.

August H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
3

Have a dedicated line for key pick up only those customers to use the online option for picking up their rental. There is no “skip the line“ when you are waiting for an associate to show your pick up code to so you can get the keys to your van. And I am not one of those rude people who is just gonna step in front of others and interrupt an associate while they are helping another customer. Have a dedicated line so the associate can see us standing there and he can choose to interrupt him or herself.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette L. 
Évaluation :
5

Luis was very personable and helpful when walking me through the process of checking in for the truck.

McKenna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent B. 
Évaluation :
5

The customer service teammate who helped rent the truck was fast and courteous and helpful. HE WAS A GREAT EXAMPLE of the best possible face of UHAUL for us customers who have other choices ... BUT ARE ALMOST ALWAYS glad when we come to UHAUL! THANK YOU!!

john M. 
Évaluation :
3

1. Warn customers that it may take 45 minutes waiting in line to see the counter clerk, then another 15 minutes to get the trailer. I arrived at 10:10am for a 10:30 appointment. Didn't see clerk until about 10:45, and got trailer after 11am. 2. Allow online check-in customers to fix small errors on their reservation. Mine thought I had an RV, and wouldn't let finish online checkin. Actually, I had a mid-size SUV and had said so during the reservation portion. 3. Inside staff were working fast and explained process, but outside folks seemed to roam around and I had to look for them and explain what I needed.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basheer M. 
Évaluation :
5

Luis was great!

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
3

Gas gauge was short of 3/4 tank at pickup even though contract said 3/4. Apparently the van was sitting on unlevel ground at the store. As soon as I got out onto the street the discrepancy was apparent. I have rented there several times; employees are not especially friendly.

Tim A. 
Évaluation :
1

The customer service is not good. The female who helped me is not customer care oriented and easily gets tense. I rented a utility for 1 day which I understand it's a 24 hour period but returned it at 645 PM (before there closing time of 7pm) one of the employees on the ground told me to move from here and park over there while shouting and I can't see him to see where he wants me back with the trailer. and I was charged a $20 fee. I checked with the same female representative the second day and she said that she doesn't know why they charged me the amount but she refunded me the $20 . I don't know if I wanted to go back to that place again especially with employees on the edge of fighting with you.

AWNI A. 
Évaluation :
5

Maybe better signage. I was a bit confused.

Theo H. 
Évaluation :
4

Has was said to be at 1/4th tank - was empty on pick up Mileage (225 for a Portland to Seattle trip was stingy and hard to manage)

Josh B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
1

I would like to make a complaint about the uhaul store on 14225 sw tualatin valley hwy in Beaverton OR. I rented a 6x12 bumper pull trailer that was $35 per day and I rented it for 2 days. When i went to pick it up the wait was extremely long and the staff was rude, but I chalked it up to just a bad day. When I was done using the trailer and headed back to return it I realized I was driving right past the walker road uhaul and thought it would be way easier and with gas at $6,55 per gallon it would save me the gas and about a 15 min drive. I googled “uhaul phone” to check what the fee would be and decided if it was worth the extra time and gas to take it back to the original location. (503) 647-5447 was the number that popped up and I called. It was a uhaul placed and I asked what the fee would be to drop the little trailer at the walker location. I was told there was no fee and it was ok to drop it off there. I did with no problems, they were busy but they were friendly and got me unloaded quickly and with no problems. I received a invoice for $298,1! The original charge for the 2 days rental was only $69.90. When I called to find out what was the mistake 1st I was hung up on and then transferred to a call center. I was told that I didn't drop if off at the original store and they charged an extra $298,1 fee. I explained that I had called and was told by a uhaul employee that there was no fee. They looked into it and said it was a uhaul store but the employee must not have know the policies and was wrong. When I asked for the extra charge to be returned because I was given bad information by a uhaul employee and if I was told that I would be charged 6 times the daily rate I would have driven the extra 15 min and taken it back to the Beaverton location,that I would have done that. I was told there was nothing that they could do and I would have to talk to the lawyers to get my money returned I was understandably angry. Giving false information in order to charge a fee that is 6 time the rental cost is operating unethically and unmorally. I was not asking for the rental fee to be returned, just that they honored the information the uhaul employee gave me. This type of business practice should not be allowed

JEREMY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
2

Worst customer service I’ve ever had

MATTHEW M.  |  Premières impressions 
Évaluation :
1

Entire staff was rude and Lacked customer service skills. One employee in particular had a very bad attitude and was yelling at me and giving me dirty looks even days after. He always seems to be working out in the yard and was wearing a hat mustache and has darker skin. I reserved the outdoor biggest space specifically and received a confirmation that my reservation was made. When I arrive to my storage reservation with a fully packed 16 foot moving truck, I was informed that they only had the smallest unit available and that there was nothing I can't do. I spent $3 000 with Uhaul and I had to find other means to store half the remains of my belongings elsewhere. Thumbs down, the most terrible experience I have ever had as a customer at any business. I asked to speak with the general manager a few different days and no response. Suited.

JUSTIN C.  |  Expérience générale 
Évaluation :
5

Great service from the staff at the Beaverton UHaul! From answering scheduling questions to storage advice, I would definitely use them again.

Sandy C.  |  Expérience générale 
Évaluation :
4

The staff has to blow the dust dirt and grime and gravel off the main drive through areas to get to my (previous) outside storage. These drive through areas dip in the middle to allow rainwater to go down the several drains. The staff blows from the lower center of the the drive through areas only thus blowing all the dust dirt and grit up to the entrances of the outside storage areas! I was always sweeping the dirt away from my storage entrance back down to the low center of the drain areas. Also the dirt and dust got under the entrance door that rolls up....carrying dirt and grit with it! I had to sweep the door off at the bottom and just inside the door ...esp. the sides where the dirt came in. Otherwise it was a great place, great staff and clean bathrooms!

Penny B.  |  Expérience générale 
Évaluation :
5

We were exhausted from moving states and Luis was awesome! He was so kind, helpful and accommodating.

Kyra H.  |  Premières impressions 
Évaluation :
5

Brad Van Nuys was excellent to work with, even though it was extremely busy he provided excellent customer care!!

Ervin G.  |  Premières impressions 
Évaluation :
5

Very helpful! The original reservation was for 3 unboxes with our truck rental, but based on availability, we ended up with a storage unit, which was MUCH BETTER abs could not be more perfect! Very thankful and we appreciate all the help!

Katherine H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsey L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Erik N.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Evella D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan U.  |  Premières impressions 
Évaluation :
1

My total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horrible

Samuel B.  |  Premières impressions 
Évaluation :
3

My reservation was for $204,5/mon but they are charging me $214,5 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.

Dee S.  |  Premières impressions 
Évaluation :
2

Most of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.

JESSIE H.  |  Expérience générale 
Évaluation :
1

Employees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.

Brooke S.  |  Premières impressions 
Évaluation :
1

Was yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn't seem to mind helping everyone else but me. Honestly if I didn't have all of my belongings with me and ready to store, I would've gone someplace else. Total garbage customer service, generally unhelpful and now we'll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-Haul

Baeley S.  |  Premières impressions 
Évaluation :
2

Facility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.

Brian M.  |  Premières impressions 
Évaluation :
4

Alex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for business

Tracey B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Claudia O.  |  Premières impressions 
Évaluation :
5

I have used this Uhaul facility for moving and storage multiple times and each time the staff and it's offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!

Elizabeth F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE V.  |  Expérience générale 
Évaluation :
2

location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.

Chris O.  |  Premières impressions 
Évaluation :
4

The staff were very helpful and accommodating and very patient.

CANDICE MARIE M.  |  Premières impressions 
Évaluation :
2

Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.

Alana D.  |  Expérience générale 
Évaluation :
2

We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.

evdakia f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE L B.  |  Premières impressions 
Évaluation :
1

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Shawn B.  |  Premières impressions 
Évaluation :
1

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Shawn B.  |  Expérience générale 
Évaluation :
5

Steve and on site staff are excellent to work with.

JIM D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellee D.  |  Expérience générale 
Évaluation :
4

Everything was great over all. The only recommendation I would make is having a light inside units.

Mark B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P.  |  Expérience générale 
Évaluation :
5

Employees at location nice and helpful,

Carlos D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Orlando G.  |  Expérience générale 
Évaluation :
5

We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.

charlotte d.  |  Expérience générale 
Évaluation :
1

Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.

Hollie L.  |  Expérience générale 
Évaluation :
5

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Jeremiah J.  |  Premières impressions 
Évaluation :
5

Staff was exceptional; process was quick and easy.

Cody M.  |  Premières impressions 
Évaluation :
5

Great team at the Beaverton location. Very helpful and easy to deal with! Thanks guys

Elias W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYLEE ANNA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra N.  |  Expérience générale 
Évaluation :
1

The manager of this location is terrible with clients, employees, and is menacingly incompetent.

shahriyar s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey P.  |  Expérience générale 
Évaluation :
5

The young lady at the counter for check in was most helpful, efficient, and friendly... excellent...

Roy E.  |  Premières impressions 
Évaluation :
5

Very friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!

Dustin H.  |  Expérience générale 
Évaluation :
5

They where so nice and helpful and made getting into our unit nice and easy!!

Hailey P.  |  Premières impressions 
Évaluation :
5

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Allison C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray c.  |  Premières impressions 
Évaluation :
5

Helpful and friendly

Anthony N.  |  Premières impressions 
Évaluation :
3

The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!

Gary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L.  |  Premières impressions 
Évaluation :
3

Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.

Bradley L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverley B.  |  Expérience générale 
Évaluation :
2

I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.

Megan S.  |  Expérience générale 
Évaluation :
3

I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!

Alison A.  |  Premières impressions 
Évaluation :
1

I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.

Gary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A.  |  Expérience générale 
Évaluation :
1

Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.

Robynne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sean a.  |  Expérience générale 
Évaluation :
2

First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.

STEPHEN MIKKEL M.  |  Premières impressions 
Évaluation :
4

It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.

RICHARD B.  |  Expérience générale 
Évaluation :
5

I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.

sybil r.  |  Expérience générale 
Évaluation :
5

The process was easy and the online system was user friendly.

Ruben L.  |  Premières impressions 
Évaluation :
3

I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.

MIchael H.  |  Premières impressions 
Évaluation :
5

Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.

Jordan P.  |  Expérience générale 
Évaluation :
5

Need more parking space.

Wayne A.  |  Expérience générale 
Évaluation :
2

I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.

Elizabeth-zakari D.  |  Expérience générale 
Évaluation :
5

Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!

sarah w.  |  Expérience générale 
Évaluation :
5

The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.

travis-carolina c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B.  |  Premières impressions 
Évaluation :
5

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Brian F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce m.  |  Premières impressions 
Évaluation :
5

Great and very helpful staff!!

JOHN R.  |  Expérience générale 
Évaluation :
3

I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.

barbera k.  |  Expérience générale 
Évaluation :
5

Always busy, so allow plenty of time to check in.

Sandy C.  |  Premières impressions 
Évaluation :
5

Nice staff and helpful. Would recommend this place.

Gerardo C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE B.  |  Expérience générale 
Évaluation :
5

The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!

brian b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari B.  |  Expérience générale 
Évaluation :
4

only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.

Barbara T.  |  Premières impressions 
Évaluation :
5

Very good customer service!

Rose S.  |  Expérience générale 
Évaluation :
5

Too expensive

ricardo r.  |  Expérience générale 
Évaluation :
4

My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.

Melinda D.  |  Expérience générale 
Évaluation :
5

I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!

SOPHIE B.  |  Expérience générale 
Évaluation :
2

I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.

Ali A.  |  Online Move In 
Évaluation :
4

Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.

brian b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

amye b.  |  Expérience générale 
Évaluation :
5

Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.

Harley R.  |  Expérience générale 
Évaluation :
1

Understaffed and the staff who are there don't respect client's time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.

Erica N.  |  Expérience générale 
Évaluation :
1

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Abbas H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte h.  |  Expérience générale 
Évaluation :
4

Door was stuck! But they came and helped me! Great one on one service!! Thanks!

judy g.  |  Expérience générale 
Évaluation :
3

The office always has a line. Maybe they need to hire more staff?

Evan I.  |  Expérience générale 
Évaluation :
2

The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.

Evan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn H.  |  Premières impressions 
Évaluation :
5

The whole team was fantastic! Thanks!

Amber Y.  |  Premières impressions 
Évaluation :
5

Excellent service!

David A.  |  Expérience générale 
Évaluation :
5

Excellent, Thank you!!

Chris C.  |  Expérience générale 
Évaluation :
5

I really appreciate the free cart available in the storage building.

Jeff S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie S.  |  Premières impressions 
Évaluation :
3

More staff in the store would be helpful.

nancy g.  |  Expérience générale 
Évaluation :
5

Thank you! Very friendly professional service.

Holly B.  |  Expérience générale 
Évaluation :