Customer Reviews for U-Haul Storage of Beaverton

15751 évaluations

14225 SW Tualatin Valley Hwy   Beaverton, OR 97005
(Just East of Murray blvd)

(503) 643-9539

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 643-9539

14225 SW Tualatin Valley Hwy
Beaverton, OR 97005
(Just East of Murray blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This guy made all the difference in the world. Very helpful. I would come back to U-Haul if I knew I would always get class people like this man.

MICHAEL JACKSON C. 
Évaluation :
3

I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!

Alison A.  |  Premières impressions 
Évaluation :
5

Rien

James R. 
Évaluation :
5

Two thumbs up.

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN J B. 
Évaluation :
4

You can improve on the evening female customers service rep at the Beaverton office, she is rude, confronting, and NOT a.good representation of U-Haul. The gentleman earlier in the day was GREAT and he deserves accolades.

Debbie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard H. 
Évaluation :
1

Location has the renters leave the key in the truck when they drop off. This is what I did. Two days later I get a call asking me where the truck is. They ended up “finding” the truck but still billed me for the extra time the truck was lost. Hmmm. I had to go in to get this sorted as you are unable to call the location directly. Avoid at all costs.

JACK K. 
Évaluation :
4

It's a bit complicated dropping off the keys after hours, but not impossible.

JOSEPH ELIAS MAR V. 
Évaluation :
3

Equipment was dirty truck smelled like cigarettes payment was held on my debit card for a week before being taken out Websit didn't work to check in the equipment and I was charge an extra 20 $it's bullshit!!

SCOTT ADAM M. 
Évaluation :
4

Improve the self service/self check out function. I have twice tried to use it and been unable to.

Matt W. 
Évaluation :
3

It seems that there were a lot of vehicles and trailers to rent and the store was well organized. I did have problem with the fact that I was renting a trailer and I was told to wait in my vehicle to be told where to go to get the trailer, but no one ever came. I had already paid and received the link for assessing the condition of the trailer, and by the time I was actually able to get the trailer the assessment link had timed out. It was Friday and busy, but I only had the trailer for so many hours, and spending one at the Uhaul parking lot wasn't on my agenda.

Siriana C. 
Évaluation :
3

This rental was cancelled and the trailer never used as the electrical connection between my car and the trailer would not allow for the turn signals to be operable. Please reverse these charges and not bill my account. Please confirm you have canceled these charges.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADILYN ISABELLA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Breeanne P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BLAINE ALBERT T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Allan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN W. 
Évaluation :
3

Overall, the staff tried to help me. However, I was very discouraged to find that the storage unit I had reserved was not available upon my arrival. The reason I was given is that many people do not show up to claim their unit. Essentially, this is punishing the people who are responsible and do show up. I had to get 2 different units to fit my belongings and it was very inconvenient for me. Why not charge a fee to the people who don't show up and reward the people who do with the product they reserved and were led to believe was available?

Alison A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
1

They charged my 16 ml extra for no reason, they are thief. Please be careful while renting any type of vehicle with them.

SAYED MUSTAFA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN R B. 
Évaluation :
2

We were rented a broken trailer, we were told once it leave the lot the uhal service team needs to handle it. We waited around for multiple hours less than a mile from the uhal location. The service team said these springs have been broken for a long time there is no way this was good when you got it. Then our 30 min job took all day. We had to get a different trailer and then it really only took 30 min the guy was like “back already” but the whole thing took all day. Lee was an so much help at the beginning however he asked Jose to assist up and we were denied help.... the experience was all over the place. Super nice Lee very unhelpful other dude when the trailer was broken and no one called us after we left a message.... all in all it was ok....

Lauren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Adding signs to more clearly point where to turn for the drop off lane at this location would help prevent having people make the wrong turn when delivering a one-way rental that was picked up from a different location. The first two left turns are easy, but the last one on the right is hidden by parked vehicles.

John P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS LOWELL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SIMONNE W. 
Évaluation :
5

The on-line reservation and after-hours check-in and check-out system worked great. Very convenient. And the staff at U-Haul was friendly and fast.

Eric M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

There was a very sticker residue in the back of the truck that got all over some important belongings

BEN J. 
Évaluation :
5

This location is so on top of it! I have rented here many times, on the very rare times I couldn't get as last minute reservation I went somewhere else and was not met with the polite and professional way In ALWAYS am at this location. They go above and beyond. L

CYNTHIA W. 
Évaluation :
5

Luis Lopez was incredibly friendly and helped us adjust our reservation to get the service we needed at the best price. He answered all of our questions and explained everything very thoroughly. Excellent service, thank you so much!

Hannah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA LYNN W. 
Évaluation :
4

allow pre- pay on in town rentals !

CALEB E. 
Évaluation :
3

This location was so busy when we tried to return our truck we were however greeted by a friendly employee who said he would process the rental for us. Had he not arrived I'm not sure how long it would have taken to get to someone at the counter. Earlier in the day we encountered the same issue while trying to return our auto transport trailer. The staff that helped us with that return was incredibly rude and impatient. This later return of the truck was made much more pleasant by the friendly staff member that returned the truck for us outside so we could stop waiting in the line

Don F. 
Évaluation :
1

The staff helping with the return of our trailer was so rude. We asked if he could assist us with how to best unload our car from the trailer and the staff member (outside only assisting with returns) told us “it's easy, you can do it yourself”. Once we got the car unloaded ourselves he told us to pull into the return area with the trailer and very rudely and with a lot of annoyance yelled at us directions for backing our very large and difficult to drive 26ft truck up to the area that the trailer could be removed. It was such a stressful interaction after being on the road with this equipment for 2 days and being in a new city. We were so shocked at how unhelpful this employee was. We later returned our truck to the same location but the employee who helped with that return was much more helpful and clear with instructions. I wish I had both employee's names but they didn't have name tags on. It would make for a much more pleasant experience if staff understood that people returning equipment to them have often just finished with a very tiring and stressful time and the last thing they need is to have it exasperated by the staff at UHaul.

DANA L. 
Évaluation :
1

Ur employees need to do there job and not call ppl names

Heather S. 
Évaluation :
5

The team was quick processing people thru the line, and I was really impressed with the gentleman who hooked up my trailer to make sure everything worked properly before I left. He also disconnected the trailer when I returned, which at previous u-hauls I had to do myself.

AMY ELLA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM DOUGLAS J. 
Évaluation :
5

Aucun

Romar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C. 
Évaluation :
1

I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.

Gary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A.  |  Expérience générale 
Évaluation :
1

I used the app to check out/check in. It didn't work for either one. Fix the damn app. Also, I got the truck home and discovered they didn't put the moving blankets in the truck. Worst rental experience I have ever had.

DANIEL S. 
Évaluation :
2

Fairly quick, but very rude. When the rep called my wife to confirm her as my emergency contact, he didn't introduce himself or explain why he was calling. He simply asked if it was her by name and that he was working with me, and hung up. She believed there was an emergency. It was very poorly handled.

Jason G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Venkata A. 
Évaluation :
1

My U-Haul wasn't parked where is was supposed to be at, I spend ten minutes trying to find it. When I asked the Hispanic guy for help he was very rude about everything, I told him he was driving the truck I went to pick and he still drove it around.

Agustin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
2

Speedier service, resolve issues with online and in person pick up. Took me 1 and a half hours to pick up the truck and about the same to drop-off after booking online and doing mobile pick-up/drop-off. Followed instructions on app and then employee told me he was going to charge me more for dropping my keys in the box. Overall rude and took forever. Day before I had truck scheduled to pick up at Columbia location and online said to pick it up there, when I got there they were rude and told me my truck was in Gresham. My online reservation said Columbia and I showed the employee and he was rude and didn't care. Mobile pickup used to be great and now seems to add more hassle.

JOSEPH M. 
Évaluation :
5

I think you guys are amazing just keep doing that

CLAUDIO R. 
Évaluation :
1

No mention about a walk around or a way to edit the gas in vehicle until after returning. Gas in vehicle was stated at 1/4 tank. It was NOT. It was barely above empty. Why am i being given a rental with almost NO gas? And was rudely told it was my fault and my problem.

COREY ALTON H. 
Évaluation :
5

I like everything in this location

MARIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANA H. 
Évaluation :
1

Counter employee was very rude, became visibly irritated when i had questions. Information regarding truck pick up was not accurate. Truck was parked in a manner and location that would have been unsafe for me to move it out of. Driver seat was broken at the base so I could not adjust it forward to reach the pedals, a yard employee had to force it forward. The brakes on the truck were inadequate, very soft and had to be pressed to the floor for a great distance before truck would stop. Was required to bring the fuel back at a full tank even though it was well under a full tank at pickup. I would never this uhaul location again. Terrible experience all around.

Jennifer G. 
Évaluation :
5

Love the staff here. Assistant managers Jacob and James are great at handling a ton of customers efficiently. Customer service from Jose outside is fantastic and friendly. Thanks again guys, always a great experience for me.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
4

Clean truck better especially in these days of covid!

BONNIE D. 
Évaluation :
4

Online pre check in online is redundant. They make you do it all over again when you arrive.

DEREK OWEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orland H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA ANN T. 
Évaluation :
5

I loved everything guys keep it up

DEMESEW A C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO C. 
Évaluation :
1

I left no trash or dirt and they nailed me for 35 $extra to clean! This place is a scam

DEREK KEITH P. 
Évaluation :
3

We needed a 6' X 12' trailer so we could pack up and move a relative up to Vancouver, WA from Beaverton, OR. The intention was to rent the trailer in Beaverton and just drop it off when done in Vancouver so we didn't have to make yet another trip back down to Beaverton and then back home to Vancouver (we live there too). The attendant told us that we would not be able to drop off the trailer in Vancouver when done, that instead we would have to bring it back to Beaverton, or else to Spokane, WA or Boise, ID, which is even more ridiculous. This created a great inconvenience as we had already spent much in gas and much time traveling around to help with the move. Since there are U-Haul locations available in both locations, and since this can be done with rental trucks/vans, I do not understand why we could not just drop off the trailer in Vancouver. If the trailer was needed in Beaverton the next day, I feel U-Haul should be able to arrange for this to be brought back so the customer does not have to make another unnecessary trip back out of town. My thoughts are that this is subpar customer service and should be something that U-Haul should work to remedy.

STEVEN DERALD T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MUHAMMAD MUQARRA B. 
Évaluation :
4

I can not believe your in business the scheduling part of this was the worst I have seen.i do not think you have any clue as to what is going on I will try to never use your service again

PHILIP CHARLES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claire F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLAGOKE AFOLABI O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Salli C. 
Évaluation :
1

I had the truck rented for four hours, I had it back within two and they charged me a cleaning fee which the truck was not dirty at all I was very angry. Need to go somewhere that's more transparent about their fees. Definitely would not recommend

KAREN MARIE D. 
Évaluation :
5

Best Uhaul location I've ever been to - quick, easy, no issues on pickup or drop off. Will be back every time I need to rent a trailer!

Taylor M. 
Évaluation :
1

Truck out of oil engine light on rude employees

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drake M. 
Évaluation :
4

The only reason we aren't giving this location an Excellent is because they didn't discuss the drop off location with us. They asked if we wanted to change the drop off location, but didn't suggest we do so. Which based on our experience at the drop off location in LA we certainly would have. They were terrible. Also, this is the second time we were charged for gas stating that the tank was below the 7/8 level when we dropped it off in LA. We followed this Uhaul locations recommendations for how much gas to put in, but evidently it was low...for the second time. I think your company does that on purpose so you can get yet another fee. We do like this location and the truck made it all the way to LA from Portland without any issues,,,thank goodness!

DANIEL W. 
Évaluation :
5

Using the online check in was a frustrating. Had problems with it on both sides of the transaction. This location tends to be quite busy, so it is often going to be faster than a regular stand in line check in, but was not thrilled with getting held up by " technology". Also, having to go inside for keys defeats the purpose. If there is a line, looking like you're cutting , while proceeding to the side desk ( didnt see a sign where you go once inside, but hopefully its there- there was no line so I was immediately called to a window) will just annoy others more. I've rented from this location many times over the years and have never had a problem with any staff. Always helpful.

KELLY R. 
Évaluation :
5

It was super quick and convenient from pick up to drop off. Awesome people working here, too! Thank you!!!

James S. 
Évaluation :
5

Service and equipment couldn't have been better. I will definitely return for future rentals.

PRENTISS CLARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

This was the best Uhaul experience ever. Keep up the great work!

Brenda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
1

Your company cheated me on gas charge me a b******* 7,12 $ extra. That specific dealer has completely and totally lost my business I've gone there several times rented several trucks and their customer service gets router and more half ass each time. This time I got charged 7 $for their half-ass work. The gas gauge is right where it was when I took the vehicle off their lot. And I even returned it before the allotted amount of time was up

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mozaffar G. 
Évaluation :
5

Friendly staff. Easy transaction. Thank you!

ALICIA S. 
Évaluation :
1

To stupid to know who they rented to. I have not rented anything from this company.

Benjamin L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Georgie R. 
Évaluation :
1

Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.

Robynne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sean a.  |  Expérience générale 
Évaluation :
2

First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.

STEPHEN MIKKEL M.  |  Premières impressions 
Évaluation :
4

It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.

RICHARD B.  |  Expérience générale 
Évaluation :
5

I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.

sybil r.  |  Expérience générale 
Évaluation :
5

The process was easy and the online system was user friendly.

Ruben L.  |  Premières impressions 
Évaluation :
3

I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.

MIchael H.  |  Premières impressions 
Évaluation :
5

Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.

Jordan P.  |  Expérience générale 
Évaluation :
5

Need more parking space.

Wayne A.  |  Expérience générale 
Évaluation :
2

I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.

Elizabeth-zakari D.  |  Expérience générale 
Évaluation :
5

Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!

sarah w.  |  Expérience générale 
Évaluation :
5

The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of 23,99 $, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.

travis-carolina c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B.  |  Premières impressions 
Évaluation :
5

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Brian F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce m.  |  Premières impressions 
Évaluation :
5

Great and very helpful staff!!

JOHN R.  |  Expérience générale 
Évaluation :
3

I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.

barbera k.  |  Expérience générale 
Évaluation :
5

Always busy, so allow plenty of time to check in.

Sandy C.  |  Premières impressions 
Évaluation :
5

Nice staff and helpful. Would recommend this place.

Gerardo C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE B.  |  Expérience générale 
Évaluation :
5

The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!

brian b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari B.  |  Expérience générale 
Évaluation :
4

only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.

Barbara T.  |  Premières impressions 
Évaluation :
5

Very good customer service!

Rose S.  |  Expérience générale 
Évaluation :
5

Too expensive

ricardo r.  |  Expérience générale 
Évaluation :
4

My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.

Melinda D.  |  Expérience générale 
Évaluation :
5

I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!

SOPHIE B.  |  Expérience générale 
Évaluation :
2

I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.

Ali A.  |  Online Move In 
Évaluation :
4

Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.

brian b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

amye b.  |  Expérience générale 
Évaluation :
5

Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.

Harley R.  |  Expérience générale 
Évaluation :
1

Understaffed and the staff who are there don't respect client's time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.

Erica N.  |  Expérience générale 
Évaluation :
1

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for 54 $in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Abbas H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte h.  |  Expérience générale 
Évaluation :
4

Door was stuck! But they came and helped me! Great one on one service!! Thanks!

judy g.  |  Expérience générale 
Évaluation :
3

The office always has a line. Maybe they need to hire more staff?

Evan I.  |  Expérience générale 
Évaluation :
2

The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.

Evan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn H.  |  Premières impressions 
Évaluation :
5

The whole team was fantastic! Thanks!

Amber Y.  |  Premières impressions 
Évaluation :
5

Excellent service!

David A.  |  Expérience générale 
Évaluation :
5

Excellent, Thank you!!

Chris C.  |  Expérience générale 
Évaluation :
5

I really appreciate the free cart available in the storage building.

Jeff S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie S.  |  Premières impressions 
Évaluation :
3

More staff in the store would be helpful.

nancy g.  |  Expérience générale 
Évaluation :
5

Thank you! Very friendly professional service.

Holly B.  |  Expérience générale 
Évaluation :
5

Excellent service friendly staff...im stay with uhaul...

ARIEL G.  |  Premières impressions 
Évaluation :
1

Unprofessional, poorly managed, and rude staff

Bernard H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahealani S.  |  Expérience générale 
Évaluation :
5

other than long wait times in line, excellent.

Amy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena C.  |  Expérience générale 
Évaluation :
4

other than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.

Amy C.  |  Premières impressions 
Évaluation :
3

There were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.

markie b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T.  |  Premières impressions 
Évaluation :
5

Jeffery at the beaverton location was very helpful, friendly and knowledgeable. Je les recommande tout à fait! Give that man a raise!

kharina F.  |  Premières impressions 
Évaluation :
5

Many Thanks to the staff for all their help in making my moving experience so much easier for me!!

JULIE M.  |  Expérience générale 
Évaluation :
1

Go someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.

Martha S.  |  Expérience générale 
Évaluation :
2

Not a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn't have been any issues.

Savanna O.  |  Premières impressions 
Évaluation :
5

Great job

ellen d.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Ericka V.  |  Premières impressions 
Évaluation :
5

Great employees. Very helpful.

Sean M.  |  Expérience générale 
Évaluation :
5

Great customer service!

Nichole S.  |  Premières impressions 
Évaluation :
5

Everyone was very professional and friendly and the storage unit was clean and ready to go

sharon b.  |  Premières impressions 
Évaluation :
4

Auto pay option doesn't work online. 2 customer service people at peak time with customers waiting 30-min isn't good business. Front desk closed my unit and eliminated my access code before I exited.

Thomas W.  |  Expérience générale 
Évaluation :
4

Not enough staff over too many customers, Waited long for services

hi-jung c.  |  Expérience générale 
Évaluation :
5

Nice helpful staff!

Cherie S.  |  Expérience générale 
Évaluation :
5

Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I'm very happy with my experience.

IRENE Y.  |  Expérience générale 
Évaluation :
5

Very helpful and personable

Nancy R.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. Very helpful and clean..

CARLOS J.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

jennifer steve R.  |  Expérience générale 
Évaluation :
3

Need to get the other gate fixed to exit.

Jasmine T.  |  Expérience générale 
Évaluation :
5

Thanks for being Extremely helpful and providing excellent customer service.

jennifer steve R.  |  Premières impressions 
Évaluation :
1

The worst customer service ever. I was also over charged.

Richard O.  |  Expérience générale 
Évaluation :
5

By far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!

Michael S.  |  Expérience générale 
Évaluation :
3

North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t

Kerrie M.  |  Premières impressions 
Évaluation :
5

Merci.

Kevin-wendy M.  |  Expérience générale 
Évaluation :
5

Thanks for helping!

NAOMI E.  |  Expérience générale 
Évaluation :
5

Had a great experience thank you

JESSICA L.  |  Expérience générale 
Évaluation :
5

They were very helpful. Over the top.

ronald p.  |  Premières impressions 
Évaluation :
4

Great thanks again!

CRISTY C.  |  Expérience générale 
Évaluation :
5

Very kind manager and staff. A pleasure doing business with them.

BARBARA M.  |  Expérience générale 
Évaluation :
5

Professional, courteous, prompt services!

David A.  |  Premières impressions 
Évaluation :
5

Great staff.

Scott S.  |  Expérience générale 
Évaluation :
3

ok

julie y.  |  Premières impressions 
Évaluation :
4

Busy but helpful

Landon P.  |  Premières impressions 
Évaluation :
5

Competitively priced. Clean. Easy.

Kyle M.  |  Expérience générale 
Évaluation :
1

The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.

Sadae H.  |  Premières impressions 
Évaluation :
4

I had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.

Tom L.  |  Premières impressions 
Évaluation :
1

The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position

Henry l.  |  Premières impressions 
Évaluation :
5

Paul was Knowledgeabe, intelligent and helpful.

John M.  |  Premières impressions 
Évaluation :
5

Good morning very happy thank you for your help thank you for your customer service

Roel N.  |  Premières impressions 
Évaluation :
5

I am very satisfied and have used used uhaul for many years .

Barbara N.  |  Premières impressions 
Évaluation :
4

Chyna is fantastic!!!

MIKE H.  |  Expérience générale 
Évaluation :
5

Thank you for the great service

sergio d.  |  Expérience générale 
Évaluation :
5

Great place clean and nice

BARRETT O.  |  Premières impressions 
Évaluation :
5

My experience here at the Beaverton Uhaul was quick, easy and as expected.

Brock K.  |  Premières impressions 
Évaluation :
5

I was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of 245 $was made on the 6th.

Robert R.  |  Expérience générale 
Évaluation :
4

a little tight access around buildings

Rich N.  |  Expérience générale 
Évaluation :
5

This is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility

MIKE H.  |  Premières impressions 
Évaluation :
5

Incredibly helpful and kind

Michael S.  |  Expérience générale 
Évaluation :
3

There seems to always be a shortage of desk help..... causing long wait times. .

ALISA S.  |  Expérience générale 
Évaluation :
3

Everyone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone

MELISA M.  |  Expérience générale 
Évaluation :
4

More expensive then you're Oregon Facility by far I don't understand why and would really like to

RICHARD B.  |  Expérience générale 
Évaluation :
3

Aucun

MICHAEL D M.  |  Expérience générale 
Évaluation :
5

Very good

Virginia G.  |  Expérience générale 
Évaluation :
5

Received Very capable and helpful service. Thanks!

Cherie S.  |  Réservation 
Évaluation :
5

Brock was very helpful and pleasant to do business with.

Zach W.  |  Expérience générale 
Évaluation :
5

Some of the staff are a little curt and short.

steve b.  |  Expérience générale 
Évaluation :
3

It's a tough areato navigate, get items from vehicles to storage units. Staff and facility is fine... but the old layout makes it tough to recommend.

Kris M.  |  Expérience générale 
Évaluation :
2

Too hard to gauge how much truck rental will cost. Unfriendly staff; not willing to explain differently when I didn't understand.

bridget k.  |  Expérience générale 
Évaluation :
5

Ubox delivery person was the BEST!!!

Mike M.  |  Expérience générale 
Évaluation :
5

.

Michael A.  |  Expérience générale 
Évaluation :
3

Idid not have my unit for the month and expect to be refunded the prorated amount. When can I expect a refun???

Patricia M.  |  Expérience générale 
Évaluation :
3

Rates raised allott. Manager never returned phone calls.

PATRICE S.  |  Expérience générale 
Évaluation :
5

The whole staff is professional and excellent

michael k.  |  Expérience générale 
Évaluation :
5

Everything went great.

Cliff R.  |  Expérience générale 
Évaluation :
3

The bathroom in the storage area was filthy. Our stuff in storage full of cotton from vents. The guy who closed is out was rude! 195 too much

Brian H.  |  Expérience générale 
Évaluation :
5

Jeff is the best guy!!!

vladimir m.  |  Expérience générale 
Évaluation :
5

A staff member helped me shop for moving supplies through the whole store and helped me load everything into my vehicle. They went way beyond what I expected. I'll definitely be back!

GARY W.  |  Expérience générale 
Évaluation :
5

Your office went above and beyond to provide information, advice and quick service when our UBox was weeks late arriving from Houston. Merci!

John M.  |  Expérience générale 
Évaluation :
4

The Beaverton U-Haul was a nice place to store our things.

William r.  |  Expérience générale 
Non reviews have been submitted for this location.

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