Customer Reviews for U-Haul Storage of Burien

Évaluation :

5

It seems most of the vehicles the glove box doesn’t get cleaned out we find fast food trash, receipts etc in them

Évaluation :

5

Nice

Évaluation :

5

The guy was at front desk as a customer services he was so super super phenomenal

Évaluation :

3

Be more informative.

Évaluation :

5

Having modern cars to the location

Évaluation :

5

The staff is always very professional and helpful

Évaluation :

2

The guy was friendly but marked the gas as 1/2 full, when we received it is was below 1/2 . When we returned the truck to a different location after putting gas to the same as when we received it. We were charged an additional $16,8 worth of gas.

Évaluation :

5

Everything went smoothly really quick and efficient, I'm coming back in 2 weeks because I have another move and it's really stress free now, thanks!

Évaluation :

5

We had made our reservation at the uhaul at 2400 1st ave s in seattle. I have the reservation confirmation but the woman I dealt with was horrible. I even triple checked because I could tell this location might be a night mare. We went to pickup and we're told or reservation was in burien. We made the reservation in seattle for mileage. The lady denied making the reservation and then acknowledged she was the one that made the reservation. No apologies just $30 in additional mileage and an hour wasted. I will never use your service again. Keanon at your Burien location was excellent.

Évaluation :

5

It was my fault that I did not inspect the vehicle before I left UHAUL. The rear lights on the vehicle were not operational at night. Plus the headlights were so dim, even in the bright light function, I could barely see the road. Again my fault for not inspecting the vehicle. I informed the dealer.

Évaluation :

5

The rear right tire looked like it was going flat. Maybe just checking that.

Évaluation :

4

Be great if front office rep could offer coverage options rather than charging it and advising customers after receipt is printed.

Évaluation :

5

Nice personnel

Évaluation :

2

The associate at this location has a very sour attitude and was rude to both myself and a friend of mine who rented a truck the day prior to my appointment. They would cut me off in the middle of a sentence, never spoke clearly, was generally unhelpful, and did not include the blankets from my initial online request. They were rude to the other customer in the store renting a truck at the same time as me, whose driver door handle was punched out and the associate told the customer to just use the passenger door. They had a generally disenchanted disposition, and every person I saw or heard them interact with received the same treatment. I wouldn't recommend anyone come to this location, unless they have a seriously high threshold for tolerance and patience

Évaluation :

4

Inside of the windshield was dirty, no washer fluid in the truck, and gas tank was only 3/4 full. Staff had to get a new trailer hitch. Reservations are very hard to make. I live on Vashon had had to go to the mainland to get a pickup truck, and there are never car trailers on the island. This adds $100 to each use to get the trailer on the island. Trying to find a location with a truck and trailer on the days I needed was imposable and the on-line reservation system really is not usable, so I ended up using a friend's trailer instead of renting one. I won't be using U-Haul again unless the equipment I need is available ON VASHON ISLAND. It wastes several hours and $100- to get equipment on the mainland. The Pickup they had was taken in for maintenance and they were told they would not be getting a pickup truck to replace it. This is just BAD BUSNESS. I rated this location as Above Average only because of how bad the one that is closer to me has always been.

Évaluation :

3

the truck broke down less than 5 mile from pick up lost the first day waiting for it to get towed to drop off had to pay for a second day to unload and got over 30 calls up to and as late as 2 am and had to be towed to and from destination was very unhappy and never got back to me on my complaint about truck call me at 2532233256

Évaluation :

5

I am really very happy with your service and I hope to come back again soon and bring more people. My only request is regarding the fuel. Uhaul should put full fuel to allow customers not to waste a lot of their money, thank you

Évaluation :

5

Excellent customer service. Clean, store was well stocked! Easy in and out app works great

Évaluation :

5

Nothing. The guy that helped us is amazing.

Évaluation :

5

This uhaul location is amazing have handled any problems I've had with trucks and will continue to receive my business and any referrals I can give!!!!

Évaluation :

5

I m very happy with the service. Thank you

Évaluation :

5

excellent service

Évaluation :

1

Several things went wrong with this transaction. It took a little bit to get the truck as the person renting them was confused where keys were. Once we received the truck, we drove it to our location only to find that they did not give us the key to the lock on the back door. This was very frustrating as we had to drive back to get it. Once the truck was returned later that day, they charged us for our gas being lower than it was when we rented, even though we purposely stopped at a gas station to fill it up. They also said they had to clean dirt out of the back, which is not true. They provided no pictures to us for proof of anything (as required per your agreement) and just charged us a ridiculous amount of money. We reported this to the manager who was supposed to call us back. We did get 1 call and he left me a vm. I then returned the call back to him and got VM. Then no return call after that. I tried again and got sent over to general customer service. I gave up calling because I stay very busy and can't continue calling when someone should have called me back. It's very sad because we have rented from this location in the past. We are a local church and do a lot of things in our community, but this was very disappointing that we were so grossly overcharged and had no resolution. unfortunately we will not be back unless things get resolved. We will have to find another company and location. Travis Brown Director of Operations, Lake Burien Presbyterian Church travisbrown@lbpc.org

Évaluation :

5

EVERYTHING WAS ON TOP PROFESSIONELL LEVEL I APPRECIATE MR.SUGAR KINDNESS….HE GO OUT HIS WAY TO HELP ALL HIS CUSTOMERS….I SEEN HIM HELPING A CUSTOMER HITCH A CAR ON A U-HAUL RAMP YESTERDAY HE DID’NT STOP TILL THE JOB WAS FINISHED….HE HAVE A GREAT GREETING FRIENDLY PERSONALITY TO ALL HIS CUSTOMERS….. TELL ME.SUGAR THANK U 🙏🏽 FOR ALL HIS HARD WORK 🙏🏽😊

Évaluation :

4

Sugar was helpful and efficient

Évaluation :

5

Great service, as usual

Évaluation :

5

ThenGuy working in the store was very nice friendly and offered other supplies he made the experience very pleasant

Évaluation :

5

The service was outstanding and the employee was very helpful. Thank you so much!

Évaluation :

1

Van was no good

Évaluation :

5

No need to improve! Friendly, happy, and knowledgeable staff fully supporting the customer.

Évaluation :

1

Sales representative was very rude and offered no support with returning vehicle or locating it

Évaluation :

5

Rakeem was super helpful and incredibly knowledgeable about all the questions I had for him. I was already dealing with an incredibly stressful situation and he helped take a huge chunk of that stress away by being helpful, understanding, and kind. Thanks Rakeem!

Évaluation :

4

Fix the ignition switch on the rental truck

Évaluation :

1

Your employee stole from me. He charged me for a part for the trailer that's supposed to be free.

Évaluation :

5

Keanon was very polite and helpfu!l He hooked up the equipment when i arrived and removed when i returned. - Great service!

Évaluation :

2

Van was throwing alerts the whole time for oil change and tire pressure sensor error. Sticker on window confirmed it was more than 2k miles past due for an oil change. Had to jam on brakes. Vehicle only had 14k miles on it but felt like 140k. Will not be renting from this location again. Only good part was employee, who was nice.

Évaluation :

5

They cleaned the truck immediately & they took care of me in 5 min

Évaluation :

5

Straps and blankets readily available would help.

Évaluation :

5

Not much to change. Good location and great employees

Évaluation :

5

It was a quick in and out at the local uhaul dealer. The cargo trailer was ready upon arrival and staff quickly hooked us up sending us on our way.

Évaluation :

5

Sugar is lovely and our rentals are always smooth and hassle-free!

Évaluation :

5

The Burien site is awesome !! Everything went smoothly, and quickly and with kindness and thoughtfulness! Sugar is an awesome manager/owner....very helpful for someone had not had to rent a truck for nearly a decade. The truck was clean! Check out was so quick w/o any hassle or questions...thanks to Keanon, too! Great location for renting a U-Haul!

Évaluation :

5

Management and other associate workers were very knowledgeable, detailed, accommodating, and courteous in every area of customer service.

Évaluation :

5

Thanks

Évaluation :

5

Closing dude is excellent at his job, and running things solo, still kept things moving quickly and efficiently.

Évaluation :

5

Excellent

Évaluation :

5

Very helpful, professional, a very good experience

Évaluation :

5

Keanon was an absolute joy to work with. He was courteous, efficient, patient with my running back and forth to the truck for different documents, and super knowledgeable about the dolly I rented. Please continue to hire people like this young man.

Évaluation :

4

The workers were very proficinal in the services providid. That easesd my stressful day. I will rent rent from U-Haul Storage of Burien 13645 1st Ave S Burien, WA 98168 When needed. Merci.

Évaluation :

4

Great customer service!

Évaluation :

4

Friendly crew

Évaluation :

5

The online check in is terrible. You can't start the check in until you are at the store. Then it asks you to for your drivers liscence (fine), then it asks for a 2nd id. Who brings there passport or a lease statment to pick up a u haul. This should all be saked for when you first reserve the rental.

Évaluation :

2

The pick up of the equipment took too long, the van was dirty.

Évaluation :

5

Great experience at this location!

Évaluation :

5

Sugar Foote was a pleasure to deal with.

Évaluation :

5

Rental was easy. Vehicle was great. People working there were helpful and friendly. After trying to find a rental and having nothing but lies and hidden fees uhaul was great.

Évaluation :

5

Have more employees available to handle the customers.

Évaluation :

5

Sugar is the absolute best! I've never experienced such excellent customer service at a vehicle rental place. Definitely recommend

Évaluation :

4

I had an extremely dirty uhaul truck. I didn't verify the equipment before driving it off the lot, but Keanon and Sugar handled this situation with grace and understanding. They resolved my request for compensation immediately. They truly deserve a raise

Évaluation :

5

Too much air freshener smell in cab.

Évaluation :

5

Super customer service...best U-Haul experience I have ever had.

Évaluation :

5

It's always where I choose to store my belongings, through the years Best place, best spaces, best equipments, and best people. I am very pleased with Uhaul. Shout out to the Burien crew.. Love you guys, and commendations go to Mr. Sugar and Mr. Rakeem Baker Stay " Golden ", shine your light to those around you. God is good, all the time. All the time, God is good. Thank you, and live life to the fullest. Have a great day, everyone.

Évaluation :

4

There's 1 foot puddles of water you have to deal with but that's only a problem when it's raining.

Évaluation :

2

Had to pay for an extra months rent even though we had moved out. Units are hard to get to. The unit rented to us was infested with bees and did not have a lock. The next month we got emails and letters of collections because their system is messed up.

Évaluation :

5

Storage hours should be later than store hours for the people who work late

Évaluation :

1

The unit we got was infested with bees. There was no lock and we had to fight the bees to put on our own lock. Then we ended up having to pay for three full months even tho we moved out a couple days after two. Will definitely tell others to go somewhere else.

Évaluation :

4

The reason for my two negative answers are that I was uncomfortable with someone else having the keys to my storage unit. Additionally, the location and lack of secured access caused me concern. The staff was awesome, as was every service I was provided! I would definitely recommend it as a location for truck rental.

Évaluation :

5

My schedule pick up for truck, the only problem short staffed, so the wait was a little longer than expected but other than that Seth apologized for the wait nice person.

Évaluation :

5

Uhaul has always been my go to storage place when I move into a new home. I love the convenience of getting into my trailer, and out, immediately.

Évaluation :

3

Overall, expected experience for the price I paid. You get what you pay for. I visited the location a few times for my storage, and one of my employees is annoyingly incompetent. The main office was being renovated, so a bunch of customers were standing outside, and the incompetent employee walked by us a couple of times and never let us know we had to check-in at the garage, which would've saved the customers several minutes of waiting for nothing. To the employee's credit, how can you expect more out of him when his own management can't even make signs to tell customers where to go. Secondly, when I got unit 337, I saw that the vent had been ripped off with a screwdriver so that some junky could reach their hand in to grab stuff to steal and pawn for heroin. I was assured that the location's management would patch the vent up so that my storage unit would be secure. After storing my belongings at this location for almost two months, management never patched up the vent. Luckily, nothing was stolen.

Évaluation :

5

We had a relative (nephew) move our items out of our storage unit. From interacting with Michael and his team when we moved things into the unit, we knew we could trust them and that they would also be flexible with these arrangements.

Évaluation :

4

The staff was outstanding & super helpful. I'm not a huge fan of the 'trailer van' storage units. I was under the impression that these units were part of a bigger building, so that was a little unsettling especially because of the crime in this area. The only other complaint I have it not being able to reach ANYONE at U-haul on the phone. Your online system works great and I'm thankful that it all worked out. But not be able to ask a person a question before hand was a little unnerving.

Évaluation :

1

I been doing besness with u haul sênse 1992 loco lòng distênse and storage till now this y they buose me take my money for no use it been vêry bed special with bu

Évaluation :

2

Your staff is typically amazing so you must be doing something right! However, they seem to operate with little supervision and little training and few processes. They had no idea how to handle an upset customer (me) when I came in after my unit had been broken into. They need more support there. All they did was look uncomfortable and shrug their shoulders.Whoever the woman was that proactively reached out to me and finalized my move out was especially helpful the past few times I was there. I wish I knew her name. As far as the facilities, they are are dirty and stinky and messy. I wished we had moved out sooner.

Évaluation :

1

Someone broke into my storage and manager is rude and doesn't need the job. Please watch your cameras

Évaluation :

2

I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyone

Évaluation :

4

It would of been nice for later hour at least until 9 pm. overall good no complaints.

Évaluation :

3

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

Évaluation :

5

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

Évaluation :

5

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

Évaluation :

5

All staff is very nice and caring

Évaluation :

3

Storage unit feels damp, so I may have to find another facility for the winter.