Évaluations des clients U-Haul Storage of Burien

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Burien

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QUINTON M.
Évaluation :

Truck rpms revved up while at a red light causing truck to lung forward almost hitting a car. Transmission had to be quickly put into neutral and truck turned off. Not safe and lucky it wasnt someone inexperienced driving it. Someone could have gotten really hurt. And 1 star for price advertisement. Drove the truck back and forth twice of about 35 miles which equaled out to about 150 miles. Instead of $29.99 per day for truck rental i was charged almost $400 plus $60 for gas. Major ripoff. I will definitely not be renting faulty equipment for that price from uhaul ever again.

JESSE F.
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Young lady who helped check me in said truck had 7/8 a tank of gas when it was only 3/4. Maybe you should rent them out with a full tank and avoid this stupid stuff?

Truong N.
Évaluation :

The truck that I rented has had a transmission/ gear problems. I pressed the gas pedal and the truck just roared loudly but did not move up. The truck should be checked more often, well maintained before having it rented out. What if the truck had been broken down in the middle of a freeway filled up with full of stuffs in it?

VALERIE FA'AU'U G.
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Le client n'a pas laissé de commentaire.

KARL RUDOLPH M.
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Le client n'a pas laissé de commentaire.

ROMEO C.
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Le client n'a pas laissé de commentaire.

Alex W.
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Service has always been great. Thanks

RENAI MARIE M.
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Pricing was incredibly confusing and inconsistent - online price quote was very different than what I was told in person, and then changed again once I dropped the vehicle off. Vehicle, mileage, days, etc didn't change.

Robert H.
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Have on site parking for customers cars while they use the equipment. The inside of the truck was clean but the back was not, the heater only worked on high, drivers airbag light kept coming on and off and the truck was wanting to die while I was sitting in traffic.

Albert E.
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The people I dealt with were polite, courteous, knowledgeable, and professional. Vehicle and equipment were good.

THOMAS W.
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Le client n'a pas laissé de commentaire.

Nhial C.
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The manager at this location needs better training. Very unprofessional and deceptive! My card was overcharged additional days, we discovered it was by an employee working at the location. Rather than take responsibility this, location stopped communicating with me and I had to go through my bank to dispute the charges.

Genie M.
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Le client n'a pas laissé de commentaire.

ALAN C.
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the guy had issues getting me the correct key, but otherwise it was fine

Christa T.
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Staff was friendly and efficient

stuart H.
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Quick and easy drop off.

Ryan G.
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This place is very disorganized and messy, but they had the truck I needed , and the check out and check in process went relatively quickly

CAROLYN P.
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Le client n'a pas laissé de commentaire.

Kate F.
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Le client n'a pas laissé de commentaire.

BELINDA GRACE P.
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Staff is not very friendly, assumes that you already know what to do.

Clarissa V.
Évaluation :

Seemed like the cashier was under the influence. She was spaced out and sharing very personal info. She gave us a truck that was blocked in by other trucks, and when we went to ask for help she was rude and dismissive. She took the keys she gave us and moved the truck in front of the truck we were renting. But instead of returning the keys so we could drive off, she giggled with her coworkers and ignored us. We had to ask her for the keys again and then she insisted that she didn't have them. Moving day is stressful enough. I thought renting a reserved uhaul would have been the easiest part of my day but I was wrong. I would go to any other location, or honestly a competitor if I could.

LARRY C.
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The Staff was courteous and kind and helpful !!

LONG N.
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Le client n'a pas laissé de commentaire.

Matthew D.
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No night drop is very disappointing

Michael K.
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None

Chantha M.
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Shannon was very helpful and made the renting very easy and smooth.

Matthew E.
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Le client n'a pas laissé de commentaire.

STEPHEN ARTHUR R.
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Le client n'a pas laissé de commentaire.

Chiaki S.
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I could have moved more with this truck but feared it would break down if I made another run. The truck made a terrible noise on the freeway and jerked around quite a bit. The truck bed was dirty on the inside, the window didnt work and the seat didnt move forward or backward when trying to adjust it. When I went to put gas into the truck, gasoline poured out all over the ground as I pumped it. What a rip off!!! Not only that, I told both the clerks about this experience and they could have cared less! Never again!!!

SHARON R.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
Évaluation :

Service was quick and easy

BRYAN D.
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Le client n'a pas laissé de commentaire.

FIRDOSH G.
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Le client n'a pas laissé de commentaire.

Taylor H.
Évaluation :

What a disaster! One of the worst customer experiences of my life. Not only did the reservation change from one-way to round trip, but the shocking lack of customer service or human decency was the absolute last thing I needed on moving day. I don't even know where to start, and without personal judgement on the various characters I dealt with, I'm hard pressed to say anything positive. Rude conduct and unprofessional behavior from nearly the entire team, as though I had set the reservation up wrong. I'll contact corporate for a partial refund, as doubling my moving day costs, was very frustrating.

David V.
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Le client n'a pas laissé de commentaire.

PHILLIP B.
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It was a tight squeeze pulling in, but the attendant helped me easily return the vehicle.

JAMES K.
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Keep up the standards for it is phenomenal but anything that can help is welcomed. No suggestion now.

Jamel K.
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Agents are extremely rude.

John S.
Évaluation :

Wonderful people! Thank you.

William W.
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Le client n'a pas laissé de commentaire.

Andrew P.
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Can was very clean. Easy to rent forestry easy to return. Cargo Back area smelled like pot. Counter and help was pleasant and nice. Truck was in good condition. If rent again.

Christopher M.
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Made a reservation using the website. Reserved a truck which the website said it had one available at my store. Went to the store to pick it up my order and they had no trucks available for rent. Can you fix the website to see/know what the store's inventory has available for the customer.

Sarah M.
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Le client n'a pas laissé de commentaire.

Mohammed A.
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Le client n'a pas laissé de commentaire.

Linda P.
Évaluation :

Walked in late great service from young man

JOHN H.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

billy H.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER H.
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Don't charge me for two trucks when I only used one thanks

Renee K.
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Le client n'a pas laissé de commentaire.

Gregory G.
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Le client n'a pas laissé de commentaire.

DANIEL TORQUE Z.
Évaluation :

This location is close and convenient. There was only one person working, but she was helpful. This is a cramped location and not easy to drop off a trailer. We had to help the attendant back the car trailer into a spot with the dolly because she wasn't big enough to handle it herself. There wasn't enough room to back it into the spot with my truck.

Kian J.
Évaluation :

Make sure that you have the U-Haul when someone makes a reservation two weeks in advance and I don't know why you guys are letting these tacky gas stations do business with U-Haul it is a very bad look for your company When I arrived to the Everett location they were not giving me my $50 reimbursement fee for the inconvenience of a two hour delay I had to call your customer service and receive it at that point

Tayissa C.
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Two things, 1. I was about 20 minutes late getting to the facility, I stood in line for a while and the fellow in front of me reservation had been canceled. I was surprised to find out that I almost lost my truck because of being slightly late. It's doesn't say that anywhere on the website. The person at the desk actually started calling me to find out if I was coming. I suspect if I had been at home and not answered my phone right away they would have given away my truck. 2. The roll door was sightly damaged and difficult to shut because of the cable being damage before I picked it up.

USAMA A.
Évaluation :

I went there and it was good to see a sign for wearing masks on the front door , but I surprised that verisha one of the employees there she doesn't wear mask and even when I dropped the track she still not wearing any mask That's was shocked with all the recommendations about social distance and wearing masks

Maki L.
Évaluation :

Everything was great! No complaints,customer service was great.

Samuela H.
Évaluation :

Customer service

DAVID NATHANIEL C.
Évaluation :

The staff member who assisted me was playing a video game when I walked in and continued to play his video game while assisting me. He was incredibly unhelpful and disinterested in providing any type of actual assistance. I basically did the entire transaction myself using the website on my mobile device.

KELLY AYN P.
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Le client n'a pas laissé de commentaire.

Maureen F.
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I always prefer the Burien location. They're efficient & friendly. I like the online check in & return as well.

Roni O.
Évaluation :

Certifying the vehicle has been cleaned and sanitized and ensuring there are no dash lights on indicating a oil change is required.

STEVEN BLAIR B.
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I was pissed that "for MY convenience" you made me travel to a distant site in an unknown town that I flew into, rather than getting off your lazy asses and bringing my reserved vehicle to my promised location. How about next time "for YOUR convenience" I leave the truck at MY HOUSE and you come and get it?

LEE HAROLD R.
Évaluation :

dont overcharge them

Lily T.
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Le client n'a pas laissé de commentaire.

Steve A.
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Le client n'a pas laissé de commentaire.

Robin M.
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Le client n'a pas laissé de commentaire.

WALDO B.
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Excellent experience. Never fun moving but we made 3 trips in 24 hours and moved an entire house. Was very disappointed when I went to return the truck and even though there was a sign that said you had to wear a mask there was someone renting a truck not wearing a mask and the Uhaul employee allowed it.

eric M.
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Le client n'a pas laissé de commentaire.

TODD N.
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Great staff very friendly and nice.

Barry J.
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Le client n'a pas laissé de commentaire.

SANDRA S.
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Everything was great! I was impressed at the helpfulness of the staff at this location - they were awesome in helping us hitch the trailer and didn't even blink when I came in the wrong end of the lot to drop off. They said it was absolutely fine and came to do check quickly and smoothly. Thank you!!!

Cable G.
Évaluation :

Employee clearly wasn't following safety protocols for Covid. Wasn't wearing a mask, didn't encourage other to, and the van cab was filthy. No sign of cleaning out the space between users. Even had to wait while he tended to some guy (who was behind me in line) as they went out to talk about the guy's car and some electrical issue he was having. Talking closely with no masks on, they even shook hands afterward. WTF. I'm guessing this guy thinks the whole pandemic is some Trumpian hoax. Unbelievable disregard for others' health and safety. Never going there again.

Ginger G.
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i USUALLY RENT HERE STAFF IS VERY FRIENDLY BUT THIS TIME THE TRUCK WAS VERY SMELLY , IT LOOKS LIKE PREVIOUS RENTER USE IT TO DUMP TRASH

Erik V.
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Le client n'a pas laissé de commentaire.

Jose C.
Évaluation :

The customer service is rude and I got dropped off the vehicle I rent at 1:30 pm. and they send me a bill that I dropped off the vehicle at 3:30 pm. The person in the morning when I pick up the vehicle, she wants to bring manually my credit card in the computer, she got her phone next to her (Shannon) I said your machine is unplugged and she replied to me like oh well I hope works; it takes a long time to works, I express to her that it was ok. I love U-Haul, the personnel needs to not use their phone while with a customer. Is sensitive information they have in their hands like a driver's license, email, address, and phone number and she was asking for a credit card when a cable was disconnected? NO, IS A BIG DEAL THAT SITUATION. The second person in the afternoon was rude and didn't welcome me or anything, she just said: leave the keys inside and I'll send you the final bill later and she turns around. Nothing like hi, how was your rental is anything I can do for you, or are you finish with your rental? Why if I have problems with the van or I want something else from the store, she didn't care!!! Not happy with this store, so please address this. Thank you.

Wolfgang G.
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Le client n'a pas laissé de commentaire.

Thu G.
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Everything was great from the initial booking of the U-haul and drop off. It was easy to reschedule my date because of rain with no charge. The customer service was great! The clerk explained everything thoroughly and completely. The u-haul was set and ready for pick up with no problems. The text sent online check up for review of the Uhaul was good. It was a nice easy drop of with no hassle.

Dion T.
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A brief overview of some of the functions of the vehicle would be good since I couldn't find a way to turn on the hazard lights and I also couldn't find a way to adjust the side view mirrors after checking everywhere. Having to return it by 4:45pm is kind of early as well. Also it seems like making a reservation online is useless if it isn't guaranteed. The employees at the Burien location were nice but I think the parking to return it is a little messy with cars blocking the way etc

Christina B.
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Le client n'a pas laissé de commentaire.

CANDICE GALE F.
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Your clerks could be more knowledgeable about the actual distances between cities instead of making them up. Also they could benefit from not ripping people off and lying

HOMERO T.
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Le client n'a pas laissé de commentaire.

William J.
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The truck was very dirty, windshield covered in bugs and road debris. The interior of the cab was passable, not filthy. It really appeared that very little attention was paid to turning the truck around and we were worried that it would fail on the road. Fortunately, it ran fine.

Angela B.
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Le client n'a pas laissé de commentaire.

Shaw S.
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Everyone so helpful, and made the day less stressful..Thank you...

Scott T.
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I will never use you lying stealing people again. I will also since I never received my credit tell people to use anyone but you guys.

Kelley P.
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Le client n'a pas laissé de commentaire.

ROBERT J T.
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The staff was wonderful and very helpful. A+ customer service

Kyle M.
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Le client n'a pas laissé de commentaire.

THAY K.
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Le client n'a pas laissé de commentaire.

Timothy F.
Évaluation :

At check out was told follow instructions to night drop. At Burien location was told $150. Xtra to night drop truck $50.00 to night drop RT trailer very disappointing I realize the trailers are easily stolen but I ran that location for 2 years with Zero stolen trucks or trailers from night drop. Stolen fuel but not units

Carl O.
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Have more than one person working that day at noon!!!

Michael D.
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Le client n'a pas laissé de commentaire.

LADONNE G P.
Évaluation :

I had reserved a truck from the Ballard location, and was called the morning of my reservation and told the truck I'd reserved had been stolen and the only available truck was in Burien. Obviously this bad luck and out of their control, but the result was U-Haul wasn't able to hold up their end of the agreed upon rental terms. We drove down to Burien to pick up the truck and the pick up process was fine, but we were still charged the full amount of miles traveled and threatened with a late fee if we returned the truck past our reservation time limit, even though we had to drive an extra 20+ miles to pickup the truck from this location.

Erik B.
Évaluation :

So I reserved a truck a few days before and when I went to pick it up they told me that the truck I reserved wasn't available. They ended up getting me another truck but I had to return it within a few hours or they would charge me extra when originally had reserved for 6 hours. 😡

MARY REBEKAH G.
Évaluation :

I made sure I filled the gas to exactly where it was before returning the truck, but yet was charged for gas. They just had me hand them the key when I returned it. They didn't give check the gas while I was there just charged me later. Feels like stealing from me. I don't want to go back and argue with the store and I don't have any proof now anyway. Wonder if that is why they don't give you final receipt in person? Feels like a scam.

TARA BETH G.
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Employees were not helpful at all they were rude and I won't be Renting from there again

Adrian W.
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The truck needs some engine and transmission work. Other than that good experience as should be expected

Charles S.
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Le client n'a pas laissé de commentaire.

ALEXANDER CHRIST W.
Évaluation :

First, I tried to rent from another location and use the pick up function on the app. The app did not work for me. I don't know if the app has problems with Android users but I am not alone in having problems. Second, Customer service at 1-800- Go Uhaul was no help whatsoever. Third, I went to the location at 200th and Pacific Hwy. There was an employee there named Frank. He was outstanding. He was very helpful. Excellent +++ Fourth, The store in Burien that I ended up renting from was also very helpful and professional.

SCOTT ALAN B.
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Le client n'a pas laissé de commentaire.

ELIZABETH B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Randall C. | Expérience générale |
Évaluation :

Your staff is typically amazing so you must be doing something right! However, they seem to operate with little supervision and little training and few processes. They had no idea how to handle an upset customer (me) when I came in after my unit had been broken into. They need more support there. All they did was look uncomfortable and shrug their shoulders.Whoever the woman was that proactively reached out to me and finalized my move out was especially helpful the past few times I was there. I wish I knew her name. As far as the facilities, they are are dirty and stinky and messy. I wished we had moved out sooner.

ieasha m. | Expérience générale |
Évaluation :

Someone broke into my storage and manager is rude and doesn't need the job. Please watch your cameras

Daisy J. | Expérience générale |
Évaluation :

I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyone

PETER D. | Expérience générale |
Évaluation :

It would of been nice for later hour at least until 9 pm. overall good no complaints.

laura s. | Expérience générale |
Évaluation :

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

John F. | Premières impressions |
Évaluation :

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

Julie H. | Premières impressions |
Évaluation :

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

laura s. | Réservation |
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All staff is very nice and caring

kim v. | Expérience générale |
Évaluation :

Storage unit feels damp, so I may have to find another facility for the winter.

Janice D. | Expérience générale |
Évaluation :

These folks are great. Super helpful and friendly, they stored my single Ubox for a brief time until I could come and get it, and then made it easy to pick it up and bring back. Highly recommended!

Non reviews have been submitted for this location.

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