Customer Reviews for U-Haul Storage of Burien

3662 évaluations

13645 1st Ave S   Burien, WA 98168
(@ 138th St)

(206) 246-8775

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 246-8775

13645 1st Ave S
Burien, WA 98168
(@ 138th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky H.  |  Premières impressions 
Évaluation :
4

The guys that helped me where cool and helped me out a lot with the trailer ordeal

Kha D. 
Évaluation :
5

Dude was suuuuper chill!

karla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drenda M. 
Évaluation :
1

We were screwed from the start. We reserved a 20ft truck mid April in Sammamish. Less than 24 hours before our move, we were contacted and said our truck was is Burien is was 2 hours away from where we moved to. We had no choice but to take the reservation because there was nothing else closer to us. We get to Burien at our appointment time and the truck was not there, it wasn't returned to that location. We ended up with a local truck that had to be returned to Burien by 9am the next day. So, we had to take 2 ferrys which cost over 100 $plus pay the mileage for the truck... which ended up being 122 miles because we had to drive the truck allll the way back to Burien as they wouldn't rent it to us if we wanted to return to Poulsbo where we live. Cost us over 500 $including the ferry/gas and an incredible amount of stress.

CHRISTOPHER E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glenn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

everyone was very courteous and helpful

KERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBSIBE GEBREMAR J. 
Évaluation :
3

No lockbox or mechanism to drop off after hours

DARYL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
3

Great service and very courteous

JOE C. 
Évaluation :
1

The 1-800 number gave conflicting information than the stores. Jessica was not very helpful. The manager at the Bermerton location was amazing!!! She and the gal at"Traffic" went out their way to right the tremendous wrong of others.It is ONLY because of them I would consider using u-haul again.

KATRINA O. 
Évaluation :
4

Easy to reserve and return when there's customer service in the office as well as do it online. Always rent in this location before anywhere else.

CLODUALDO T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Thanks

CANAAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE N. 
Évaluation :
5

Very good

J C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika S. 
Évaluation :
4

Staff was very friendly and helpful. It was nice doing business in this location.

JESUS H. 
Évaluation :
5

Lady was super friendly. Luckily she was there because the website doesn't work. You can't upload a photo, after taking the picture it takes you back to the beggining

CRAIG E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaias E. 
Évaluation :
2

I really don't know what to say! The van was fine but the pick up and especially the drop off were strange. People sitting in car and then got out to help. Contract said 7/8 on gas when actually it was 3/4 full. I mentioned that and they said they would change it but they headed back to the car. At drop off 2 people sitting in a car and one got out and said they would email the receipt. I again mentioned the gas difference. Still have not received my receipt 24 hours later. Just a strange experience altogether. Seemed a bit shady!

Matthew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Very easy experience - thanks! I really like the phone-based app that allows you to check out the vehicles.

Tod H. 
Évaluation :
4

everything looks good

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE S. 
Évaluation :
4

There was a bit of confusion about what trucks were available and we had to switch our pick up location 3 times and ultimately got a smaller truck due to inventory. Everything worked out in the end. The woman at the Burien location was very nice and helpful, as was the woman in SEATAC, the original pick up location.

JIMMY C. 
Évaluation :
1

Very bad customer service. Uncooperative and very lazy person.

Nuguse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E. 
Évaluation :
1

The employees are very rude and disrespectful

Mario N. 
Évaluation :
2

The uhaul was dirty, there was only one person working there and there was only a quarter tank of gas at pickup. Many people were waiting to be helped and I had to go through the whole check in process a second time even though I already did it on my phone to avoid in person contact.

Bevynn W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

The customer service person was AWESOME!!! She worked extremely hard to get us a van we could use immediately. She was great and I would recommend anyone in the area to use this station.

JON J. 
Évaluation :
3

Need a drop of box/slot so that the 24/7 drop off can happen safely and securely

ANDREW P. 
Évaluation :
5

Tener personal que hable español

JAVIER N. 
Évaluation :
5

Customer service person was knowledgeable and thorough during the rental and return process!

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olgeir F. 
Évaluation :
4

Martin was very helpful

FRANKLIN G. 
Évaluation :
5

Mike was very helpful & responsible. 5 Star customer service.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melvin G. 
Évaluation :
3

The young man who served me what very customer service oriented, courteous, and very willing to help. It was the best who served me at the Burien, WA location.

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURAD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE JAMES B. 
Évaluation :
5

Check in and return was fast and easy and the assistance was professional . Merci.

MATTHEW C. 
Évaluation :
2

This experience was terrible. The kid working looked like he hated his job and I was not played with the terms of service. We were nickel and dimed for every single thing. It impossible to only drive the amount of miles “allowed”. Driving to and from our home alone was 10 miles because that was the closest location with a truck the size we needed.

Brian B. 
Évaluation :
5

Great service

RICK C. 
Évaluation :
5

Large lot was good for returning the truck and trailer. Easy process to return so it was all good.

STERLING B. 
Évaluation :
2

Truck rpms revved up while at a red light causing truck to lung forward almost hitting a car. Transmission had to be quickly put into neutral and truck turned off. Not safe and lucky it wasnt someone inexperienced driving it. Someone could have gotten really hurt. And 1 star for price advertisement. Drove the truck back and forth twice of about 35 miles which equaled out to about 150 miles. Instead of 29,99 $ per day for truck rental i was charged almost 400 $plus 60 $for gas. Major ripoff. I will definitely not be renting faulty equipment for that price from uhaul ever again.

QUINTON M. 
Évaluation :
3

Young lady who helped check me in said truck had 7/8 a tank of gas when it was only 3/4. Maybe you should rent them out with a full tank and avoid this stupid stuff?

JESSE F. 
Évaluation :
5

The truck that I rented has had a transmission/ gear problems. I pressed the gas pedal and the truck just roared loudly but did not move up. The truck should be checked more often, well maintained before having it rented out. What if the truck had been broken down in the middle of a freeway filled up with full of stuffs in it?

Truong N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE FA'AU'U G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL RUDOLPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMEO C. 
Évaluation :
5

Service has always been great. Thanks

Alex W. 
Évaluation :
3

Pricing was incredibly confusing and inconsistent - online price quote was very different than what I was told in person, and then changed again once I dropped the vehicle off. Vehicle, mileage, days, etc didn't change.

RENAI MARIE M. 
Évaluation :
2

Have on site parking for customers cars while they use the equipment. The inside of the truck was clean but the back was not, the heater only worked on high, drivers airbag light kept coming on and off and the truck was wanting to die while I was sitting in traffic.

Robert H. 
Évaluation :
5

The people I dealt with were polite, courteous, knowledgeable, and professional. Vehicle and equipment were good.

Albert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
1

The manager at this location needs better training. Very unprofessional and deceptive! My card was overcharged additional days, we discovered it was by an employee working at the location. Rather than take responsibility this, location stopped communicating with me and I had to go through my bank to dispute the charges.

Nhial C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genie M. 
Évaluation :
3

the guy had issues getting me the correct key, but otherwise it was fine

ALAN C. 
Évaluation :
5

Staff was friendly and efficient

Christa T. 
Évaluation :
4

Quick and easy drop off.

stuart H. 
Évaluation :
2

This place is very disorganized and messy, but they had the truck I needed , and the check out and check in process went relatively quickly

Ryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate F. 
Évaluation :
3

Staff is not very friendly, assumes that you already know what to do.

BELINDA GRACE P. 
Évaluation :
2

Seemed like the cashier was under the influence. She was spaced out and sharing very personal info. She gave us a truck that was blocked in by other trucks, and when we went to ask for help she was rude and dismissive. She took the keys she gave us and moved the truck in front of the truck we were renting. But instead of returning the keys so we could drive off, she giggled with her coworkers and ignored us. We had to ask her for the keys again and then she insisted that she didn't have them. Moving day is stressful enough. I thought renting a reserved uhaul would have been the easiest part of my day but I was wrong. I would go to any other location, or honestly a competitor if I could.

Clarissa V. 
Évaluation :
5

The Staff was courteous and kind and helpful !!

LARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONG N. 
Évaluation :
3

No night drop is very disappointing

Matthew D. 
Évaluation :
5

Aucun

Michael K. 
Évaluation :
5

Shannon was very helpful and made the renting very easy and smooth.

Chantha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ARTHUR R. 
Évaluation :
2

I could have moved more with this truck but feared it would break down if I made another run. The truck made a terrible noise on the freeway and jerked around quite a bit. The truck bed was dirty on the inside, the window didnt work and the seat didnt move forward or backward when trying to adjust it. When I went to put gas into the truck, gasoline poured out all over the ground as I pumped it. What a rip off!!! Not only that, I told both the clerks about this experience and they could have cared less! Never again!!!

Chiaki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON R. 
Évaluation :
5

Service was quick and easy

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIRDOSH G. 
Évaluation :
1

What a disaster! One of the worst customer experiences of my life. Not only did the reservation change from one-way to round trip, but the shocking lack of customer service or human decency was the absolute last thing I needed on moving day. I don't even know where to start, and without personal judgement on the various characters I dealt with, I'm hard pressed to say anything positive. Rude conduct and unprofessional behavior from nearly the entire team, as though I had set the reservation up wrong. I'll contact corporate for a partial refund, as doubling my moving day costs, was very frustrating.

Taylor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
4

It was a tight squeeze pulling in, but the attendant helped me easily return the vehicle.

PHILLIP B. 
Évaluation :
5

Keep up the standards for it is phenomenal but anything that can help is welcomed. No suggestion now.

JAMES K. 
Évaluation :
2

Agents are extremely rude.

Jamel K. 
Évaluation :
5

Wonderful people! Thank you.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

Can was very clean. Easy to rent forestry easy to return. Cargo Back area smelled like pot. Counter and help was pleasant and nice. Truck was in good condition. If rent again.

Andrew P. 
Évaluation :
5

Made a reservation using the website. Reserved a truck which the website said it had one available at my store. Went to the store to pick it up my order and they had no trucks available for rent. Can you fix the website to see/know what the store's inventory has available for the customer.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B.  |  Expérience générale 
Évaluation :
2

Your staff is typically amazing so you must be doing something right! However, they seem to operate with little supervision and little training and few processes. They had no idea how to handle an upset customer (me) when I came in after my unit had been broken into. They need more support there. All they did was look uncomfortable and shrug their shoulders.Whoever the woman was that proactively reached out to me and finalized my move out was especially helpful the past few times I was there. I wish I knew her name. As far as the facilities, they are are dirty and stinky and messy. I wished we had moved out sooner.

Randall C.  |  Expérience générale 
Évaluation :
1

Someone broke into my storage and manager is rude and doesn't need the job. Please watch your cameras

ieasha m.  |  Expérience générale 
Évaluation :
2

I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyone

Daisy J.  |  Expérience générale 
Évaluation :
4

It would of been nice for later hour at least until 9 pm. overall good no complaints.

PETER D.  |  Expérience générale 
Évaluation :
3

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

laura s.  |  Expérience générale 
Évaluation :
5

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

John F.  |  Premières impressions 
Évaluation :
5

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

Julie H.  |  Premières impressions 
Évaluation :
5

All staff is very nice and caring

laura s.  |  Réservation 
Évaluation :
3

Storage unit feels damp, so I may have to find another facility for the winter.

kim v.  |  Expérience générale 
Évaluation :
5

These folks are great. Super helpful and friendly, they stored my single Ubox for a brief time until I could come and get it, and then made it easy to pick it up and bring back. Fortement recommandé!

Janice D.  |  Expérience générale 
Non reviews have been submitted for this location.

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