Évaluations des clients U-Haul Storage of Clackamas Town Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Clackamas Town Center

Cote générale :

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Sarah S. | Premières impressions |
Évaluation :

The gentleman who assisted me was very helpful and friendly yet professional.

Mikayla W.
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Le client n'a pas laissé de commentaire.

MOHAMED MEKKI A.
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The transaction was very easy. Much appreciated

Ian M.
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Le client n'a pas laissé de commentaire.

Brian L.
Évaluation :

I made a mistake. Mixed up my return time. Arrived ~3 hours, maybe less, late after 24-hour rental. Bam, bill is now double. Thanks. Been a customer for probably 15 years, first time I've returned late. Mind you 3 other exact same trailers parked there, not out on rental. I've also been pretty well screwed over once or twice and didn't put up much of a fuss. Never pursued the "on-time or you get $50 bucks" - I shouldn't have had to, employee should have just done it. If that's the way you want to play it, then you can be sure I'll make every effort to make that the last dollar you get from me. Hope it was worth it for you.

CALVIN H.
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Le client n'a pas laissé de commentaire.

steven A.
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Le client n'a pas laissé de commentaire.

jon B.
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Le client n'a pas laissé de commentaire.

TRACY C.
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Keep up great work

DEBRA KIM C.
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I was told I would be getting one truck and instead received a different size truck. Then I asked to go to a different Uhaul location that I have used in the past that was great and was told it was closed. I went to that location requested and in fact they are open and have never been closed. The owner of the Uhaul location where I rented from and had to take one of there trucks was a horrible experience . The owner was NOT helpful he was rude and seemed more in inconvenienced then anything as well as he tried to over charge me after I specifically explained how long I would have the truck and still tried to over charge me. Thank goodness before I signed for the payment I noticed the difference. He still did not give me the same amount the Uhaul rep gave me originally when I ordered the truck. Overall horrible experience . After speaking with a few people they had overall had a horrible experience at this same location. Not a good representation for Uhaul I can say that.

MICHELLE C K.
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Le client n'a pas laissé de commentaire.

James A.
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Everything went very smoothly from online purchasse to pick-up and delivery - another successful move thanks to my local U-Haul center!

Brendan F.
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Le client n'a pas laissé de commentaire.

aleks G.
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Le client n'a pas laissé de commentaire.

James K.
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Install a lift gate stop in enclosed trailers Representative did explain operating instructions in detail, however a person helping me move was not present and trailer door was lifted too high into ceiling void & hard to pull back down= a stop in door track may prevent this?

JERRY LEE E.
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I very much appreciated the comment and instruction on refueling the gas tank to the full mark and not overfilling it. The staff have always been helpful.

shawn S.
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The truck needed better headlights they were terrible at night

Jack O.
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The SE 82nd Ave. U-Haul was very efficient and courteous. There was a very short waiting line and all the work at the desk was fast. The truck had been brought to the door for me. Then when I returned the truck, there was someone waiting, who took only a couple of minutes to check things, and I was on my way. Very fast and efficient. My only minor irritation was that I had to park my own car at in the long term lot and there was only one narrow space left that I barely could squeeze my car in. It appears that some of the cars in that lot are abandoned or not running and maybe should'nt be taking up valuable space.

JANE BRADLEY A.
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Cannot think of a thing. Your vehicles have comfortable seats! My fears of driving a different vehicle are always calmed once I am behind the wheel. Can see traffic much easier than when I am in my little car.

Jacob W.
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Le client n'a pas laissé de commentaire.

Jeff R.
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There were so many possibly places for the truck to be when I arrived for pick up, that I wandered the lot for a good 10 minutes before someone asked if they could help. It would be helpful if the uhaul sites had the ability to leave a note or mark on the little map where they parked the reserved 24/7 truck - either the park slot number or even 'additional equipment lot'

PAUL ANDREW B.
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Le client n'a pas laissé de commentaire.

WILLIAM PARLON G.
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friendly and professional. nice people

William L.
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When we originally reserved online, equipment WAS available at the Hillsboro location. To then get a call and tell us we need to travel 45 min there and 45 min to pick up the ONLY truck available, back to pack a truck, then to travel 5 hours the following day to our destination was very aggravating and disappointing! Since Oct, we have reserved several times but very disappointed this time.

William B.
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The owner /employee James Ross was very disrespectful. I am a business owner also and if one of my employees treated a customer the way he did I would fire them. Not only will I never use this location I will tell anyone I know not to use that location

Sylvester B.
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Treat your next customer, the way I was treated,it all will work out great.

TEARSA ANN A.
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I have been to this location a few times now . Employees Have always been courteous And knowledgeable .

JOHN RICHARD W.
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Everything went so smoothly, I can't imagine how to improve on my experience.

Joseph G.
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Great service personnel at this location!

Sharon D.
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Super treatment. Truck was new & easy to drive. Had great mirrors, great seating. Great ramp! Thank You!

ROBERT B.
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Le client n'a pas laissé de commentaire.

WAYNE WILLIAM A.
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Le client n'a pas laissé de commentaire.

Roger G.
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App didn't work for the return of the truck.

AMY M.
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Le client n'a pas laissé de commentaire.

Kae P.
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This was the first time I had rented a Uhaul truck. It was a very good experience. The employee carried bundles of boxes out for me and explained everything to me and I felt very comfortable through the entire experience

LYNN S.
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Le client n'a pas laissé de commentaire.

WILLIAM CARL S.
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Prompt, polite, thorough and understanding.

MATHIAS AUGUST M.
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Le client n'a pas laissé de commentaire.

Adam M.
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Great customer service! The manager was yelling at a customer outside so that was weird but awesome help from the rental man at the desk.

DORA DELMA G.
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Direct line to store instead of call center. Took a really long time to get call to store.

PAVEL G.
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Le client n'a pas laissé de commentaire.

Richard J.
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Your website appointment-making system is very unwieldy and anxiety producing.

Hawthorne P.
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Le client n'a pas laissé de commentaire.

Lawrence B.
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I told them when I returned the van that the staff was helpful, the van was great, and the experience could not have been easier.

MARK LYNN B.
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Le client n'a pas laissé de commentaire.

TAYLOR RENEE H.
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Le client n'a pas laissé de commentaire.

Raymond D.
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grat place

mason M.
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A lot of negative reviews, not sure why it was a very smooth move and the employees were knowledgeable and easy going.

CAMERON ASHLEY M.
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Tried to use the contact less pick up and it was a disaster. Standing out in the cold for a half hour until they and i decided to just go inside like i should've done in the 1st place. Once inside the whole thing went very well.

Cynthia C.
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Le client n'a pas laissé de commentaire.

TERRY M.
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Le client n'a pas laissé de commentaire.

James K.
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Staff was quick to replace a blown fuse for my towing plug & get me safely on the road I was late returning after the store closed and the online check-in worked great after hours No hidden fees like another location near my home Will definitely use this location again!

Paul S.
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website was awful, i got some many prices for the same thing. I felt like you did not help me with know how to get a good price. You were out to get me!

Eric P.
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The truck could of been cleaner

Brandt C.
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Le client n'a pas laissé de commentaire.

DOUGLAS P.
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Lots of inventory. Easy to find. Staff friendly and knowledgeable. No hidden charges. I don't need to rent frequently, but they made it painless. I would definitely use them again.

JAMES S.
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Helpful at pick up. Very positive and clear communication when dropping off vehicle.

David L.
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Professional and efficient.

Jenn B.
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Everything was great 👍

SARAH LOTTIE R.
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Le client n'a pas laissé de commentaire.

Marvin G.
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Everything was excellent

RICHARD K.
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Le client n'a pas laissé de commentaire.

WILLIAM E.
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Le client n'a pas laissé de commentaire.

Candra G.
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Le client n'a pas laissé de commentaire.

JAMES DAVID R.
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Even after acknowledging I had previously rented trailers from U-Haul, the staff refused to understand that I was familiar with the concept of towing, and that I did have the correct tow ball size and other equipment in which to tow. The whole process was a bit condescending and insulting.

Mark A.
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Le client n'a pas laissé de commentaire.

Christian H.
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Le client n'a pas laissé de commentaire.

JULIE ANN H.
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Le client n'a pas laissé de commentaire.

Steven S.
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Le client n'a pas laissé de commentaire.

Allan O.
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Le client n'a pas laissé de commentaire.

VOUNGHENG C.
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Le client n'a pas laissé de commentaire.

Ryan P.
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Le client n'a pas laissé de commentaire.

Catherine H.
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Le client n'a pas laissé de commentaire.

DAVID MICHAEL S.
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Le client n'a pas laissé de commentaire.

SARAH MARIE T.
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Le client n'a pas laissé de commentaire.

Christina L.
Évaluation :

Employee Sandra (?) was very nice and helpful.

JAMES LEO M.
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Le client n'a pas laissé de commentaire.

Carole M.
Évaluation :

The truck smelled so badly like Febreeze my husband and son had to ride with the windows down the whole time. They said it smelled like someone threw up in the truck and they were trying to cover it up. I would have had to cancel my reservation, due to the SMELL, if my guys couldn't drive it for me. I am highly allergic to the chemical shitstorm that was in the truck and even had to wash their clothes and had them shower as soon as they got home. THAT WAS WITH THE WINDOWS DOWN THE WHOLE TIME! The odor should not attach to everything around it. The store was also SUPER clean and stunk like cleaner. Smelly cleaners are not more affective than less smelly cleaners.

LIGIA MARIA C.
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Le client n'a pas laissé de commentaire.

Laura S.
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Le client n'a pas laissé de commentaire.

Giancarlo G.
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The staff were excellent. I will recommend this location to everyone who needs to move.

John F.
Évaluation :

give people who use a lot of miles at discount on the mileage rate

David W.
Évaluation :

Nothing. Keep up the good work

PHYLLIS N.
Évaluation :

Had a reservation but had to wait a longer than normal time to be acknowledged and helped. This is not usual for this location but was disappointed today. Also the system showed 1 mile less than on the actual vehicle meaning I paid an extra 1.09$ for it. System should match the vehicle.

ALAN B.
Évaluation :

Iyke helped me and was great and he was very helpful.

Chad B.
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Le client n'a pas laissé de commentaire.

Jon-Paul D.
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Everyone at this location was extra helpful and a pleasure to deal with

William N.
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There was a bit of dirt still in the trailer and a few dents in the fenders that weren't marked

Daniel J.
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Don't make any changes, the team went out of their way to make it an easy pick up.

DANIEL A.
Évaluation :

cerbisium is that lens

Salina T.
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Le client n'a pas laissé de commentaire.

MOLLY ANNE M.
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Le client n'a pas laissé de commentaire.

Terry M.
Évaluation :

Great Customer Service

Anissa H.
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Le client n'a pas laissé de commentaire.

Anna K.
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Le client n'a pas laissé de commentaire.

Carrie M.
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Everyone was knowledgeable and professional. The service was excellent. The equipment was to notch!

WERNER ANDRE I.
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Le client n'a pas laissé de commentaire.

JAIME ELIZABETH B.
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This location was amazing! My reservation got messed up and they were able to accommodate me after all the mixup with no problem. The staff was friendly and very helpful

Andrew E.
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Great job - easy to use & I had no problems checking it back in!

Dennis T.
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Not a thing everything is perfect with what you do

Jonathan W.
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Le client n'a pas laissé de commentaire.

Velia G. | Expérience générale |
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I like the two step security

kahlea P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

FELIX L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul B. | Expérience générale |
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My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.

FELIX L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JEFFREY V. | Premières impressions |
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They are making illegal withdrawals from my account

bryan t. | Expérience générale |
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Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.

Ivan L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jonna C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Reginald N. | Premières impressions |
Évaluation :

This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!

Olivia O. | Premières impressions |
Évaluation :

Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!

MIKE M. | Expérience générale |
Évaluation :

Great help

vanessa t. | Premières impressions |
Évaluation :

I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!

SAMSON R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MIKE M. | Premières impressions |
Évaluation :

Everyone was great . Sandra was especially helpful

Tracy C. | Expérience générale |
Évaluation :

rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .

janice w. | Premières impressions |
Évaluation :

i would recommend this u-haul to anyone.

Dorothy H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jenelle M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elysee W. | Expérience générale |
Évaluation :

Great staff, very helpful, professional,made you feel at home.

douglas B. | Expérience générale |
Évaluation :

Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.

CARLO S. | Expérience générale |
Évaluation :

Thank you for the many years I have used your facility. I may need you again in the future.

Thomas W. | Premières impressions |
Évaluation :

The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th

Joelle M. | Expérience générale |
Évaluation :

Rude and unhelpful. We went somewhere else.

Joelle M. | Premières impressions |
Évaluation :

I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.

Karen P. | Expérience générale |
Évaluation :

Fast, accurate, professional service.

Robert L. | Expérience générale |
Évaluation :

The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil

Raul V. | Expérience générale |
Évaluation :

Thanks

JOAN B. | Premières impressions |
Évaluation :

The gentleman that waited on me was very nice. He made it easy for me.

robert w. | Premières impressions |
Évaluation :

Good Folks

Alan C. | Expérience générale |
Évaluation :

Manager and employees are friendly and helpful.

Loretta J. | Expérience générale |
Évaluation :

Waited most of the time just to pay for my storage 🙁

William l. | Expérience générale |
Évaluation :

Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.

Kasheeve W. | Expérience générale |
Évaluation :

Good team they will take care of you.

JON W. | Premières impressions |
Évaluation :

Great customer service Everytime I go in

Tyler G. | Expérience générale |
Évaluation :

Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.

Erika S. | Expérience générale |
Évaluation :

They were really nice and I had a great experience. I'd use the Uhaul box again.

Derrick M. | Expérience générale |
Évaluation :

Great

jennifer b. | Expérience générale |
Évaluation :

This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.

Darlene B. | Expérience générale |
Évaluation :

The largest unit was 10x10x11. I needed a bigger unit than that.

Raul V. | Premières impressions |
Évaluation :

The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.

Emily M. | Expérience générale |
Évaluation :

Thanks for all the customer support with our complicated Ubox order!

Emily M. | Expérience générale |
Évaluation :

Thanks for all the customer support with our complicated Ubox order!

JOLLENE B. | Expérience générale |
Évaluation :

I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.

mary t. | Expérience générale |
Évaluation :

great storage and convenient

IXKRA E. | Expérience générale |
Évaluation :

I’m a satisfied customer.

MJ D. | Expérience générale |
Évaluation :

Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!

Maureen M. | Expérience générale |
Évaluation :

regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,

mary t. | Réservation |
Évaluation :

Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!

barbara J. | Expérience générale |
Évaluation :

I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~

Karen H. | Expérience générale |
Évaluation :

Thanks

Alex B. | Réservation |
Évaluation :

I was given the wrong information about what I was actually getting.

lyla m. | Expérience générale |
Évaluation :

All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!

Dan E. | Réservation |
Évaluation :

Competent; service-oriented; efficient; reliable; careful; and, expert movers

hallie s. | Expérience générale |
Évaluation :

Easy and helpful, thanks!

Martha h. | Expérience générale |
Évaluation :

Very friendly and convenient

Carey S. | Expérience générale |
Évaluation :

I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.

Cindy G. | Expérience générale |
Évaluation :

Great customer service

jonathan g. | Expérience générale |
Évaluation :

Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.

Steve M. | Expérience générale |
Évaluation :

The computer system was down frequently. Otherwise all went well.

TIFFANI J. | Expérience générale |
Évaluation :

McKenzie was awesome!!!

JEANINE R. | Expérience générale |
Évaluation :

Thank you for keeping my belongings safe and secure for the last three years.

Carol A. | Expérience générale |
Évaluation :

The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.

Non reviews have been submitted for this location.

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