great service.
Danny H.Customer Reviews for U-Haul Storage of Clackamas Town Center
Testimonials From Recent Customers
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Everyone we worked with professional/friendly/and provided outstanding client service. We will rent from them again!!
Katlen N.This location doesn't have clear signs for where the storefront is. I entered from the street and was then immediately stuck in traffic from departing employees and had no signage to guide me to the entrance.
Jessica T.Great and fast service
Thurston F.Jonathan was super helpful and informative.
matthew C.great job.
Danny H.I turned the equipment in after hours.
Charles C.The associate that helped me check in and unhook was great. He went above and beyond and I'm very pleased with my experience.
Earl D.Seth was great. Great customer service skills.
Ramona B.Nothing!!! You're top notch. Keep it going
Kevin R.Nothing the owner of this location is the coolest guy. I had a lowered car to put onto a car carrier and he gave me blocks so it would make it up onto the trailer without damaging it
Justin D.Always a good experience!
TERRY B.The staff working on Saturday May 7th were exceptional
Michael L.Easy process to pick up and drop off. I needed to switch drivers mid way through having the rental and it was an easy phone call and process as well.
Michelle S.Kelli is super nice, knowledgeable, and super helpful! Thank you Kelli!
Dave B.Rude employees, abrasive, talking trash about other customers. Truck literally smelt like cat piss. Employee who dropped off my truck refused to make eye contact.
Matthew S.Facility was very nice and clean. Staff was helpful. One of the lights weren't working on the trailer because of my truck and the owner helped fix the problem quickly. The trailer was newer and in much better condition than the last one I rented from the Gresham location. I will definitely rent from here again.
Eddy S.This was a good experience. I did not know that Uhaul did this service. It saved me from driving a Uhaul truck and my uboxes were safe and arrived on time. I am well-pleased.
brenda M.Great customer service, clear directions and cost explanations, and the truck & auto transport ran and drove excellently.
michael B.Not to forget to add the 220 extra miles
Jessica G.The gas was not where I was told it was below 3/4 by a lot, for that reason I was overcharged since I only drove 23 miles. Also I was told to put the extra boxes that I didn't use inside the truck and I was going to get the money back and I didn't see any credit for them.
Tania R.The young lady that helped me and the young man Johnathon (I didn't get her name) we're beyond helpful, they were so positive and friendly, I can't express what a asset they bring to you company.
COREEN F.It took only minutes to drop off the 26ft truck after a 1010 mile road trip
Mike H.Rien
janice I.You guys did an excellent job and I was very satisfied with my overrall experience...👍👍keep up the good work guys!
missy P.Kelli was awesome
Mary W.It's a very professional Uhaul location with attentive workers, making self-checkin and out easy.
KEVIN T.Thank you !
Carl E.Friendly and helpful
Daniel M.Hire more people to help customers more quickly.
MARY S.Every single person I spoke with or who helped me was absolutely incredible!! SO helpful…as I had been in the store several times to pick up packing materials and verify and/or change my reservation. Can't thank this crew enough!
Christine W.Limit the time a customer waits to get to the counter.
Carol R.Make sure to take pics of the gas, they tried to charge us $89 for gas. A picture of the gas was taken through their app with time stamp showing we received it with 3/8 of a tank. When we returned they tried to say it needed to be 7/8. Thankfully we had our paperwork and pictures to save us.
Shannon B.staff are EXTREMELY rude and not helpful. I've used u haul for years but after my experience at Happy Valley I'll start using a different vendor for all of my moving and storage needs. I will also not recommend U Haul to ANYONE I know, as a matter of fact I will discourage people from using your services when possible!!!!
James B.Nothing in my observation. This management and crew are excellent in helping the customers needs and skill level.
james H.This is a full service site. The only one I will use in the future. The self check out is horrible and I will never use again. It isn't worth ever using. I will try to ever avoid having to use UHaul again in the future from this experience. Your self check in was so bad and so non functional.
Kyle W.Great team that seem to love their work
Chanin B.Rented 2 trucks in the last 2 weeks. 2nd trip was fine but the first trip they input my info in wrong which caused a balance of 12000 dollars. They then charged my debit card for 3000 dollars and caused my account to overdraft and maxed out the credit card attached to that account. I have incurred overdraft fees and interest due to this and neither the location nor corporate would do anything to compensate me. I'm super thankful that I'm done moving and won't need Uhaul any time soon and will never use their services again after this.
Joshua E.You all are great Thank You
RICHARD WINFIELD P.N/A everything was great
Brandon D.The return time was way too long. Helpful staff.
jay B.No need improvement.
MINH QUANG T.The truck was super clean and all the little dings were well noted. Truck ran well and handled great. made for a good experience. Cruise control would be nice but not a deal breaker E check out was really smooth
Murray N.When reservations are made for specific truck, then have it available
Priscilla B.Keep doing what you are doing. The staff is very helpful, efficient, and professional
DAVID D.I should have been given more info about doing the return via the app or internet. I moved from the big city to a small town. Your big city locations have to realize that small towns that don't have an actual U-Haul store are run quite differently. You need to address the possibility that the return may have to be done via drop box. Smaller towns have reduced hours and less personnel that are available to help.
donald Z.They forgot to give me the key to unlock the back of the uhaul, so I had to drive all the way back to get it and then they charged me for 2 days, even though I returned it after 23 hours.
Cody K.This is the fourth or fifth time I've rented from this location it's always great and the people are friendly
michael O.If I make a reservation and it is approved and accepted I expect the reserved item to be available. I reserved a 15 ft and a 20 ft truck only to find out the evening before only 15 ft were available. They knew where one was but I did not have ability to there and they would not get it for me. Very poor business practice. In the long run it would have been less expensive to hire movers than the time it took to find a 3rd vehicle to meet our moving needs.
Priscilla B.Johnathon Reynolds was nice and efficient, made the experience great, informed me of all the info i needed to know as well as made sure the equipment i rented was good to go.
Brandon B.I am extremely disappointed in Uhaul. I callled to reserve a truck and trailer. I specifically told the agent that I was hauling a 3 wheeler and the dimensions I needed. I was advised to get the 6*12 trailer with ramp. I picked up the truck and trailer and got it home, only to find that there are side wings by the ramp that made the entry so small I couldn't get my three wheeler on it. I called and was told that no other trailer would work for my needs and returned both items... and was refused a refund because apparently the ramp measurements are posted on their website. I disputed with them that I didn't make a reservation online and that I talked to an agent by phone and I was told nothing could be done. Very disappointed. Very taken advantage of. will NOT recommend this company!!!!! BBB report to follow as this is unacceptable.
LYNN R.It was easy renting the truck, but there was no one available for at least 15 minutes checking it back in. The counter clerk had to go look for someone. The place was tidy but the floors look dirty and bad. Someone needs to maintain them and keep them clean. I was not impressed during this visit.
Philip M.Return was great. We had an issue on the contract and the team their worked through it and solved it quickly.
Mark P.Very good customer service.
nadia P.Friendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. Je les recommande chaudement.
teresa r. | Expérience généraleNo comment.
Lamine F. | Premières impressionsThe gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Excellent service à la clientèle.
Nikki M. | Online Move InThere were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!
Christopher J. | Online Move InThe company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.
Austin B. | Online Move InThe blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.
Amanda W. | Expérience généraleMonique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.
Kelsey M. | Expérience généraleWe did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!
Erik K. | Expérience généraleNo comment
Betty S. | Expérience généraleCustomer has had 24 hr access w/ no events yet denied 24 hr access.
ROCK H. | Premières impressionsMoving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins
DONNA W. | Premières impressionsThey were very nice and helpful.
Debra G. | Premières impressionsI have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.
TERESA Q. | Premières impressionsGreat staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.
THOMAS B. | Premières impressionsThe two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!
Sarah S. | Expérience généraleThe gentleman who assisted me was very helpful and friendly yet professional.
Sarah S. | Premières impressionsI like the two step security
Velia G. | Expérience généraleMy wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.
Paul B. | Expérience généraleThey are making illegal withdrawals from my account
JEFFREY V. | Premières impressionsOffered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.
bryan t. | Expérience généraleThis is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!
Reginald N. | Premières impressionsAaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Merci.
Olivia O. | Premières impressionsGreat help
MIKE M. | Expérience généraleI went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!
vanessa t. | Premières impressionsEveryone was great . Sandra was especially helpful
MIKE M. | Premières impressionsrhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .
Tracy C. | Expérience généralei would recommend this u-haul to anyone.
janice w. | Premières impressionsGreat staff, very helpful, professional,made you feel at home.
Elysee W. | Expérience généraleVery kind and helpful getting us set up and check out. Would definitely recommend to a friend.
douglas B. | Expérience généraleThank you for the many years I have used your facility. I may need you again in the future.
CARLO S. | Expérience généraleThe move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
Thomas W. | Premières impressionsRude and unhelpful. We went somewhere else.
Joelle M. | Expérience généraleI was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told "we didn't know where you went" I was there.
Joelle M. | Premières impressionsFast, accurate, professional service.
Karen P. | Expérience généraleThe staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Robert L. | Expérience généraleThanks
Raul V. | Expérience généraleThe gentleman that waited on me was very nice. He made it easy for me.
JOAN B. | Premières impressionsGood Folks
robert w. | Premières impressionsManager and employees are friendly and helpful.
Alan C. | Expérience généraleWaited most of the time just to pay for my storage 🙁
Loretta J. | Expérience généraleStaff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
William l. | Expérience généraleGood team they will take care of you.
Kasheeve W. | Expérience généraleGreat customer service Everytime I go in
JON W. | Premières impressionsThings went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Tyler G. | Expérience généraleThey were really nice and I had a great experience. I'd use the Uhaul box again.
Erika S. | Expérience généraleExcellent
Derrick M. | Expérience généraleThis was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
jennifer b. | Expérience généraleThe largest unit was 10x10x11. I needed a bigger unit than that.
Darlene B. | Expérience généraleThe staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Raul V. | Premières impressionsThanks for all the customer support with our complicated Ubox order!
Emily M. | Expérience généraleThanks for all the customer support with our complicated Ubox order!
Emily M. | Expérience généraleI have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
JOLLENE B. | Expérience généralegreat storage and convenient
mary t. | Expérience généraleI’m a satisfied customer.
IXKRA E. | Expérience généraleOur storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
MJ D. | Expérience généraleregarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
Maureen M. | Expérience généraleEasy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
mary t. | RéservationI had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~
barbara J. | Expérience généraleThanks
Karen H. | Expérience généraleI was given the wrong information about what I was actually getting.
Alex B. | RéservationAll my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
lyla m. | Expérience généraleCompetent; service-oriented; efficient; reliable; careful; and, expert movers
Dan E. | RéservationEasy and helpful, thanks!
hallie s. | Expérience généraleVery friendly and convenient
Martha h. | Expérience généraleI didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Carey S. | Expérience généraleExcellent service à la clientèle
Cindy G. | Expérience généraleStaff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
jonathan g. | Expérience généraleThe computer system was down frequently. Otherwise all went well.
Steve M. | Expérience généraleMcKenzie was awesome!!!
TIFFANI J. | Expérience généraleThank you for keeping my belongings safe and secure for the last three years.
JEANINE R. | Expérience généraleThe staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.
Carol A. | Expérience générale