Customer Reviews for U-Haul Storage of Clackamas Town Center

Évaluation :

5

More parking at office.

Évaluation :

5

Friendly people, good service and very helpful.

Évaluation :

4

Dust and sanitation clean trash out doors etc clean up

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The guy that helped me was nice and when I dropped it off they met me at the truck and checked me out in minutes

Évaluation :

4

Everyone was very professional. Location is madness

Évaluation :

1

This review is in regards to the business practice as opposed to the store. We utilized our uhaul boxes for 3 days and were still charged the entire month. I'm sure this is encountered frequently but the staff on site, at the call center both dismissed it as “well, it's in your contract”. In this day & age, with the world in the chaos it's in, why make it harder on each other? As a business, you can do the right thing or be slimy by getting a quick buck. I'm not expecting a full refund, or even for it to be pro-rated but the fact that I only utilized them for 3 days and charged the full nearly $600 is wrong.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

My delivery driver was wonderful. Having just moved here from the other side of the country I've felt pretty alone. She managed to be helpful, kind, and friendly. She folded all of the blankets while I moved in the stuff I could with my hand truck and helped me move in the heavier stuff. She literally gave me back several hours and my life and I felt a little less alone and not quite so friendless. Merci!

Évaluation :

5

I was forced to drop off the U-haul in Clackamas and my car was in Beaverton not very happy had to spend an additional $40 for an Uber

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service, helped me in a pinch.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service .. I am elderly and I ask questions to make sure I understand the process and the CS rep was patient helpful. When I returned the truck the check in process was efficient and through. Excellent service all around

Évaluation :

5

Good customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Both check in and return were quick, efficient and pleasant friendly employees

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Well I'm kind of freaking out over the bill. I went less than 50 miles... And somehow I got charged for 137 miles.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

i was charged $84 but my receipt when i returned the truck was for 44? when will I see the balance refunded?

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service as well

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Better signage on the entrance vs. exit, it is too easy to come in the wrong end of the lot.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Perfect truck for our move. Everything went smoothly including checkout and checkin.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing, the staff was courteous and helpful. The transaction was quick and the rates were good.

Évaluation :

5

This location is always very professional and well managed.

Évaluation :

5

Excellent service at check-in, I didn't even need to go inside! Merci!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

There weren't clear signs for where to drop off the truck. There's more than one entrance and when I parked the truck near the northern entrance and walked to the office, the counter staff said I'd parked the truck in the wrong spot. I think a few signs indicating where to return trucks would be helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Such a nice crew, every one of them. Highest rating!!

Évaluation :

5

Maybe hire people who want to work, instead of people hide from work. there' s always one person running to help customers with trucks coming in and out going .,

Évaluation :

5

Staff was very friendly & helpful. I was given a special rate to drop off at this location & they were helpful in getting the corrections on my charges done right.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Great prices, friendly employees. Only suggestion - acknowledge when someone comes in and is waiting to be helped while the employee is currently helping someone else.

Évaluation :

4

You need to add some anti slip strips to your rear bumpers. I was leaving back of truck and stepped on the bumper, my foot slipped and I fell out of the back of the truck. I smacked my ribs on the bumper as I fell, bruised ribs, I then smashed my left hand on the ground as I fell. Bad cut on the pinky finger. Then I smacked my forehead into a wall. I accept responsibility for stepping on the bumper. It would be just nice to add that little bit of protection, so someone does not slip. Your workers at the rental site were great. Merci

Évaluation :

5

Same as above , employees are awesome and personable. Was a fast and curtius!

Évaluation :

1

When you confirm reservation,..never change locations on customer before pick up....NO excuses...Now I warn people about 'your' system

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good job.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I had ordered everything online and just needed the keys to be set. They switched my car last minute to one with barely 1/4 of gas and then proceeded to be rude about bringing it back with a full tank even though I drove it less than 20 mi. The customer service was ridiculous.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing all was good

Évaluation :

3

Way too expensive overall. I had to drive an extra 15 miles to pick up at this location.

Évaluation :

5

The truck bed had tree debris in it. Suggest looking in the bed before giving to the customer.

Évaluation :

5

Inside of cab needed to be wiped down. A previous renter had eaten in the cab. This would be true always, but especially during Covid.

Évaluation :

5

Nothing! Just amazing service!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service and help from the staff - I was in and out on my way in short time.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fix ignition switch

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had returned with a BP truck and UB trailer. One blinker wasn't working. Electrical plug had power, but there was a fuse that needed replaced and it all was taken care of right away. Thank you Carl

Évaluation :

5

Loved it and affordable

Évaluation :

3

The big guy behind the counter needs to learn to address someone when they come up to his counter. A simple, hi I'll be right with you, would have been great. He acted like he didn't see me and the other person assumed he was helping me so she helped the people who came in after me. C'mon, after Uhaul messed up my reservation, I had to drive to three locations to get a truck and dollies. I didn't need this extra aggravation.

Évaluation :

5

Good service and everything worked well.

Évaluation :

5

Keep employees on the cash registers

Évaluation :

5

Quick and easy!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Knowledgeable employees. Handled paperwork quickly. Nice and easy check in and check out. Would recommend.

Évaluation :

5

Nothing. Service was excellent!

Évaluation :

1

You changed the pickup location and changed the truck from a 26' to a 20' and you say you called me but that's crap. You had me going to a location in downtown Portland 20-miles away instead of the location 4-miles away. And I finally was sent to another location in Clackamas.

Évaluation :

5

Canby uhaul really screwed up my reservations and this location bailed me out.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

These folks were great!

Évaluation :

4

S.O.

Évaluation :

5

The guys were so nice and so helpful and patient setting up my tow dolly and showing me step by step how to do it

Évaluation :

5

Not much. Your team was kind, responsive and friendly! The truck functioned wonderfully. Returning the truck was a piece of cake!

Évaluation :

5

My experience was outstanding. I needed a box truck to empty my garage while I was doing some renovation. The staff member made several cost saving suggestions which I gratefully accepted. The rental cost was far less than I expected.

Évaluation :

5

Fast, friendly and they go above and beyond to get you what you need.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great pickup and delivery experience. Great attitudes on both ends of process.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Easy to rent. Clean location.

Évaluation :

5

The person who helped me at the checkout counter was great, the person at the return was also great keep up the good work!

Évaluation :

5

They made sure customers were taken care of.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.