Customer Reviews for U-Haul Storage of Foster Rd

3 017 évaluations

5800 SE 88th Ave   Portland, OR 97266
(1/4 mile west of I-205)

(503) 771-1151

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(503) 771-1151

5800 SE 88th Ave
Portland, OR 97266
(1/4 mile west of I-205)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD O. 
Évaluation :
5

Great experience very friendly staff

Ricky T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah O. 
Évaluation :
5

The staff was friendly and professional

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Excellent staff Throughout all asspects of customer service Great care in providing safety and any concerns needing covered GREAT A TEAM

FRED L. 
Évaluation :
2

Tried to call to ask a question about the equipment. Waited 15 minutes on hold and gave up. Tried to chat, 8 minutes to get to a chat agent. Emailed and herd nothing back.

tom A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa H. 
Évaluation :
3

Battery was in terrible shape, died after getting to my house and packing. Positive terminal corroded.

PHILIP B. 
Évaluation :
3

Actually, I have been going to this U haul since the early 1970s with my father when we lived off Woodstock and SE 89th, and I am still using this same location, I love you guys and the people who work for you....truly Gary Cheuvront

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee P. 
Évaluation :
4

Only one person was working and there were three of us waiting, so it was a bit slow. That said, the person in charge was friendly and efficient and knowledgeable. Excellent service.

Stephen W. 
Évaluation :
5

Very nice people working there and they go above to help you.

Romin F. 
Évaluation :
5

Both Tobey and Ron were great! Very personable and efficient. Truck was in good shape. I even saw a staff member putting air in the tires which helps improve gas mileage.

Lisa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Everything went smoothly. The staff was very friendly.

Gary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
3

Difficult getting trucks in and out of storage load and unloading area.

Eric G. 
Évaluation :
2

I don't like being over charged and bug about things. Gonna try some one else next time

vincent V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret G. 
Évaluation :
5

Very trouble free experience

JAMES R. 
Évaluation :
5

Keep doing the same, your company is the best service

leheng H. 
Évaluation :
5

Rolando was fantastic to work with. He was super helpful in helping me get a difficult to navigate trailer hitch worked out. Very friendly. helpful and speedy.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reggie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

All was good

THEODORE JUSTIN R. 
Évaluation :
5

The staff were incredibly helpful, kind, and polite. My only issue is that we picked the truck up on empty.

Erika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhi L. 
Évaluation :
5

Merci.

Barbara S. 
Évaluation :
2

There was water damage due to the unit directly behind the one I was renting. All of my boxes were moldy. I have pictures to back up my situation. The manager made a big deal about fiiing a claim. I'm okay not filing a claim after cleaning everything there wasn't any damage to my items I stored. I have made several attempts to contact the location to no avail. I also called customer service which went no where. All I would like is to be given new boxes since I've had to replace all of mine. I'm not expecting the boxes not sure you should ever expect me to be a customer again.

jeff r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

casey M. 
Évaluation :
5

Nothing. Everyone did a great job explaining the contract, who to contact if there were any issues with the equipment and recommended the best van for the job. It was a great experience.

Michael R. 
Évaluation :
4

My wife has allergy issues with fragrances, recommend using them only as needed and not after each rental. She had a hard time going into the trailer until it had been allowed to air out

James K. 
Évaluation :
3

What happened to dropping off your key to complete a transaction? I ask for help with your 24 hour service. She quickly explained that she could help troubleshoot but would not be checking in my truck. Changed my check in to 7am before I confirmed that was what I wanted and hung up the phone on me. I believe I successfully completed my check in but after a rough day of moving. It was a pain in the ass. I will never use your after hours service again ever...... BTW if you want to pics it was not 3/8 of a tank when I got the truck. The counter staff did not explain I'd be use an online service to return the truck. Needless to say I will not be using uhaul without serious thought and lamenting over whether or not I have a good friend with a truck to pay instead of you.

CHRISTIAN H. 
Évaluation :
1

The only thing that saved this rental was the gentleman who helped me return the vehicle. Upon arrival, the website for self check-in was buggy. A worker told me he could help me, but basically wanted me to log in to U-Haul's wifi. The van I rented had no gas, and was told if I returned it at a 1/4 tank I would be credited $25... But that doesn't even cover the cost of a quarter tank at 5,55 a gallon, plus my time fueling up before I could use my 4 hour rental, after struggling for 15 minutes to get checked in. I finally got a new van, but was barricaded in while a trailer was being taken off a hitch. I finally got out of there almost half an hour behind schedule. It was frustrating, set my day behind, and felt rushed.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caila M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Friendly, efficient & easy to work with.

Megan W. 
Évaluation :
3

The manager was a jerk. He was not helpful. Another young man Who work there, helped us instead.

Jon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Very professional, clean, organized, and welcoming! A big thank you to the owner operator, who could use an assistant, for helping makie our trip across the country a resounding success!

Greg K. 
Évaluation :
1

The older man yelled at me because I was in line where it was clearly posted "rental return" and said move across the street. Then huffed at me because there was a van in front of me so I couldn't move forward and then completely ignored me. A real ray of of pitch black. Return your equipment somewhere else!!!!

gail E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

This location is VERY well run and operated. I can easily recommend it.

Matt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn B. 
Évaluation :
1

I was in a great mood before my Uhaul experience. I bounced in and gave them my details, and the general manager announced, “I don't have a truck for you” with no explanation. When I said, “I don't understand,” he said, “I don't know what you don't understandâ€"I don't have a truck.” He was extremely rude, and I left with a different order that was more expensive and bigger than I needed. They did not add the dolly so I had to go back to ask them for it. Overall it was just really confusing and unprofessional, and honestly if they'd just said “Oops, we're so sorry” I probably wouldn't even be writing this, but the general manager was just strangely mean about the whole thing and made me feel horrible. It sucked because I was having a really good morning. So, no, I would say go to pretty much any other Uhaul, this one sucks.

Michael M. 
Évaluation :
2

The manager at this site is rude, dismissive condescending and petty. He needs sensitivity training because his customer service sucks. He almost hit me while I was trying to park a van because he died across the street in a truck and barely missed me by inches. Then he wouldn't reply as to why my charges increased so much and charge me for gas when I brought the tank back where I got it at.

harry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tressa A. 
Évaluation :
3

The advertising makes it seem like it is a contact free/quick rent experience. I'm not sure the online checkin via the phone gained me any more time. Also, all the questions for add on services is exhausting. Could be streamlined. I had to decline multiple add on at least three separate times. Why not just answer once?

Michael M. 
Évaluation :
5

Smooth trainsction

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

Need more space for the volume this location does. But great overall

Michael S. 
Évaluation :
4

Good customer service.

Luceile C. 
Évaluation :
5

Provide us with information about trailer hitch height so that we can be more prepared at pickup

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Friendly and professional, helpful hooking it up and making sure we are safe

SANDY R. 
Évaluation :
5

Everyone I spoke to during both checkout and checkin was so efficient, helpful, and kind. I was pretty stressed from all the chaos of moving but they made this bit of the process so seamless. Thank you!!

Lily W. 
Évaluation :
3

I am going to use a different company next time! The cost was more then I expected ! The truck didn't run very well. The uhaul had one guy working . We couldn't decide the payment between 2 cards. I wish I could get my money back.

Diana S. 
Évaluation :
4

UHaul has changed their mileage and pricing for one-way rentals. In doing this, they also seemed to have minimized the mileage calculations from the pickup location to the drop-off location, leaving very little (if any) margin for traveling the distance in the allocated miles. Since UHaul has modified these parameters, I've been charged extra miles each time, although not driving out of the way to get from point A, to point B. Obviously, just another nickel and dime effort to get more money for their rentals.

STANLEY R. 
Évaluation :
5

Very friendly and efficient store manager.

Mark M. 
Évaluation :
3

I went to the location on 88th and Foster. Everything was OK., except the customer service was not that good. I had a direct conversation with The manager; not professional like we expected. he drove the car all the way to the road with the hood unlocked. What would happen if I went on I 205 freeway with the hood unlocked? This truck was apparently ready to go, he just grabbed it and we gave it to me… Nice

alexey S. 
Évaluation :
1

Make sure that your equipment is maintained and modern to make long distance trips. Tires need to be upgraded to radial tires asap. We had a blown out tire and were postponed by 4 hours and lives put in danger on the highways

Shady E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai H. 
Évaluation :
4

I was charged almost $50 more than I was quoted when I made the reservation, aside from the mileage. This isn't a locational issue, it's a systemic issue, but there isn't a spot for that

Aaron F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Loren C. 
Évaluation :
3

Truck was dirty inside and out . Also the truck did not have the dolly in it or a ramp on truck . The location was not where I wanted pick truck up it just added extra miles and I was not happy .

LORETTA H. 
Évaluation :
5

The attendant did a great job trying to accommodate a long line of clients.

RebeccaHarrison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The staff was the best I've ever encountered at a u-haul, very easy process and everyone was extremely helpful not just to me but other customers.

Kathryn M. 
Évaluation :
5

Bill was awesome! Thank you for all your help!

VICTORIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo V. 
Évaluation :
5

Everyone with whom I interact at this location was absolutely amazing and went out of their way to help and provide outstanding service

Ryan R. 
Évaluation :
5

Christian helped me with my van rental. He was great, super friendly, and totally professional. Best Uhaul experience to date!

MAIO M. 
Évaluation :
2

Cool employee, but what a freaking crazy U-Haul location...

Anne M. 
Évaluation :
3

The gas gauge was just under 3/8 of a tank but the paper had it marked down as just over 4/8 of a tank and I didn't notice till i left about 2 miles down the road and called but said it was too late i already left the lot so I got cheated out of 1/8 of a tank of gas i had to make up but didn't use because someone put the wrong level down of course it had to be more than it was and not less that's the 2nd time out of 3 U-Haul truck rentals that's happened to.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
1

The associate at pick up was very rude. The associate (different person) at drop off was such a sweetheart.

Mia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

The GM Rolando was terrific. I did not have a reservation but he worked some magic and got me a 10' truck for two days. I really appreciated his help and kindness.

Virginia C. 
Évaluation :
5

Rodolfo was awesome. His uneaten sandwich sat there while he helped me. Loaders showed up early and worked hard till the job was done. Would definitely recommend them to everyone. They were awesome!! Tip those guys! Joey and Robert !!! Thx for a great Job!!

Cindye R. 
Évaluation :
3

The location seemed more organized and efficient than a month ago. Kudos.

Louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
1

Horrible app

Ariella R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriano R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy T.  |  Premières impressions 
Évaluation :
5

Merci.

Giana L.  |  Expérience générale 
Évaluation :
5

The service was great. Sadly my the key swipe entry was not working which was disappointing. Tried again the next day and still not working.

Michelle E.  |  Premières impressions 
Évaluation :
5

Raymond the sales associate was very helpful, friendly and offered me choices of the type of storage I might be interested in.

jeff r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA Y.  |  Expérience générale 
Évaluation :
1

Hands down the WORST moving experience of my life. An employee stole my partner's wallet and we saw it all on security footage. The GM then blamed us for leaving the wallet behind. If that wasn't bad enough the actual storage unit was DISGUSTING. All of our stuff smells like chemicals and it was only there two months. I would avoid this place at all costs.

Eva S.  |  Expérience générale 
Évaluation :
5

Needs to take care of the drop ceiling that's fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.

JENNIFER S.  |  Expérience générale 
Évaluation :
4

Just expensive.

mary j.  |  Expérience générale 
Évaluation :
5

Great staff in Athens GA and Portland OR

Cynthia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Expérience générale 
Évaluation :
1

Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡

Shannon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah C.  |  Expérience générale 
Évaluation :
4

A solid, hard-working crew.

KENNETH P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT RANDALL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth E.  |  Expérience générale 
Évaluation :
4

Except the hours of access the storage was top notch. For those who can afford the price there is no better option.

Edward E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA DEE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atreyu W.  |  Expérience générale 
Évaluation :
4

It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I've found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.

Debra H.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and knowledgeable.

Atreyu W.  |  Premières impressions 
Évaluation :
5

Went off easier than planned. Painless and quick. Thanks.

william r.  |  Premières impressions 
Évaluation :
5

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Hannah N.  |  Premières impressions 
Évaluation :
1

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Vicky A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie S.  |  Expérience générale 
Évaluation :
5

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

George J.  |  Expérience générale 
Évaluation :
5

Thank you for making my move easy!

Justin P.  |  Expérience générale 
Évaluation :
5

Excellent experience! Highly recommended!

Justin P.  |  Premières impressions 
Évaluation :
5

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Brian S.  |  Premières impressions 
Évaluation :
5

Excellent customer service even tho it was super busy

Kevin A.  |  Expérience générale 
Évaluation :
4

Thanks your service provided what we needed.

Michael S.  |  Premières impressions 
Évaluation :
4

Na

CHRISTINA J.  |  Expérience générale 
Évaluation :
5

Everyone is so polite, and helpful here.

Sara J.  |  Expérience générale 
Évaluation :
5

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

John S.  |  Réservation 
Évaluation :
4

I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.

korina s.  |  Expérience générale 
Évaluation :
1

I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move

GREGORY A.  |  Réservation 
Évaluation :
3

The roofs in some units needs to be replaced.

LARESA M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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