The staff member at the storage facility on Foster road and 88th was helpful in getting my unit set up for me. The process took longer than it should have given I already reserved it online. The second time I came to access the storage unit the whole building smelled like cat urine. I was concerned there may be residual smell within my unit and on my belongings. When I came to remove all of my belongings at the beginning of the month in September everything was in order and nothing smelled of cat urine. This was a blessing. Thanks
Nicole S | Overall ExperienceSelf Storage Units in Portland, OR, 97266
U-Haul Storage de Foster Rd
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Jasmine R | First ImpressionsJeremey and the General manager maybe ( Dan, older man) very good at their job! Had a great experience both times. Keep up the good work.
roxanne H | Overall ExperienceI am left without access to my storage facility, that was confirmed with access codes, times, etc and even payment. With confirmation and entry instead well as lock location. After an all day move and very sick baby the night before, I had help and people to help me unload and then I was to be on a flight, for a sick family member. With condo with return at 7pm on 12/10:23, e-mail confirmed too. Unable to access I then had/have a full UhAul, no access to my storage, a sick baby and a flight to catch. After several attempts to GM, through customer service attempts, no luck. I spoke with 3 reps, no one is able to help me? Really? Then told something completely different then my reservation and confirmation. Not to mention you’re charging me for something completely out of my control, against everything I did and was expecting from this “streamlined”‘process, that I was assured should be smooth and to follow the entry instructions. I am huge on customer service and tonight is the worst experience I’ve had, with any give. Company. We shall see how my luck goes tomorrow.
JACQUELINE P | Online Move InJeremy was great. I called originally to clarify my reservation. He had tremendous customer service inside and outside the store. Nice young man. Also, Ron the manager gave me a great deal on my storage. Drop off was quick hold and convenient. Didn’t get the young man’s name but polite and pleasant. ( Shiah) I believe !
roxanne H | First ImpressionsGreat service. Thank you!
Kathleen G | First ImpressionsThe price points pushed me out the room. Annual price hikes on customers with long time rentals won't work out well.
william r | Overall ExperienceNever any parking because uhaul trucks were parked in the spots. The storage smelled so all my belongings smelled moldy.
Kristina B | Overall ExperienceThe security box to check in closest to my unit was broken for probably half the time I rented this storage unit. Parking is a nightmare. Tons of homeless camps surrounding the building.
Kristin B | Overall ExperienceIn August I went into the store to pay my storage payment in cash. After doing so I was told I couldn't get a receipt as the printer was down but they would email it to me right away. I never got it and the staff told me I had never been there and paid. After a prolonged hassle I had to pay my approx 185.00 payment again which I did and then moved out. I could not be more unhappy with the dishonest staff at this facility.
Sandra S | Overall ExperienceYou've charged me the rent on a unit I tried to cancel once *every* *day* since I tried to cancel it. So far, you've charged me over $500 on a unit I have never moved into and have no intention of moving into. Please fix this now.
MARC M | Overall ExperienceThe manager was awesome !! He was very helpful
My-Lan B | Overall ExperienceI had a wonderful experience
Koel G | First ImpressionsThank you for hiring excellent staff. Raymond was able to help me get a large unit #23. I had just paid for my unit 68 on March 29th. So I would like to know if the difference can be returned to me. Thank you for your consideration. Plus Toby made sure I had access to my items since I locked myself out. I was frustrated however he had patience wonderful quality. Thanks again.
CARLA D | Overall ExperienceI was so pleased with my experience. The staff at the Foster location had the best customer service! I also spoke with a representative by phone who was so great and helpful. I have rented from U-Haul before and never had any issues. The storage facility was clean and convenient.
ALENA B | Overall ExperienceI found 3 dead mice in my storage and they actually ate some of my items in my storage.
Debra P | Overall ExperienceThey close at 6:30 cant access storage after that
roman v | First Impressions