Customer Reviews for U-Haul Storage of Foster Rd

2 800 évaluations

5800 SE 88th Ave   Portland, OR 97266
(1/4 mile west of I-205)

(503) 771-1151

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 771-1151

5800 SE 88th Ave
Portland, OR 97266
(1/4 mile west of I-205)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Both of the guys who helped me were dynamite, couldn't ask for a better experience.

Tim L. 
Évaluation :
2

I ordered a appliance dolly with my truck rental, but when I picked up the truck in the evening, the dolly was not in the truck. I had to go back the next day to get it which was really inconvenient and messed up my moving schedule. The manager said that he wouldn't charge me for the dolly to make up for their error, but when I received the bill this morning, I was not only charged for it, but I was charged twice! Also, though I only drove 18 miles, I was charged for 5 gallons of gas! Last I checked, I U-Haul truck gets more than 3,6 MPG. When I tried to call to discuss these over charges with the manager, no one picked up. After calling about 8 times, someone answered and said that they would have the manager call me this afternoon. He never called me back. I will avoid using this location in the future and would recommend that other avoid it too.

Daniel J. 
Évaluation :
3

Wasn't able to return trailer using drop off apps. Asking for mileage input. Trailer has no mileage limit.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

I had a great experience with Chris today. He was extremely helpful and informative. I am very grateful for the help and the availability of the tricks at this location. Overall it was a great experience. Thank you!!!

Aimee J. 
Évaluation :
3

My original reservation was canceled and changed at the last minute due to the truck being vandalized. I would've appreciated more than 30 minutes warning that I had to drive across town (extra mileage) to pick up. The representatives were kind but there was an issue with applying the $50 credit that i was promised over the phone when they called me to say I had to go to a new location. I was charged full price and still have not received my credit.

Anna R. 
Évaluation :
5

The crew was very accommodating.

Mike P. 
Évaluation :
5

Service at the location was fine. Reserving trailer online was much more annoying this time - too many "do you want this extra option?" choices, and I didn't see anyway to bypass them and check out.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIE H. 
Évaluation :
5

Kv help me get checked out great and rolondo made return process easy

Naythin F. 
Évaluation :
5

Customer service folks are great! Super helpful and friendly!

Lauren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adnan R. 
Évaluation :
5

I always come to this location on foster. They always have what I need and the employees are always rockstars! Thanks again.

TONI M. 
Évaluation :
2

I was told that 2pm-2pm would be a one day charge and then when I returned the vehicle they charged me for two days.

Makaila D. 
Évaluation :
3

The clerks were very patient with us when my card declined due to the cost amount and my bank's security features, however they did not hook up my auto transport correctly to my uhaul. We drove from Portland Oregon to Vancouver Washington with no break lights being connected.

Sierra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Customer service was very helpful i couldn't ask for better help.

Tammy M. 
Évaluation :
4

The person who assisted me here was very helpful.

Matt G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGG M. 
Évaluation :
5

I was unfortunately delayed getting my truck back and both you 800 staff and the local staff were so kind and helpful to me! It must have been clear to them how panicked I was as I tried to meet my time deadline because they all calmly assured me I would be allowed the extra wiggle room I needed to complete my move. This compassion was greatly appreciated!!

Michele B. 
Évaluation :
5

Top notch team.

Jenelle N. 
Évaluation :
5

I have only the highest praise for my personal experience with Uhaul. Quality equipment, courteous staff, prompt and helpful service.

Christopher C. 
Évaluation :
5

S.O.

Kennedy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Great job!

diep P. 
Évaluation :
1

Manager was very rude. 10/10 do not recommend. 2 hours for a roadside to help me 6 miles after received truck.

Jose M. 
Évaluation :
4

When a customer asks for a pacific truck or trailer that they understand what the customer is asking for. I asked for a one ton truck for a job I had to complete and when truck arrived it was not the right truck that I requested. I was not able to perform the job and lost the contract due to the misunderstanding.

DARREN SHANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcia P. 
Évaluation :
1

Person checking me in was rushed. Had an attitude where I felt I was inconveniencing them just for paying for the service. When I dropped it back off they took my lights connector that they required me to purchase. So now I'm out the $15 for that. Would never go here again.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
1

The worker is incompetent, and the manager is an asshole

Michael S. 
Évaluation :
5

Rien

BILL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lilly W. 
Évaluation :
5

Both of your customer service agents - at pickup and at return - were awesome!

Rachel P. 
Évaluation :
2

Don't overcharge me. I dropped off my trailer on Sunday before the office closed and left it with an employee who said I was “good to go”, but he forgot to check it in and it wasn't checked in until the next morning so I was charged for an extra day. I had to spend 45 minutes on the phone talking with 3 different people to get a refund. Totally unacceptable.

Daniel J. 
Évaluation :
4

Customer service was excellent!! This location needs more customer parking.

Lauren G. 
Évaluation :
5

Excellent service

Catalinchristian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

S.O.

Kennedy S. 
Évaluation :
5

Overall a great experience. Le personnel était amical et serviable. Absolutely would go here again.

Emerald C. 
Évaluation :
3

Fix the fuel filler tube

Rafael M. 
Évaluation :
4

The employees at this location were very helpful and friendly. They deserve an excellent rating. The vehicle however was in poor mechanical condition due to Uhauls maintenance policies. The vehicle had a noticeable exhaust leak that was loud and obnoxious. This was due to the catalytic converter being loose because of a missing bolt and the others being loose. I replaced the missing bolt and tightened the other two and that fixed the problem. All of the tires were also low on air pressure at 70 lbs so I had to air them up to the recommended 90 lbs. The front end also has an intermittent wheel vibration that should be fixed sooner than later. I do appreciate and am grateful for your service but would recommend you maintain your fleet better than what you are doing now. I would have called your service center but it takes too long to actually talk to someone and then even longer to come out and fix it. Merci

Regan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
5

The left tail light came loose and didn't work the first day of driving. Also WHY does Uhaul not advise that it is ILLEGAL to tow a car without working lights for brakes, taillights, etc?! I find it very strange you does lighting on trailer but don't at least suggest you will need a car light kit of some sort! We got pulled over and cited. Very poor experience and very poor on UHaul's end.

CARI J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emilia R. 
Évaluation :
5

the employees were great and very polite and helpful and you may want to give them a raise so as not to lose such quality employees to some other company. Great job by U-Haul Storage of Foster Rd 5800 SE 88th Ave Portland, OR 97266 Yes I would recommend this U-Haul Storage of Foster Rd 5800 SE 88th Ave Portland, OR 97266 store.

Robert F. 
Évaluation :
5

Staff was friendly and very helpful! Thank you! Deana Graham

Deana G. 
Évaluation :
5

Very efficient service; Svc Tech was kind & professional. I always rent @ this location & I'm sure I'll be back again.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen E. 
Évaluation :
3

The card reader wasn't working and I could tell the rep was annoyed. I admittedly forgot to sweep out the corners of the pickup bed, didn't fight the charges but I could tell the rep was again annoyed with me. Not necessary.

Katherine R. 
Évaluation :
5

Great customers service

Josh F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGG M. 
Évaluation :
5

Always good service at this location

Jeff M. 
Évaluation :
5

There is little you can do to improve because everything was great.

Andrew M. 
Évaluation :
1

You charged me $100 because you claimed I used 3/4 tank of gas and drove 800 miles in the 2 1/2 hours I rented your van. I'd like to know how you think that's possible. If you expect us to take a photo and upload to your website to prove I didn't use 3/4 tank, fix your website so I can upload photos and not have them crash.

Chris M. 
Évaluation :
3

Check back signal lights both was out thats putting many people at rist not just the customer but everything else was good.

Ivann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kent C. 
Évaluation :
3

Your manager charged me $12 extra because the gas line was 1 mm off from what he saw in the picture.

SafeHomePrograms M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
5

friendly and understanding

Sara F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Friendly and fast service! Reynaldo is who to ask for! Merci.

Betty F. 
Évaluation :
1

Worst experience. Get your facts accurate, charged me extra when I shouldn't have paid more.

Raul L. 
Évaluation :
5

Both the website and Android app functionality is terrible. If my wife didn't use her iPhone, we wouldn't have been able to drop off our rental after hours.

Ben K. 
Évaluation :
5

Excellent service à la clientèle

JOSE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

Great service.

Mark H. 
Évaluation :
5

really loved the crew I interacted with.

Susie G. 
Évaluation :
3

The staff person that worked with me was wonderful, knowledgeable, and friendly. I had no problems with the equipment, the store, or the procedures for pick-up or return. My complaint is, unfortunately, the location. I picked up in broad daylight and witnessed some uncomfortable activity in the neighborhood (not attributed to U-haul at all). I absolutely did not want to leave my personal car parked there, and I made sure to bring someone with me when I dropped the vehicle off.

Sheri E. 
Évaluation :
5

I was grateful to have your support to orchestrate a move from 2300 miles away! You guys Rock! Especially Raymond who helped out several times. Thank you!! From Nina on Maui.

nina C. 
Évaluation :
5

Friendly and helpful. I was in and out quickly.

Galen B. 
Évaluation :
5

The service was great. Sadly my the key swipe entry was not working which was disappointing. Tried again the next day and still not working.

Michelle E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFF E. 
Évaluation :
5

very happy with the transaction.

Tony M. 
Évaluation :
5

Very good

Huy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
3

Your drop off app did not work. You charged me for an extra day that I didn't use. I spent over an hour on hold waiting for help over 3 phone calls. And hopefully my refund on the fraudulent charges will be refunded within 3-5 business days.

Jaden W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bekzod N. 
Évaluation :
5

I had a truly wonderful experience with the staff at this location. They were very helpful and provided outstanding service. Thank you so much for your help.

PATRICK W. 
Évaluation :
2

Manager was very unwelcoming All of the other staff were great

Anthony L. 
Évaluation :
5

Have more than one person working there at a time!

Kent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fritzerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Raymond the sales associate was very helpful, friendly and offered me choices of the type of storage I might be interested in.

jeff r.  |  Premières impressions 
Évaluation :
5

When a customer is putting a uhaul trailer oh Reserve you might want to ask if their vehicle is wired to hook up a trailer hitch with lights. Instead of the day they come to pick up the trailer.

Paul B. 
Évaluation :
5

I can't think of a thing that needs improvement. The staff is very friendly, knowledgeable, courteous and professional. Very efficient, too. Well done, gentlemen.

Reed V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA Y.  |  Expérience générale 
Évaluation :
1

Hands down the WORST moving experience of my life. An employee stole my partner's wallet and we saw it all on security footage. The GM then blamed us for leaving the wallet behind. If that wasn't bad enough the actual storage unit was DISGUSTING. All of our stuff smells like chemicals and it was only there two months. I would avoid this place at all costs.

Eva S.  |  Expérience générale 
Évaluation :
5

Needs to take care of the drop ceiling that's fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.

JENNIFER S.  |  Expérience générale 
Évaluation :
4

Just expensive.

mary j.  |  Expérience générale 
Évaluation :
5

Great staff in Athens GA and Portland OR

Cynthia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Expérience générale 
Évaluation :
1

Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡

Shannon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah C.  |  Expérience générale 
Évaluation :
4

A solid, hard-working crew.

KENNETH P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT RANDALL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth E.  |  Expérience générale 
Évaluation :
4

Except the hours of access the storage was top notch. For those who can afford the price there is no better option.

Edward E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA DEE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atreyu W.  |  Expérience générale 
Évaluation :
4

It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I've found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.

Debra H.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and knowledgeable.

Atreyu W.  |  Premières impressions 
Évaluation :
5

Went off easier than planned. Painless and quick. Thanks.

william r.  |  Premières impressions 
Évaluation :
5

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Hannah N.  |  Premières impressions 
Évaluation :
1

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Vicky A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie S.  |  Expérience générale 
Évaluation :
5

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

George J.  |  Expérience générale 
Évaluation :
5

Thank you for making my move easy!

Justin P.  |  Expérience générale 
Évaluation :
5

Excellent experience! Highly recommended!

Justin P.  |  Premières impressions 
Évaluation :
5

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Brian S.  |  Premières impressions 
Évaluation :
5

Excellent customer service even tho it was super busy

Kevin A.  |  Expérience générale 
Évaluation :
4

Thanks your service provided what we needed.

Michael S.  |  Premières impressions 
Évaluation :
4

Na

CHRISTINA J.  |  Expérience générale 
Évaluation :
5

Everyone is so polite, and helpful here.

Sara J.  |  Expérience générale 
Évaluation :
5

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

John S.  |  Réservation 
Évaluation :
4

I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.

korina s.  |  Expérience générale 
Évaluation :
1

I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move

GREGORY A.  |  Réservation 
Évaluation :
3

The roofs in some units needs to be replaced.

LARESA M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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