Customer Reviews for U-Haul Storage of Foster Rd

2 960 évaluations

5800 SE 88th Ave   Portland, OR 97266
(1/4 mile west of I-205)

(503) 771-1151

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 771-1151

5800 SE 88th Ave
Portland, OR 97266
(1/4 mile west of I-205)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This location is VERY well run and operated. I can easily recommend it.

Matt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn B. 
Évaluation :
2

The manager at this site is rude, dismissive condescending and petty. He needs sensitivity training because his customer service sucks. He almost hit me while I was trying to park a van because he died across the street in a truck and barely missed me by inches. Then he wouldn't reply as to why my charges increased so much and charge me for gas when I brought the tank back where I got it at.

harry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tressa A. 
Évaluation :
3

The advertising makes it seem like it is a contact free/quick rent experience. I'm not sure the online checkin via the phone gained me any more time. Also, all the questions for add on services is exhausting. Could be streamlined. I had to decline multiple add on at least three separate times. Why not just answer once?

Michael M. 
Évaluation :
5

Smooth trainsction

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

Need more space for the volume this location does. But great overall

Michael S. 
Évaluation :
4

Good customer service.

Luceile C. 
Évaluation :
5

Provide us with information about trailer hitch height so that we can be more prepared at pickup

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Friendly and professional, helpful hooking it up and making sure we are safe

SANDY R. 
Évaluation :
5

Everyone I spoke to during both checkout and checkin was so efficient, helpful, and kind. I was pretty stressed from all the chaos of moving but they made this bit of the process so seamless. Thank you!!

Lily W. 
Évaluation :
3

I am going to use a different company next time! The cost was more then I expected ! The truck didn't run very well. The uhaul had one guy working . We couldn't decide the payment between 2 cards. I wish I could get my money back.

Diana S. 
Évaluation :
4

UHaul has changed their mileage and pricing for one-way rentals. In doing this, they also seemed to have minimized the mileage calculations from the pickup location to the drop-off location, leaving very little (if any) margin for traveling the distance in the allocated miles. Since UHaul has modified these parameters, I've been charged extra miles each time, although not driving out of the way to get from point A, to point B. Obviously, just another nickel and dime effort to get more money for their rentals.

STANLEY R. 
Évaluation :
5

Very friendly and efficient store manager.

Mark M. 
Évaluation :
3

I went to the location on 88th and Foster. Everything was OK., except the customer service was not that good. I had a direct conversation with The manager; not professional like we expected. he drove the car all the way to the road with the hood unlocked. What would happen if I went on I 205 freeway with the hood unlocked? This truck was apparently ready to go, he just grabbed it and we gave it to me… Nice

alexey S. 
Évaluation :
1

Make sure that your equipment is maintained and modern to make long distance trips. Tires need to be upgraded to radial tires asap. We had a blown out tire and were postponed by 4 hours and lives put in danger on the highways

Shady E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai H. 
Évaluation :
4

I was charged almost $50 more than I was quoted when I made the reservation, aside from the mileage. This isn't a locational issue, it's a systemic issue, but there isn't a spot for that

Aaron F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Loren C. 
Évaluation :
3

Truck was dirty inside and out . Also the truck did not have the dolly in it or a ramp on truck . The location was not where I wanted pick truck up it just added extra miles and I was not happy .

LORETTA H. 
Évaluation :
5

The attendant did a great job trying to accommodate a long line of clients.

RebeccaHarrison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The staff was the best I've ever encountered at a u-haul, very easy process and everyone was extremely helpful not just to me but other customers.

Kathryn M. 
Évaluation :
5

Bill was awesome! Thank you for all your help!

VICTORIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo V. 
Évaluation :
5

Everyone with whom I interact at this location was absolutely amazing and went out of their way to help and provide outstanding service

Ryan R. 
Évaluation :
5

Christian helped me with my van rental. He was great, super friendly, and totally professional. Best Uhaul experience to date!

MAIO M. 
Évaluation :
2

Cool employee, but what a freaking crazy U-Haul location...

Anne M. 
Évaluation :
3

The gas gauge was just under 3/8 of a tank but the paper had it marked down as just over 4/8 of a tank and I didn't notice till i left about 2 miles down the road and called but said it was too late i already left the lot so I got cheated out of 1/8 of a tank of gas i had to make up but didn't use because someone put the wrong level down of course it had to be more than it was and not less that's the 2nd time out of 3 U-Haul truck rentals that's happened to.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
1

The associate at pick up was very rude. The associate (different person) at drop off was such a sweetheart.

Mia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

The GM Rolando was terrific. I did not have a reservation but he worked some magic and got me a 10' truck for two days. I really appreciated his help and kindness.

Virginia C. 
Évaluation :
5

Rodolfo was awesome. His uneaten sandwich sat there while he helped me. Loaders showed up early and worked hard till the job was done. Would definitely recommend them to everyone. They were awesome!! Tip those guys! Joey and Robert !!! Thx for a great Job!!

Cindye R. 
Évaluation :
3

The location seemed more organized and efficient than a month ago. Kudos.

Louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
1

Horrible app

Ariella R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriano R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel B. 
Évaluation :
5

They were friendly, very helpful,

cherilyn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
3

The method for ascertaining the fuel level is arbitrary and inaccurate. I drove 42 miles and put 4 gals of fuel in the tank so that it was at the same level as when I picked it up. Upon return I was charged an additional $12 for gas. The means I used over 6 gals of gas to go 42 miles. I doubt the truck only gets 7 mpg. I felt ripped off. Other than that everyday fine.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL M. 
Évaluation :
5

They know what they're doin, so listen, cause they ain't about to let you get yourself into trouble! Good guys!

Ermel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan S. 
Évaluation :
1

I never got my deposit back after they inspected it and said it was fine and it was all paid for

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

No suggestions, everyone was very patient & helpful 😊

arletta H. 
Évaluation :
4

It was my favorite and closest location to home. Lack of employees(only one person) makes wait time excessive.

JIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

The staff at this location was simply fantastic! Helpful, friendly, organized - they made it really easy.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha P. 
Évaluation :
1

Take time to explain to your customers that the gas needs to come back the same instead of charging them 55.00, customer service was horrible here in a rush for everything no details about anything

Jamie S. 
Évaluation :
4

Not a Thing You guys did perfect for me and my friends rental!!!! And you guys were more then willing to work with us on payment for our rental during the time that we had it over the date that we had set for us to bring it back but it was way over due and you guys weren't even tripping on us about that!! Which was an amazing relief!!!!

La Dawn B. 
Évaluation :
1

Poor customer service equipment was broke and they would not work with me on a discount for having unusable equipment no running lights on equipment had to stopping use when it got dark told and all they could say was sorry we only check turn signals and brakes not running lights

Alexander A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis B. 
Évaluation :
4

The general nanager at the Foster Road Portland location has no business being a general manager. He speaks rudely and condescendingly to customers. He has no ability to be respectful, has no understanding of how to treat customers, and demonstrates disrespect to every one around him. The other staff are great! It is a testament to the character of other staff that they can treat customers with respect while working with this general manager. I have learned to plan my rentals on the days the general manager is off for the day.

JULIE F. 
Évaluation :
5

Friendly, organized, efficient. Was impressed by my experience and was glad they were open until 8pm! Merci!

Heidi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

You all were wonderful to work with. This couldnt have been any easier or more convenient. Thank you all SO MUCH!

Grant W. 
Évaluation :
3

Seemed a little cluttered with boxes. Not much room to wait in line.

Louis B. 
Évaluation :
5

Representative was very friendly and helpful in going over the vehicle I was renting. Very good service and fast.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

curtis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
1

The beginning was great, the person working the front desk was nice, answered all my questions, but when I pulled up at 4:45 (closing at 5), I followed the prompts on the sign to stay in the vehicle, pulled up to the checkout, and waited for the customer in front of me to finish checking out with a clerk. Then the clerk went inside, locked up, and I was waiting to be helped when I saw him leave the building to go home. Completely closed up and totally ignored me. I called him out on it, he said he didn't see me, and left me to do the self check out online, after I had waited 15 minutes to be helped. I will use another location next time.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE F. 
Évaluation :
5

Rolando was extremely helpful, professional, and friendly. He handles customers with a strong sense of urgency. I was very impressed with his customer service.

Roni S. 
Évaluation :
4

The online scheduler let's people have back to back reservations - maybe allow fifteen minutes between so the trucks are available and ready when people come to pick them up.

Adrianne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad C. 
Évaluation :
5

Great manager. Whatever your paying him isn't enough to have to work in that horrible area of Portland. That's a guy that should be at corporate and not a lot moving trailers.

Cory N. 
Évaluation :
4

Completely miss leading price broadcasted across all U-Haul vehicles. Drove 20 miles clover 2 hours.. cost me 90$$?!? How is that even possible??

Brandon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie W. 
Évaluation :
5

The only thing would have been a daily rental fee for the one way, instead of a week long fee. I turned It in 5 days early but had to pay for the full week.

Stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celeste J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Fast and nice service.

Daniel S. 
Évaluation :
1

Employee was rude and yelling at my wife and I, as well as other customers. Blocked our car in so we couldn't leave after he rudely told us to leave. I've already told my friends, family, and all military and union brothers to avoid this location. I will also be leaving negative reviews anywhere I can on the internet. Unprofessional and will most likely be the reason that location goes out of business

justin H. 
Évaluation :
3

Someone siphoned a the fuel I put in truck. I had come in every day to put my things in a storage locker and talked at great length with seversl employees but was never told the trucks fuel was in jeopardy.when I arrived today I wasi immediately told has was being taken from the trucks. Then was told my tank was empty and I was responsible to replace the gas. They should have given me a heads up so I conspiracy me. Why do trucks not have locking hcas caps? This location did not do anything to protect me and do not have any right to make me replace stolen furl

Tracy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy T.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff fast and thorough

George V. 
Évaluation :
5

I was very well taken care of. Because I had a reservation and there was only one person at the counter, I was prioritized over someone who was “considering” a rental but it sure. This location is always a pleasure and customer service is a high priority.

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Digfie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
5

Truck ran great, a/c strong

jeff B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eustorgio B. 
Évaluation :
5

The gentleman who helped me was excellent to deal with. Merci.

Kelly G. 
Évaluation :
5

The gentleman that helped me was very efficient and helpful

Eric R. 
Évaluation :
5

simple, Great.

John W. 
Évaluation :
5

Merci.

Giana L.  |  Expérience générale 
Évaluation :
5

The service was great. Sadly my the key swipe entry was not working which was disappointing. Tried again the next day and still not working.

Michelle E.  |  Premières impressions 
Évaluation :
5

Raymond the sales associate was very helpful, friendly and offered me choices of the type of storage I might be interested in.

jeff r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA Y.  |  Expérience générale 
Évaluation :
1

Hands down the WORST moving experience of my life. An employee stole my partner's wallet and we saw it all on security footage. The GM then blamed us for leaving the wallet behind. If that wasn't bad enough the actual storage unit was DISGUSTING. All of our stuff smells like chemicals and it was only there two months. I would avoid this place at all costs.

Eva S.  |  Expérience générale 
Évaluation :
5

Needs to take care of the drop ceiling that's fallen due to evidence of water damage and access to the units requires skill due to tiny drive on a busy street but other than that it was perfect. The staff is great and the facility is clean.

JENNIFER S.  |  Expérience générale 
Évaluation :
4

Just expensive.

mary j.  |  Expérience générale 
Évaluation :
5

Great staff in Athens GA and Portland OR

Cynthia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Expérience générale 
Évaluation :
1

Will never use U-Haul Storage again had to pay for a full month Storage when I only used 4 day's out of the month and was told that $160 is what you have to pay to use it for 4 day's so will tell all my family and friends to never USE U-Haul Moving and Storage 😡

Shannon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah C.  |  Expérience générale 
Évaluation :
4

A solid, hard-working crew.

KENNETH P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT RANDALL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth E.  |  Expérience générale 
Évaluation :
4

Except the hours of access the storage was top notch. For those who can afford the price there is no better option.

Edward E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA DEE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atreyu W.  |  Expérience générale 
Évaluation :
4

It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I've found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.

Debra H.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and knowledgeable.

Atreyu W.  |  Premières impressions 
Évaluation :
5

Went off easier than planned. Painless and quick. Thanks.

william r.  |  Premières impressions 
Évaluation :
5

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Hannah N.  |  Premières impressions 
Évaluation :
1

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Vicky A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie S.  |  Expérience générale 
Évaluation :
5

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

George J.  |  Expérience générale 
Évaluation :
5

Thank you for making my move easy!

Justin P.  |  Expérience générale 
Évaluation :
5

Excellent experience! Highly recommended!

Justin P.  |  Premières impressions 
Évaluation :
5

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Brian S.  |  Premières impressions 
Évaluation :
5

Excellent customer service even tho it was super busy

Kevin A.  |  Expérience générale 
Évaluation :
4

Thanks your service provided what we needed.

Michael S.  |  Premières impressions 
Évaluation :
4

Na

CHRISTINA J.  |  Expérience générale 
Évaluation :
5

Everyone is so polite, and helpful here.

Sara J.  |  Expérience générale 
Évaluation :
5

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

John S.  |  Réservation 
Évaluation :
4

I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.

korina s.  |  Expérience générale 
Évaluation :
1

I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move

GREGORY A.  |  Réservation 
Évaluation :
3

The roofs in some units needs to be replaced.

LARESA M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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