Customer Reviews for U-Haul Storage of Gage Park

551 évaluations

3206 W 61st St   Chicago, IL 60629

(773) 340-4275

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(773) 340-4275

3206 W 61st St
Chicago, IL 60629

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
3

My bed got damaged to water leeks u had in my unit I’m waiting on call frm use to see if my Insurance claim covers it

humberto c.  |  Expérience générale 
Évaluation :
5

more time to use the truck. 3 hours to drive 8,7 miles there and back plus to load and unload, not enough time, but other than the workers were friendly, knowledgable, and more than willing to go the extra mile. My brothers and I appreciate it.

ALEXANDER W. 
Évaluation :
5

Nothing great customer service

VICTOR C. 
Évaluation :
5

Muy agradecida

sandra P.  |  Premières impressions 
Évaluation :
5

The girl was helping me, she told me all about to take care of my truck and the trailer 👍🏽

MARCO L. 
Évaluation :
1

We did not have a great experience here on the day we went to clear my TWO storages! We picked a truck up at this same location. We waited at least an hour for available equipment to move our things! Because of this our move time was off as well. Then while clearing our first storage, my son's RED IPhone 12 slid under another storage unit! This was on Sunday Oct. 3, 21 before 11 AM. Today is Oct 4,21 after 4:00pm and no one has solved his phone being recovered. Even AFTER a worker, Francisco tried to looke underneath, & over the unit my son pointed out to him, saw the phone, made a 1/2 attempt to get the phone. The manager was talked to in person this morning 10/4/21 by my family & promised to call the people of the storage & get them to come in & produce the phone. This still hasn't happened over 24 hours later! The same employee, “Francisco” later the same evening AFTER seeing us leave the yard clearing the second storage, close too 4:00pm & me or a family member checking in the office several times, due to telling them we cleared the storage & begging for “carts”, in which the employees claimed they had been stolen so they were short handed. Francisco called me TWENTY minutes after I drove off & I had just called him at 4:10pm for my son's phone status. He hollered at me rudely about returning the truck , “ASAP, I have someone waiting to rent the truck, I need it now”!! I told him to just charge me because I wasn't done yet, I hadn't left the lot longer then 20 minutes. This was because I literally moved right down the street from the Uhaul! I called CUSTOMER SERVICE twice on 10/4/21. I called on 10/5/21 & was told I would her from the manager about my son's phone & I still haven't. Also we were charged a full month's rent on a storage we cleared on 10/3/21. This whole experience have been dehumanizing. I plan to contact the authorities next concerning retrieving my son's property. Sad experience.

MASHAKII R. 
Évaluation :
5

I had no issues with storage and great customer service was provided everytime I neeeded it. I would highly recommend people to use Uhaul for storage services.

Patrice R.  |  Expérience générale 
Évaluation :
5

Everyone here at this location is extremely kind hearted , respectful and knowledgeable. I want to give a big thanks to the manager at that location Fransisca she's a blessings and very helpful/understanding. Thank you all , please continue to be this way. It really makes a difference in the world for the better.

SHALON R.  |  Expérience générale 
Évaluation :
5

The staff was helpful in flaying the tire for me. When I came back to the same location to return the truck it was very quick and easy.

KEJIAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princess M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam C. 
Évaluation :
3

Didn't enjoy signing a contract to later meaning two years later to be notified that the rates were changing for all customer's. I felt as though that should have taken affect for new customers seeing I had already been there two years. Seeing they don't honor a contract on there behalf I had to clean out throw away just refuse to continue with this company.

Ramon r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA B. 
Évaluation :
5

Great service always so helpful and on point with all our needs

JOSE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

The staff was friendly and knowledgeable

LAVONIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francisco A. 
Évaluation :
5

Francisco goes above and beyond for her customers. Whenever there would be an issue, she would be on the phone even if it were after hours to get it resolved. I remember being so amazed at one point throughout my stay because my black was jammed and I could not figure out why the keys wouldn't go. She was so experienced and came up with her power tools and had to drill it open. She was busy but knew it important for me to get to my belongings that day. She had staff handle everyone else and came up too quickly help me out. Over the past 3 years I have use this facility over and over just because of Francisca and her staff customer service. She trains them very well. This storage location is out of the vicinity where I moved, but I drive the extra 30 minutes to use them.

christina s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENDETTA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAUL C. 
Évaluation :
4

My moved out date was on 07/27/2021 not 8/5/21 my experience was good with uhaul

Sharon S.  |  Expérience générale 
Évaluation :
5

No ##0

florentino a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor V. 
Évaluation :
5

radio did not work

JACKIE R. 
Évaluation :
5

The gas mileage was not accurate it was not at a half a tank like you guys say it was and I think I got charged when I bring it back and it wasn't at a half a tank but I got pictures and I also dispute it so I should not have been charge. My pick up location and drop off location was at the location on E. 95th St. of King Drive 350 E. 95th St.

JOSEPH L. 
Évaluation :
1

by answering our questions and communicating with us. We need someone from your insurance company to actually assist us.

DEREK N. 
Évaluation :
5

Very friendly staff!

John W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YOLANDA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEIANNA I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATASHA M. 
Évaluation :
5

Owner was reachable right away when I had a question or concern after hours.

KEYIA C. 
Évaluation :
5

Nothing, stay the course. And thank you, you guys are awesome!!!

ARMANDO M. 
Évaluation :
5

We rented a U-Haul at a different location and rented a dolly and furniture pads and the U-Haul did not have the equipment so we had to come to this location. I would say that if someone makes a reservation make sure the U-Haul has the equipment rented.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann R.  |  Premières impressions 
Évaluation :
5

Thanks u for helping me

CORINE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Kelly A. 
Évaluation :
4

Everything is good .only the personal little not smile

ARTURO G. 
Évaluation :
5

The guy who checked me in/ out was professional and quick .Great experience…!

LAMAR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HENRY W. 
Évaluation :
5

Eduardo was very polite and helpful. I will be back in the future.

ALEJANDRA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

The woman at the front desk made my whole experience great. She was professional, quick, and kind. I will 100 % use this location again.

Mindy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deon P.  |  Expérience générale 
Évaluation :
4

I think the looking over of the vehicle still should be with the staff and renters to avoid any misunderstanding.

LIZZIE B. 
Évaluation :
5

Es un buen lugar, muy limpio y las personas muy amables hablan español te hacen sentir bien los precios son muy razonables para poder pagarlos mes con mes.

yazmin g.  |  Premières impressions 
Évaluation :
5

Enjoyed working with staff at that location very much hope to see them soon

Kenneth T.  |  Expérience générale 
Évaluation :
3

Better customer service, Cleaner Vans

ANTOINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
5

The truck was very dirty. However the service was excellent.

DENINNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELITA C. 
Évaluation :
5

Love that the location is very clean! The manager is extremely nice and helpful. She made me feel welcome. The whole staff was nice. Excellent location.

Alex D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathrina b.  |  Expérience générale 
Évaluation :
5

It was a great experience never had any problems the staff was always friendly and knowledgeable. Uhaul as a company rates are what made me leave. Uhaul the company may need to evaluate that ir they will loose a lot of customers. But sure will recommend them if thays what people want to do. Thank you Gage Park Team And Definitely The Manager.

Robert H.  |  Expérience générale 
Évaluation :
3

I called to reserve the truck at the location near 63rd Rockwell. When I got there at 7am to pick up the truck the office it wasn't open , So I called the location on 61st Kedize and was told my reservation was at the location. ,I HAD TO WALK TO THE OTHER LOCATION , I WAS NOT INFORMED THE LOCATIONS WAS CHANGED ,I GOT DROPPED OFF ON 63rd . THIS IS NOT HOW YOU HANDLE BUSINESS CUSTOMERS NEED TO BE NOTIFIED WHEN MAKING THEIR RESERVATIONS WHERE TO PICKUP THE TRUCKS .

YOLANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetra J.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EMRAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR G. 
Évaluation :
5

Patrice was super nice she explained my contract well and I was greeted with a smile and positive attitude. The equipment was clean and felt well maintained!

JULISSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO D. 
Évaluation :
2

Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.

DELMAR T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMON G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERIKA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R. 
Évaluation :
5

This facility was great. it was clean, the staff was helpful and i would recommend it to anyone i know who need a storage facility. I would especially like to thank Francisca Zarate. She was very helpful to me and was great to work with. She's the BEST. Thank you all.

ladona g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel a.  |  Expérience générale 
Évaluation :
1

I got charged a late fee and should not have. I have 24hrs on the rental and I told them I needed longer the the 4 hrs I stated before. The branch said ok but never said it would be a late fee. Its crazy how you can charge a customer for being late and he has 24hrs on a 19,99 rental. I will be calling my bank to dispute this charge for sure. Not exceptable for a first experience.

DECHAUMA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando U.  |  Premières impressions 
Évaluation :
5

I Believe everything is ok

MARCO Q. 
Évaluation :
5

No improvement needed.

ANDRE H. 
Évaluation :
5

 beau travail

Ramiro C.  |  Premières impressions 
Évaluation :
1

Never again

JOEY W. 
Évaluation :
5

You need to update your payment options APPLE PAY IS NEEDED

MONICA C. 
Évaluation :
5

all is well

SYLVESTER C. 
Évaluation :
5

They are very respectful people.

ROSA S. 
Évaluation :
1

Not accuse your customers of not returning keys and rental truck. my rental was returned before my actual return time. Clearly you guys didn't check the lock box for the keys prior to calling me. All you guys had to do was look in the lot and you could see clear as day that the rental was returned to its original spot. This is unacceptable.

EUGENE H. 
Évaluation :
5

great customer service, it was quick and professional

OSMAN B. 
Évaluation :
3

The woman who helped me at the location was rude and I didn't appreciate her attitude. It was my first time renting a moving truck so I wasn't familiar with the process and she wasn't helpful or nice. She acted inconvenienced by me. The rental process was easy and convenient though.

DEIRY V. 
Évaluation :
4

I fell at the location there was ice in the lot.

TIFFANY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
5

Keep the same people.

DAVID H. 
Évaluation :
2

THE FRONT WOMEN WAS COMBATTED, WHEN I EXPLAINED TO HER THAT I HAD NO EMERGENCY NUMBER SHE STATED THAT I NEEDED THAT TO RENT...SHE STATED THAT SHE RESERVED THE TRUCK FOR SUN AND THAT I SHOULD ACTING RESPONSIBLE TOWARDS THE OTHER CUSTOMERS WHO RESERVED THE TRUCK I TRYED TO EXPLAINED TO HER THAT SHE ONLY HAD TO LET ME KNOW THE DAY BEFORE AND I WOULD HAVE RETURNED IT BACK ON SAT.STATED THAT SHE OWE ME NO EXPLATION. WORDS WENT BACK AND FORTH AND I FINALLY TOLD HER CHARGE WITHAT EVER THAT WOULD MAKE U FEEL BETTER ABOUT UR 20 HR JOB, BECAUSE AT THE END OF THE DAY I AM A TRUST FUND CHILD EVEN AT MY AGE..

LINDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Decquortney M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary c.  |  Premières impressions 
Évaluation :
5

Nothing, everything was perfect. The employees were very courteous and polite.

CARMENLITA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA B. 
Évaluation :
2

The young lady was nice and pleasant but the gentleman was very rude and non responsive, he was very rude. He had poor customer service and got smart with me when I asked about my receipt.

JENNA G. 
Évaluation :
5

The customer services are breath is taken I really enjoyed my visit.

LISA C. 
Évaluation :
5

Nothing! Always a pleasure when I book with 61st snd Kedzie!

SUMMER J. 
Évaluation :
5

I think this location is a very professional site. You can check out and do everything online to minimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.

Leroy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA B. 
Évaluation :
5

Nothing great job

JAIME F. 
Évaluation :
5

Excellent

DEREK R.  |  Premières impressions 
Évaluation :
3

We thought we were picking it up where we ordered it, 95 in Hickory Hills. The chicago pick up put it over our miles. They let us know where to pick up in Chicago 2 hours before we were to pick up.

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
3

Service à la clientèle

Toni R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catrina M. 
Évaluation :
5

The place and vehicle was clean and well kept. The young lady that helped us very courteous and pleasant. Great overall experience.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L & L Installation I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaylah W. 
Évaluation :
5

Friendly and quick service.

Luis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn M. 
Évaluation :
3

Work with the phone systems it very hard to get someone on the phone

DARLENE S. 
Évaluation :
5

I like the manager, she was very nice and professional.

Floyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakshmikar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
3

My towe dolly wasn't hooked up properly. I could have been killed or other over the road drivers had my car came off the dolly. I have pictures of how my car shifted on the dolly in the process of transport.

Xavier M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryn J. 
Évaluation :
3

I reserved equipment 2 weeks in advance to be picked up at a location just a mile away from my house. THE DAY BEFORE I MOVED I was told I would need to pickup the truck from a location 16 miles away - ok, not so bad right? I asked for additional mileage on my reservation, which I was told had been added. When I left the next morning, I found that the location was actually 30 MILES AWAY, meaning I had to spend more time getting to/from my destination as well as a spending a significant amount more money in gas for my own car and the truck. When I arrived at the Chicago location, I wanted to confirm that mileage had been added to my reservation and that there wouldn't be extra charges - it turns out this had not been done. The customer representative informed me that I would have been charged had I not mentioned this. She was very helpful and added the mileage to my reservation at no charge. What can you do to improve? If I book a reservation 2 weeks in advance, confirm the location pickup/dropoff sooner instead of waiting til the day before the move. Also, update reservations as discussed with customers. I feel that I should have received a partial refund due to these inconveniences and additional costs, but none was ever offered nor did anybody apologize for the issues.

Jordan M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

dravell I. 
Évaluation :
5

Great people to do business with

STEPHEN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

erica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latrice A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V.  |  Premières impressions 
Évaluation :
4

The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.  |  Premières impressions 
Évaluation :
5

I was please with the service i was helped and all my questions were answered.

Patrice R.  |  Premières impressions 
Évaluation :
4

o

Napoleon J.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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