Le client n'a pas laissé de commentaire.cassandra c. | Premières impressions
Customer Reviews for U-Haul Storage of Gage Park
Pour nous contacter
Chicago, IL 60629
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.STEPHANIE M.
Le client n'a pas laissé de commentaire.mariela l. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.SHARON W. | Premières impressions
You seem to have everything covered. The customer service was exceptional and very accommodating to my unexpected need emergency to move because of no heat and gas in the building. I hope my next move won't have the same urgency. However, my next move will definitely include utilizing U-haul. MerciBernadine R.
Very friendly with quick service only one thing parking lot should be able for a customer to leave their vehicle in the parking lot. That would make a customer more happier than walking across the street.SPENCER J.
Everyone at this location has always been nice and friendly. They have a lot of patience when it comes to the customers. This is the only location I will rent a truck from because of the beautiful staff.KENDRICK S.
Le client n'a pas laissé de commentaire.OZIEL S.
Very very helpful and accommodatingsamuel F.
Service was quick and excellent! Checkin was smooth! Thanks for everything!JEFFREY R.
Le client n'a pas laissé de commentaire.RANDAN H.
Excellent service. Very helpful and welcomingMARCO M.
No complaints everything went wellLINDA G.
Le client n'a pas laissé de commentaire.JORGE H.
Le client n'a pas laissé de commentaire.Patricia B. | Expérience générale
My bed got damaged to water leeks u had in my unit I’m waiting on call frm use to see if my Insurance claim covers ithumberto c. | Expérience générale
more time to use the truck. 3 hours to drive 8,7 miles there and back plus to load and unload, not enough time, but other than the workers were friendly, knowledgable, and more than willing to go the extra mile. My brothers and I appreciate it.ALEXANDER W.
Nothing great customer serviceVICTOR C.
Muy agradecidasandra P. | Premières impressions
The girl was helping me, she told me all about to take care of my truck and the trailer ðŸ‘ðŸ½MARCO L.
We did not have a great experience here on the day we went to clear my TWO storages! We picked a truck up at this same location. We waited at least an hour for available equipment to move our things! Because of this our move time was off as well. Then while clearing our first storage, my son's RED IPhone 12 slid under another storage unit! This was on Sunday Oct. 3, 21 before 11 AM. Today is Oct 4,21 after 4:00pm and no one has solved his phone being recovered. Even AFTER a worker, Francisco tried to looke underneath, & over the unit my son pointed out to him, saw the phone, made a 1/2 attempt to get the phone. The manager was talked to in person this morning 10/4/21 by my family & promised to call the people of the storage & get them to come in & produce the phone. This still hasn't happened over 24 hours later! The same employee, â€œFranciscoâ€ later the same evening AFTER seeing us leave the yard clearing the second storage, close too 4:00pm & me or a family member checking in the office several times, due to telling them we cleared the storage & begging for â€œcartsâ€, in which the employees claimed they had been stolen so they were short handed. Francisco called me TWENTY minutes after I drove off & I had just called him at 4:10pm for my son's phone status. He hollered at me rudely about returning the truck , â€œASAP, I have someone waiting to rent the truck, I need it nowâ€!! I told him to just charge me because I wasn't done yet, I hadn't left the lot longer then 20 minutes. This was because I literally moved right down the street from the Uhaul! I called CUSTOMER SERVICE twice on 10/4/21. I called on 10/5/21 & was told I would her from the manager about my son's phone & I still haven't. Also we were charged a full month's rent on a storage we cleared on 10/3/21. This whole experience have been dehumanizing. I plan to contact the authorities next concerning retrieving my son's property. Sad experience.MASHAKII R.
I had no issues with storage and great customer service was provided everytime I neeeded it. I would highly recommend people to use Uhaul for storage services.Patrice R. | Expérience générale
Everyone here at this location is extremely kind hearted , respectful and knowledgeable. I want to give a big thanks to the manager at that location Fransisca she's a blessings and very helpful/understanding. Thank you all , please continue to be this way. It really makes a difference in the world for the better.SHALON R. | Expérience générale
The staff was helpful in flaying the tire for me. When I came back to the same location to return the truck it was very quick and easy.KEJIAN N.
Le client n'a pas laissé de commentaire.Princess M. | Premières impressions
Le client n'a pas laissé de commentaire.sam C.
Didn't enjoy signing a contract to later meaning two years later to be notified that the rates were changing for all customer's. I felt as though that should have taken affect for new customers seeing I had already been there two years. Seeing they don't honor a contract on there behalf I had to clean out throw away just refuse to continue with this company.Ramon r. | Expérience générale
Le client n'a pas laissé de commentaire.THERESA B.
Great service always so helpful and on point with all our needsJOSE O.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.JAMES D.
The staff was friendly and knowledgeableLAVONIA L.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.Francisco A.
Le client n'a pas laissé de commentaire.Alejandra V. | Premières impressions
Le client n'a pas laissé de commentaire.VENDETTA B.
Le client n'a pas laissé de commentaire.SAUL C.
No ##0florentino a. | Premières impressions
Le client n'a pas laissé de commentaire.Victor V.
radio did not workJACKIE R.
The gas mileage was not accurate it was not at a half a tank like you guys say it was and I think I got charged when I bring it back and it wasn't at a half a tank but I got pictures and I also dispute it so I should not have been charge. My pick up location and drop off location was at the location on E. 95th St. of King Drive 350 E. 95th St.JOSEPH L.
by answering our questions and communicating with us. We need someone from your insurance company to actually assist us.DEREK N.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.JEANETTE B.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.KEIANNA I.
Le client n'a pas laissé de commentaire.NATASHA M.
Owner was reachable right away when I had a question or concern after hours.KEYIA C.
Nothing, stay the course. And thank you, you guys are awesome!!!ARMANDO M.
We rented a U-Haul at a different location and rented a dolly and furniture pads and the U-Haul did not have the equipment so we had to come to this location. I would say that if someone makes a reservation make sure the U-Haul has the equipment rented.David M.
Le client n'a pas laissé de commentaire.ROLANDO G.
Le client n'a pas laissé de commentaire.Mary Kelly A.
Everything is good .only the personal little not smileARTURO G.
The guy who checked me in/ out was professional and quick .Great experienceâ€¦!LAMAR M.
Le client n'a pas laissé de commentaire.DEBORAH M.
Le client n'a pas laissé de commentaire.JOHN HENRY W.
Eduardo was very polite and helpful. I will be back in the future.ALEJANDRA V.
Le client n'a pas laissé de commentaire.Kevin S.
The woman at the front desk made my whole experience great. She was professional, quick, and kind. I will 100 % use this location again.Mindy V.
Le client n'a pas laissé de commentaire.Donna F.
Le client n'a pas laissé de commentaire.GERARDO R.
Le client n'a pas laissé de commentaire.Joshua O.
I think the looking over of the vehicle still should be with the staff and renters to avoid any misunderstanding.LIZZIE B.
Es un buen lugar, muy limpio y las personas muy amables hablan español te hacen sentir bien los precios son muy razonables para poder pagarlos mes con mes.yazmin g. | Premières impressions
Better customer service, Cleaner VansANTOINE W.
Le client n'a pas laissé de commentaire.MIGUEL G.
The truck was very dirty. However the service was excellent.DENINNE W.
Le client n'a pas laissé de commentaire.ANGELITA C.
I called to reserve the truck at the location near 63rd Rockwell. When I got there at 7am to pick up the truck the office it wasn't open , So I called the location on 61st Kedize and was told my reservation was at the location. ,I HAD TO WALK TO THE OTHER LOCATION , I WAS NOT INFORMED THE LOCATIONS WAS CHANGED ,I GOT DROPPED OFF ON 63rd . THIS IS NOT HOW YOU HANDLE BUSINESS CUSTOMERS NEED TO BE NOTIFIED WHEN MAKING THEIR RESERVATIONS WHERE TO PICKUP THE TRUCKS .YOLANDA S.
Le client n'a pas laissé de commentaire.EMRAN S.
Le client n'a pas laissé de commentaire.OMAR G.
Patrice was super nice she explained my contract well and I was greeted with a smile and positive attitude. The equipment was clean and felt well maintained!JULISSA G.
Le client n'a pas laissé de commentaire.MARCO D.
Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.DELMAR T. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.DESTINY R.
Le client n'a pas laissé de commentaire.RAMON G.
Le client n'a pas laissé de commentaire.ERIKA T.
Le client n'a pas laissé de commentaire.larry B.
Le client n'a pas laissé de commentaire.MIGUEL A.
Le client n'a pas laissé de commentaire.DEBORAH R.
I got charged a late fee and should not have. I have 24hrs on the rental and I told them I needed longer the the 4 hrs I stated before. The branch said ok but never said it would be a late fee. Its crazy how you can charge a customer for being late and he has 24hrs on a 19,99 rental. I will be calling my bank to dispute this charge for sure. Not exceptable for a first experience.DECHAUMA W.
Le client n'a pas laissé de commentaire.Armando U. | Premières impressions
I Believe everything is okMARCO Q.
No improvement needed.ANDRE H.
beau travailRamiro C. | Premières impressions
Never againJOEY W.
You need to update your payment options APPLE PAY IS NEEDEDMONICA C.
all is wellSYLVESTER C.
They are very respectful people.ROSA S.
Not accuse your customers of not returning keys and rental truck. my rental was returned before my actual return time. Clearly you guys didn't check the lock box for the keys prior to calling me. All you guys had to do was look in the lot and you could see clear as day that the rental was returned to its original spot. This is unacceptable.EUGENE H.
great customer service, it was quick and professionalOSMAN B.
The woman who helped me at the location was rude and I didn't appreciate her attitude. It was my first time renting a moving truck so I wasn't familiar with the process and she wasn't helpful or nice. She acted inconvenienced by me. The rental process was easy and convenient though.DEIRY V.
I fell at the location there was ice in the lot.TIFFANY B.
Le client n'a pas laissé de commentaire.RUSSELL C.
Keep the same people.DAVID H.
THE FRONT WOMEN WAS COMBATTED, WHEN I EXPLAINED TO HER THAT I HAD NO EMERGENCY NUMBER SHE STATED THAT I NEEDED THAT TO RENT...SHE STATED THAT SHE RESERVED THE TRUCK FOR SUN AND THAT I SHOULD ACTING RESPONSIBLE TOWARDS THE OTHER CUSTOMERS WHO RESERVED THE TRUCK I TRYED TO EXPLAINED TO HER THAT SHE ONLY HAD TO LET ME KNOW THE DAY BEFORE AND I WOULD HAVE RETURNED IT BACK ON SAT.STATED THAT SHE OWE ME NO EXPLATION. WORDS WENT BACK AND FORTH AND I FINALLY TOLD HER CHARGE WITHAT EVER THAT WOULD MAKE U FEEL BETTER ABOUT UR 20 HR JOB, BECAUSE AT THE END OF THE DAY I AM A TRUST FUND CHILD EVEN AT MY AGE..LINDA F.
Le client n'a pas laissé de commentaire.Decquortney M.
Le client n'a pas laissé de commentaire.gary c. | Premières impressions
Nothing, everything was perfect. The employees were very courteous and polite.CARMENLITA P.
Le client n'a pas laissé de commentaire.AMANDA B.
The young lady was nice and pleasant but the gentleman was very rude and non responsive, he was very rude. He had poor customer service and got smart with me when I asked about my receipt.JENNA G.
The customer services are breath is taken I really enjoyed my visit.LISA C.
Nothing! Always a pleasure when I book with 61st snd Kedzie!SUMMER J.
I think this location is a very professional site. You can check out and do everything online to minimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.Leroy H.
Le client n'a pas laissé de commentaire.ANDREA B.
Nothing great jobJAIME F.
ExcellentDEREK R. | Premières impressions
We thought we were picking it up where we ordered it, 95 in Hickory Hills. The chicago pick up put it over our miles. They let us know where to pick up in Chicago 2 hours before we were to pick up.Charles M.
Le client n'a pas laissé de commentaire.Wayne S.
Service à la clientèleToni R.
Le client n'a pas laissé de commentaire.SHANNON F.
Le client n'a pas laissé de commentaire.Catrina M.
The place and vehicle was clean and well kept. The young lady that helped us very courteous and pleasant. Great overall experience.Michael S.
Le client n'a pas laissé de commentaire.CARLOS F.
Le client n'a pas laissé de commentaire.L & L Installation I. | Premières impressions
Le client n'a pas laissé de commentaire.Shaylah W.
Friendly and quick service.Luis B.
Le client n'a pas laissé de commentaire.Janet L. | Online Move In
Le client n'a pas laissé de commentaire.Latrice A. | Premières impressions
Le client n'a pas laissé de commentaire.Luis V. | Premières impressions
The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!Bernadine R. | Premières impressions
I was please with the service i was helped and all my questions were answered.Patrice R. | Premières impressions
oNapoleon J. | Réservation
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