Customer Reviews for U-Haul Storage of Glenwood

9 734 évaluations

4400 Franklin Blvd   Eugene, OR 97403
(W Of Spgfld Bridge)

(541) 726-6051

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(541) 726-6051

4400 Franklin Blvd
Eugene, OR 97403
(W Of Spgfld Bridge)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David K 
Évaluation :
5

Excellent service. Friendly staff!

Steven G 
Évaluation :
5

During travel from Eugene, Ore to Las Vegas check engine light came on. Seemed like should have been give a more dependable truck

Mark B 
Évaluation :
4

Please let people change the payment due date! Billing date was very inconvenient and staff member who assisted me on the phone said no, with no reasoning behind why it could not be changed.

Jasmine B  |  Expérience générale 
Évaluation :
4

The drop off was quick and simple!

Teresa B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
3

Hire enough staff to cover busy times.

Larry M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon R 
Évaluation :
3

My experience was unique...the internet connection was down at the time I went to pick up my trailer. I was originally turned away and told I would be contacted when the system was up and running. I got about 10 miles away from that location when I received a call saying that things were back online. When I got back to the Franklin U-Haul, things were down again. they then adreed to take all the necessary info down on paper and enter it when things were back online. As far as the journey and equipment goes, I loved the 5X8 trailer. It was a newer trailer with the RAMP rear door...EXCELLENT improvement. Rode like a cloud! When I turned in the trailer yesterday, Tom said it was the first of it's kind that he had ever seen so....I guess we upgraded the La Crosse, WI stock of trailers. Thank you, Achilles

Achilles m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill W  |  Premières impressions 
Évaluation :
4

1st time this Uhaul I did not have any problems. Ill say it's been over 9 years since the problem. Great service all around

Trevor S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

trejo h 
Évaluation :
4

Horrible Las Vegas scam will be on my mind and recommendations to tenants and friends for a while.

EUGENE F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darby C  |  Premières impressions 
Évaluation :
5

Easy pick up and drop off. Good experience

Corinne P 
Évaluation :
5

The website was a lil tricky on my phone. Works great online though

Coco R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerri C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micaiah G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin E 
Évaluation :
4

All was really good. Very helpful staff. Easy process all around!!! Just disappointed that I didn' t know it was a 2nd floor unit. Would have preferred ground level or to have known it was up a flight of stairs, no elevator.

Heather N  |  Online Move In 
Évaluation :
5

Ashley and the Crew are very helpful!

Tabatha B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett P 
Évaluation :
5

Quick, friendly service!

Eric S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffry G 
Évaluation :
5

Very friendly and helpful.

Tanya P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas R 
Évaluation :
3

There was lose flooring in the uhaul and almost hurt my brother

rebecca p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish c 
Évaluation :
5

Excellent customer service and an excellent experience overall. Will definitely return here if I need a rental or storage.

TY B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri V 
Évaluation :
5

Great communication, timely delivery and setup. Je la recommande fortement.

Peter J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z 
Évaluation :
5

I had damage to several items in one of the u boxes. I am still waiting to hear from uhaul about 9.

Douglas R 
Évaluation :
5

Everything was done perfectly.

Robert P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam B 
Évaluation :
5

These folks are great...

Robert B 
Évaluation :
4

Overall this was an excellent experience that I would use again. The drivers, in particular, were outstanding! The dispatch operators I spoke too were also very good and accommodating. The only minor issues I ran into were delivery dates - the system let me book a date that wasn't covered by the drivers. A suggestion would be to link driver's availability with the online booking tool. I do want to specifically highlight Cecelia, the driver that delivered my pods in Idaho Falls. She was incredibly efficient, professional, and provided excellent customer service.

John B 
Évaluation :
5

Easy and quickly accommplished

Bruce J 
Évaluation :
4

Easy after hours drop off, took a few pics of the truck and dropped the key in the drop box and had confirmation the next day.

John S 
Évaluation :
5

Customer service is always good. Been here couple of times their process is fast and easy

Alissa O 
Évaluation :
5

Everything was excellent

Alejandra M 
Évaluation :
5

The staff were so helpful and nice !

Lisa R 
Évaluation :
5

The original location for drop off, per the uhaul app, was inaccurate and I was rerouted to a different location over 20 minutes away.

Victor A 
Évaluation :
5

Once again, Ashley and Raven have exceeded our expectations. At the end of a very exhausting, two week-two trip move, they were the shining light that made everything better. They were friendly, helpful and made us feel like family. I knew we were in good hands working with them. Thank you Ashley!! Thank you Raven! You were amazing!!! Again!

Becky D 
Évaluation :
5

Your awesome! You even warmed up the truck! Wonderful customer service Thank you

Donna R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K 
Évaluation :
5

Answer your phone locally.

Gene b 
Évaluation :
5

Very helpful staff.

colette c 
Évaluation :
5

Dropped trailer after-hours, easily finding a drop-off spot. Despite difficulties with the U-Haul app, the location was fine.

NORMAN S 
Évaluation :
5

Ashley at U-Haul Storage of Glenwood was AMAZING! She made the process so easy and so enjoyable after a long day of packing and moving. Her energy is infectious. Ashley and her assistant Raven were very helpful.

Becky D  |  Online Move In 
Évaluation :
5

The location on 4400 Franklin Blvd in Eugene, OR was very friendly and professional. I made my reservation online and wanted to reserve a truck at that location originally but then received a follow-up phone call saying they didn't have the truck available and would it be ok to go to the location at 3436 olympic in Springfield. Someone even called and confirmed the following day, I would be picking up the truck at the 3436 olympic location. This was to be picked up using the mobile app process by the way. When I went to pick up the truck, the app told me to call uhaul and after getting transferred 3 different times, I found out the reservation for my truck was never entered. So that person got me a truck set up at the Franklin Blvd location. And I went there and picked up the truck. In and out. The staff was very nice and helpful! Don't use the mobile app for picking up a truck!!!

Jenny M 
Évaluation :
5

The warehouse manager, Brendan, was super helpful and made the experience a breeze. The other employees were very helpful and friendly too. Very happy with my experience here.

Dylan O 
Évaluation :
5

Nothing. The people who work at this store are terrific. I had the best experience there. Keep it up and keep those employees happy. It works!

virginia r 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james t  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S 
Évaluation :
5

I always go to this location. They have a U-Haul at my storage unit but they are less knowledgeable & not as friendly as this location

Margaret M 
Évaluation :
5

Great manager and great customer service representatives. Big kudos!!!! Johnny!!!!

Wendell B 
Évaluation :
5

Thanks to everyone at glenwood!

Kyra D 
Évaluation :
5

You can not ask for anything better than what help l received

David P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASSIMILIANO C 
Évaluation :
5

Easy dropoff. Friendly service.

Derrik K 
Évaluation :
4

It' rained quite a bit on the trip subsequent there was more water in the truck than I would have expected. Most got absorbed by the blankets except the end of the mattress that was on the floor which got soaked.

ALBERT H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

madison c 
Évaluation :
3

The people were great! Very helpful, even though we showed up at a busy time. The main problem was lack of clear place to park our tow vehicle, while getting service. If parking there be, it was not where we were looking.

Eric J 
Évaluation :
5

Best uhaul place. I always try to use this location because Ashley and crew do so well with customer service. It's also an easy location for me to pick up and return to.

Ernest O 
Évaluation :
5

Our experience was perfect! Fast, well organized with easy pick up and drop-off.

Michael A 
Évaluation :
1

Very poor, extremely upset. Would like a refund and to cancel ALL monthly payments with UHAUL. The storage unit does not have a elevator like it says it does online nor was my unit ready for move in there was no FREE lock or key and the note from the maintenance/inspector said DO NOT RENT

Candace D  |  Online Move In 
Évaluation :
5

Again, staff was fantastic. I never left the vehicle!

Kevin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick O 
Évaluation :
5

My appointment was a 7:00A and the trailer was sitting right in front ready to go. In and out in under 15 minutes. The trailer was old and kind of beat up. However, it worked great without any issues.

Mike W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack P 
Évaluation :
5

You guys are so awesome!!!

Rachel W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L 
Évaluation :
5

Johnny did an amazing job, explained everything to me, and helped me get the right parts (I ordered the wrong thing). If this was any other facility I probably would have had the wrong thing installed, but Johnny caught my mistake, called me, then worked to get it all correct. The install was smooth and he is a super nice guy. DONT LOSE THAT EMPLOYEE he is the best and saved me voiding my warranty on my new car. I have worked with Jackie there before also and she is very good as well. Great location, I will drive past other locations to give this one my business because I know I will always be well taken care of there.

Dustin L 
Évaluation :
5

Excellent team at this Uhaul. Great service, friendly staff, clean equipment. I highly recommend this team for all of your moving needs.

Ryan T 
Évaluation :
5

you have it real right now. 👍

SID V 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SueAnn S  |  Expérience générale 
Évaluation :
5

personnel amical

Colette C 
Évaluation :
5

I was very happy with my truck. The staff was friendly & helpful.

judy d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geo h  |  Expérience générale 
Évaluation :
3

I rented the trailer 2 weeks ago and Uhaul called me Saturday the day before I was supposed to leave to let me know there were no trailers to be found until late Sunday. Are you kidding me? Nothing in the entire northern Oregon area.... They did find one that may be available Sunday but its an hour away from me and I couldn't pick it up early because they weren't sure where it was. Had to travel 2 hrs south to find a trailer that I ordered 2 weeks ago. Unbelievable.

Tim O 
Évaluation :
1

The absolute worst experience

Trystin M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby M 
Évaluation :
5

One problem! It seems that there was one hidden fee never explained or disclosed to me. It was called the license recovery fee. Your people noted the $1 environmental fee, but no one disclosed that 2nd fee. It was only an additional $1, but it came as a surprise. While the attendant on returning the truck mentioned the total amount correctly, no one up front in the transaction mentioned that 2nd fee. Thank yoiu, and please make sure that your representatives mention that fee iin the future when quoting rates.

bill c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Z 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey D 
Évaluation :
5

Merci encore!

Walter D 
Évaluation :
5

Excellent Staff, Good Equipment, QUICK EASY to get needed equipment and on the road..

SID V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah A 
Évaluation :
5

Special thanks to Brenden and Ashley at the Glenwood u-box warehouse. They were both super helpful, always courteous and were able to manage all of my box and trailer pickup and drop off needs promptly.

Robert S 
Évaluation :
1

My rental.experiemce was alright,I had to get a bigger truck cause the one I reserved didn't get returned therefore had to pay more per mile. My problem came 2 days later when towing my trailer by that location my wheel.came off. So I had to.pull into the next parking lot. Aparently uhaul leases the yard behind that business that is currently vacant and available for.lease. well starting first thing in.the am the employees from uhal drove their forklifts past our trailer harassing us yelling profanities and threats at us because they use that parking lot supposedly for semi trucks to pull thru and although we were possibly.in the way, if the employers who were parked there also had moved their cars over about 5 parking spots there would have been no problem. Instead they chose to harass us all.day until we figured.out a way to get our wheel back on enough to move 30.ft. we told them we were waiting on the mobile.mechanic as we were and they didn't care. Threatening to call the tow truck , in which they had no authority to do so and continued to drive the forklift by and.yell things like "you were warned" and honk the horn and come take pictures and cuss at us asking where out license plate was and just be complete Jerks all.day. and not one time the whole day did one semi truck even come. I think they use that parking lot.to transport truck parts and things across the street so they.dont have to drive in the street but could go.down the parking lot then cross over. They had plenty of toom.for a forklift obviously cause they.kept driving by yelling stuff at us. I cannot believe this was the same crew I rented a truck from.2 days before. The Mexican guy on the forklift was the worst of all he did most of the harassing. We literally had out trailer fixed and moved by that afternoon. We weren't trying to inconvenience anyone, we literally couldn't move our trailer. It was totally uncalled.for and I will not ever rent a truck for buy anymore propane from.this location again. And we were regularly buying propane. It's unfortunate uhaul has that employee representing their company.

Rebecca W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill A 
Évaluation :
5

Great experience, Ashley was very helpful. Both employees were very efficient. Merci

Allen F 
Évaluation :
5

Nothing. Exceptional and speedy service from start to finish.

Jeff G 
Évaluation :
5

Always fast, professional and efficient at this location. I enjoy doing business here.

Mark H 
Évaluation :
5

This order is complete and paid. Thank you guys for being a reliable source for families to get things done!

Quentin E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B 
Évaluation :
4

I need to take Alize Townsend of the paperwork that she's allowed to access the storage without me. She left me and is gonna take all my stuff. Could you please put another lock on there so she can't get in

ALIZE T  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robyn f 
Évaluation :
5

Great staff

Carl B 
Évaluation :
5

Ashley whom checked us in was very thorough and helpful. Excellent service à la clientèle

Charlotte L 
Évaluation :
4

The morning crew is awesome!

David G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek W 
Évaluation :
5

Because of inclement and icy, whether I was a daylight returning the trailer. I understand the store was closed on the original day. I was supposed to return it. I appreciate you not charging me for the extra day.

Leo S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth H 
Évaluation :
5

This location is great. They are polite and efficient. It was an easy rental start to finish.

Timothy W 
Évaluation :
4

Very friendly and helpful

kayla b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D  |  Online Move In 
Évaluation :
5

The best staff and service at any storage facility I've dealt with and the location is close to everything. During the past 2 years while building our home we have had excellent care the whole time. Try them you won't be disappointed

LESLEY W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRI D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRI D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry N  |  Expérience générale 
Évaluation :
5

I have used this Uhaul location more than once. The last couple of times were fairly recent and the circumstances that lead me to need their services weren't the most pleasant. Ashley B. helped me with rental of both vehicle/trailer and storage facility on both occasions and really streamlined my experience. Some people can help make or break a business. Ashley B. Is a valuable asset to the uhaul name and business. Thank you for taking great care of me and making me feel as though my heavy load had been lightened a bit.

Jennifer C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN K  |  Expérience générale 
Évaluation :
5

A very helpful crew with what ever I needed. I would have no problem recommending that Place.

DALE M  |  Premières impressions 
Évaluation :
5

The Glenwood staff is so helpful and friendly.

George S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine G  |  Premières impressions 
Évaluation :
5

The facility was clean and well maintained. The employees were all very helpful and nice.

Kelley F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina V  |  Premières impressions 
Évaluation :
5

Friendly, attentive and professional staff!! Our daughter is a student at UO and this location was perfect for us (under 1,5 miles from the university). Super convenient because we're from out of state and had to not only rent a small storage unit but, also a cargo van to move her stuff into storage. Her new apartment this upcoming year comes furnished and would not allow her to bring certain items (i.e. full size bed, kitchen items and some small furniture items that we didn't want to part with in case her living situation changes next school year). Smallest unit available was a 5x10, which was way more space then we needed. Once we arrived from moving, a staff member and his cute little assistant met us outside and showed us to our unit. I can't stress enough how convient having both the truck rental and storage onsite was. Once we unloaded, we dropped the van off in front of the office and were on our way. Thank you!!

Heather D  |  Premières impressions 
Évaluation :
2

Phone reservation for first floor unit. Went to facilty to secure to discover that it is up a flight of stairs! I am disabled as is my partner. We were not offered another first floor unit for the same price. Being disabled is sad & hard sometimes. Perhaps UHAUL will consider that first floor needs to be just that, no stairs, OR reasonable similar (same price) accommodations need to be made, per the ADA. They wanted more $. After I told them we were disabled & the stairs were unacceptable. Unacceptable. ACLU. ADA.

Ally H  |  Expérience générale 
Évaluation :
5

All good...fuichitapi!!

Joseph H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

josh h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G  |  Expérience générale 
Évaluation :
5

Ashley was absolutely amazing and very helpful friendly and accommodating. Give that Gal a raise she deserves it.

Tara V  |  Premières impressions 
Évaluation :
5

This rating ONLY applies to the people that helped me today (6/21) went I went in to fix an issue caused by the employee who originally helped me (Ashley Babcock) Ashley treated me like I was a complete waste of his time. He refused to show me the unit thaI would be renting because he REFUSED to go upstairs! instead he decided to show me a unit that was COMPLETELY different than the one he rented me. The unit he rented me (113) was smaller than the one that I was originally shown This was due to unit 113, having an L shape lip inside it, which severely limits the space, in fact it cuts the usable space down by 1/3. If Ashley had not been so lazy, and annoyed with having to show me the unit I was renting, (which I was NOT ALLOWED TO SEE before renting) I WOULD NOT have rented it, as it did NOT suit my needs. I truly feel that I was a victim of "Bait and Switch", which is ILLEGAL! Please deal with Ashley Babcock accordingly, to prevent potential litigation in the future. Now for the 2 WONDERFUL employees that helped me today (6/21). They are the reason that I didn't get a refund and go elsewhere. They switched units for me, to one that better suited my needs, and let me actually see it before renting it..... P.S.- Just so you are aware, this is NOT the first time Ashley has been an issue. You might want to truly consider if someone who HATES helping customers and sees them as an annoyance, is really the best face attitude that you want to portray to potential customers

JEFFERY F  |  Premières impressions 
Évaluation :
5

The staff is simply wonderful. Helpful and friendly.

George S  |  Premières impressions 
Évaluation :
5

This is my favorite location to rent trailers when moving. Customer service here is awesome! They always take care of their customers. Shot out to Ashley and this older women that's been there for years y'all are very much appreciated. God bless.

catherine e  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rylie s  |  Premières impressions 
Évaluation :
4

Once a storage unit is reserved it should never be canceled unless a call is made first to the customer reserving it. My reservation was canceled but I was lucky and got a unit.

Joseph H  |  Premières impressions 
Évaluation :
2

Office in Eugene was less than ideal. Had that been my only dealing with UHaul I'd never use this company again

Karen F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly H  |  Expérience générale 
Évaluation :
4

I appreciate their understanding and working with me on late fees, and allowing me to do a settlement to evacuate.

JESSICA A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trudy m  |  Premières impressions 
Évaluation :
2

This is related to the overall experience. The first time I went in everything was okay. There is a woman that is employed there that was terse and seemed put out and bossy. The kid behind the desk was nice. No big deal. I rented a storage unit, checked in online and after seeing the space decided it was too small. During the night reserved a larger unit. Tried to cancel the one I had paid for and was transferred three or four times. Went back to the facility and the unit that was reserved online was not even available. Movers were on their way. The woman was defensive and talked over me (I was basically up all night being transferred around on the phone) and started getting defensive. She backed down, I don't get loud, but I got my point across that I am the customer, don't mistake my kindness for weakness. She made it right eventually, but the process of getting there was broken. The truck was also old and substandard. Would not trust it if I had needed it for more than a round town move. I will not use UHaul again.

Karen F  |  Online Move In 
Évaluation :
2

Weird vibe. Tried to work online to reserve space and the weird lady defensive when the unit did not exist. Already rented. Not good with dealing with people or at least not me. Never use U-Haul agsin

Karen F  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p  |  Expérience générale 
Évaluation :
5

They work very hard to satisfy their customers at the Glenwood Uhaul location

Samuel R  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B  |  Expérience générale 
Évaluation :
5

Best service ever. This Uhaul location goes far and above with regards to everything. Friendly staff and the best equipment. Great team.

Ryan T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaine M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W  |  Expérience générale 
Évaluation :
5

The staff at the Franklin bl. Location were very helpful and outgoing to help me.

BRIAN P  |  Expérience générale 
Évaluation :
5

Michael was awesome today with my move out experience. AAA

Kristi B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIE D  |  Expérience générale 
Évaluation :
5

Been using storage for a year now and always get great customer service, even during recent construction staff was very helpful and courteous helping maneuver around construction projects made easy access,thanks

Larry N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B  |  Expérience générale 
Évaluation :
5

I always choose this location because it is consistently the better of choices.

Jeremiah T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorinda M  |  Expérience générale 
Évaluation :
4

Very friendly staff

Ramsey S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F  |  Premières impressions 
Évaluation :
5

Regardless of what others have said about this Facility, I have never had any issues with anyone if I ever needed help with anything. I appreciate them and always will. Thank you Johnny and Eli.

Steph R  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful. We rented a 10 x 15 storage unit for several months. it was clean and easily accessible. No need to schedule an trippy appointment, just go.

Tim C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelbie A  |  Premières impressions 
Évaluation :
4

The man at the desk was very helpful with helping me find my storage unit and even carried my mattress up for me! I forgot to get his name. Tall, beard and caucasian and smiled alot. Must work mornings there regularly. Unfortunately there must have been a misunderstanding because I was told over the phone it would be a drive up unit and this unit definitely was not. It was inside a building up a flight of stairs. So thankfully he was so helpful.

Rebecca J  |  Online Move In 
Évaluation :
4

Online process was incorrect. But the location called to correct it and provided excellent service.

Jessica F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K  |  Expérience générale 
Évaluation :
4

a special thanks for the complimentary dollies that made moving on my own possible.

Susan C  |  Expérience générale 
Évaluation :
5

AAA+++

Timothy D  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Krista W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad G  |  Premières impressions 
Évaluation :
5

Check in to check out smooth process and experience!

Arushi S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meylin V  |  Premières impressions 
Évaluation :
5

Staff at this facility try to accommodate everyone to the best of their ability. I really appreciated that they went above and beyond to help.

Amy A  |  Expérience générale 
Évaluation :
5

The staff at the Glenwood U-Haul are amazing! Always extremely helpful and clearly hard working. Merci.

DAVID R  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M  |  Expérience générale 
Évaluation :
5

everyone was really nice. storage was nice. thank you (:

KIANA M  |  Expérience générale 
Évaluation :
5

The staff was so helpful, especially during Covid. During that time, while I was experiencing financial hardship, late fees were waived. Also, Amy called me on months I was late to personally ask why, if I needed more time, and to waive the late fees. It seems like a blur now, but things were so unstable during those Covid months after everything shut down and my unemployment was nine months behind. The staff, particularly Amy, helped me so much in keeping everything current at the Glenwood U-Haul. I really appreciate it.

Sarah D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M  |  Premières impressions 
Évaluation :
5

Steff was very friendly and professional!

Arushi S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda k  |  Expérience générale 
Évaluation :
2

I will never do business with this facility again. The man behind the counter verbally assaulted me He referred to me as sweetie, darlin, and when I asked to speak to his boss he yelled across the store to his manager " I've got a real Spicey one for you while laughing at me. With other inappropriate comments and he kept laughing at me. The manager was not helpful and accused me of being rude and condescending. And that justified how I was being treated. I feel I was not as I was just asking how the free month of storage went I was cut off immediately and laughed at. There were 2 other men there who just shrugged their shoulders. I own 2 businesses in the area as well as a non profit. We own 2 homes in south eugene. We are always renting uhauls. I believe in the past month or so I have spent a few hundred dollars with this location as we are opening a new salon. I feel your location is volatile and extremely chauvinistic. I believe your manager sets the tone for the environment there. I have never been treated this way before. I will be leaving a google review. Looking through your reviews for this location this should not be anything new to you as it seems you have done nothing to remedy the situation. I will not be going to my storage unit alone ever. And that's not like me. That's how unsettling my experience this morning was.

Gina C  |  Premières impressions 
Évaluation :
1

THANK YOU STEPH!!!! The only reason I can say anything positive about my experience is because of Steph at the Glenwood location. We ran into an issue at absolutely every moment possible. The first day we got there will all our stuff, the original unit, which we were told would fit a one bedroom apartment (we had a studio), was WAY too small, and Steph had to walk us over and help us find a new one. We loaded everything into the unit and began our 3 week wait for our house. On August 1st our house was ready and we were ready to be moved in only to find the entire parking lot under construction and employees trying to tell us we wouldn't have access to our unit that day. Steph was the only one who physically walked us around to a back gate so we could access our necessary items for our home. I was expecting to have all our stuff moved out that day which now was impossible, and my partner and I started work the very next day. My partner called and spoke with customer service to ask for an extension for our unit due to the construction and the representative in the scheduling department was extremely helpful. We were then told that the employees had no idea the construction was even happening and it was inconvenient to them as well, which is an awful thing to do to your employees in the middle of the summer on the first of the month. We are finally moved out of our unit and will never ever ever be doing this again. I'll drive 2 hours to Bend to store my stuff at my friends house before I ever go to a uhaul for storage ever again. Steph you are a ray of sunshine thank you for all your hard work, you really went absolutely above and beyond for us multiple times. Please give Steph a raise seriously, I'm confident that she's the only reason that building is operation. Thank you Steph!!!

DYLAN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casie j  |  Expérience générale 
Évaluation :
3

The staff did their best to be accommodating. However, the communication was inadequate and things were disorganized causing us to waste time. We appreciate the efforts made.

ADRINA V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED F  |  Premières impressions 
Évaluation :
5

Coast to Coast, the best U-haul I've ever used. The staff is amazing, and take such pride in their work!

Melya S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard s  |  Premières impressions 
Évaluation :
5

Muy agradecida por la persona que me atendió

Rosaelia V  |  Premières impressions 
Évaluation :
1

Ubox Shipped to wrong location. Worker tried to convince me to not rent unit do to laziness, I assume, because they neglected to tell me they don't support uboxes at that location and that my Ubox would be across town. Extremely disappointed that my experience was just as I feared it would be. But not surprised. Wasn't expecting it to work from the start. Am glad my box arrived in one piece, at least.

Andrew H  |  Expérience générale 
Évaluation :
5

Amazing and friendly staff. Ready and willing to be helpful. Jeremy was absolutely a gem! We have been a repeat customer for years and extremely satisfied. Thank you again for always helping us out

Twyla M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonia C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W  |  Expérience générale 
Évaluation :
5

my only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exit

Jeffrey P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M  |  Expérience générale 
Évaluation :
3

There were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.

Kathy G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE B  |  Premières impressions 
Évaluation :
5

Staff was awesome. Very helpful after a tough day!

jody C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jason l  |  Expérience générale 
Évaluation :
2

The 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.

Gloria M  |  Premières impressions 
Évaluation :