You could not charge someone an extra $44 dollars for being an hour late because that is ridiculous and you are just money hungry...👏🏻
Sierra M.Customer Reviews for U-Haul Storage of Glenwood
Testimonials From Recent Customers
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I was a uhaul dealer several years ago and even though I delt with two uhaul owned stores I hope my customers were treated as well as I was both in Eugene, oregon and in Boise idaho. Excellent service, good equipment and courteous service
Gary H.Really awesome people their one of the workers even returned my phone I had left in the truck
Daniel A.Awesome experience, Ryan and Nimo were very helpful
Jason M.Jackie and Ryan were very friendly and professional throughout the entire process.
Jonathan B.Ashley is an excellent representative of your company.
Tom M.Equipment is always clean and in good working order.
RICK M.They were wonderful. Did what they could to make the process smooth and easeful. Would for sure return.
Ryan H.I have used this location over and over again. I rent a pickup truck every 3 months or so to take my recycling in. I can recommend this site wholeheartedly.
Gloria M.I always rent from this location because of the customer service. It's so nice to be treated well on a consistent basis. If you wanna be treated like you matter, go here!!
Christian M.Excellent customer service to accommodate a scheduling issue.
Beverly M.Ashley at the desk was wonderful. Was multi-tasking to take care of several customers who arrived at the same time late in the day.
Malissa G.Good all around experience, nic equipment and great employees!
Doug M.Excellent service à la clientèle
Angela B.Very friendly customer service!!
Brenda T.Great service
Leonard B.The installer, Ryan, was great! Ready for me when I arrived and Installed my hitch in about an hour while I waited.
Bart S.I just moved my storage to save money and wish I could have stayed with Uhaul. The other place is not as nice, but the extra amount per month really does add up.
Kristen A.The employees have really improved since the first time I used this location. Still a bit confusing, where to park for pickup/drop-off. There are 2 lanes but confusing. I would recommend to try a different location first.
BJ C.You were the best help ever! I was in a real jam and Nemo did everything I needed and more! I cannot put into words how much I appreciate everything he did for my dad and I! Thank you again. Darcy C.
Darcy C.So nice and helpful. Thank you all so much!
AnnaMarie S.Great customer service and quick service check-in and out would rent from this location again :) thank you for the great experience.
Jonathan W.My experience was great…. I had no reservations or appointment and they loaded me up quickly with what I needed. This location has always been good to work with.
William M.Be honest and don't over changer
Evelin N.Nothing, the guy who helped me was amazing and got my home to safety she was stranded in Portland and home safely because of him
nicole S.I had a excellent experience, don't know if you can do better.
Shawn W.The gentleman at the counter was extremely helpful.
Tylor R.Very friendly, polite, and helpful staff.
Kaim U.Great customer service, clean equipment, expedited service. This place is always one step ahead of everyone else. Thank you Uhaul of Glenwood!
Ryan T.This u-haul location gave us our truck without an initial inspection. After I had picked up the tow from the other store in Eugene OR, they had realized the front left tire had a slow leak, that I had to maintain from Springfield Oregon all the way to Lansing Michigan. Also the truck was showing little to no oil for more than half of the trip.
Kevin V.The staff was outstanding in terms of customer service!
Greg V.The customer service we received from Ashley was outstanding! Very helpful and friendly.
Kaylee H.The staff went out of their way to help me, as I could not get the pad lock off the truck. A team member can to my location to info it. Friendly, helpful, efficient, speedy.
Gabriele M.The truck was filthy. There was sticky residue in the cup holders. Ashley's language was foul and offensive. The truck pulls hard to the left amd the key would not work in either door for my wife. The back of the truck was also filthy. The only decent part of our rental was the guy that checked us in. He was amazing
Chris B.The folks there were great! The hualer worked great. I have used this location before and always come back.
Greg Z.Love the Franklin St. staff, always polite and friendly 😊
Patty S.The only thing that could have been better is if the crew could have giveng me the truck free of charge. It was a flawless experience all the way around!! Best Uhaul crew ever!!
Terry B.The staff at this store, always go above and beyond for me.
Patty S.Ashley was terrific. Very friendly, helpful and knowledgeable. Thank you Ashley for making a stressful situation very easy!
Toni M.The gentleman who helped us was awesome. One of the best customer service experiences ever.
chris E.Super helpful, fast and friendly. The current employees are much nicer than the previous bunch! Will rent again.
Julie R.Reservation and pick up went well but on the final day of the reservation I found that they had assigned the reservation to the driver not me (although they had no problem billing me). I was not notified or asked anything. The manager called and threatened turning it in stolen six hours before it was due back. What a crap show.
Leovardo B.Ashley and another service person were very efficient and helpful and courteous. Excellent customer service.
Terri J.Staff was wonderful. Only issue was with the website when attempting to return the Uhaul after hours, the account didn't recognize that I had a uhaul rented, and there was no response to my email with photos of my 7:40PM drop off.
Katelyn B.I was quoted $1 per mile. Was charged $1.59. I was quoted 29,95 for rental of truck and 12 for appliance dolly. I was charged $59.90. $17,95 difference.
Hazel D.Make sure Mike Mc helps them. He was excellent and quick about his job.
Matt M.Michael McLaughlin provided great customer service. I appreciated the help and great attitude of the person behind the counter.
Paul V.The staff at the Franklin bl. Location were very helpful and outgoing to help me.
BRIAN P. | Expérience généraleFriendly helpful staff. Good truck.
TERESA T.I found it annoying that after going through the on-line process that I would get to the facility and be asked for the same info that I had already entered in my on-line application. I despise redundant programs !
Robert A.Michael was awesome today with my move out experience. AAA
Kristi B. | Expérience généraleThe best experience I've ever had moving. Michael and Jackie got us all set up and we're absolutely amazing at both knowing how to help us, and ensuring that any problems were dealt with swiftly and professionally. I could not give a higher ranking, it was easily the best U-Haul I have ever used. Thank you so much!
Jacob T.Worst service I've ever got in my life both from pick up and drop off
Ido C.Check out process could be quicker, but that's not the local's fault.
Marshall W.This was probably the best experience I've ever had with U-Haul. The guys and Ashley at the store were so friendly and so entertaining and just made it an easy fun experience. They made check-in extremely easy, and check out was even easier. You have a great team at this store!!
Kayleene C.This is our favorite location. Great, fast service. Team is always friendly and helpful.
Bonnie G.The box was 11 days late for arrival. Worst moving experience I have ever had.
Frank F.Make the online reservation page better. It doesn't allow the user to pick their preferred drop off location.
Deena E.Everyone was great! Extremely helpful, courteous, did all the heavy lifting of connecting the trailer for me. The entire staff made the experience so easy. This was the best customer experience I have had in a long time anywhere!
tristin K.The person receiving us was incredibly rude when checking us in. I will avoid this uhaul location in the future.
Matt C.Been using storage for a year now and always get great customer service, even during recent construction staff was very helpful and courteous helping maneuver around construction projects made easy access,thanks
Larry N. | Expérience généraleI always choose this location because it is consistently the better of choices.
Jeremiah T. | Expérience généraleVery friendly staff
Ramsey S. | Online Move InRegardless of what others have said about this Facility, I have never had any issues with anyone if I ever needed help with anything. I appreciate them and always will. Thank you Johnny and Eli.
Steph R. | Expérience généraleEveryone was friendly and helpful. We rented a 10 x 15 storage unit for several months. it was clean and easily accessible. No need to schedule an trippy appointment, just go.
Tim C. | Expérience généraleThe man at the desk was very helpful with helping me find my storage unit and even carried my mattress up for me! I forgot to get his name. Tall, beard and caucasian and smiled alot. Must work mornings there regularly. Unfortunately there must have been a misunderstanding because I was told over the phone it would be a drive up unit and this unit definitely was not. It was inside a building up a flight of stairs. So thankfully he was so helpful.
Rebecca J. | Online Move InOnline process was incorrect. But the location called to correct it and provided excellent service.
Jessica F. | Expérience généralea special thanks for the complimentary dollies that made moving on my own possible.
Susan C. | Expérience généraleAAA+++
Timothy D. | Premières impressionsCheck in to check out smooth process and experience!
Arushi S. | Expérience généraleStaff at this facility try to accommodate everyone to the best of their ability. I really appreciated that they went above and beyond to help.
Amy A. | Expérience généraleThe staff at the Glenwood U-Haul are amazing! Always extremely helpful and clearly hard working. Merci.
DAVID R. | Online Move Ineveryone was really nice. storage was nice. thank you (:
KIANA M. | Expérience généraleThe staff was so helpful, especially during Covid. During that time, while I was experiencing financial hardship, late fees were waived. Also, Amy called me on months I was late to personally ask why, if I needed more time, and to waive the late fees. It seems like a blur now, but things were so unstable during those Covid months after everything shut down and my unemployment was nine months behind. The staff, particularly Amy, helped me so much in keeping everything current at the Glenwood U-Haul. I really appreciate it.
Sarah D. | Expérience généraleSteff was very friendly and professional!
Arushi S. | Premières impressionsI will never do business with this facility again. The man behind the counter verbally assaulted me He referred to me as sweetie, darlin, and when I asked to speak to his boss he yelled across the store to his manager " I've got a real Spicey one for you while laughing at me. With other inappropriate comments and he kept laughing at me. The manager was not helpful and accused me of being rude and condescending. And that justified how I was being treated. I feel I was not as I was just asking how the free month of storage went I was cut off immediately and laughed at. There were 2 other men there who just shrugged their shoulders. I own 2 businesses in the area as well as a non profit. We own 2 homes in south eugene. We are always renting uhauls. I believe in the past month or so I have spent a few hundred dollars with this location as we are opening a new salon. I feel your location is volatile and extremely chauvinistic. I believe your manager sets the tone for the environment there. I have never been treated this way before. I will be leaving a google review. Looking through your reviews for this location this should not be anything new to you as it seems you have done nothing to remedy the situation. I will not be going to my storage unit alone ever. And that's not like me. That's how unsettling my experience this morning was.
Gina C. | Premières impressionsTHANK YOU STEPH!!!! The only reason I can say anything positive about my experience is because of Steph at the Glenwood location. We ran into an issue at absolutely every moment possible. The first day we got there will all our stuff, the original unit, which we were told would fit a one bedroom apartment (we had a studio), was WAY too small, and Steph had to walk us over and help us find a new one. We loaded everything into the unit and began our 3 week wait for our house. On August 1st our house was ready and we were ready to be moved in only to find the entire parking lot under construction and employees trying to tell us we wouldn't have access to our unit that day. Steph was the only one who physically walked us around to a back gate so we could access our necessary items for our home. I was expecting to have all our stuff moved out that day which now was impossible, and my partner and I started work the very next day. My partner called and spoke with customer service to ask for an extension for our unit due to the construction and the representative in the scheduling department was extremely helpful. We were then told that the employees had no idea the construction was even happening and it was inconvenient to them as well, which is an awful thing to do to your employees in the middle of the summer on the first of the month. We are finally moved out of our unit and will never ever ever be doing this again. I'll drive 2 hours to Bend to store my stuff at my friends house before I ever go to a uhaul for storage ever again. Steph you are a ray of sunshine thank you for all your hard work, you really went absolutely above and beyond for us multiple times. Please give Steph a raise seriously, I'm confident that she's the only reason that building is operation. Thank you Steph!!!
DYLAN B. | Expérience généraleThe staff did their best to be accommodating. However, the communication was inadequate and things were disorganized causing us to waste time. We appreciate the efforts made.
ADRINA V. | Premières impressionsCoast to Coast, the best U-haul I've ever used. The staff is amazing, and take such pride in their work!
Melya S. | Premières impressionsMuy agradecida por la persona que me atendió
Rosaelia V. | Premières impressionsUbox Shipped to wrong location. Worker tried to convince me to not rent unit do to laziness, I assume, because they neglected to tell me they don't support uboxes at that location and that my Ubox would be across town. Extremely disappointed that my experience was just as I feared it would be. But not surprised. Wasn't expecting it to work from the start. Am glad my box arrived in one piece, at least.
Andrew H. | Expérience généraleAmazing and friendly staff. Ready and willing to be helpful. Jeremy was absolutely a gem! We have been a repeat customer for years and extremely satisfied. Thank you again for always helping us out
Twyla M. | Premières impressionsmy only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exit
Jeffrey P. | Expérience généraleThere were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.
Kathy G. | Expérience généraleStaff was awesome. Very helpful after a tough day!
jody C. | Premières impressionsThe 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.
Gloria M. | Premières impressionsReservations of units canceled leaving me nowhere to store my stuff after a long journey twice! Inaccurate description of storage entryways
Celia D. | Premières impressionsThe staff was professional and friendly, and move in was quick and efficient. Def recommend
Magen G. | Premières impressionsThe storage units themselves are sub par. The sizing of the units is odd. Pricing is expensive. Storage is inconvenient without elevators. Second floor storage for big items is far from ideal
BELA K. | Premières impressionsWe are grateful for the service and convenience that you offer! Merci
Christopher B. | Online Move InVery friendly staff.
jim b. | Expérience généralethanks for your help!
DENNIS R. | Expérience généraleThis was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!
TWYLA M. | Expérience généraleAmazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.
Devin B. | Premières impressionsCould have lights inside of storage units. Hard to see once inside.
travis h. | Expérience généraleNot all the people working' at the branch's fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won't, don't want to drive 4 hours just to be told your unit isn't available.
Cyrrus W. | Online Move InThe unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved in
Gregory C. | Premières impressionsNice people, great service
MILLIE l. | Expérience généraleFriendly and fast plus helped put purchased items in van Very efficient
Laura C. | Premières impressionsThe staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.
John N. | Premières impressionsThank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help
Jeanne B. | Premières impressionsno comments
Genny H. | Premières impressionsExcellent team. Clean location. Great service. Thank you Uhaul team Glenwood!
Ryan T. | Expérience généraleAll went well, THank You
Sandy B. | Expérience généralegreat employees
Georgia S. | Expérience généraleThese guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!
Ryan T. | Premières impressionsI get to check into my Storage Unit that I booked weeks in advance, only to find out that it's not available. The staff was sufficient, so this review is mainly the frustration I've experienced with U-Haul. First my truck wasn't available and now my unit isn't available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.
kevin a. | Premières impressionsI did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.
Raymond U. | Expérience généraleProfessional, customer friendly.
Rosemary M. | Expérience généraleThe prices were a little steep is my only complaint
melilssa s. | Expérience généraleI could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109,95 back.
AARON N. | Expérience généraleBest experience! Every employee I met went above and beyond! I will gladly recommend!
Laurie N. | Expérience généraleYou shouldn't have to wait a half hour to check out of a storage unit.