Customer Reviews for U-Haul Storage of Gulfport

Évaluation :

3

Broken TV, chair, and kitchen table. Very disappointed

Évaluation :

5

Extremely helpful at check in. Super friendly and did all the work hooking up my trailer. Same results when I returned my rental. 3 different employees for 3 different stages and ALL 3 were amazing . I will be back!

Évaluation :

3

The customer service needs much improvement. It took a hour for them to check me in, I had reservation. I was very disappointed

Évaluation :

5

Professional, Prompt, and Accurate

Évaluation :

5

Experience was first rate!

Évaluation :

5

Check-in/out was quick, easy, and very friendly. I will definitely use this location again.

Évaluation :

2

THERE IS A GUY CALL JONATHAN WITH A BIG MOUTH TRASHING MY DAUGTHER WIND I TOLD HER TO KEEP THE TRUCK PAST THE DUE DATE BECAUSE SHE WAS STARTING A NEW JOB I WILL BE THEY MIDDLE JUNE WHEN I CONFRONT HIM LET,S SEE FOR HE GOING TO SHOT HIS MOUTH OFF TO ME AND TELLING MY DAUGTHER THAT MY CREDIT CARD WAS DECLINED I HAVE THE BILL THAT WAS CREDIT THANK YOU

Évaluation :

1

Everything

Évaluation :

4

Equipment and location were a plus, however, the labor contracted through the U-Haul site was a real disappointment. Citing car problems and a myriad of other excuses, they never showed up from their Mobile home. After waiting 2,5 hours, we had to cancel the labor and return the equipment to the location. Since I came from Jackson to Gulfport for the move, it was a complete waste of time and money.

Évaluation :

5

The return process was very efficient

Évaluation :

5

Great customer services thanks

Évaluation :

5

drop off was vey easy, waved me right in, completed inspection, and processed me out in less than 5 minutes, great service.

Évaluation :

5

Prompt, Professional, and Courteous

Évaluation :

1

My bumper was improperly cut! The manager Jonathan Barnett was extremely rude and offer to cut more of the bumper out to fix it. I am willing to send photos, however looking to file a claim as my bumper is permanently damaged.

Évaluation :

5

Prompt, professional, courteous….JIST FREAKING AMAZING STAFF!

Évaluation :

5

The employees at this location, and the representatives on the phone were all excellent. Excellent service à la clientèle. Keep up the good work

Évaluation :

5

The employee that took care of us was very welcoming and helpful. I felt like all I had to do is breathe, and he did the rest!

Évaluation :

5

Staff was super friendly and very helpful .

Évaluation :

5

Great job getting me in and out.

Évaluation :

5

Flawless. Thanks

Évaluation :

5

Dana and Shaun took really good care of us. We will always be loyal customers! Thank you!!!

Évaluation :

5

I can't think of anything at this time. Everything was great. The people there were very nice.

Évaluation :

1

Move is not supposed to b this stressful

Évaluation :

3

rats are bad in the storage.

Évaluation :

3

The equipment was not serviced was not checked. I had a flat which made extremely late for my car delivery and over in the night for my return.

Évaluation :

4

Overall, a good location. Would like just a lil bit more parking space to make it easier to get in/out with both personal vehicle and rental vehicle. Employees were great. Slight trouble with the trailer when in reverse. However, it certainly got the job done.

Évaluation :

5

A little more space to exit the storage yard would have saved me a little time.

Évaluation :

5

Very friendly staff and helpful

Évaluation :

3

items was damage due to leak in storage united inconvenience timme to get resolve. unit was insured

Évaluation :

4

The a/c did not work, which made my 8 hour drive miserable

Évaluation :

5

I don't think the experience could have been any better! Dana and her team are very professional and care about their customers. I will be back and will recommend them to everyone!

Évaluation :

5

Everything at this place was a good experience.

Évaluation :

4

Inside the store is a bit cluttered. I'm not sure there's anything they can do to help that since they have merchandise to sell. It was clean, just very congested.

Évaluation :

5

I have had some bad experiences, particularly the U-Haul in New Orleans, but this location was most professional and quick. This made my experience absolutely fantastic. Thanks to a great staff from the beginning at the counter to turning in the truck and the outside person. Very much appreciated!

Évaluation :

5

This location was a dream to work with. The guy who took care of us was professional, personable, efficient, and knew what he was doing! We were in and out within minutes!!

Évaluation :

5

Excellent and professional service

Évaluation :

3

The gasoline in the truck upon pickup was overstated at 7/8 instead of 5/8 A furniture dolly was not included as requested yet I was charged until I discovered it missing. The truck was too large for my needs. I requested my truck more than a week in advance.

Évaluation :

5

Everything went very well, I won't hesitate to use this again in the future.

Évaluation :

5

This location is staffed with the friendliest people! They are very "customer oriented". One negative and I know it's not the location's fault--i have noticed over the past year that the Uhaul trucks are getting rather ragged. There's always an issue--engine lights that won't go off, doors that don't work, banged up bodies, loud mufflers.

Évaluation :

2

When i received my van (saturday) it was on a half a tank… which was fine i didnt need it for more than 35 miles… once i got it to my destination before putting anything in the truck i saw 1 small roach and thought nothing off it… after getting all of my furniture out off the van 7 little roaches came crawling from my rug and 3 from my bedding… i do not have roaches in my home nor the one i was transferring the furniture to… i called and informed them about the roaches on my way back to the facility and they informed me they would look at the vehicle, the vehicle also smelled strongly of cat piss… once i got to the facility they proceeded to ignore my concern about the roaches and said they ‘did not see any' i informed them again that there were 3 baby roaches when i got in the van on the way back to the facility and 2 bigger roaches crawling around… my mom showed them where they had ducked into and they still proceeded to tell me since they did not see them they werent there… one of the not so kind gentlemen said i could come back and talk to his manager the next day. After leaving i was charged an additional 85 dollars for my ‘tank not being full once i returned the vehicle' i received it on below a half a tank and brought it back above a half a tank… (i have the picture of the tank once i left and the mileage)… they again informed me to talk to the manager tomorrow( sunday) sunday morning 13 minutes after the facility had opened i called to see what time the manager would be in and she was the one i was speaking to. She informed me she did not work on Sundays and it was her only day off… she said that i should have filled out a survey with my discrepancies on the vehicle… which after looking over my messages i have not found said survey for discrepancies… she informed me that i should receive a call from her by Noon Monday 04/17… but while we were on the phone she continued to ignore my concerns about the roaches and said she did not need to see my photos of the gas mileage that it should be documented in ‘her files' of the vehicle… which they gave me a different van than the one he originally had told me about giving me which should have been on a 3/4th of a tank. The van i received wasn't … i have never had any problems with this facility the 1 other time i used them and expected to have the same experience… but seeing as my items i moved were not put in the van with roaches and were removed with them… and once informing of the situation i was not only charged an extra 85 dollars for gas that was not missing but also had my concerns of the roaches blatantly brushed off… i will not be using this facility again for my uhaul needs.

Évaluation :

5

Very good employee professionals

Évaluation :

5

Dana and the 2 gentlemen that helped us made our check in and out rental experience quick and easy. They are knowledgeable & were very pleasant!

Évaluation :

4

I am an excellent customer with close to 10 rentals from 4/22 to 4/23. When I bring back a truck after hours I don't want to watch a video so that I can check it back in. I am tired and just want to put the key through the door. I started watching the video so that I could save the $20 fee and quit, thinking this is ridiculous. So I would rather pay the $20 then follow this _______!

Évaluation :

5

I first used this location a few years back the service was excellent. Then it was maybe a year or so before I used it again and the service had gotten terrible. The employees were not engaged in delivering services. It took an unreasonable amount of time to get waited on. I'm glad to say this time they were back to giving excellent service and I appreciate the way they performed. Merci.

Évaluation :

5

From start to finish everyone was so friendly and helpful. Kenny made everything stress free! I am always in need of a truck to pick something up. That worry is gone now with the experience at this location and owner.

Évaluation :

2

Had requested utility and furniture dolly when reservation was made weeks in advance. Upon arrival to pick up was told they did not have any. I commented that it would have been nice to have been informed prior to my arrival so that other arrangements for vital moving equipment be made. I then asked if another UHaul location might have said items and was told “I have no idea. Call around.” Something that this location could have done but did not. When I picked up, most other locations had already closed or were about to. This is not the first disappointing experience I have had with this particular UHaul agent. I did not choose this location, UHaul assigned me here due to availability of truck rental.

Évaluation :

5

Broke down one hour later. No Roadside Assistance showed up. Waited FOUR HOURS. “Good Samaritans” stopped & drove us to another Uhaul store to get another truck.

Évaluation :

2

It was okay I guess but the only thing I did not like is y'all keep going up on my storage rent every other month or so it went from 64. 95 to 84,95 which is really unnecessary

Évaluation :

5

When I returned the trailer at 8PM on Saturday, March 25th I tried to return it through the app but it did not work. I tried many times and gave up. There were others there returning equipment having the same issue. On Sunday morning at around 9AM i received notice from my bank that I was charged $21.40. I called and they said since I did not use electronic check in that they charged me. I returned the trailer 11 hours early and to the spot I was told to. I was never told that I had to use the electronic return but I tried anyhow. I am not happy with this arbitrary charge. The person I spoke with said the charge would be retuneded within 5 business days but I should have never been charged in the fist place. I rent from you guys often and have been quite pleased but it only takes one incident like this to sour someone's opinion. Please get this worked out on your end as if it happens to me again, then you will get a poor rating from me. Thanks! Charlie

Évaluation :

4

The gentleman who inspected the dolly and hitched it to my truck was outstanding. Very friendly and knowledgeable.

Évaluation :

5

The guys working in the back of the shop was awesome,as well as the front desk mgr.very explanatory on my problems, and quickly. Will definitely use these guys in the near future.

Évaluation :

5

Nothing just make sure to tell them to get on line to extend the truck if you need to because I didn't know thank goodness a friend was with me to help me do this so thank you very much U-haul for letting us use the truck a lot longer..

Évaluation :

5

Keep doing what you do.. service was excellent

Évaluation :

4

The truck had a leak in it during the rain on March 17, 2023.

Évaluation :

5

Nothing, just keep up the great work.

Évaluation :

5

The censor for tires needs to be addressed.

Évaluation :

4

trying to rent a trailer is a horrible experience. It is NOT the fault of the local dealers. It is the corporate goons that have screwed up everything. I try to call the local place and get sent off to the world of corporate goons. Nobody there knows anything.

Évaluation :

1

Sold my unit after I made a payment which they told me would stop it from being auctioned off but apparently it was already auctioned, plus I still received a bill the next month. I was getting my stuff out this month and lost it all. I was told all they could do was give me my money back

Évaluation :

1

I have not moved out

Évaluation :

4

Uhaul went above and beyond to give me the opportunity to my belongings. Thanks

Évaluation :

1

We booked a unit online specifically picked one on ground floor since we had furniture. None were available upon arrival. The inside of the storage place was run down and not maintained. We had to find a different storage unit in gulfport and we got charged for the miles it took to drive there. It was not a good experience and wouldn't recommend this location. The workers there were not friendly either when we asked questions they were dismissive and seemed bothered by us.

Évaluation :

3

There was a lot of rat feces all over the floor.

Évaluation :

3

My only complaint is the rates kept going up much too often.

Évaluation :

2

They took $800 from me to unload my rental van under the rouse of $200/per hr. It took the guys 2hrs. and they did not refund my $600 The facility was dirty and locked up early. There were mice in my storage and lighting was insufficient.Will not recommend or use the facility again.

Évaluation :

5

Good afternoon how are you doing U-Haul my truck was excellent I had no proble

Évaluation :

5

Staff is friendly and helpful, secured storage and never had an issue with equipment not being available! I had my stuff in storage for over two year without a single problem!

Évaluation :

5

Very nice people

Évaluation :

1

When I made my reservation for a 1st floor climate controlled 1 200 square foot storage, I knew that is what I was getting. When I checked in at the facility they gave me a 2nd Floor climate controlled small storage room and I am on a time schedule nothing else was open on a Sunday so I had to settle but I have no where else to put my other stuff because it would not fit in the storage they gave me. So I had to throw my stuff that wouldn't fit away.

Évaluation :

5

I have 3 units but had to cancel this one. staff always eager to help but the hall was too narrow to fit the sofa. I would have moved stuff from my other units but it wouildnt have fit in those either. Its not a huge couch so I don't understand this. I know Cheyann tried very hard to make it work. Dana and her Assistant was very helpful getting things reversed. They made it quick and easy and I was grateful. online is very convenient but took two days having to re enter constantly over and over til finally went thru. if it does that because someone has it reserved, please just say "you can try later" but having to keep entering info over and over was frustrating. Eventhough I like U haul and prefer to have my storage here.

Évaluation :

1

The storage unit available was on the second floor which was also split level making it a 2,5 level with stairs and a ramp only to load and unload items. No elevator available. The facility was not climate controlled and it was extremely sweltering hot while moving items in and out. I found a dead rat in my unit upon moving out. All of my belongings smelled like a dead rat in my car. I have to air out and clean my belongings before placing inside my home. There was a large cut out hole in the wall in the unit observed when moving in. I tried to cover it with a suitcase but I guess that didn't help. 2 rat traps were also in the unit. For future movers, an elevator and climate control or air conditioning would be beneficial. Merci.

Évaluation :

3

My access code still doesn't work after changing it 5 times. The box for the access code is illegible. I'll buy you a new one for Christmas.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Well done

Évaluation :

3

I rented this unit not knowing that there was not an elevator to help me get my things up to the second floor. I had no way to carry all of my things up the stairs by myself, and therefore this storage unit was useless to me and I never even used it to store any of my stuff. It would have been helpful to know this ahead of time, instead of wasting my money on a storage unit that I couldn't use.

Évaluation :

5

Staff was extremely friendly and helpful. Great experience!!

Évaluation :

3

Mice over ran our storage. All they did was put a trap that didn't work. Other than that, the storage is good.

Évaluation :

2

not knowledgeable

Évaluation :

2

The facility was not what I expected from my previous experience with a different Uhaul storage facility in Hawaii. It wasn't as clean as I expected it to be and there is a very musty smell that concerns me will transfer to the fabric of the sofa, and will also be absorbed by the wood in the table and dresser. They also did not have the size that I had actually reserved online. I ended up with a smaller unit, and although the movers made it work for a sofa, dresser (standing upright), and round dining table (laying on its side), it is not ideal and will make it difficult getting things out without strong movers to do so when it's time to vacate. It also doesn't leave very much space for boxes. The other inconvenience is that there is no elevator. The furniture needed to be carried up the stairs, then up ramps to get to the unit on the second floor. Unfortunately, with the timing I had no other option as I couldn't keep the movers running around to different facilities or units. If I had known these things I would have looked for something better and closer to Bay St Louis or Picayune. Although every other place that I made inquiries with only had very big units which were too big for what I needed stored. What I had reserved was an 8x8 unit and that would have been perfect. What I ended up with was a 6x6 unit. On another note, I was impressed with the selection of packing supplies for sale at the facility.

Évaluation :

4

The staff was super friendly and helpful. We unfortunately ended up having a leak in our outdoor unit that resulted in some items being water damaged and moldy. The staff were incredibly helpful when that happened and quickly got us the information for the insurance we purchased so we could claim things.

Évaluation :

4

Muy buen servicio en general

Évaluation :

4

The staff was very helpful and friendly. The only complaint is the prices of them tiny little storage areas and while I didn't use much mileage $.79/mile. Come on I'll let you know how my experience goes storing stuff with them.

Évaluation :

5

Very helpful and friendly service!

Évaluation :

1

All of my stuff was meadow

Évaluation :

1

Never answers phone for help or for payment

Évaluation :

1

So I had some problems with the paper work and calculations which could have been explained , but after the tenth time it was not . I was told to call the manager so I did . When I called the manager and explained it to her she basically told me I woke her up out her sleep and when I asked can I stop by tomorrow and resolve this what time will she be in she told me again I woke her up out her sleep in she was in a fog and did not know ! On the card that was giving to me it did not say what time to call the (manager) which I think was unprofessional and poor on management as well !!! I must say Travis helped me get in the unit which took about 20 minutes because it wasent working and he to had to keep calling inside for help so it just was not me !!!!! I appreciate Travis !! I finally just canceled !!!

Évaluation :

5

Diana was very friendly and helped me with a slight issue with the rental unit..

Évaluation :

1

Wouldn't use it again

Évaluation :

1

Small storage

Évaluation :

5

Shout-out to the staff for being helpful throughout our rental experience -- from move-in to move-out.

Évaluation :

2

The size of the unit for the price, combined with the fact that there was no lighting inside the unit and they had to put out traps far rats/roaches was quite disappointing. Combine this with the fact that uhaul's website would never work when I set up an automated payment made for a less than stellar experience.

Évaluation :

4

My unit leaked some water and I had a lot of mildew

Évaluation :

4

Never had any issues, place is clean and secure.

Évaluation :

5

Best service and management I've had. Will definitely recommend and use again!

Évaluation :

4

A little disorganized but everyone was helpful and friendly.

Évaluation :

5

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Évaluation :

3

They keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.

Évaluation :

4

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

Évaluation :

5

They were so clean I could have eaten off them. .

Évaluation :

5

All employees were very kind and helpful. Will definitely get my return business if needed.

Évaluation :

5

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

Évaluation :

3

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Évaluation :

2

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

Évaluation :

4

The staff was always helpful. My items we're secure and stayed in great shape.

Évaluation :

2

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I'm very dissatisfied!

Évaluation :

2

When we got the storage I wasn't asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can't do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain't send it in to the boss nor noted it in the computer

Évaluation :

5

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

Évaluation :

4

They were very helpful and nice

Évaluation :

1

Things had black mold rained in unit damaged alot of my things

Évaluation :

5

I had no problems and will use Uhaul again.

Évaluation :

5

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

Évaluation :

5

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

Évaluation :

5

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Évaluation :

3

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

Évaluation :

5

Enjoyed using UHAUL !!

Évaluation :

1

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

Évaluation :

2

Terrible service! Overcharged me and it took over a month to clear up!

Évaluation :

4

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

Évaluation :

5

Love the Staff very helpful and caring

Évaluation :

4

Affordable price! Great customer service!

Évaluation :

5

The people are awesome

Évaluation :

5

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Évaluation :

5

Great service! Went above and beyond...thanks so much!

Évaluation :

5

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

Évaluation :

4

Na

Évaluation :

5

I received an excellent service and they tried to help me the best they could.They are a gerat team.

Évaluation :

5