Customer Reviews for U-Haul Storage of Gulfport

4182 évaluations

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49)

(228) 864-6672

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Rude and raggedy to say the least, would highly NOT recommend this location.

arrio G. 
Évaluation :
4

I always use this location for my trailer needs around here. The workers are nice and polite. Service is great.

HAROLD C. 
Évaluation :
4

The initial reservation was hectic and not put in the system properly. And one of the wheels were dented and needed to be replaced when I picked up the trailer.

EUGENE C. 
Évaluation :
4

Very efficient staff and good location. Equipment is always clean and ready. We have rented from here several times. The only issue was not their fault ----THE WEBSITE IS HORRIBLE AND HARD TO USE - SO - We called them directly.

FREDERICK C. 
Évaluation :
5

Thank Brandy for being so helpful you can't fiind Associates like her anyw9

BRANDI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
1

We had never rented before and didn't know the process for drop off. When we pulled up the guy was on his cell phone and never got off of it. He talked real low and you couldn't hear him. He checked the back and said park it over there. Then go inside for your receipt. Not very informative or inviting to ask questions.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Had a nail in tire could have picked up anywhere of course and i know i did but when they came to fix tire was told the other tire was cracked and he wished he had two tires so he could replace other one too of course he never checked other's side i should have stopped at their shop and had them all replaced instead of worrying for 2 days after loosing 4 hrs trying to find who to call another 3 hrs for them to get there and replace . They need to have a person that is responsible enough for tire safety i told the man at return store about tires but i doubt they had tire replaced i got there just before closing time most likely forgot by next morning , the people like me who rent your equipment or not tire experts nor or any of your normal employees please post this so others may start to at least look for cracked tires or other defects other than dents etc. also not everone knows hot to download picture's i toke picture of dents to fender and lots of rust but tires no never crossed my mind needed to git out of way of next person waiting on trailer

MERVIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY S. 
Évaluation :
4

the staff was very professional and friendly thanks

ELTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
3

service was raather slow

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY W. 
Évaluation :
1

Failure to notify equipment was not available. Failed to disclose guarantee policy. Sold equipment 20,00 $ higher. Staff told Uhaul Customer service that we complained to that we were "upgraded"- a dishonest wat to describe the situation.

Donald G. 
Évaluation :
5

A phone call I made took a long time to get answered, That might be improved

JOSE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Great crew running the location. Good equipment. Easy pickup and drop off. Hassel free. Thanks!

COOPER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDAGAYLE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRANDIE R. 
Évaluation :
5

Great ride

KEVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Awesome! Nothing like GULFPORT CITY! UHaul here offered great service.

KEVIN P. 
Évaluation :
1

I WAS RESCHEDULED 3 TIMES IN 3 DIFFERENT LOCATIONS. YOUR MANAGER HUNG UP ON ME. IT TOOK AN EXTRA 2 HOURS TO GET A TRUCK. SHE SAID SHE WOULD GIVE ME A DISCOUNT BUT DID NOT.

JOSHUA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMELIA M. 
Évaluation :
5

No comment

NOREENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ben W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL W. 
Évaluation :
5

I love driving the U-HAUL truck! It would have been useful to have a tutorial on the dashboard of the truck- I did know how to put the headlights on and it was very overcast and almost rained. Other than that- everything was wonderful!

Amy F. 
Évaluation :
3

The dude who helped me was just rude overall. His tone was just so not polite. I get being busy and needing to get stuff done but he was really off putting.

LANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Everything was great.

Ashton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kesha C. 
Évaluation :
5

Staff is very helpful!!

DONALD K. 
Évaluation :
1

You guys keep emailing me every time when you're signing a different customer. Remove my email of your list.thanks.

JEREMY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenni P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBRIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENNIE L. 
Évaluation :
1

Get somebody that knows what they doing checking the trucks in after it is returned. And the manger is very rude and impatient! Must do better.

CARRIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Staff so friendly and get you in and get you out that's what you called well staffed people that know what they're doing thank you William Payne

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
1

I attempted to contact the store but didn't get a answer. So I ended up calling the main UHaul to request for more time. The representative extended my time for 2 more hours. Free of charge but this store charged me for 2 day rental instead of 1. Still no refund.

DENISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMADI J H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDY J. 
Évaluation :
4

A little disorganized but everyone was helpful and friendly.

Melissa K.  |  Premières impressions 
Évaluation :
5

The guys were great. A show great customer service. Will rent again.

FELICIA S. 
Évaluation :
3

Inside employee #1 had wrinkled clothing. Did not make eye contact. No name tag. Spoke as if they had a script they were reading from. Employee #2 was scratching off a lottery ticket during work.

WENDY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damion W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abrasia L. 
Évaluation :
5

Your check in guy was kinda rude... but the inside workers were nice and very friendly and helpful

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rymond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard O. 
Évaluation :
5

The service representative are very professional along with respect.kindness.know their Job.made me feel like special.I have used the services for over 40 yrs.and going to California only once in 1996.for the 2nd.time.we had maintenance troubles it was taken care off. Absolutely I recommend it.100 %.and they will get you movers.

Ada H. 
Évaluation :
5

Information about adapter for trailer lights and cost before renting trailer.

ELAINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN G. 
Évaluation :
5

Pleasant experience. Would like to purchase a 5x8 trailer. Impressed wilt construction.

KERN T. 
Évaluation :
4

need to check trailer lights. One on passer side rear wheel cover is out

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelcia H. 
Évaluation :
1

Not a single employee in the building was wearing a mask, shows how much you truly care about your customers during a worldwide pandemic. Especially when you pride yourself on taking “extra steps to be safe” as a “essential company”

Casey B. 
Évaluation :
3

Make sure the employees mark the correct fuel, so that when a customer returns it on the level it was rented, they don't get charged because a worker said there was more fuel in there than when it was received.

meredith C. 
Évaluation :
5

Beyond expectations!! Such a friendly & helpful staff

SHERRY L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tristan F. 
Évaluation :
5

Not a thing... you guys are great and you provided the best service that Customer like myself deserves. Thank you again for a great service provided by a great staff

IVAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Semesta J. 
Évaluation :
4

S.O.

JACQULINE J. 
Évaluation :
5

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  Premières impressions 
Évaluation :
5

Once again I have no suggestions. I use this location when I have need of trailers or auto transports. I have yet to have any complaints as to the helpfulness of the employees or the condition of the equipment.

Johnny C. 
Évaluation :
5

Completely satisfied. Office staff were helpful and quick. The gentleman who introduced me to the truck and went over it was a great help. Thanks much. Process went smoother than expected.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
1

Stop lying about hidden charges and mileage fraud cost me 822 local . Paying a friend next time

MICHELE J. 
Évaluation :
5

Great job!

JANA K. 
Évaluation :
3

They keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.

Stacy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROCK P. 
Évaluation :
5

The gas prices are way too high. When we got the truck it had 1/2 tank of gas. We only used 1/4 of a tank and for uhaul to fill it back to 1/2 was 24 $. That was ridiculous. But the people was fast and efficient. They were also super friendly

Nancy N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYPOUNYERS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADREONA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D. 
Évaluation :
5

Thanks

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhouhe Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiquita C.  |  Premières impressions 
Évaluation :
4

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

Paul V.  |  Expérience générale 
Évaluation :
5

They were so clean I could have eaten off them. .

Frank F.  |  Expérience générale 
Évaluation :
5

All employees were very kind and helpful. Will definitely get my return business if needed.

Susan R.  |  Premières impressions 
Évaluation :
5

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

Steven S.  |  Premières impressions 
Évaluation :
3

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Melissa W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Expérience générale 
Évaluation :
2

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

Kimberly T.  |  Expérience générale 
Évaluation :
4

The staff was always helpful. My items we're secure and stayed in great shape.

Mildred A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman C S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C.  |  Expérience générale 
Évaluation :
2

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I'm very dissatisfied!

doyle b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan N.  |  Expérience générale 
Évaluation :
2

When we got the storage I wasn't asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can't do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain't send it in to the boss nor noted it in the computer

Frederick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris n.  |  Premières impressions 
Évaluation :
5

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

Rob L.  |  Premières impressions 
Évaluation :
4

They were very helpful and nice

Harold C.  |  Expérience générale 
Évaluation :
1

Things had black mold rained in unit damaged alot of my things

Crystal C.  |  Expérience générale 
Évaluation :
5

I had no problems and will use Uhaul again.

Kimberly H.  |  Premières impressions 
Évaluation :
5

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

Harold C.  |  Premières impressions 
Évaluation :
5

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

ROGER B.  |  Expérience générale 
Évaluation :
5

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Stacy S.  |  Premières impressions 
Évaluation :
3

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

NATHAN JACOB P.  |  Expérience générale 
Évaluation :
5

Enjoyed using UHAUL !!

Roderick H.  |  Expérience générale 
Évaluation :
1

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

Nekesha L.  |  Expérience générale 
Évaluation :
2

Terrible service! Overcharged me and it took over a month to clear up!

John E.  |  Expérience générale 
Évaluation :
4

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

Andrea C.  |  Premières impressions 
Évaluation :
5

Love the Staff very helpful and caring

ANGELA H.  |  Expérience générale 
Évaluation :
4

Affordable price! Great customer service!

Regina E.  |  Expérience générale 
Évaluation :
5

The people are awesome

Denise S.  |  Premières impressions 
Évaluation :
5

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Ginger L.  |  Expérience générale 
Évaluation :
5

Great service! Went above and beyond...thanks so much!

John E.  |  Premières impressions 
Évaluation :
5

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

David C.  |  Expérience générale 
Évaluation :
4

Na

Whitley A.  |  Expérience générale 
Évaluation :
5

I received an excellent service and they tried to help me the best they could.They are a gerat team.

Luis C.  |  Premières impressions 
Évaluation :
5

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

David C.  |  Premières impressions 
Évaluation :
4

Could be a little better organized. But still great service.

torrence h.  |  Premières impressions 
Évaluation :
4

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

Regina E.  |  Premières impressions 
Évaluation :
4

Thank you for the truck storage locker. I will tell my friends to go to you.

HAL S.  |  Expérience générale 
Évaluation :
5

They did a good job.

GARY P.  |  Expérience générale 
Évaluation :
3

Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

IRISH R.  |  Premières impressions 
Évaluation :
5

Very helpful

michael a.  |  Expérience générale 
Évaluation :
5

Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

Billie A.  |  Premières impressions 
Évaluation :
5

The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

Robert A.  |  Expérience générale 
Évaluation :
5

Very nice and friendly.

lisa d.  |  Premières impressions 
Évaluation :
5

Excellent staff and location

Daniel B.  |  Expérience générale 
Évaluation :
5

While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Christine S.  |  Expérience générale 
Évaluation :
5

Very well run facility.

Natalie H.  |  Expérience générale 
Évaluation :
4

..........

XERXES B.  |  Expérience générale 
Évaluation :
5

My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

gennie p.  |  Réservation 
Évaluation :
3

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Angela W.  |  Réservation 
Évaluation :
5

Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Jessie W.  |  Réservation 
Évaluation :
5

Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

Carolyn C.  |  Expérience générale 
Évaluation :
1

The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Allecia K.  |  Expérience générale 
Évaluation :
4

Hannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.

Allecia K.  |  Réservation 
Évaluation :
3

No elevator for second floor storage.... not accessible 24hr unless you pay extra

Booker J.  |  Expérience générale 
Évaluation :
4

The General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!

Natalie H.  |  Expérience générale 
Évaluation :
4

They told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.

Booker J.  |  Réservation 
Évaluation :
2

The wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area

Katina J.  |  Réservation 
Évaluation :
5

It was fast service, the representative was sweet, keep a smile on his face at all time.

Daquone C.  |  Réservation 
Évaluation :
4

Excellent service à la clientèle.

Nyra l.  |  Expérience générale 
Évaluation :
5

professional

barene c.  |  Expérience générale 
Évaluation :
5

I was treated well at U-Haul and I would use them again

carvin s.  |  Expérience générale 
Évaluation :
3

The storage was good but the price was very high compared to other places and it really hurt me being on fixed income.

Wanda H.  |  Expérience générale 
Non reviews have been submitted for this location.

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