Évaluations des clients U-Haul Storage of Gulfport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Gulfport

Cote générale :

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James E.
Évaluation :

This may or may not be a good idea. Have the conversation about the correct trailer hitch depending on towing vehicle to achieve a level trailer. I showed up with a hitch with a drop which had the trailer low in the front. Swapped out for a hitch with a rise and the trailer was perfectly level.

Kathy B.
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This location is tops in my book ,And I have dealt with several ..

Darrel R.
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Le client n'a pas laissé de commentaire.

Charles S.
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Le client n'a pas laissé de commentaire.

Chasity M.
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I felt like we were over charged to use the truck locally. We needed the truck to transport a sectional we bought. We went to crossroads shopping center and back to our house. After opening the sectional and putting it together we realized we were missing two pieces. We had to wait until the next day to go back to crossroads to pick it up. I just feel like we were overcharged and I am not sure I will use them again

Rosemary S.
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Same as above.

William M.
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Le client n'a pas laissé de commentaire.

Scott D.
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I’ve lost track of how many I’ve gotten from this location but always ready to go.

Harold C. | Overall Experience |
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They were very helpful and nice

Brittany H.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Le client n'a pas laissé de commentaire.

Carolyn L.
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Nothing; the young man who came out and assisted us with the return was very efficient and friendly.

Crystal C. | Overall Experience |
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Things had black mold rained in unit damaged alot of my things

Mark C.
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Awesome service and patient staff!!!!!

Brian R.
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Le client n'a pas laissé de commentaire.

Raymond M.
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I went to the trouble of completing my reservation on-line. Once I got to the location I had to do every bit of it all over again. I probably won't use the on-line reservation service again.

Kimberly H. | First Impressions |
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I had no problems and will use Uhaul again.

Florence S.
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Le client n'a pas laissé de commentaire.

Edward D.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Russell W.
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Le client n'a pas laissé de commentaire.

mike M.
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Nothing

George C.
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Staff were not exceptionally friendly to myself or the customers ahead of me. The attitude was one of, "you have to use us." Also, the staff went over so much at a fast pace, and of you asked them to slow down or explain something, they made you feel horrible. Please improve your customer service.

Sherial W.
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Le client n'a pas laissé de commentaire.

Sheryl G.
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Open a large Uhaul in Biloxi.

Michael B.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Cameron C.
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Great service. FRIENDLY

Harold C. | First Impressions |
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They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

John V.
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Everything good. Team work good. Fast n efficient

kimberly J.
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Le client n'a pas laissé de commentaire.

Reynaldo W.
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Le client n'a pas laissé de commentaire.

JOHN C.
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When u give a price honor it

Charlene M.
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Explain everything to the customer before given the Keyes to them although y’all do send a link but verbal is good. But the lady that was in there today Omg she explained everything to me I greatly appreciate that she’s the best and she was very nice.

Anthony S.
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Le client n'a pas laissé de commentaire.

Eugene B.
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Le client n'a pas laissé de commentaire.

Jarvis L.
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Le client n'a pas laissé de commentaire.

Jerry P.
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Everything was great. Will use again.

Diane F.
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Le client n'a pas laissé de commentaire.

William L.
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Good experience.

jacqueline C.
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Appreciated the assistance to remove straps.

cyntha C.
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Le client n'a pas laissé de commentaire.

Pamela W.
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They put in a charge when i picked up and it was over a hundred dollars. I returned early and was charged again 68.oo she tod me 2 weeks before i would get my 100 +dollars back. That is not acceptable i am moving and need my money and do not blame my bank you took my money. Please return my initial deposit. Tks

Myia L.
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Le client n'a pas laissé de commentaire.

Jarvis L.
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Le client n'a pas laissé de commentaire.

Denise M.
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On my final receipt it says my charges was $60 and some change but when I look at my bank statement I was charged $75 how is that even possible I am no happy with this at all and I never had this problem like this I wilp not be renting again

tamera C.
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Very pleased with the whole experience

Patricia G.
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Le client n'a pas laissé de commentaire.

Gregory M.
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Le client n'a pas laissé de commentaire.

Whitney P.
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Le client n'a pas laissé de commentaire.

Jan D.
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Aces all the way. Thanks !

Tina W.
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Le client n'a pas laissé de commentaire.

Aubrey G.
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Le client n'a pas laissé de commentaire.

Robert S.
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Very helpful and friendly. I was able to get in and out quickly.

Glenda J.
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Le client n'a pas laissé de commentaire.

linda C.
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Everything was perfect!

Linda D.
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i’ve always had a good experience.

ROSA P.
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Le client n'a pas laissé de commentaire.

Lynda B.
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This is a clean location with great personnel! Easy access.

Jeanett M.
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I got out of vehicle and saw the gentleman he did not say hello or smile , his appearance was messy and then he just said gas is not exactly where it should I’ll have to take it out of the card on file and it seems he doesn’t really like his job . Not a great customer service experience at all .

Adam H.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

David J.
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Tires had no air...truck needs and alignment

Michael R.
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The Uhaul ride was extremely rough and could use a tune up for sure. Also, we rent Uhaul all the time, and this time it seemed a bit overpriced. I feel like we were not given the best rates available. The facility we rented from was well maintained and stocked. Gentleman who handled our drop off checklist was courteous and informative.

Roger B.
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Great customer service.

James J.
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Better pickup than drop off

ROGER B. | Overall Experience |
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I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

Daniel F.
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Everyone was great!!!

Billy P.
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The assistant was very helpful and professional! I would definitely use this particular UHaul service again.

Moses M.
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My 15’ truck rental was making a sound of a loose engine belt when I throttled. So that had me worried for a bit. So I would say check the equipment before issuing it out.

Charles B.
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Lies about pricing. I got the truck for 5 hours then got a text as I was on my way to the location that I'd only have it for 4. Very unpleasant and unprofessional experience overall

Charles S.
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Good quick check in.

Thurman W.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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UHAUL needs to update their criteria for how they determine what they allow for mileage. I ended up paying extra because I went over the allotted mileage. Does UHAUL take into account that folks are driving somewhere else to load/unload the truck. Also, I do not remember being told before I booked that I would be charged for mileage.

Susan D.
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Le client n'a pas laissé de commentaire.

JOHN A.
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See above

Vikki K.
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Le client n'a pas laissé de commentaire.

Willie M.
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Do not submit a payment invoice to a client's bank until it is an actual amount owed you. By submitting an estimation invoice to the bank, you tie up client's funds when they have need of them.

Jennifer C.
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Le client n'a pas laissé de commentaire.

Stacy S. | First Impressions |
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I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Katherine A.
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Le client n'a pas laissé de commentaire.

Micheal A.
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Le client n'a pas laissé de commentaire.

Angela S.
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Le client n'a pas laissé de commentaire.

Eric M.
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Excellent job everyone. Fast, efficient service.

Terra S.
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First you can get rid of the guy that I talked to during turning it in. Not the guy that actually did the intake, he was super awesome, no the guy that was inside at the desk. I told him how I couldn't use the trailer and why and he spoke to me like I was just the dumbest person on Earth, called me a "guy" several times and told me that even though I couldn't use the trailer he want going to refund me because it was off the property and I didn't call roadside assistance. I've already sent an email to customer support but maybe he'll get wind of this and realize that he could've went the rest of his life knowing he could've been nicer and maybe showed a bit of concern about the customer instead of a busted ass trailer. And hey, if he does read this, I just hooked up a friend's trailer to my connector and all the lights work just fine! But hey, I'm obviously just trying to scam you Guy's, right? Oh, and just to let you know, we only put air in 1 tire! If all 4 were over pressurized how could that POSSIBLY BE MY FAULT?! I will never use this facility again.

Gary V.
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The yard technician was extremely helpful and nice. The lady at the desk was also.

mckenzie B.
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Le client n'a pas laissé de commentaire.

Brandon E.
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Le client n'a pas laissé de commentaire.

Michael W.
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The service I received before and after the rental exceeded my expectations. I appreciated the use of technology to verify the trailer's condition before leaving and the assistance I received in hooking up the trailer and unhooking it. Nice job and I will be back!

Oscar J.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
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Awesome staff..very helpful and very courteous..they know their jobs and are good at pr Too bad I cant say that for your Reservation people and Pass Christian Ms location.Call me.

Charles H.
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Le client n'a pas laissé de commentaire.

Bradley C.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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Hard to beat the customer service here,

NEKESHA L.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

Mary C.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
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Personel were all polite and very helpful. Was shocked on Sunday return that staff were actually there.Again very polite and helpful..courteous.

lydia M.
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Thanks for Great customer service

NATHAN JACOB P. | Overall Experience |
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Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

Michael M.
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everything went fine

Carolyn M.
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Absolutely nothing

Sonny W.
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We were supposed to get the truck in Long Beach we had to go to Gulfport. The price is too expensive. I have used u haul in the past in Gulfport and Mobile you are too expensive

Joseph M.
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Nothing, you have the best Customer Service. Very happy.

Jonelle D.
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Great team there! The only place on the coast I will rent from.

Roderick H. | Overall Experience |
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Enjoyed using UHAUL !!

Cindy E.
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Le client n'a pas laissé de commentaire.

Nekesha L. | Overall Experience |
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It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

John E. | Overall Experience |
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Terrible service! Overcharged me and it took over a month to clear up!

Andrea C. | First Impressions |
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Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

ANGELA H. | Overall Experience |
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Love the Staff very helpful and caring

Regina E. | Overall Experience |
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Affordable price! Great customer service!

Denise S. | First Impressions |
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The people are awesome

Ginger L. | Overall Experience |
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The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

John E. | First Impressions |
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Great service! Went above and beyond...thanks so much!

David C. | Overall Experience |
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This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

Whitley A. | Overall Experience |
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Na

Luis C. | First Impressions |
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I received an excellent service and they tried to help me the best they could.They are a gerat team.

David C. | First Impressions |
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Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

torrence h. | First Impressions |
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Could be a little better organized. But still great service.

Regina E. | First Impressions |
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Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

HAL S. | Overall Experience |
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Thank you for the truck storage locker. I will tell my friends to go to you.

GARY P. | Overall Experience |
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They did a good job.

IRISH R. | First Impressions |
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Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65.00 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

michael a. | Overall Experience |
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Very helpful

Billie A. | First Impressions |
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Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

Robert A. | Overall Experience |
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The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

lisa d. | First Impressions |
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Very nice and friendly.

Daniel B. | Overall Experience |
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Excellent staff and location

Christine S. | Overall Experience |
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While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Natalie H. | Overall Experience |
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Very well run facility.

XERXES B. | Overall Experience |
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..........

gennie p. | Réservation |
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My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

Angela W. | Réservation |
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The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Jessie W. | Réservation |
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Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Carolyn C. | Overall Experience |
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Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

Allecia K. | Overall Experience |
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The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Allecia K. | Réservation |
Évaluation :

Hannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.

Booker J. | Overall Experience |
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No elevator for second floor storage.... not accessible 24hr unless you pay extra

Natalie H. | Overall Experience |
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The General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!

Booker J. | Réservation |
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They told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.

Katina J. | Réservation |
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The wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area

Daquone C. | Réservation |
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It was fast service, the representative was sweet, keep a smile on his face at all time.

Nyra l. | Overall Experience |
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Great customer service.

barene c. | Overall Experience |
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professional

carvin s. | Overall Experience |
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I was treated well at U-Haul and I would use them again

Wanda H. | Overall Experience |
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The storage was good but the price was very high compared to other places and it really hurt me being on fixed income.

Non reviews have been submitted for this location.

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