Customer Reviews for U-Haul Storage of Gulfport

4296 évaluations

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49)

(228) 864-6672

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything goes smooth at U-Haul I do not see how they can maintain such great service.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS W. 
Évaluation :
4

When I had a question about something the website would not let me do it told me to contact the place I got the equipment but when I tried to contact the local number it took a very long time for someone to answer it was like I was on the national number. Otherwise it was easy going and renting the equipment.

PAMELA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYANA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I. 
Évaluation :
5

Thanks!!

MITCHELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLET J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOLLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
5

Nothing everything was great. The people were very polite and friendly.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKLAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN B. 
Évaluation :
4

If I would have known they were going to charge me more then what I agreed to I would have used someone else. It was supposed to be 107 and it turned out to be 128.00. The owner was acting unprofessional towards his employees in front of customers.

Denese B. 
Évaluation :
5

I was in and out in no time. I never went in and that was why I gave it an N/A. I think they had me half checked in by the time I found someone and he showed me were to drop it and I was done.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
2

On the gas was not showing what they estimated it wasn't on a 4th is was a little below a 4th of a tank but when I returned it was on a 4th of a tank and that's not right

SHARON J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Parking lot gets a little busy.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JR Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashanti O.  |  Premières impressions 
Évaluation :
5

Good afternoon let me inform you that I left the vehicle with the fuel that I had when I received it, I had half, I do not understand why they charge me 25 $

Marlio G. 
Évaluation :
4

Geat service!!!!!

LARODUS R. 
Évaluation :
5

Nice uhaul return since it services the uhaul truck. The area is sketchy but employees were nice, easy return, and emailed receipt.

Tanya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

I left my vape pen in the rental. I return 30 minutes later to get it and it was gone .. whoever cleaned the rental obviously took it. It's bad for business having untrustworthy people working for you . I assume nothing will be done a out this matter either

JAMIE M. 
Évaluation :
5

Very professional staff.

Kelli H. 
Évaluation :
5

The sales representative at this location is awesome. She got me what I needed sooner than I had requested it for and was very easy to talk to. Merci

KATRINA D. 
Évaluation :
2

Too expensive

Regina l I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffaney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton G. 
Évaluation :
5

Excellent.... but vehicle was leaking when it rained. No discount for me. ☹

LILLIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavia M. 
Évaluation :
5

Terrsa at counter was fantastic . Very friendly and professional

Kaffie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

Fuel charge should have a minimum for minimal amount not returned

DAMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika K. 
Évaluation :
1

The truck was apparently dropped of 2 days late and you charged my credit card without my knowledge or authorization. I made it clear when I rented the truck and put it in Alexia Mitchell's name that any additional charges would be her responsibility. Again, you used my card without my authorization to pay for her late return. I have filed a police report and a fraud claim with American Express .against u-haul for unauthorized use of my credit card. I would appreciate a phone call. Ann Wilder

ALEXIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUISHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK S. 
Évaluation :
4

This location was much better than the Laurel location. It was such an easy drop off, and the person that assisted us was super helpful!

Ayanna C. 
Évaluation :
5

Excellent service à la clientèle. Quick and easy rental and return.

Meagan C. 
Évaluation :
4

Truck need a front end alignment.

SHERRELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER E. 
Évaluation :
5

idk if anyone reads these but the lady at A&J mart on Iberville Drive, Biloxi Mississippi, was the rudest woman i've ever met. i got an email saying my reservation got cancelled and she said “no you're reservation isn't cancelled, i haven't touched my computer” & wouldn't even check if it was still there. when i got there, my reservation had gotten cancelled and she did nothing to try and help or apologize for not checking it earlier. definitely not a good representative of UHAUL, very unprofessional. she not only had horrible customer service, she had people go in front of myself in line because they only had two things & i was there for something UHAUL related.

CHASTITY P. 
Évaluation :
5

Best service and management I've had. Will definitely recommend and use again!

KAVAJI B.  |  Premières impressions 
Évaluation :
3

Double check equipment for cleanliness before renting out

JOSE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
3

Its cost Alot more than I thought.

JULIETTE C. 
Évaluation :
5

My original reservation 26515358 was for an MC trailer picked up at an alternative location in Gulfport MS. I checked in to my reservation Friday night for the original location but on my arrival was told that that they had no MC trailer and could see where I had not been contacted. 2 hours of wasted time before obtaining an RC at the above location. I would like to understand why I was not contacted and why I was allowed to check in and travel to the reservation location before being sent to 1132 Pass Road Gulfport location.

Laura R. 
Évaluation :
1

Get better more professional and polite staff that knows what they are doing.

brittany M. 
Évaluation :
2

The representative was trying to check me and a separate customer out at the same time, which I felt unprofessional. Also, a piece of the equipment I had reserved 2 days prior, that was essential to our move, was not provided because they did not have any more once I was checking my truck out for whatever reason. Therefore, I had to go somewhere else just to rent that before being able to start my move instead of getting everything I ordered and reserved ahead of time.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
5

Great customer service, very professional

CORNELIUS B. 
Évaluation :
5

Great service...very knowledgeable and helpful employees.

HELEN T. 
Évaluation :
4

Make sure parking brake I'd put on in big trucks when give to guest

JULIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY G. 
Évaluation :
5

Katrina and staff are courteous, efficient and professional.

Homer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

I had a very wonderful experience and Maliek made the experience a VERY great experience.

WILLIAM L. 
Évaluation :
4

They said they cannot help with the cost it is flat rate. Do I feel I have cheated or scammed with wrong information provided by your representative

RAJESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
1

The manager is extremely rude and unprofessional. He held a personal conversation while the lobby was full of customers and then continued to be rude. This was not the location I chose I was switched to this location as well as the truck I requested by uhaul and I asked for a smaller truck like i originally requested he said he had nothing but the other lady working said they did. He's just very unprofessional and has a nasty tone. Very dissatisfied with the level of service I received.

TEMEKA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrius W. 
Évaluation :
4

No concerns at this time.

SHERRELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA W.  |  Premières impressions 
Évaluation :
3

Paying almost 70 dollars for only 6 hours is just ridiculous!!!! Considering the rate that I paid is for a daily use! Just a rip off!!!!!!

FELICIA E. 
Évaluation :
5

Merci

BRANDI A. 
Évaluation :
5

Hard to say. For me it was a quick service, easy to check in and return the rental truck. Merci.

OLEG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth W. 
Évaluation :
5

The staff was amazing!!! They made the entire rental process painless and super easy!!! I really enjoyed the service! Keep up the good work!

IMMANUEL D. 
Évaluation :
4

Make sure rental equipment is checked thoroughly before renting to next customer. We were provided a different trailer than the original one. Always be sure of what you are getting as a customer.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA P. 
Évaluation :
3

Stop treating the customer like they are the ones in the wrong. First time I ever used UHaulnand had so much trouble and everyone around that area that caused the trouble lied and the field manager took their side. Poor customer service! In the industry the customer is always right. Will never be using uhaul again and I will make sure to let EVERYONE I know that uhaul doesn't trust the customer let alone believe them.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
4

I specifically contacted a uhaul closer to where I was located so I wouldn't have to drive any distance to pick up or drop off. I was very disappointed that my reservation was relocated to a uhaul further away. I'm turn I ended up paying much more in mileage than I should have but I'm sure that why it was done so y'all could charge more.

STACI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEVERLEY ANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZO M. 
Évaluation :
4

The truck we drove was old. It sounded like the transmission was going out. You would think they would have dependable vehicles on the road. I was so afraid we wouldn't make it to our designation, there and back. Definitely need new and reliable vehicles.

FREDDIE W. 
Évaluation :
5

The customer service associates were really nice.

Mihaela O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L.  |  Expérience générale 
Évaluation :
4

A little disorganized but everyone was helpful and friendly.

Melissa K.  |  Premières impressions 
Évaluation :
5

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  Premières impressions 
Évaluation :
3

They keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.

Stacy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiquita C.  |  Premières impressions 
Évaluation :
4

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

Paul V.  |  Expérience générale 
Évaluation :
5

They were so clean I could have eaten off them. .

Frank F.  |  Expérience générale 
Évaluation :
5

All employees were very kind and helpful. Will definitely get my return business if needed.

Susan R.  |  Premières impressions 
Évaluation :
5

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

Steven S.  |  Premières impressions 
Évaluation :
3

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Melissa W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Expérience générale 
Évaluation :
2

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

Kimberly T.  |  Expérience générale 
Évaluation :
4

The staff was always helpful. My items we're secure and stayed in great shape.

Mildred A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman C S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C.  |  Expérience générale 
Évaluation :
2

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I'm very dissatisfied!

doyle b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan N.  |  Expérience générale 
Évaluation :
2

When we got the storage I wasn't asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can't do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain't send it in to the boss nor noted it in the computer

Frederick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris n.  |  Premières impressions 
Évaluation :
5

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

Rob L.  |  Premières impressions 
Évaluation :
4

They were very helpful and nice

Harold C.  |  Expérience générale 
Évaluation :
1

Things had black mold rained in unit damaged alot of my things

Crystal C.  |  Expérience générale 
Évaluation :
5

I had no problems and will use Uhaul again.

Kimberly H.  |  Premières impressions 
Évaluation :
5

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

Harold C.  |  Premières impressions 
Évaluation :
5

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

ROGER B.  |  Expérience générale 
Évaluation :
5

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Stacy S.  |  Premières impressions 
Évaluation :
3

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

NATHAN JACOB P.  |  Expérience générale 
Évaluation :
5

Enjoyed using UHAUL !!

Roderick H.  |  Expérience générale 
Évaluation :
1

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

Nekesha L.  |  Expérience générale 
Évaluation :
2

Terrible service! Overcharged me and it took over a month to clear up!

John E.  |  Expérience générale 
Évaluation :
4

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

Andrea C.  |  Premières impressions 
Évaluation :
5

Love the Staff very helpful and caring

ANGELA H.  |  Expérience générale 
Évaluation :
4

Affordable price! Great customer service!

Regina E.  |  Expérience générale 
Évaluation :
5

The people are awesome

Denise S.  |  Premières impressions 
Évaluation :
5

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Ginger L.  |  Expérience générale 
Évaluation :
5

Great service! Went above and beyond...thanks so much!

John E.  |  Premières impressions 
Évaluation :
5

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

David C.  |  Expérience générale 
Évaluation :
4

Na

Whitley A.  |  Expérience générale 
Évaluation :
5

I received an excellent service and they tried to help me the best they could.They are a gerat team.

Luis C.  |  Premières impressions 
Évaluation :
5

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

David C.  |  Premières impressions 
Évaluation :
4

Could be a little better organized. But still great service.

torrence h.  |  Premières impressions 
Évaluation :
4

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

Regina E.  |  Premières impressions 
Évaluation :
4

Thank you for the truck storage locker. I will tell my friends to go to you.

HAL S.  |  Expérience générale 
Évaluation :
5

They did a good job.

GARY P.  |  Expérience générale 
Évaluation :
3

Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

IRISH R.  |  Premières impressions 
Évaluation :
5

Very helpful

michael a.  |  Expérience générale 
Évaluation :
5

Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

Billie A.  |  Premières impressions 
Évaluation :
5

The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

Robert A.  |  Expérience générale 
Évaluation :
5

Very nice and friendly.

lisa d.  |  Premières impressions 
Évaluation :
5

Excellent staff and location

Daniel B.  |  Expérience générale 
Évaluation :
5

While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Christine S.  |  Expérience générale 
Évaluation :
5

Very well run facility.

Natalie H.  |  Expérience générale 
Évaluation :
4

..........

XERXES B.  |  Expérience générale 
Évaluation :
5

My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

gennie p.  |  Réservation 
Évaluation :
3

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Angela W.  |  Réservation 
Évaluation :
5

Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Jessie W.  |  Réservation 
Évaluation :
5

Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

Carolyn C.  |  Expérience générale 
Évaluation :
1

The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Allecia K.  |  Expérience générale 
Non reviews have been submitted for this location.

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    Nous offrons la plus grande couverture en Amérique du Nord!

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    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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