No improvement needed. Process was handled in very professional manner. ThanksLEONARDO T.
Customer Reviews for U-Haul Storage of Gulfport
Pour nous contacter
Gulfport, MS 39501
(Apx two miles east of Hwy 49)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Car trailers are extremely heavy.. warn people of the drag.LLOYD C.
So I had some problems with the paper work and calculations which could have been explained , but after the tenth time it was not . I was told to call the manager so I did . When I called the manager and explained it to her she basically told me I woke her up out her sleep and when I asked can I stop by tomorrow and resolve this what time will she be in she told me again I woke her up out her sleep in she was in a fog and did not know ! On the card that was giving to me it did not say what time to call the (manager) which I think was unprofessional and poor on management as well !!! I must say Travis helped me get in the unit which took about 20 minutes because it wasent working and he to had to keep calling inside for help so it just was not me !!!!! I appreciate Travis !! I finally just canceled !!!Michella M. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH B.
Le client n'a pas laissé de commentaire.GARY B.
Great staff!! Easy process!!JOHNATHON L.
Le client n'a pas laissé de commentaire.WILLIAM G.
Everything was great!!AMBER D.
I will tell all my friends about you guysNABIEL B.
Le client n'a pas laissé de commentaire.Tiffany R. | Premières impressions
Le client n'a pas laissé de commentaire.Clayton R.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.JAMIL G.
Diana was very friendly and helped me with a slight issue with the rental unit..PARIS C. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua F.
Great services staff was very friendly and professional ðŸ‘ðŸ‘MARIVALDO V.
Le client n'a pas laissé de commentaire.PHYLLIS E.
They were fast and courteousTimothy N.
When I dropped off truck after hours homeless people in parking lot.JULIE C.
Le client n'a pas laissé de commentaire.CHARLES B.
The man that works at this location went over and beyond to help me even though they had just closed. He is a great assess to your company. The cashier was also nice and professional.DAWN M.
My agent Johnathan was amazing. He went above and beyond in helping me. BIG KUDOS TO ALL HIS HELP.DARLENE D.
Le client n'a pas laissé de commentaire.JOHNNY C.
Le client n'a pas laissé de commentaire.John E.
Train moving hep loaders betterKenneth F.
We had ordered two sets of pads but only were provided with one. The dolly we ordered was not available either. But for the most part it went fine.LESLIE M.
The service provided made me feel respected and appreciated. Thanks U-HaulHOWARD W.
I was supposed to have an extra day added because I could not get all the equipment needed and when the associate called I let her know that and she just stated I have a customer waiting in that truck. I was there within 30 minutes and was charged for and extra day. The truck was only 30 minutes late.April L.
Le client n'a pas laissé de commentaire.Katherine B.
I was charged a 15 $fee for drop off at wrong location and the one I drop off was the one I had selectedjohn L.
Le client n'a pas laissé de commentaire.KENDAL A.
Le client n'a pas laissé de commentaire.SAMUEL ELIJAH T.
You need more people working in there, had to wait 45 minutes to talk to someone about picking up my reserved truck because they were busy talking to one customerCHRISTOPHER H.
Le client n'a pas laissé de commentaire.KENNETH H.
Le client n'a pas laissé de commentaire.John E.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.KENNETH B.
Nice people at this location, they will help you every way they can I highly recommendJERRY H.
Reserved a van; no vans available. Ended up with a 15' box truck. Engine light on, ran rough and roof leaked onto my possessions. The location seems to be poorly run.THOMAS W.
Staff was rude and I will never rent from this location again, im a buisness owner and will be taking my business to another location and will tell others to do the sameZACHARY S.
Le client n'a pas laissé de commentaire.Michael B.
The truck I got, the steering was off, the check engine light was on and something was off with the transmission. I couldn't drive it over 55mph on the interstate. That truck could seriously use some time in the shop.AMY C.
The people were friendly and professional. The installation took over an hour, so I was able to check-out the whole facility. The place is well-run and very busy (on a Sunday). When you finish the paving project and control the dust, you'll have an excellent location. Thanks for the good service. You'll be my recommended place to go.Bob B.
Le client n'a pas laissé de commentaire.STEPHEN G.
I was beyond overcharged. The truck needed an alignment because it pulls hard to the left. There were no dolly's available and not a single person was friendly or helpfulROBERT H.
This is a great location. The staff is always friendly. Would highly recommend.JACK M.
So i brought the truck back with the gas the way it was, the girl checking order #84694546 said i needed more gas, so i left and went to put a few more dollars in came back the same girl checking it back in for me said AGAIN i needed more gas and it was past what was required! Went a 2nd time to go put MORE gas in, At this point i was getting a little upset so we went to talk with the manager re: the gas. We were there almost an hour just to drop off a truck. The girl checking me in was price gouging obviously!! After 2 times doing that i figured it out. Talked with the manager and she said we would get a refund. She called 30 minutes after i left and said i would get 30$ credited to me. So the employees are price qouging to get a commission!! DO NOT DROP THE TRUCK OFF AND LEAVE KEYS WITHOUT CHECKING OUT FIRST!!! The employee knew she was gonna get commission and tried to bullshit me!!! YOU NEED TO FIRE EVERYONE AND START WITH A WHOLE NEW STAFF ... This is the 2nd time I've had problems with this location so i will never use again!!!!! GET A NEW STAFF TO START FRESH WITHOUT SCANDALOUS EMPLOYEES.DARLENE N.
Le client n'a pas laissé de commentaire.JULIA B.
The staff greeted me with a smile and the service was fast and efficient. I was in and out in less than 15 mins.SHARON D.
Le client n'a pas laissé de commentaire.STEPHEN P.
Le client n'a pas laissé de commentaire.jennifer V.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Andretta J.
Lady said she was district or general manager. Terrible customer serviceMichael M.
Le client n'a pas laissé de commentaire.Cullen R. | Expérience générale
I made my reservation at a certain location. I do not check my email very often and once i arrived at the location there was not a trailer there. I checked my reservation and it said the location moved 25 minutes away. I go to pock up that trailer and when i said i was going to drop the trailer off at the location i picked on my reservation they said they would charge me an additional 100.00. If there was not a trailer at my original location then why did it let me make my reservation. I picked that location for a reason and i did not want to go 25 minutes out of my way to get the trailer from another location. This is not the first time this has happened with uhaul and i will not use this company again.STEVEN F.
Le client n'a pas laissé de commentaire.Kimberly G.
Le client n'a pas laissé de commentaire.Keith A. | Expérience générale
Le client n'a pas laissé de commentaire.HALLIE R.
Le client n'a pas laissé de commentaire.RONALD R.
Le client n'a pas laissé de commentaire.Dale P.
Le client n'a pas laissé de commentaire.Makenna T.
You'll do not have to improve on anything you'll have excellent service and you'lls staff is excellent as wellTAMMY C.
Every employee that I came in contact with has great customer service. They are very knowledgeable about UHaul. Thanks to Jonathon and Jeremy. Also the lady and guy that helped me with the return. This was my first time using and they all made it easy. Merci.JENNIFER W.
Wouldn't use it againSIDNEY F. | Expérience générale
Small storageSIDNEY F. | Premières impressions
The move required multiple orders,storage A, move, storage B, delivery B, re-entering credit cards and contracts. To be competitive, should have all info carry through from beginning to end. Pricing was as agreed, paperwork should follow.Curtis C.
Le client n'a pas laissé de commentaire.Teddy M.
I know their was construction but the place seemed unorganizedCYRUS C.
My daughter was needing a truck on Labor Day to move into a new house. Thankfully, this location was open. All the ones in my neighborhood were closed, so we had to drive a little further. When we got home, the furniture pads were missing. I had to drive all the way back to retrieve them. Other than that, we were allowed to extend another day by phone, which was convenient.BARBARA M.
Le client n'a pas laissé de commentaire.BRYANT L.
Le client n'a pas laissé de commentaire.YVETTE S.
Le client n'a pas laissé de commentaire.Robert J.
I love how you have updated using the technology. I'm in and out in no time. Your personal are very helpfulMICHAEL G.
Le client n'a pas laissé de commentaire.DAVID C.
1-Not so good part of town 2-U-Haul Rep. must of been having a bad day, not my fault. 3-Next time I drop a Truck off it will be in another town in MS.PAUL B.
Let me start by saying that the young man that took care of me was excellent. What wasn't excellent was that the lighting package for my hitch did not come in and no one called me to see if I wanted to reschedule. Now I will have to make two trips. Also, the young man was working alone so I had to sit and wait while he took care of other customers. Why would someone schedule a hitch install and then not schedule enough employees?? Still he was very nice and it is not his fault.sherry L.
Le client n'a pas laissé de commentaire.Allen D.
Le client n'a pas laissé de commentaire.DONNA D.
Le client n'a pas laissé de commentaire.JAMILLA G.
Le client n'a pas laissé de commentaire.Jeremy R.
I was given a 26 ft truck, and was supposed to have been a 20 ft truck. By the time I realized the truck was the wrong size the movers were waiting on me and I couldn't go back to the store. This truck cost me more money, more fuel and the truck rode like a tank. The lady should have looked at my reservation.gloria D.
Nothing really, there was some training going on behind the counter but that seemed normal to training a new employee.Deborah S.
Le client n'a pas laissé de commentaire.Arthur L.
Le client n'a pas laissé de commentaire.Walter S.
The worst experience ever. Said they never â€œgotâ€ out reservation. Had to go to 5 different locations to find a truck to move across states that day. Customer service was rude and refused to give us our 100 $off for the inconvenience of having to upgrade to a bigger truck. EVEN though we didn't want itâ€¦.but had to. I will never rent with uhaul again. You treat us like garbage and make us feel unappreciated for something that wasn't out fault. I hope you find better employees to service people.WHITNEY B.
Appreciate the quick and easy serviceKEITH B.
The hitch looks great and the people working there were awesome. Nothing I could see needed to be improvedSuzette B.
Le client n'a pas laissé de commentaire.Marion C.
Truck over heated could not even use it.Sarah T.
Le client n'a pas laissé de commentaire.Vince M. | Expérience générale
Le client n'a pas laissé de commentaire.GARY Y.
Again, staff was great. I was in/out quickly with no issues.Sheri G.
Keep up the good/hard work!MICHEAL P.
Store was very busy when I arrived for pick up, but employees were handling the rush very well. The process went very smooth and efficient. Great group of employees.JOHN S.
Le client n'a pas laissé de commentaire.James R.
My reservation got messed up not once, not twice, but three times and I reserved a dolly that they did have to provide. On top of all that the person who checked me out was very rudeShelly O.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.VINCENT M.
We were given a larger truck than we reserved and it made it a little more complicated.Zachary H.
Just make sure they understand how the drop box work.alice H.
Shout-out to the staff for being helpful throughout our rental experience -- from move-in to move-out.Kristie A. | Expérience générale
The size of the unit for the price, combined with the fact that there was no lighting inside the unit and they had to put out traps far rats/roaches was quite disappointing. Combine this with the fact that uhaul's website would never work when I set up an automated payment made for a less than stellar experience.Justin M. | Expérience générale
Le client n'a pas laissé de commentaire.Jane J. | Expérience générale
Le client n'a pas laissé de commentaire.VALARIE B.
Le client n'a pas laissé de commentaire.William J.
Good service uhaul check in service should be much faster. Staff was very nice.Michael T.
Thank you for your service everything was niceJUDY S.
Le client n'a pas laissé de commentaire.Belinda T. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS G. | Expérience générale
Le client n'a pas laissé de commentaire.Kathern G. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca S. | Premières impressions
My unit leaked some water and I had a lot of mildewLori M. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS G. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly W. | Premières impressions
Le client n'a pas laissé de commentaire.P J H. | Online Move In
Never had any issues, place is clean and secure.Adolf W. | Expérience générale
Le client n'a pas laissé de commentaire.Angela W. | Expérience générale
Le client n'a pas laissé de commentaire.Kieth E. | Premières impressions
Le client n'a pas laissé de commentaire.Ashanti O. | Premières impressions
Le client n'a pas laissé de commentaire.Jerry P. | Premières impressions
Best service and management I've had. Will definitely recommend and use again!KAVAJI B. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA W. | Premières impressions
Le client n'a pas laissé de commentaire.Lori L. | Expérience générale
A little disorganized but everyone was helpful and friendly.Melissa K. | Premières impressions
Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.Liteshia M. | Premières impressions
Le client n'a pas laissé de commentaire.Chiquita C. | Premières impressions
The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!Angela W. | Réservation
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