Évaluations des clients U-Haul Storage of Jackson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Jackson

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Karen S. le

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Le client n'a pas laissé de commentaire.

Pauline S. le

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Le client n'a pas laissé de commentaire.

Rose W. le

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Great service!

Roderick L. le

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This was the WORST Experience with Uhaul overall. I had to run around to 4 locations to find a Uhaul when I initially registered for it 2 days in advance. The service pick up location was adequate, but not customer friendly at all. None of the running lights were working on the trailers at two of the 4 locations. There was no ADVANCE notice of the change in location of pickup. We drove 30 miles back and forth and that is POOR customer service. I will say that the best service was the Reservation Manager, Alicia Marshall. I called and she really worked to find us a working trailer so her service was the best part of my experience. Although, She did find us a Uhaul after going back & forth, she was a pleasure to work with. To improve for the next customer, you should give ADVANCE notice of any/all changes in location pick up & drop off - at least 1-2 days; NOT same day. Plus, all lights AND equipment should be working and functional at all times. We were told that the running lights were working but one it got night, the running lights were NOT working at all. We got pulled over but didn’t receive a ticket. Thank God!!Lastly, please hire people friendly faces and personalities to service your business. First impression goes a long way and with this being my first experience with Uhaul, I would not likely recommend your service.

Billy D. le

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Wonderful experience very helpfully

William R. le

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The man who rented the equipment was very rude and unprofessional The experience with Uhaul was 100 percent Thank you

georgia A. le

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Le client n'a pas laissé de commentaire.

Mallory K. le

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Strongly recommend! We had an excellent experience in store today!! The two men that helped my husband and I were very polite, professional, and very fast!

nettie H. le

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Le client n'a pas laissé de commentaire.

Alexander W. le

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During my pick up time, the uhual internet system was down, which slowed down my pick up considerably.

Enrique C. le

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Keep on smiling????

Johnathan B. le

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Le client n'a pas laissé de commentaire.

L Scott G. le

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Waited longer then expected for electronic processing even though I had completed check in with drivers license photo the day before. All that was left was to swipe credit card. But I was there 20-25 minutes because of old computer equipment. The rental truck was ready and waiting. The employees were great.

jerry J. le

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Great employees at this location. The rep helped me hook up my towing harness & discovered a blown fuse before I left out. Thanks U Haul Jackson!

Richard B. le

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Le client n'a pas laissé de commentaire.

Diisha M. le

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Le client n'a pas laissé de commentaire.

angela l. le

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was very nice and had no problem i would recommand

brenda E. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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When I went back to return the vehicle, the woman at the desk not only had a poor disposition, but she was also had a very dirty, unkept appearance. Unfortunately, she disputed the time that I brought the vehicle back as well as the number of miles on the truck when I picked it up. Fortunately for me, I had taken time-stamped pictures of both the odometer as well as a picture of where/when I parked the vehicle when I returned it, as their location was closed when I got there to return. These people need better training and better attitudes!!! Thanks.

Wilfred B. le

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Great experience with good quality products.

Latonia L. le

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Le client n'a pas laissé de commentaire.

Larry J. le

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Le client n'a pas laissé de commentaire.

Lashawn M. le

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The sales rep that took care of me, was funny and we had genuine conversation. She definitely helped me out and had me laughing.

Rita G. le

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Le client n'a pas laissé de commentaire.

JAYABENIE T. le

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All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

LaKisha B. le

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Both of the employees that I had the pleasure of meeting was wonderful

Juana H. le

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Le client n'a pas laissé de commentaire.

Erica H. le

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Three truck smelled like smoke and the app wouldn't let me submit the right miles. I put the keys in the dropbox after putting the correct miles in the first time then I put the keys in but it didn't take the submission

Vicki G. le

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Le client n'a pas laissé de commentaire.

Teresa M. le

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I wasn’t informed that I should be at the location at exactly 6am or my reservation would automatically cancel. I arrived at 7am. I was on hold for about 35 minutes in order to get my reservation reinstated. I like uhaul. I’ve never had any problems but had I known this, I would’ve been there at exactly 6am. Such an inconvenience!!

Thomas L. le

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Le client n'a pas laissé de commentaire.

shanta W. le

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The air conditioning system wasn't working

don G. le

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They have a large fleet of trucks and trailers at this location. The staff was friendly, knowledgeable, and professional. Moving is never fun, but thanks to U-Haul, this was a rather pleasant experience.

cherish m. le

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The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

jeffery T. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Tracey G. le

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Le client n'a pas laissé de commentaire.

Sherita H. le

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Le client n'a pas laissé de commentaire.

Bill W. le

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Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Raven W. le

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There are various of storages with better prices

Hortencia K. le

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I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

humera m. le

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Manager here at this location is very helpful and professional.

KENNETH S. le

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Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

patricia c. le

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I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Vanna L. le

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My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

angel v. le

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Very friendly and helpful ❤️

christian w. le

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Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

SHAWANA S. le

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Excel

Asha S. le

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Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

brad t. le

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The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

mose j. le

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Everything that was done was customer oriented.

willie m. le

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Excellent

Ashley I. le

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It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Dwight H. le

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The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Joshua C. le

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My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Patrice S. le

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There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

David B. le

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U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

betty b. le

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My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

DANIELLE C. le

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The rodents were a bit of an issue and ate through some of my furniture.

tessie H. le

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When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

marcus c. le

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Everyone was really nice and professional

TYRE J. le

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Good feedback from staff.

Ira K. le

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Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.