Évaluations des clients U-Haul Storage of Jackson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Jackson

Cote générale :

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Stephen C.
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Le client n'a pas laissé de commentaire.

Stacey R.
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My reservation was for a 20’ truck and an appliance dolly. When I arrived my truck had not been returned to the location from the renter before me. The representative was very nonchalant when I expressed to her that because the truck wasn’t there that I would need a little extra time on my rental, because I paid for 6hrs and I’d need all that time to move into my new home. When I asked her about appliance dolly, once again she tells me how they don’t have any Dollies at all. No apology for not have the equipment that I reserved. I leave this location and call the customer service number for U-Haul and the scheduler finds an appliance dolly at the Northview store. I drive the 18 miles to that store and the Rep states that she doesn’t have any dollies at all. She was also unbothered that I had now wasted an hour driving around looking for a dolly that I reserved 2 weeks ahead of time. I then call the U/Haul scheduler back and Erica apologies and stated that there might be a glitch in the system. She finds me an appliance dolly in Clinton, MS and ask the representative to hold it for. Erica saved the day. The representative at the Clinton U-Haul was very professional as well. I will never rent from the JACKSON MS U-Haul again. Completely unprofessional.

robert D.
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Great service

Kato E.
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Le client n'a pas laissé de commentaire.

Bronson D.
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Tell them to go some where else . Trucks always have a problem . If you don’t pay attention to your lease agree you will get charged for things your shouldn’t be charge for and I am not just writing this comment this is a real experience as of 2/11/20

renit L.
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Le client n'a pas laissé de commentaire.

padilla G.
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Was an abuse Charge me $345 just for use the truck 4 hours I pick up the truck in Jackson MS. And delivery at Pass Christian MS. Drove only 180 Miles I don’t know your abuse policies But after this experience I never will recommend You to other people. Kindly Regards.

Xavier M.
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Truck interior was disgusting, truck had absolutely no gas, back of U-Haul wasn’t even swept.

Mark W.
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Le client n'a pas laissé de commentaire.

Sandra D.
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Everyone made me feel at ease. I was offered a beverage treated kind and nice I would go back again and again

Frank A.
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Le client n'a pas laissé de commentaire.

Keddrick H.
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Le client n'a pas laissé de commentaire.

Aaliyah W.
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Le client n'a pas laissé de commentaire.

Shirley S.
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Le client n'a pas laissé de commentaire.

denise D.
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Le client n'a pas laissé de commentaire.

Angela M.
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Le client n'a pas laissé de commentaire.

osman G.
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No comments at this time.

alphonzo B.
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I got great and professional experiences at my pick up location

Michael F.
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Customer service was lacking. Both people working seemed more interested in the phone calls/texts they had going on than helping me.

Precious H.
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Le client n'a pas laissé de commentaire.

Charles G.
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Le client n'a pas laissé de commentaire.

Angela B.
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Please let me know in advance which uhaul to pickup because there are two U-Haul stores on the same road with the same address and I went to the wrong one at first.

James C.
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Andrea was very helpful and friendly. She got me set up and ready to go very quickly.

Iman M.
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I asked for smallest uhaul & was told $29.95 was the smallest they had but when I arrived, there were plenty of 19.95 u-hauls. Also, I felt they tried to rip me off..lucky for me I took pics of the truck & gas hand before I left location. There I was given my correct refund which was different from receipt due to what they tried to charge me for.

Lakita G.
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Le client n'a pas laissé de commentaire.

Shannon R.
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The lady and gentlemen that checked me in was nice and professional!! When I brought the truck back the man who checked me out was unprofessional when I drove up he walk up to the truck looking down playing with his phone . I had to ask him did he want the keys!! If it wasn’t for the experience with the returning of the truck I would give my visit a excellent!!!

Clara H.
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WTF! Is an SafeTrip Fee for $5.00 Pissed to say the least what does that means!

Leroy C.
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Le client n'a pas laissé de commentaire.

Rudolph R.
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Le client n'a pas laissé de commentaire.

Terry D.
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2nd shift personal could you some improvement.

James T.
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Le client n'a pas laissé de commentaire.

Terry L.
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Le client n'a pas laissé de commentaire.

john B.
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Quicker service in renting a truck.

Brittany B.
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Le client n'a pas laissé de commentaire.

Jasmine W.
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The cashier was very friendly and nice. The staff made the move easier.

Calandria J. | Overall Experience |
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Everything was fine

Alberta D.
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Le client n'a pas laissé de commentaire.

Quentella S.
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N/A

Phillip B.
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I'm a frequent customer at this location I always get the best service. Thank You!

Colter M.
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I had a trailer reserved and GARENTEED for pick up at 7 am. Went to address sent in the email and they said it was wrong place. Employee sent me doe. The road several miles to another location. Went inside did paperwork then went outside to get trailer and nope wasn’t there. Turns out roadcrew had picked it up. Sat there for nearly 2 hours until they tracked it down about 15-20 miles at another location. It would be nice if someone rents a trailer and it says reserved and garenteed at a location that it is actually there.

raymond L.
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NA

sam C.
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Le client n'a pas laissé de commentaire.

Bert W.
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I would like to for run down on how to use the tow dolly properly on how use the tied downs which was lucky for me a uhaul rep saw me having trouble with it and came over help me do the hitching up . He showed me how to do it ,but it been 30 years since the last time I use a tow dolly . Always ask if the person understands the way to use it any way to use anything that's has to be safe . The people where very nice at the Uhaul !

Meia H.
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I was asked to place the gas amount back on a half a tank that’s what I did but they charged me for gas. I’m highly upset.

Eric H.
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Le client n'a pas laissé de commentaire.

Larry W. | First Impressions |
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Staff was more than friendly they were helpful

Rafe W.
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Le client n'a pas laissé de commentaire.

lisa N.
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Le client n'a pas laissé de commentaire.

Joshua D.
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Le client n'a pas laissé de commentaire.

Samantha G.
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Stop over charging your customers. Stop with the false advertising. When a customer ask a valid question answer it properly if you don’t know say I don’t know or just tell the truth.

Donnieke A.
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Le client n'a pas laissé de commentaire.

James T.
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Le client n'a pas laissé de commentaire.

briana m. | First Impressions |
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Rats eat up your furniture

Gregory D.
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Everything was good

willie j. | First Impressions |
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Very friendly and helpful service.

Marques G.
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Great experience. No suggestion for improvement.

Kenneth C.
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Le client n'a pas laissé de commentaire.

Tevin S.
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Le client n'a pas laissé de commentaire.

Mable P.
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I reserved a 17 ft truck, however when I picked my truck up someone changed it to a smaller one. No one bothered to see if I was ok with the change. I tried to contact home office and was hung up on when I explained my complaint. I am very disappointed. So I will not use uhaul again.

Patrice S. | Overall Experience |
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Good

Monty J.
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Le client n'a pas laissé de commentaire.

Cornell C.
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Le client n'a pas laissé de commentaire.

Tekola C.
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Le client n'a pas laissé de commentaire.

Earl G.
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Le client n'a pas laissé de commentaire.

Kwenton C.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

Larry C.
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Ensure safety chain is install before equipment goes out.

Kennedey W.
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Unprofessional. Lazy workers

Dachiron T.
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Le client n'a pas laissé de commentaire.

Carla J.
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The GPS took me to the wrong location which really wasted my time. I had movers to meet. Something is wrong with the address information it needs to be fixed.

Pedro G.
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Maybe have workers go around and expect to make sure trucks are clean in the back before they leave the lot

John W.
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Service was wonderful.

rachiel R.
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Le client n'a pas laissé de commentaire.

Jeremy B.
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Le client n'a pas laissé de commentaire.

Warren P.
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Le client n'a pas laissé de commentaire.

Daniel O.
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Le client n'a pas laissé de commentaire.

PATRICK G.
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Le client n'a pas laissé de commentaire.

latonya S.
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Le client n'a pas laissé de commentaire.

Willie H.
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No improvement good job thank you.

dorothy H.
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Le client n'a pas laissé de commentaire.

Troy M.
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The people at this location were very helpful, even hoping up my trailer and helping me get my car on the trailer. The truck was in very good shape and well maintained. I would recommend this place.

Ronald S.
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Only had one person early in the Am but she was very efficient.

ANGELA J.
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Le client n'a pas laissé de commentaire.

robert G.
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Le client n'a pas laissé de commentaire.

Jeremiah H.
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I had to pay or a hitch it should've been on the truck already when I rented it

MARY F.
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Le client n'a pas laissé de commentaire.

DEONCKIA R.
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Le client n'a pas laissé de commentaire.

Sherman S.
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Do their job with checking trucks in!!!!

John A.
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Le client n'a pas laissé de commentaire.

Alfred L.
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Le client n'a pas laissé de commentaire.

Catrina D.
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Le client n'a pas laissé de commentaire.

derricka E.
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Le client n'a pas laissé de commentaire.

karen S.
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More than one person should be working front counter during peek times

Zephaniah A.
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Le client n'a pas laissé de commentaire.

Jassmine S.
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Inform people that it will be a deposit on cash payments. Clean the rental before leasing it

Howard L.
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Great customer services

kenya W.
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Le client n'a pas laissé de commentaire.

Steve C.
Évaluation :

Check in person very friendly and helpful. Ground crew doing the hook up was surly and unfriendly. That’s the opposite of my experience in the other 2 locations I visited during this move.

Dayne B.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Answer the phones. Explain check in and how it is to be done after hours.

alex A.
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Student discounts and reduce the price due mileage

Kepora W.
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Make sure the truck is clean in the back.

Tedessa B.
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The .99 cent per mile is entirely too much. Some of the other U haul companies charge .59 or .79 cent per mile. Other than that, everything else was fine.

Somona L.
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They are horrible! I spent over $200 fooling with these people! And I didn’t drive dat many miles and I brought it back 3 hours early ! PLEASE DO Not go to these ppl!

Karen S.
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Le client n'a pas laissé de commentaire.

angela l. | First Impressions |
Évaluation :

was very nice and had no problem i would recommand

JAYABENIE T. | Overall Experience |
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All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

cherish m. | Overall Experience |
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The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Bill W. | Overall Experience |
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Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Raven W. | Overall Experience |
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There are various of storages with better prices

Hortencia K. | Overall Experience |
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I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

humera m. | Overall Experience |
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Manager here at this location is very helpful and professional.

KENNETH S. | Overall Experience |
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Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

patricia c. | First Impressions |
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I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Vanna L. | Overall Experience |
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My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

angel v. | First Impressions |
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Very friendly and helpful ❤️

christian w. | Overall Experience |
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Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

SHAWANA S. | Overall Experience |
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Excel

Asha S. | Overall Experience |
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Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

brad t. | Overall Experience |
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The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

mose j. | First Impressions |
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Everything that was done was customer oriented.

willie m. | Overall Experience |
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Excellent

Ashley I. | Overall Experience |
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It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Dwight H. | Overall Experience |
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The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Joshua C. | Overall Experience |
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My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Patrice S. | Overall Experience |
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There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

David B. | Overall Experience |
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U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

betty b. | Overall Experience |
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My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

DANIELLE C. | Overall Experience |
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The rodents were a bit of an issue and ate through some of my furniture.

tessie H. | Overall Experience |
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When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

marcus c. | Overall Experience |
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Everyone was really nice and professional

TYRE J. | Overall Experience |
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Good feedback from staff.

Ira K. | Overall Experience |
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Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.

Non reviews have been submitted for this location.

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