Customer Reviews for U-Haul Storage of Jackson

Évaluation :

4

The gate on the trailer was extremely hard to open and close.

Évaluation :

5

The check out process with the mobile application is a gamechanger. It was so convenient to pick up the vehicle without waiting. The drop-off process was simple as well although I expected a similar experience to returning the trailer. I would have appreciated mileage credit for returning the truck with more gas than when I picked it up.

Évaluation :

2

Get real office space, the storage container is a below average office.

Évaluation :

2

They did not have a furniture dolly even though I ordered one. I needed it because it was only females moving and they stated they forgot to save one. They told me to go to another location to see if they had one which they were only selling them. They didn't bring the truck out to me I had to walk and find it and back it out the space it was in. They were more focus on cell phone instead of looking at me. Poor customer service. When I returned it the guy they received it back was nice and polite much appreciated after the first encounter I received.

Évaluation :

5

They did a great job. I will recommend other Customers .

Évaluation :

2

Need more customer service experience

Évaluation :

3

Google seems to have the wrong address for this location

Évaluation :

1

I received a voucher and on the phone I was told to use once I return. I was also told that on my 1st day of payment. Then on the final day I was told that they don't do it on the office the will send me a check. Still have received anything, will someone call me or mail my $20

Évaluation :

5

Nothing everything was satisfaction.

Évaluation :

3

I did not drive the miles I paid for and still have not been reimbursed

Évaluation :

1

Got charged for gas. When I put more gas then it was before I got the truck

Évaluation :

5

Great place to rent

Évaluation :

1

Communication, customer service skills

Évaluation :

5

Very easy to rent. Equipment was very clean and maintained

Évaluation :

1

Shut the location down, get trucks that haven't been wrecked, get an actual professional space to operate, and be clearer about all charges

Évaluation :

1

Customer service awful at this location returning the truck the young lady was very rude and short with her answers not a good experience I wouldn't recommend this location to anyone

Évaluation :

5

There is nothing I can think of at this time. The reservation made it quick and easy. The staff was in great spirits. EASY PEASEY

Évaluation :

2

Training is definitely essential in customer relations. Why are customers seeking assistance expected to be experts in knowing what services a company offers? Too many assumptions about U-Haul trucks or equipment should not be when such is rented for the first time. If workers are too lazy to explain or be sure the brochure has been understood, i.e., how to adjust sideview mirrors, then they should be replaced. People skills are lacking at this facility.

Évaluation :

3

Give a heads up about a deposit if paying with cash

Évaluation :

5

Everything was great

Évaluation :

1

My car was due back at 6:30 I brought it back at 6:16 & the sent and email saying I returned it at 6:45 which is a lie. I was also over charged on mileage. Estimated Miles - $1,09/mile 0 $43,6 is what they charged me for only driving 8 miles. I plan to file a complaint. This a horrible way to treat a customer. I picked the truck up with 14600 and dropped it off at 14608. There is no way I should have been charged $43,6

Évaluation :

5

I find there system is easy and convenient.

Évaluation :

4

It would be nice to have a scanner for the I D versus trying to do it on your phone.

Évaluation :

4

I've been there before and drove 20 miles out of my way to specifically drop off here because I had a good experience before.

Évaluation :

5

Excelente

Évaluation :

3

Treat every one the same

Évaluation :

1

The Uhaul facility was upkeep and all my items were water damaged inside. I complained several times and no attention was given to the situation.

Évaluation :

5

The ties with sliding because it was raining a little bit they didn't even know they Did that rent with the man that was in there he was friendly but he didn't check the gas hand cuz the gas hand was not on one fourth it was on one that almost on e I got a picture to show you

Évaluation :

4

The staff can be a little more forthcoming when they know they are having issues that can be problematic for you. For one the passcode computer reader was not working so I could access my unit, and when I tired to communicate with the staff non would respond. There was this whole ordeal that I had to figure out myself, and when I brought it to thier attention they was aware just failed to inform me which could have save me a lot of drama and time.

Évaluation :

5

Nothing, everything was good 👍.

Évaluation :

3

Need to be more organized than what they are,need at least 2 to 3 people handling customers so everything can be ran smoothly, and the renters can get out in time,to have the trucks a bit longer by time not been taken off because slow customer services!

Évaluation :

4

After I got through checking out the vehicle when I said to wait for them to get my trucalready. We set there and waited for 10 minutes before I had to go an ask for our truck. The truck has been sitting in front of us the entire time However they fail two let us know it was ours and we were ready to go.

Évaluation :

5

It was a smooth experience

Évaluation :

5

Keep up the great work

Évaluation :

1

The lady that was there was very rude. The vehicle gas was not accurate. Then the young man.lied about my return mileage. The lady I think is the manager is very rude

Évaluation :

3

The first truck they gave me wouldn't start so the second guy switched it to another truck. Everything else was fine until I was called this morning and asked about the truck and the mixup. The lady was aggressive and rude as I tried to explain to her what happened. Very poor customer service.

Évaluation :

3

Make sure there's enough vehicles for the customers & stop allowing customers to overbook online

Évaluation :

5

The Uhaul smelled great. The only thing that concerned me was that I had to kill and roach in there. Other than that my experience was good and I will most definitely be getting another one.

Évaluation :

1

Customer Service could be better to start off. The guy couldn't even assist me properly for dealing with a customer on the phone no check out instructions or walk through or anything. Then once I returned the truck after hours that was a headache and they tried to over charge me for mileage and gas. I'll never use them again.

Évaluation :

3

Customer service needs more associates so they aren't so overwhelmed

Évaluation :

3

CUSTOMER SERVICE be more kind and respectful to your customers greet your customers when entering the store thank them for there business this goes a long way

Évaluation :

2

Great welcoming staff and very friendly staff and they were very helpful.. Location was clean. I will recommend U-Haul for service.. Thanks again.

Évaluation :

5

The UHAUL that Mrs. Shay Jones operates has always provided exemplary service. I have used this UHAUL location for nearly one decade!

Évaluation :

5

Maintain Shay Jones as this location's prime manager. She and her team are very professional, friendly, and knowledgeable!

Évaluation :

2

N.D.

Évaluation :

4

more vehicle options for more time

Évaluation :

5

N/a

Évaluation :

5

Do a maintenance check on all vehicles. The truck I rented was definitely not up to par! The engine kept stalling and it did not want to crank up a few times.

Évaluation :

5

Rien

Évaluation :

2

I'm sorry for a negative review, but it was a very substandard experience… the truck had check engine light on, low tire pressure light on, (staff said it was ok to drive), it was less than half full of fuel, moderately clean at best, the driver door was sprung and hard to shut. The trailer had a worn (bald on one side) tire rear tandom right side..the ratchets need to be replaced.. i feared that I might have a flat. The kicker as well is: my understanding when booking with Uhaul was that a local rental, same day return was a Flat Fee… i got hit with an additional $.89/per mile fee… this made my move totally un cost effective! The location was not synchronized with gps… apparently the address on Hwy 80 W is shared with another location 5 miles away… more mileage and money wasted… i got the job done, but am not pleased with Uhaul. The staff was ok. I would like a refund for the mileage at least.

Évaluation :

5

Excellent services. wonderful staff

Évaluation :

5

Not sure just keep doing what you're doing

Évaluation :

4

When you have your funds for the rental. Return the money thats owed the customer.

Évaluation :

4

Rien

Évaluation :

3

Thank for your services over the years, however due to financial obligations changes, and your rental rates increased I had to make decision. However, thank for your services.

Évaluation :

5

Manager was very helpful

Évaluation :

5

Met all my needs

Évaluation :

5

10/10 most definitely would recommend‼️💜

Évaluation :

1

Could not get into my storage

Évaluation :

5

Rob and Kym were really professional and nice

Évaluation :

4

I still have not received my $60 deposit back..

Évaluation :

1

I need a return call from Corporate ASAP. I am going to the unit with a dectector

Évaluation :

5

It was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way

Évaluation :

5

I felt safe. And well lighted...and not to pass out...air

Évaluation :

5

Na

Évaluation :

2

Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.

Évaluation :

5

Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.

Évaluation :

5

All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara Collins

Évaluation :

5

The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..

Évaluation :

4

The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.

Évaluation :

3

Only thing I don't like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.

Évaluation :

3

Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service

Évaluation :

5

The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.

Évaluation :

5

Fantastic Service

Évaluation :

1

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

Évaluation :

5

Moved out date 11/4/2021.

Évaluation :

1

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Évaluation :

5

Very clean facility. ALL employees were always helpful and professional.

Évaluation :

5

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Évaluation :

4

It’s was VERY warm for a climate controlled place

Évaluation :

3

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

Évaluation :

1

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

Évaluation :

3

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Évaluation :

2

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Évaluation :

3

Bien

Évaluation :

5

No problems.

Évaluation :

3

Unit leaked

Évaluation :

1

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

Évaluation :

4

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

Évaluation :

3

My card never worked for the door my storage unit was in

Évaluation :

5

The staff was great and took care of everything that needed to be taken care of.

Évaluation :

4

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Évaluation :

5

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

Évaluation :

5

Shay Jones was very polite and professional. Thank you so much for your customer service.

Évaluation :

5

Convince Prices

Évaluation :

1

I have used this facility before and didn't have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it's still just business as usual for them. Now, it's not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

Évaluation :

2

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

Évaluation :

3

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Évaluation :

5

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Évaluation :

4

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

Évaluation :

5

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

Évaluation :

1

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Évaluation :

2

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

Évaluation :

4

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Évaluation :

5

Everything was fine

Évaluation :

5

Staff was more than friendly they were helpful

Évaluation :

1

Rats eat up your furniture

Évaluation :

5

Very friendly and helpful service.

Évaluation :

4

Bien

Évaluation :

4

was very nice and had no problem i would recommand

Évaluation :

1

All my future was mildew. I have to start ALL OVER. Wouldn't tell anyone to use this storage.

Évaluation :

4

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Évaluation :

3

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Évaluation :

2

There are various of storages with better prices

Évaluation :

4

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Merci.

Évaluation :

5

Manager here at this location is very helpful and professional.

Évaluation :