Customer Reviews for U-Haul Storage of Jackson

3786 évaluations

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave)

(601) 352-2607

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCETTE R. 
Évaluation :
5

The staff was very helpful and friendly.

LATOYA J. 
Évaluation :
3

Restrict customer service personal from using their cellphone while taking care of customers.

gregory P. 
Évaluation :
4

Install hydraulic lifts on the back of your new trucks.....thin ramp for loading/unloading is dangerous.

JOHN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elise G. 
Évaluation :
1

Slow only one worker and the tire on the trailer had a cut in it.

Othniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRICK H. 
Évaluation :
5

I think you did an excellent job.

ANDREA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomeika L. 
Évaluation :
3

Drop off at any uhaul

Michell T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise G. 
Évaluation :
3

The oil light was on and it didint drive smooth

SHARMA R. 
Évaluation :
5

Great service

TERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKA D. 
Évaluation :
4

Facility was clean and took good care of me. But I was charged 170 and was told that unless I went over on days and miles I was good. Now today I'm being charged another hundred dollars implying I had the truck an extra day and that it had to be cleaned. We swept the truck and folded all the pads. We picked it up on Friday and returned it on a Saturday. I've already sent one email but unless someone can give me a viable response for the extra charges, I'm contacting better business cause this is theft.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISHONDA M. 
Évaluation :
3

Your worker. So act like they don't no what to do. I always use your service and not going to stop. Merci

LONNIE S. 
Évaluation :
3

I request for a dolly with my rental and it wasn't there .

Tamica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN M. 
Évaluation :
5

Get more trucks

Darnita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERMAN B. 
Évaluation :
3

Inside facility post more info about equipment and its availability. This would alleviate interaction with uncaring clerks

JEANNIE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberlyn Q. 
Évaluation :
3

Not terribly energetic. Not very talkative. Rather unprepared. Not very informative. Outside help not very friendly to white folk. Not rude. Just different to me than to other black folk.

Art W. 
Évaluation :
4

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Latonya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Great customer service and everything was easy and understanding when I had to return.

CARMELITA W. 
Évaluation :
5

I had accept experience . Great customer service from staff!

CASSANDRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ODELL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ella J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YAHAIRA D. 
Évaluation :
5

Friendly folks that are helpful and concerned about getting what you need.

RANDY C. 
Évaluation :
5

I was told all rentals were gone for Sunday. I had filled out a form on line. Sat I went to check, N. View, was told they were out and the one on Ellis/80 were out.!I called all locations. No luck. Later was told Pearl had one. Went to Pearl, they sent me to 80/Ellis. Lady there was great!!!!

CHRISTOPHER B. 
Évaluation :
5

Great experience. The new employee that assisted me was courteous and helpful.

Marcus M. 
Évaluation :
5

Everything was great equipment vehicle and customer service

ANTHONY L. 
Évaluation :
1

I am not kevin tirado diaz you have the wrong email adress

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shardai M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ezsma H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRETA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Love it because you help us

elizabeth C. 
Évaluation :
5

I have gotten to be friends with the people who work here - I rent trailers often. They are so kind and helpful. I cannot think of anything you need to do to improve.

Virginia K. 
Évaluation :
5

Great service

TERRY D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANGELIC P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
1

I turned my keys in during business Hora to the heavy set guy with glasses and he still charged me a after hours fee and that's after I waited in line almost and hour

BOBBY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone G. 
Évaluation :
5

The staff were professional, polite and proficient in the work.

Johnnie G. 
Évaluation :
4

My visa was charged 72 $. And change. But my over all payment was only 57 $and change. Was not credit back to my card what was left over. Back doesn't show anything returned back from u-haul.

GRETCHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONDA M. 
Évaluation :
3

Why customers have to pay a 1 $environmental fee without their chores

MARVIN H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SENECA C. 
Évaluation :
5

Rien

MELVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASANDAS C. 
Évaluation :
5

Everything was great

TEMEKA S. 
Évaluation :
5

.....

MEUNTEZ H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY J. 
Évaluation :
1

Need to stress customer service. I walked in and there were 3 guys on the counter and no other customers. No one asked if they could help me. I had to asked them which one of them was open. And they drag around and move with no sense of urgency.

JOSHUA D. 
Évaluation :
5

Good service

TERRY D. 
Évaluation :
3

The truck leaked water and we drove through a lot of rain from Mississippi to Florida.

MARGUERITE G. 
Évaluation :
4

Bad internet service inside the building. Had to go outside to do the rental progress that requires your phone. And the representative was not very helpful explaining the phone process of it.

TRACY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINAKSHI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTLEN B. 
Évaluation :
2

Have gas in trucks

JULIA C. 
Évaluation :
5

Staff was very helpful and knowledgeable...

WILLIAM T. 
Évaluation :
5

Keep being respectful and courteous like Tony and Shay no matter what the question even if it's asked 3 times they won't let you leave until you understand Marvin Hatch I need a job at U haul

MARVIN H. 
Évaluation :
5

S.O.

ELIZABETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVADAANNETTE S. 
Évaluation :
5

The tow dolly equipment need to be better maintained

MELVIN F. 
Évaluation :
5

Easy process. Good customer service.

LARONDA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty A. 
Évaluation :
4

It was a great experience overall.

HUNTER D. 
Évaluation :
3

Overall unprofessional environment, people on their phones on video calls while I was at the counter, employee was showing my card to the person they were on the video call with and I am concerned that my card info was stolen, did not have all the equipment I had reserved 2 weeks in advance, even though they had it they would not let me have it because my reservation was not as important as the other person's reservation. I was the only Caucasian person there and felt very mistreated. Employees yelling with customers across the store because the customers didn't want to wait in line and instead yelled over everyone to skip the line and employees were ok with it. I would not recommend a white person use this location for any reason.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL D. 
Évaluation :
1

Listen to the customers better! I made a reservation for a 15ft U-Haul. My husband went into the store and said my wife Jana Stevens made a reservation. He was asked my email address and he called me for it. So, with my name an email address she couldn't pull my reservation up. Really! She then went on and started a new rental, with my husband's name only to find out that his only option was a cargo van! The reason we needed this truck was to move our son into another apartment. Using the cargo van there were more trips that was needed! I call the store and spoke with Mr. Emmanuel, Manager! I speak only English an I didn't understand why it was a problem to give me a discount due to the error. I found out by your regional office called me to see if I still would be getting the truck! It was a major disappointment to me because I have done a lot of business with U-Haul in the past, but may have to use another company! Never used this store before. Maybe, you they need a software that could pull up with customers name or email address!

PALMER S. 
Évaluation :
5

Your counter help was excellent, we are elderly and not computer savvy. I failed to get her name, but she was very very helpful. She does however need more help.

PRENTIS C. 
Évaluation :
5

Parking lot rep was very helpful and patient while assisting me in parking the trailer. I did warn her I only drive in forward, lol.

Jerome M. 
Évaluation :
4

S.O.

DIANN W. 
Évaluation :
1

When I ordered my U-Haul I also paid for an appliance dolly. When I showed up to get my truck they didn't have the dolly. How would I move big items into the truck I asked and was told sorry they didn't have any dolly's.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYARDRIC B. 
Évaluation :
3

Overall the experience was okay.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY T. 
Évaluation :
5

All is well

TERRY D. 
Évaluation :
5

Nothing it was great service thank you

Sheila D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan B. 
Évaluation :
4

Customer service was not good at all

Chelsea A. 
Évaluation :
5

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

WARNER H.  |  Expérience générale 
Évaluation :
5

Shay Jones was very polite and professional. Thank you so much for your customer service.

Keyonna M.  |  Premières impressions 
Évaluation :
5

Convince Prices

Helping Hands C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherman S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa G.  |  Expérience générale 
Évaluation :
1

I have used this facility before and didn't have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it's still just business as usual for them. Now, it's not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

DORIAN C.  |  Expérience générale 
Évaluation :
2

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

christopher c.  |  Expérience générale 
Évaluation :
3

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Monterius H.  |  Expérience générale 
Évaluation :
5

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Paul R.  |  Premières impressions 
Évaluation :
4

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

bridget c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASMINE L.  |  Expérience générale 
Évaluation :
5

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

larry h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

julia j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keira K.  |  Premières impressions 
Évaluation :
1

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Canzatia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P.  |  Expérience générale 
Évaluation :
2

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

christopher c.  |  Premières impressions 
Évaluation :
4

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Betty W.  |  Premières impressions 
Évaluation :
5

Everything was fine

Calandria J.  |  Expérience générale 
Évaluation :
5

Staff was more than friendly they were helpful

Larry W.  |  Premières impressions 
Évaluation :
1

Rats eat up your furniture

briana m.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful service.

willie j.  |  Premières impressions 
Évaluation :
4

Bien

Patrice S.  |  Expérience générale 
Évaluation :
4

was very nice and had no problem i would recommand

angela l.  |  Premières impressions 
Évaluation :
1

All my future was mildew. I have to start ALL OVER. Wouldn't tell anyone to use this storage.

JAYABENIE T.  |  Expérience générale 
Évaluation :
4

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

cherish m.  |  Expérience générale 
Évaluation :
3

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Bill W.  |  Expérience générale 
Évaluation :
2

There are various of storages with better prices

Raven W.  |  Expérience générale 
Évaluation :
4

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Merci.

Hortencia K.  |  Expérience générale 
Évaluation :
5

Manager here at this location is very helpful and professional.

humera m.  |  Expérience générale 
Évaluation :
1

Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

KENNETH S.  |  Expérience générale 
Évaluation :
3

I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

patricia c.  |  Premières impressions 
Évaluation :
3

My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

Vanna L.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful ❤️

angel v.  |  Premières impressions 
Évaluation :
1

Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

christian w.  |  Expérience générale 
Évaluation :
5

Excel

SHAWANA S.  |  Expérience générale 
Évaluation :
3

Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping's on my stuff.

Asha S.  |  Expérience générale 
Évaluation :
2

The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

brad t.  |  Expérience générale 
Évaluation :
5

Everything that was done was customer oriented.

mose j.  |  Premières impressions 
Évaluation :
5

Excellent

willie m.  |  Expérience générale 
Évaluation :
3

It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Ashley I.  |  Expérience générale 
Évaluation :
1

The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Dwight H.  |  Expérience générale 
Évaluation :
2

My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Joshua C.  |  Expérience générale 
Évaluation :
4

There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

Patrice S.  |  Expérience générale 
Évaluation :
2

U-box container wasn't ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

David B.  |  Expérience générale 
Évaluation :
2

My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

betty b.  |  Expérience générale 
Évaluation :
3

The rodents were a bit of an issue and ate through some of my furniture.

DANIELLE C.  |  Expérience générale 
Évaluation :
2

When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would've had any furniture worth keeping if i kept it stored longer.

tessie H.  |  Expérience générale 
Évaluation :
5

Everyone was really nice and professional

marcus c.  |  Expérience générale 
Évaluation :
4

Good feedback from staff.

TYRE J.  |  Expérience générale 
Évaluation :
3

Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.

Ira K.  |  Expérience générale 
Non reviews have been submitted for this location.

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