Le client n'a pas laissé de commentaire.sandy S.
Customer Reviews for U-Haul Storage of Jackson
Pour nous contacter
Jackson, MS 39204
(E Of Ellis Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
1. Ants crawling over cab. I killing them. 2. Arm rest falling off passenger side door.3 car pocket that holds paper all the way out and metal plate hanging under dash board 4.Air coming through driver side window and doors . Loud noises rattling coming from driver side door. 5. Parts of side finder/ skirt of truck came lose stcking out from side of truck. We thought it was going to puncture back tire or fly off and hit someone car. We thank God nothing didn't happen to us and others on the highway. I found out I was supposed to been asign a new truck. The worker put me in that bad truck and told me to take a picture of the damage rail. I saw that other truck sitting out there. The truck was on empty. She said it may make it to service station. She refused to give me the new truck. I had to get to Texas at a certain time. The window was cracked on driver side. People on highway kept getting our attention about the metal strip sticking out from truck. It was a horrible experience!!!!!! Jesus took care of us!BARBARA W.
They need to make sure it iwork correctly, at times had a problem with the transmission changing gear.CHARLES S.
Le client n'a pas laissé de commentaire.david O.
Le client n'a pas laissé de commentaire.John M.
It was ok. Customer service was nice and professional tho. Just at night it's hard to return a unit whenever they put everything in the way. Do better.Kyle Y.
Le client n'a pas laissé de commentaire.Christopher P.
They charged way to much and said stuff was missing I have pictures and videos of everything when the truck was dropped offAmber H.
Make sure the address is correct. When we put the return address in the GPS system, it took us several blocks away.Kelcey W.
Great professional service.Tarrah L.
Le client n'a pas laissé de commentaire.LADONNA C.
Le client n'a pas laissé de commentaire.david J.
Le client n'a pas laissé de commentaire.Diamond T.
Attendant was helpful and very nice. He took care of everything.Christopher L.
Le client n'a pas laissé de commentaire.Jeffery W.
Le client n'a pas laissé de commentaire.chad B.
My reservation didn't work out at the pearl location due to a no return on the vehicle. They told me they would send my reservation to the Jackson location but that didn't work out either. The Jackson location got me set up and on my way as fast as I could have expected. Will use them again. Thanks to them.Kevin U.
Le client n'a pas laissé de commentaire.LAPORSHA H. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron T.
Le client n'a pas laissé de commentaire.Debra T.
All is wellTERRY D.
Le client n'a pas laissé de commentaire.Terrance H.
Le client n'a pas laissé de commentaire.Derrick P.
The beginning of the experience was a little rough but over all they corrected and advance to make things right in a timely manner and I thank them for that and will continue to think of them first for my rentals.Rodney M.
The young lady was very helpful and took care the return for me within 15 minutes she is great I give her a hundred percentJerry H.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.KEMITASHI A.
Le client n'a pas laissé de commentaire.WANDA R. | Expérience générale
More front desk helpBurnett L.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.John L.
Staff and service was just average. The agent was nonchalant when I returned the truck. Personally, I always get my customers with a smile and thank you no matter how is feeling. She did promise my $3 refund on an overage which I received about 3 days later. But, I noticed I was double charged $20 for boxes that I bought. I figured that would have been refunded, too if it was an oversight... But, haven't seen any refund. On the website, it showed 4 climate controlled storage units available. But, in actuality, that facility didn't have climate control. So, no, I was not impressed at all.judi V.
The drink machine had old drinks ,no one called back yet to service us! I have insurance and noone has called me about it rain in my unitlaquetta P.
Le client n'a pas laissé de commentaire.Sierra D. | Expérience générale
Le client n'a pas laissé de commentaire.Attila K.
Le client n'a pas laissé de commentaire.Brandon J.
Store Manager, Ms Shay was outstanding willing to work with her any day. Pays attention to details and very knowledgeable.Michael A.
The app did not work well on cell service. When I arrived to pick up the truck there was a line out the office door. The signage did not give clear direction of the bar code to scan, another customer figured it out after waiting 15 minutes. Even then the app did not work well on cell service.Richard K.
Le client n'a pas laissé de commentaire.Dominica S.
Le client n'a pas laissé de commentaire.Tracey C.
Le client n'a pas laissé de commentaire.Thomas W.
All employees need to be trained on computers, how to research reservations for a customer. I rented the truck to move and I made a reservation for storage I was told that All storage book. After I found another storage location; on returning the truck, come to find that one was mine.Thomas H.
Verifying the trucks better, and actually providing the correct gas and not charging people for gas that was never in the truck.DERRICK D.
Le client n'a pas laissé de commentaire.Charles R.
Le client n'a pas laissé de commentaire.Ronald D.
Get some dollysKemitashi A.
Le client n'a pas laissé de commentaire.Marie P.
Le client n'a pas laissé de commentaire.victor G.
Le client n'a pas laissé de commentaire.Paul W.
Nothing at this timeSamuel T.
I could not get a partial fee for the amount rental, it seem to keep totaling up. I replace the gas only use the truck for about five hours instead of the 24 and the bill went up to around 99 dollars. I am wondering what happen to 39.95. I am still looking for hidden fees. There a safe move coverage for 14; I guess I was charge that for moving the truck. ???Linda B.
Le client n'a pas laissé de commentaire.Timothy S.
More accurate directions/address to the location. It was difficult to find the locationEric D.
Le client n'a pas laissé de commentaire.helen T.
Le client n'a pas laissé de commentaire.Carl C.
Le client n'a pas laissé de commentaire.gregory P.
Le client n'a pas laissé de commentaire.Kayla A.
Le client n'a pas laissé de commentaire.Kerry M.
Le client n'a pas laissé de commentaire.Dance O. | Expérience générale
Very pleasant UHaul experience from beginning to end.Karen J.
I was supposed ti have a dolly and this location didn't have any and no one contacted me before hand to let me know.Michael M.
Le client n'a pas laissé de commentaire.Antoine L. | Expérience générale
Everyone was nice keep it with good customer serviceClinton M.
Le client n'a pas laissé de commentaire.DENNIS C.
Le client n'a pas laissé de commentaire.Damian S.
Le client n'a pas laissé de commentaire.KELSEY L. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID N.
The truck needs maintenance really bad! The AC doesn't work as well.Traci S.
Le client n'a pas laissé de commentaire.Phillip B.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.DARRYL J.
Le client n'a pas laissé de commentaire.Retha M.
Le client n'a pas laissé de commentaire.Tasha B.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Catherine S.
Le client n'a pas laissé de commentaire.Titus D.
Le client n'a pas laissé de commentaire.latasha S.
Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.Daphne A. | Premières impressions
Le client n'a pas laissé de commentaire.BESSIE LEE K. | Expérience générale
Le client n'a pas laissé de commentaire.Erica S.
Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.DICK B. | Expérience générale
The young lady checked us in quickly and we were on our waytracy J.
Le client n'a pas laissé de commentaire.Dejuanna P. | Expérience générale
I will never use uhaul again! Originally a hold for 110. Was put on my account then the final charge of 305 was charged on the 2nd and on the 3rd another charge of 203 was put on my card again, now I am told after a few days it will be put back into my account! I am just moving what if i did not have that kind of money in my account that is a total of over 500. At one time taken out of my account! For a 10 feet truck that said 19.99. I will Never use your service again and I want my money back in my account asap!Katrice J.
All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara CollinsBarbara C. | Expérience générale
Give a gift to value customersdarren S.
Le client n'a pas laissé de commentaire.Shirley S.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Ruthie F.
They were ery helpful l, I even left some belongings in the truck when I was done and they called back making sure I received my items backMalik M.
Great JobJeremy J.
Le client n'a pas laissé de commentaire.Clarence W.
Le client n'a pas laissé de commentaire.Stacia G.
Le client n'a pas laissé de commentaire.Debra W.
I tried to change the location of the drop-off to a different one that was more convenient and couldn't do it online and never was able to get anyone on the phone. I went over on my miles and was charged due to the location of the drop-off.Eric S.
I requested to have a rental from the Pearl MS location (2234 Hwy 80 E Pearl MS). This was confirmed to me over the phone. However, when I went to that location, I found out the reservation was actual made for the 2234 Hwy 80 W Jackson MS location, an additional 5 miles away from where I was in a terrible part of town. More efforts should be mad to distinguish these two locations for your national team. I do not recommend anyone go into that part of Jackson. Nothing is wrong with the actual store, only its location surrounded by crime.Nathan D.
Le client n'a pas laissé de commentaire.sharle W.
Service was greatDamasia J.
First time using the cellphone check-in. It was a challenge to find the truck and figure out where I'm supposed to park my car. The Staff were great, the truck was good, the process not so much.Victor H.
Le client n'a pas laissé de commentaire.Gia W.
Excellent service à la clientèleCharles L.
Show your employees some appreciation because they all were very professional and nice. 5 star serviceJeremy L.
Le client n'a pas laissé de commentaire.Willie B.
Much better process than the old days of renting.Johnny C.
Le client n'a pas laissé de commentaire.CarolDenise D.
I think the clerk needs more training in customer service, she came off a bit rude in my opinion.Felicia H.
Reserved uhaul a week in advance nd was not notified that what I reserved was not available. Had to visit 3 different locations to get a uhaul.Ricareo H.
Le client n'a pas laissé de commentaire.Damian S.
Do not rent out a trailer you do not have and then call the day of and say you have to drive 2 hour away to pick up And return to that 1 hour away location. Then, try to rent smaller trailer for same price.Randy P.
Le client n'a pas laissé de commentaire.Guillermo R.
Nothing everything was greatVONCILLE J.
Le client n'a pas laissé de commentaire.Erica H. | Premières impressions
The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca K. | Premières impressions
Le client n'a pas laissé de commentaire.pamela r. | Expérience générale
Le client n'a pas laissé de commentaire.Tracey W. | Expérience générale
The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.john b. | Expérience générale
Only thing I don't like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.Tonya O. | Premières impressions
Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer serviceDeundra M. | Premières impressions
Le client n'a pas laissé de commentaire.lisa w. | Premières impressions
The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.CHERYL L. | Expérience générale
Le client n'a pas laissé de commentaire.Shawna B. | Expérience générale
Fantastic ServiceAlexandira S. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrene R. | Online Move In
The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.janice r. | Expérience générale
Le client n'a pas laissé de commentaire.ronnie h. | Expérience générale
Moved out date 11/4/2021.Curtis B. | Expérience générale
I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!Tommie W. | Premières impressions
Very clean facility. ALL employees were always helpful and professional.Candace C. | Expérience générale
I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.Pinkie D. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTINE B. | Premières impressions
It’s was VERY warm for a climate controlled placeJazmyn N. | Premières impressions
When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possibleQUEEN B. | Expérience générale
To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his toteQUEEN B. | Premières impressions
Le client n'a pas laissé de commentaire.Darlene B. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher B. | Expérience générale
Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crewLatoya F. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis K. | Premières impressions
Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.Destiny H. | Expérience générale
BienWalter E. | Premières impressions
Le client n'a pas laissé de commentaire.WANDA R. | Expérience générale
No problems.Shekia R. | Expérience générale
Le client n'a pas laissé de commentaire.shatandria m. | Premières impressions
Unit leakedJohn M. | Expérience générale
Le client n'a pas laissé de commentaire.brad l. | Expérience générale
Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATSsheila j. | Expérience générale
Le client n'a pas laissé de commentaire.Lillian H. | Premières impressions
Le client n'a pas laissé de commentaire.ronnie h. | Premières impressions
Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.calvin n. | Expérience générale
Le client n'a pas laissé de commentaire.Nekysha W. | Expérience générale
My card never worked for the door my storage unit was inKIMESHIA W. | Expérience générale
The staff was great and took care of everything that needed to be taken care of.shelby P. | Expérience générale
Le client n'a pas laissé de commentaire.TORNESHA S. | Expérience générale
Le client n'a pas laissé de commentaire.Keyonna M. | Expérience générale
Overall my experience was alright only saying that because I found rat pellets on some of my furniture.Latonya W. | Expérience générale
Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!WARNER H. | Expérience générale
Shay Jones was very polite and professional. Thank you so much for your customer service.Keyonna M. | Premières impressions
Convince PricesHelping Hands C. | Premières impressions
Le client n'a pas laissé de commentaire.Sherman S. | Expérience générale
Le client n'a pas laissé de commentaire.Vanessa G. | Expérience générale
I have used this facility before and didn't have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it's still just business as usual for them. Now, it's not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.DORIAN C. | Expérience générale
I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.christopher c. | Expérience générale
The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨Monterius H. | Expérience générale
Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good AgentPaul R. | Premières impressions
Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)bridget c. | Expérience générale
Le client n'a pas laissé de commentaire.Betty W. | Expérience générale
Le client n'a pas laissé de commentaire.JASMINE L. | Expérience générale
Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothinglarry h. | Premières impressions
Le client n'a pas laissé de commentaire.julia j. | Expérience générale
Le client n'a pas laissé de commentaire.Keira K. | Premières impressions
bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn upCanzatia L. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin P. | Expérience générale
The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.christopher c. | Premières impressions
Rented a storage could not get in it had to go back to office to enter card that was given do not work.Betty W. | Premières impressions
Everything was fineCalandria J. | Expérience générale
Staff was more than friendly they were helpfulLarry W. | Premières impressions
Rats eat up your furniturebriana m. | Premières impressions
Very friendly and helpful service.willie j. | Premières impressions
BienPatrice S. | Expérience générale
was very nice and had no problem i would recommandangela l. | Premières impressions
All my future was mildew. I have to start ALL OVER. Wouldn't tell anyone to use this storage.JAYABENIE T. | Expérience générale
The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peerscherish m. | Expérience générale
Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the miceBill W. | Expérience générale
There are various of storages with better pricesRaven W. | Expérience générale
I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Merci.Hortencia K. | Expérience générale
Manager here at this location is very helpful and professional.humera m. | Expérience générale
Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.KENNETH S. | Expérience générale
I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.patricia c. | Premières impressions
My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.Vanna L. | Expérience générale
Very friendly and helpful ❤️angel v. | Premières impressions
Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependablechristian w. | Expérience générale
ExcelSHAWANA S. | Expérience générale
Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping's on my stuff.Asha S. | Expérience générale
The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!brad t. | Expérience générale
Everything that was done was customer oriented.mose j. | Premières impressions
Excellentwillie m. | Expérience générale
It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.Ashley I. | Expérience générale
The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.Dwight H. | Expérience générale
My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.Joshua C. | Expérience générale
There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.Patrice S. | Expérience générale
U-box container wasn't ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.David B. | Expérience générale
My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it andbetty b. | Expérience générale
The rodents were a bit of an issue and ate through some of my furniture.DANIELLE C. | Expérience générale
When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would've had any furniture worth keeping if i kept it stored longer.tessie H. | Expérience générale
Everyone was really nice and professionalmarcus c. | Expérience générale
Good feedback from staff.TYRE J. | Expérience générale
Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.Ira K. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!