Customer Reviews for U-Haul Storage of Loveland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Loveland

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Carla S.
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Customer did not leave a comment.

Santee M. | First Impressions |
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Customer did not leave a comment.

Daniel S.
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The staff was very helpful and friendly

James M. | First Impressions |
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Customer did not leave a comment.

Willow F. | Overall Experience |
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A bit dusty but a great place.

jennie B. | First Impressions |
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Customer did not leave a comment.

Victoria M.
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I was late returning my rental truck and the lady was rude. Over booking rentals and not allowing for truck flill ups or set backs causes conflict. Further more because I was late by an hour I was charged another day. Will I use your service in the future is a definite NO!!!

Vicki k. | First Impressions |
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I cannot say enough good things about my experience. The office manager, Darlene, (I'm assuming she was the manager) was ABSOLUTELY wonderful. We had an issue with the lock, and she took care of it with no questions asked. She was friendly, helpful and just a delight to work with. I would give her 10 stars if I could.

Jorge R.
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Customer did not leave a comment.

Theodora K.
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Customer did not leave a comment.

John S.
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Remind renters that the truck has a tow/haul gearshift that comes on automatically every time you start the truck.

Ted H.
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SHE IS VERY GOOD AT HER JOB IN LOVELAND, CO, MADE MY RETURNING THE DOLLY A LOT EASYER THAN PICKING IT UP. SHE IS VERY WARM , PERSONAL AND ATTENTIVE.

Scott T.
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Customer did not leave a comment.

Steven H.
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Staff was very nice, and explained everything well!

Meklit M.
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Customer did not leave a comment.

Roy E. | Overall Experience |
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Great people, great service. Good location. Thanks for the help and the smiles Roy E Erickson

Simon M.
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Trailer was covered in several pounds of ice. Would’ve liked if it was knocked off before we got it but other than that was good

Gary H.
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Was hard to find the location, but the personal was great.

MEL W. | Overall Experience |
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Darlene was always understanding and treated me well. I would appreciate a notice of any auctions. Thanks.

Dallas S. | Overall Experience |
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Great customer service

Denise G.
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The customer service at this location is outstanding..

Bonnie W.
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Customer did not leave a comment.

Frank G. | Overall Experience |
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Staff was always helpful and nice.

Amy K.
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Thank you.

Masako F. | Overall Experience |
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Staff was very helpful

Kenneth S.
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Customer did not leave a comment.

Gerald N.
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Everything was perfect and easy.

Paul D.
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Customer did not leave a comment.

BRIAN B.
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Customer did not leave a comment.

Adam H.
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Customer did not leave a comment.

Patricia N.
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Have a way for us "short" people to easily get in and out of the U-haul truck. I ended up having to carry a step ladder with me to climb in and out of the truck. That is so aggravating!!

benjamin G.
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Customer did not leave a comment.

Dominic K.
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It’s a very small entrance and it was blocked when I got to the site. I had hardly any idea on where I should go or park before speaking to the friendly lady there.

John C.
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Customer did not leave a comment.

Jennifer L.
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The staff was flexible when I needed to change the times. Friendly and a pleasure to work with.

Alex M.
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The 15' box truck overall has some maintenance concerns, the alignment is off and the wiper blades need to be replaced. I have rented this truck twice now and both times these issues have been present. Staff has always been kind and polite, would recommend to others.

Elda D.
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Customer did not leave a comment.

Jeremy A.
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The experience I had at U-Haul storage of Loveland was great! The woman at the front desk was fast and friendly. She got me a truck quickly and I was on my way! Thank you! However, my over all experience with UHaul was awful this time around. I tried to reserve a truck at a different location on Saturday morning. I drove the the storage place that it said the truck was at. When I got there, I planned to use my phone to pick up the truck. The truck was behind a locked gate. I tried to use U-Haul.com to start the process thinking that they would probably give me a gate code. The U-Haul website could not verify that I was in the correct location and kept telling me that according to my GPS, I wasn’t in the right spot. I was. I then call U-Haul, waited 20 min on hold to get through to someone. That someone told me I actually had to be inside the gate at the storage place for GPS to locate me correctly. She then put me on hold to see if she could get the gate code. 30 min later, I rang through to the same line I called the first time only to be told there nothing they could do for me and that I would have to call someone locally to get help. No solution offered. Horrible customer experience.

Jasmine C.
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Customer did not leave a comment.

roxanne S.
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Amazing people to work with

kyndall k. | Overall Experience |
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Everyone that I worked with was helpful and super friendly. Great experience.

Richard H. | Overall Experience |
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filled my needs

Tatianna C.
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Customer did not leave a comment.

Keith S.
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Customer did not leave a comment.

Steven B.
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Excellent management, very kind and knowledgeable

David D.
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Customer did not leave a comment.

Frank G. | First Impressions |
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Very friendly service. Very Helpful. Very nice and secure facility.

Monica L.
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I am unhappy I got charged a late fee when I dropped the truck off almost 5 hours before it was due.

PATRICK G. | Overall Experience |
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The staff was always helpful and happy to help. Access times were always convenient. Only complaints: the inside of the unit was always dirty and they parked trucks along fence blocking traffic.

lori R.
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Customer did not leave a comment.

ANN M.
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I don’t think U-Haul Location knew that the windshield leaked air like a sieve. We had to duct tape it several times to try to mitigate the ear piercing noise.

Patrick D.
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I rented a 19.95 van with the final charge over $48.00 dollars. I filled up the tank above the level it was given to me. I provided my insurance information, Due to what I believe was a over charge, I will not use uhaul again if I can avoid it

Jessica A.
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Sometimes I Wish I could reach the location by phone, not some call center, They are much better to talk to..Awesome customer service. The last time i spoke with a Call center guy he was VERY RUDE. But the people at this location, are the best!~ They care and always try to help you. This Location has Great Customer Service ! They always care about their customers.

Mary B.
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The truck road a bit rough on the highway. Check the shocks??

Stephen P.
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Of all the times I've ever used a U-Haul the manager at this location was the best she was very helpful very courteous and now my favorite of all time I would go out of my way to rent from that location

Katherine D. | Overall Experience |
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Darlene was GREAT. I've rented trucks/storage from Uhaul many many times over the years, and she was easily the best representative I've worked with. Super helpful, super knowledgable, and very kind.

Christopher P.
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Well when someone calls to extend their time by 4 hours and the person on the phone says no problem and that they weren’t going to charge me for the extra time it would be nice to have that happen. When I went to return the truck they charged me for a whole extra day. Why am I paying for an extra day for 4 hours of use? It would be nice if one hand would talk to the other or that they tell you exactly how things are going to go. That was the worst to get the truck back and hear that. Very disappointing.

Adam H.
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Customer did not leave a comment.

Pamela S.
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Greeted me immediately and took care of my arrival at my destination. Very professional and welcoming.

Megan W.
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Dropping off was very easy, and the lady was very nice! I loved it because it was open on Sunday.

James H.
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Excellent

ronny f. | Overall Experience |
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Expensive for an outside unit, small as well for the cost.

kevin k. | Overall Experience |
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N

minor k. | Overall Experience |
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was there for less than a month

Toby B.
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One of the staff members did not understand that there was an adapter to convert my smaller hitch opening to a standard hitch opening into which I could put the normal U-Haul ball hitch. In fact, he went so far as to tell me that such a thing did not exist and that I could not tow the trailer I had reserved with my car's hitch. Fortunately, I had talked to my car dealership and other U-Haul locations (I was originally scheduled to pick up elsewhere and they told me that they had the needed adapter), and knew that they existed. Despite being assured on the phone beforehand that I could purchase the adapter at this U-Haul location, I was forced to go to AutoZone to get the needed part. However, after doing this the woman (I can't remember her name) who was in charge of everything was delightful and helpful.

Ralph W.
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Customer did not leave a comment.

Shadrick J.
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I initially requested this location as my preferred pickup location. I received a call the day before saying the truck would be ready. Come to find out, this location was not the one that called. Uhaul redirectednmy pickup location but I never received an email explaining this so I went to this location. This location had a truck available and got me on my way. However now I've paid twice. I will be waiting for my refund for the first rental Inpaid for. Thanks to these guys for keeping my day on track.

mark m. | Overall Experience |
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Staff all friendly

Richard W.
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Customer did not leave a comment.

Elizabeth L.
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Customer did not leave a comment.

Tamara T. | Overall Experience |
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Excellent service.

john j. | First Impressions |
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It was fast and easy, and I like that. The storage space was very clean.

NEVA B. | Overall Experience |
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The only negative comment I would offer is the pricing going up so frequently

Raymond M.
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Customer did not leave a comment.

Marcel M.
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Customer did not leave a comment.

Ariana G.
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We were given a hard time upon returning the uhaul truck we only used for an hour and never left it's site. The woman working told us we would have to pay for the damage (that we did not do) on the truck. Said damage was a tiny little paint chip/nic. Bad customer service. That chip was there before we used it.

Robert T.
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The person that checked us in was accommodating and friendly. It was a good experience. Thank you!

Karl S.
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Customer did not leave a comment.

Howard G.
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Darlene was very friendly and helpful

BETTE O.
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Customer did not leave a comment.

Jeanne D.
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Customer did not leave a comment.

Giovanni M.
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Very helpful manager, she made sure she took care of the needs for my local move.

eva F.
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I was just wondering why I was charged another 54.00 when I returned it. I even returned it 24 hours early and still was charged extra and I don't even know why.

Sarah D. | Overall Experience |
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We have utilized storage facilities all over the country and this location has the best service we have ever experienced! Both the manager and Bridgett are very customer service oriented & friendly!A+

Megan A.
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Very small area to drop off an auto trailer and 15’ truck.

linda r. | Overall Experience |
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Most helpful and nice.

Ryan L.
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Customer did not leave a comment.

Joy K. | First Impressions |
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Very friendly and knowledgeable.

Cory J.
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Lady that took care of me was great!

Tony L.
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Customer did not leave a comment.

john b. | Overall Experience |
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Excellent service. Thank you for all your help.

marianne B.
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Ask for Bridget she is wonderful gives excellent customer service! I will.rent from this location again because of Bridget. Thank you Marianne Bruckner

marianne B.
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Ask for Bridget she is wonderful. Excellent and efficient customer service. I was really impressed with her and will rent from her again.!!

Stephanie R.
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I reserved a truck for noon, received email saying 10 went to Ft. Collins (an hour plus drive), they couldn't find a reservation for my truck. They had me go to Loveland, Co to get the truck they found my reservation for 3:30 that afternoon. I had no idea about all of this. They did however give me a price break. On my U box rentals I am again disappointed in U Haul. They charged me the full month's rental for three days. They don't prorate. I would be careful using any of their services.

Dan B.
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Experience was good. I really liked the online pickup.

Eric A.
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Great people at the Loveland location. As for your online booking, it's absolutely revolting. Don't have the option where I can pick up in Fort Collins then have the computer switch my pick up time and location and confuse the hell out of me. I've never in my entire 24 years on this planet been so stressed out because of a damn Uhaul. Yesterday my pick up time changed again for no reason and I had to call to make sure I was still set for 9am. I was flabbergasted. Thank the heavens for the great Loveland customer service. But your online booking sucks and I won't be using it again.

David C. | First Impressions |
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Very friendly and professional when checking me in. Helped me figure out what I needed to go to bet situated. We willing to let me unload truck as I had movers being paid hourly, paperwork after

Jose C.
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More of a storage location then drop off..Customer service should have known that place can t handle 20 ft..but management was very helpful and took the truck.

Patrick F.
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No notification of pickup location change over 20 miles away from original pickup location

ronald O.
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The original reservation was cancelled and I was given the wrong information. Your call center operation was where the wrong information was given. The lication where I got the equipment did a great job.

Nicolette M.
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They never fail to deliver the best customer service. I only use this location no matter where I'm going.

Jerry P. | Overall Experience |
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What?

Jerry R.
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Great support to get everything in order at the last minute, very helpful and convenient.

Aida B.
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I prefer doing business face to face. The 24/7 thing is nice but can be frustrating to a smartphone illiterate. But all in all, it was a good experience. Thank you.

Leeann C. | Overall Experience |
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Thank you...

Branden M.
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Customer did not leave a comment.

Steve H.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Larry B.
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The lady at this location was very kind and helpful. There was a problem with the charge on the computer. We were quoted $60.00 with tax to be added. The amount came to 152.00 or something close to that and the lady at the location tried a couple of times to change it back to the $60.00 amount but it wouldn't go thru the system to the amount that we were quoted. She then tried to email for help and the response to the email was that they didn't know exactly what happened, and that it still sould have been the $60.00 amount plus tax. Anyway, we had to get going, but, we still feel like we should be refunded for the $50. To $ 60 over the amount quoted. It would be great if we could still somehow get that refunded to us. Sincerely, Larry and Vickie Bathauer, Loveland , Colorado.

Justin B.
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Not happy with the price, the $29 a Day is amazingly misleading The staff and location were great

BOB H. | First Impressions |
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Good customer service

justin M.
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Customer did not leave a comment.

christian a. | Overall Experience |
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Darlene was very nice and easy to work with.

Jerry M.
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Customer did not leave a comment.

Mark S.
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Was a great experience renting at U-Haul.

Lawrence L.
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Customer did not leave a comment.

anthony M.
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Knowledgeable friendly people who know how to do business

DAVID T.
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Get rid of your answering service and if my credit card gets hacked im sending them to you

Kimberly D. | First Impressions |
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The woman who helped with setting up my rental unit was Very helpful.

Felix B. | First Impressions |
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Had to drive 3 miles to drop off truck and tow dolly to another facility. I had fugure how to get back without a car. Thank God the people here are friendly and gave me a ride back to my car.

LINDA J.
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Customer did not leave a comment.

Mike G. | First Impressions |
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The staff is very friendly and extremely helpful. The site is clean and seems to be very secure.

Zachary B.
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Says online that the van costs $19.95 but on paper it costs almost $70 so that was confusing in budgeting for the van

Alyssa R.
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Customer did not leave a comment.

Stacey N. | First Impressions |
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Very helpful customer service

sarah p. | Overall Experience |
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I would like to thank darlen and brijett at the uhaul storage on lincon ave in loveland for making this move as easy and friendly as they could they went above and beyond to help me thank you both

ROY S.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Dennis S.
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Darlene was very helpful and courteous. She is also very product knowledgeable.

Adam H.
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Bridget was very helpful and accommodating. Impressed with her customer service skills!

John D. | Overall Experience |
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Everyone that works there was very pleasant and considerate.

carol S.
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Awesome customer service and professional staff!!

Kurtis H.
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Customer did not leave a comment.

Ellie R.
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Customer did not leave a comment.

David J.
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Very courteous and helpful staff.

bob S.
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Great service! Quick check in and Check out!

gary s. | Overall Experience |
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Good clean safe facility.

john H.
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We were initially quoted $129 by the Windsor Uhaul and told to pick up vehicle in Loveland. When we arrived, they quoted over $200. Bridget (many thanks to her!) straightened it out but we lost about a half hour off of our schedule. Then, the van had no working heater or defrost (7 degrees at the time!), so Bridget had to change the vehicle for us, which took more time. We lost about an hour off of our schedule that day. The positives were Bridget's help and the van we ended up with was a good vehicle.

Jacob C. | Overall Experience |
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I would recommend this place! Ladies inside was friendly and helpful.

Chris H. | Overall Experience |
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Great service. Served our needs perfectly for temporary storage

sheree b. | Overall Experience |
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The ladies in the office were more than helpful and kind....great facilitiy.

John D. | Reservation |
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He talked to me and I explained what I was needing and he got me into just what I was needing. Very nice gentleman.

Kate R. | Overall Experience |
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Great staff

Kenny M. | Overall Experience |
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Great company to work with.

Omar C. | Overall Experience |
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After searching around for prices this storage was one the best. Not only was their price low but all three employees I dealt with through out the one month I paid for were super nice and helpful! TU!

Nathan H. | Overall Experience |
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You have a great manage at this location

jeanne s. | Overall Experience |
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Thank u

nancy b. | Reservation |
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it was kinda a long process to sign up, but customer service was courteous and helpful.

ronny f. | Reservation |
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The customer service provided was excellent; however the quality of the unit is below average. It is clean, but dimensions are smaller than 5x10 and it is costing me $80.

Connie S. | Overall Experience |
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Very friendly staff

Heather B. | Overall Experience |
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Facility was clean and the attendant was very helpful and accommodating. She was knowledgeable and friendly.

Becky W. | Overall Experience |
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Darlene was always especially helpful when i went into the office esp on those warm afternoons. Thanks Darlene!

Marcelino P. | Reservation |
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Thank you for your help and services. M. Perez

Heather B. | Reservation |
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The staff was very friendly even when it was busy in the office. The facilities are clean and well maintained. I definitely recommend this location.

MONICA G. | Overall Experience |
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My Space was broke into

TOMMY M. | Overall Experience |
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Darlene was very professional & courteous. She was very thorough & explained things very well. Thanks again! Tommy Mullen

Forrest L. | Overall Experience |
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Good

KAREN M. | Overall Experience |
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Everything was good when I cleaned out the storage unit I did see mouse dropping so I'm hoping we didn't take any with us. after being there for 6 1/2 years managers changed a lot and price went too

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