Le client n'a pas laissé de commentaire.Michael F. | Expérience générale
Customer Reviews for U-Haul Storage of Loveland
Pour nous contacter
Loveland, CO 80538
(North of hwy 287 on Lincoln)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
No complaints. Friendly, helpful, I was well taken care of!THOMAS J.
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.Laura O.
Le client n'a pas laissé de commentaire.RACHEL R. | Premières impressions
Thank you for providing the excellent service and clean well taken care of facilityDouglas K. | Premières impressions
Guaranteeing bring able to reserve a truckCONNY S.
I gave good marks to this location, but the online portion of my experience was awful. I'd rate it ZERO. It was incredibly complex, the wait times were long, and even though I made a reservation, you changed my pick-up location TWICE. That's no good. When I went to pick up my van, the clerk also couldn't access your system and it took a while. Not professional. The online (and call center) experiences added great stress at an already stressful time. I will avoid U-Haul in the future.Patrick O.
Le client n'a pas laissé de commentaire.Nick A. | Expérience générale
This location is fantastic! Wish I could rate it over 5 stars, highly recommended to use them.Cathy M. | Expérience générale
Le client n'a pas laissé de commentaire.Harry L.
Le client n'a pas laissé de commentaire.Enrique a. | Expérience générale
Le client n'a pas laissé de commentaire.Maurice B. | Expérience générale
Le client n'a pas laissé de commentaire.Richard W.
Thank you for keeping my storage items safe over the last 2 years! Great service and staff!Ellen B. | Expérience générale
Superb service. Thank you.Kevin C.
Well for starters, don't let customers reserve 24/7 truck rental if the place doesn't do after hours service. I had my original reservation for 5/13 at Elite Automotive, Loveland, CO. The pick up time was 8:00 PM and we started the process before 8. The online pick up wasn't working so had to call customer care. After being on hold for over an hour, we were told that that location did not do after hours truck pick up and asked us to go to another location and that only thing they had available was a cargo van. We went to another location to pick up. The pick up process at another location was a mess too and took us over an hour. So long story short, we got a cargo van after 10:00 PM. UHaul is so incompetent and ridiculous. However, shoutout to the customer care representatives who were trying to help us out through this mess. Please fix your system and don't let customers make after hours pick up reservation if the facility doesn't do that.Tashi V.
Incredibly helpful, they went above and beyound to ensure my happiness.Stephen O. | Premières impressions
The staff, ESPECIALLY Bridget! are the Best!! Thank you for making a very stressful time easier for us! We really appreciate you Bridget!! Thank you!!LuAnne R. | Premières impressions
Very helpful and friendly staff!Kathleen G.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Ben R.
Le client n'a pas laissé de commentaire.William E. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia N.
Respectful staff, and a nice location. 👍👌Jamie S. | Premières impressions
Staff was great and helped with check-in and return. Easy to reserve. Convenient location for what we needed!JESSICA R.
Le client n'a pas laissé de commentaire.Barney R.
Charged after hours fee when I received multiple calls for an early return. Not cool!Barbara A.
Excellent service à la clientèle.Charles J.
Darlene was wonderful. She spent at least an hour helping us get our situation resolved. We were complicated customers and we couldn't have hoped for a smoother experience.Bobbie H. | Premières impressions
I wouldn't recommend uhaul. Twice now you have not had what I reserved for that day. And was let know two days before my reservation. They barley reimbursed me for the inconvenience.Savanna H.
On moving day, you guys called me an hour before my husband was going to p/u the 5"8 enclosed trailer, to tell me you had none available and then u canceled my order! My husband had to drive 2 hrs in Co to p/u our trailer and it put us 4 hours behind on an already very stressful move! I would have rented with someone else, but I didn't have that option because u waited an HOUR before p/u to call. On top of all this, I am dealing with the loss of my mother, so now imagine what my stress level was when u called, & u were no help in finding another one. I had to do that myself. I pray you are not my only option the next time I move. I don't EVER write bad reviews, this is the 1st one in all my 45 years. Very unprofessional. Very unhappy. Very disappointed.Mike K.
Le client n'a pas laissé de commentaire.Erik I.
Le client n'a pas laissé de commentaire.Brandie O. | Premières impressions
Wonderful customer service at all times.jennie B. | Expérience générale
Very well run storage facility!! Always kept very clean! Thank You so much. I am very happy!!!Gene S. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS M.
Darlene the manager had been great and I had my storage until for 18 months!! Very nice facility and great staff highly recommend!!!susan p. | Expérience générale
I want to say Bridget (the lady in the office) took care of me most efficiently and made this trailer renting the easist of all I have ever had. Then she took me to the trailer, hooked it up and checked it all out... if I ever have a chance to use this UHaul dealer, I will most certainly!William N.
The facility is fine.Colton B. | Premières impressions
Le client n'a pas laissé de commentaire.Kurt W. | Premières impressions
Everything and everyone at the facility were great. ThanksLloyd B. | Expérience générale
Le client n'a pas laissé de commentaire.Steven B. | Expérience générale
Parking in front of the office wasn't great.Michael J. | Expérience générale
Le client n'a pas laissé de commentaire.gail p. | Expérience générale
Le client n'a pas laissé de commentaire.Mahonri R.
Very nice polite and helpful staff clean and very secured placemia c. | Expérience générale
Darlene was AWESOMETHOMAS L.
We were delayed in our move and had to extend our rental by a day. When we called to make this change we were told they were able to put it through without charging us the additional day, which we thought was unusual. The next day we brought the truck back and, first of all, there wasn't any information clearly posted as to how to return the truck. The agent, Kelli, eventually came out to help us and said we had to pay for fuel even though we returned it with more fuel than was in it when we got it. She said it was because it was not at a 1/4 tank of gas and it would be approximately 28 $. None of this was explained to us when we picked it up (nothing was explained at all because they were rushing to close) but since it was basically zero difference in cost, I let it go. During this conversation I mentioned the problems we had picking it up and how much was charged to our card and the agent said nothing is charged to our card until we return the truck. Unfortunately, I assumed this meant that the pending charge would be adjusted once we completed checking it back in. The agent then told us our total, which again I assumed to be the final total, and sent us an electronic copy of the receipt. Upon reviewing my bank charges and receipts, it turns out we were not actually credited the 28 $for gas upon pick up. We were also charged 36 $for gas upon return (this was *not* itemized on the receipt and was simply added to the subtotal without explanation). Plus, we put gas in the truck after we got it. All in all, we spent about 80 $on fuel for a truck that was given to us on E. In addition, the additional day was charged to us even though she said it wasn't going to be, plus we had to pay again for the 28 $insurance because we extended our rental by one day. Again, this was *not* explained to us when we picked it up because they were more concerned with going home than customer service. In total, we paid 320 $to rent a truck for ~40 hours and 50 miles with zero gas in it. One of the worst customer service experiences I've ever had.Tara H.
Le client n'a pas laissé de commentaire.Greg N.
Darlene Criswell was extremely helpful and friendly. Thank you for your help Darlene , while we were moving. The IveysClark I. | Premières impressions
Darlene was really great and helpfultroy h. | Premières impressions
Very easy transaction!Christine T.
There was no one in the office when I arrived to pick up the rental and no one in the office when we returned the rental. Office person nice helpful but not very professional. The customer should always be the priority .nancy T.
They were excellent!THOMAS G.
The sign-up was easy, staff is helpful and friendly, and the unit was clean. Que demander de plus?Lloyd B. | Premières impressions
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.BRADLEY N.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.drew g. | Expérience générale
Darlene was tremendousRobert m. | Expérience générale
Customer service rep was very pleasant and helpful. However, the trailer exterior was full of thick, caked-on mud. Interior was clear of debris but floor was very dirty. Also, one of the safety chain hooks was bent and unusable. Chain had to be threaded through my hitch and screwed tight. This required me to carry a wrench and made unhitching very inconvenient.Rene D.
Bridgette at this site is awful. She is rude and snippy. The office is dirty and messy. She deals with the public. There is no reason to be rude and hateful.Charsise L. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Ricardo E. | Expérience générale
Le client n'a pas laissé de commentaire.mark C.
Le client n'a pas laissé de commentaire.Susan D.
Le client n'a pas laissé de commentaire.Lisa B. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara M. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.sherry b. | Premières impressions
Everyone was very friendly and helpful.BRIAN S. | Expérience générale
Le client n'a pas laissé de commentaire.Dan W.
Debit card reader was not working.Maria V.
I can't say enough great things about the staff. They were always friendly and helpful. Bridget and Darlene were so personable and I would recommend to any and all people to use this facility.Vicki k. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine M.
Great and helpful staff—always! 10/10Matthew D. | Expérience générale
The owner in Loveland was very accommodating and professional. Enjoyed working with herJames M. | Premières impressions
Amazing staffBob N. | Premières impressions
Kelli was great!Gregory F.
You're doing a great job!!Deborah F.
Le client n'a pas laissé de commentaire.mark S.
I had placed my entire home in a unit in 2008 after a horrible divorce. Took me 12 years to come from Texas to finally retrieve my items. Darlene made this process a little less painful with her awesome above and beyond customer service!RACHEL M. | Expérience générale
Fastest service I have ever had at UHaul!! Thank youJames B.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.Maurice K.
The owner was amazing!!! She was so helpful and easy to work with! Would recommend to anyone 1 000 %Nikolai G. | Premières impressions
Le client n'a pas laissé de commentaire.William E. | Premières impressions
The opposite of Texas. Friendly and personable.Thomas A.
Love these guys. They have been extremely helpful every time I've used their location.Ryan H.
Both ladies I worked with were very nice and helpful.Daniel A. | Expérience générale
Le client n'a pas laissé de commentaire.Bethany S.
Le client n'a pas laissé de commentaire.MATTHEW C.
Le client n'a pas laissé de commentaire.Wanda B. | Premières impressions
Le client n'a pas laissé de commentaire.Scott M.
Despite having made a reservation several weeks in advance, our pick-up location was changed 48 hours prior to pick-up. Upon arrival we came to find out that Uhaul had switched out our 14' truck for a 15' van saying that it was a comparable vehicle which it was NOT! The code to the lock box that was provided to us was also incorrect. we ended up having to drive to the nearest Uhaul dealer (two towns over!) to see if they had a truck that we could use morning of. Thankfully they were able to provide us with a 10' truck. This was NOT a good experience!Matt S.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.Rachel R.
Other than an old rude guy that yelled at me through the closed door for not having a mask (before I entered the building) and then wanting to charge me 40 to remove a storage lock - it's a great place. Both ladies I worked with were very nice. Truck was awesome too. It's a good place to rent from.Daniel A.
Customer service was great. Location was greatRyan H.
Le client n'a pas laissé de commentaire.joshua H.
Le client n'a pas laissé de commentaire.dwayne K.
Le client n'a pas laissé de commentaire.Adam B. | Expérience générale
Darlene was incredibly helpful, trouble-shooting for me during a stressful move. I'd say she went the extra mile and I really appreciate it. She was professional but friendly. I also had helpful service from the other staff.Marianne D. | Expérience générale
Le client n'a pas laissé de commentaire.Brad T. | Expérience générale
Didn’t think it was fair I checked out three days after my due date and got charge for the whole monthfrank s. | Expérience générale
Quick and efficientRick S. | Premières impressions
The staff working there are great, especially the lady in the front office.daniel p. | Expérience générale
Le client n'a pas laissé de commentaire.dazel H.
Le client n'a pas laissé de commentaire.Ron R.
Le client n'a pas laissé de commentaire.TANYA L.
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Le client n'a pas laissé de commentaire.CLIFFORD R.
Le client n'a pas laissé de commentaire.Jackie P.
I was charged for a utility dolly that was never received 9,60 $ was supposed to be refunded to my credit card. It wasn't.Larry F.
Le client n'a pas laissé de commentaire.John M.
A little difficult to find this location.Glen S.
Le client n'a pas laissé de commentaire.Linda N. | Expérience générale
Clean inside cabDeborah S.
Darlene, the General Manager in Loveland, Colorado was very professional, knowledgeable, helpful and genuinely patient and kind. She answered all of my questions with a smile. Highly recommend! Jake Athens, GeorgiaJAKE G. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.Dale H.
Tried to talk us out of not dropping NOW. I had to help move the equipment. Not real into yhe job, on her part.DAVID U.
Le client n'a pas laissé de commentaire.Neil D.
Le client n'a pas laissé de commentaire.Jesse C.
Darlene was so helpful, an effective trouble-shooter and problem solver.Marianne D. | Premières impressions
Le client n'a pas laissé de commentaire.Marianne D.
The location was very friendly and quick. The truck was clean and then App check out went very smoothly. The one problem that I had was the electrical component to connect an auto transport had blown 2 fuses so when I arrived at my different location to get the auto transport I had to wait for 3 hours for road side assistance to come figure out that it was a blown fuse. It caused me to be a day behind since I did not drive off the U-Haul lot until 4:00 then rain came. U-Haul did extend my rental for 3 hours but the stress of waiting at a U-Haul location for road side assistance while I looked at 2 other 20 foot trucks was frustrating and made no sense. If that truck was not towing anything then swap trucks but no I had to wait 3 hours.Gary O.
Very rude people!carla L.
Nice people. small store and only one parking spotShelly B.
Le client n'a pas laissé de commentaire.Alan J.
This was by far the best Uhaul moving experience I have had. The fort collins location was very nice, and the help was even better!SCHUYLER R.
Le client n'a pas laissé de commentaire.ALAN W.
Darlene was extended helpful.Kristi W. | Premières impressions
The two ladies I had the pleasure of dealing with were very kind and helpful!Kyler C. | Expérience générale
Le client n'a pas laissé de commentaire.jack S.
Le client n'a pas laissé de commentaire.Aurora P.
Le client n'a pas laissé de commentaire.Albert B.
Staff was extremely helpful and friendly! They helped take the stress off of me during my moving experience.Katlyn V. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B.
Very nice blond lady helped me out! Thank youJamie J.
Le client n'a pas laissé de commentaire.Dan W.
We arrived at 12:15 and was supposed to pick up at 12:30, but someone was still using it. We didn't leave the property until almost 3. Not a good experience at all. It also didn't help that we had made several reservations and been sent all over the state only for the equipment not to be available and we started that day at 10:00 am. Horrible service from hail. Will not recommend to anyone!Rhonda P.
customer service was lacking in a manner I have not seen in a long while. I pull up, ask the attendant in the parking lot if this is where I return the truck and hse just stares at me. For like 30 seconds. She finally asked what my name was. I told her, then she took another little while to help out this family looking for their dog. After which she returns to me and asks me to back out into the street so that I can go to the next parking lot over. Everything after that went fine, but it was quite slowAdam T.
Everyone was courteous, helpful, and respectful. I am also great full for the free usage I was awarded for being a customer of u-haul. I will continue to use u-haul in the near future Thank you very much R. GarciaRichard G. | Expérience générale
Have the trucks that the customer reserves online. And better communication on you can pick trucks up after store hours.Eloy M.
And I will highly recommend to friends and family to not use the electronic pick up. It was the worst experience I ever had when it comes to renting a truck from U-Haul. A in tire hour was wasted just trying to get electronic check out. I ended up being routed to a pickup Center where a live person was able to help.Laura W.
Le client n'a pas laissé de commentaire.Artha Y.
Le client n'a pas laissé de commentaire.Candace E.
Le client n'a pas laissé de commentaire.MARTIN B. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.Robert W.
The side steps and wheel covers had dirt on them. Had to hose them off when I got home.DOUG A.
Le client n'a pas laissé de commentaire.Joan P.
Le client n'a pas laissé de commentaire.KENDRA D.
Le client n'a pas laissé de commentaire.Carrie M.
Perfect for my move, and Darlene was very helpful.Lynn M.
Le client n'a pas laissé de commentaire.Angela J. | Premières impressions
Le client n'a pas laissé de commentaire.James G.
Loved it will use it again if neededtim c. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher B. | Expérience générale
Staff was sympathetic to my unusual circumstances but didn't offer help as I had anticipated.Angie S. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly D. | Expérience générale
The first person I worked with was abrupt and Not very helpful. However another gal, supervisor or just more knowledgeable, was Very COURTEOUS and Helpful. Much more pleasant personality!! Did not get names of either person but wish I had!Eddy Jo Y. | Premières impressions
Le client n'a pas laissé de commentaire.Santee M. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Premières impressions
A bit dusty but a great place.Willow F. | Expérience générale
Le client n'a pas laissé de commentaire.jennie B. | Premières impressions
I cannot say enough good things about my experience. The office manager, Darlene, (I'm assuming she was the manager) was ABSOLUTELY wonderful. We had an issue with the lock, and she took care of it with no questions asked. She was friendly, helpful and just a delight to work with. I would give her 10 stars if I could.Vicki k. | Premières impressions
Great people, great service. Good location. Thanks for the help and the smiles Roy E EricksonRoy E. | Expérience générale
Darlene was always understanding and treated me well. I would appreciate a notice of any auctions. Merci.MEL W. | Expérience générale
Excellent service à la clientèleDallas S. | Expérience générale
Staff was always helpful and nice.Frank G. | Expérience générale
Staff was very helpfulMasako F. | Expérience générale
Everyone that I worked with was helpful and super friendly. Great experience.kyndall k. | Expérience générale
filled my needsRichard H. | Expérience générale
Very friendly service. Very Helpful. Very nice and secure facility.Frank G. | Premières impressions
The staff was always helpful and happy to help. Access times were always convenient. Only complaints: the inside of the unit was always dirty and they parked trucks along fence blocking traffic.PATRICK G. | Expérience générale
Darlene was GREAT. I've rented trucks/storage from Uhaul many many times over the years, and she was easily the best representative I've worked with. Super helpful, super knowledgable, and very kind.Katherine D. | Expérience générale
Expensive for an outside unit, small as well for the cost.ronny f. | Expérience générale
Nkevin k. | Expérience générale
was there for less than a monthminor k. | Expérience générale
Staff all friendlymark m. | Expérience générale
Excellent service.Tamara T. | Expérience générale
It was fast and easy, and I like that. The storage space was very clean.john j. | Premières impressions
The only negative comment I would offer is the pricing going up so frequentlyNEVA B. | Expérience générale
We have utilized storage facilities all over the country and this location has the best service we have ever experienced! Both the manager and Bridgett are very customer service oriented & friendly!A+Sarah D. | Expérience générale
Most helpful and nice.linda r. | Expérience générale
Very friendly and knowledgeable.Joy K. | Premières impressions
Excellent service. Thank you for all your help.john b. | Expérience générale
Very friendly and professional when checking me in. Helped me figure out what I needed to go to bet situated. We willing to let me unload truck as I had movers being paid hourly, paperwork afterDavid C. | Premières impressions
What?Jerry P. | Expérience générale
Thank you...Leeann C. | Expérience générale
Good customer serviceBOB H. | Premières impressions
Darlene was very nice and easy to work with.christian a. | Expérience générale
The woman who helped with setting up my rental unit was Very helpful.Kimberly D. | Premières impressions
Had to drive 3 miles to drop off truck and tow dolly to another facility. I had fugure how to get back without a car. Thank God the people here are friendly and gave me a ride back to my car.Felix B. | Premières impressions
The staff is very friendly and extremely helpful. The site is clean and seems to be very secure.Mike G. | Premières impressions
Very helpful customer serviceStacey N. | Premières impressions
I would like to thank darlen and brijett at the uhaul storage on lincon ave in loveland for making this move as easy and friendly as they could they went above and beyond to help me thank you bothsarah p. | Expérience générale
Everyone that works there was very pleasant and considerate.John D. | Expérience générale
Good clean safe facility.gary s. | Expérience générale
I would recommend this place! Ladies inside was friendly and helpful.Jacob C. | Expérience générale
Great service. Served our needs perfectly for temporary storageChris H. | Expérience générale
The ladies in the office were more than helpful and kind....great facilitiy.sheree b. | Expérience générale
He talked to me and I explained what I was needing and he got me into just what I was needing. Very nice gentleman.John D. | Réservation
Great staffKate R. | Expérience générale
Great company to work with.Kenny M. | Expérience générale
After searching around for prices this storage was one the best. Not only was their price low but all three employees I dealt with through out the one month I paid for were super nice and helpful! TU!Omar C. | Expérience générale
You have a great manage at this locationNathan H. | Expérience générale
it was kinda a long process to sign up, but customer service was courteous and helpful.nancy b. | Réservation
The customer service provided was excellent; however the quality of the unit is below average. It is clean, but dimensions are smaller than 5x10 and it is costing me 80 $.ronny f. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!