Évaluations des clients U-Haul Storage of Midtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Midtown

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Scott T. le

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Just stay consistent to your service you give now

Daniel S. le

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I spent just in much in Gas as I did renting it I went no more than 100 milea. The whole thing was crappy

CARLA C. le

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Le client n'a pas laissé de commentaire.

Diana W. le

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Le client n'a pas laissé de commentaire.

stacie S. le

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The worst customer service ai have ever had. How can you start helping a customer and leave them standing there to do a return for someone that pulled up during the trailer hook up. After that he helped another customer in store while we were waiting after being in the middle of assisting me. Terrible!!!!

Jeremy B. le

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Everything went great. Thanks for such wonderful customer services.

Frank P. le

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Le client n'a pas laissé de commentaire.

Ronald Y. le

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All three gentlemen were friendly, competent, and with good humor

john E. le

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The truck broke down and the help to get me a new uhaul or the help to unload my belongings from over 2 blocks away was subpar at best actually non existent for that matter. Only a transfer to roadside assistance whom only left me on hold for 45 minutes and who only left me stranded for over 10 days while the truck set down the street from my apartment outside the fire department. I am disgusted by this experience and will no longer use or be recommending uhaul to anyone. As a matter of fact i may just post this all over the Internet and put uhaul in a downward spiral for truck rentals. Im even tempted to file a lawsuit get my money back and additional funds for having to haul my belongings so far away because they never sent anyone to come resolve the matter. Then to have the nerve to send me a bill for almost 2000 dollars for a fucked up truck they rented me and a fucked up service they offer is down right criminal. Make this right u-haul or else.

Steven M. le

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Continually asked same questions. Card system not working, entered my card info manually 5 times incorrectly. No functionality inspection (lights). Incorrectly setup my rental, 3 days when I asked 1day. Other customers in store at the same time were also having issues.

Lee H. le

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Le client n'a pas laissé de commentaire.

MARK C. le

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Le client n'a pas laissé de commentaire.

Patricia R. le

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I was supposed to rent a 10 ft box van. They gave me a 14 foot van. I even asked if they were sure it was only a 10 ft and they reassured me it was. after loading it up, a neighbor came by and said I had a 14 footer...I was upset but like I said. it was already loaded.

Dena S. le

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Everything seemed to run pretty smoothly.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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This particular engagement with your staff was a very pleasant one. Past problems with a hitch install led me to giving a rating of average on overall for this location.

RACHEL M. le

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Very friendly and helpful.

Nick E. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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Extremely unorganized. The workers in the store seemed like they had no clue how to do their job. The woman we dealt with was rude, disorganized and kept checking her cell phone while she was "helping" us, then took a break in the middle of helping us. They had to call the manager Zack multiple times, had him on speaker phone, he was very rude. Our truck was reserved weeks in advance. It was paid for, which they claimed it wasn't. My credit card ended up getting charged twice for almost $700. I had done the online check in prior to arriving, yet we still waited there for about and hour and a half. Every other person who was in there that night at the same time we were also had multiple issues. Worst customer service I've ever experienced. Oh and when we got the truck back to our house it had trash in it which included torn up boxes, broken glass, empty water bottles and a cut open soda can that someone had used to smoke drugs off of.

Donald A. le

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I has an excellent experience throughout the whole case, THANK you for your service!

Rosalyn B. le

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Le client n'a pas laissé de commentaire.

Kim B. le

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The pick up location was changed and I was not notified. Than when I got to the correct location they couldn't find the truck and my brother had to go search for the truck.

Sarah S. le

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Le client n'a pas laissé de commentaire.

Bryan S. le

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Le client n'a pas laissé de commentaire.

Rae J. le

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Do not make promises you can not keep. I asked for blankets after I placed the order for a 26 ft. truck and I was told could not put it on the order but they would be there when I picked up the truck. No blankets on pick up day. Why couldn't the order be canceled and typed up again? Driver window handle was broken and was not able to roll down window.

Melissa V. le

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Le client n'a pas laissé de commentaire.

Gretchen A. le

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Poor customer service!

Rhonda M. le

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Nothing needs to be said or done. Excellent customer service!

Luis B. le

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Le client n'a pas laissé de commentaire.

Mindy P. le

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Your male employee working this day needs more training in both customer and manners. I returned my U-haul on time, however, we waited an hour to return the cargo van because the male employee told me that the U-haul was not actually checked out and went to help a different costumer for 45 min instead. He did not tell the other employee to help us inside, instead 3 people that got their after us went ahead leaving us stuck waiting outside. The female employee (excellent, she was very kind and forgiving when she came out to help us, also in disbelief that we hadn’t left yet) came out once we went inside to get our own help and she said that there was nothing wrong with the order, made our return so we could leave. However, the male employee helped hitch a moving cart to a car the was in the way of 5 different customer cars blocking our way to get out. We went in once again and asked nicely for the car to be moved. After waiting 10 more minutes, we went in there and yelled it should have been moved yesterday (which I know was dramatic and rude, sorry, I was just very tired and very impatient at that point) but we were frustrated at this point. But again I’d like to give praise to the female employee who checked us out and helped us the whole time.

Mark B. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Le client n'a pas laissé de commentaire.

Fred M. le

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Staff were friendly and efficient. Was in and out quickly both picking up and dropping off the 6x12 trailer I rented. Filled out most of my info on line ahead of time which saved time at the store.

Dejan B. le

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Le client n'a pas laissé de commentaire.

Sean H. le

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expensive

Sharon L. le

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Everything went great.

Karen Q. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Le client n'a pas laissé de commentaire.

patricia t. le

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Zack is a joke of a manager. Enough said

Candice R. le

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Your staff on duty was very acomadating pleasant and professional.

Petra H. le

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Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Kristina r. le

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The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Diane J. le

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Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

steven n. le

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Staff was very helpful. Great group of people.

Steven H. le

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Appreciate your business!

Robert K. le

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No comment!

Larry L. le

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I was quoted one price over the phone and then told a different price when we got there to unload.

Kelly W. le

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Inconvenient

Rodney R. le

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Although things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th