MY SUPERSTAR THAT GAVE ME SUPERIOR SERVICE AND KINDNESS WAS BEAUTIFUL NINA! SHE DESERVES A PROMOTION, RAISE & PAID VACATION! I GIVE HER ALL 10's ACROSS THE BOARD AS WELL AS 2 THUMBS UP AND 5 STARS! SHE'S A NATURAL SKILLED TO / WITH PERFECTION!
FARAH B | First ImpressionsSelf Storage Units in Spokane, WA, 99201
U-Haul Storage of Midtown
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
-
U-Haul Storage of East Town
4110 E Sprague Ave, Spokane, WA 99202 View Available Units2.8 miles from this location -
U-Haul Storage of West Spokane
4399 W Sunset Blvd, Spokane, WA 99224 View Available Units3.0 miles from this location -
Diamond Self Storage - Spokane
5602 W Sunset Hwy, Spokane, WA 99224 View Available Units3.7 miles from this location -
U-Haul Moving & Storage of Lidgerwood
7028 N Division St, Spokane, WA 99208 View Available Units4.7 miles from this location
Autres U-Haul Services
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The lighting was adequate but turned off and left me in the dark after 10 minutes, I had to keep walking down the stairs to turn it back on. I have a disability in my knees and legs so it was disconcerting to say the least. Luckily it was a small storage.
Leslie P | Overall ExperienceWhen I first arrived at the site, I locked my keys in the large van right outside of the office. The two staff on duty spent almost an hour trying to help me to open the door, and it was hot. They offered to let me stay after closing time in order to empty the van, the lady also helped me to moving the last of my stuff too, really above and beyond kindness.
Leslie P | First ImpressionsFriendly staff were helpful.
Robert d | Overall ExperienceStaff was amazing! Professional and helpful!
Steven H | Overall ExperienceNeena Excellent on the phone and in person! Professional and helpful.
Steven H | First ImpressionsThe manager was very kind and helpful. It was very difficult going down the stairs when the lights are on a timer and you are carrying things and the lights suddenly turn off and your hands are full so you’re unable to carry a flashlight- not safe and proposes a risk. The manager and the black gentleman who is an employee went above and beyond to help me.
Kimberly H | Overall ExperienceGreat service!
Steven F | Overall ExperienceThe manager Richard was fantastic. We rented a van and a storage space. Richard personally took care to explain how to access the storage and then helped us unload the van! The help was much needed and appreciated. Next time you have an opening for regional manager, you have your man in Richard!
DANA E | First ImpressionsVery helpful staff and storage exceeded my expectations for access, cleanliness, safety and price!
Kelly M | Overall ExperienceThe employee who closed my account was very nice and courteous. I moved out on the 18th of June. On the 30th of June I was charged $169.95 for the unit. I tried to get a refund back to my card but was told by the manager Ryan "there was nothing he could do and to dispute the charges with my bank". He was very rude and unprofessional. I called customer service to try and get some assistance and did not get any help. I will never rent a storage from Uhaul again and will tell everyone I know how terrible the service was. I will be contacting the corporate office and my bank.
Carla F | Overall ExperienceI really felt at ease when I entered the building. She, Courtney,was very friendly and made me feel very good about choosing U-Haul.
Kelly W | First ImpressionsHonestly this locations prices are very high. The fact that there is no elevator for the 2nd floor units is ridiculous. The parking to get inside is also not very convenient.
HAILEY M | Overall ExperienceI was told on the phone that l had reserved a 5x 10 heated unit on the ground floor . I am elderly and had friends to help me move my few belongings into it after l sold my home in Spokane . I asked if Uhaul knew of anyone l might hire to move my belongings as a back up plan in case my friends were unavailable to help me . Next thing you know l have multiple texts from moving companies asking for my location and a timeline . I called Uhaul office back and told them l did not order movers . Was told that I must call a number and cancel it .... l explained that l did not order it so why did l have to cancel it . I spent part of the next day from 6 am until 4 pm calling the number given .... no one ever answered that phone . I finally gave up . Called Uhaul in Downtown Spokane and complained about the screw up and was told l did not have to call and cancel afterall . When l got to the place and checked in at the office the manager told me that it was not really a ground floor unit after all ( he said that is just what we call it ) but down long corridor and up Five flights of steps ! I told him that maybe he meant five steps ? Yes ( was actually 9 steps ) but a ground floor unit is on the ground floor not on a second floor with a low ceiling height all humans over 6 feet could not stand up Inside . No elevator in the building either . So requiring friends to Unload on to cart push down long hallway .... up the stairs and hand carry all to the locker some Twenty feet from the landing ( no carts up there ! ) Also on top of all the other BS there was 20 in. step up into the unit . Bottom line Is in no way was this a ground floor unit !!!!! The check in process took about a half hour because l had to give my information three times to the manager because of a problem he was having entering it into the computer . Once l had waited so long just to check in my friends ( soon to be former friends ! ) are out in the snow waiting for me to be done . Had l seen what l had reserved there l would have cancelled and gone elsewhere . Worst of all .... THIS IS NOT A GROUND FLOOR UNIT !!!!! No way no how should be called one ! Is a bait a switch . And to make matters worse instructing a number moving companies to text me asking for directions to my location when it was the fault of the company’s employee in the first place and then it was my problem l was supposed to unravel on my own . I was stuck with trying to find another place to store my stuff or forge ahead with people there with my crap in their truck ready and willing to help . Hardly of the mind to think was a good idea to hope to find an alternative considering it was starting to snow pretty hard at that point and all my boxes were getting wet even tho my house was only 8 mins drive the check in took so long that all cardboard boxes were very damp and squishy by the time they got in the unit . I am 74 yrs old and now l have to return to Spokane in the Spring to get my things out of your crappy place .. Was a very trying experience for me and now l have to pay to get my stuff relocated to another place ...., to say l am disappointed is putting it mildly !!!!! I would not recommend your company to my worst enemy .... least while to friends and family !!!!!! Just horrible in every way ..... also everyone in the office without masks except for Me !!!!
Patty V | First Impressions