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It would not had happened if not for Store manager Ron. Very good rep.
The people at the desk were so friendly!
There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I’m thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I’ve always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.
I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.
Someone was able to get in the unit and make off with a lot of electronics.
We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.
General manager let’s people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!
I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.
This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.
manager was very helpfull
Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.
Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.
Great Service! Thank you!
At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.
Very nice, friendly staff.
Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.
They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul
Best U-haul experience I’ve ever had! Great friendly, helpful people. I will definitely use them again!
The staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.
U-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!
Very friendly and helpful. Thank you.
Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else
Very good serivce
Great experience
Good job!
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Clean facility but units are not accessible outside of uhaul business hours.
People were helpful
I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.
There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.
It was nice doing business with you .
My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear
A good experience.
My driver was awesome
I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!
na
Great people to wirk with
staff was kind and courteous even though i was crabby from 2 days on the road :)
Friendly staff, clean well maintained equipment
The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!
Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.
Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor
Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.
I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!
Thank you for a place to keep my stuff.
I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.
The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron
Always helpful
The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!
Friendly and well maintained
Thanks
Thank you for working with me on my late payments.
Friendly staff
Best storage location in SE Portland
Staff was always friendly and helpful. Definitely would use them again
Great manager! Ver attentive, always worked with me.
The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!
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