Customer Reviews for U-Haul Storage of Moscow

4 848 évaluations

2320 W Pullman Rd   Moscow, ID 83843
(W of US 95)

(208) 883-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 883-0500

2320 W Pullman Rd
Moscow, ID 83843
(W of US 95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The woman who checked me in knew what she was doing and was pleasant

lynn L. 
Évaluation :
3

Employees at this location will glare and rudely exit upon a customer walking in to avoid work. No "hello" just left for 10 min standing there. Eventually a kid comes in and asked "what are you here for?" Returning the truck at 4pm They locked the door as we walked up. Then a guy opens the door to yell "you have to do it online!" and locks it again. Every one of them needs fired. Customers would be better served by a self service kiosk. The people answering the corporate number get 5 stars and should all have raises.

Shawna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula V. 
Évaluation :
5

Nothing. Over seven years and two college kids the moscow location and staff have been excellent

Chris P. 
Évaluation :
5

Staff is incredibly helpful, patient, and friendly even under pressure. My biggest complaint is "equipment is guaranteed, the location isn't" coupled with being promised the equipment IS available at my location then being told it ISN'T. This is an extremely poor way to run a business. Despite being promised equipment will be available at my chosen location 2 days before my reservation, I was awaken to a 7:30 a.m. call the day prior to my reservation to be told the equipment wasn't available. If "people don't return equipment on time so we can't promise it'll be available" is true, start assessing significant late-return penalties (like $50/hour) so that your responsible customers don't have to go through this crap. (Yes, I returned my equipment 12 hours in advance!).

Adrienne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

I have rented a storage locker here. They let me leave without signing the actual contract and than wanted me to come sign it in person 2 months later...I live in MT. The Uhaul rental I reserved online and paid for couch covers, bed bags and wrapping paper etc. I asked twice if those things were in the truck and they acted annoyed that I asked. Sure enough, I get an hour away with the moving crew and there's none of it. I own a staging company and had to haul all if my belongings without these care items. My white Linen couches have marks all over them, glasses, dishes and vases broke. This location is extremely rude and lazy. I have worked with a lot of uhauls and really dislike going to this one.

Scottie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sudhirkumar M. 
Évaluation :
1

I will never use or recommend to anyone to come here. The customer service was horrible. The record of my contract was incorrect. No one had any helpful information to give and seemed only to have the goal of charging me as much as possible for anything. Absolutely awful. Will tell everyone that you guys are unprofessional and take advantage where you can.

Tyler A. 
Évaluation :
5

Had a great experience. Staff was wonderful and very helpful, so I have nothing to add.

Victoria S. 
Évaluation :
5

Excellent staff

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
3

I had to return the next day before leaving town as the wiring was broken and had to be repaired. They were very busy that day as it was the weekend of two nearby college graduations. The rental person did a light check, but I felt like something may have been wrong. Sure enough, we had to back track that morning to have it fixed.

Candice B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
1

Worst experience I have ever had. I had a reservation for 8:30AM pickup but I was told the day before the truck wouldn't be ready until 3pm. They told me they had no other equipment available but after speaking to customer service they happened to have a 26' truck. Very unprofessional and rude staff.

Conner R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

riel R. 
Évaluation :
1

Reserved a 15 foot but was assigned a 26 foot truck. Then the truck was lean but was low on oil and fuel and when this was mentioned to the workers they were rude initially. They eventually addressed the issue once pressed on the matter.

Scott V. 
Évaluation :
1

Staff was very rude and dismissive when I went to pick up the auto transporter. When they attached it to the rented UHaul truck, they refused to chain my car to the auto transporter. My 21-year old daughter was then told to crawl underneath the auto transporter to chain the car properly by the staff. Even when she was unable to get it correct, they refused to help. As we left the location, the autotransporter wheel strap continuously fell off, we were scared.

Fatima L. 
Évaluation :
5

The guys here were GREAT! Thanks for your help and quick check-out

Vici H. 
Évaluation :
2

I was told my truck would be a 10 ft truck and be locked up in Pullman or Moscow. The day before pick-up I was told I would have to travel to Lewiston to get it and that it was a 15 ft truck After complaining, they found a 15 ft truck in Moscow. Corporate did subtract $50 off the rental and the Moscow location gave me another 100 free miles which I did not need. Pretty sure the $50 savings was eaten up by the gas used in the bigger truck Corporate told me to ask for more and when I did at the Moscow location the person said “that was all I was getting” and I would have to talk to corporate. Several other people experienced the same situation, even having to go to Spokane for their pick-up after being told it would be in Pullman or Moscow. We were all there for a graduation and did not have time to travel to another location 30 - 70 miles away. Your promise of the pick-up location means nothing. You lie and know you are lying.

brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
5

They are very busy, it took awhile to drop off the truck.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS E. 
Évaluation :
3

I reserved a trailer for 8 hours, from 8:30 to 4:30. Didn't get the trailer until almost 9 and then was told I needed it back by 4 or I would be fined since they'd apparently promised my trailer to someone else during time I paid for. Got it back in time but it was close to 4 and very frustrating and stressful. Had to rush my whole day and didn't even get to say hi to family at my destination due to time constraints.

Abraham B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
2

Service was slow, didn't bother to include the appliance dolly in the truck so I had to drive all the way back. Cost was insane for 36 hour rental.

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bart H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jack C. 
Évaluation :
3

short staffed caused me to wait a half hour for service,....other than that it was a good experience.

Darhl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Short staff, but overall good experience!

ronald L. 
Évaluation :
1

The receipt was not sent to my email when the truck was returned. I received a call the next day saying I never turned in my truck, although I did in fact turn it in. Very poor service.

Raven P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shauna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
1

Don't trust anything, and use cash, I didn't agree with the charges, they didn't care and hit my card again, I've had positive experience in the past, present procedure will make me shop next time, they should not have charged me a extra $12 and disrespected me, nobody cares , sad .C....

CHUCK U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
1

That Josh guy u got working there is a fckin douche bag. Quite a smartass mouth on him for being in what would be considered the “service industry.”

nickolas F. 
Évaluation :
3

The Dolly I rented was rusted and dirty so the ratchet straps locked up when I tried to strap them down and remove them.

MARQUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
5

Staff very nice and helpful. They were especially accommodating through the whole experience. Would definitely recommend.

Adrian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica L. 
Évaluation :
5

Everyone was nice and friendly and very helpful. Need more friendly way to help a person with a flip phone, away from home with no internet. I will be using U-Haul again.

Jerry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diena W. 
Évaluation :
5

Great service

ANNETTE O. 
Évaluation :
1

The general manager was rude when I went in. She talked to me rudely and treated me and others like crap. They gave me a FAULTY vehicle without running lights, have had to spend more money on a wiring harness that didn't work, and left in tears. I want this handled and escalated and I expect to hear back from a district manager.

Andrea P. 
Évaluation :
5

Everyone was very nice and knowledgeable! This was my first time renting a storage unit from here and the process was simple and quick. Jeremiah made sure my gate code worked and walked me to my unit to show me how to open the door, the complimentary lock, etc. I really appreciated the help and I absolutely recommend storing your stuff here! Thank you again!

Jaime S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phoebe K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bart H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sampath S. 
Évaluation :
5

Representative Jake at the Moscow location was very helpful, knowledgeable and friendly. I would absolutely recommend this location to anyone.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank M. 
Évaluation :
5

Your E-mail receipts won't enlarge and are too small to read!

Carrie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE P.  |  Expérience générale 
Évaluation :
5

you are always the best

Amjed A. 
Évaluation :
5

Everything looks great

Ernest H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PaulF B. 
Évaluation :
4

May b have someone meet customers outside, when they pull up, b 4 they park in an inconvenient spot. Or put up one extra sign advising returns to follow thru to the return depot. Y'all r fantastic bless you .

clint J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Good service

Gavin P. 
Évaluation :
3

Easy dropoff!

Genevieve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

The staff there was excellent and professional, there were 2 guys that helped us, Jacob and Josh and they’re customer service was great.

Billy H.  |  Premières impressions 
Évaluation :
5

Everything is perfect

Dmytro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anali O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy I. 
Évaluation :
4

An agent called an informed me that U-Haul is having issues with space in Lewiston. She told me instead of dropping off at Lewiston I now needed to drive to Moscow. I explained that I needed to drop the trailer off at Lewiston then unload the truck. I did not have the room to back the trailer in. I needed a place to unhook the trailer! She told me no, and that I would need to go to Moscow. She was not helpful at all! I asked her if she really cared about the situation she was putting me in. She didn't answer. I called Carrie at U-Haul in Lewiston. She was extremely helpful. To be honest she is probably one of the nicest people I have ever met! She let me park the trailer overnight and I was able to unload the truck without an issue. How I rate my experience, I give Carrie an A+, the agent on the phone a C-, the drop off guy at Moscow U-Haul a B. U-Haul did give me an extra day, which I did not use. I will still use U-Haul. Thank you.

Gary A. 
Évaluation :
4

Kind of expensive after the thirty day free are over for such a small storage otherwise satisfactory

Tammy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelsey B. 
Évaluation :
5

The Truck was clean but smelled like Wet Dog when turning on the heater. I called them to let them know it was not us who had a dog in the truck. Merci

tammy I. 
Évaluation :
4

The POS/Internet was slow and delayed the check-in process by 20 minutes. Root cause: System Issues.

Dustin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lexi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Attendants were socially awkward and not good at communication or interaction. But, they were pleasant and took care of the return with no issues.

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron J. 
Évaluation :
4

The gaskets for the trailer door were worn and sharp. One of my friends actually cut his hand on one, Better maintenance would be very helpful.

Barton T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
1

Only 1 person was working when picked up truck and we had to wait close to an hour to get truck. I got a free trailer that I ended up not needing and tried to return early which ended up costing me more to return early. I didn't realize until after transaction was done because the kid helping me did it on his phone and didn't show me any details until after I had signed. It also took close to an hour and I didn't have time to mess around any more.

Mandy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
5

Thanks !

Ryan R. 
Évaluation :
4

Good service, and good prices on hitch parts and trailer wiring connectors and adapters. Recommended. Thanks guys. 2/25/2022

Mark L. 
Évaluation :
4

Your web based uploads to finish the paperwork in the store are abysmally slow. It took 30 minutes to check out in the store even though I pre-registered online for the equipment. Totally unacceptable. This is not the store's fault but it is a poorly designed and poorly run system.

Nathan A. 
Évaluation :
1

That Britany, (I think her name was) is the rudest person I have ever met. And someone was in my facility before I moved out. Early on in the rental she accused me of leaving the lock off. I had to buy another lock

MARIE T.  |  Expérience générale 
Évaluation :
5

Price for units seem a bit steep, however they are in line with the going rates for storage units inside a gated area

Jess I.  |  Online Move In 
Évaluation :
5

Was super nice helped me get set up and were more than friendly! Had some lady almost run me over in the middle of units and let them know the General Manager was there which was amazing to see here hands on working with her employees instead of sitting in some office. Anyways informed her and she understood right away why I was upset and that it was not okay the speed limit is like 2-5mph and this lady breezed past me close enough I had to move before the mirror hit me.

KIARRA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beckett C.  |  Expérience générale 
Évaluation :
5

Great staff. Easy access.

Paul C.  |  Premières impressions 
Évaluation :
4

The facility is too small for the traffic and use it is getting. Staff were always pleasant and pretty helpful. UBoxes blocked my indoor access door for days and were next moved into the indoor loading area. This made moving my stored stuff more challenging. But overall, I have had a consistently positive experience here and with Uhaul in general for the past five months as I prepped for and executed a family move to a new city.

kirsten p.  |  Expérience générale 
Évaluation :
3

The manger is rude and disrespectful.

JACKIE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maizie A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james G.  |  Expérience générale 
Évaluation :
5

I appreciated the convenience of the storage locker to parking access. Very clean property. Great temperature control inside locker. Very glad this was available when I REALLY needed the extra storage of my stuff.

PAMELA A.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and the storage unit was clean, easily accessible and secure.

kenneth m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Prashant G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie K.  |  Online Move In 
Évaluation :
5

The GM is outstanding!!!

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. The auto billing was very convenient. The storage area itself was always easy to access when I needed.

jennifer l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel P.  |  Expérience générale 
Évaluation :
2

The employees were severely under staffed. I waited an hour just to get my reserved storage unit. The line was out the door by the time I was finished. The employee Brittany was very rude to other incoming guests. Once my moving /storage needs are fulfilled, I will it be coming back to this U-Haul location/office.

Sue I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah B.  |  Premières impressions 
Évaluation :
1

This was a case of what I consider false advertising. First, I was lead to believe that my storage unit was secured when I made the reservation for my Uhaul truck. I later came to find out that it was not secured, that there were no available units and that I needed to keep calling until one opened up. After many calls One finally opened up and I reserved it. Second, I came to then find out that this facility does not honor the "first month of storage free" as advertised on the Uhaul website. The clerk at the Moscow, ID store acknowledged this was a problem as many customers expect the first month free and are upset when they find out this is not the case. Because storage units are hard to come by I went ahead and paid the $189 for the first months rent. I could never discuss the matter with Brittany the manager as she was never at the store when I stopped in and I got tired of waiting on hold on the Uhaul 800 number. Third, the unit was not climate controlled as advertised. All of the climate controlled units were apparently full. I reserved the unit , paid in full and it sat empty for a month while I searched and waited for a climate controlled unit. One finally came open, I canceled my unit with Uhaul and moved my belongings into another facility. Based on the false advertising : no units available, no climate controlled units available and no first month free as advertised I would like a full refund of my $189. Thank you, Maurice Keith Mader 307-680-5573

Maurice Keith M.  |  Expérience générale 
Évaluation :
5

Even though I wasn’t able to get a unit with you guys the service I did get was great.

micah c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAURA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fouad B.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. I really appreciated being shown the unit I rented, first. Facility is very well kept and very clean. I feel confident that my storage items will be kept safe and out from the elements in this location.

Matthew S.  |  Premières impressions 
Évaluation :
5

Staff was friendly! Especially that Matt guy.

Rhonda C.  |  Expérience générale 
Évaluation :
5

very good and prompt service.

Gary G.  |  Expérience générale 
Évaluation :
5

The General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!

Rhonda C.  |  Premières impressions 
Évaluation :
5

The staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.

Fouad B.  |  Premières impressions 
Évaluation :
4

Disappointing that units are not lighted

Gary G.  |  Premières impressions 
Évaluation :
5

Excellent experience all the way around, will be back,,thank you,

Brad D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey B.  |  Expérience générale 
Évaluation :
5

We used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. Merci!

KATHIE G.  |  Expérience générale 
Évaluation :
5

Excellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!

brandon l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald K.  |  Expérience générale 
Évaluation :
3

Everything was great except employees did not wear masks. Very frustrating.

Cindy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Premières impressions 
Évaluation :
5

Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.

ALICE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael m.  |  Expérience générale 
Évaluation :
5

Matt is a sexy beast

Grayson G.  |  Expérience générale 
Évaluation :
5

We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.

Karen C.  |  Expérience générale 
Évaluation :
5

mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.

Grayson G.  |  Premières impressions 
Évaluation :
5

The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!

Rhonda C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy G.  |  Online Move In 
Évaluation :
5

Very personable people. Friendly and accommodating

Barbara R.  |  Expérience générale 
Évaluation :
3

As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.

Ian R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia H.  |  Expérience générale 
Évaluation :
2

Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111

Karen Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael m.  |  Premières impressions 
Évaluation :
5

Very professional & friendly

Barbara R.  |  Expérience générale 
Évaluation :
5

Very professional & friendly

Barbara R.  |  Premières impressions 
Évaluation :
1

your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.

MICHAEL W.  |  Premières impressions 
Évaluation :
5

Super nice and helpful!

Daniel L.  |  Expérience générale 
Évaluation :
5

I haven't placed my belongings into my unit yet and won't for about a week I like the security on the site

Barbara R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal B.  |  Expérience générale 
Évaluation :
5

I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.

Forrest P.  |  Expérience générale 
Évaluation :
5

Easy to check in. Employees were friendly and showed how to enter the facility.

Qi S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B.  |  Premières impressions 
Évaluation :
5

Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva

Mario S.  |  Premières impressions 
Évaluation :
5

The staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!

Rhonda C.  |  Expérience générale 
Évaluation :
5

The staff were very good and took care of everything in a professional manner!!

Herbert W.  |  Premières impressions 
Évaluation :
4

This facility is very clean and well-maintained.

don d.  |  Expérience générale 
Évaluation :
5

Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries

tobias d.  |  Premières impressions 
Évaluation :
5

Best customer service I've experienced in a long time.

Thomas K.  |  Premières impressions 
Évaluation :
4

The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.

Bill y.  |  Expérience générale 
Évaluation :
1

Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting

FAYE W.  |  Expérience générale 
Évaluation :
5

Best service I have ever had at a facility.

Chandler H.  |  Premières impressions 
Évaluation :
1

Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.

sarah a.  |  Expérience générale 
Évaluation :
3

Long wait time for someone to help me

Rachel J.  |  Premières impressions 
Évaluation :
5

Everyone at this UHaul was very helpful and friendly!

colista m.  |  Expérience générale 
Évaluation :
3

it was good experience

Waled A.  |  Expérience générale 
Évaluation :
4

S.O.

H AND R B.  |  Expérience générale 
Évaluation :
5

Very convenient.

JIM S.  |  Expérience générale 
Évaluation :
4

The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.

Luke A.  |  Expérience générale 
Évaluation :
4

In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.

Thomas C.  |  Expérience générale 
Évaluation :
3

We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area

Tim C.  |  Réservation 
Évaluation :
5

My neefs were met

tamara j.  |  Expérience générale 
Évaluation :
2

I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!

Travis R.  |  Expérience générale 
Évaluation :
2

Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.

Avery B.  |  Expérience générale 
Évaluation :
5

During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.

Rane V.  |  Expérience générale 
Évaluation :
5

friendly, helpful staff dedicated to finding the best solution for my poorly-planned move

jamison r.  |  Expérience générale 
Évaluation :
5

I would recommend this facility to others.

Gary S.  |  Expérience générale 
Évaluation :
3

No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.

Ann D.  |  Expérience générale 
Évaluation :
4

I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!

Ana C.  |  Expérience générale 
Évaluation :
4

Everybody was very nice and everything was great

Michelle L.  |  Expérience générale 
Évaluation :
5

During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Fortement recommandé!

MARK H.  |  Expérience générale 
Évaluation :
4

Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.

Lindsay m.  |  Expérience générale 
Évaluation :
4

rates seem a bit high. no restroom available.

Rodney O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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