Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.

Matt is a sexy beast

We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.

mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.

The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!

Very personable people. Friendly and accommodating

As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.

Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111

Very professional & friendly

Very professional & friendly

your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.

Super nice and helpful!

I haven't placed my belongings into my unit yet and won't for about a week I like the security on the site

I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.

Easy to check in. Employees were friendly and showed how to enter the facility.

Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva