Customer Reviews for U-Haul Storage of Moscow

5 060 évaluations

2320 W Pullman Rd   Moscow, ID 83843
(W of US 95)

(208) 883-0500

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(208) 883-0500

2320 W Pullman Rd
Moscow, ID 83843
(W of US 95)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Professional and competent staff.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed A. 
Évaluation :
5

The employee saw that the recent uhaul station did not connect my vehicle correctly

Steve D. 
Évaluation :
5

It looked like the man working the counter was doing everything. Did not see any other employees there. He was very nice and effecient.

Peter W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emellia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon G. 
Évaluation :
3

Not a bad storage unit, but there were mice and they got all over my stuff and some of it I had to throw away.

Haley H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niels D. 
Évaluation :
1

HORRIBLE experience!! I chose U-box to make things easier on me, but it became a nightmare. Delivery driver was fantastic, but Moscow U-haul was nightmare. They told me one of my 2 boxes was too heavy for the forklift so I had to move some of it into a 3rd box. They still couldn't lift the box after emptying 1/2 of it. Come to find out they had it stuck on the other box...totally their bad. So they said they wouldn't charge me for the 3rd box. They canceled my shipment, which delayed delivery. They charged me multiple times for the same thing. They charged me for the 3rd box & I had to spend lots of time & multiple calls to multiple people trying to get refunded (to which I was not fully refunded for that 3rd box's delivery, just partially). Every time I talked with them they would make up a new story & lie about what was done & what they were going to do. THey would tell me they would follow up on something but never do it & not call me back when I would call to follow up. Very unprofessional!

Juliana R. 
Évaluation :
5

Customer service is retaining a car dolly was superb. The lady I spoke to was very polite and willing to help when I wasn't sure exactly what I needed.

Tammy R. 
Évaluation :
4

This location in Moscow did a good job especially since I had to change my pickup time to later due to family issues. They were greatly appreciated.

Curtis G. 
Évaluation :
4

Your software is terrible it takes 25 minutes to check out go through all your screens and don't work and have to redo some of them you need a new head of IT to rewrite your software so it's efficient effective and brief..

Craig W. 
Évaluation :
4

Employee on site ignored us until we were about to leave after doing over the phone drop off procedure and dropping off the truck key in a key drop box. The employee asked for the truck key and I said we already dropped it in the key box. The employee got noticeably aggravated as they verbally "huffed" loudly and threw down the hose washer they had in their hand to what we assume was to get the truck key from the key drop box. I had to go as had work to get to so as we left saw the employee inspecting the truck. Overall, the attitude from the employee was not needed when the employee was outside near us the entire time and failed to acknowledge if anything was needed from us until we completed the drop off and had to go.

Caitlin L. 
Évaluation :
4

Enjoyed the funny lighthearted staff

Jill S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
4

It was raining when I departed, and the drivers' side windshield wiper was broken. I had to delay for a while to replace the wiper blade.

Jill M. 
Évaluation :
4

The person who helped me (I don't know their name) was super charismatic and very articulate. I've dealt with a couple of buzz killers there before, but this experience was bueno.

Juli C. 
Évaluation :
1

Gave away my reservation ( car trailer) the day I was supposed to pick it up, guy laughed in my face about it and said it wasn't his problem. I already had a packed uhaul truck the day before waiting to go. Had to drop everything and drive 2,5 hours one way to pick up a different car trailer! Uhaul was closed by the time I got back so had to wait another day to get help loading my car, lo and behold in the a.m. it's the guy who laughed at me and gave away my reservated trailer. I told him i was there to get help loading my car, he says...that's unusual..I said what's unusual? You guys said it was 20$ to help load my car. His response...did you get that trailer from here? ARE YOU SERIOUS? YOU KNOW WHERE I HAD TO GO TO GET THIS TRAILER! We don't help load trailers that aren't from our lot. 1 800 uhaul was nice and gave me extra days and miles to compensate but I would never go back to this uhaul in Pullman. The manager Brittany was there when I started my reservation and knew the trailer was mine. Was no help the next morning. And her husband helps at the uhaul I thought he was an employee but is not. The man who did all this and rented me my uhaul, laughed in my face and refused to help me put my car on should be fired. He cost uhaul a lot of money. In the end he loaded my car because i told him I just got off the phone with 1 800 uhaul and it would be in his best interest if he liked his job.

Alice W. 
Évaluation :
5

The hitch looks like it came with the car! Excellent job! Quick, efficient, while I waited! Thank you so much!

Margaret A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
3

I still have not heard about a refund for my rental of a unservicable car hauler. Very upset about this and would like a refund to my card.

stacey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharma C.  |  Expérience générale 
Évaluation :
2

Every time I am in this location the wait for service is 45 minutes to an hour. It's usually one of the customer's least favorite days of the year because it's moving day. Also it seems the UHaul computer system is incredibly slow and needs an upgrade. There was also an employee who showed up 45 minutes late today. The people who work at this location are always friendly and helpful and apologetic for the wait. This location needs more employees.

Christina R. 
Évaluation :
5

Thanks for everything and great customer service!!!

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Very fast and smooth return. Very professional.

Brent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake K. 
Évaluation :
5

Absolutely wonderful establishment.

Brittany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Great service at this location. Thank you!

Zackery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayuresh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie A.  |  Expérience générale 
Évaluation :
5

It was just as I needed it.

Karen S. 
Évaluation :
1

I arrived on site and the storage unit I had reserved online was not available. Therefore, I had to quickly arrange alternate storage add another location well my movers waited on the clock for me to get a storage unit to unload into. Your failure to notify me that the storage unit was not available resulted in extra gas, extra mileage to be paid for, and an extra $140 in labor costs for my movers. The service is unacceptable and I will be writing about my experience on multiple platforms.

MATTHEW B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

The best experience! Super fast and easy to rent, pick up and return a truck. Staff were knowledgeable and helpful. And the price was very reasonable. I'm very impressed and so glad we rented uhaul

James N. 
Évaluation :
1

Worst customer service. They messed up my reservation and didn't provide items I paid for. They did confirm them during check in and told me they were in the truck. When I arrived at my storage unit, the stuff wasn't there. When I called they were incredibly rude, with no empathy or help. He even hung up on me with a sarcastic "have a nice day, ma'am."

Laurel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie L. 
Évaluation :
1

Truck was in poor condition and poorly maintained. Very unsatisfied.

Matthew S. 
Évaluation :
3

a good site open on Sundays, but sparely manned

Doug L. 
Évaluation :
5

Couldn't have been a better experience.

craig D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shoshawna S. 
Évaluation :
4

I had a pretty bad experience to begin with this time, the first truck that I rented and drove to my apartment to load up died six or seven times in the parking lot whenever I tried to back it up, basically it could only go forward without dying every 2 seconds, so I then brought it back and they gave me a different truck but that sent me back an hour or more, then when I returned the second truck 24 hours later, the system still had the start time for the first truck that I ended up returning and it tried to charge me for 2 days. Thankfully the attendant manually corrected that for me to one day. Oh, and it wouldn't let me put more than 3 to 4 seconds of gas in at a time without the pressure valve clicking at the gas station but I tried to fill it up, so it took 15 minutes just to get a couple gallons back into it, which seems like a design flaw in the fuel tank. The guys were great though, just had some equipment and software system issues that made it not a great experience I guess.

CALEB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis M. 
Évaluation :
2

This location needs to be staffed more properly. The manager (Brittany) is very capable, but there's no staff around to help her

Jose R. 
Évaluation :
1

Awful, awful, awful !!! The rented cargo van was feeble and could not even drive up our driveway!!!! We had to return it immediately because it literally did NOT work at all for its intended one day rental to move our lightweight boxes to our new house in town. The management would not refund our money and charged us about $73 or so for driving it off their lot and returning it right away. We, like the other 6 customers in line that morning had to wait 45 minutes to even be seen and eventually given this cargo van, then had to wait another 1/2 hour in line to return the van. This is unbelievably unprofessional and disappointing...... JR in Moscow Idaho

Judd R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
1

The entire staff at this facility is at best unprofessional and almost always rude and annoyed with even simple customer questions. Damage on the front bumper of the truck was not documented but the employee waved his hand and said not to worry, he would remember it, which he did not. In addition, the self check-in is a horrible system that requires customers to transmit personal information across unsecured and unencrypted networks

Nathan D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIARRA H.  |  Expérience générale 
Évaluation :
4

Jeremiah Isenberg was extremely helpful, going above and beyond to ensure my rental (car hauler) worked correctly. He identified the problem (blown fuse) and identified which fuse, and replaced it for me. Could not sing his praises more highly.

James M. 
Évaluation :
3

I usually rent 3x yr. I recently had a reservation but was told it had to be in Pullman. Then this week I rented a truck and the staff was rude and condescending. I was overcharged. Will be taking my business elsewhere

Lila W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darhl E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
2

Better customer service

alisia D. 
Évaluation :
5

I was helped by Jeremiah and that dude was cooler than ice. I would parachute into Germany during World War II and shoot Nazi youth if that man had my back. That man could sell a U-Haul to a professional truck driver. That man was so professional he could sell a mortgage 2 Donald Trump. He was so friendly he could sell friendship to a prostitute.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Khoi V.  |  Expérience générale 
Évaluation :
5

I rated high because the customer service was outstanding. Jeremiah inside getting me set up and getting the truck and Outside Jose helped when I had a last minute question. I know you are renting trucks with quick turnaround times but I think a little better maintenance might be in order. (tpms was showing a flat tire when I picked it up an I believe it was asking for an oil change). Truck ran great and got us to California with no problems. Easy to drive and comfortable seats.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
4

Code for self/mobile check out was unclear

David H. 
Évaluation :
5

Jeremiah and the team at this location were super quick to help and I was in and out within 5 minutes after dropping off the rental truck.

Nicholas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn L. 
Évaluation :
5

Friendly, knowledgeable staff. Put together a ball reciever to fit trailer to car, set trailer up nicely. The lot was clean and well lit. The trailer was ready and clean. Well done

Wes R. 
Évaluation :
5

I believe. The young man's name was Jeremiah Isenberg. I rolled in at closing time but he took excellent care of me. I am disabled and I was well beyond exhausted, but the young man was friendly and helpful. I was having trouble trying to log in to finish the return so he helped me. I think if he had hadn't helped me I'd still be standing there. And his attitude was gracious and helpful. I have to say that I have nothing exceptional friendly helpful service from the Moscow U-Haul. I went in in mid June to buy lots of boxes and other packing equipment. The guys there were outstanding. I don't get around well and they picked up everything and carried it to my truck and help me pack it in â€" â€" that's just good old-fashioned Customer Service; something that doesn't exist very much most places. They were great at helping make sure that my truck would haul the trailers and anything else we needed. And they help me get the right drop-down ball. I'm a medically retired high school teacher and I have extensive retail experience so I'm always impressed when the workers at a business make it a obvious conscious choice to be helpful and friendly. Please excuse the typos in this response it's very late at night and I'm very tired. Not only will I recommend the Moscow U-Haul I will tell people that based on the service provided that I would hire that young man again I think his name was Jeremiah Isenberg.. The only complaint I have is the cost of the rental for the trailer. I mean I took the trailer 130 miles and it cost me $300.

PATRICK K. 
Évaluation :
5

Staff was very helpful and friendly

Keenan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kara S. 
Évaluation :
3

Had to go find someone just to return my trailer. I assume they're just as understaffed as the first location.

James H. 
Évaluation :
5

Overall this was a painless experience. From the customer service, to the pick up and return, all went smoothly. The 15' uhaul made our move quick and easy.

Ronda B. 
Évaluation :
5

There was a little bit of disrepair with the Tow Dolly. This wasn't found out until on the road. Everything went fine. The folks at the Drop Off Location were made aware of it. I am sure that equipment is inspected when in comes back in. Just a few things were missed on this piece of equipment. Like I say, all went fine...

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don G. 
Évaluation :
2

The girl behind the counter was very rude, she was more worried about texting during our transaction than helping us. She handed me the keys and pointed to the uhaul. We reserved 2 dollys which were not ready and in the uhaul. Our return of the uhaul was just fine.

April W. 
Évaluation :
2

Dale was really rude and unfriendly. I think he over charged on my miles so he didn't have to refund me anything. Terrible customer service, made me feel like I was an inconvenience. No stars for Dale.

samantha D. 
Évaluation :
2

Extremely busy Saturday with pick up location EXTREMELY understaffed and their computer system kept going down. The wait in line was ridiculous and the 24/7 Uhaul app still made us wait in line to receive our keys.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loran R. 
Évaluation :
5

The young man who helped me was very polite and pleasant to work with. My hats off to him for excellent customer service!

stephanie J. 
Évaluation :
5

I was angry because I was called on June 30th & told they did not have the cargo van I reserved for my move. I had to change the reservation to June 31, 2022 & on that day I had NO one to help with my move. The manager was friendly & seemed exhausted & overwhelmed. He gave free one month storage & even accepted my van return 5 minutes before the facility closed....which I didn't expect him to do. Please give him a raise...BLESS HIS HEART!

Lori L.  |  Premières impressions 
Évaluation :
3

The guy that received was more demanding than he was helpful. I know it's hot out but he seemed more annoyed that I was dropping off a Uhaul.

Scott J. 
Évaluation :
5

The desk man had a rather flat affect. I wan't sure what to do. He did not look at any paper work I brought in ?? I was supposed to have a 30 day storage gor my stuff, but none was available. Turns out a girl stuff distributed at the moment.

martha S. 
Évaluation :
3

It was 101 degrees outside and the air conditioning in the truck didn't work

Matthew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven G. 
Évaluation :
4

UHaul called me three days before my move and told me that my original order of 8 UBox containers that were to be delivered to my house and shipped to my new home were not available. I went online a month before the move, filled everything out, uploaded drop off pictures, etc, only to be told three days before we moved that they would not be available. This was very disheartening. Uhaul discounted a 26' truck which was nice, but having to drive that truck, fully loaded, 2 000 miles, through the mountains, was not in the plans. In the future, when people reserve UBoxes there should be a notification if they will or won't be available in you area. Will not recommend UHaul based on what happened to my family.

Chris P. 
Évaluation :
1

In the words of the employee when I arrived on time to pay for a self-storage unit I had reserved: "I'm sorry we don't have anything available. Reservations don't mean anything." Absolutely laughable. Way to absolutely ruin moving plans  I would never recommend U-Haul to anyone, period.

David V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Autumn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara W.  |  Premières impressions 
Évaluation :
5

The manager is outstanding. Havnt had any issues. The only issue I had was with another customer and the manager brittany took care of the situation like a pro. Uhaul should hire more like her at every uhaul.

Matthew W.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and knowledgeable! This was my first time renting a storage unit from here and the process was simple and quick. Jeremiah made sure my gate code worked and walked me to my unit to show me how to open the door, the complimentary lock, etc. I really appreciated the help and I absolutely recommend storing your stuff here! Thank you again!

Jaime S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE P.  |  Expérience générale 
Évaluation :
5

The staff there was excellent and professional, there were 2 guys that helped us, Jacob and Josh and they’re customer service was great.

Billy H.  |  Premières impressions 
Évaluation :
4

Kind of expensive after the thirty day free are over for such a small storage otherwise satisfactory

Tammy B.  |  Premières impressions 
Évaluation :
1

That Britany, (I think her name was) is the rudest person I have ever met. And someone was in my facility before I moved out. Early on in the rental she accused me of leaving the lock off. I had to buy another lock

MARIE T.  |  Expérience générale 
Évaluation :
5

Price for units seem a bit steep, however they are in line with the going rates for storage units inside a gated area

Jess I.  |  Online Move In 
Évaluation :
5

Was super nice helped me get set up and were more than friendly! Had some lady almost run me over in the middle of units and let them know the General Manager was there which was amazing to see here hands on working with her employees instead of sitting in some office. Anyways informed her and she understood right away why I was upset and that it was not okay the speed limit is like 2-5mph and this lady breezed past me close enough I had to move before the mirror hit me.

KIARRA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beckett C.  |  Expérience générale 
Évaluation :
5

Great staff. Easy access.

Paul C.  |  Premières impressions 
Évaluation :
4

The facility is too small for the traffic and use it is getting. Staff were always pleasant and pretty helpful. UBoxes blocked my indoor access door for days and were next moved into the indoor loading area. This made moving my stored stuff more challenging. But overall, I have had a consistently positive experience here and with Uhaul in general for the past five months as I prepped for and executed a family move to a new city.

kirsten p.  |  Expérience générale 
Évaluation :
3

The manger is rude and disrespectful.

JACKIE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maizie A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james G.  |  Expérience générale 
Évaluation :
5

I appreciated the convenience of the storage locker to parking access. Very clean property. Great temperature control inside locker. Very glad this was available when I REALLY needed the extra storage of my stuff.

PAMELA A.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and the storage unit was clean, easily accessible and secure.

kenneth m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Prashant G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie K.  |  Online Move In 
Évaluation :
5

The GM is outstanding!!!

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. The auto billing was very convenient. The storage area itself was always easy to access when I needed.

jennifer l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel P.  |  Expérience générale 
Évaluation :
2

The employees were severely under staffed. I waited an hour just to get my reserved storage unit. The line was out the door by the time I was finished. The employee Brittany was very rude to other incoming guests. Once my moving /storage needs are fulfilled, I will it be coming back to this U-Haul location/office.

Sue I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah B.  |  Premières impressions 
Évaluation :
1

This was a case of what I consider false advertising. First, I was lead to believe that my storage unit was secured when I made the reservation for my Uhaul truck. I later came to find out that it was not secured, that there were no available units and that I needed to keep calling until one opened up. After many calls One finally opened up and I reserved it. Second, I came to then find out that this facility does not honor the "first month of storage free" as advertised on the Uhaul website. The clerk at the Moscow, ID store acknowledged this was a problem as many customers expect the first month free and are upset when they find out this is not the case. Because storage units are hard to come by I went ahead and paid the $189 for the first months rent. I could never discuss the matter with Brittany the manager as she was never at the store when I stopped in and I got tired of waiting on hold on the Uhaul 800 number. Third, the unit was not climate controlled as advertised. All of the climate controlled units were apparently full. I reserved the unit , paid in full and it sat empty for a month while I searched and waited for a climate controlled unit. One finally came open, I canceled my unit with Uhaul and moved my belongings into another facility. Based on the false advertising : no units available, no climate controlled units available and no first month free as advertised I would like a full refund of my $189. Thank you, Maurice Keith Mader 307-680-5573

Maurice Keith M.  |  Expérience générale 
Évaluation :
5

Even though I wasn’t able to get a unit with you guys the service I did get was great.

micah c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAURA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fouad B.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. I really appreciated being shown the unit I rented, first. Facility is very well kept and very clean. I feel confident that my storage items will be kept safe and out from the elements in this location.

Matthew S.  |  Premières impressions 
Évaluation :
5

Staff was friendly! Especially that Matt guy.

Rhonda C.  |  Expérience générale 
Évaluation :
5

very good and prompt service.

Gary G.  |  Expérience générale 
Évaluation :
5

The General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!

Rhonda C.  |  Premières impressions 
Évaluation :
5

The staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.

Fouad B.  |  Premières impressions 
Évaluation :
4

Disappointing that units are not lighted

Gary G.  |  Premières impressions 
Évaluation :
5

Excellent experience all the way around, will be back,,thank you,

Brad D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey B.  |  Expérience générale 
Évaluation :
5

We used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. Merci!

KATHIE G.  |  Expérience générale 
Évaluation :
5

Excellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!

brandon l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald K.  |  Expérience générale 
Évaluation :
3

Everything was great except employees did not wear masks. Very frustrating.

Cindy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Premières impressions 
Évaluation :
5

Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.

ALICE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael m.  |  Expérience générale 
Évaluation :
5

Matt is a sexy beast

Grayson G.  |  Expérience générale 
Évaluation :
5

We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.

Karen C.  |  Expérience générale 
Évaluation :
5

mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.

Grayson G.  |  Premières impressions 
Évaluation :
5

The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!

Rhonda C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy G.  |  Online Move In 
Évaluation :
5

Very personable people. Friendly and accommodating

Barbara R.  |  Expérience générale 
Évaluation :
3

As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.

Ian R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia H.  |  Expérience générale 
Évaluation :
2

Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111

Karen Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael m.  |  Premières impressions 
Évaluation :
5

Very professional & friendly

Barbara R.  |  Expérience générale 
Évaluation :
5

Very professional & friendly

Barbara R.  |  Premières impressions 
Évaluation :
1

your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.

MICHAEL W.  |  Premières impressions 
Évaluation :
5

Super nice and helpful!

Daniel L.  |  Expérience générale 
Évaluation :
5

I haven't placed my belongings into my unit yet and won't for about a week I like the security on the site

Barbara R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal B.  |  Expérience générale 
Évaluation :
5

I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.

Forrest P.  |  Expérience générale 
Évaluation :
5

Easy to check in. Employees were friendly and showed how to enter the facility.

Qi S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B.  |  Premières impressions 
Évaluation :
5

Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva

Mario S.  |  Premières impressions 
Évaluation :
5

The staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!

Rhonda C.  |  Expérience générale 
Évaluation :
5

The staff were very good and took care of everything in a professional manner!!

Cindy S.  |  Premières impressions 
Évaluation :
4

This facility is very clean and well-maintained.

don d.  |  Expérience générale 
Évaluation :
5

Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries

tobias d.  |  Premières impressions 
Évaluation :
5

Best customer service I've experienced in a long time.

Thomas K.  |  Premières impressions 
Évaluation :
4

The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.

Bill y.  |  Expérience générale 
Évaluation :
1

Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting

FAYE W.  |  Expérience générale 
Évaluation :
5

Best service I have ever had at a facility.

Chandler H.  |  Premières impressions 
Évaluation :
1

Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.

sarah a.  |  Expérience générale 
Évaluation :
3

Long wait time for someone to help me

Rachel J.  |  Premières impressions 
Évaluation :
5

Everyone at this UHaul was very helpful and friendly!

colista m.  |  Expérience générale 
Évaluation :
3

it was good experience

Waled A.  |  Expérience générale 
Évaluation :
4

S.O.

H AND R B.  |  Expérience générale 
Évaluation :
5

Very convenient.

JIM S.  |  Expérience générale 
Évaluation :
4

The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.

Luke A.  |  Expérience générale 
Évaluation :
4

In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.

Thomas C.  |  Expérience générale 
Évaluation :
3

We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area

Tim C.  |  Réservation 
Évaluation :
5

My neefs were met

tamara j.  |  Expérience générale 
Évaluation :
2

I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!

Travis R.  |  Expérience générale 
Évaluation :
2

Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.

Avery B.  |  Expérience générale 
Évaluation :
5

During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.

Rane V.  |  Expérience générale 
Évaluation :
5

friendly, helpful staff dedicated to finding the best solution for my poorly-planned move

jamison r.  |  Expérience générale 
Évaluation :
5

I would recommend this facility to others.

Gary S.  |  Expérience générale 
Évaluation :
3

No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.

Ann D.  |  Expérience générale 
Évaluation :
4

I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!

Ana C.  |  Expérience générale 
Évaluation :
4

Everybody was very nice and everything was great

Michelle L.  |  Expérience générale 
Évaluation :
5

During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Fortement recommandé!

MARK H.  |  Expérience générale 
Évaluation :
4

Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.

Lindsay m.  |  Expérience générale 
Évaluation :
4

rates seem a bit high. no restroom available.

Rodney O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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