Évaluations des clients U-Haul Storage of Pearl

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Pearl

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Dondria J. le

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Le client n'a pas laissé de commentaire.

Melissa C. le

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Customer service was poor. There were 3 employees behind the desk and 3 customers. Only one customer was being waited on. When I asked for help one of the employees told me that she was on the phone. The other one never responded.

Judith A. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Donna F. le

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Great customer service and very clean truck!

Latrice B. le

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Le client n'a pas laissé de commentaire.

Dorothy U. le

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Customer Service could have been better and it should have been two people working. Customer should not have to wait until a truck is cleaned before they are service

Leslee M. le

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Le client n'a pas laissé de commentaire.

Yolanda G. le

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Le client n'a pas laissé de commentaire.

Kimberly R. le

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Was charged for fuel that wasn't in the truck from the beginning. The fuel scales are not properly marked so we can not give an accurate reading.

Paul H. le

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Le client n'a pas laissé de commentaire.

Dudley D. le

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Le client n'a pas laissé de commentaire.

Jerry S. le

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Le client n'a pas laissé de commentaire.

Pamela C. le

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No improvement needed.

John W. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Shunniece T. le

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I got the uhaul at 3:02. I called to led them know I be around 5:40 returning it back. But no answer it was raining really bad. They closed at 7 I returned it at 5:47 and she charged my card for to rental. I only have for 2 and half hours. Never will used y’all services Again..

Beckey M. le

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I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Michael S. le

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Le client n'a pas laissé de commentaire.

Shane S. le

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Le client n'a pas laissé de commentaire.

Andra T. le

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Nothing the service was superb

Sarah F. le

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Le client n'a pas laissé de commentaire.

Joseph T. le

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Le client n'a pas laissé de commentaire.

MELISSA M. le

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The representative Andrea was superb and because of her I will use this site again.

Tami G. le

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Need more knowledgeable staff. I was supposed to have a hitch installed at a different location and was rescheduled without notice then they didn’t have staff on the rescheduled day. I had to drive to this new location and there was only one staff to install and check people in so she had to keep stopping the install. When I picked up the trailer the staff didn’t know what to do to make the lights work. I had totroubleshooting myself.

John L. le

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Le client n'a pas laissé de commentaire.

Aaron L. le

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I had a great experience the only thing I would suggest for this location is additional lighting around the building for customers dropping off after hours. It was kinda dark in the parking area where I left my car, a few additional lights would greatly improve visibility and provide a greater sense of security when dropping off at night.

Lynn W. le

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Le client n'a pas laissé de commentaire.

PAMELA C. le

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Not a thing.

Tony G. le

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Le client n'a pas laissé de commentaire.

Susan L. le

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Staff were friendly and efficient.

Erick B. le

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Return was scheduled for 3:00 PM I originally booked the rental from 4:00 PM Friday to 4:00 PM Saturday. I received a phone call at 3:25 PM Saturday wanting to know exactly when I would be returning the rental. I did not realize not was it explained to me that my rental time had been backed up to 3:00 PM. I returned the rental as soon as possible, around 4:30 PM and was charged an extra day, $55.00 for 30 minutes. I could have kept the rental for another 22 hours but it would have hurt the next guy who set up a rental. If this is how UHaul would like to make extra money. I will make sure to post on as many social platforms to let people know that there are better options to rent a moving truck than UHaul.

Robert G. le

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Nothing.Hadva great experience!!!

Joseph M. le

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Le client n'a pas laissé de commentaire.

MARSHA B. le

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False advertising. price was 19.95 a day then they put insurance on which ends up to be $30 something. We used the truck for 30 Mins.

Cynthia D. le

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Le client n'a pas laissé de commentaire.

Tanya W. le

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The rental process needs to be improved.

Norman P. le

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Le client n'a pas laissé de commentaire.

Stephen H. le

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Nothing except the truck I was given was pretty beat up, damage wise. I have rented numerous times from U-Haul and never got a truck this beaten up.

SHERELLE M. le

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Le client n'a pas laissé de commentaire.

John R. le

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Le client n'a pas laissé de commentaire.

Joe S. le

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Truck was rough handling to much slack in steering had to keep turning steering wheel to keep it straight. DRANK FUEL LIKE A CAMEL GETTING READY TO CROSS DESERT. Drove truck 53 miles after putting in a little less than 1/2 tank and was on empty at arrival destination. Fueled it to original fuel level when picked up and was charged an extra 30.00 for fuel.

Melissa R. le

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Make sure all employees know how to do their job. The so called supervisor did not complete our contract while we were standing at the register. She then had us go to the back to hook up the trailer by someone else and they sent us on our way. When the so called supervisor called us to come back, we told her it would have to be in about an hour since we were in the process of moving. The so called supervisor indicated she didn’t complete our contract and she would report unit stolen if we did not come back immediately. Shoty service and very unprofessional.

Vince S. le

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Attitude is everything.

Brandon C. le

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Le client n'a pas laissé de commentaire.

Stacey R. le

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I would like to give Ms. Washington Kuddos at the Pearl MS location. She provided Excellent customer service, which made a hectic moving day, just a little easier.

Johnathan W. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

Jerry G. le

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Le client n'a pas laissé de commentaire.

Nancy G. le

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Le client n'a pas laissé de commentaire.

Christopher G. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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Customer service rep was amazing!!!

Marci M. le

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Le client n'a pas laissé de commentaire.

Devon P. le

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Le client n'a pas laissé de commentaire.

Clarence K. le

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Le client n'a pas laissé de commentaire.

Latonya S. le

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My representative Andrea was very courteous and very professional. She made this experience easy and less stressfull. Thank you.

Jimmy J. le

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My final bill is totally incorrect I was charged twice like it was for two days rather than one day - this is very upsetting and should be corrected immediately and will be why I will visit the GM tommarrow- even more of a waste of my day to fix this error

Alexander R. le

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Le client n'a pas laissé de commentaire.

Debra L. le

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Have more employees at front desk to assist customer in rentals.

John K. le

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Attendant was very polite and knowledgeable about her field of work. A pleasure to work with.

Deborah H. le

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In my opinion we got screwed on the 3/8 tank of gas deal. How in the heck are you supposed to get this satisfactorily!! The analog gauge only shows 1/4, so this is a judgement call that cost us $16.50. That is just not right. Another half gallon may have been enough to get it to where the U-haul employees wanted it to be. Y’all need to figure out a better way. I put 57 miles on the truck and estimated 100, so the money is not the issue.....it was a great service experience until the very last thing. Thanks, Scott Higginbotham

Wilson B. le

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Very friendly great

Ambra S. le

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Thx

Teresa M. le

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Everything went well. The people were friendly and professional. Thanks.

Jerry B. le

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Le client n'a pas laissé de commentaire.

Russell S. le

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I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

William S. le

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Everyone at these locations were so helpful and friendly. Very much appreciated.

Robert G. le

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All involved were professional, courteous aaccomodating and friendly!!

Malcolm J. le

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Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Alexzandria H. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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All was easy and great personnel.

Craig C. le

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The mobile check in did not work(again) and took over 30 min on hold to talk to a real person.

Kevin R. le

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Everything worked out perfectly.

Richard H. le

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The registration process is too cumbersome

Dennis S. le

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Le client n'a pas laissé de commentaire.

Samuel B. le

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Le client n'a pas laissé de commentaire.

Lisa O. le

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Le client n'a pas laissé de commentaire.

Don B. le

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Things not explained to me: $29.95 a day does not mean 24 hrs from pick up time. Was asked would it be returned by 5 pm. Not told about late charge if after 5. I will never use uhaul again and will do my best to see that no person I know does either. You don't have to resort to under the cover means to make money. Shame on you!

Janet K. le

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Le client n'a pas laissé de commentaire.

Sherry I. le

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I had an excellent experience. The staff was very helpful and professional I will rent from here if I move again!

Michael C. le

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Everything was very Professional.

Marcus H. le

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Le client n'a pas laissé de commentaire.

Keisha M. le

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My husband never felt so down graded in his life on a previous rental! On my last rental I was insulted & cursed out which was completely inappropriate. I will never use this Uhual location again nor would I recommend it. This behavior needs addressing as this was not our first encounter of rudeness to the point I almost called the police. Your employee running this location is rude & violent eventually someone is going to call the police & file a complaint against her & this location.

Antoinette J. le

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Let customers know that they have to click the return truck link BEFORE putting the key in the drop box. Let them know its going to ask you questions concerning information on the dash board. Don’t just say click the link to return the truck. Nothing about the simple statement “click the link to return the truck” lets me know that it has to be done BEFORE dropping the key in the box. Then, you all charged me a late fee because I couldn’t complete the link. I no longer had the key to get all the info. It’s not fair. Make people aware, don’t just assume they already know. Consider the fact that this is new to some people.

Anglue W. le

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Le client n'a pas laissé de commentaire.

Wayne N. le

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Expand parking lot

Zora F. le

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Le client n'a pas laissé de commentaire.

Sarah B. le

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We have been using U-haul now for the past 2 years for our catering events. In the past, it has been wonderful! Until new management took over. Since this has happened, we have been charged cleaning fees and fees for not checking in the vehicle when it was returned early. We were refunded last time this occurred, but was strongly advised to return the vehicle how we received it and to check it in online. This past visit was the worst. When I arrived, the gentlemen working, very strongly told me I had to move my car to a parking spot Keep in mind, I have been parking at top of the return lane for 2 years and have never been asked to move. When I came back in to get the 3 u-hauls I had reserved, he told me it was going to take a long time because he was new? He started the process and was having difficulty. Thankfully, the manager returned from getting breakfast, and was able to help him with this process. She started with getting my other reservation completed. When it came time for payment, I ran into more problems. Keep in mind, I had made reservations with a company credit card online. I was told that I had to have the credit card with me to charge it, and that it hadn't attached to all the reservations? Weird, right? I produced my personal cc and carried on with the process. I asked the manager what the point was in putting a credit card on file, if it couldn't be used? Her response, was "I don't know?" The whole process took almost 30 minutes. Isn't that a little long considering I had reservations with payment? Once I returned the vehicles later on that night, I went online to check them back in. Not an easy process, by the way. But I thought I had checked all 3 back in, but when I got my receipt the next day, I guess only 2 went through and the 3rd one had not. Of course, I was charged for that vehicle? Now, why would I check in 2 vehicles, and not the 3rd one. Clearly a mistake, but instead of someone calling me to see if I had any troubles, they just charged me! That's crazy! Also, remember how I was told the company CC had not attached to the reservations and couldn't be used for payment? Well 2 of the u-hauls went to the company card and then the other one went to my personal credit card? Again, weird? We were also charged cleaning fees on all 3 vehicles. We took pictures of how they were returned. Short of us getting a hose and bucket of water to detail it, the vehicle was clean. If the expectation is for us to detail the vehicle before returning, that would be crazy to ask someone to do! In the past, we have swept it out and made sure all the trash was taken out of the vehicle. We were never charged until new management took over. This is not to get anyone in trouble, it just our perspective on how we were treated. In the past we have booked a lot of vehicles from this location, but unfortunately, this will be our last.

Linda W. le

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Andrea was very professional and pleasant. She did a great job. Give her a raise!!!

Larry H. le

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Le client n'a pas laissé de commentaire.

Phillip B. le

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Le client n'a pas laissé de commentaire.

Timothy N. le

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Le client n'a pas laissé de commentaire.

Nancy E. le

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Le client n'a pas laissé de commentaire.

Bryant M. le

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Rude, curt and overbearing. I tried to speak with the Regional manger in Jackson about the agent and all I received was more attitude and more rudeness. When I asked for the corporate telephone number the Regional manager said she didn't know the number and hung up. The agent didn't bother to come outside and inspect the vehicle and when I went back inside she wasn't anywhere to be found. Upon arriving to pick up the vehicle the store was empty and I had to search for the agent. I finally found her in a backroom and she wasn't at all happy because I apparently disturbed or interrupted whatever she was doing in the backroom. The printed rated quoted by another agent at a different location turned out to be lower than the agent at the store was willing to rent the vehicle for. I also declined the insurance only to find out that the agent charged me for it anyway and did so by saying the device for swiping the credit card machine was broken and she had to do it manually. I asked about a military rate and was told she didn't know it. The store in Pearl Mississippi is suspicious in their dealings with clients.

Edna O. le

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Terrible , Awful, dishonest. Nevertheless used the after hours drop. Checked my account and lost my appetite. Never never again uhaul!! Tmuch

Earl G. le

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Le client n'a pas laissé de commentaire.

Janice S. le

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Le client n'a pas laissé de commentaire.

William K. le

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Fire the lady behind the desk. Has got an attitude.

Misty W. le

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Le client n'a pas laissé de commentaire.

Ritchie G. le

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Thank you

Allison B. le

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When a customer reserves well in advance online for a truck at a certain location, that location should be where that customer picks up. I reserved a month in advance and was told the day before that the location was different, when it was too late to do anything about it. I ended up paying for more miles and using more gas than i needed to. Then there should be compassion and consideration for the customer rather than telling them to accept it or cancel it. Picking up the truck was horrible and set me back an hour. I kept asking the lady in the store if she could do anything, but she never would saying that I had to complete it online. Another lady came and was able to do it. It took me 1.5 hours just to get the truck. Then the lady who I think was the manager told me that she couldn't accommodate the time that I needed the truck because her trucks were in high demand, and she needed it back to rent to someone else.

Shannon M. le

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I originally had a reservation for 3pm at another location in pearl. Online sent me a confirmation for this location and a 4pm pickup. I received a call from someone at this pickup location telling me to come at 4:30-4:45pm. When I pulled up it was several trucks parked ready fro rental. This is the 1st time my reservation was shuffled so much with Uhaul! Never again will I rent uhaul very unprofessional!

Scott H. le

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Le client n'a pas laissé de commentaire.

Gale S. le

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Great service but was a couple hours past the 8 am turn in and was charged an additional $29 for one additional day.

John H. le

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Great place to keep stuff in times of transition.

karen s. le

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Andrea was awesome !

Tez W. le

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First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Angela L. le

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The lady that helped me was great

Dawn B. le

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I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Tez W. le

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Personnel was professional and helpful

Tez W. le

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Professional personnek

Karen W. le

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The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Nicholas K. le

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The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Annette W. le

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I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

MATOYA T. le

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great customer service clean facility, great availability

Dyssie K. le

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Renting was easy, quick and professional.

mike m. le

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Great staff. She was helpful and understanding. U-Haul as a company. Never again

HARVEY W. le

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C ould not have had any better service or help in any way.

bradford c. le

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The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Amber M. le

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The storage units themselves are fine, but the customer service at this location is the worst.

melissa w. le

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The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

heather g. le

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Casey was very helpful.

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