Customer Reviews for U-Haul Storage of Pearl

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Pearl

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Robert M. | Overall Experience |
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Customer did not leave a comment.

Devondra G.
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Customer did not leave a comment.

Robert M.
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I was promised a free month with payment of first month, but was locked out of unit for 14 days. They finally gave me access to my unit. No one working there knows how to help a customer. Totally frustrating.

Patricia R.
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Customer did not leave a comment.

James D.
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Kimberly B.
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Issac W.
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Olivia R.
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William J.
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Eldridge R.
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Very knowledgeable and friendly manager. Would highly recommend.

Sarah G.
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The U-HAUL store was not open at 7 am like it was supposed to be. I had to go to another location to pick up a truck. This made me late for my appointment with the movers and I had to pay them more money as they were there waiting on time. This was extremely stressful on the morning of my move and UHAUL cost me money too. I will not use UHAUL again as they are not reliable. To beat everything, the UHAUL store in Pearl was a big major store with storage units and a big showroom. The other U-HAUL store on Hwy 80 in Jackson was OPEN ON TIME. They were nice and did a good job.

Beth D.
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Absolutely nothing! Service was great!

Gilbert I N.
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Customer did not leave a comment.

Robert L.
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Robert A.
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Ryan B.
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Jermelle M.
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suzanne S.
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William C.
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More and better trained staff. New young man 4th day on job was more helpful than clerk. I had to call customer service to resolve problem.

Patrick I.
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About the customers services with Tanesha! Her customership service attendance To me was very Poor and inconsiderate She’s very rude and discriminatory been that am a foreigner!!! I rented 17ft truck for 2days and got charged for 3days! That’s Not fair to me as a regular frequently U-Haul customers!

Alisha C.
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Have people that can help load a car onto one of your trailers and know how to operate tow trailer .

Jack S.
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The receiving personnel was very helpful and courteous. The rates were reasonable.

Leeshone H.
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Andrea was very friendly, polite and. very knowledgeable, she did an excellent job taken care what I needed. Thanks Andrea

Robert W.
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Customer did not leave a comment.

Amanda D.
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Marshay L.
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Kenneth T.
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Customer rep was not friendly. I felt profiled, nothing was explained. I was treated like I was trying to steal something. Almost felt afraid to rent the vehicle.

William J.
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Rented a 6 x12 utility trailer. Got home with it discovered the gate width was not wide enough for my cargo. Returned it. Got no refund or even a portion of my money back. I rented for 24 hrs and returned it as soon as i could (about 2 hrs) .

Gary D.
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Customer did not leave a comment.

LEE T.
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You can make the young white guy I believe his name is Daniel or Josh a manager. My day was going so bad and he turned it around just from being so nice and understanding. Excellent services

Kirby W.
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Customer did not leave a comment.

Dondria J.
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Melissa C.
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Customer service was poor. There were 3 employees behind the desk and 3 customers. Only one customer was being waited on. When I asked for help one of the employees told me that she was on the phone. The other one never responded.

Judith A.
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Customer did not leave a comment.

Joseph H.
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Donna F.
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Great customer service and very clean truck!

Latrice B.
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Dorothy U.
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Customer Service could have been better and it should have been two people working. Customer should not have to wait until a truck is cleaned before they are service

Leslee M.
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Customer did not leave a comment.

Yolanda G.
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Customer did not leave a comment.

Kimberly R.
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Was charged for fuel that wasn't in the truck from the beginning. The fuel scales are not properly marked so we can not give an accurate reading.

Paul H.
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Customer did not leave a comment.

Dudley D.
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Jerry S.
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Pamela C.
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No improvement needed.

John W.
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Customer did not leave a comment.

Michael M.
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Shunniece T.
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I got the uhaul at 3:02. I called to led them know I be around 5:40 returning it back. But no answer it was raining really bad. They closed at 7 I returned it at 5:47 and she charged my card for to rental. I only have for 2 and half hours. Never will used y’all services Again..

Beckey M. | First Impressions |
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I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Michael S.
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Customer did not leave a comment.

Shane S.
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Andra T.
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Nothing the service was superb

Sarah F.
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Joseph T.
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MELISSA M.
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The representative Andrea was superb and because of her I will use this site again.

Tami G.
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Need more knowledgeable staff. I was supposed to have a hitch installed at a different location and was rescheduled without notice then they didn’t have staff on the rescheduled day. I had to drive to this new location and there was only one staff to install and check people in so she had to keep stopping the install. When I picked up the trailer the staff didn’t know what to do to make the lights work. I had totroubleshooting myself.

John L.
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Customer did not leave a comment.

Aaron L.
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I had a great experience the only thing I would suggest for this location is additional lighting around the building for customers dropping off after hours. It was kinda dark in the parking area where I left my car, a few additional lights would greatly improve visibility and provide a greater sense of security when dropping off at night.

Lynn W.
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Customer did not leave a comment.

PAMELA C.
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Not a thing.

Tony G.
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Customer did not leave a comment.

Susan L.
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Staff were friendly and efficient.

Erick B.
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Return was scheduled for 3:00 PM I originally booked the rental from 4:00 PM Friday to 4:00 PM Saturday. I received a phone call at 3:25 PM Saturday wanting to know exactly when I would be returning the rental. I did not realize not was it explained to me that my rental time had been backed up to 3:00 PM. I returned the rental as soon as possible, around 4:30 PM and was charged an extra day, $55.00 for 30 minutes. I could have kept the rental for another 22 hours but it would have hurt the next guy who set up a rental. If this is how UHaul would like to make extra money. I will make sure to post on as many social platforms to let people know that there are better options to rent a moving truck than UHaul.

Robert G.
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Nothing.Hadva great experience!!!

Joseph M.
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Customer did not leave a comment.

MARSHA B.
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False advertising. price was 19.95 a day then they put insurance on which ends up to be $30 something. We used the truck for 30 Mins.

Cynthia D.
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Customer did not leave a comment.

Tanya W.
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The rental process needs to be improved.

Norman P.
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Customer did not leave a comment.

Stephen H.
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Nothing except the truck I was given was pretty beat up, damage wise. I have rented numerous times from U-Haul and never got a truck this beaten up.

SHERELLE M.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Joe S.
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Truck was rough handling to much slack in steering had to keep turning steering wheel to keep it straight. DRANK FUEL LIKE A CAMEL GETTING READY TO CROSS DESERT. Drove truck 53 miles after putting in a little less than 1/2 tank and was on empty at arrival destination. Fueled it to original fuel level when picked up and was charged an extra 30.00 for fuel.

Melissa R.
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Make sure all employees know how to do their job. The so called supervisor did not complete our contract while we were standing at the register. She then had us go to the back to hook up the trailer by someone else and they sent us on our way. When the so called supervisor called us to come back, we told her it would have to be in about an hour since we were in the process of moving. The so called supervisor indicated she didn’t complete our contract and she would report unit stolen if we did not come back immediately. Shoty service and very unprofessional.

Vince S.
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Attitude is everything.

Brandon C.
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Customer did not leave a comment.

Stacey R.
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I would like to give Ms. Washington Kuddos at the Pearl MS location. She provided Excellent customer service, which made a hectic moving day, just a little easier.

Johnathan W.
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Customer did not leave a comment.

Jeffrey W.
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Jerry G.
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Nancy G.
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Christopher G.
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Deborah S.
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Customer service rep was amazing!!!

Marci M.
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Devon P.
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Clarence K.
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Latonya S.
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My representative Andrea was very courteous and very professional. She made this experience easy and less stressfull. Thank you.

Jimmy J.
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My final bill is totally incorrect I was charged twice like it was for two days rather than one day - this is very upsetting and should be corrected immediately and will be why I will visit the GM tommarrow- even more of a waste of my day to fix this error

Alexander R.
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Customer did not leave a comment.

Debra L.
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Have more employees at front desk to assist customer in rentals.

John K.
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Attendant was very polite and knowledgeable about her field of work. A pleasure to work with.

Deborah H.
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In my opinion we got screwed on the 3/8 tank of gas deal. How in the heck are you supposed to get this satisfactorily!! The analog gauge only shows 1/4, so this is a judgement call that cost us $16.50. That is just not right. Another half gallon may have been enough to get it to where the U-haul employees wanted it to be. Y’all need to figure out a better way. I put 57 miles on the truck and estimated 100, so the money is not the issue.....it was a great service experience until the very last thing. Thanks, Scott Higginbotham

Wilson B.
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Very friendly great

Ambra S. | First Impressions |
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Thx

Teresa M.
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Everything went well. The people were friendly and professional. Thanks.

Jerry B.
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Customer did not leave a comment.

Russell S. | Overall Experience |
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I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

William S.
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Everyone at these locations were so helpful and friendly. Very much appreciated.

Robert G.
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All involved were professional, courteous aaccomodating and friendly!!

Malcolm J. | Overall Experience |
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Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Alexzandria H.
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Customer did not leave a comment.

Paul R.
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All was easy and great personnel.

Craig C.
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The mobile check in did not work(again) and took over 30 min on hold to talk to a real person.

Kevin R.
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Everything worked out perfectly.

Richard H.
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The registration process is too cumbersome

John H. | Overall Experience |
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Great place to keep stuff in times of transition.

karen s. | First Impressions |
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Andrea was awesome !

Tez W. | Overall Experience |
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First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Angela L. | First Impressions |
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The lady that helped me was great

Dawn B. | First Impressions |
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I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Tez W. | First Impressions |
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Personnel was professional and helpful

Tez W. | First Impressions |
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Professional personnek

Karen W. | Overall Experience |
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The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Nicholas K. | First Impressions |
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The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Annette W. | Overall Experience |
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I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

MATOYA T. | Overall Experience |
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great customer service clean facility, great availability

Dyssie K. | First Impressions |
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Renting was easy, quick and professional.

mike m. | First Impressions |
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Great staff. She was helpful and understanding. U-Haul as a company. Never again

HARVEY W. | Overall Experience |
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C ould not have had any better service or help in any way.

bradford c. | Overall Experience |
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The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Amber M. | Overall Experience |
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The storage units themselves are fine, but the customer service at this location is the worst.

melissa w. | Overall Experience |
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The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

heather g. | Overall Experience |
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Casey was very helpful.

No reviews have been submitted for this location.

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