Customer Reviews for U-Haul Storage of Pearl

3043 évaluations

2203 Hwy 80 E   Pearl, MS 39208
(E Of Pearson)

(601) 939-4770

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(601) 939-4770

2203 Hwy 80 E
Pearl, MS 39208
(E Of Pearson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Mariper L.  |  Premières impressions 
Évaluation :
5

The young lady checking in did a great job but she need help.

HERMAN M. 
Évaluation :
1

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Billy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy M. 
Évaluation :
5

The manager was both professional and friendly. She was clearly having a busy day and still maintained her poise and courtesy.

VIRGINIA D. 
Évaluation :
5

Good service, good professionals , had no problems at all .

PALMA D. 
Évaluation :
5

Customer service was amazing 10 stars for her help

NEELY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Andrea and her team are always so helpful when we rent from them. Super efficient, which is amazing when you are in a rush!

JAMES N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Nikola B. 
Évaluation :
4

Friendly lady working the front. She was helpful, was a good sport when my reference didn't answer TWICE. Would 100 % use this location again.

ALEXANDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

There was a young white male there. Very professional, outgoing and knowledgeable. His customer service was excellent and he was flawless in the execution of his duties!!

Leroy L. 
Évaluation :
5

The lady at the drop-off location (I did not get her name) was helpful and handled the drop off quickly so I could continue my day.

CLAYTON G. 
Évaluation :
5

Awesome!!

Don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
1

As I was completing a move-out of the storage unit to the UHaul, the door accidentally locked and my purse, cellphone was in the hallway. We buzzed the intercom, no response. We went in, the young lady said we had to wait until the other customers left before she could assist. We waited 30 minutes. Miss Robyn saw us and asked what was wrong and immediately helped us. Upon returning the truck, my boyfriend was waiting on me. The young man checked the truck but in and charged me 8,00 $ for a pitch of gas. We only went least than 20 miles and didn't even burn any gas, but yet you charge me when I clearly said I was about to take the truck to had station. To add salt to injury, he charged us for using a dolly that wasn't affixed in a seal. I took a picture of the broken seal before loading the truck, but he wasn't listening. The only person at that site that was nice and respectful was Robyn (she worked yesterday morning).

PAMELA G. 
Évaluation :
1

First of all, we had a storage reservation for this location. After driving 12 hours from Florida, they tell my husband they don't have a storage for us. They send us to another location to store our belongings and then charged us an extra day for the truck and tow dolly when it was there fault that we had to return the items 2 hours late, they charged us a gas fee although we put our tank back at the limit we picked it up with, and also charged us two cleaning fees. After several disappointing attempts to speak with the manager and recoup some of our money, we gave up. This was a very disappointing experience with UHAUL!

ASHLEY H. 
Évaluation :
4

Whoever that worker was she was a great employee. She checked me in and out. Top notch Girl! very friendly.

CHRISTIAN S. 
Évaluation :
3

Rien

CONNIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy D. 
Évaluation :
5

Woman who checked us in was very kind, pleasant, and helpful. Really stood out to me as an excellent representative for U-haul.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Drop off was easy and convenient

Michael A. 
Évaluation :
4

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Raquel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENDA C. 
Évaluation :
1

Site was not capable of scanning my license. Truck was parked in the grass, pictures of the truck for damage were not of the truck rented. Wasted my time in the rain having to redo photos. Rental location was changed but only showed in link email body showed original location. Another waste of my time. My next rental next month I will look to rent from another company.

CARL P. 
Évaluation :
5

The ladies at this location are wonderful and always are every time we use them. Will only ever use this location! 10/10

Chris M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
4

all is well

TERRY D. 
Évaluation :
4

Everything was great

JERROLD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECIL B. 
Évaluation :
5

Keep up the great work!

REKINA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaSha S.  |  Expérience générale 
Évaluation :
5

My only criticism with this location is that I had to wait on another customer to mi e their trailer so that I could park mine and unhitch. I was very displeased with the initial pickup location was not the closest facility and did not have the unit

JAMES D. 
Évaluation :
1

Rather wait till I correspond with legal counsel. I know there is an agreement I signed and I will proceed accordingly.

HAYAT M. 
Évaluation :
1

Actually answer the phone. Everyone that I COULD get on the phone would tell me different answers.

CHRISTIAN S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ZACHARY S. 
Évaluation :
5

The woman who checked me out was a little sassy because I did not have my cell and proceeded to preach a little sermon. There was an excellent reason but she did not care. The young man who checked me back in was quick, competent and very friendly and I was headed home in a flash. The phone service was horrendous or should I say non-existsnt, I just hung up both times I tried to call!

LINDA G. 
Évaluation :
4

The telephone reservation system is terrible. Long wait times. One of the people who finally answered was very rude and not at all helpful.

CECIL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANNON P. 
Évaluation :
5

Both times I have rented from this location have been wonderful! Great service and extremely clean vans!!

Michael W. 
Évaluation :
3

Complete checkout prior to the customer leaving. Drove 100 miles between two trips there to complete checkout.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

The representative at the counter was very helpful, efficient and patient with my questions and not so great tech skills.

TAMMY D. 
Évaluation :
2

Train personnel on a backup manual process for slow computers or other computer problems.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kella J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE G. 
Évaluation :
5

I was very pleased. They had what I needed. The clerk was doing everything by the book and she was very knowledgeable and professional. I highly recommend her and this U-HAUL

GARY W. 
Évaluation :
4

Make the check much easier, it took me over 30 minutes to get approved and making me late for appointment I had to drive to. And your pricing is misleading since on your van it says 19,99 $ a day. I had the vehicle less than 12 hours. Plus I returned at 7pm and couldn't get checked in due to no charge on phone due to no plug in for van and the guy working at the time had a bunch of folks outside and he's locked up in the office. Poor customer service. I was charged way to much for a van it should have been 19,99 $ instead of 69 $or 79 $that I was charged. Not happy with U-Haul!! Boast one price and charges another!!

Carrie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry N. 
Évaluation :
5

Great customer service and a great experience all the way around Thank you

Aaron L. 
Évaluation :
4

Only 1 person working. He had to take care of 4 customers alone.

WILTON H. 
Évaluation :
5

Bring the vehicle to the front of the store. So the customer don't have to get it themselves. Otherwise great service.

MARGIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL S. 
Évaluation :
1

We had reserved a truck, but when we got there to get it the truck was no longer available. I was sent 38 additional miles to another location for a truck, but when got there the place was closed after being assured it would be open. Customer service then told me the nearest location from where I was that was open would be about another 100 miles or do. I was then told I could reserve a truck for the next day back at the location where I started out. Mysteriously my fiancee called and spoke with the location where this all started a d suddenly there was a truck available. This is a heckuva way to run a business.

MARSHALL M. 
Évaluation :
2

No one wad inside for several minutes. Then the guy in training didnt know what to do.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE F. 
Évaluation :
5

Was extremely helpful and went above what was expected to insure I was taken care of

RONALD B. 
Évaluation :
1

19,95 Dailey rental cost me 101 dollars for 5 hours. Screw you and your bait and switch company. I'm a stage 4 cancer victim and a Disabled Veteran , I got screwed by your company worse than I did in Nam

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Phenomenal customer service picking up and returning!!!

LEVONIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVION H. 
Évaluation :
1

Service was poor tell you one thing and does another give you the run around need new management on board

JOYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beau B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
4

More routine maintenance on vehicles.

KERLYNCIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Loved these pick up/reservation locations and the extremely friendly sales/equipment associates. Everyone at the UHuals (the people who set up the reservation and the woman who we picked up from at a different location) embodied what i love about the South. Thank You!

DEIDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKESHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH L. 
Évaluation :
5

Nothing at all, they were extremely knowledgeable and helpful.

EDDIE H. 
Évaluation :
3

Allow customer to pick drop off location

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE H. 
Évaluation :
4

Have enough hand trucks available for rent.

THEMBI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
5

Your manager Andrea Mixon is an EXCELLENT representative for your company. Professional and timely from start to finish of my rental from UHAUL.

Maxie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Grace H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S.  |  Expérience générale 
Évaluation :
3

We used the storage units indoor and on the top and our furniture still got mold on it

Brittany S.  |  Expérience générale 
Évaluation :
5

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Willa C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia D.  |  Expérience générale 
Évaluation :
1

This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with 26 $in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

CHARLES S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia D.  |  Premières impressions 
Évaluation :
3

Except that there is NO DOOR HANDLE to the storage facility, everything is great.

Gregor K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D.  |  Expérience générale 
Évaluation :
2

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

CHRISTOPHER S.  |  Expérience générale 
Évaluation :
4

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Shavoka K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
3

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Beckey M.  |  Premières impressions 
Évaluation :
3

Thx

Ambra S.  |  Premières impressions 
Évaluation :
2

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Russell S.  |  Expérience générale 
Évaluation :
5

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Malcolm J.  |  Expérience générale 
Évaluation :
5

Great place to keep stuff in times of transition.

John H.  |  Expérience générale 
Évaluation :
5

Andrea was awesome !

karen s.  |  Premières impressions 
Évaluation :
1

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Tez W.  |  Expérience générale 
Évaluation :
5

The lady that helped me was great

Angela L.  |  Premières impressions 
Évaluation :
5

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Dawn B.  |  Premières impressions 
Évaluation :
5

Personnel was professional and helpful

Tez W.  |  Premières impressions 
Évaluation :
5

Professional personnek

Tez W.  |  Premières impressions 
Évaluation :
2

The entire time we stored our things there, the air/heat wasn't working. It's suppose to be climate controlled. It wasn't . They had called to get it fixed, but apparently nobody wanted to come fix it

Karen W.  |  Expérience générale 
Évaluation :
5

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Nicholas K.  |  Premières impressions 
Évaluation :
1

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

Annette W.  |  Expérience générale 
Évaluation :
3

great customer service clean facility, great availability

MATOYA T.  |  Expérience générale 
Évaluation :
5

Renting was easy, quick and professional.

Dyssie K.  |  Premières impressions 
Évaluation :
5

Great staff. She was helpful and understanding. U-Haul as a company. Never again

mike m.  |  Premières impressions 
Évaluation :
5

C ould not have had any better service or help in any way.

HARVEY W.  |  Expérience générale 
Évaluation :
1

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

bradford c.  |  Expérience générale 
Évaluation :
3

The storage units themselves are fine, but the customer service at this location is the worst.

Amber M.  |  Expérience générale 
Évaluation :
2

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

melissa w.  |  Expérience générale 
Évaluation :
4

Casey was very helpful.

heather g.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page