Customer Reviews for U-Haul Storage of Renton

6 387 évaluations

453 Rainier Ave N   Renton, WA 98057
(W Of Renton Airport)

(206) 772-3106

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(206) 772-3106

453 Rainier Ave N
Renton, WA 98057
(W Of Renton Airport)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Charged me after hours service fee which I early returns the bus truck earlier before next day.

Jia Hao Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damradary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela S. 
Évaluation :
5

You guys are my “go to” for moving situations. Keep up the excellent work.

Gregory A. 
Évaluation :
3

The person that was in the yard did not look like an employee. He never acknowledged me. I went into the store and was told the guy in the yard would get around to helping me. I left the store. Waited in the cold 5 minutes and went back in the yard and asked to be helped NOW. The person that came out to help me had been in the store rearranging/stocking boxes. I spoke to her when I first went into the store.

Alison B. 
Évaluation :
5

Great group of People. The best U-Haul.

CINDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD M. 
Évaluation :
5

Tabitha and her crew are fawking AWESOME!!

Donald T. 
Évaluation :
4

The upgrades that have been made since the last time I used U-Haul are very good. It really streamlines the process of renting and returning. I will definitely use U-Haul in the future. The location I rented from is very convenient for me and a person I worked with on the last rental was knowledgeable, friendly and efficient.

JOHN DAVID C. 
Évaluation :
5

very friendly staff

ABRAHAM U. 
Évaluation :
1

Bad experience You guys charged me MI $34 for what Charged $10 twice for coverage Charged $37 for gas saying that I left less than 1/4 gas This is ridiculous

Elias R. 
Évaluation :
5

The team is 👍 awesome

Cindy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

I was very disappointed with uhaul this time. 1. The location they first made for me for pickup didn't has any trailers. 2. I had to go to another location to get one. 3. The one I picked up i had to add air to the rear passenger tire every 3-5 hours of travel. I wasted allot of time, money and gas going from one location to another. Phil

Phillip P. 
Évaluation :
4

Drop your prices. That was a crazy charge!

Ted T. 
Évaluation :
2

Cargo van had a flat and 15' truck had engine problems

Yordan S. 
Évaluation :
5

Awesome service, they had to deal with a certain challenge based on the vehicle I brought to rent a trailer for. They stayed with it until we found the best solution. An excellent team. Thank you all.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnne S. 
Évaluation :
5

Thank you!!!

David B. 
Évaluation :
5

I don't like having to take pictures of the vehicle myself. This location are very capable and the service is always good.

Mary Frances D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISEY C. 
Évaluation :
3

I tried to use the visor and it came completely off and fell in my face while I was driving. Scary and dangerous experience. Other than that it was fine.

Veda T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

carlton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
3

The lady knew what she was doing. She kept asking the 2, 3 other people if they could do this or that and they all said no. So she had to do everything herself. Almost amazed that she didn't install the Hitch herself. The guy who backed up my car onto the rack scarred the shit out of me. He didn't know how to back up very well.

Chris C. 
Évaluation :
5

Great customer service. Thank you

Shatae D. 
Évaluation :
2

Very long wait. Truck was in rough shape. Final charge was about 2x estimated due to hidden fees.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lardel S. 
Évaluation :
1

This location is where it went all wrong… rented a 15' truck and auto transport trailer. When I got there the woman behind the counter recommended I take the truck fill it up with my stuff and then come back for the trailer because they could not insure the trailer if I hooked it up myself and trying to load it with the trailer already attached would be difficult. Do not recall seeing any of that suggested or noted on their website. I reluctantly said, OK, I'll pick it up later… unfortunately, I was not able to make it back to U-Haul to pick up the trailer by their closing time because I pushed back my pick up time from 8 AM to 1 PM to accommodate their lack of truck and trailer availability.

Paul O. 
Évaluation :
1

U-Haul's quoted price $341, actual price paid $498,24!!! Friday This location is where it went all wrong… rented a 15' truck and auto transport trailer. When I got there the woman behind the counter recommended I take the truck fill it up with my stuff and then come back for the trailer because they could not insure the trailer if I hooked it up myself and trying to load it with the trailer already attached would be difficult. Do not recall seeing any of that suggested or noted on their website. I reluctantly said, OK, I'll pick it up later… unfortunately, I was not able to make it back to U-Haul to pick up the trailer by their closing time because I pushed back my pick up time from 8 AM to 1 PM to accommodate their lack of truck and trailer availability. Saturday The next morning them U-Haul wanting to give my trailer somebody else. Spent 25 minutes on hold to tell somebody, "no, I 100 % need it!". They informed me it would be an extra $40 a day to rent to pick it up because I was picking it up on a Saturday not my booked Friday. Had the woman behind the counter said that I would've just taken with me and worked around it. I went to pick it up the guy behind the counter argued that this was the fee and I was too tired and fed up to argue further. Then he said "let's hook you up" and then walked out into the back and didn't offer any explanation of where to go what to do. I wandered around the parking lot looking for him for a good 5 minutes then got in the U-Haul and drove around until I saw the trailers, backed up to one until he poped out, upset because I didn't see him pointing to the other trailer. When he asked me where I want to drop my trailer off I gave him my preferred location and asked him to update that for my truck drop off location as well. He said "sure". Sunday Drove to my destination and dropped off my trailer without an issue at my selected location, they were super friendly! Then I unloaded my truck and went to drop it off at that same location and then said no, this is not the proper location you need to drive 18 miles away. That's your drop off location. WTF! Once I dropped it off at that location they said "well you're over the 250 mile designation (and guess how many… 18 fricking miles!) and had to pay an extra $18 because of U-Haul's screwup. The way I look at it, because of all of U-Haul's, poor communication and screw ups, I wind up footing the bill.

Paul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen C. 
Évaluation :
5

Team was knowledgeable. Only problem I had was one of the worker was speaking so loud on a Bluetooth call that I could barely hear the person helping me

John D. 
Évaluation :
3

The truck was not available at the location reserved by SeaTac. It was moved - no choice.

Hanspeter T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aibad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

There was a lot of damage that was not marked with an X. It make the customer feel like they are getting set up for failure. Why isn't the precious damage being marked at checkin before a new customer rents the vehicle and has to reidentify the same damage again and again?

Michael C. 
Évaluation :
3

Since when do you not have ramps

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca T. 
Évaluation :
3

My 26ft van 1 gallon only can run 5 miles!

Zhiduo Z. 
Évaluation :
3

The staff at this location were EXTREMELY RUDE AND UNPROFESSIONAL at both pickup and dropoff

Jazmyne P. 
Évaluation :
3

The brake light went out halfway through the trip

Victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

I was told by the national reservation person that the only trailer available was the large expensive one. When I arrived at the Rainier Avenue location, I was surprised to see the small trailers I had requested originally. Even though it was closing time, Anastasia very cheerfully and efficiently arranged for a small trailer and I was on my way. Very happy with the customer service!

Susan R. 
Évaluation :
2

We were told that there was 1/4 tank of gas, but the tank was empty. We were told that the tank should be filled to a quarter

GERALD L. 
Évaluation :
5

This is the most rudely run franchise I've ever been to. Some people there are helpful and kind. Some of the people are just rude and not helpful at all. Couple of managers that just stand and stare. It's a convenient location, but the staff really needs some work. If they could be less abrasive towards the customers, it might be helpful.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEROME E. 
Évaluation :
3

Check everything is functional and in good condition before it is up for rent.

David M. 
Évaluation :
5

Nice people.

Craig B. 
Évaluation :
5

Great group of workers here. All very helpful. Thank you.

Rodney N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bang Vu P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
1

Charged me for 3 days because they lost the key after I returned the truck after hours. Also charged me for a key replacement without checking the security footage to verify that I returned the key. Would never rent from them again and will file a complaint with the Better Business Bureau if they don't reverse the fraudulent charges.

Daniel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY BONZELL C. 
Évaluation :
5

Absolutely excellent customer service. My first experience was bad but the staffs at this location made my day. They are Rockstar's.

Oladipupo S. 
Évaluation :
4

This particular location In renting close at 7PM. Not a good time for me and what I do.

Oladipupo S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach B. 
Évaluation :
4

Agent was polite and personable. I was in and out quickly, even with a change to my order.

Stacey K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaysen A. 
Évaluation :
3

I was quoted an certain price when reserving the uhaul and then was given a different price which was almost triple my quoted price. I ended up paying because I needed the cargo van badly but after that I will never be renting from uhaul again

Duran D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUON KIM K. 
Évaluation :
5

My reservation was received and honored.

Dale H. 
Évaluation :
1

Trailer had a padlock, was sent to another location to remove it, first representative said second location has been informed. Drive to second location and was told another location needs to stop doing it and was told first location did not even called that I am on my way. Waisted 3 hours of my rental day.

LUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
1

Staff was talking to personal call and not attending to the customers Didn't pervide parking for overnight parking

Eugene H. 
Évaluation :
4

The staff at this location was extremely helpful under difficult conditions. It took multiple call to the u-haul help line to get the computer to accept the space I reserved online. It took two days and more calls than necessary to resolve the issue.this was not a problem. With the location but an issue from multiple misinformation from multiple different help center calls and departments.

Charlotte B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Nothing comes to mind.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHAMIM A. 
Évaluation :
5

I have been renting from U-Haul for 30 years and I cannot say enough about the vast improvement in equipment quality but more important are the people at Uhaul that seem to rise to every occasion and provide excellent customer service! I have to say I have not seen any other company improve so much, you guys are the best thank you

mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shane A. 
Évaluation :
4

The per mile charge has more than doubled and I will consider this next time I have to rent something. $1,39/mile is OUTRAGEOUS. I was charged a cleaning fee that I don't feel is appropriate, as I returned the van clean, and without any trash or debris, but it may have needed to be swept or blown out in the cargo area - which happens to every van that gets returned. $25 for someone to sweep a van is ridiculous. I see that UHaul has figured out how to increase profits without providing a more valuable service than they once did. I understand that some items may cost more as time goes by, but a 230 % increase to the mileage charge combined with a BS cleaning fee for a van that was DIRTY on the outside and had a door that didn't open or close properly is ridiculous. What I have come to rely on as a valuable and reliable service has turned into another "American" cash grab. Way to go, UHaul.

Sennet C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Keren M. 
Évaluation :
5

Dennis did a great job. Was very pleased with everything

ROSA S. 
Évaluation :
4

Complete professional

JOSE JOEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Z. 
Évaluation :
5

I was very happy with the phenomenal service and will be using this location again.

Terri D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario W. 
Évaluation :
4

I wanted a Ford van as I am familiar with that vehicle, hence making it safer and easier for me to drive. But I was told at check-in that "the computer makes the selection" of the vehicle - not me or the attendant. Please provide a way of overriding the computer's selection for the safety of your equipment and the safety of your customers.

RUTH A. 
Évaluation :
4

Had to relocate to a further pickup location which ended up costing me more in milage. Truck was in good shape though

Chris V. 
Évaluation :
3

I tried to use your App to check in and check out. Your app doesn't work-it just hangs. It seemed like a reasonable option to not have to queue up at the desk, but in the end, I had too anyway. Fix your damn app if you want people to use it.

Gretchen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prudencio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Israel M. 
Évaluation :
5

My check-in and check-out was so quick, literally less than 5 mins. Keep up the good work

Gregory A. 
Évaluation :
5

Friendly staff. Was helped by a new trainee that was helpful. Great manager at the spot.

Tyvic S.  |  Premières impressions 
Évaluation :
2

The woman that waited on me at the counter was a poor representation of U-Haul customer service. I have been there several times since renting my unit, and never was I treated with such rudeness and disrespect. I will not recommend that U-Haul location to anyone.

Patricia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARROD R.  |  Expérience générale 
Évaluation :
4

Very good location for business,communication could be before quoting the customer the price

JARROD R.  |  Premières impressions 
Évaluation :
5

I have been a customer for a long time. I have always been treated fairly and respected.

Christina M.  |  Online Move In 
Évaluation :
5

The Amazing and Knowledgeable staff was what kept me there instead of moving my belongings to a less expensive facility. And the entire helpful and friendly atmosphere, I will miss. Thank all of you for a great experience and take care. Valerie Walker

Valerie W.  |  Expérience générale 
Évaluation :
4

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Jacqueline J.  |  Expérience générale 
Évaluation :
1

The manager was rude, obnoxious and overbearing. So, if that's the experience uhaul wants to provide its customers then you did a great job!

DON S.  |  Expérience générale 
Évaluation :
1

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Dustin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik A.  |  Premières impressions 
Évaluation :
3

I find it ridiculous that you don't prorate storage units.

Christine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody D.  |  Expérience générale 
Évaluation :
5

It was a great time while it lasted. I had no issues with this storage facility.

SHERWOOD B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAN B.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and actively trying to help and offering help.

Martin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ceri s.  |  Expérience générale 
Évaluation :
5

Great service at each location. Renton location so friendly and helpful. Major kudos

Bryce R.  |  Premières impressions 
Évaluation :
5

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Kiernan E.  |  Expérience générale 
Évaluation :
5

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Laura P.  |  Expérience générale 
Évaluation :
1

Reseervations should leave renting the storage units to the people on site! I moved 1 400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Shari T.  |  Premières impressions 
Évaluation :
1

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!! that place need a whole New crew!! 

patricia c.  |  Expérience générale 
Évaluation :
3

personnel are always accomodating

Edward S.  |  Expérience générale 
Évaluation :
5

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Tim b.  |  Expérience générale 
Évaluation :
4

I didn't deal with them much, but they were friendly and easy to discuss details with

Matthew S.  |  Expérience générale 
Évaluation :
5

Very good staffs

Dean S.  |  Expérience générale 
Évaluation :
3

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

David F.  |  Expérience générale 
Évaluation :
5

Very awesome staff!! I would come to this uhaul everytime!!

Krystal G.  |  Expérience générale 
Évaluation :
4

Everything went smoothly.

Sebastian P.  |  Expérience générale 
Évaluation :
5

People went out of their way to be helpful!

lorraine p.  |  Expérience générale 
Évaluation :
5

Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!

brian d.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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