Évaluations des clients U-Haul Storage of Renton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Renton

Cote générale :

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Tuan P.
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Le client n'a pas laissé de commentaire.

Lester B.
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Le client n'a pas laissé de commentaire.

JOHN G.
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Baut and Switch

THERESA T.
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The truck is great to drive, I put yes on equipment, but it could have been cleaned better. I had someone blow out back of truck was not clean. The inside needed some cleaning, the other time I rented truck it was clean.

JORDAN M.
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They switched my rental without calling me.

Melody D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kelly T.
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Le client n'a pas laissé de commentaire.

SANDRA ELOISE T.
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Mileage rate was much higher than expected

REINHOLD A.
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The guys are totally cool.

GARY A.
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Le client n'a pas laissé de commentaire.

TIMOTHY A.
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Le client n'a pas laissé de commentaire.

THANH T.
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Le client n'a pas laissé de commentaire.

CHARLES A.
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Le client n'a pas laissé de commentaire.

TIMOTHY BRYAN R.
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GM needs to work on his people skills. A bit dismissive, like we should know all about U-haul process & procedure, despite the fact that we might be a new customer. Otherwise, the experience would have been "excellent". Rico in the Tacoma, WA location was awesome. Same GM also dissed him as clueless. Very unprofessional.

PHILLIP H.
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Keep on doing what you are doing.

Justin L.
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Le client n'a pas laissé de commentaire.

LUIS G.
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Le client n'a pas laissé de commentaire.

STEVEN C.
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These guys were efficient and very friendly, especially Stephen who took extra time to show me through the different size trucks so I could figure out which would work best. Your app for checking out the vehicle the day of rental was awesome. The return at this location was also exceptionally efficient.

ANTONIO S.
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Nothing

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

Monica J.
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Le client n'a pas laissé de commentaire.

Jennifer L.
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Manager was an absolute Jerk, no customer service experience whatsoever. Truck was late because his buddies who own a moving company used it. He lied to me several times, stating they were 5 minutes away for over an hour. Got there at 845 for a 930 pickup and didn't get the truck until after 10. Truck was on empty too. They turned so fast they didn't even clean it.

Darius R.
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Your doing a great job!

Nicholas B.
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My truck broke down and was towed, they billed me extra days due to this.

MARK H.
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Le client n'a pas laissé de commentaire.

Barry W.
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The reservation I made 3 weeks in advance was cancelled 2 days before scheduled trailer pickup. No reservation guarantee.

DAVID J.
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Le client n'a pas laissé de commentaire.

BRADY O.
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There were cigerete buds in the ash tray, crums, chips, and garbage on the floor, and the vehicle was slow. It had a top speed of 60 and was getting passed by Uhauls of all sizes throughout the duration of the trips

MARKUS STERLING R.
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Fast and easy service.

TYLER T.
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Le client n'a pas laissé de commentaire.

Bart M.
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Service was fine. Contacting UHaul by phone and being on hold for 15 minutes kind of sucks.

Barry F.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Jack, assistant manager, was extremely helpful and kind

ALLEN Q C.
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I don't know his name but the attendant was great to work with. Quick, informative, and courteous.

SHIHAB M.
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Le client n'a pas laissé de commentaire.

THOMAS T.
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Excellent overall job.

SHERWOOD B. | Expérience générale |
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It was a great time while it lasted. I had no issues with this storage facility.

WILLA T.
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you guys over charge me, I returned the truck way before 9:30pm, that the time you told me to retun the truck. You can check your camera .

VINH L.
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Litterally over charged me. Gas tank was 3/4 full when I got in and only drove like 20 miles. But when I got back with 3/4 tank like how I got it. They charged me $31 saying that it was full when I left. Straight bullshit will not ever use this service again

Angela G.
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The drop off process was quick and easy, the staff was very helpful.

Aaron K.
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Always we use this location, very quick and easy

Juliano L.
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Le client n'a pas laissé de commentaire.

cory Y.
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Le client n'a pas laissé de commentaire.

Mark M.
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Le client n'a pas laissé de commentaire.

Sean T.
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Le client n'a pas laissé de commentaire.

ANDRAE LANELL H.
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Thank you!

Gordon G.
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Le client n'a pas laissé de commentaire.

VINCENT C.
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Friendly helpful staff. I had a very good overall experience.

SEAN MICHAEL H.
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Le client n'a pas laissé de commentaire.

MICHAEL MARION H.
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Le client n'a pas laissé de commentaire.

ELIAS K.
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Le client n'a pas laissé de commentaire.

OSMAN G.
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I don't like your online system

Nathan G.
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The workers were not kind or understanding. We had chosen a 24/7 self service to maintain social distancing because I am preferred and immunocompromised. They said the app had a glitch and made it so that we had to go inside to get the key. I put my foot down and asked that they bring it out to us since it was their glitch and they got an attitude. It is very unpleasant to be treated that way during a pandemic.

Lucian S.
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I have rented a truck from there and they called me 1 hour after to bring back the van... Is like how did you get the keys to the van...?? 😧 They were like I stole the van... Dude... You gave me the keys... WTF 🖕🏿

Hung S.
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Le client n'a pas laissé de commentaire.

BRIAN RICHARD M.
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Le client n'a pas laissé de commentaire.

JOSEPH O.
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The web experience was overwhelming, the effort to see me more almost had me not rent. The local team was excellent across the board!!!

STAVROS S.
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Le client n'a pas laissé de commentaire.

HANS P.
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Le client n'a pas laissé de commentaire.

Maria S.
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Le client n'a pas laissé de commentaire.

Kathi E.
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Renting the moving totes was the best decision ever. I will recommend this to my friends and family. The staff was very friendly and helpful, too. Thank you

Herb C.
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Le client n'a pas laissé de commentaire.

Bryon P.
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1 or 2 additional employees were needed. They are a busy facility and I would have given 5 stars if when I arrived at my scheduled pickup time there would have been someone in the office expecting me. I waited in the office for about 10 min with no one around. Staff was friendly and helpful.

eric P.
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I forgot to ask about the appliance dolly I had paid to rent when it was time to go to the rental pickup truck, so I ended up not getting the tool I paid for. I also had a lot of trouble with the UHaul app - my reservation was not showing up on the app or online when I was at the dropoff location, so I had to drop off the pickup (after hours) without an official check in. This was very frustrating.

Thomas P.
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BEWARE!!!! What a bunch of crooks. I rented a U-haul truck for 24 hours. I returned it early but it was after hours. I was charged a $20 after hours fee. Never before has this been in the contract. I did them a favor by returning it early and I get charged??? I ordered it online but when I returned it I didn't receive an email that allowed me to close it out online after hours. The worker says oh it's in the contract and they have signs at the drop box. Really? What a dishonest bunch of crooks. So next time I have the truck I will keep it the 24 hours and not bring it back earlier, if there is a next time. This is how UHaul does it's customers. Time to find a different company!!!

timothy H.
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It's always a pleasant experience working with the staff at this location.

rebecca M.
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I make a reservation for the Issaquah highlands uhaul. The reservation location was changed to the Renton/Rainier location an additional 34 miles round-trip at $1.69 per mile! That was an unexpected financial hardship and they wouldn't adjust the costs. I don't think it's fair that I made a reservation for a location that indicated it had the correct size vehicle, then it was updated and moved to much farther away, and I had to pay the difference in the mileage and in gas! Seems very unethical.

Curt F.
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We were pleased that we were able to pick up at 7am and return at 7pm at this location. We completed the online check in so check in and check out was quick and efficient.

David H.
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Le client n'a pas laissé de commentaire.

THERESA T.
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Everything went well good customer service!

WILLIAM JOSEPH G.
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Le client n'a pas laissé de commentaire.

Melin R.
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Staff that is not sarcastic.

Renee R.
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I rent trucks from U-Haul all the time due to a volunteer project that I do for the homeless and never have I been charged this high of an amount and I go to the same place all the time. I usually rent from Penny Pinchin in Skyway. Also, even though I replaced the gas above what was in the tank, I was still charged an additional $10.82 for gasl I had to sweep the truck out when I picked it up and I cleaned it inside and out when I returned it,. It was dirty inside and had stains (food) on the steering wheel and on the front dash console. I will NEVER rent from this location EVER AGAIN!!!!

Suprina F.
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Le client n'a pas laissé de commentaire.

DANIEL M.
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Le client n'a pas laissé de commentaire.

DIEUDONNE M.
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THANK YOU. We always prefer U-Haul. Thank you for the professional service and your vehicle fleet!

JONATHAN B.
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Good product, good price, good service.

Britt H.
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Le client n'a pas laissé de commentaire.

Monty V.
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Just had one problem with reservation, it was confirmed, but the booking said it would get back with me in one hr about my rental truck not being at this lot and they would tell me where I could pick up the truck, by the time my reservation hr came up I never received a call from anyone saying where they were at as far as my rental reservation, I tried calling but got the runaround, 5 hrs after my original pick up time came, I re-contacted this place and the guy there helped me reserved another truck for the next morning and cancelled my original reservation cause I pretty much lost hope from those who supposably was going to call me back in an hr, the people here were always helpful and friendly. Thankful!

Maria U.
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Le client n'a pas laissé de commentaire.

PARIZODA T.
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Le client n'a pas laissé de commentaire.

David R.
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Received the truck with gas gauge on empty. Had to buy overpriced gas out of fear. Seatbelt receivers for passengers side was pushed down into the hole and below the seat. Very difficult to get back up into position.

Massod M.
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Le client n'a pas laissé de commentaire.

Francisco E.
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Online reservation check in and pick up did not save me time. I had to get in line behind other customers who did not do all the prep work ahead of time to get the keys to the truck. There should be a separate line to pick up the keys. Very disappointed with the process.

Peter L.
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Knowledgeable staff and work performed quickly. Also pointed out a dangerous product I was going to use which I then threw away. Great staff.

CHERYL K.
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We got excellent and well informed service

CLAY L.
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Total fail, 100% unhappy with my experience.

CLAY L.
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I'm not in the mood, nor do I have the energy to detail my issues, but I will document them and ensure they are forwarded to concerned parties. In short, policy, procedure and service was all the lowest possible level.

JACQUELINE R.
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No one told us that when we returned it ( more than 2 hours before we were supposed to) before 7 pm, that there would be no one at the location and how to return it.

Travis P.
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The online checkout process was ridiculous. Almost all of that info could have been submitted ahead of time. And despite supposedly being an online checkout, I still had to go into the building to get my key! Very frustrating!

TITUNY O.
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Keep, service good.

Keith A.
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The staff I dealt with were excellent. However, there were too few of you. I appreciate that you have a busy shop and want to give every customer a great experience. However, an extra counter person would be great.

Seairra W.
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Le client n'a pas laissé de commentaire.

JOVI C.
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Great service

Marina C.
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Charged the wrong credit card and would not correct it. Poor communication, staff do not talk to each other. Confirmed pick up date in person and they still postponed date because I did not pick up the phone call, just let voicemail that they were postponing the date as I did not pick up the call. I returned the confirmation call for rescheduled date and person answering said they would pass on the confirmation but they did not. I got another confirmation call . Customer service just gives lip service, they say they will correct something and it does not get done. I would not recommend UHaul to anyone.

MASAUN O.
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Nothing i had excellent experience there and I will be back and I will recommend people to you

FRANK H.
Évaluation :

This place SAVED MY BACON! We reserved a U-Hual for a one-way trip from a smaller partner location, but when we arrived to pick up our truck we were informed that the prior renter did not return the truck on time and the agent gave us a shrugged and wished us luck with our predicament. We drove down to U-Haul on Rainier Ave and they were able to get us a few options. It required a few extra steps but we had some solutions and got the job done. This was the power of customer service and associate who were focused on providing solutions. Next time, it's this place and only this place!

BRUCE G.
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Le client n'a pas laissé de commentaire.

WALTER C.
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Nada todo está perfecto

PATRICK STEFAN D.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Le client n'a pas laissé de commentaire.

KIRK D.
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They are on it. Easy check in and equipment was waiting for us outside. Great staff.

Joe W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DAN B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Martin P. | Premières impressions |
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Everyone was helpful and actively trying to help and offering help.

ceri s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bryce R. | Premières impressions |
Évaluation :

Great service at each location. Renton location so friendly and helpful. Major kudos

Kiernan E. | Expérience générale |
Évaluation :

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Laura P. | Expérience générale |
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Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Shari T. | Premières impressions |
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Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

patricia c. | Expérience générale |
Évaluation :

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡

Edward S. | Expérience générale |
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personnel are always accomodating

Tim b. | Expérience générale |
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I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Matthew S. | Expérience générale |
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I didn't deal with them much, but they were friendly and easy to discuss details with

Dean S. | Expérience générale |
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Very good staffs

David F. | Expérience générale |
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The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

Krystal G. | Expérience générale |
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Very awesome staff!! I would come to this uhaul everytime!!

Sebastian P. | Expérience générale |
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Everything went smoothly.

lorraine p. | Expérience générale |
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People went out of their way to be helpful!

brian d. | Expérience générale |
Évaluation :

Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!

Non reviews have been submitted for this location.

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